Very good breakfast. Fantastic view. Very good swimmingpoolGenuine Expedia guest review
"Fint hotell i lugnt område, lite äldre gäster,"
Hotellet har ett stort antal rum som ligger i och till och lite under gatuplan, där ingen vill bo, hela tiden försöker gäster att få byta dessa rum, personalen uppträder aggresivt och otrevligt, när man vänligt försöker få byta. högre liggande rum är riktigt bra, frukosten är mycket bra och varierar lite från dag till dag. städningen är utomordentlig, […] och städpersonalen är trevlig. att Expedia har ett formulär där man kan sätta in speciella önskemål. men det har dom på hotellet aldrig hört talas om, Read moreGenuine Expedia guest review
ho soggiornato a dicembre 2013 in questa struttura e mi sono trovato molto bene sia per la camera spaziosa e pulita sia per il personale sempre molto gentile e disponibile. Il ristorante aveva molta varietà di piatti, credo che ritornerò.Genuine Expedia guest review
"Un quattro stelle con qualche stella in meno!"
Abbiamo preso il pacchetto mezza pensione di un hotel quattro stelle. Primo impatto all'arrivo in hotel: hotel pulito ma vecchio e fatiscente con la moquette lisa, consunta e in alcuni posti inesistente. Camera con odore di chiuso e stantio, copriletti e tende vecchi e anche l'arredo non era dei migliori. In compenso il bagno in marmo era davvero carino. Ma […] le sorprese non finiscono qua! Nel sito si parlava di Spa e piscina coperta. Spa piccolissima in un altro hotel di fronte senza idromassaggio (pubblicizzato nel volantino) con fila. Piscina coperta: una pozzanghera (senza esagerare!!!) quattro metri per quattro strapiena di gente! Cena a buffet molto abbondante, questo va detto, ma la qualità non era delle migliori! Ci aspettavamo di mangiare qualcosa di spagnolo o di avere più scelta. Ci son stati addebitati due euro a testa per aver preso un bicchiere d'acqua che nessuno ci aveva mai spiegato non fosse compreso nel trattamento mezza pensione! Per non parlare del frigobar VUOTO!!!! E dei prezzi assurdi di acqua e bibite al bar. Note positive... La pulizia delle camere e il cambio giornaliero degli asciugamani! Su questo son stati perfetti! E la frutta che era locale e davvero buona! Comunque non mi sento assolutamente di consigliare questo albergo a nessuno! Read moreGenuine Expedia guest review
"Slitet hotell nära havet"
Jag bokade 3st rum med sjöutsikt trodde jag men det visade sig vara trånga rum där det knappt gick att passera mellan sängarna och tv/kylskåp. Inomhuspollen och terassbaren hittade vi aldrig.Det var kallt i poolen och i havet som var ca 4 km bort så vi badade aldrig. Ett tips är att åka med en bussrundtur eller hyra bil då det finns mycket att se.Det […] var underhållning varje kväll och artisterna ville gärna att publiken medverkade.Drinkarna i poolbaren fick vi blanda själva och drinkarna i kvällsbaren gick inte att dricka så vill höll oss till kaffe och öl. Bra buffèr till frukost,lunch och middag men vi tröttnade de 2 sista dagarna på ganska lika mat vid de olika tillfällena.Prisvärt hotell men bra att åka när det är varmare för att kunna bada i poolerna. Read moreGenuine Expedia guest review
"Ragionevole ma non 4 stelle!"
