"Our Expectations were very disappointing."
The room was large and well furnished. The noise from the heating and air conditioning unit was deafening. I called the front desk and they sent up a nice gentleman that explained to us that the on and off buttons on the thermostat were not wired up. He did go get a ladder and got up where the unit was located and turned down the air speed of the fan […] motor to its lowest point without it going off completely. That really helped with the loud wind tunnel noise coming from the heating and air conditioning unit. The next disappointment we encountered was upon setting up my laptop we find out there is a charge per day for Wi-Fi and in the Hilton's advertising they offer "Free Wi-Fi. After taking a shower we discovered that there was a large amount of water on the tile floor outside of the shower door. The bath matt on the floor was totally soaked. Upon checking the shower door seal we found that the seal was not connecting tight enough and the water from the running shower was leaking out on the tile floor. We reported that to the front desk upon checking out. Read moreGenuine Hotels.com guest review
Great spot for convenience but be prepared to be up early in the morning during the week due to the noise out on the landing.Genuine Expedia guest review
FIRST TIME TO STAY HERE, COULD NOT FIGURE OUT PARKING--STAFF DID NOT ACKNOWLEDGE US AT THE COUNTER FOR AT LEAST A FEW MINUTES. AC IN ROOM WAS NOISY"SOUNDED LIKE SOMEONE WAS TAKING A SHOWER". COMPACT FREEZER WAS FROZEN SHUT--FOR A FAMILY OF FOUR WE HAD THREE TOWELS IN ROOM. ON THE GOOD SIDE WE WERE ABLE TO ENTER OUR ROOM EARLY BECAUSE WE NEEDED TO DRESS […] FOR A DINNER ENGAGEMENT. TOWELS WERE BROUGHT UP ONCE REQUESTED. Read moreGenuine Expedia guest review
"Awesome Hotel and STAFF!!!"
We had reservations for a King Room and mentioned to the desk clerk that it was our honeymoon vacation. She upgraded us free to a one bedroom suite for free!!!! We had an incredible view of the fountains and a Jacuzzi tub for 2. We had a great time and would highly recommend this hotel to anyone traveling to Branson...Genuine Expedia guest review
I would stay again - it is right on the the Landing and the room is spotless with a comfortable bed. Next time I would bring a sleep mask to keep out the light and a fan to cool the room and cover any noises. The temperature is controlled at 72F so if you like it colder, you have to call.Genuine Expedia guest review
"Friendly people, comfortable bed & clean facility"
The Hotel Employee's are so warm, nice and friendly. Branson, MO has the nicest people. Our room overlooked the fountain, best view I think, and the bed very comfortable and room very nice. Only one night was a little noisy as we were right across from the elevator. We stayed Monday thru Thursday night. Did not like the parking situation. If you bring […] your luggage in it is very inconvenient. The garage is on the opposite side of the building and you have to drag your bags up a step, thru the lobby and possibly into another building depending on where your room is. Also, there was not much staff present thru the week. I have never been in a Hilton where a lobby is so quiet. For some, this could be a good thing. The restaurant was only open for breakfast but there was room service till 11:00 PM. Restaurant may be open on weekends for lunch and dinner, not sure. I did not use the pool or exercise room but both looked nice. One other comment, we did not know where to have dinner. We asked at the front desk about a couple restaurants near the hotel. The employee's at the front desk relayed feed back from other customers but they had not visited the restaurants in question. I like when some one can tell me their own experience. Read moreGenuine Expedia guest review
"never stay again"
$10 for parking, $15 for breakfast, charge for Wi-Fi. I am surprised you did not charge for using the lobby bathroom. It was not that nice.. Never plan to stay again, and tell friends about our experience.Genuine Hotels.com guest review
My Sister and I had a lovely stay and there were so much to see within walking distance. This was our first trip to Branson and we are ready to return and stay at the Hilton, everyone there was so friendly and helpful. We have told all our friends that this is the place to stay. Just check out the price of checking in on certain days. We checked in […] on a Sunday instead of a Saturday and saved a bunch. Read moreGenuine Hotels.com guest review
"Nicest Hotel in Branson"
The Condo we stayed in was completely furnished, very clean, comfortable, a real enjoyable stay. We will definitely come and stay at Hilton Promenade again. A Hotel we would definitely recommend for a enjoyable stay in Branson.Genuine Expedia guest review
We stayed at the Branson Landing to see a concert from the balcony, the night could not have been any better. The room was absolutely awesome. The hotel staff was wonderful, everything was within walking distance and We will return!Genuine Expedia guest review
Room not ready on time (checked in after 4). When arrived at room, bed skirts were all hanging off and bed was sloppy. No coffee cups but coffee maker. Not what I expected from Hilton for 275 a night! Would not stay againGenuine Expedia guest review
"Nice Hotel near shopping"
The hotel staff was very nice. We had a couple of issues with the room, but they were taken care of right away.Genuine Expedia guest review
"Business Trips can be fun at the Landing"
Location, location, location! The hotel is located right in the middle of an outdoor shopping mall with plenty of restaurants and across the street from Starbucks. Then the boardwalk along the river/lake is great for jogging in the morning or a stroll during the day. The rooms are clean, beds are very comfortable, etc. Stay here and you will love it […] like I did! Read moreGenuine Hotels.com guest review
"right where we wanted to be thanks"
it was great overall would stay again in the future worth every pennyGenuine Expedia guest review
"Long, sleepless, NOISY, night!"
We were in a room on the corner of a busy intersection. The train tracks were across the street. At 2 & 4 a.m. It sounded like the Train was coming in our room! When we First arrived, we realized the tile near the sink Had sticky gunk all over it. It had not been cleaned and made us question if the rest of the room was. We felt bad for spending what […] we did for this experience. The exercise room should be placed In this area instead of a guest room! Read moreGenuine Expedia guest review
"It was very convenient"
The hotel and room wasn't really different than any other. I was actually disappointed. I thought there would be more room, two chairs to sat in. The pictures had led me to believe there was a jet tub in the room. The room and hotel was no different than any other I stay in and pay half that price or less. The only thing was the convenience to the Landing. […] I seriously doubt I will do it again. I was down in my back and needed the convenience this trip. Read moreGenuine Expedia guest review
"Not worth the money"
This hotel would have been a great idea - a quality hotel overlooking a new open-air mall that has a family-friendly carnival atmosphere, especially at night, this would be a great complement to the Branson Strip. It provides an additional set of Branson activities without taking away from the original. However, the hotel is greatly overpriced. I've […] stayed at similar properties by this same chain that had exactly the same quality for less than half the rate. Internet connectivity was slow, yet was not free. But by far the biggest pain was the fact that this hotel is located directly adjacent to a WORKING freight train track, as in - right across the street. SO both nights that I stayed there, I was awoken at about 3am when the train came through. I would not stay here again at any price. Read moreGenuine Hotels.com guest review
Room was dusty and bathroom was dirtyGenuine Hotels.com guest review
Nice hotel in a great location. Front desk and services were not good. Slow and unresponsiveGenuine Hotels.com guest review
"Convenient and family friendly"
Perfect for night with family - just walk outside to shopping and several very nice restaurants to choose from. Loved having Starbucks right across the street for early morning coffee runGenuine Hotels.com guest review
"First class service in a small town!!"
The lovely men and women of this hotel went out of their way to ensure that my mother and I enjoyed our stay. From the moment we arrived on the hotel's property, the valet was engaging and very personable. On the final morning of our trip, we had a small issue with the wait staff inside of the hotel's restaurant. We decided it best to have breakfast […] at another restaurant outside of the hotel. The hotel restaurant manager heard about the problem and found us immediately after the incident. She sent us complimentary breakfast to our room and apologized profusely for the incident. She was professional, accommodating and very kind. The hotel also decided to comp our valet bill. I have stayed at many so called "five star" hotels and have never experienced service as warm and inviting as this. I highly recommend this hotel to anyone visiting Branson, MO!! Read moreGenuine Hotels.com guest review
"Right in the middle of Branson's Landing"
Had a great time, in the middle of lots of shops. The room was very comfortable. Everyone was very helpful and friendly.Genuine Expedia guest review
Excellent hotel. Bathroom was large and shower was separate from tub which was very nice. The only thing I had a problem with was low water pressure in the shower.Genuine Hotels.com guest review
At Hotel for anniversary weekend. The hotel is in an excellent location at Branson Landing. Lots of good restaurants and shops near by in walking distance. Next time would like to rent a condo instead of room. Loved the fountain in the square.Genuine Hotels.com guest review
It was a great place to stay. It did seem like maintenance had taken a backseat recently, but it was a subtle feeling at best. Most everything worked in our room and it was very clean. The ice maker wasn't working and one of the sinks was clogged, and I can't rationalize the staff not knowing about it. I loved the room though in spite of it. The area […] is amazing. The hotel fits perfectly into its surroundings. Branson Landing is amazing and watching the fountain from our balcony was great. Read moreGenuine Hotels.com guest review
Very comfortable and easy access.Genuine Hotels.com guest review
"Nice hotel on the riverwalk."
Nice rooms and bathrooms. Very pleasant staff. Shopping right outside your door with a free trolley or bus route handy. Can go jogging, running or walking along the water area--nicely fixed for the outdoor person. Would return to this hotel in the future. Not far from 76 highway, but far enough away to get a different picture of Branson---the quieter […] side! Read moreGenuine Expedia guest review
I was very pleased with the location. You were able to walk out of the hotel and walk to various restaurants and shops in Branson Landing. The room itself was roomy however the pillows provided no support. There was a charge for the wifi in the room which I was very surprised with. They told me there was free wifi in the lobby. They did give me a complimentary […] code when I inquired about that. The TV remote control did not work but was quickly replaced. The frig was not turned on to a cold enough setting. Since I only had water I didn't mind. The lighting in the room could have been brighter. It was hard to read while on the bed. I enjoyed the fitness room having free weights and various other things to use including treadmills and ellipticals with on each one. Read moreGenuine Expedia guest review
"Great Hotel - Great Location"
My fiance and I went to Branson for Easter weekend. Our room had an awesome view overlooking the Landing and the water feature. The room was very cozy and comfortable. The bathroom was awesome and had a separate tub and spa shower. The bed was very comfortable. My only complaint is that we were interupted during one evening when we were getting ready […] for bed, not once but twice. Housekeeping opened our door without being announced. If the latch had not been on, she would have caught us completely naked. When I called the front desk, they had no idea who it could have been. Then we were interupted once again by phone, when the manager called to apologize for that incident and said that housekeeping misheard the room number when she was bringing extra linen to the room next to us. Either way, the room was just awesome and our view was very nice. Read moreGenuine Expedia guest review
A great location! We have a young baby and it was a great place to take he stroller out and about. Our room had maintenance problems and we got a nice complementary upgrade , which was nice and the front desk took good care of us. However we had to call about the maintenance problem (thermostat) multiple times . Housekeeping sucked- our room wasn't […] cleaned one day and getting extra towels took several phone calls. The indoor pool is NOT heated and was miserably cold. We were excited to take our baby swimming but the pool was freezing and too unpleasant. There isn't that much to do in Branson If you don't do shows and amusement parks- we went and had nice spring weather but you can only walk the landing and boardwalk so much. The restaurants around are chains and generic so not much for food and entertainment but most definitely the classiest and nicest place to stay in Branson. Read moreGenuine Hotels.com guest review
"Proximity does not replace quality of room"
Firstly, the concierge was wonderful and very helpful. Now let me list the issues I had. The shower head had a terrible leak and was caked with hard water deposits. The shower door did not close properly and leaked water all over the floor every time it was used. I had a nose bleed from allergies and asked housekeeping to change the bedding. Instead, […] they flipped the pillows over so it wasn't visible. Although they restocked the coffee and disposable coffee cups, the tumblers had finger prints and hard water spots all over them. The view was of the parking garage, and the windows, which only opened two inches, had cigarette ashes in the sills. I am a smoker, it is not hard to go outside to smoke. Nor is it hard for housekeeping to properly clean the room and vacuum out the ashes from the windows. Its really in your best interests to save the ten dollars a night and stay at the Hilton Convention Center across the street. Read moreGenuine Hotels.com guest review
Had called and requested a handicapped room. They told me there were plenty but when we got there they didnt have one for us and said noone had called!Genuine Expedia guest review
Overnight stay on Spring break. Loved the location and hotel. Large room, nice view, pleasant staff. Self park is $10 and valet $14/ day. Fun shops and hotel at the Landing. Would return here!Genuine Expedia guest review
Overall very nice, we had to walk outside from building 1 to 2 not much fun when it is cold or precipitation is falling and made me question my decision to valet park. Not a problem but specify shower or whirlpool tub, the rooms were spacious and comfortable. Great views from many rooms!Genuine Hotels.com guest review
staff was excellent and friendly. Very pleased with the security and cleanliness of room.Genuine Hotels.com guest review
"nice convenient location"
The walls are paper thin! First morning we could hear a little kid about 6:30 a.m. talking to his Grandpa. Next morning at 5:30 a.m. a baby started screaming! Needless to say I didn't plan on getting up this early!!!Genuine Expedia guest review
"Great weekend getaway!"
I really enjoyed our stay here. The room was very clean and spacious. Location is great! Right on the Branson Landing. There are two buildings. We did have to walk over to the other building to use the swimming pool and hot tub. Breakfast is very expensive. It was $16.44 for one person!! I would definitely recommend this hotel!Genuine Expedia guest review
"Noisy but nice"
The room was very nice, but very noisy, between the bar on the first floor and the street traffic, the corner room on the third floor is not the place to be if you want a peaceful nights sleep.Genuine Hotels.com guest review
Had a wonderful experience.Genuine Hotels.com guest review
The room we had had a balcony over looking the landing and it was entertaining with out being loud or annoying. You can go walk around the landing eat,shop, etc. without fighting traffic.Genuine Expedia guest review
"Too many kids"
When we showed up we realized very quickly a cheerleading event was next door. The hotel was full of screaming cheerleaders. We were woke up both weekend mornings at 5:30. Also because the hotel was so full of children, me and my wife were given a room with 2 beds in it.Genuine Hotels.com guest review
"Surprised at a few things."
No breakfast, no free WI-FI, expensive parking, what more could you ask for? Other than these things, the hotel is really nice and clean...large rooms, nicely done.Genuine Hotels.com guest review
The hotel and hotel staff were top notch! The only complaint I would have and it's not the hotel's fault or issue at all, there were VERY rude people in the workout room. When I went to use the workout room early Saturday morning the 26th of January, three very rude guest told me I could not use the tread mills because they wanted to even though they […] were doing weights at the time. I wasn't going to cause a scene so I left but I was upset. Again nothing the hotel or staff could help or prevent but I will be back this spring to stay and shop and I would love to stay at your hotel again. Read moreGenuine Hotels.com guest review
"Cannot be beat for a Branson Vacation!!"
Hard pressed to find anything the least bit negative about the stay. The hotel was first rate on all counts and the entire Branson Landing is just outside the door.Genuine Expedia guest review
"On Branson Landing"
Overall a very nice hotel. The only issue we had was the refrigerator didn't work. It had many amenties and on Branson Landing which was very nice. The staff gave good customer service. The food at Level Two Steakhouse was outstanding and the the in house breakfast restaurant was very good.Genuine Hotels.com guest review
"Close to great stores!"
We usually stay on the strip, but after staying at the Hilton we will most definitely stay there any time we go back to Branson, Loved every minute of our stay!Genuine Hotels.com guest review
"a great place to stay"
good experience. enjoyed the room, view, location, service, the landing shops, everything. looking forward to going back next year.Genuine Hotels.com guest review
"Fun for all"
Hotel is in a great location. This is a lovely hotel with large rooms and many activities for the entire family.Genuine Expedia guest review
I enjoyed our stay so much. Really enjoyed being by the promenad.Genuine Expedia guest review
"Hilton Promenade at Branson Landing"
My husband and I really enjoyed our stay and the hotel. The staff was extremely helpful and it was so convenient to everything around the Landing. We would definitely stay there again.Genuine Expedia guest review
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