"Terrible service for a brand named hotel"
Shocked with the service we got at front desk /reception. Early in the morning we were woken up with deliveries for an event. Felt like we were in the jungle. After complaining, no one seem to be bothered.Genuine Expedia guest review
"Great Hotel but with a rude awakening!"
The staff of the Hotel were welcoming, friendly and very helpful. The room was clean and well equipped. The breakfast had a good selection of food on offer and we weren't rushed. However we were woken before 8 with a member of the cleaning staff trying to enter our room to clean even though check out time wasn't until noon. The staff on the desk were […] very apologetic and helpful. Good hotel otherwise. Read moreGenuine Hotels.com guest review
"Good hotel but old!"
Happy with stay, but what was annoying most - no dissable rooms with decent adaptactionsGenuine Hotels.com guest review
Really enjoyed the break, pool facilities good, spent hours in there with the children. Breakfast, something to suit everyone.Genuine Hotels.com guest review
Stayed at this hotel as it was so close to the warner bros studios. The hotel was clean and the facilities were brilliant. The thing that really made out stay was the staff! They were all so friendly and welcoming and really will do anything to help. The breakfast buffet in the morning was incredible too. Would definitely stay again.Genuine Expedia guest review
"Better than some reviews suggest"
We had a really comfortable stay. The staff would get 6/5 if I could award it. Really friendly - every single one of them, and nothing was too much trouble. Breakfast was fantastic and the beds comfortable. Rooms and spa and pool all really clean. Rooms are beginning to show some signs of age - but no detriment to the stay. I would stay there again […] without hesitation. Read moreGenuine Hotels.com guest review
"Not what I expected"
From the pictures the Hilton Watford have advertised, I thought it would be like any other Hilton but god I was wrong! I booked a King Room and paid in advance. The location was meant to be near the Watford Junction train station and to the Warner Brothers Studio which us our reason for the visit. However the hotel was in the middle of am industrial […] site with no shops around and right next to a motorway. There were no bus stops and if you wanted to walk to the train station (which we end up having to do when checking out) if took us 45 minutes! It was horrendous. On arrival, I was greeted by a woman who acknowledged I paid in advance but then asked for a £50 security deposit. Never have I ever had to pay a security deposit when staying at any other Hilton but this woman was adamant it was a policy. (Since returning home, I've rang customer services and was told this is not one of their policies unless it is on a group booking). I paid the deposit, went to the room and it was tiny. I asked for a king room and I was shocked. There was a 70's theme with the furniture and bathroom. The bed was ok but the only good thing about the room was the pillows. You are charged for wifi and for certain channels and movies so be aware before browsing. Breakfast was until 10am which once again was lacking. If was mainly full of pre business meetings and the food was cold. I was disappointed. I'm still waiting for the £50 to be returned to my account. Apparently it can take upto 28 days from what the gentleman on reception explained so we shall see. I would not recommend this hotel. Read moreGenuine Hotels.com guest review
"Great location for Harry Potter Sudios"
Good location, excellent breakfast, friendly staff.Genuine Expedia guest review
Noisy, the room is so old and not clean, bad location, dangerousGenuine Hotels.com guest review
"Really convenient for annual Janmastami festival"
A stone's throw away from Hare Krishna temple in Watford - a thriving spiritual haven. So perfect to attend the massive 2-day festival, Krishna Janmastami, there. Close to the M25 and M1, as well A41. Staff were very helpful and provided excellent service throughout - rooms were generous in size and clean.Genuine Expedia guest review
I book a normal room n was placed in a smoking room I do not smoke neither do my friends and the room had a Oder of smoke that has settled wasn't very please TV wasn't clear at all under the reputation of Hilton you assuming luxury but no wayGenuine Hotels.com guest review
"Lovely hotel with good access to London & legoland"
Had a very pleasant stay. Good links to London and very close to m1. Hotel very clean with good facilities. All staff were very pleasant. Lovely breakfast. Enjoyed using the gym and pool. Free parking. Very quiet rooms with nice shower and plenty of hot water. Got good rates for midweek stay. Would highly recommend.Genuine Expedia guest review
"Ideal location for London theatre trips."