Camera senza vista, qualità stanza normale ma colazione e cena abbondanti e di buona qualità. Personale del ristorante gentilissimo e di grande esperienza! Reception poco disponibili ed antipatici. Torneremmo solo per il cibo!Genuine Hotels.com guest review
No es un super hotel, las fotos que aparecen en internet para coger el hotel deben ser de cuando se hizo el hotel, pues esta mucho mas deteriorado todo, pasillos, habitacion, puerta del baño con humedades.... Me ha gustado la terracita de la habitacion con vistas al mar y poco mas... No tienes toda la tele en abierto, la bebida del todo incluido no […] es buena... la comida es horrorosa, menos el desayuno buffet que esta muy bien... Seguro que se me olvidan tanto cosas buenas como malas... de todas formas no esta mal para pasar unos dias por puerto de la cruz, tampoco creo que haya muchos mucho mejor en esa zona.... Read moreGenuine Expedia guest review
"Hotel auf dem Berg"
Wir waren eine Woche auf Teneriffa und hatten uns ein Auto gemietet, und dadurch haben wir sehr viel von der Insel gesehen, es hat sich gelohnt.Genuine Expedia guest review
"Slet ikke 4 stjerner værd"
Vi blev desværre meget skuffet over hotellet - som muligvis fortjent 4 stjerner da det blev byggede - men bestemt ikke nu. Vi fik ingen information da vi ankom og måtte spørge efter ALT. Meget nedslidt og rigtig dårlig mad.Genuine Hotels.com guest review
"el hotel está bien situado, cerca dl lago martianz"
el personal de recepción no es nada amable, no da los buenos dias ni se preocupa por como ha ido la estancia, y no me dieron la habitación que quería porque decía que estaba completo cuando se notaba claramente que estaba vacío. Al contrario el personal del restaurante, tanto encargado como camareros que es excelente. El buffet es correcto, buena calidad […] de los productos y frescura.La bebida es el inconveniente que es de máquina, y no te puedes comprar agua embotellada si lo prefieres. La piscina está muy bien, la habitación es cómoda pero la limpieza diaria es muy deficiente, no pasan polvo ni te limpian el baño, ya que una mancha de maquillaje que hize en el marmol del baño el primer día al sexto día seguia estando.La animación penosa, dirigida a los guiris, con poca gracia para el baile, aunque la chica principal del grupo animaba al público lo mejor posible. Read moreGenuine Expedia guest review
"hotel bueno salvo la moqueta que esta muy mal"
buena variedad de comidas, buena situacion del hotel, buena piscina limpia y cuidada lo unico malo tv de pago y moqueta muy sucia y vieja, las habitaciones amplias y el personal muy agradable y profesionales, las limpiadoras se lo curran.Genuine Expedia guest review
Hôtel agréablement situé au calme de Puerto de la cruz. Batiment ancien, jacuzzi fermé, billards hors service...repas bons et variés pour du tout inclus.Genuine Hotels.com guest review
"bella camera, pulito, confortevole, personale gent"
vista sul Teide, vicino al mare, buon buffet, bellissima camera e bagno, grande balcone, personale gentileGenuine Expedia guest review
"Hotel con sus años, pero muy agradable"
Por lo que pagamos pensábamos encontrar algo peor, pero fue una sorpresa muy agradable. Relación calidad precio de 10. El t.i. no es bueno, pero si no eres de cocteles ni cubatas no lo tienes malGenuine Expedia guest review
Las actividades organizadas por el hotel están bastante bien. Además, el personal muy agradable y correcto. La relación calidad/precio me parece muy buena. Como defectos: - Hay que subir bastante para llegar del paseo y de la playa hasta el hotel. - La comida me pareció bastante mala (aunque si que hay mucha variedad). - En la tv sólo dejan ver la1 […] y la2, para ver otras cadenas hay que pagar. Read moreGenuine Expedia guest review
EL HOTEL ESTA UN POCO VIEJO, PERO SALVANDO ESTO, NUESTRA ESTANCIA FUE AGRADABLE. LA COMIDA ERA BUENA Y VARIADA.Genuine Expedia guest review
"grazioso hotel vicino alle principali attrazioni"
nel complesso l hotel si dimostra gradevole,buona pulizia delle camere,buffet ricco e abbondante ma non troppo soddisfacente per il palato italiano. ottima vista dalle camere,ottima posizione per chi vuole girare piuttosto comodamente l isola.Genuine Expedia guest review
"no esta mal en calidad precio...."
