Great location, great staff always willing to help. very nice breakfast buffet. Rooms very clean. Would definitely stay here again. Highly recommendeed.Genuine Expedia guest review
ExcellentGenuine Hotels.com guest review
"Excellent 4 star hotel"
Good stay. Nice room. Great value for money. Service can be a bit slow but they did try and we're very courteous. Would Reccommend.Genuine Hotels.com guest review
Response by Villa Rotana - Dubai Dear Guest, Thank you for taking time to write us a review following your stay at Villa Rotana. We are glad that you have a good stay and find our hotel great value for the money. I have noted your concern with regards to the “service is slow”, I have taken a good note of it and would appreciate if you can provide me details on what you have experienced in order for us to avoid the same problem occurring in the future. We deeply value our relationship with you and committed to providing you the highest level of service. If you have further concerns or comments regarding this matter kindly let me know. Thank you once again for providing us with your valuable feedback and we are looking forward to the opportunity of welcoming you back upon your next visit to Dubai. Sincerely yours, Kinan Al Ghraoui General Manager
Fantastic serviceGenuine Hotels.com guest review
"Nice hotel close to downtown Dubai"
Very attentive staff, good clean comfortable rooms upgraded free of charge. Will stay again great experience.Genuine Expedia guest review
Response by Villa Rotana - Dubai Dear Guest, Thank you for sharing your experience at our Hotel. We are delighted to know that you had a great stay with us. Your review will be shared to my entire colleagues. Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel in the near future. Rest assured that we would continually provide you with the best services and personalized care at all time. Warm regards, Kinan Al Ghraoui General Manager
"Nice hotel close to train station and Dubai mall"
We stayed three nights at the hotel. Very good breakfast and swimming pool. The staff was really kind.Genuine Expedia guest review
Response by Villa Rotana - Dubai Dear Valued Guest, Thank you for taking time to post your review following your recent stay at Villa Rotana. We are pleased to receive your very good comments to our breakfast and swimming pool. Your kind comment with regards to my colleague’s kindness is well noted and will be shared. I look forward to seeing you again here at Villa Rotana and assure you of our best attention and services at all times. Best Regards, Kinan Al Ghraoui General Manager
"Elegant, good service, and in good location too"
the location of the hotel was good, near to the Burj Khalipha and Dubai mall, and also 100m to metro station. The hotel building is in good shape, well maintained, clean and elegant. Good natural lighting, good aroma, good pool and fitness, clean and modern rooms with good amenities, good breakfast and good service. Can't really think of something negative. […] Maybe the price is a little high Read moreGenuine Hotels.com guest review
Response by Villa Rotana - Dubai Dear Guest, Thank you for the wonderful review. Your detailed feedback and positive reviews will serve an added motivation to the entire team to consistently maintain the highest level of service to you our valued guest. Once again thank you for your valuable comments and it is our pleasure to serve you Looking forward to have the pleasure to have you once again at Villa Rotana! Best regards, Kinan Al Ghraoui General Manager
"Boutique apartment hotel close to Dubal mall"
Relaxing stay where staff were very attentive and always willing to provide assistance. Staff quickly learnt your name and were always able to provide solutions including wanting to arrange an early breakfast with a early start the day we flew out. Hotel is immaculate and food quality is excellent and reasonably priced. Strongly recommendedGenuine Expedia guest review
Response by Villa Rotana - Dubai Dear Guest, We would like to thank you for taking time to share your experience at Villa Rotana. It is indeed our goal is to achieve the highest standard of service we could offer to our guests and it is always rewarding for me and to my entire colleagues to learn that we met your satisfactions. Your kind comments will be shared with my colleagues who I’m sure will be mostly pleased with your kind gesture. Once again thank you very much and we are looking forward to having the pleasure of welcoming you back at our Hotel in the near future and rest assured that we would continually provide you with the best services and personalized care at all time. Sincerely yours, Kinan Al Ghraoui General Manager
