Only thing wrong.... No tea/coffee in the room.apart from that,perfect.The friendliest staff and delicious breakfast.Will definitely stay again,many thanks.Genuine Hotels.com guest review
Response by Hilton Watford hotel Dear Don, Thank you for your review, apologies for any inconvenience caused by the lack of tea and coffee in the room, this should have been provided for you. I hope we are able to welcome you back to the Hilton Watford in the near future. Kind Regards, Stacey Boast, General Manager
"Could Be Much Better"
I stayed there for 2 nights in Oct 2014. The location isn't really near Watford (e.g. there's not a hope of hell of walking into Watford since its literally miles away - 10 minutes drive if there is no traffic - but there always is traffic since the roads in Watford are atrocious). Its located in a rather isolated spot right beside the motoway to London […] (literally), and there's not much around there to do at night (especially for eating). Given the price I was paying and that its a Hilton was expecting a better room. It was boiling hot with the heating turned off, which opening the windows didn't help at all. The breakfasts were surprisingly poor - badly cooked greasy sausages especially. Premier Inn actually has much better breakfasts (which is saying something, since I can't stand Premier Inn hotels - I'd rather stay on the street than stay in a Premier Inn). The restaurant is one of those overpriced places that charges a lot for tiny plates. Needless to say, dinner was not satisfying. Food quality was fine, but I really don't like being made to pay lots of money for small amounts of money. All in all, it was disappointing. It was not the worst hotel I've ever stayed in, and the staff are nice, but I don't think I'd go back. I'd recommend the Holiday Inn Express in Watford over this, since its location is great, and you're not playing over the odds for things. Read moreGenuine Expedia guest review
Response by Hilton Watford hotel Dear Guest, Thank you very much for sharing your feedback following your stay with us at Hilton Watford, I am sorry to read that you found the breakfast quality very poor and restaurant very expensive, I have shared your comments with the breakfast chef and he joins me in apologising for not meeting your standards and assures me that corrective action has already taken place. Our hotel is located 3 miles from the city centre and there are numerous local restaurant in the Watford area to meet everyone’s taste, should you not wish to dine with us , we would be more than happy to assist with making a booking for you. I understand how your recent stay may have marred your overall impression but hope that we do have the opportunity to welcome you back in order to restore your faith in our product. Kind Regards, Karan Sobti, Deputy Hotel Manager.
"Dated in need of modernisation"
The hotel requires extensive modernisation and was only booked as it was believed that the Hilton name would afford a level of quality and ambience. The room over looked a dirty and dilapilated rear entrance, the decor was akin to stepping back into the 80's. Really disapointed that i chose this venue. Room service resulted in 5 calls being made to […] the room: 1 to check the level of service and the remainder questioning payment ??!! The staff were friendly but given the expense and local compition i expected better. Read moreGenuine Hotels.com guest review
Response by Hilton Watford hotel Thank you for your review, I am sorry to read that your stay did not meet your expectations. We are currently carrying out a room refresh programme which will see 25% of our bedrooms modernised. I hope we are able to welcome you back soon to experience the changes. Kind Regards, Stacey Boast, General Manager
"Dirty and inconvenient"
This hotel is too far from public transport. It was dirty. It smelled bad. It had no free wifi in the rooms. We didn't even stay. We checked out 30 minutes after we checked in. The staff was friendly and helpful and didn't give us any trouble about checking out. I have never been so disappointed in a highly reviewed expedia hotel. DO NOT STAY HERE unless […] you want to be in Watford. If you are staying in Watford for the price but are visiting London, THIS IS A HORRIBLE OPTION. Read moreGenuine Expedia guest review
Response by Hilton Watford hotel Dear Traveler, I am sorry to read of your complete dissatisfaction following your recent visit and that we were not able to resolve any of these challenges to your satisfaction at the time. We currently offer complimentary WiFi in our public areas as well as throughout the hotel to our Diamond and Gold Hilton Honors members. The Hilton Watford is situated just off the M1 and a 10 minute taxi ride from Watford Junction station, which I understand may not be the ideal location for all travellers. I understand that it is unlikely that we will be able to welcome you back to the Hilton Watford in the future, however hope that we will be able to welcome you to one of hotels soon. Kind Regards, Stacey Boast, General Manager
"Overall very good but no-one pays for WIFI..."