no esta mal pero los colchones para mi eran incomodos, se ve que eran antiguos y todas las mañanas me levantaba con un dolor de espalda!!!!!...La habitación muy amplia y las vistas bien.... en el baño solo ponian champu... pediamos gel y nos volvian a poner champu (se ve que no tienen otra cosa), el todo incluido está bastante bien y variado y el personal […] del comedor muy atento.En definitiva, para lo barato que nos ha costado no lo veo mal.....lo recomiendo si es que alquilais un coche para desplazaros por la isla ....sino buscaros algo mas al sur... Read moreGenuine Expedia guest review
"ouder 4* hotel met relaxte sfeer en lekker eten"
De ligging is heel aangenaam in het mooie gezellige La Paz maar als je komt voor een strandverblijf ben je beter beneden in het centrum aangezien La Paz bergop ligt en toch wel 20 min van t strand. Het hotel is 1 van 3 hotels die naast en over elkaar liggen,allen oudere 4* hotels wat je ook ziet maar de kamers zijn in alle 3 modern en voorzien van alle […] comfort wel spijtig dat je maar 4 kanalen gratis krijgt op tv en de rest moet bijbetalen. Het buffet is s'morgens en s'avonds heel verzorgd en zowel kwantiteit als kwaliteit mogen er voor deze prijsklasse zeker wezen. Een aanrader als je niet te moeilijk bent.... Read moreGenuine Expedia guest review
"Hôtel un peu décevant"
Nous étions en all inclusive dans cet hôtel. La chambre était correcte (un peu trop simple mais suffisant pour ce que c'est faire), la piscine de l'hôtel était très bien mais les chaises longues pas assez nombreuses par rapport à la population de l'hôtel et les repas étaient satisfaisants. Concernant les alentours de l'hotels, il est bien situé (commerçants […] et restaurants au abords). Cependant, il n'est effectivement pas très loin du Loro Parque mais trop loin pour y aller à pied. Néanmoins, il est situé à côté du jardin botanique (1/4h à pied je pense). Nous avions louer une voiture donc personnellement il était bien situé mais pas d'inquiétude il y a plein de taxi (il parait pas très cher) et des bus pour sortir de la ville. Read moreGenuine Expedia guest review
"Hôtel laissant à désirer..."
Cet hôtel ne mérite pas 4 étoiles. Manque sérieux de propreté en général. On est plus dans une résidence de vacance que dans un hôtel.Genuine Expedia guest review
"Hotel Blue Sea inter"sticky""
Whole Hotel could be fine if they will make total renovation to it. We have to use shoes when we walked in hotel room, so sticky that floor was. All over was womspots what they could´nt get washed out from fitted carpet. Pool was full of rude British, who take all out of "All inclusive" drinks. All inclusive food was rubbish. It taste all the same. […] Four stars is a joke. Read moreGenuine Hotels.com guest review
"peu chère peu top"
Hôtel assez vétuste, personnel peu souriant, les chambres ont une drôle d'odeur à cause de la moquette. Les repas sont peu variés. Je ne recommande pas trop cette hôtel.Genuine Expedia guest review
"Hotel confortable mais vieillot."
Hotel confortable. Piscine agréable, tennis et mini-golf gratuit pour les "all-inclusive". On regrettera un buffet de qualité moyenne, des cocktails plus sucrés qu'alcoolisés, et des soirées à "show" plus que ridicule. De plus, une bonne chose à savoir, cet hôtel se situe dans une partie de l’île dans laquelle il y a plus de personnes âgés que de jeunes. Malgré […] cela, avec la location d'une voiture, nous avons passé un très bon séjour. Read moreGenuine Expedia guest review
"utmärkt hotell för alla"
bra hotell med bra läge,hotellbuss till centrum 5x pr dag utsökt frukostbuffet, kvällsbuffet knapp så godGenuine Expedia guest review
Knappast 4 stjärnigt(vilket inte de andra 4 stjärniga hotellen i Puerto de la Cruz som vi bott på är heller) men Interpalace är mycket prisvärt för pengarna.Genuine Hotels.com guest review
"cheap lousy service noisy good for drunks"
poor service bad beds noisy roomsGenuine Hotels.com guest review
