Room service as in maids that clean your room was way too late in the day. One day was so late we just ask for fresh towels. Front desk staff not helpful at all, and a little rude . Breakfast was great with very good staff. I don't want to sound too disappointed, I guess I'm spoiled to having places act like they are happy we are there. We sure didn't […] ever feel that way. We will probably try some place else next time. One more thing. Valet parking attendants need to be more careful when parking cars. They came close to hitting my kids. Read moreGenuine Hotels.com guest review
"Very good room with excellent view of water and fi"
It was a very good experience. the staff was friendly and very helpful.Genuine Expedia guest review
"never spent so much to be so miserable"
we were put in the south tower, different building altogether you even had to go out to the street to go to the lobby, breakfast, pool etc, bathroom had no bathtub only shower, paid extra for the balcony because it would have views to the fountains but not in the south tower, there were no ice machines in our building so had to go to the other main […] building for it I was offered to get the bellboy to get me some I agreed and 45 minutes later got a call that they would bring the ice as soon as they were able so I had to cancel and go to sleep. one day we had to walk under heavy rain to go to breakfast, room service never happened before 3pm although they were very nice, parking was in the far north side of the complex and we were in the far south so it was a 15 minute walk for my 78 year old mother, we never used the pool because we didn't want to walk out of the building and into the street in our wet swimsuits, don't count on getting the newspaper I only managed to get it once in four days because I picked it from the restaurant when we went for breakfast. I paid $184 for the room but still they charge $10 for parking and $9.95 for internet not sure why hotels do this (I understand all hotels do this). I would never go back to it Read moreGenuine Hotels.com guest review
The stay was wonderful but I forgot my hair dryer and called yesterday to report it and lost and found has not called me back.I left my phone # but no response. We stayed in rm 503 and checked out the 9th,Would appreciate a reply.Genuine Hotels.com guest review
I loved being on the land but I was not made aware there was incidental fees 50$/night/per room! I liked that they had a ice maker in the room!Genuine Hotels.com guest review
Comfortable, clean, great location. Would stay there again. But, they stick you with a $ 10.00 charge to park. All in all, OK.Genuine Hotels.com guest review
"sheet and towel policy"
Good, except we had to call them to change sheets and clean towels.Genuine Hotels.com guest review
We upgraded to a nicer room with a huge balcony which was very nice. However the beds were not comfortable. This being a hilton, I expected very nice beds when im paying over 300.00 / night. Disappointed that wasnt any breakfast at the hotel either, but I guess this is there standard policy. Locations great. Probable wont stay there again.Genuine Hotels.com guest review
"Nice hotel , Maid service fair"
The staff was friendly and helpful. Great location. Value parking worked well. The maid service was fair at best.Genuine Expedia guest review
Great location and hotel. Only negative was there wasn't enough hot water to cover jets in jacuzzi tub :(.Genuine Hotels.com guest review
Great location. Easy access to all amenities at the Branson Landing.Genuine Expedia guest review
"Great hotel on the landing in Branson"
The hotel was great for a family of five. The staff was professional and attentive to our requests. The rooms were clean and modern and the location was perfect.Genuine Expedia guest review
Nice location. Close to nice shopping, restaurants and downtown Branson.Genuine Expedia guest review
Excellent, the room was so much more then I thought it would be.Genuine Hotels.com guest review
"The Hilton Promenade was simply outstanding..."
