All hotels in Puerto de la Cruz, Spain
1 room, 2 adults
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Calle Acevino, 21Puerto de la CruzTenerife38400Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.1 / 5Good

Score breakdown (from 94 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Breakfast
    Tasty breakfast
  • Cleanliness
    Quite clean
  • Room
    Room is not nice
  • Vibe
    Poor vibe
2.0 / 5Fair
"Nada recomendable"
Aire acondicionado en comedor averiado todo el verano sin intención de reparación, te dicen el primer día que es una avería puntual que se reparará en breve, ( para que te calles y sigas tirando, los extranjeros no protestan ); cobran absolutamente por todo, ( Tv,caja,bebidas en comidas 2 Euros por cabeza aunque bebas agua del grifo, ya les vale, báscula maletas, etc, etc, etc. ), comida extremadamente sencilla repetitiva y muy muy poco variada, ( no soy un tiquis miquis ni un sibarita, y puedo asegurar que he recorrido muchísimos hoteles pero lo de la comida en este es para pensárselo dos veces ), pero lo hacen para los guiris, que lo único que les importa es que caliente el sol, y no protestan por nada ); el personal es absolutamente extraordinario ( se merecen un mejor hotel para trabajar ), es lo único que se salva de este establecimiento; si no hubiera sido así, habría sido para pensárselo y cambiar de alojamiento. Si no tienes la pulserita, en el bar de la piscina estacazo al canto por cualquier bebida. Hay que tener mucho cuidado con las fotos que vemos en Internet, sobre todo de aquellas que se toman con objetivos grandes angulares y magnifican cierta dependencias, como puede ser la piscina de este hotel, pequeña por cierto.
Genuine Expedia guest review
Other trip Aug 17, 2014
Jhonny Soo
ES
4.0 / 5Excellent
"Complexe hôtelier des plus sympatiques"
Restés une semaine, nous étions 3. Logés comme des rois dans une chambre 4 personnes avec double place et double balcon, nous avons adoré la gentillesse de l'équipe d'animation, la rapidité des équipes du repas, la sympathie des bars. Surtout, nous avons adoré être dans un complexe et donc avoir choix de l'hôtel où aller. 3 piscines pour 3 hôtels. 2 bars, 2 équipes et programmes d'animation.
Genuine Expedia guest review
Other trip Aug 10, 2014
A Traveler
FR
4.0 / 5Excellent
"Hotel agradable."
Hotel calidad-precio muy recomendable.Por el precio todas las necesidades estan cubiertas,nosotros fuimos con todo incluido.
Genuine Expedia guest review
Other trip Jul 26, 2014
Nk
ES
5.0 / 5Outstanding
"Exelente estancia el el hotel"
El atendimiento muy bueno, tanto personal y comidas. Lo he pasado muy bien.
Genuine Expedia guest review
Other trip Jul 6, 2014
jose manuel
ES
1.0 / 5Poor
"Sehr nettes Personal. Gutes Essen. Schöner pool."
Schöner und entspannter Aufenthalt. Tolle poolbar. Gute Anbindung mit gratis Bus in die Stadt.
Genuine Expedia guest review
Other trip Jun 14, 2014
A Traveler
DE
3.0 / 5Good
"Hotel calidad-precio"
No ha sido una de las mejores estancias pero por el precio tampoco se pueden pedir grandes lujos. Poca variedad de comida, el personal del hotel no es demasiado simpatico, el hotel no te da facilidades en los servicios. La limpieza de la habitacion solo hacen lo basico.
Genuine Expedia guest review
Other trip Jun 8, 2014
ana
ES
3.0 / 5Good
"Hotel viejo pero agradable"
Pasamos una semana en el hotel y el trato y limpieza del mismo fuero impecables. Las instalaciones bastante viejas y los shows por la noche dejaban bastante que desear. El horario de la cena un poco temprano para nuestro gusto (de 19:00 a las 21:45). Zona muy tranquila.
Genuine Expedia guest review
Other trip May 3, 2014
Alba&Carlos
ES
5.0 / 5Outstanding
"Flott beliggenhet og god mat."
