"Elevator Out of Service"
Elevator was out of service. It was a long way up and down to the third floor carrying my bags.Genuine Hotels.com guest review
"Decent location, fairly clean."
Decent location, fairly clean. Very friendly and helpful staff. Wasn't happy with the WiFi situation - they give you a User/PW and you can only use it for 2 devices. Who does that? I travel a lot and I've never encountered that before. Hated my room - the bathroom had a sink hanging on the wall - no counter space at all, couldn't even set a toothbrush […] down. They were full, so no changes. Read moreGenuine Hotels.com guest review
Great place to stay. Next time will ask for a room on back side away from Whiskey Road - some highway noise filtered into the room in evening and early morning. Plan to stay there again next time visiting Aiken.Genuine Hotels.com guest review
Above average for the brand. Close enough to shopping and restaurants. Clean room, comfortable bed. All around good value. Book it.Genuine Hotels.com guest review
Good facility. Enjoyed my stay and would recommend your facility to others.Genuine Hotels.com guest review
Very clean and nice place to stay.Genuine Hotels.com guest review
"Dreaded finger prints and dirty hands"
The only real problem I saw was housekeeping, they should pay a little more attention to the walls and doors. Many black smudges on doors and door moldings. Especially the bathroom door.Genuine Hotels.com guest review
Satisfied with hotel. Some staff could benefit from customer service training.Genuine Hotels.com guest review
This hotel is a great place to stay for families. They put out a nice breakfast each morning. The maid service was exceptional. We would definitely stay here again.Genuine Hotels.com guest review
This remains our go to hotel when in Aiken. Never disappointed. Convenient, clean, friendly, and comfortable!Genuine Hotels.com guest review
"Will stay here again"
For this level hotel it was an above average stay. Everyone was very friendly and accommodating. Room was a little small with two queen beds but we weren't cramped. Bed was comfortable. Microwave and frig added to convenience. Breakfast was good with multiple choices, some of which were actually healthy. :) Only complaint was couple machines in workout […] room were out of order. Laundry was free with $1 purchase of soap. Read moreGenuine Hotels.com guest review
My room smelled nice and fresh and the bathroom had great water pressure. I appreciated how clean the hotel was despite it being full the previous two nights I was in Aiken. It's a little on the south side of Aiken, but it's easy to get to the mall and restaurants from there.Genuine Hotels.com guest review
"Greatest Customer Service"
We stayed at this hotel while in town for a ball tournament. I cannot say enough nice things about the staff. They accommodated every request we had and seemed genuinely glad to do it! So nice to stay in a place where your business is appreciated. If we ever go back to Aiken,SC we will definitely stay here again!Genuine Hotels.com guest review
Nice hotel. No complaints.Genuine Hotels.com guest review
"Very clean, looks new!"
Very clean hotel and the staff were friendly. I would stay here again if we were in the Aiken area.Genuine Hotels.com guest review
"Close to where everything happens."
This hotel is excellent in every aspect.Genuine Hotels.com guest review
"nice clean room"
Stayed for a week and was very happy with the cleanliness of the entire hotel, the service of everyone on the staff and the fair price offered. Will definitely stay again.Genuine Hotels.com guest review
All I all a very pleasant experience. Would recommend and would stay there again.Genuine Hotels.com guest review
Nice place to stay. Close to good Resturants and shopping.Genuine Expedia guest review
"The small details make a different."
Staff wasn't helpful. Hot tub by pool didn't have instructions near the buttons explaining how to turn it on and off. Sink was clogged in bathroom. The air condition unit smelled like rotten eggs on the second night of our stay. Staff apologized when we were checking out but didn't say if they would correct it.Genuine Expedia guest review
"Lights in but nobody home."
Looked nice from the outside. But inside looked like a 70's trying to look current establishment.Genuine Expedia guest review
Response by Country Inn And Suites Aiken We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
Went to visit family for Easter, we had stayed in this hotel when it was new and really liked it, so I didn't even look at other hotels. Breakfast is very good, staff is very nice and good location. But I was a little disappointed in this visit, the hotel is not that old, yet their mattresses, pillows and linens are very worn. The towels were so rough […] it was like drying with sandpaper, bath mat had holes and rubber mat for shower had black stains, mattress very uncomfortable, same for pillows. Either they need to invest in better vacuums, or the staff was not sweeping properly. bathroom was awful, I booked a handicap accessible room because my elderly mother was with me, she can't easily step in and out of tubs. The shower was wheelchair accessible, no shelves in the shower for soap or shampoo, everything had to go on floor, curtain was too short for shower and the floor got soaked(and slippery) every time we showered. The showerhead was awful, no pressure, only about 1/4 of the holes were producing water, took me forever to rinse my hair, problems brought to the attention of front desk. Upon checkout, I mentioned most of this again to the front desk clerk, she was very apologetic, hopefully it will be resolved for other guests. Read moreGenuine Hotels.com guest review
Great place n very close to a lot of place.Genuine Hotels.com guest review
Very nice, no problemsGenuine Hotels.com guest review
A little hard to get to from Augusta but well worth the price during Masters week. Excellent breakfastGenuine Expedia guest review
"Provides close access to Masters"
Good room, ridiculous rates because of the Masters, called several times in advance of stay trying to get information about potential shuttle service to the tournament, never could get a definitive answer, even after arrivingGenuine Expedia guest review
"Very accessible to the Masters"
Great desk people. The breakfasts were good & happy hour a bonus.Genuine Hotels.com guest review
"Nice place to stay for the Masters"
Nice Hotel with friendly services. Clean. A bit of a drive to get to Augusta but not too bad. Breakfast Buffet was marginal.Genuine Hotels.com guest review
Response by Country Inn And Suites Aiken We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service.
