All hotels in Kayseri, Turkey
1 room, 2 adults
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Cumhuriyet Meydani Istasyon Cad, Kayseri, Kayseri, 38010, Turkey, ‏‎855-239-9397
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3.6 / 5Good

Score breakdown (from 40 reviews)

Average rating for:

  • Cleanliness
    3.7
  • Service
    3.9
  • Comfort
    3.6
  • Condition
    3.3
  • Neighborhood
    4.2
4.0 / 5Excellent
"Worth it!"
The the workers were kind and helpful. The place is nice and clean! They smiled often and did their best.
Genuine Hotels.com guest review
5 night business trip Jun 20, 2015
Jalil
US
3.0 / 5Good
"Central Hotel"
We drove in by our car, the entrance did not have enough space to leave the car safely. We were surprised when we opened the door and see the king bed, because we booked double beds. Therefore, we returned to the reception and learned that we need to wait long in order to get double bed room, so we accepted the king bed. The reception personel were nice and kind, but not appeared professional. The room was OK, but there was odd smell inside.
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
US
4.0 / 5Excellent
"Nice central location and very helpful staff"
Nice central location with great staff. Good breakfast and comfortable rooms
Genuine Expedia guest review
Other trip Jan 24, 2015
A Traveler
US
1.0 / 5Poor
"Worst Hilton ever"
Rooms are old and outdated which would be tolerable if they we're clean, but they're not. The worst thing was the lack of temperature control in the room, which was unbearably hot even with the heat turned off. Opening the window helped cool it off but also let in street noise and the stench of chemical pollution (or something acrid and unpleasant). If you have to go to Kayseri find another place to stay.
Genuine Expedia guest review
Other trip Nov 16, 2013
Ann
US
4.0 / 5Excellent
"nice location but need renovation"
Nice location, easy to reach anywhere around city. But, hotel really need renovation,room are comfort but not too heavy water come from shower jet,so I was really not get shower comfortable. all staff are friendly, only roof bar staff little careless of customers because I was really give too much effort for wanting drink for myself.General average.
Genuine Hotels.com guest review
Response by Hilton Kayseri
Dear Guest, First of all we would like to thank you for your valuable feedback. We would like to inform you that Hilton Kayseri is under renovation in order to provide you a better service. We have already finalized three floors and the renovation is ongoing step by step. We look forward to welcome you with our new rooms to get new comments. Kind Regards Hilton Kayseri Management
1 night trip with friends Aug 31, 2013
A Traveler
US
4.0 / 5Excellent
"Great service but hotel needs maintenance"
Furniture and bathrooms were very old and rusty. Staff were very friendly and helpful. Its the only 5 star hotel there. And the only one with a pool. It was an indoor pool where u have to wear swimming caps. And the water is so cold, even in summer, we couldnt even go in completely. Just dipped our feet in a bit and came out. Hotel is great, but needs new bathrooms and furniture. Tub and toilet were rusty. Towels were old and felt like sandpaper. Internet is not free. Breakfast buffet was wonderful! The two main reasons i stay at the Hilton there are: location of the hotel, and their breakfast. This is my 4th visit to Kayseri. I stayed at Grand Eras the first time, and Hilton the last 3 times. The only better thing about my first hotel was the free internet. Its a lower class hotel, but was still very clean and had great breakfast. But i liked Hiltons location better.
Genuine Expedia guest review
Other trip Jul 13, 2013
iman
US
1.0 / 5Poor
"Horrible Hilton"
This hotel was disgusting. I would not stay here again even if I were paid to do so.
Genuine Expedia guest review
Other trip Jan 1, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Hilton Kayseri"
Very nice hotel, centrally located in Kayseri with good ambience and nice rooms. Very clean and well maintained
Genuine Hotels.com guest review
2 night family trip Dec 23, 2014
Chandrasekhar
AS
5.0 / 5Outstanding
"Great hotel"
The hotel has a few negative reviews about room condition so I took an upgrade which was well worth the small extra, the junior suite was modern spacious very comfortable and very clean. I think the area of the hotel I was in has recently been rennovated, but other areas looked as if it is needed very soon. All the staff were very friendly and helpfull, and also the roof terrace is a real bonus with amazing views accross the city to the mountains. The food served in the hotel was also very good quality, overall I would rate this as the best hotel in Kayseri.
Genuine Hotels.com guest review
3 night business trip Jul 8, 2014
A Traveler
GB
4.0 / 5Excellent
"Hilton - business"
As a business hotel the Hilton offers a good base and facilities of a good standard. The staff did try to assist at all times with any requirements. In addition, due to its central location in the city it does provide excellent oppurtunity to visit some local points of interest. The city pub (inside the hotel) was a bit of a strange experience as it closed and 11pm and played MTV consistently??