Great staff, comfy large room but PLEASE put some power points on the wall next to the bed and seriously NO-ONE charges for wifi in the rooms these days - even McDonalds and your average pub WIFI is free - sort it out Hilton, lets you down.Genuine Hotels.com guest review
Response by Hilton Watford hotel Dear Mr Fairhurst, Thank you for your review. As the new General Manager of this hotel, I would like to assure you that the two points that you have highlighted are on my radar. Currently, our Hilton Honors Gold and Diamond guests receive complimentary WiFi throughout the hotel along with all guests in our public areas. I hope we are able to welcome you back again soon. Kind Regards, Stacey Boast, General Manager
"Great Hotel but ........"
No complaints about the Hotel itself but unfortunately there was a large wedding party the same day as our stay. The music was still blaring at 1.00am and then the party guests were very drunk and rowdy in the hotel and outside way into the early hours.Genuine Hotels.com guest review
Response by Hilton Watford hotel Dear Mike, Thank you for your review. I am sorry to read that your stay was not as relaxing as you had anticipated. I hope that we have the opportunity to welcome you back in the future, please do not hesitate to contact me directly so that I can take care of the arrangements personally for you. Kind Regards, Stacey Boast, General Manager
Completely overshadowed by a poor mattress situation and inadequate response when poor condition of mattress which had resulted in a very uncomfortable night was brought to the hotels attention. The rest of the stay had been pleasant, good service , nice food but despite explaining both locally and via the hotel chain customer service department. There […] has been no apology or reassurance that the problem will be addressed. Read moreGenuine Hotels.com guest review
Response by Hilton Watford hotel Thank you for your review, I am sorry to read of the discomfort you experienced followed by the lack of resolution by our guest assistance team. The experience of my guests is my number one priority and I hope that we may have the opportunity to welcome you back in the future in order to restore your faith in our product and service. Kind Regards, Stacey Boast, General Manager
"Harry Potter World hotel"
The staff were courteous polite and helpful.Genuine Hotels.com guest review
Response by Hilton Watford hotel Thank you for taking the time to write a review on your recent stay with us. I was delighted to read your comments about our staff and we look forward to welcoming you back to th eHilton Watford the next time you are in the area.
Stayed overnight to go to Harry Potter Studio Tour. Hotel room was a bit tired but had what you needed. Had a good meal in the bar at a reasonable price. Breakfast had large variety of choice and was very nice. Not what I was expecting from Hilton for the price paid.Genuine Hotels.com guest review
Response by Hilton Watford hotel Thank you for taking th etime to write a review with regards your recent stay with us and I was pleased to read your feedback about our food and Beverage offering. You will pleased to learn that we will be carrying out a refresh to a number of our bedrooms and this is due to start shortly. We do look forward to welcoming you back to the hotel the next time you are in the area. yours sincerely
"Old Hilton Hotel.."
We stayed 3 nights and got a 20% discount. The room was clean, but quite old. The pool was ok but also needs an upgrade.Genuine Expedia guest review
Response by Hilton Watford hotel Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're pleased to see that on the whole you had an enjoyable stay with us . We will take your comments under consideration as we continually work to improve our guest experience and you will be pleased to learn that we are going to be updating some of our lounge furniture and some of our rooms will be have a refresh. We hope you will consider staying with us in the future.
"Great outskirts location"
Reasonably priced (due to offer) comfortable hotel in one of the suburbs of London.Genuine Hotels.com guest review
Response by Hilton Watford hotel thank you for taking the time to complete a review on your recent stay at the Hilton Watford . I was pleased to learn that you had a good stay with us and we look forward to welcoming you back the next time you are in the Watford Area.
"Overall a nice stay"
Room was OK, Rust in bathroom and slightly outdated. Breakfast was excellent, TV was a bad signal so couldn't watch any TV but staff were friendly enough.Genuine Expedia guest review
Response by Hilton Watford hotel Thank you for taking the time to write a review on your recent stay with us , we have spoken to all the relevant departments to ensure that corrective measure are put in place. I was delighted to read your comments about our staff and that you enjoyed your breakfast.