Flott hav utsikt fra balkongen, og romslig rom ,bad og balkong for to personer. Eneste som trekker ned dette hotellet er slitte tepper på rom og i gangene. Alt annet er veldig bra, også renhold. Samt super service fra alt personalet. Vi hadde inkludert både frokost og middag i hele oppholdet på en uke, og var veldig fornøyd med maten. Vi slet med nedslitte og dårlige senger på rommet første natta, men det var flott service og de byttet ut senger og vi fikk nok av ekstra dyner og puter som vi trengte for å få det bra nok. Fint og romslig bassengområde med solsenger på hotellet. Hotellet ligger nærme sjøen, men det er bratt ned, så en må gå et stykke rundt i trapper for å komme til sentrum nede i byen, men det er flott gåtur på ca. 20 minutter. Det er også veldig mye resturanter, barer og butikker rett rundt hotellet i kort avstand. Også kort avstand til ekspressbuss stopp om en vil ta en tur sørover på øya på dagstur når en er der. Litt dårlig underholdning på hotellet om kveldene, men noen kvelder var det også bra.
Genuine Hotels.com guest review
7 night trip with friends Apr 8, 2014
Venninner 40+
NO
4.0 / 5Excellent
"Nice hotel"
Good service. When we reached the hotel at late evening, they showed us to go for opp. Hotel of same group. But we requested sea view based in booking, the moved us to big room with sea and hill view with balcony. Nice location and friendly service. 5 Minute wal to bus stop. Breakfast is good. Hotel is having programs in the eve. Good to stay.
Genuine Hotels.com guest review
3 night family trip Mar 8, 2014
Sathiyan
NO
2.0 / 5Fair
"Ett Hotell som inte håller det som var lovat"
Trevlig Personal Väldig uppmärksam i Matsalen .Bra Poolområde .Men ska detta Hotell vara 4 stjärnig ? Det var väldig sliten och ingen servis till Rummen ingen Vattenkokere eller Driksvatten på rummet ingen Inomhuspool eller Bastu som lovat i Reklamen (stängt sen 4 År tillbaka )
Genuine Expedia guest review
Other trip Mar 25, 2014
Rosy
SE
4.0 / 5Excellent
"bon séjour"
rapport qualité prix bon ,chambre confortable ,nourriture bonne et variée ,bien situé zone calme proche centre 10 minute à pied (escaliers ) mais navette gratuite ! ménage fait chaque jour , seul critique moquette vieillotte laisse une petite odeur qui disparait avec une bonne aération ,ou peut ètre après quelques jours l'habitude ? , c'était le deuxième séjour dans cet hotel donc pas de surprise !
Genuine Expedia guest review
Other trip Mar 17, 2014
A Traveler
FR
4.0 / 5Excellent
"Animación estupenda"
Respondió a nuestras expectativas. Tranquilidad, buen trato por parte de todo el personal, buffet adecuado y camareros muy atentos. Fuimos con nuestra hija de seis años y los espectáculos de animación nocturna nos agradaron bastante a los tres. Repetiremos seguro.
Genuine Hotels.com guest review
2 night family trip Mar 7, 2014
Santiago
ES
2.0 / 5Fair
"Basicamente regular"
El trato fue agradable pero por comer algo en mal estado, mi mujer, estuvo ingresada por urgencias, por problemas gastrointestinales...
Genuine Hotels.com guest review
2 night trip Mar 7, 2014
Ricardo Pérez
ES
3.0 / 5Good
"Muy mal servicio al cliente"
La estancia estuvo bien en general, pero el servicio, sobre todo en el front desk es TERRIBLE. Francisco, uno de los que atienden, nos grito a mi y a mi pareja porque no le entendiamos lo que estaba diciendo y no solo no se disculpo, sino que despues solo se reia cuando le hicimos el reclamo. Por otro lado, estoy seguro que el segmento al que apunta este hotel es para personas mayores de 60 anhos, asi que hay que acomodarse a que la gente se queje del ruido.
Genuine Hotels.com guest review
1 night trip Mar 8, 2014
A Traveler
ES
4.0 / 5Excellent
"atencion perfecta"
Muy bien
Genuine Hotels.com guest review
1 night romance trip Mar 7, 2014
Jose antonio
ES
2.0 / 5Fair
"Inte 4-stjärnig standard"
Helt ok hotell men lever inte upp till 4-stjärnig standard. Hotellet verkar ha sett sina bästa dagar och det verkar som vissa saker såsom helteckningsmattor låts förfalla. I receptionen får man inte särskilt varmt välkomnande utan vi får känslan att man bara ska processas så pengarna kan rulla in.
Genuine Hotels.com guest review
4 night trip Mar 2, 2014
Jesper
SE
3.0 / 5Good
"détente et découverte"
pas top pour un 4 étoiles, je pense qu'il doit vraiment renouveler tout de l'accueil à la restauration aux chambres, en plus le coup de payer 2€ par personnes les boissons écœurantes au diner est scandaleux !!!
Genuine Hotels.com guest review
3 night family trip Feb 19, 2014
A Traveler
FR
1.0 / 5Poor
"Elendigt"
Har muligvis været 4 stjernet for 20 år siden vil nu bedømme det til 2 airkondition virker ikke ,ingen ventilation , all incl. består af en drinks automat og engangsbægre det samme et fadølsanlæg barer mm ser ud som om det ikke har været gjort rent i flere dage når man tager fat i drinks kortet virker det som om det er besat med dobbeltklæbende tape ( Fedtet ) aften buffet så ok ud men når de to første tallerkener man får fat i er beskidte tager det lidt af appetitten ( har rejst en del i Egypten ,Tyrkiet mm. og har aldrig haft problemer med maven det fik jeg så her kan selvfølgelig ikke sige med sikkerhed at det er hotellets fejl)men efter en nat med flere besøg på toilettet var det ligesom for meget at komme ned til morgenmad og så opdage at de første 5 kopper man tager er beskidte samtidigt virkede personalet fuldstændig ligeglade med gæsterne besluttede vi at flytte efter en overnatning de skal dog ha den ros at de har betalt re resterende dage tilbage
Genuine Hotels.com guest review
3 night family trip Feb 17, 2014
Thomas
DK
5.0 / 5Outstanding
"Good breakfast"
Very good breakfast. Fantastic view. Very good swimmingpool
Genuine Expedia guest review
Other trip Feb 10, 2014
A Traveler
NO
3.0 / 5Good
"Fint hotell i lugnt område, lite äldre gäster,"
Hotellet har ett stort antal rum som ligger i och till och lite under gatuplan, där ingen vill bo, hela tiden försöker gäster att få byta dessa rum, personalen uppträder aggresivt och otrevligt, när man vänligt försöker få byta. högre liggande rum är riktigt bra, frukosten är mycket bra och varierar lite från dag till dag. städningen är utomordentlig, och städpersonalen är trevlig. att Expedia har ett formulär där man kan sätta in speciella önskemål. men det har dom på hotellet aldrig hört talas om,
Genuine Expedia guest review
Other trip Feb 9, 2014
Tommy
SE
4.0 / 5Excellent
"hotel confortevole"
ho soggiornato a dicembre 2013 in questa struttura e mi sono trovato molto bene sia per la camera spaziosa e pulita sia per il personale sempre molto gentile e disponibile. Il ristorante aveva molta varietà di piatti, credo che ritornerò.
Genuine Expedia guest review
Other trip Jan 10, 2014
roberto
IT
3.0 / 5Good
"Un quattro stelle con qualche stella in meno!"