Genuine Expedia guest review
Other trip Mar 1, 2014
Brian
GB
3.0 / 5Good
"good location , dated hotel"
the Hotel staff were nice but the hotel could do with an overhaul its a bit tired
Genuine Hotels.com guest review
Response by Hilton Kayseri
Dear Guest, First of all we would like to thank you for your valuable feedback. We would like to inform you that Hilton Kayseri is under renovation in order to provide you a better service. We have already finalized three floors and the renovation is ongoing step by step. We look forward to welcome you with our new rooms to get new comments. Kind Regards Hilton Kayseri Management
3 night business trip Nov 13, 2013
A Traveler
GB
3.0 / 5Good
"Hotel needs renovation"
This hotel really needs to be renovated. The rooms are a nice size however the furniture is old, ragged and dirty. At minimum they should get someone to deep clean the furniture. The chairs in our room were worn and had lots of spots from spills, wear and tear and just dirt. We had a king size bed but there were just two little pillows on the bed. In the bathroom, the facing on the bathtub was loose and needed to be reattached. In short, this hotel needs maintenance.
Genuine Hotels.com guest review
Response by Hilton Kayseri
Dear Guest, Once again we would like to thank you for choosing Hilton Kayseri and rating us. We are under renovation at the moment in order to provide you a better service and we look forward to see you again in our property. Kind Regards Hilton Kayseri Management
1 night trip Sep 14, 2012
Julie
IE
5.0 / 5Outstanding
"being in the centre a very easy access to places"
i was one of the most pleasurable stay, the staff was very nice and co-operative
Genuine Hotels.com guest review
6 night family trip Sep 2, 2012
A Traveler
IN

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Müessesenize Teşekkürler"
Hava koşullarından dolayı birtakım ulaşım problemlerini yaşadığım Kayseri yolculuğumun yorgunluğunu Otelimin bana unutturmuş olması ve aileme gösterilen güleryüzden dolayı sizlere teşekkür eder, bundan sonraki tercihimin kesinlikle Kayseri Hilton oteli olacağını rahatlıkla söyleyebilirim.
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Semih
TR
3.0 / 5Good
"Yenilenmesi gerekli"
Otel eski , standart yemekleri dahi yoktu
Genuine Hotels.com guest review
2 night business trip Jan 14, 2015
ADNAN
TR
4.0 / 5Excellent
"hilton hotel kayseri emfelich jedem"
es wahr Seher schön in Sauberkeit des Zimmer frühstück büffe wahr schön die personal wahren alle feudlich es könnte in frühstück büffe besser werden
Genuine Hotels.com guest review
8 night romance trip Dec 21, 2014
qamil
DE
3.0 / 5Good
"HILTON KALİTESİNE YAKIȘMADI"
Odanın bozuk olan sifonunu 3 günde 5 kez müdahale ettiler fakat tamir edemediler. Üstelik buna ragmen odamızı felanda değiștirmediler. Her defasında onardık dediler ama her defasında geri aramak zorunda kaldım, bir türlü çözemediler sorunu. Ayrıca odada fön makineside yoktu. Otelde odamızın baktîğı koridorda da geceleri inanılmaz șekilde rüzgar esiyordu. Resmen koridorda fırtına var. Koridordaki rüzgar sesinden gece uyuyamadık. Hiltona hiç yakıșmadı. Herhalde türkiyedeki en kötü hilton buradır.
Genuine Hotels.com guest review
3 night romance trip Dec 8, 2014
selçuk
TR
3.0 / 5Good
"Hotel bien, comida horrible."
La comida del Pub y del servicio de habitaciones es de baja calidad. Increible para un Hilton. Debo decir que no probe el restaurante despues de la experiencia, asi que no valorare este.
Genuine Hotels.com guest review
4 night business trip Nov 18, 2014
josep
ES
4.0 / 5Excellent
"esperaba mas de un Hilton."
En general regular, esperaba mas de un Hilton. La calidad de la comida del servicio habitaciones muy deficiente, mala calidad y producto congelado. En el pub no se puede cargar al servicio habitaciones y internet es de pago. Servicio en recepcion muy atento y servicial.
Genuine Hotels.com guest review
3 night business trip Nov 15, 2014
josep
ES
4.0 / 5Excellent
"Servis mükemmel"
2-6 Eylül tarihleri arasında konakladım. Oda gayet konforluydu. Resepsiyondaki görevliler çok yardımcı oldu. Kahvaltı salonu çalışanları mükemmeldi. Kahvaltı ortalamanın üstündeydi. Oda temizliğinden sorumlu bayan kusursuz çalıştı. Seyahatimi arabayla gerçekleştirdim, otelin merkezi konumu heryere rahatça ulaşmamı sağladı.