Wir wollten mit geringem Budget noch ein paar Tage in die Sonne. Im Bluesea sind unsere Erwartungen übertroffen worden: Das Hotel ist nicht mehr da Jüngste, das wussten wir aber vorher. Unser "Standard"-Zimmer hatte viel Platz, war sauber (liebevoll vom Zimmermädchen gerichtet) und hatte sogar Meerblick. Die Verpflegung war neben den üblichen Kinder-Standards […] wie Pommes und Nudeln sehr abwechslungsreich: Alles war frisch und jeden Tag ein anderer Schwerpunkt. Die Aussenanlage war klein aber schön bepflanzt, auch der Pool war ok. Wer allerdings seine Kinder selten sehen möchte, ist hier nicht gut aufgehoben: Die Annimation hielt sich in Grenzen, es waren auch nicht sehr viele Kinder dort. Wer absolute Ruhe in der Nacht sucht, nimmt auch besser eine andere Unterkunft auf dem "Land": Nachts wird in unmittelbarer Umgebung gern mal laut und lang gefeiert. Mit geschlossener Balkontür ist auch das erträglich. Alles in allem: Für Reisende, die mobil sind, sich gern selbst beschäftigen und ihren Urlaub eigenständig planen eine preiswerte und gute Unterkunft!!! Read moreGenuine Hotels.com guest review
"No está mal, pero no cabe tanta gente"
La relación calidad/precio del hotel es correcta. Las instalaciones están cuidadas y las habitaciones son muy amplías. El personal es agradable, excepto los recepcionistas que eran bastante secos. El buffet correcto. Los snacks del TI un poco escasos. El inconveniente fundamental que le veo al hotel es que las piscinas son claramente insuficientes […] para el volumen de clientes del complejo. Así, era habitual ver a la gente reservar hamacas a las 7 de la mañana por lo que olvídate de encontrar una libre antes de las 6 de la tarde, vamos, ni un trozo de cesped. A partir de esa hora lo que no había forma de encontrar era mesa en la zona de animación y snack-bar (la animación pésima e impropia de un 4*). Por todo ello, pasamos mucho menos tiempo en el hotel del que nos hubiera gustado para disfrutar más del TI. En cuanto a otra información que puede ser de utilidad, el hotel está situado en la parte alta de la zona este de Puerto de la Cruz. Bajando 200 escalones llegas a Playa Martianez (un calita de piedras habitada por surfistas), los lagos Martianez (muy recomendables, pero cueta 4,5€/día, luego no es una opción para ir todos los días) y el Paseo de San Telmo. La Playa buena de Puerto de la Cruz, Playa Jardín, se encuentra en el otro extermo (a 4 km) junto al Loro Parque. Así que hasta allí tienes que ir en coche o en transporte público. Por cierto, que para tomar buen pescado recomiendo el restaurante Tambo en Punta Brava (junto a Playa Jardín y Loro Parque). Read moreGenuine Expedia guest review
"Hotel aceptable, aprobado raspado."
La experiencia en el hotel fue regular. Según parece tiene categoria de 4 estrellas pero yo no las veo (estaré ciego). El hotel no es nuevo y se veia que mucha gente se quejaba. Era frecuente que los clientes llamasen a recepción para informar que algo no funcionaba o se habia estropeadoGenuine Expedia guest review
La expericencia fue buena, la informacion escasa, la habitacion decepcionante y el todo incluido un atrasoGenuine Expedia guest review
"blue sea interpalace ottimo hotel"
ottima la qualità del cibo, ricco buffet, nella sala ristoro oltre al buffet la carne e il pesce cotti al momento e ogni sera diversi, personale molto accogliente e molto gentile, nella periodo in cui ero (inizio luglio) non molto affollato, fermata autobus (TITSA) a 300 mt, camere sempre pulite (ogni giorno), nel complesso è un ottimo hotel.Genuine Expedia guest review
esta bien el hotel ,esta cerca del botanico y puedes entrar en varios hoteles para los bufetsGenuine Expedia guest review
Personale ikke service-minded. Ligger kedeligt i udkanten af byen. Ingen charme. Ok morgenmad.Genuine Hotels.com guest review
Personale ikke service-minded. Ligger kedeligt i udkanten af byen. Ingen charme. Ok morgenmad.Genuine Hotels.com guest review
"Hotel a 4 stelle, ma servizio da 2 !!!"
Ci è stata assegnata una camera per i portatori di handicap dove i materassi avevano i coprimaterassi plasticati impossibile da togliere e quindi tanto disagio nel dormire, ovvero scaldavano e si sudava troppo. La stanza era al pianterreno e non isolata dal traffico della strada antistante. Abbiamo dovuto dormire con i tappi nelle orecchie. Confusione […] nel corridoio durante la notte, andirivieni di ospiti. Assenza di un tappetino doccia. Fornitura inadeguata per quanto riguarda il set di asciugamani e difficoltà nel sostituire quelli sporchi. Il cibo del ristorante era cucinato malamente. Mentre il personale era disponibile ed educato. In sintesi è stata una delusione. Non è un hotel da quattro stelle. Torneremo a Tenerife. La zona dove si trova l'hotel è bellissima ma non ritorneremo in questo hotel e, se tanto mi da tanto, nemmeno nella catena a cui appartiene. Read moreGenuine Expedia guest review
"Depends on your expectations..."