Abbiamo preso il pacchetto mezza pensione di un hotel quattro stelle. Primo impatto all'arrivo in hotel: hotel pulito ma vecchio e fatiscente con la moquette lisa, consunta e in alcuni posti inesistente. Camera con odore di chiuso e stantio, copriletti e tende vecchi e anche l'arredo non era dei migliori. In compenso il bagno in marmo era davvero carino. Ma le sorprese non finiscono qua! Nel sito si parlava di Spa e piscina coperta. Spa piccolissima in un altro hotel di fronte senza idromassaggio (pubblicizzato nel volantino) con fila. Piscina coperta: una pozzanghera (senza esagerare!!!) quattro metri per quattro strapiena di gente! Cena a buffet molto abbondante, questo va detto, ma la qualità non era delle migliori! Ci aspettavamo di mangiare qualcosa di spagnolo o di avere più scelta. Ci son stati addebitati due euro a testa per aver preso un bicchiere d'acqua che nessuno ci aveva mai spiegato non fosse compreso nel trattamento mezza pensione! Per non parlare del frigobar VUOTO!!!! E dei prezzi assurdi di acqua e bibite al bar. Note positive... La pulizia delle camere e il cambio giornaliero degli asciugamani! Su questo son stati perfetti! E la frutta che era locale e davvero buona! Comunque non mi sento assolutamente di consigliare questo albergo a nessuno!
Genuine Expedia guest review
Other trip Jan 5, 2014
Gavinedda
IT
2.0 / 5Fair
"Slitet hotell nära havet"
Jag bokade 3st rum med sjöutsikt trodde jag men det visade sig vara trånga rum där det knappt gick att passera mellan sängarna och tv/kylskåp. Inomhuspollen och terassbaren hittade vi aldrig.Det var kallt i poolen och i havet som var ca 4 km bort så vi badade aldrig. Ett tips är att åka med en bussrundtur eller hyra bil då det finns mycket att se.Det var underhållning varje kväll och artisterna ville gärna att publiken medverkade.Drinkarna i poolbaren fick vi blanda själva och drinkarna i kvällsbaren gick inte att dricka så vill höll oss till kaffe och öl. Bra buffèr till frukost,lunch och middag men vi tröttnade de 2 sista dagarna på ganska lika mat vid de olika tillfällena.Prisvärt hotell men bra att åka när det är varmare för att kunna bada i poolerna.
Genuine Expedia guest review
Other trip Dec 26, 2013
Kerstin
SE
3.0 / 5Good
"Ragionevole ma non 4 stelle!"
Camera senza vista, qualità stanza normale ma colazione e cena abbondanti e di buona qualità. Personale del ristorante gentilissimo e di grande esperienza! Reception poco disponibili ed antipatici. Torneremmo solo per il cibo!
Genuine Hotels.com guest review
2 night trip Dec 12, 2013
Angelo
IT
3.0 / 5Good
"Normalito"
No es un super hotel, las fotos que aparecen en internet para coger el hotel deben ser de cuando se hizo el hotel, pues esta mucho mas deteriorado todo, pasillos, habitacion, puerta del baño con humedades.... Me ha gustado la terracita de la habitacion con vistas al mar y poco mas... No tienes toda la tele en abierto, la bebida del todo incluido no es buena... la comida es horrorosa, menos el desayuno buffet que esta muy bien... Seguro que se me olvidan tanto cosas buenas como malas... de todas formas no esta mal para pasar unos dias por puerto de la cruz, tampoco creo que haya muchos mucho mejor en esa zona....
Genuine Expedia guest review
Other trip Oct 30, 2013
A Traveler
ES
3.0 / 5Good
"Hotel auf dem Berg"
Wir waren eine Woche auf Teneriffa und hatten uns ein Auto gemietet, und dadurch haben wir sehr viel von der Insel gesehen, es hat sich gelohnt.
Genuine Expedia guest review
Other trip Oct 28, 2013
G&N
DE
2.0 / 5Fair
"Slet ikke 4 stjerner værd"
Vi blev desværre meget skuffet over hotellet - som muligvis fortjent 4 stjerner da det blev byggede - men bestemt ikke nu. Vi fik ingen information da vi ankom og måtte spørge efter ALT. Meget nedslidt og rigtig dårlig mad.