Our stay was good overall but we upgraded to an apartment to fit a child bed and none of the curtains were wide enough to close- it was as if they were there purely for show- we had to sleep wearing our eye masks ! Otherwise goodGenuine Hotels.com guest review
Response by Villa Rotana - Dubai Dear Ms Calland, Thank you for your comment. We are delighted to know that you a good stay with us. I have noted your feedback with regards to our room curtains and the same will be communicated to the concern department for immediate action. Again Thank You and we are truly looking forward to the opportunity of welcoming you back upon your next visit to Dubai. Kind regards, Kinan Al Ghraoui General Manager
"Excellent hotel for a great price"
The Villa Rotana was situated very close to the Burj Khalifa and also mall of Dubai and only 15 mins from the airport. For a decent price the hotel punched well above it's weight and the staff were extremely helpful. Definitely a good stay and would go back here in a heartbeat.Genuine Expedia guest review
"Excellent palce to go"
A brilliant hotel and has an added bonus of a kitchen of you get the studio. Comfy with a good service and perfect location if you want to go anywhere. Metro is a 3-4 minute walk! Breakfast was really nice, top hotel all in all!Genuine Hotels.com guest review
Response by Villa Rotana - Dubai Dear Valued Guest Thank you for choosing Villa Rotana for your recent stay in Dubai and for taking time to write your feedback in Expedia. We are delighted to receive your kind comments most especially with our rooms facilities, breakfast, location and your commendation to our colleagues in providing good service. Truly such comments are inspiring for all of us to continue in providing you our best services and facilities for your utmost satisfaction and expectation. Once again thank you very much and we look forward to having the pleasure of welcoming you back at Villa Rotana in the very near future. Yours sincerely, Kinan Al Ghraoui General Manager
Very friendly and helpful staff. In a big hotel you are just another person however the personal attention was there at the Villa Rotana. Excellent location and great view of the Burj Khalifa from the swimming pool on the terrace :) Breakfast spread was good. Only issue was that we requested inter-connecting rooms (kids were in a seperate room) and […] they said it would be based on availability on day of arrival! However given that our kids are both over 16 years old this was not a major issue. Read moreGenuine Expedia guest review
Response by Villa Rotana - Dubai Dear Guest, I would like to thank you for choosing Villa Rotana for your stay and taking time to share your feedbacks following your recent stay with us. We are pleased to know that you enjoyed your stay with us and were happy with our services and facilities I have noted as well your request for the Inter Connecting Rooms, we try as much as possible to accommodate your request based on availability of the Rooms. We do hope this will not deter you from staying with us on your next visit Dubai. It is our goal to maintain the highest standard of service and highly appreciate you valuable feedback. Thank you once again and we do look forward to have the pleasure of welcoming you to our hotel in the near future. Sincerely yours, Kinan Al Ghraoui General Manager
"Great hotel and excellent service"
Staff was helpful and services was great.Genuine Hotels.com guest review
Response by Villa Rotana - Dubai Thank you for posting your review It is delightful to learn that you enjoyed your stay with us. Your feedback has been shared with our team. We look forward to welcoming you back on your next visit.
The staff are very friendly and helpful. They made me feel very welcome. The location is very good and close to the Burj Khalifa. I even had my own kitchen ;)Genuine Expedia guest review
Response by Villa Rotana - Dubai Dear Guest, Thank you for the Review. Your kind comments are highly appreciated as it will serve an added motivation to each and every one of us. Again thank you and we are looking forward having you once again in the near future. Sincerely, Kinan Al Ghraoui General Manager
"excellent value for money"
Excellent value for money, easily accessible by Metro or taxi. Would definitely recommend to others.Genuine Expedia guest review
Response by Villa Rotana - Dubai Dear Guest, Thank you for you for posting your Review. We are very pleased to know that you have an enjoyable stay with us. Once again thank you and we look forward to welcoming back on your next visit. Sincerely, Kinan Al Ghraoui General Manager
"Very friendly staff with excellent service."
Hotel in the business area with a nearby metro station.Very friendly reception and other staff.Room was very clean and good size.Good breakfast.Swimming pool and fitness centre on the roof of the hotel.A nearby supermarket with almost everything you want.Internet is on the expensive side.The receptionist was helpful in printing our online boarding passes.Overall […] a very enjoyable stay in this hotel. Read moreGenuine Hotels.com guest review
Response by Villa Rotana - Dubai Thank you for your posting your review. We are happy to know that that you had an enjoyable stay with us and definitely receiving such comments like yours will inspire each and every one of us at Villa Rotana. Once again thank you very much and we are looking forward to having the pleasure of welcoming you back at our Hotel in the near future and rest assured that we would continually provide you with the best services and personalized care at all time.
"Comfortable, clean and convenient hotel"
Excellent hotel conveniently located for the Mall of the Emirates and Burj Khalifa. Arrived 10am tired after night flight expecting we would have to leave our bags at reception before having to occupy ourselves for a few hours until afternoon check-in. But the front desk immediately gave us keys to our room with no extra charge for early check-in - […] a much appreciated touch. The premium classic suite was very relaxing and spacious with wall-mounted TVs in both living room and bedrooms. The bed was extremely comfortable. Fantastic breakfast buffet choice - plenty of hot and cold delicacies to choose from - with the pancakes in most demand. Read moreGenuine Expedia guest review
I booked via hotels.com so i wasnt show what to expect, i can honestly say this hotel for the price was fantastic. It was very clean with modern deco. All rooms have small kitchen area which is very useful when you go with kids. The pool area is really nice clean with pleanty off space. There is also a steam room suna and a gym. This hotel is situated […] on shaikh zayed rd few min walk to the metro one stop away to the dubai mall. 10 mins to jumerah and 15 mins to city centre. Finally the service from the moment we arrived until we left was five star.. Read moreGenuine Hotels.com guest review
Great hotel in good location, with very friendly and helpful staffGenuine Hotels.com guest review
Cant fault hotel. Excellent helpful staff very clean great serviceGenuine Hotels.com guest review
Anywhere else in the world and I would have rated this hotel a 5 (superb) but this is Dubai where fabulous hotels are at every turn. It is a fairly small hotel with only 5 floors so it doesn't have the visual wow factor of say the Atlantis. However what it lacks in size it makes up for with comfort, good service, attentive staff, good quality( no alcohol) […] all day dining with superb breakfasts , nice relaxing rooftop pool and sun deck (though pool is smallish and with no special slides etc. for kids),and a great fully equipped gym and health suite. Also appeared to have good selection of meeting rooms for corporate events, seminars and meetings. Read moreGenuine Expedia guest review
"Clean room, bfast lousy"
the location is fine, room is big and clean, service is so-so and breakfast is lousyGenuine Hotels.com guest review
"Amazing stay in Dubai"
Extremely helpful staff, willing to help/direct/make calls as requested. Great location to get around dubai, easy to hail down a cab or to catch the metro. Room spacious clean and fantastic facilities. Breakfast plentiful with good variety. Expectations were exceeded, Would highly recommend and stay again myself when next visiting Dubai.Genuine Hotels.com guest review
"Idea for short break"
our only very slight concern was the noise level of the air conditioning system, but coming from England air conditioning is not something we are used to.Genuine Expedia guest review
"Great location , great staff , great hotel"
The hotel staff are amazing , nothing was to much trouble , very friendly and accommodating . Spa very good for gym , steam room and sauna and is open till 11pm which was handy . Rooftop pool and sunbed area is nice but didn't ever see anyone using it , great views at night over Dubai and views of burge Kaliffe all lit up in the nighttime a great photo […] opp ! I will deffo stay at this hotel again , 5 minutes in a cab to Dubai mall , taxis are very cheap . Read moreGenuine Expedia guest review
It was good but not the best .small hotel friendly environmentGenuine Hotels.com guest review
"Great boutique hotel in a good location"
My girlfriend and I stayed four nights at Villa Rotana early January 2013. Check in was a breeze even late at night. The boutique hotel is very clean and new. The room was big and clean and we had no complaints with the bed. The rooftop pool, although small was more than adequate for us and plenty of sun loungers to go around. The view from the rooftop […] is spectacular as well. Breakfast was ok, the spread could have been much bigger although it was good that they changed some of their dishes each day to show variety. One thing to note is that there is no free wifi at all in the hotel, I am not sure if this is the norm for hotels in general in Dubai but we found it odd that there is none even in the lobby. Overall, my girlfriend and I had a very pleasant stay, service was very good and the location was very central and they were able to accommodate my request for a room with a view of the Burj Khalifa. Read moreGenuine Hotels.com guest review
"Great place to stay"
We were in Dubai on a family vacation, with our 9 yr old son, and booked Villa Rotana going by reviews on Hotels.com and Tripadvisor. We were delighted during our 4N/5D stay at the hotel, from the moment we arrived. We were very early and had requested for an early check-in. We were put to ease by the staff, esp Abdul and were given a high floor, Burj […] Khalifa facing room (just like we requested)!! Throughout the stay, every small need was promptly attended to, with a warm smile. Whether it was housekeeping at odd hours or Cafe staff during breakfast, there was not one thing which we could point out where service was found wanting. Even while we were leaving, and left our luggage behind for the day, after check out, it was taken good care of and we were attended to in the evening with the same warmth and attention. I would recommend Villa Rotana to everyone, both for leisure trip or for business, due it being well located and well connected. Read moreGenuine Hotels.com guest review
"Easy walking distance of excellent Metro system."
Very satisfied after resolving initial check-in procedure whereat I was told my deal did not include breakfast. On presenting a copy of my internet booking with Hotel.com and a wait until the following morning for the receptionist to query with his superiors, it was agreed that breakfast was included, and it was a, more than adequate, good breakfast. […] I had an issue in my room with a noisy extractor fan in the kitchen area which was attended to satisfactorily. Also, later in my week's stay, a noisy diesel generator to power an illuminated advertising hoarding was sited in the vacant plot next door to the hotel which disturbed my sleep. On advising the hotel reception, they moved me to an internal room away from this annoyance, so I cannot fault the hotel's attendance given to satisfy their guests' comfort. Read moreGenuine Hotels.com guest review
Overall the stay was very comfirtable and absolutely no problem. Personally like the hotel and will eb staying again.Genuine Hotels.com guest review
"very very good"
nice and perfectGenuine Hotels.com guest review
"Close ro rail line and short taxi ride to city"
Only had 2 days but saw as much as we could. Weather was hot (around 35C) and not that easy to walk around in for a european. Really enjoyed our short stay.Genuine Hotels.com guest review
"A very welcoming hotel"
We booked a suite for 2 adults and 2 children. What makes this hotel stand out is the service. The warmth and helpfulness of the staff is readily apparent from the receptionists, cleaners, gymnasium staff, waiters, porters and even the chef. It made staying there pleasant and relaxing. Our booking agent had made a mistake with the inclusive breakfast […] and beds required for my children. The hotel quickly sorted this out. The hotel itself is clean, modern and very well presented. Our suite was very large and more than enough for 2 adults and 2 children, though if you request extra beds for the children, it will make the lounge smaller! The suite had a washing machine and tumble dryer which was very useful with the children's swimming gear. My children loved the room, and the swimming pool despite its small size. The location is convenient with a supermarket and chemist close by, subway 5 minutes walk away. Jumeirah Beach, Burj Khalifah and Dubai mall are only a few minutes away by taxi. Read moreGenuine Expedia guest review
"Central location, great for family stay.."