I would say that we've stayed in dozens of hotels and motels over the years, and this one was one of the best...best location, great restaurants surrounding it, and really easy access from Hwy 65 in Branson. It was really great not to have to fight the traffic along the strip. Highly recommended.Genuine Expedia guest review
My husband and I stayed two night and they were very accommodating. My husband checked in and explained he was unable to walk a long distance due to his disability. They offered us complimentary valet parking, which was amazing. We had never experienced that before and it made our experience amazing! They were very kind and our room was very nice .Genuine Hotels.com guest review
"LOUD (dont book if you want a peaceful stay)"
The hotel is in a good location, clean room, etc. The bed was incredibly uncomfortable (a king size), and the AC made an insane amount of noise, thus preventing us from having a decent night's sleep. Do not get a room that faces the fountain on the promenade - as your room is nowhere near being soundproof and you will get to hear the 'lovely' songs […] all day long and into the night. Additionally, and this is not necessarily a fault of the hotel, for two nights in a row, we were awoken in the middle of the night (multiple times) by unruly guests in the hallway. I don't know what was going on. Maybe Branson is party central for some people? We won't stay here ever again. Oh, and $10 a DAY to park? Nice. Read moreGenuine Hotels.com guest review
"Nice room and balcony with a view"
Only complaint would be I didn't know how to control the additional A/C unit and it got too warm in middle of the night. Breakfast buffet was a little pricey.Genuine Expedia guest review
"will try another hotel"
Shower leaked, bar next door played loud music til midnight, were not offered any discount.Genuine Hotels.com guest review
This was the nicest hotel we have ever stayed in. Super clean. Super friendly and helpful staff. Our room was bigger than I expected with a balcony where we could see the fountain. We will defiantly stay here againGenuine Hotels.com guest review
Really enjoyed our stay at this hotel. Love that it was located near the river and many quality restaurants and shops. The only complaint we'd have is the cost of valet parking and the fact that there is no in-house bar. There is a restaurant but it wasn't open for dinner when we were there. Not a huge deal, but it was raining when we were there and […] we didn't want to have to walk outside to get a drink somewhere. The room was great; comfortable and clean. We'd definitely stay here again and wouldn't hesitate to recommend this hotel to our friends and family. Read moreGenuine Hotels.com guest review
A little below expectations. No hot water our first night.Genuine Hotels.com guest review
My family and I really enjoyed our stay. This is the hotel we will use every time we visit Branson!Genuine Hotels.com guest review
"Great location not great value"
Be prepared to pay to park. It's added to your room bill. Breakfast is very expensive! Have one dollar bills to tip bell boy, vallet, etc!Genuine Hotels.com guest review
"Not my favorite Hilton"
The beds were disappointing compared to other Hiltons we've stayed in. There was no lounge to relax in at the end of the day. The hotel to me felt cold So, for the price it was a bit of a disappointment. The staff was nice. There is just something about this hotel that felt uninviting to me. Just my personal experience. I'd rather save money and stay […] in a cheaper hotel next time I'm in Branson. Read moreGenuine Hotels.com guest review
"I really WANT to love this hotel"
This hotel is definitely a GREAT Hilton! I love the service and the location. Because of the incredible service and location, I want to love this hotel (and stay here every time we are in Branson) but I won't be staying here again. The reason is due to the rooms. Both times I have stayed here, I have chosen a suite. The suites are large enough for my […] family of 3 and we love to watch the fountain. The problem is the noise level. The entrances to the suites are off the main hallway, usually 2-3 rooms are off this type of entrance. The floors are plastic 'hardwood' and the doors SLAM shut. Above each room's door is a vent (with no type of filter). This open vent, along with the floors, and the slamming doors make for a miserable night's sleep. As well as, a feeling of ZERO privacy. I have given this hotel two chances and both times have had the same experience. Paying over $200 a night should get us a decent night's sleep! One other dislike...the pool is extremely small. Read moreGenuine Hotels.com guest review
Overall it was a good experience but when you pay that much for your room each night you expect to have a internet connection that doesn't cost and additional 10$ a night???Genuine Hotels.com guest review
"Everything perfect except the valet parking"
Our stay was wonderful and everything about this establishment was perfect except for the valet parking. The staff, although very courteous, was completely overwhelmed by what did not appear to be a very large or demanding clientele. I would save the difference in fees and frustration by parking myself next time.Genuine Hotels.com guest review
"Great Hotel walking distance from everything"
Everything about our stay was great... The only thing was I think they should have free wifi!Genuine Expedia guest review
"Very well located"
Absolutely wonderfulGenuine Hotels.com guest review
The hotel was in a great location; close to everything. The beds were great. The room was clean. Pool area and exercise room were great. Would definitely recommend!Genuine Hotels.com guest review
I booked a package The hotel manager treated me like I didnt know what I bought, I called expedia and they gave me a 100 creditGenuine Expedia guest review
"Great except for jacuzzi."
Everything was wonderful. So comfortable...Except when I used the jacuzzi after about 10 min with it going black specs and pieces came out which was really gross. That was the only thing that really bothered me.Genuine Expedia guest review
So convenient to be above where all the shopping is. We had an excellent time and the hotel is nice and most important clean.Genuine Hotels.com guest review
"Best hotel we have ever stayed in!"