Stayed 1 night whilst visiting friends. Hotel reception very helpful booking in and arranging taxis etc. The breakfast was very good and freshly presented. Also liked breakfast being till 11 at weekends and the 12 noon checking out time.Genuine Hotels.com guest review
Response by Hilton Watford hotel Thank you for taking the time to write a review on your recent stay at Hilton Watford . I was very pleased to learn that our Front of House team were very helpful and you enjoyed your leisurely breakfast
"Hilton more like a travel lodge."
Hotel staff were a little abrupt and the bar was basic. Breakfast made up a little.Genuine Expedia guest review
Response by Hilton Watford hotel Thank you for taking the time to write a review on your recent stay with us, I was disappointed to learn that you did not recent our normal high standards of customer care and we will ensure that this is addressed. I was pleased to read your comments about your breakfast experience and we do hope that we have the opportunity to welcome you back the next time you are in the Watford area.
"Just one night"
Location for our event was ideal. Room clean and comfortable. However, stay was let down by there being too many people in a fairly small breakfast area. We had our breakfast disrupted by people continually pushing passed our table and nearly knocking us.Genuine Hotels.com guest review
Response by Hilton Watford hotel Thank you for taking th e time to write a review with regards to your recent stay with us and am pleased to read your comments about the comfort of your room and I am disappointed that your breakfast experience was not to our normal high standards due to the number of guests come down to breakfst at the same time. We do try to encourage guests to stagger the breakfast times.
"Nice hotel good location"
Not much only slept there as we got in about 3 am and left at 9amGenuine Expedia guest review
Response by Hilton Watford hotel Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we were pleased that you found the location of the hotel met your requirements. We hope you will consider staying with us in the future.
"Single night stay"
Arrived very tired from flight from France, staff were very helpful including giving us direction for where we wanted to go the next day. The room was comfortable, the bathroom very well supplied with everything we could want. It was a very brief stay but supplied all our needs very well.Genuine Expedia guest review
Response by Hilton Watford hotel Thank you for taking the time to write a review regarding your recent stay at the Hilton Watford. I was very pleased to learn that our staff looked after you and we look after all your needs.
Horrible location, rooms from the eighties. Staff are ok, breakfast is ok. Wouldn't stay here out of choice.Genuine Hotels.com guest review
Response by Hilton Watford hotel Thank you for taking the time to write a review on your recent stay with us . I was sorry to learn that some aspects of your stay did not meet your expectation , but I was delighted that the our staff looked after you and you enjoyed your breakfast . I do hope that we do have the opportunity to welcome you back the next time you are in the Watford area.
Excellent hotel. We needed easy access to London and this hotel was perfect for us. Clean, comfortable and lovely staff, particularly the lady overseeing the breakfasts. We would definitely stay again.Genuine Expedia guest review
Response by Hilton Watford hotel Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're delighted that we were able to meet your needs and that you had a very enjoyable breakfast experience and our staff looked after you. We do hope that we have the opportunity to welcome you back the next time you are in th eWatford area.
"Hilton short break"
It was ok. After visiting Heathrow Hilton expected more at Watford being 4 star. However would go back but upgrade to DeluxGenuine Hotels.com guest review
Stayed here for one night. Reception were great. Bar staff seemed annoyed when we tried to pull him away from a chat with his friends to order a drink. Rooms were dated. Badly filled holes in the wall. Bath looked filthy but it was where the enamel had been worn away. Health centre staff were nice but again whole area was tired and rusty. Breakfast […] was fine. Good selection. Taste ok. Read moreGenuine Hotels.com guest review
"Close to our friends home"
Excellent hotel, fantastic breakfast & couldn't have asked for more. Would recommend.Genuine Expedia guest review
"Good rail link to london"
Stayed one night , room was comfortable but bathroom could of used an refurb . Breakfast had a very good selection . Would stay here again.Genuine Expedia guest review
"Excellent hotel close to Harry Potter World."
Excellent hotel. Friendly & efficient reception staff. Excellent sized room (mini suite), superb facilities. Only one night stay having visited Harry Potter World. Had evening meal at the hotel, superb quality & very attentive, efficient & friendly restaurant staff. Superb breakfast with same excellent staff. Superb stay all round. Would highly rec […] commend. Read moreGenuine Expedia guest review
I stayed with my daughter for the weekend and to go to Warner brother studios to see Harry Potter, we had good service and relaxed in the pool steamroom and sauna.Genuine Hotels.com guest review
"Watching England footie"
Satyed here to see match at Wembley stadium. It was perfect for my needs. Understaffed in the hotel bar at night time .Genuine Hotels.com guest review
Really enjoyed our overnight stay at this hotel. Room was very comfortable and enjoyed using the indoor pool. Food was tasty and had plenty of choice for breakfast. Staff were friendly and helpful at all times. Definately recommend this hotel and would stay again if I was ever in this area again.Genuine Hotels.com guest review
Very nice, comfortable hotel. Staff are brilliant from receptionist to restaurant staff. Special thanks for Ivonne, restaurant waitress, for her kindness and smile:)Genuine Hotels.com guest review
"First, the good things..."
The room we finally got was clean, good value (we got a "summer saver" rate) and the basement bar had a great clubhouse feel with nice staff. At breakfast, the staff were lovely, and the selection of food items was really good. BUT: it's ridiculous to charge £15 for 1 day's internet access, most travellers now need wifi, and other hotels provide it […] for free. Hilton should do the same. And our real complaint: we arrived at 6pm to be told we'd been booked in at 3pm. Only your staff couldn't find any paperwork – not even the registration form which every guest is meant to sign on arrival. So they told us it must’ve been a clerical error, booked us in, and gave us passkeys to our room: which had someone else's suitcases and possessions in it, when we entered. That is: your staff had booked in an unknown person, who couldn't have had our booking confirmation, who was in our room – and we had a credit card open on that booking. We returned to reception, who had no idea how this had happened, and we were eventually given another room, which (as noted), we liked. But what on earth was going on? No-one ever attempted to explain it to us. I think Hilton owes us an explanation. Read moreGenuine Hotels.com guest review
Stayed for one night. Check in quick and easy. Rooms:decor a little dates but very clean. Tea, coffee toiletries and large widescreen tv. Didn't use the pool but looked in and looked lovely and clean. Missed breakfast but heard it wasn't that great. Drinks reasonably priced and nice bar area. Would stay again but wouldn't pay over 90 pounds a night […] . Read moreGenuine Hotels.com guest review
"Nice but could be better"
Was only for a night to celebrate friends birthday but for me that was long enough ive stayed in hilton hotels before and this has to be my least favouriteGenuine Expedia guest review
"London city break"
Friendly staff, excellent breakfast and rooms contained everything needed to make our stay very comfortable.Genuine Expedia guest review
"Clean comfortable rooms"
There was a wedding party there who were noisey. Not the hotel fault.Genuine Expedia guest review
The stay was ok but spoilt by the fire alarm constantly going off for at least an hour from 8am in the morningGenuine Hotels.com guest review
"Terrible service for a brand named hotel"
Shocked with the service we got at front desk /reception. Early in the morning we were woken up with deliveries for an event. Felt like we were in the jungle. After complaining, no one seem to be bothered.Genuine Expedia guest review
"Great Hotel but with a rude awakening!"
The staff of the Hotel were welcoming, friendly and very helpful. The room was clean and well equipped. The breakfast had a good selection of food on offer and we weren't rushed. However we were woken before 8 with a member of the cleaning staff trying to enter our room to clean even though check out time wasn't until noon. The staff on the desk were […] very apologetic and helpful. Good hotel otherwise. Read moreGenuine Hotels.com guest review
"Good hotel but old!"
Happy with stay, but what was annoying most - no dissable rooms with decent adaptactionsGenuine Hotels.com guest review
Really enjoyed the break, pool facilities good, spent hours in there with the children. Breakfast, something to suit everyone.Genuine Hotels.com guest review
Stayed at this hotel as it was so close to the warner bros studios. The hotel was clean and the facilities were brilliant. The thing that really made out stay was the staff! They were all so friendly and welcoming and really will do anything to help. The breakfast buffet in the morning was incredible too. Would definitely stay again.Genuine Expedia guest review
"Better than some reviews suggest"
We had a really comfortable stay. The staff would get 6/5 if I could award it. Really friendly - every single one of them, and nothing was too much trouble. Breakfast was fantastic and the beds comfortable. Rooms and spa and pool all really clean. Rooms are beginning to show some signs of age - but no detriment to the stay. I would stay there again […] without hesitation. Read moreGenuine Hotels.com guest review
"Not what I expected"
From the pictures the Hilton Watford have advertised, I thought it would be like any other Hilton but god I was wrong! I booked a King Room and paid in advance. The location was meant to be near the Watford Junction train station and to the Warner Brothers Studio which us our reason for the visit. However the hotel was in the middle of am industrial […] site with no shops around and right next to a motorway. There were no bus stops and if you wanted to walk to the train station (which we end up having to do when checking out) if took us 45 minutes! It was horrendous. On arrival, I was greeted by a woman who acknowledged I paid in advance but then asked for a £50 security deposit. Never have I ever had to pay a security deposit when staying at any other Hilton but this woman was adamant it was a policy. (Since returning home, I've rang customer services and was told this is not one of their policies unless it is on a group booking). I paid the deposit, went to the room and it was tiny. I asked for a king room and I was shocked. There was a 70's theme with the furniture and bathroom. The bed was ok but the only good thing about the room was the pillows. You are charged for wifi and for certain channels and movies so be aware before browsing. Breakfast was until 10am which once again was lacking. If was mainly full of pre business meetings and the food was cold. I was disappointed. I'm still waiting for the £50 to be returned to my account. Apparently it can take upto 28 days from what the gentleman on reception explained so we shall see. I would not recommend this hotel. Read moreGenuine Hotels.com guest review
"Great location for Harry Potter Sudios"
Good location, excellent breakfast, friendly staff.Genuine Expedia guest review
Noisy, the room is so old and not clean, bad location, dangerousGenuine Hotels.com guest review
"Really convenient for annual Janmastami festival"
A stone's throw away from Hare Krishna temple in Watford - a thriving spiritual haven. So perfect to attend the massive 2-day festival, Krishna Janmastami, there. Close to the M25 and M1, as well A41. Staff were very helpful and provided excellent service throughout - rooms were generous in size and clean.Genuine Expedia guest review
I book a normal room n was placed in a smoking room I do not smoke neither do my friends and the room had a Oder of smoke that has settled wasn't very please TV wasn't clear at all under the reputation of Hilton you assuming luxury but no wayGenuine Hotels.com guest review
"Lovely hotel with good access to London & legoland"
Had a very pleasant stay. Good links to London and very close to m1. Hotel very clean with good facilities. All staff were very pleasant. Lovely breakfast. Enjoyed using the gym and pool. Free parking. Very quiet rooms with nice shower and plenty of hot water. Got good rates for midweek stay. Would highly recommend.Genuine Expedia guest review
"Ideal location for London theatre trips."
Excellent service from Carol in the restaurant at breakfast - she made us very welcome. Food choice very good at breakfast. Location really easy to find from M1. Great value stay for going to London theatres as Watford Junction station is only a 20 minute journey from Euston. Station less than 10 minute drive from the hotel. Lovely toiletries in the […] room, nice soft towels. Big comfortable bed.Overall a great place. Read moreGenuine Hotels.com guest review
"Very nice hotel"
Stayed only one night for an event. Good rooms, good service, good breakfastGenuine Expedia guest review
"Hilton hotel Watford"
Room was small for a king deluxe, there was lime scale on taps and the milk for the tea in the room had gone off. There was a ramp outside our window where the porters left the lien bins it was not the view we wished for. We had heard about the breakfast from a friend it did live upto expectations, it was wonderful.Genuine Expedia guest review
"Business type hotel"
Wasn't asked if we wanted non smoking and room stank of smoke. Bit tired decor but very comfortable beds bathroom and other facilities. Excellent value for money in sale.Genuine Expedia guest review
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