03/01/15 Lisa P Chester, United Kingdom
We had actually booked a different hotel for our stay in Tenerife, but just 2 days before we were due to fly we had a phone call to say that our booking had been messed up (not due to the hotel) and we had been switched to stay at this hotel, and upgraded to all inclusive to compensate for the inconvenience. We have been to Tenerife before, so knew the area quite well, and we did enjoy our holiday very much overall. With regards to the hotel, your experience will reflect your expectations. This hotel was average. The decor was dated and slightly scruffy in places (worn through carpets etc). The rooms were fine, best to ask for a sea view (which was lovely) otherwise you will just be overlooking the street below. The food was cold/tepid whenever you went for your meal, with no facilities to heat it up, although generally there was a good selection for most diets. I am vegetarian and found it frustrating that many dishes were not labelled and it was virtually impossible to work out whether I could eat them or not. Most days I stuck to cold plain pasta with a cold tomato-based sauce on it. One of our party was on a gluten free diet and there was much more choice for her (plenty of meat and seafood). The food at the poolside bar was appalling- just undercooked cold hotdogs, stale bread, and few strands of lettuce. The drinks included in our package were also awful- fizzy drinks and 'fruit juices' were watered down, and the cocktails from the downstairs bar were not even drinkable. If we had paid for the all inclusive package we would have been seriously upset. The entertainment....well you will need a few drinks and a good sense of humour to enjoy it. We did have a few good laughs at the evening entertainment (although more a case of so bad it was funny than anything else!). However, we're fairly laid back and didn't let these issues bother us too much. Overall the hotel was in a good location, rooms were adequate, bathrooms modern and clean, staff on the whole were friendly and helpful. It is certainly not what you would expect for 4 stars in a UK hotal, but it was good enough to provide a base for a fun and relaxing holiday.
02/27/15 john t Sheffield, United Kingdom
After reading trip advisor reviews we wondered if we'd made a mistake with our internet package booking. Yes the hotel is a little dated, but so is the majority of Puert de la cruz? We arrived late and were quickly sorted by the helpful reception staff so that were able to get our evening meal. Our room was clean and comfortable and sufficiently cleaned throughout our stay. The food was of a high standard and both palatable and presentable. The pool area was pleasant and clean, however the pool-side bar was not always open as expected, however drinks were still available from the hotel bar (some distance away ). Nightly entertainment was varied and was definitely a change from the norm. The real bonus of this holiday, was that two of the neighbouring hotels were part of the 'Blue Sea chain', and as such we were able to use their facilities and our all inclusive privileges (with the exception of one bar). Would definitely return.!!
02/27/15 BerengariaLondon London
With a friend I spent a week at this hotel on an all-inclusive basis. There is a HUGE buffet three times a day - breakfast, lunch and dinner. As a vegetarian I found that some of the salad dishes had meat or fish in with the salad, but I always found enough to eat. We enjoyed the meals very much. There was plenty of fruit as well as decadent desserts (so important!) There were delicious Canarian potatoes and Canarian sauce available at every meal. There was plenty of coffee and tea at breakfast but none at the other meals, though one could obtain hot drinks at the bar. The room was pleasant though on at least three out of the six days it was not cleaned. The pool was attractive and there was plenty of room around out, plus the bar, but the weather was not that good so we didn't use this facility. (We were there in late January and early February; it was mostly dry but overcast). There is another Blue Sea hotel just across the road with a car park, or there is on-street parking. In addition there is a courtesy bus which runs between the hotels and the town centre several times a day, Monday-Friday, which is useful - the town centre is not very far away but the route is hilly. The wonderful Botanical Garden is about ten minutes' walk away. Some of the staff were extremely helpful. We hired a car as we were travelling to the airport in the south of the island which is distant. There are computers which guests can use, but it's cheaper to go to an internet cafe in the town. There is free Wifi. The location is good and we had a lovely view over the coast. Due to a theft (not at the hotel) we were short of cash and the hotel allowed me to settle our telephone bill after we returned to the UK. It wasn't a large sum but their patience was appreciated!
"Great for a break"
02/09/15 Elizabeth R Perth, United Kingdom
The Interpalace Hotel is a lovely place to stay. the staff are friendly, the beds are comfortable (the usual 2 beds together constitute their idea of a double but if you're friendly - and we are - two can comfortably share a large single bed!). The food is as good as I have tasted anywhere and for 2€ per night you can drink as much of the local wine (the red is ok for me and the white just passable but the rose was not to my taste) or beer (pretty good) as you wish. Alternatively you can buy a bottle for a reasonable price and it's pretty good, or at least the red is - we prefer red so didn't try the white but the waiter was most helpful when we told him the sort of thing we like. The coffee in the downstairs bar was exceptionally good but the choice of brandy isn't. Try the Baillys. The staff advising on tours are most helpful and there are free buses to and from the town centre. There is a Spa - we didn't use it but lots of people did and enjoyed themselves. There was one failure of the free Wifi in the lounge but we were directed to another hotel, quite close, and got connected there. English TV is limited unless you want to pay but a quick glance at the news was enough for us on holiday. There is some entertainment in the evenings and you can join in the activities in the bar if that's what you want. Altogether good value and an enjoyable trip.
"Very nice place to stay"
02/03/15 Miroslava Ž Nenagh, Ireland
We had a really good time staying in Interpalace hotel. Room was clean and spacious enough wíth a beautiful sea view, airconditioned good enough so we never felt roasting, especially in the night was very comfortable to sleep, Only thing was it took us about 20 minutes of walk to the beach but it was a good price, so it was reasonable. I would go there again, lots of beautiful memories. Hotel wasn´t perfect but good enough for me, I would say 8 out of 10.
02/01/15 sheryl p dundee
I have been to Tenerife 8 times all in the south all good experiences not here, north is colder especially in winter hotel was run down carpets in hallway had holes in them although room was ok . Staff not the friendliest and the food at poolside bar fit for the family pet. Stayed for less than one day and went to the south of the island where weather was considerably better even in January
01/25/15 K4939GIjohnw Norwich, United Kingdom
Our first ever all inclusive trip, we have no regrets at all.The hotel is clean although a bit tired. The staff exceptional. Whatever one needs to eat is obtained in the dining room or pool areas. A variety of drinks are available on tap, albeit not top of the range. We had access to coffee at 04.15 when leaving, a nice touch.
"Perfect for the price"
I echo previous reviews in stating that u get what u pay for in regards to accommodation,food etc which was all more than adequate with all facilities evidently well kept however what you can't put a price on is service and this is where this hotel stands out. All staff are extremely helpful, the majority had a good grasp of English and most were friendly and cheerful. Inparticular the entertainment team are to be commended. Despite working with an evidently low budget they fill the day with activities and shows. They were engaging and gave people the opportunity to participate without those that didn't feeling pressured. The location is perfect for loro park and the teide volcano the latter being only a 30 min drive and loro parque less than ten euro in a taxi. There is a decent scattering of shops and restaurants in the immediate area and only a ten min downhill walk to the main shopping area but remember, down in one direction is up in the other. But it is under 5 euro to get bk up in a taxi. Do be clear THIS IS NOT A PARTY RESORT! I'm 30 and I think I saw about 20 people younger than me all week. There are a few clubs n plenty of bars if you do want a night out. That leads to the only problem with the hotel and it is the other guests. Most other guests were older couples the majority of whom were german so we spent a few days being glared at either for being English or the other side of 50 to them. But if that's my only complaint I hope that you can see that means I am describing what was a thoroughly enjoyable holiday and an absolute bargain!!! Would recommend.
01/22/15 sevda a
I travelled for the first time with only me and my daughters and not my partner. Was abit anxious as I didn't know this country nor the area. It was also a last minute booking so was a little unsure with what to expect. I was so pleasantly surprised, no amount of words could describe how happy I was when I arrived at this hotel. The staff were amazing, friendly and helpful. The food was tremendous, hats off to the chefs, definitely 5star. The place always had something going on which was great for the kids. They were always clean. Cannot fault this place one bit, definitely recommend to any families out there
"Worse hotel EVER - Avoid at all costs"
Not even a 1 star hotel - where do I start - on arrival the staff had no idea who we were, even though they had our hotel voucher and passports, they asked us if we were 3 different named couples before asking us to wait for them to find out who we were! After a wait of just over 1 hour in a lobby full of mish mash sofas which smelled of an old peoples home, 1st phone call to our holiday reps at home! we were finally beckoned to the front desk and had a key slammed in front of us and left to it. Room 528 was supposed to be a 'superior room with a sea view' the only thing they got right was the sea view if you looked over the roof of the hotel in front of you. The room smelled so bad that I actually thought someone had died in it and the body had been left under the bed. 2nd phone call to England. No information in the room on the hotel facilities or emergency procedures in the event of fire etc, mould in the bathroom on the tiles, somebody's hair stuck in the shower head, stained and ripped towels, stained and ripped bedding, stained and ripped bed base, stained and smelly urine mattress, threadbare blanket, broken heating/air conditioning unit which was completely furred up with dust, fixed louvre windows that wouldn't/couldn't close - in Summer fine but in the middle of winter nit do great especially as we had 2 days of extreme wind and 1 day of rain. I had to wear my clothes to bed that I had wore for the journey out to Tenerife - jumper leggings and socks it was that cold on the room it was actually warmer outside than in! No tea/coffee making facilities even tho the holiday broker assured us there was and the Internet pictures showed clearly on the edge of the unit a kettle and tea cups. The food was varied but whatever time of day was freezing cold, even if you got up extra early and tried the breakfast at 7:30 it was still freezing - the food trollies had large lamps about the trays if food but they were not heated, neither where the cabinets that the trays sat in. The only thing that was hot was the fish that was cooked on a hot plate and then it stunk out the whole restaurant and you ended up smelling like a fish when going out. We only ate 4 times in the restaurant twice in the morning and once at lunch and once at dinner - couldn't face it anymore we went out and ate in the local cafés even for breakfast. The poolside bar stated snacks from 11-7pm what a joke the only time you got a snack was at 3pm burnt pizza and freezing cold burgers/sausages - absolutely diabolical, even the ice cream freezer was hidden under the bar so was not aware it was there at all. The pool and gardens were the only positive thing about this hotel even though the pool was the temperature of the article circle and a polar bear would have felt completely at home swimming about in it. On the subject of the pool we were charged 10€ each for a pool towel that were both threadbare and smelled unusual. If you wanted a clean one you were charged a further 1€ daily non refundable but was not sure they were cleaned just hung out to dry. 7€ daily charge to watch TV in your room and 4€ daily charge for Wifi in your room - but if you had a sea view Wifi didn't work that side of the hotel! The only place Wifi was free was in the smelly lobby and that worked sporadically. The indoor pool which again was enthused about by our holiday agent had been drained, I don't think even the hotel staff knew as they were showing guests where it was! If you are like me and wait your turn to be served don't expect to be served at all - the Spanish guests then the German guests were always given preference I actually asked the bar staff if they could see me as she served everyone who arrived at the bar after me she then said "No they were here before you" and then said something in her language which made the other people and her laugh - I have never in my life been treated like this, I have never met such ignorant and rude people in fact I think this hotels staff are the rudest I have ever encountered ( apart from Isabella, a young German girl who had only worked there for a month). BUT the best is yet to come... On exploring the hotel as you do my husband and I noticed large patches on the carpet, I actually thought that concrete had been mixed up on the carpet for repair work on the walls but on closer inspection we saw that the patches were threadbare. Didn't think too much about it but thought ok rather shabby and not what you expect to see from a 4* hotel - after our 5th day and night we soon found out why the carpets on each floor and in our room had threadbare patches (see photos and videos) the hotel is infested with CARPET MOTH LARVAE. These are the off spring of the carpet moth which lay their eggs in the carpet once hatched these little creatures then turn in to biting maggots that chomp on the carpet to make a protective cocoon and the hibernate during the day and when you are sleeping they come out and feed on any exposed skin that they can attach themselves to. Any past visitors who thought they had been bitten by mozzies probably have been bitten by these. As per my video we alerted the hotel staff and I was then interrogated on what food items I had brought into the room! I assured the night clerk any food that looked like it had maggots coming out of it would not have been anywhere near my mouth. I knew he was implying that I had brought the maggots into my room but I assured him the only food I had brought was from the vending machine in their own lobby! He then said they would show the maggots to the hotel duty manager and he would talk to me in the morning - I insisted we were moved and only applied pressure from Isabella the other night clerk we were given a different room. This happened at 10:45pm on the 5th night of our stay - this us truly the worse hotel we have ever stayed in and there are definitely better ones in North Tenerife. This is an accurate account as from Dec 14 - Jan 15. Seriously thinking of putting my videos and pictures on the next series of Holiday from Hell.
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