Room was very clean and very comfortable! Very spacious room with great view of the Branson Landing. Only cons: no hot breakfast on sundays and no free internet in the rooms.Genuine Hotels.com guest review
Hilton knows how to deliver quality. The place was extremely comfortable and inviting.Genuine Expedia guest review
"good location bad service"
In a good location for sight seeing and shopping. That's if you don't mind paying a high price for a dirty room with uncomfortable beds. None of the counters were clean, the jacoozzi had a lot of black chunks of something in it after I turned it on and it didn't look like the bedding got washed, just remade!Genuine Hotels.com guest review
"Convenient to shops and restaurants. Relaxing"
The service was great! We went to shop and relax and this area had it all. Plan to return to Branson Landing.Genuine Expedia guest review
We went to Branson shopping for the weekend. This hotel is very clean, great spacious rooms, & comfortable beds. Our balcony overlooked the fountain area in the Landing. One thing to keep in mind is that some of the rooms are separated into different buildings. We had to cross outside to get to our building. Parking is extra in the deck & was a pretty […] long walk from our room. Room had a sitting area, kitchen area, & large bathroom along with the great bead. Very clean and classy hotel. Read moreGenuine Hotels.com guest review
"Great get away"
Location is perfect for shopping and relaxing. We loved it and will be back.Genuine Hotels.com guest review
The stay was good. Getting checked in even after sending a password protected PDF file to the assistant manager, The information passed on to the evening shift front desk was not adequate and resulted in my guests calling me and I had to give the last four digits of my credit card over the phone when I fact every bit of the information was there all […] along but just not passed on to the front desk. Read moreGenuine Hotels.com guest review
"Hilton Promenade Branson"
Nice hotel. However upon review of charges to credit card, the room charges and the amount held for room and incidentals both appeared on my card. I called my visa rep who then called staff at hotel who was simply rude and condescending. Not sure it's corrected. Even the visa rep commented on her attitude. I was very disappointed. Will not return!Genuine Expedia guest review
"Best Hotel in Branson"
My family and I always stay at this Hilton. It is close to the shopping, and is always clean.Genuine Hotels.com guest review
"Nice with one exception."
The rooms and facilities in general are nice. Our one complaint we had was the heavy odor of cigarette smoke in the room and on our floor. It was like being in a bar. I called the front desk and ask them if we had mistakenly been put in the smoking room. They indicated they have had several complaints on the smoke smell on some of the non-smoking floors. […] They said they were looking into it. They indicated most of the complaints were coming from hotel rooms near the elevators so they thought the smoke may be traveling through the elevator shaft from smoking floors. The problem continued throughout the night. I stayed at this hotel more than once and it has always been a pleasant stay. If we stay at this hotel again we will make sure our room is nowhere near the elevators. Read moreGenuine Expedia guest review
every thing was superb. except staff was never available, no one would answer the phone at the desk . you cou .ld never ask a question because no one was there.The hotel was great the service was bad. except staff was never availableGenuine Expedia guest review
"Just passing through"
This was not an intended stop for us. Due to weather we stopped for the night. Staff was extremely polite and helpful. We had to go out of hotel for food because kitchen was closed for the off season. However because of its location there were wonderful option just steps outside of the hotel. Neat location with the shopping and the fountains that perform […] to music. Rooms were clean and extremely comfortable for my family of 4. We also took advantage of their pool and hottub. Had we been staying longer, I was pleased to see they had a nicely equipped workout room with ellipticals, treadmills, free-weights, etc. My family has decided that we need to go back during a warmer time. Read moreGenuine Hotels.com guest review
We had a suite and it was very nice. It had the handicapped shower . My husband uses crutches slipped on the floors. He was okay, but if you never had that problem then it was not thought of. Everything else was nice.Genuine Hotels.com guest review
"very nice enjoed jacuzzie tub excellent"
location was great very close to the entertainment we were enjoying while staying there. Only one negative was that there was no snack or drink machine anywhere close to our room.Genuine Hotels.com guest review
"Great For Branson Landing"
Hotel is nicely located in Branson Landing. Great hotel to stay at if planning to shop/dine/play at the Branson landing.Genuine Hotels.com guest review
"Hilton promenade Branson"
Takes forever to get hot water to shower and sink. They charge $10 per day extra to park.Genuine Expedia guest review
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