"Health and safety concerns"
Disappointed in the standards at this hotel. On entering our room it smelt of fish and I had to brighten it up by opening windows. The chrome on the Bathroom tap had disappeared, there was a hole in the back of the door of the bathroom and stains on the carpet. When we went to the dining room there was a tear in the stair carpet as we went round the […] corner, (it looked as if it had been there a long time) I caught my foot on it, I reported it to reception and explained that this was a H&S issue, when we left and hour later it was exactly the same so I reported it to someone different! I don't know if it was sorted. Read moreGenuine Hotels.com guest review
Would stay again!Genuine Hotels.com guest review
Pleasing stay.Genuine Expedia guest review
Marked down as lock missing on bathroom door, floor dirty and bed had a poor quality topper. You could not cuddle up because of gap in the middle of the mattress. Breakfast was lovely as were the staff.Genuine Expedia guest review
Great stay because I chose a larger room this, which was conveniently right above the gym. Nice food in the restaurant but not the biggest portions.Genuine Hotels.com guest review
"Horrendous outdated hotel in a poor state"
We were booked into a junior suite. When we arrived we realised that they had put us into a smoking room which smelt awful. I have smoked for 22 years and never smelt anything like it. When we discussed this with the manager his response was, and I quote "there is nothing I can do about it, all the rooms smell like that". Eventually we had to accept […] being downgraded to a double room which was on par if not worse than a premier inn! Generally the hotel is old, tired and very outdated. This is my second bad experience in a Hilton hotel in as many weeks and will never book with them again. They have gone totally down hill and seem to be trading on their name. Read moreGenuine Expedia guest review
"ideal customer service"
My fiancee and I stayed here for a night, they really looked after us.Genuine Hotels.com guest review
Hotel good. Rooms datedGenuine Hotels.com guest review
"Average in many ways"
Clean spacious rooms although our room and the corridor leading to it smelled like a urinal! Reception staff helpful but breakfast was a shambles with staff clearly stressed and food under average - complaint made to manager met with little real concern. Would avoid unless you really need to stay at this location.Genuine Hotels.com guest review
"Not a 4 star hotel"
The room was dated and had stains on the floor. The staff were friendly but the general standard of the hotel was more 3 star than 4 star.Genuine Expedia guest review
"great breakfast, friendly staff"
We stayed at hotel for 2 nights as we were attending a family wedding at Rickmansworth. most of the family stayed also who travelled over from Ireland. The staff were friendly and helpful and there was a great breakfast with lots of variety. the leisure area was very relaxing. the only negative was there wasn't enough staff in lounge area- one person […] trying to take food orders and serve at bar also. enjoyed stay. off the beaten track would need car to get about. Read moreGenuine Hotels.com guest review
"To far away from Watford center"
nice hotel only paid £63 for 1 night but miles away from anything apart from cosco.Genuine Expedia guest review
"Not all that great for a "Hilton""
The room was functional, but very warm (no air-con in a hotel in 2013?). Room was clean, bed was about average but the room was too warm and with the window open to get some air in, the traffic noise kept us awake. Expected more from a Hilton.Genuine Hotels.com guest review
"Quick to find yet away from Heathrow"
Arrived early and rooms were ready. After a transatlantic flight this was much appreciated. Hotel was quiet despite being on a major road. Only stayed the one night. I would recommend this hotel to anybody who lands at Heathrow and wants a quiet place to bed down before travelling on the next day. Convenient for Central London and major motorways.Genuine Expedia guest review
"my great weekend"
This was my first stay at Hilton watford and it was Great, service answer staff was Great with heated pool room service Tops most I will return very soon, I've have told everyone what a great time i had,Many Thanks.Genuine Hotels.com guest review
"A little isolated."