Excellent hotel with great service, convenient location close to metro and taxi available 24/7 on short notice. Stayed in the premium suite with Burj Khalifa view. Great for families with children.Genuine Hotels.com guest review
"Dubai the Highlight"
Everyone and everything was great. Nothing too much trouble.Room was quiet, comfortable, and cool. Taxis plentiful, and cheap when traffic not problematic. A fantastic stay and would highly recommend. Remember that English is everyone's second language, so be kind if things are not quite what you expected. Only issue was leaky tap in the bathroom, and […] this has been reported to management through hotel comments system. The service and amenities at Villa Rotana assisted in making Dubai the best leg of our journey. I cannot wait to return. Thank you. Read moreGenuine Expedia guest review
"Nothing was too much trouble"
An excellent hotel, where although it was only 4 star, provided very friendly, helpful service, good food, great air-conditioning, and a rapid response to all our needs. We could not have asked for more for the price.Genuine Expedia guest review
"Great for business travellers"
Very comfortable hotel with well trained and attentive staffGenuine Expedia guest review
"Good location for moving about in the HEAT"
Enjoyable stay - although requested early booking -still waited after a long overnight trip.Friendly staff and good accomodation.Genuine Hotels.com guest review
The hotel was delightful as was all the staff - they couldn't do enough to please. The metro was a short walk away, convenient and easy to use. However, we had only lukewarm water in our room. We reported it, but it did not improve and I didn't bother showering on our last day. Were qwe doing something wrong?Genuine Hotels.com guest review
"Located in a very central place."
For the price I paid, I cannot dream of a better deal. Rooms were ample, buffet breakfast was fabulous and the staff was extremely efficient and courteous. For the budget traveller, there is no better place in Dubai. I am recommending it to all my friends and acquaintances, intending to visit Dubai on private trips.Genuine Hotels.com guest review
We had great time slept very well would come back anytime and recommend it to all our friendsGenuine Expedia guest review
Nice hotelsGenuine Hotels.com guest review
"Would stay here again."
Very close to Dubai Mall Burg Kallifa. Lovely breakie in a high ceiling well lit area. Places of interest fort museum, jumeirah mosque and of course view from burg kallifa. Staff extremely helpful very clean and well maintained.Genuine Expedia guest review
"Great place to stay"
Villa rotana is a great hotel and the staff here are very friendly and always willing to help. The breakfast was very good and consisted of hot and cold food which was well presented. the metro is a short walk away and very easy to use. The Dubai mall is a short metro trip to where you can shop,shop and shop, also watch the burj khalIfa fountain show […] at night. Read moreGenuine Hotels.com guest review
"Every things fantastic...."
I would like to say thanks for all, very nice smile help full staff clean and comfortable stay a mazing and fantastic quite place. I Would recommend this hotel to every one.Genuine Expedia guest review
"Villa Rotana Dubai"
Overall a nice hotel - clean, modern, good bathroom and comfy bed. Nice breakfast with good selection. Nice pool area, friendly and courteous staff. Only downside is room service food is not the best quality so would recommend you use nearby supermarket and make use of kitchen facilities within your room to make your own dishes. Would stay here aga […] in. Read moreGenuine Hotels.com guest review
"Easy for the Burj Khalifa."
This hotel suited us (my wife and I) for the purposes of our viist to Dubai. The staff were extremely helpful and attentive, allowing us to leave our luggage in the morning, so that we could explore the immediate surroundings without having a case in tow. Ideal for Dubai Mall, Fountains, and Burj Khallifa, with two metro stations very close by. An enjoyable […] stay. Read moreGenuine Expedia guest review
"Luxury and close to most touristic sites"
Excellent service, Excellent hotel facilities convinient locationGenuine Hotels.com guest review
Excellent friendly and efficient staff , especially front deskGenuine Expedia guest review
"Villa Rotana, would definitely recommend!"
Very friendly and helpful staff, a great location, the only negative I would say is that the rollaway bed we had was not comfortable as mattress was very hard. Overall a very pleasant stay!Genuine Hotels.com guest review
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