Excellent service from Carol in the restaurant at breakfast - she made us very welcome. Food choice very good at breakfast. Location really easy to find from M1. Great value stay for going to London theatres as Watford Junction station is only a 20 minute journey from Euston. Station less than 10 minute drive from the hotel. Lovely toiletries in the […] room, nice soft towels. Big comfortable bed.Overall a great place. Read moreGenuine Hotels.com guest review
"Very nice hotel"
Stayed only one night for an event. Good rooms, good service, good breakfastGenuine Expedia guest review
"Hilton hotel Watford"
Room was small for a king deluxe, there was lime scale on taps and the milk for the tea in the room had gone off. There was a ramp outside our window where the porters left the lien bins it was not the view we wished for. We had heard about the breakfast from a friend it did live upto expectations, it was wonderful.Genuine Expedia guest review
"Business type hotel"
Wasn't asked if we wanted non smoking and room stank of smoke. Bit tired decor but very comfortable beds bathroom and other facilities. Excellent value for money in sale.Genuine Expedia guest review
"lovely hotel close to Harry Potter Studios"
Check in was at 2, got there at 12 and our room was ready so the lovely lady at reception said we could have the keys. She also told us about restaurants in town and said she would order us a taxi if one was needed, which is a service we used and everything was perfect. Staff all said hello to you as they passed you (very welcoming and always looked […] happy). When we got into our room it was absolutely perfect, bed was comfortable, everything worked, kettle in room was clean and the bath was perfect after a long day of driving and enjoying ourselves. I could not fault this hotel, if I was being picky I would say I was upset as there was no bubble bath in the bathroom. Read moreGenuine Expedia guest review
"Very convenient for my work"
Friendly staff and clean and comfy.Genuine Hotels.com guest review
"bit noisy with"
We were given a 'smoking' room - after complaining this was changed to non-smoking and complementary drinks given as apology. Staff were very friendly and helpful. We stayed on 3rd floor and although clean corridors were quite dated and unwelcoming. Room OK bed not very comfortable but bathroom good. Very noisy as guests made their way to bed after […] the reception. One small lift for loads of rooms. Lots of noise from M1 had to close windows even though very hot night and no air conditioning. Breakfast was excellent except no decaffeinated coffee. Read moreGenuine Hotels.com guest review
"A pretty good hotel"
I haven't stayed here for some time and thought to stay here for a couple of days in Mid-August. Nothing really to fault it. If I was picking holes, I would mention that at breakfast several people were left waiting for 15 minutes for scrambled egg that we were assured would be out 'in a moment'. Overall, very pleasant stay and I would stay again next […] time Read moreGenuine Expedia guest review
clean room - very spaciousGenuine Hotels.com guest review
I thought that the room standards were very poor, premier Inn standards are far higher. I expected more from Hilton HotelsGenuine Hotels.com guest review
The location for me was great, comfortable bed, friendly and helpful greeting staff, bathroom could have been a tad cleaner but I have OCD so to others it may be fine. Breakfast was good but I waited 20 mins after finishing my breakfast to be offered tea or coffee etc, so I had to ask. I was staying on my own so feel I was overlooked whereas couples […] and families were not. However I would stay again. Recommended. Read moreGenuine Hotels.com guest review
"Close to motorway Hilton Hotel"
A good stop off the motorway. Excellent disabled access, with good late night access, room excellent, well ventilated and quiet, provided with a well stocked tea and coffee tray, Bathroom ideal, considering that I am disabled and didnt book a disabled room this was an ideal room for me. The staff in the breakfast room were helpful and the food well […] cooked and delicious. Read moreGenuine Expedia guest review
"No attention to detail makes a very shoddy time"
Paying for a KING DELUXE you'd expect something more than a dated disabled access room. No tv signal, twin beds pushed together, noise until 2pm in the main corridor outside. Nothing special. Very disappointedGenuine Hotels.com guest review
"Nice hotel if you want a quick stop over"
myself and my husband stayed here for one night for a friends wedding but have been here before and were happy with this hotel. Attractive front, welcoming staff (although night staff were a little abrupt) and lounge and bar were more than adequate for comfort. Hotel room was basic, bed, bath, tv, sofa and table but had exposed extension leads,leaking […] bath when showering (in room 230) and a broken lamp. Not what you would expect from a 4 star rated hotel. And the view overlooked the carpark of a harvester or something which was noisy in the morning. But saying that the room was pretty, bed was comfy and we paid £59 which i think is worth it. The hotel gym and pool was poor though. Dont even bother visiting it or if you are staying at another hotel and want to use the pool, i definately would say its not worth £10. The area is tiny, the pool was small,shallow and you cant even swim lengths. The over all decoration is old and shabby and to get to it you have to walk about 5 mins through all the corridors to get to it. We picked this hotel as it was the cheapest option around watford/st albans as the wedding was in a mannor house about ten minutes away. But with taxi's (£20 each way, taxis are really expensive around watford) it actually would of been better for us to stay closer and pay a little bit more for a hotel. But that was personal choice! Just a heads up, this hotel is on a busy A road and has no local shops or restaurants within walking distance. Read moreGenuine Expedia guest review
Overall our stay was excellent.The Receptionists were friendly and helpful(as you would expect).The staff at Breakfast were helpful and attentive without being too intrusive and the Breakfast Buffet was excellent value for money.Only a couple of minus points,the Hotel Pool was chilly to say the least,we half expected Pengiuns to be jumping in with us!Also,the […] carpet in our bedroom was marked and could have been cleaner.Otherwise an o.k. stay. Read moreGenuine Hotels.com guest review
"Very comfortable hotel very near tube station"
Very quite hotel clean staff were excellent food very niceGenuine Expedia guest review
"Break from home"
I had a comfortable stay at the hotel. It would've been nicer if the furniture was more modern. I would go to the hotel again. The staff were friendly and had a good sense of humour.Genuine Expedia guest review
"Fantastic service, great hotel!"
Stayed with a friend from Germany for one night. He had just arrived in the country and was met with such welcoming friendly people at the watford hilton. It was affordable, clean & had great in room dining! All the staff were very friendly! Thank you :)Genuine Expedia guest review
"Nice hotel close to London"
This was a nice hotel and very handy for our trip to London centre as the train only took 20 minutes from Watford Junction into Euston. The room was clean but ceiling could use a bit of a paint as there was a few dirty patches. Bathroom was well equipped and clean with a great shower. The staff were very welcoming and at breakfast the lovely Carol couldn't […] do enough for us despite being on her own and doing three different roles! All in all a nice hotel, just be aware it may be handy for London centre but it is also near to the airport so lots of people were coming and going throughout the night, not great if you are a light sleeper :) Read moreGenuine Expedia guest review
"Great food, pleasant room, no air con"
Pleasant stay overall - the hotel room was nice and clean, the restaurant food was amazing, the staff friendly and helpful. Only problem was the lack of air conditioning in our room, which meant it was far too hot overnight and we couldn't sleep as the electric fan provided was too loud. Still, if you're not too sensitive to noise/heat it won't be a […] problem, and the rates were very good with the third off offer - cheapest hotel in the area, and decent quality. Read moreGenuine Hotels.com guest review
Overall the hotel is nice and comfortable, but it is a bit tired around the edges and perhaps needs a bit of work. Spacious room with a good size bed. Easy access to motorway and although located on a busy road, you don't get much noise. Ideal location if visiting Warner Bros tour (as we did).Genuine Expedia guest review
Excellent staff, Yvonne, Carol in the breakfast restaurant were super as was Fiona and the two male colleagues on reception. All staff encountered were great. A little repaint would lift it to a superb condition. As would air conditioning throughout as it appears the UK weather is getting hotter each summer.Genuine Expedia guest review
"Utterly disappointing hotel experience"
We didn't think twice about booking a room at the Hilton, Watford, because our experience with Hilton anywhere in the world has been very satisfying. However, upon arrival, (1) we were given a smoking room when we had asked for non-smoking; (2) we were told that elevators weren't working and had to cart huge bags across gigantic corridors with no help […] from hotel staff; (3) were told that 'free wi-fi' was only available in the lobby and that we would have to pay GBP 15 per 24 hours for wifi service in the room; (4) we were told that there was no table fan available and the room was not air conditioned, which meant a sleepless night at 30 degrees celsius and 100% humidity that night (5) we were informed that the pool (which is one of the reasons we chose Hilton over the other hotels) could not be used. None of this had been communicated to us prior to our arrival and understandably, this was the most disappointment hotel experiences we have had in years. Read moreGenuine Hotels.com guest review
"Lots of road noise unless you have A/Con"
Check-in very courteous, helpful and friendly. Dining room staff at breakfast very attentive. Food v good - choice plentiful.Genuine Expedia guest review
"Very good service"
Very good service from all staff plus the late booking rate was very goodGenuine Hotels.com guest review
"Okish hotel for the price stayed at better."