Great place..clean glad we picked it. It was just like all the good Country Inn & Suites are suppose to be. Awesome!Genuine Expedia guest review
THIS WAS A WELL MANAGED AND WELL ORGANIZED HOTEL. THERE WERE LISTS FOR PLACES TO EAT, DIRECTIONS FOR COMMON DESTINATIONS AND THE STAFF WAS VERY FRIENDLY AND ATTENTIVE. i WOULD RECOMMEND THIS HOTEL TO ANYONE COMING TO AIKEN SC.Genuine Hotels.com guest review
"Nice hotel in Aiken, SC"
I was happy when I arrived to see the location of this hotel. There were parts of town that I would't have been as comfortable to stay and this was not one of them. Nice hotel and good value. Overall, happy with the stay!Genuine Hotels.com guest review
"Masters Week Treasure"
We were down in Aiken for the Monday practice round at Augusta and happened across this Country Inn & Suites which I would definitely recommend. Just a few miles outside of town and in an area of many restaurants and big box stores it was very reasonable priced and convenient.Genuine Expedia guest review
It was clean and quiet.Genuine Hotels.com guest review
"On main road"
Pleasant stay. The staff were helpful with local places to eat and were able to supply extras we needed for eating in at the hotel. Not a lot of delivery places to choose from if you want to stay in for the evening after a long day of exploring.Genuine Hotels.com guest review
"Nice Hotel with very nice staff"
We had a wonderful stay here. The breakfast is more than your typical contential breakfast. The staff was extremely nice. We would stay here again.Genuine Hotels.com guest review
"Very comfortable place - very friendly folks!"
Travelling through the area for work, I found the Aiken Country Inn and Suites to be a very welcoming and comfortable place to relax. The room was clean and temperature control was easy to maintain. Couldn't ask for a more comfortable bed! Thanks for the great experience. I'll definitely stay here again when in the area.Genuine Expedia guest review
"Close to restaurants, not far to downtown Aiken"
The front desk staff was very professional and friendly. The room was clean & comfortable...another "club chair" would have been great! Although our room was at the front of the facility, it was quiet. Great that you could open the windows for fresh air! Would definitely stay here again!Genuine Hotels.com guest review
Very nice Hotel and close to everything. Front desk clerk was very friendly and helpful.Genuine Hotels.com guest review
"SO many good things ruined by poor design."
If I ever return to this hotel or any other Country Inns and Suites, I will insist on the top floor. The shower from the floor above mine was so loud in my room that it woke me up every morning I was there at 5 am. It could have been IN my room, so loud was the sound of the water running through the walls. So disappointing to have what would have been […] a great nights sleep ruined in this way. The bed and linens were really comfortable and the room was clean. I did however buy an air clearer spray because the room's smell when I first arrived was very unpleasant. Also disappointing was the breakfast. The coffee was poor, the fruit frozen and tasteless, and the pastries stale. The was not even an adult cold cereal choice. I did not try the eggs because I heard other guests complaining about them. Because this location is convenient for me I may actually stay here again, but only on the top floor for sure. Read moreGenuine Expedia guest review
enjoyed the hotel and staff was great. They even helped sent clothing out to dry cleaner! Very convenient to local attractions.Genuine Expedia guest review
"very nice in all regards"
Nicest in all aspects that a hotel can be rated on!Genuine Hotels.com guest review
"Country Inn & Suites IS the place to stay"
Overall my experience at the Country Inn & Suites left a smile on my face. I booked it with average expectations, and by the end of my stay felt that my money was well spent.Genuine Expedia guest review
Visiting family for Christmas was fantastic! This hotel is amazing and absolutely beautiful. We recommend it and hope to stay again on our next trip.Genuine Hotels.com guest review
"Visiting A friend"
This hotel it's great!! SUPER CLEAN NICE SERVICE CLOSE TO SHOPPING GREAT ROOMS EVERY TIME WE GO TO AIKEN WICH IT'S 3 TIMES A YEAR MY ASSOCIATION AND I STAY THERE! SPANISH ASSOCIATION OF NORTH FLORIDA INC.Genuine Hotels.com guest review
Perfection,Genuine Expedia guest review
"Great place for the price"
Everything was great! Staff, room was nice and clean and comfortable.The only thing that was a little hiccup was the water. Had a luke warm shower at best, there was a giant clunk noise and then blazing hot water. Other than that, it was great!Genuine Hotels.com guest review
The hotel and staff should be commended. The room was very clean and the friendliest staff. The hotel is centrally located for shopping and dinning I would recommend this hotel to anyone, either for a one night stay or an extended stay. It gets 5 stars from me.Genuine Hotels.com guest review
This was a great stay for a quick overnight business trip. The room was very comfortable, no weird noises or smells and very quiet. Imagine this place packs up during the Master's in nearby Augusta but for my stay was perfect and not crowded. Free breakfast was awesome and one thing I noticed was that all the food areas were kept very clean and there […] was plenty of options. If I had one comment for improvement was that the coffee in both the room and at breakfast was marginal. Otherwise fantastic job overall! If I am back in Aiken this will be my first choice. Read moreGenuine Hotels.com guest review
"Survey of Hotel"
My overall rating being mark down to a 4 was due to the fact that in room 201, I could hear the shower from the next room over running. You could even hear loudly the faucet turning on and off to the shower. The people in there took very long showers and the sound of that shower was annoying and woke me up in the morning around 6 AM and at night around […] 11 PM -12 AM. Read moreGenuine Hotels.com guest review
"Offensive TV assaulted my sensibilities"
The breakfast food was sub par. On top of that was the disgustingly offensive fox "news" assaulting everyone in the room. I won't go back and will tell everyone who asks me not to stay in that motel chain again.Genuine Hotels.com guest review
Response by Country Inn And Suites Aiken Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or after your next stay.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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