Genuine Hotels.com guest review
7 night trip Oct 12, 2013
A Traveler
DK
2.0 / 5Fair
"el hotel está bien situado, cerca dl lago martianz"
el personal de recepción no es nada amable, no da los buenos dias ni se preocupa por como ha ido la estancia, y no me dieron la habitación que quería porque decía que estaba completo cuando se notaba claramente que estaba vacío. Al contrario el personal del restaurante, tanto encargado como camareros que es excelente. El buffet es correcto, buena calidad de los productos y frescura.La bebida es el inconveniente que es de máquina, y no te puedes comprar agua embotellada si lo prefieres. La piscina está muy bien, la habitación es cómoda pero la limpieza diaria es muy deficiente, no pasan polvo ni te limpian el baño, ya que una mancha de maquillaje que hize en el marmol del baño el primer día al sexto día seguia estando.La animación penosa, dirigida a los guiris, con poca gracia para el baile, aunque la chica principal del grupo animaba al público lo mejor posible.
Genuine Expedia guest review
Other trip Oct 20, 2013
A Traveler
ES
3.0 / 5Good
"hotel bueno salvo la moqueta que esta muy mal"
buena variedad de comidas, buena situacion del hotel, buena piscina limpia y cuidada lo unico malo tv de pago y moqueta muy sucia y vieja, las habitaciones amplias y el personal muy agradable y profesionales, las limpiadoras se lo curran.
Genuine Expedia guest review
Other trip Oct 16, 2013
roberto
ES
4.0 / 5Excellent
"Lits confortables"
Hôtel agréablement situé au calme de Puerto de la cruz. Batiment ancien, jacuzzi fermé, billards hors service...repas bons et variés pour du tout inclus.
Genuine Hotels.com guest review
7 night romance trip Oct 6, 2013
A Traveler
FR
5.0 / 5Outstanding
"bella camera, pulito, confortevole, personale gent"
vista sul Teide, vicino al mare, buon buffet, bellissima camera e bagno, grande balcone, personale gentile
Genuine Expedia guest review
Other trip Oct 14, 2013
Michela
IT
4.0 / 5Excellent
"Hotel con sus años, pero muy agradable"
Por lo que pagamos pensábamos encontrar algo peor, pero fue una sorpresa muy agradable. Relación calidad precio de 10. El t.i. no es bueno, pero si no eres de cocteles ni cubatas no lo tienes mal
Genuine Expedia guest review
Other trip Oct 11, 2013
Ana
ES
4.0 / 5Excellent
"Aceptable"
Las actividades organizadas por el hotel están bastante bien. Además, el personal muy agradable y correcto. La relación calidad/precio me parece muy buena. Como defectos: - Hay que subir bastante para llegar del paseo y de la playa hasta el hotel. - La comida me pareció bastante mala (aunque si que hay mucha variedad). - En la tv sólo dejan ver la1 y la2, para ver otras cadenas hay que pagar.
Genuine Expedia guest review
Other trip Oct 9, 2013
Diego
ES
4.0 / 5Excellent
"TODO CORRECTO"
EL HOTEL ESTA UN POCO VIEJO, PERO SALVANDO ESTO, NUESTRA ESTANCIA FUE AGRADABLE. LA COMIDA ERA BUENA Y VARIADA.
Genuine Expedia guest review
Other trip Oct 9, 2013
A Traveler
ES
4.0 / 5Excellent
"grazioso hotel vicino alle principali attrazioni"
nel complesso l hotel si dimostra gradevole,buona pulizia delle camere,buffet ricco e abbondante ma non troppo soddisfacente per il palato italiano. ottima vista dalle camere,ottima posizione per chi vuole girare piuttosto comodamente l isola.
Genuine Expedia guest review
Other trip Oct 2, 2013
bra&si
IT
4.0 / 5Excellent
"no esta mal en calidad precio...."
no esta mal pero los colchones para mi eran incomodos, se ve que eran antiguos y todas las mañanas me levantaba con un dolor de espalda!!!!!...La habitación muy amplia y las vistas bien.... en el baño solo ponian champu... pediamos gel y nos volvian a poner champu (se ve que no tienen otra cosa), el todo incluido está bastante bien y variado y el personal del comedor muy atento.En definitiva, para lo barato que nos ha costado no lo veo mal.....lo recomiendo si es que alquilais un coche para desplazaros por la isla ....sino buscaros algo mas al sur...