Expected more from Hilton here tbh stayed for 4 nights. The first night I found someone's garments under my bed! Which was shocking! I complained and got put in a junior suite. Which was a great upgrade tbh. The gym was small, to say the least. However the other few nights went well. Lot of noise in early hours in the hall way and outside. If you like […] your sleep, I suggest you book elsewhere. Apart from that the Manager was awesome he always looked after me! If anything he deserves a promotion! For the incident he even gave free breakfast and complimentary drinks. So overall it was not bad. Read moreGenuine Expedia guest review
Comfortable bed. Clean room. Satisfied with the service.Genuine Expedia guest review
No Air Con in room!!!!!!Genuine Hotels.com guest review
Overall fine. Noone in the bar serving when we were desperate for a drink and snack on a very hot day We went elsewhere, and also saw another woman seeking service in that area. Hotel a little noisy due to at least one party going on but that is common enough. The reception staff excellent. Didn't check the bed before getting into it late at night and […] the bottom sheet was dirty. I had to remake the bed with that bit out of the way at the bottom. Very surprised at this. Too late to do anything about it. One of the best breakfasts I have ever seen in an hotel. Read moreGenuine Hotels.com guest review
Pity the rooms do not have air conditioningGenuine Hotels.com guest review
"Excellent hotel in convenient location."
Brilliant stay, friendly and welcoming staff who were happy to help. Good location, especially if visiting Warner Bros studios.Genuine Expedia guest review
"Nice hotel, clean and comfortable"
Decent size room which was clean and comfortable, no real issues with the room. Good facilities including a swimming pool, gym, sauna & steam room. Friendly staff. Good location if you are driving.Genuine Expedia guest review
Stayed a day at the hotel but the experience was worth it. The expedia discount package was encouraging.Genuine Expedia guest review
"Good conference venue"
Wifi charge extra which does not go well. No AC in rooms, and it was a hot spell. All else satisfactory or good.Genuine Hotels.com guest review
"Ugly hotel, loud music and staff mixed bag"
Stayed here with my girlfriend for one night. There was a function of some variety that played stupidly loud music until 2am, they should really warn people before booking that it might be the case. Really ugly hotel exterior, looks like stacked up grey portacabins. Although it is also the hotel they used for the exteriors of the Lintern Travel Tavern […] that Alan Partridge stays in so if you're a fan you might enjoy running up the stairs and into the lobby singing killer queen! Really doesn't feel like a 4 star Hilton though. Some staff very lovely, others a bit nonplussed. Wouldn't go back there. Read moreGenuine Expedia guest review
"Close to where we was going"
A nice hotel no air con and only window that opened was the little ones at top so no air getting in and been 30oc, bath around the top was dirty, no free wi fi unless joined up to be a Hilton honours?? Breakfast was gorgeous and ask the staff there was very helpful.Genuine Expedia guest review
I found the hotel not in keeping with the Hilton name, I thought shower curtains were last used by Noah on his arc. The room was drab and so much condensation and dirt on on it I couldn't see out of it . I would definitely not stay at a Hilton hotel againGenuine Hotels.com guest review
"Awful Hotel and rude Staff"
Windows were filthy overlooking bins and looks like they hadn't been cleaned for over a year. First front of house member of staff was very rude and asked me for £100 deposit on room even though I had pre-paid for the room through Hotels.com. Felt embarrassed as queue of guests waiting to check in but challenged this with another member of staff who […] said this was not necessary. Hotel was in a poor location with very tired communal areas. Certainly not up to the usual Hilton standard you would expect. Read moreGenuine Hotels.com guest review
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