Genuine Hotels.com guest review
4 night trip Sep 2, 2014
Egemen
TR
3.0 / 5Good
"otelde inşaat vardı."
oda umduğumdan küçüktü. Hilton beklentisi olunca, daha iyisini düşünüyorsunuz. Ayrıca bulunduğum katta tadilat vardı . sabah çekiç sesleriyle uyandım. Madem tadilat yapılacak, o kattan oda vermemeleri gerekirdi.
Genuine Hotels.com guest review
1 night trip with friends Sep 5, 2014
A Traveler
TR
3.0 / 5Good
"Hilton kalitesinin altında"
Otelin lokasyonu dışında pek bir artısı yok. Eski olduğu için dizaynı ve eşyaları göze hitap etmiyor. Wi-fi'ın ücretli olması da çok saçma.
Genuine Hotels.com guest review
1 night business trip Aug 18, 2014
Ali
TR
3.0 / 5Good
"Sehr zentral"
Sehr zufrieden fie Terrasse ganz toll ganz tollen Ausblick
Genuine Expedia guest review
Other trip Aug 21, 2014
A Traveler
DE
3.0 / 5Good
"Aceptable"
La recepción está venida un poco abajo
Genuine Hotels.com guest review
1 night trip Jul 18, 2014
A Traveler
ES
5.0 / 5Outstanding
"İndirimli Fiyattan Daha Ötesi"
Hilton kalitesi zaten malumunuzdur, sunulan ödeme seçeneği ve ek açık büfe oldukça güzel zaman sağlamamızı sağladı... Teşekkürler
Genuine Hotels.com guest review
1 night trip Jun 20, 2014
A Traveler
TR
5.0 / 5Outstanding
"Adına yakışır kalitede var"
Odanın ve banyonun genişliği bizi evimizde hissettirdi çok rahat ettik . Kahvaltısı ve personelin ilgisi bizi mutlu etti. Ama fiatları sakın yükseltmeyin!..teşekkürler . Kışın dağ turizmi için de gelmeyi düşünüyoruz.
Genuine Hotels.com guest review
2 night trip Mar 7, 2014
A Traveler
TR
3.0 / 5Good
"In centrum , top locatie"
Ontbijt heel goed.internet op de kamer kost € 3.50 per uur was ik niet blij mee
Genuine Expedia guest review
Other trip Feb 8, 2014
A Traveler
NL
4.0 / 5Excellent
Det luktade cigarettrök i rummet. Ändå har vi sagt rökfri rum.
Genuine Hotels.com guest review
Response by Hilton Kayseri
Dear Guest, Once again we would like to thank you for choosing Hilton and rating us. We look forward to see you again in our property. Kind Regards Hilton Kayseri Management
1 night business trip Dec 7, 2013
A Traveler
SE
2.0 / 5Fair
"hiltona yakismayan bir otel servis temizlik kotu"
bir daha asla kalmam ustelik farkli fiyat veriyorlar bizzat belirttim.
Genuine Hotels.com guest review
Response by Hilton Kayseri
Sayın Misafirimiz, Oncelikle yasamis oldugunuz kotu deneiymeden dolayi sizlerden ozur dileriz. Tüm uluslararasi oteller ve seyahat firmalari gibi fiyatlarimiz gun ve musaitlige gore degiskenlik gosterebilmektedir. Temizlik hususuna gelince eskiyen odalariiznedeniyle kirli hissi yaratilmaktadir zira su anca renovasyon surecindeyiz ve uc katimiz halihazirada yenilenmis durumda, bir sonraki konaklamanizda yenilenen odalarimizi deneyimlemenizi ve degerli goruslerinizi bizimle paylasmak uzere sizleri davet ediyoruz. Saygilarimizla, Hilton Kayseri Yonetimi
1 night business trip Aug 15, 2013
metiner
TR
3.0 / 5Good
det var ikke så godt
Genuine Hotels.com guest review
3 night trip Jul 19, 2013
A Traveler
DK
5.0 / 5Outstanding
"her şey çok iyi"
oda seçimi konforu, otelin yeri her şey çok güzeldi. yemek servis kahvaltı klasik Hilton. yani her şey çok yerinde ve ihtiyaçlara uygun.teşekkürler
Genuine Hotels.com guest review
1 night trip Jun 8, 2013
A Traveler
TR
2.0 / 5Fair
Özellikle otel güvenlik ve resepsiyon personelinin son derece itici, ilgisiz ve kaba sayılabilecek davranışları otelin olumlu olacak tüm özelliklerini görmenizi engelliyor maalesef, yemekler Hilton fiyatında olmasına rağmen kesinlikle Hilton kalitesinde değildi.