Although the hotel was very good, spacious rooms and clean. I felt the location left us a little isolated with few. Facilities local to the hotel.Genuine Hotels.com guest review
"Classy but not as good as expected"
Nice room and friendly staff. Good amenities. Breakfast was a fiasco and I gave up on it when they couldn't organise a table for 1. The room service ordered at 2.30 am never arrived either.Genuine Hotels.com guest review
"Two Nights in Watford"
Bed and pillows rather soft. Water in swimming pool so cloudy couldn't see a thing! DIdn't dare go in a second time - gym good for a hotel. No soap in shower cubicles. No better or worse than most hotels.Genuine Expedia guest review
Most things were fine but we were allocated a smoking room and although it did not smell, there should be an option when booking online to indicate this non-preference.Genuine Hotels.com guest review
Beds very comfortable room nice cleanliness of a high standard service first class male maitre de at the weekend was most welcoming and the ladies Carol Esme Linda and Yvonne plus everyone else were very helpful and cheerful even when very busy nothing was too much bother, will definitely use this hotel again 5* all the way at a great price.Genuine Hotels.com guest review
"Nice few days stay"
Staff really friendy free parking comfy bed great massage good breakfast would stay againGenuine Hotels.com guest review
Response by Hilton Watford hotel Thank you for taking the time to write a review of your recent stay at Hilton Watford. I was delighted to read that you enjoyed your stay. We look forward to welcoming you back on your next visit to the area. Yours sincerely Neil Shears General Manager
"No air conditioning, just small fans on the hottes"
The booking was wrong, instead of adjoining rooms the family were separated and also given the wrong type of rooms.front desk staff rectified the mistake and were very professional. We very visiting Harry Potter tour, the hotel was ideally situated for thisGenuine Hotels.com guest review
Response by Hilton Watford hotel Thank you for taking the time to write a review of your recent stay at Hilton Watford. I am sorry to hear that your reservation was incorrect on arrival, however I was equally pleased to read that the front desk team put this right quickly. I am pleased that you found the hotel convenient for visiting the Warner Bros Studio Tour Experience. We look forward to welcoming you back on your next visit to the area. Yours sincerely Neil Shears General Manager
"Very pleasant stay"
Every member of staff we dealt with were excellent, without exceptionGenuine Expedia guest review
Was ok for what is was, was disappointed that there was no air conditioning control in the roomGenuine Hotels.com guest review
Hotel looks a bit dated on first impressions but room was huge and very comfortable, good food, staff helpful,nice gym/ pool, overall very happy with my stayGenuine Hotels.com guest review
"All round great hotel!"
The hotel was lovely! The staff were friendly & happy to help! The food was beautiful!! We had a junior suite which was comfortable & well presented. Highly recommended!Genuine Expedia guest review
"Great service; attentitve staff"
Fabulous stay over at the Hilton Watford - great staff happily serving late into the night after we returned from a gig at Wembley stadium. Hotel room was clean and tidy but frustratingly (as we have found at other Hiltons) all plug sockets are on the floor! Some sockets higher up to plug the kettle in would be good!Genuine Hotels.com guest review
"Short break, close to London."
The hotel was lovely, the room was very nice and the breakfast buffet was excellent. The staff were very friendly, polite and helpful. The only bad point was that my Debit card was wrongly billed, so money was taken out which should not have been, However, the Hilton realised the error and refunded the amount immediately, but this could have been a […] concern if I had tried to use my card and been refused because of this error. Read moreGenuine Expedia guest review
"Everything you need."
#Overall we had everything we needed, the room was comfortable, great size bed and linen, windows opened so plenty of fresh air. The breakfast was fantastic and the service was good however it was difficult to communicate with some of the staff as English was not their first language. Their basic English was poor especialluy for a front of house position. […] The hotel was a little dated and the carpet was worn in some places. The wardrobe was quite old and cheap. The room had some great facilities the shower was powerful and the beddding and towels were very white and comfortable. Could do with a decent light over the dressing table in order to put make up as otherwise the bathroom is the only room with adequate lighting for this. Read moreGenuine Hotels.com guest review
"Very close to Warner Bros Studio- Harry Potter."
Clean and tidy. No air-con...absolutely boiling during the night!Genuine Expedia guest review
"Great Location for visit to Warner Bros. Studio"
The hotel is located within a few miles of the Warner Bros. Studio Tour - we stopped for two nights. Good leisure facilities and comfortable room. We ate in the hotel on one night and the food was good, it was very quiet. After our visit to Harry Potter we visited Pizza Hut and the local Sainsbury's to stock up on food for breakfast. We're not big eaters […] and paying £10 each for breakfast is too much. Read moreGenuine Hotels.com guest review
"great hotel in all"
This watfors hilton hotel was perfect for our visit. Me and my boyfriend were visiting to see the harry potter studios. It was close and easy to find. The gym and swimming pool facilities were outstanding and the staff were more than helpful friendly and polite. The food was a little pricey for our budget but the toby carvery next door was great and […] affordable. Read moreGenuine Expedia guest review
Really lovely hotel, with polite staff. Breakfast in the morning was brilliant and great value when paid with room. Room was spacious and bed was really comfy!Genuine Expedia guest review
Brilliant hotel but location is not the best! :(Genuine Hotels.com guest review
"A clean comfortable hotel"
A great location for a trip to wembley. The hotel was clean & comfortable and the breakfast was fantastic.Genuine Expedia guest review
"Needs to be rebuilt"
Great service shame the hotel need to be rebuiltGenuine Hotels.com guest review
"Good hotel and value for money!"
The room was very good value for money. The swimming pool area needs some attention, but we still enjoyed a swim! We found the taxi service the hotel book for you very expensive, so worth finding one yourself! We thought breakfast would be expensive at £10 each, so we went to the Toby down the road for £3.99 each! The hotel is massive and a bit of a […] maze, but we had an enjoyable stay there. Read moreGenuine Expedia guest review
"Keep the service build a new hotel"
The service is great and its reasonable. But they need to blow up the building and start again.Genuine Hotels.com guest review
"Knock the building down keep the service"
Great service for a business hotel all they have to do is know the building down and start again and they would have a great product here.Genuine Hotels.com guest review
Staff very attentive and good breakfast serviceGenuine Hotels.com guest review
It did what it needed to do, but this was not up to regular Hilton standards. No way to get suitcases into the Lobby other than up the stairs and the elevator was small and slow. King bed was very comfortable. It had it's good points, but this place needs some TLC. For those who like lots of meat and potatoes, there's a Toby's Carvery next door, that […] has an all-you-can-eat breakfast as well. Read moreGenuine Expedia guest review
"great stay at Hilton, Watford"
My partner and I used this hotel whilst visiting Harry Potter studio, located just five minutes away and taking a tour of London. (Just a seven pound taxi drive to Watford station) We found the hotel to be well located, being only two minutes from the M1 & M25 ( excellent for business people like myself ). We found the standard double excellent as were […] the the spa & pool facilities, fresh cooked & continental breakfast selection, bar and fabulous Atelier restaurant. But above all the reception staff, the bar, spa and house keeping staff were all very polite very helpful which made the experience even better. What some would expect from a Hilton. But what I, personally see as a great reason to stay again. The quality of the food in the restaurant is also second to none, May I recommend the; pan fried scallops and rib eye steak. WOW. Perhaps a cocktail for the Misses and a pint of Stella Black for you, eh! Read moreGenuine Expedia guest review
On arrival we were met with welcoming smiles plus when meeting staff on the corridors we were met with a greeting and a smile. These things matter. The breakfast was very good. We enjoyed our short stay very much. Thank youGenuine Expedia guest review
"Hilton - expected much more"
Booked a suite was expecting a nice room and hotel it was a Hilton after all - got to the hotel at 2pm rooms are supposed to be ready by 2pm we booked 2 rooms one suite and one basic double - the double was ready but the suite wasn't so we went to the double room to wait this room was ok for the price on the ground floor there were lots of steps up […] and down so not easy with cases/bags at 2:45 I called reception and they were able to let us into the suite at almost double the cost I was looking forward to a nicer room however it was only marginally larger with a sofa in it so wasn't impressed at all. At night all we could hear was the heater for the pool switching on and off every other minute and a humming sound all of the time - the tv had a rubbish signal and was unwatchable and when I went to use the pool it was closed for a baby class for 2 hours so when I returned the next day to relax in the jacuzzi low and behold it was also shut so I had a quick swim in the cold water. Breakfast is £10 if you pay at reception the lady in the restaurant was lovely but food was very basic no bacon and cheeses that were dry around the edges as they were out so long bear in mind that next to the hotel is a Toby carvery doing breakfast for 3.99 all in!!! Would not stay here again as I have stayed in better travel lodges and premier inns at a much reduced price Read moreGenuine Hotels.com guest review
"Very happy with the Hilton, Watford"
We visited the hotel recently when visiting the Warner Brothers Harry Potter studio tour which is only 10 mins away by car. The hotel was clean and the staff very friendly. The hotel restaurant is lovely, highly recommended for an evening meal. Breakfast wasnt included in the price and we felt it was pricey at 10 pound per person so we went next door […] to the Toby carvery where they do an all you can eat buffet style breakfast for £3.99 which was surprisingly really nice. Would definitely stay here again and recommend it to anyone staying in or around the Watford area. Read moreGenuine Expedia guest review
the overall stay was lovely, room was very clean staff extremely friendly. Nothing was to much trouble. Staff very curtious overall very happy thankyouGenuine Hotels.com guest review
Alright for an overnight stay, but tired and needs to up their game to stay up to standard of other short stay hotels. Very convienient for M1 traffic.Genuine Hotels.com guest review
"Perfect for visiting Harry Potter tour!"
It was a bit cold all round the hotel which made the meal in the evening not so enjoyable but the food was great, including the breakfast. Staff were great but forgot to tell me where the spa, our room and the restaurant were on checkin. Overall, very happy though.Genuine Expedia guest review
Very friendly staff and located well for the Warner Bros. Studios.Genuine Expedia guest review
"Handy for Motorway and Harry Potter Studio Tour"
Gym and pool small but quiet whilst we were there so usable. Didn't use the restaurant but went next door to the Toby Carvery and up the road to Sainsburies and Pizza Hut as it was cheaper.Genuine Hotels.com guest review
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