Genuine Expedia guest review
Other trip Oct 1, 2013
A Traveler
ES
4.0 / 5Excellent
"ouder 4* hotel met relaxte sfeer en lekker eten"
De ligging is heel aangenaam in het mooie gezellige La Paz maar als je komt voor een strandverblijf ben je beter beneden in het centrum aangezien La Paz bergop ligt en toch wel 20 min van t strand. Het hotel is 1 van 3 hotels die naast en over elkaar liggen,allen oudere 4* hotels wat je ook ziet maar de kamers zijn in alle 3 modern en voorzien van alle comfort wel spijtig dat je maar 4 kanalen gratis krijgt op tv en de rest moet bijbetalen. Het buffet is s'morgens en s'avonds heel verzorgd en zowel kwantiteit als kwaliteit mogen er voor deze prijsklasse zeker wezen. Een aanrader als je niet te moeilijk bent....
Genuine Expedia guest review
Other trip Aug 23, 2013
liliane
NL
3.0 / 5Good
"Hôtel un peu décevant"
Nous étions en all inclusive dans cet hôtel. La chambre était correcte (un peu trop simple mais suffisant pour ce que c'est faire), la piscine de l'hôtel était très bien mais les chaises longues pas assez nombreuses par rapport à la population de l'hôtel et les repas étaient satisfaisants. Concernant les alentours de l'hotels, il est bien situé (commerçants et restaurants au abords). Cependant, il n'est effectivement pas très loin du Loro Parque mais trop loin pour y aller à pied. Néanmoins, il est situé à côté du jardin botanique (1/4h à pied je pense). Nous avions louer une voiture donc personnellement il était bien situé mais pas d'inquiétude il y a plein de taxi (il parait pas très cher) et des bus pour sortir de la ville.
Genuine Expedia guest review
Other trip Aug 20, 2013
Bty
FR
2.0 / 5Fair
"Hôtel laissant à désirer..."
Cet hôtel ne mérite pas 4 étoiles. Manque sérieux de propreté en général. On est plus dans une résidence de vacance que dans un hôtel.
Genuine Expedia guest review
Other trip Jul 19, 2013
JB
FR
2.0 / 5Fair
"Hotel Blue Sea inter"sticky""
Whole Hotel could be fine if they will make total renovation to it. We have to use shoes when we walked in hotel room, so sticky that floor was. All over was womspots what they could´nt get washed out from fitted carpet. Pool was full of rude British, who take all out of "All inclusive" drinks. All inclusive food was rubbish. It taste all the same. Four stars is a joke.
Genuine Hotels.com guest review
3 night trip Jul 10, 2013
Markus
FI
3.0 / 5Good
Genuine Hotels.com guest review
14 night romance trip Nov 25, 2014
Mirja
FI
3.0 / 5Good
Genuine Venere guest review
Other trip Sep 7, 2014
A Traveler
US
2.0 / 5Fair
Genuine Hotels.com guest review
7 night family trip Feb 23, 2014
christer
SE
3.0 / 5Good
Genuine Hotels.com guest review
1 night trip Oct 24, 2013
A Traveler
FR

TripAdvisor reviews for Interpalace by Blue Sea

Overall rating:Based on 860 traveler reviews

Most recent traveler reviews:

Overall Rating
"Cold blue"
04/25/16 rosalene t Glasgow, United Kingdom
Was very cold in the interpalace hotel,food not very nice. I left a silk top and a gold ring with a amethyst and diamonds in the room but e-mailed them and was told they were not there it definitely was, Reception staff were not helpful
Overall Rating
"Enjoyable stay."
03/21/16 Rachel H
Went to the Blue Sea inter palace for 4 nights and 5 days. The first day when we arrived the check in was fast and easy, we had to wait five minutes for a key for our room however in the reception (where the wifi is) has many comfortable sofas. The rooms are outdated and could do with a lick of paint, the bathroom door showed signs of a flood however the rooms are very clean, comfortable and the bathrooms are spacious. Two big wardrobes and very big twin beds. The hotel is in a great place next to a small shop and some bars/restaurants however it's a good 20 minute walk from the main attractions in Puerto de la cruz. Would not advise elderly people to stay here if they didn't want to pay for taxis (they are quite cheap). The pool is quite big, with clean surroundings and there were many sun beds although some were broken. We stayed bed and breakfast, breakfast was lovely however no pancakes and hardly any sweet stuff was a let down. The staff at front reception are lovely and funny. Cleaners also say hello in the mornings however they do not know much English. Also there were no reps or people that spoke brilliant English which could be worrying for some people. Altogether a really enjoyable stay and I would defiantly stay again.
Overall Rating
"WASTE OF OUR PRECIOUS TIME AND MONEY"
03/15/16 janetvcooper Kent, United Kingdom
Unforgettable for all the wrong reasons. We are 3 retired ladies, who go away each year together, and expect a certain standard, not the Ritz, but cleanliness, helpfulness and a place to rest and relax with a few drinks and entertainment. Well this did not happen at this grotty, dirty hotel. Very disappointed, money and precious time waisted. No place to have a drink, either alcoholic other just a coffee unless you go to another hotel! Why should we have to ? . No coffee or tea facilities in room. Cold in room at night. Reception had a definite attitude if you dared to complain. DO NOT GO THERE!
Overall Rating
"grand stay"
03/15/16 juliep12310 Liverpool, United Kingdom
Myself and my friend went on a girly holiday for a week in late february. This hotel is located about 15/20 minutes from town and just around the corner there are couple of restaurants. We went all inclusive - the food is nice, loved the breakfast! There were different types of fish everyday which was also nice. The cocktails are not so nice, taste like alcopops but there are spirits and they're fine. We got a bedroom on 3 floor, our neighbours were ridiculously noisy fighting all the time but ear plugs helped. We went in Feb so the weather wasnt the greatest, we took the bus down to the south almost everyday for some sunshine. There are reps in the hotel that help organise that, one was called Raquel (Rachel) she was so lovely and kind, always had a smile on her face. Five stars for her :). You also had access to the hotel across the way which was good, they have a nice pool. The only thing i would say is that the place could do with some refurbishing.. for example the carpet on the corridor. There is wifi in the lobby We would stay here again!
Overall Rating
"A costly trip!"
03/14/16 Yasmin H Leatherhead, United Kingdom
I travelled with my son for a mother's day gift and we were really excited about the trip. Having read some reviews I thought to ignore them but this is definitely not a 4 star hotel and has real problems! - there was no room in the hotel we were sent across the road to a sister hotel, then we had to check out of the sister hotel the next morning before 11am. Our luggage was left in the lobby and we did not get a room until 2.30pm. - this is not a 4 star hotel, as there is no kettle/ coffee or tea making facilities nor even water. There were holes in the carpet, heating did not work etc - my son's mobile phone and credit card was stolen out of his room by who could only be somebody with keys to his room. Cash was taken from my room too. This also happened to other guests staying at the same time as us. The hotel accepted no responsibility and denied it totally - which was disgusting - the restaurant staff were nice and helpful but the receptionists were very rude and arrogant. Overall Tenerife was lovely, bit cold of this time of year which was to be expected but I would never stay in one of their hotels again and was left very upset.
Overall Rating
"TERRIBLE HOTEL"
03/10/16 Bagher London, United Kingdom
Inter Palace By Blue Sea has been rated 4*, but I believe it is a very very bad 3* hotel for the following reasons: 1_ cleaning was awful. Every day I had to ask for fresh towel, otherwise the cleaner did not bother to change them. 2 - the first two days no cleaning done until I reported several time to reception and asked for cleaning, and cleaner was only doing the beds, no proper cleaning was done for the week. 3- the facility like shampoo or soap. toilet roll was so poor, very bad qualities and very stingy in these things. 4- I was there in Feb. and the weather was cold at nights, but the air condition was so terrible that both me and my husband got cold and had to go to a doctor. 5 - Most of the receptionist were not able to speak English and they were not helpful. 6 Tv was old (not flat screen) and the quality of the picture was awful. The list goes on. The only acceptable (not very good) thing was food and the manner of staff in the restaurant.
Overall Rating
"Tired old hotel, debatable 4*"
03/05/16 Shuntfield
I have stayed in hotels all over the world and really this one kind of ranks near the bottom. My girlfriend and I arrived in out room, and immediately she noticed there wasn't any kettle or tea and coffee making facilities. The room looks nothing like the pictures on our tour operator website, it's tired old and really needs an update in the accommodation dept. The receptionists that I have met have been bordering on the ignorant, most hotels you go to they cannot help enough but at this hotel asking a question is really messing up their day. Lots of the other staff are eager to help though which is a plus point. It's never a 4 star hotel, perhaps 2 at a push. The entire set up appears geared to a cheap and cheerful accommodation with the added bonus of all inclusive which we didn't buy. All in all a nice area but quite a disappointment.
Overall Rating
"You get what you pay for!"
02/28/16 robwildey123 Birmingham, United Kingdom
Recently stayed here during a week's visit to Puerto de la cruz. The room was very basic but decent. The balcony (ground floor room) offered nice views of the garden area and the front of the hotel. The bathroom was nice and the shower was brilliant which is rare for a basic foreign hotel. The reception area offered free WiFi (albeit very slow). The pool area was spacious with plenty of sun beds and a bar. The swimming pool was freezing cold though and rarely had anyone in it. The evening bar area was 2 floors down and decent enough. The beer was 2 euros a pint (we wasn't all inclusive) and went down nicely. The entertainment was ok but nothing to get excited about. Every night was bingo night and the animator never had access to a microphone so was pretty hard to hear the numbers. Having said that, the staff and animators were friendly. The restaurant area was big and bright. The breakfast food was nice with a good selection available. The hotel was in the midst of plenty of restaurants, bars and shops and a 15 min walk from Puerto town centre. I've been to better hotels. But definitely stayed in a lot worse.
Overall Rating
"Good value for money "
02/28/16 steveparky Manchester, United Kingdom
The way I review is start with 5 and knock off or add as I go along, so good value for money we came all inclusive found somthing nice to eat everyday as I've done loads of all inclusive I know what to expect, Spanish food in spain, if you want English stay in England! But they had HP brown sauce so I was impressed, breakfast full English and continental all local beer and spirits all good so far. However 1 big point off for the grumpy waiter around the pool with the big mustache, it's not like he had to do much it was help yourself to everything, pour your own beer, wine and spirits. He never smiled and no music so no atmosphere was the way he liked it. A point off for the check in we where the only ones checking in and a few minutes explaining where how and when things were on rather than a printed sheet would have personalised and made me feel welcome and of course like everyone else we kept going up asking more questions, I would have took points off for the entertainment I've seen bad and this was worst, but all the staff were nice and friendly, helpful when asked, rooms were nice and clean. Had to pay for a safe(if you don't employ honest staff or put good locks on your room don't charge guests more it should be free) wifi was good free in parts €6 in room. These days it should be factored in to the price everyone uses it. You will find two girls selling trips the young one who's more interested in Facebook than helping you and the older one who will go out of her way give her your money. If you want extra anything ask they are all helpful and two kind waiters handed in our lost phone so big thank you for that. Overall a great week and I would return. You will see people moaning about not being a4 star but remeber UK 4 star id different each country rates in different ways and this is 4 star as it has phones and hairdryers in rooms a 24 reception and good canerian food.
Overall Rating
"Avoid all inclusive!!!!"
02/21/16 Candy C London, United Kingdom
We booked all inclusive package and it was our biggest mistake...The food in restaurant was a disaster,,,,,we have to eat out everyday..... You have to pay for wifi which is hardly working........ Overall is just OK......I would just rate it as a poor 2 star hotel.
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