Genuine Hotels.com guest review
1 night romance trip Mar 16, 2013
onur
TR
4.0 / 5Excellent
"Very Good Hotel"
The Hotel is in the Central auf Kayseri the Hotel-Crew is very friendly and helpful. The breakfast is amazing and the Hotel Room is in my opinion Ok.
Genuine Expedia guest review
Response by Hilton Kayseri
Dear Guest, Once again we would like to thank you for choosing Hilton Kayseri and rating us. We look forward to see you again in our property. Kind Regards Hilton Kayseri Management
Other trip Nov 18, 2012
Germany Visitor
DE
3.0 / 5Good
"Lage super, Hotel abgewohnt."
Die Zimmer und deren Einrichtung sind abgewohnt. Das erste Zimmer hatten wir noch vor dem Bezug abgelehnt, da der Zimmertresor defekt war und es unangenehm roch. Das zweite Zimmer haben wir nach drei Tagen beanstandet, da unter der Badewanne stetig Wasser ausdrang und sich dadurch täglich eine Pfütze vor der Wanne gebildet hatte. Zudem waren die ersten beiden Zimmer im Wannenbereich mit Schimmel befallen. Unsere erneute Reklamation hat dazu geführt, dass wir ein grösseres Zimmer (upgrade) erhielten. In diesem Zimmer war soweit alles in Ordnung, ausser dass ständig ein Rinnsal die Toilettenspülung herunter lief, was uns aber nicht weiter gestört hat. Fazit: Keines der drei Zimmer war zu 100% in Ordnung und dürfte nicht den Hilton Qualitätsstandards entsprechen. Das Personal war zu jederzeit freundlich und hilfsbereit.
Genuine Expedia guest review
Other trip Oct 13, 2012
A Traveler
DE
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night trip with friends Feb 13, 2015
A Traveler
TR
2.0 / 5Fair
Genuine Hotels.com guest review
8 night family trip Aug 11, 2014
A Traveler
DK
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Hilton Kayseri
Dear Guest, Once again we would like to thank you for choosing Hilton and rating us. We look forward to see you again in our property. Kind Regards Hilton Kayseri Management
2 night trip Aug 16, 2013
D.
NL
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Hilton Kayseri
Dear Guest, Once again we would like to thank you for choosing Hilton and rating us. We look forward to see you again in our property. Kind Regards Hilton Kayseri Management
1 night family trip May 11, 2013
A Traveler
JP
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Hilton Kayseri
Dear Guest, Once again we would like to thank you for choosing Hilton Kayseri and rating us. We are under renovation at the moment in order to provide you a better service and we look forward to see you again in our property. Kind Regards Hilton Kayseri Management
Business trip Jan 29, 2013
A Traveler
TR
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Hilton Kayseri
Dear Guest, Once again we would like to thank you for choosing Hilton Kayseri and rating us. We look forward to see you again in our property. Kind Regards Hilton Kayseri Management
Trip with friends Sep 15, 2012
NORIKO
JP

TripAdvisor reviews for Hilton Kayseri

Overall rating:Based on 221 traveler reviews

Most recent traveler reviews:

Overall Rating
"Great hotel"
07/21/15 bionomad Gaziantep, Turkey
I stayed 3 nights in 3 different Hiltons in the region. The best was the one in Malatya but this one in Kayseri is very nice too. Great view from the rooftop restaurant, warm welcoming and very clean.
Overall Rating
"Superb location, nice rooms but lack of temperature control"
06/05/15 RikRaider Antalya, Turkey
Stayed here for a business overnight, rooms were pretty, breakfast was nice and the location of the hotel was just perfect. It's right on the entrance of the big square and everything is within walking distance. The only con I could find was the lack of temperature control. The air-conditioning system was not working properly.
Overall Rating
"Go to the Radisson"
06/03/15 Kate M Istanbul Province, Turkey
We experienced problems with the room and, more disturbingly, with unhelpful, pushy and slow service. For the same price, two nights later, we moved to the Radisson, two blocks down the road, and got a brand-new room, twice the size, and smiling, helpful service. In general, I enjoy Hilton hotels, but this one really did not meet my expectations.
Overall Rating
"very noisy and no temperature control."
05/15/15 Postmuisje Antalya, Turkey
while writing this review İ am sitting in upright position in bed, trying not to move too much since the temperature in my room is 28 degrees C. According to the staff the airconditioning wont work untill 1-6-2015 (which is every year the same) As a compensation i can open the windows for a maximum of 3.4533 CM which eventually brings me some not-so-hot air. the second problem which comes with opening the windows, is the noise level.. out of a scale of 10 i would rate this a 12. there are speakers at a distance of approx. 100 Mtrs (with all due respect) calling prayers around the city.. but not as i am used to hear, a couple of times a day, but more as a permanent background prayer at 100% volume.. when I mentioned this to the staff they offered me a small fan... And this is why i would certainly NOT rate this hotel as a 5***** Hilton. maybe a 3*** İbis..
Overall Rating
"The breakfast offering was nice"
04/13/15 NimsNose Dar es Salaam, Tanzania
We were based in Kayseri for our Cappadocia adventure (don't ask 😕). The room was huge, enough to comfortably fit an extra bed. Bath tub and separate shower. Hot water on almost instantly. Big flatscreen. View of the mountain. Service response was quick (for the extra bed, it was within minutes !), the front office called daily to ask about our stay, offered us packed lunch since we were going to miss breakfast due to ballooning trip. We ate at spots around the hotel - english speakers rarer but sign language and sense of adventure kept us fed. There's a nice park in front, a decent sized supermarket behind the hotel (with a fazillion ATM's outside it), a row of flower shops. I felt very welcome and felt safe walking ariund the area. I probably will stay in Urgup or Goreme my next trip. If i were on business in Kayseri, i would definitely stay here again. Breakfast ... turkish beef ham, salami/sausage/chorizo, sweets, lovely omellette, loads of cheese and pastries ... all plentiful and tasty. Beats my istanbul breakfast hands down.
Overall Rating
"Perfect experience"
03/29/15 selcuk2015 Istanbul, Turkey
Hilton Kayseri is a perfect hotel. I would recommend it to everyone. There is free internet, very quality breakfast, room was very spacious, bar is very good, the view from the terrace of the bar is incredible.
Overall Rating
"Good hotel"
03/26/15 Badem888 Ankara, Turkey
I spent 3 nights in this hotel for a meical confrerans. Hotel has a beautiful location and view you can see the mount Erciyes from your room. Hotel is a little bit old, clean enough.staff was quite helpfull, but not so professionale. I was there in march so the weather was cold,but it was difficult to stay at the room. It was was terribly hot. I was unable to shut it down because aircondition was not working.
Overall Rating
"Good hotel...nothing spectacular"
12/02/14 Adeel Z
Had a chance to stay here in May on our way to Cappadocia. It was a clean hotel with nice sized rooms but there was nothing memorable about it. We received good service when there was an issue with our room and we were moved. There was a large and tasty breakfast available which we had. Overall, a good place to spend the night.
Overall Rating
"Is this a Hilton?"
10/26/14 Ignacio B
To call this location a Hilton is a slap on the face to the Hilton brand. The hotel is disorganized. Spaces are big yet empty of taste and functionality. There's emptiness all over. Location is wonderful yet rooms are noisy. Rooms are hot due to lack of proper ventilation and air conditioning didn't work. Restaurant isn't good though service is agreeable. There's a terrible smell in a few rooms, even in those refurbished. Perhaps it's mold, perhaps lack of thorough cleaning. Reception staff lacks proper English skills ans they seem to lack training even for basic request as to please turn the air conditioning. Resuming, this isn't a Hilton. It's a rip off. In town you may find the brand news Radisson. I made a terrible mistake trusting Hilton. Wifi is very deficient as well.
Overall Rating
"Horrible Stay. Duped of Extra Charge"
10/14/14 varunemail New Delhi, India
First of all, I never expected this from a Five star Hotel. I stayed in this hotel as I could not get a room in Goreme. I work for IBM and asked for a corporate rate from Hilton Izmir. They called Kayseri and confirmed the price. When I checkin the hotel I confirmed the price and Reception people agreed. Next day they refused. They did not get any signatures on checkin and forced me to pay extra at checkout. The air conditioner in the two rooms we used did not work , the whole time during the stay. We complained many times but no one told us there is a major problem. They kept telling us that they are fixing it. On checkout , we were told the problem was major and would take some days to sort out for the rooms we stayed. Wifi was pathetic and did not work most of the time. When we complained no one helped us. We were given a general code to connect which did not work most of the time. Nobody helped us with the luggage at checkin and we pushed ourselves with the large 12 days luggage to the rooms. Never stay in Hilton Kayseri. Read my other reviews. I have been very positive about other hotels I stayed but this one I could never imagine is tagged to Hilton.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews