"Don't ask for early check in"
We arrived at 4am tiered and with small children. We were told our room is not ready and the only option available to us was to wait for 10 hrs in the lobby or purchase one small room for twice the booking rate. On duty manager was an Lady that had no clue what customer service is all about. Other then that the rest of the 4 day stay was pleasant.Genuine Expedia guest review
"Ok but pricy hotel"
It is nice hotel with good facilities if everything is included but if not than you will have to pay a lot. as everything is expensive especially the food. the facilities are below the five stars hotels as for their business center two very old/slow computers.Genuine Expedia guest review
Nice place for relaxation and holiday.Genuine Hotels.com guest review
"Superb stay at Al Hosn"
The Al Hosn is a lovely hotel. We had a spacious room with spectacular views over the sea. Great breakfast buffet - thanks to the chef for chili scrambled eggs! Choice of lovely beaches, really peaceful relaxing setting.Genuine Expedia guest review
"Great Location with Sea View"
Did not know what to expect as this was our first time in Oman. We went with our kids and took the family room which was very comfortable. The hotel offers almost everything and the staff are always ready to assist. Also the hotel offers so many variations for food between the 3 hotels that are there that one can not be bored when dining is a priority. […] The beach was great however the storm last year has caused some beach erosion so not all parts of the beach are available for a swim. Read moreGenuine Expedia guest review
"nice location, beautiful scenery"
see new place, Oman sea is very beautiful, Mascut Market was nice, hotel booking was easy, service good.Genuine Expedia guest review
"Long Weekend trip"
Very nice experience we had at the resort. Nice friendly staff who care abut tiny details. Food at their restaurants was very good, but not excellent.Genuine Expedia guest review
"Beautiful Reclusive Hotel on the Beach"
We upgraded to a room at the Al Jissah Resort & Spa property of the Shagri La resort complex to spend a couple of nights of a long week end. The rooms are luxuriously appointed. The facilities are first class all the way including a well trained and courteous staff. Food was excellent. The views of the sea, mountains and sunset are breathtaking. Nice […] private beach. Read moreGenuine Expedia guest review
As a family of three with traveling with a small kid, i can say we had a smooth and relaxing vacation, arriving late at night we were quickly provided with a refreshing drink and in less then 5 min were taken to our room just meters away of the pool. At the morning were able to enjoy the magnificent view of the hotel, swim in the nice pools and relax […] on the amazing lazy river pool. Read moreGenuine Expedia guest review
"paradise with service"
There is no compromise of service. Outstanding first class service at Husn. Private and adult beach and pool sold us.Genuine Hotels.com guest review
"Nice hotel but Alhoson hotel is best"
Good ,I first booked at always hotel which upon check in I did not like and my wife found toooo noisy, thereceptio tied to upgrade us to Alhosn which is a better standard but it w full ,then I had to rebook by Expedia to find a vacat roomGenuine Expedia guest review
"Great Hotel for families and young couples."
An excellent experience. The location of the Hotel is very good, the beach is amazing. A lot of activities to adults and children, many good restaurants in the site. We have spent 3 days there without going anyplace else. Just staying at the hotel was enough fun and a pleasure.Genuine Expedia guest review
"Nice place for holiday with family"
We had really great time in the hotel. Our room in Al Bandar section was large, clean and very comfortable. Especially bathroom was perfect. The beach where we spent most of the day was so beautiful. There were many dining options with open buffet or alacarte, though little bit pricy. However, all pools are shallow, about 1.2m depth. There could be […] a deeper one for adults only. Read moreGenuine Expedia guest review
"Mediocre Experience from this luxory hotel...."
I had very high expectations of this hote/resort before coming. I had never "splurged" before to stay at such a "nice hotel" and being it was 5 stars and had lots of great reviews, I assumed it would live up to the reviews/expectations and would be worth my $. The grounds of the resort were amazing so we enjoyed walking around and eating at the various […] restaurants However, he hotel itself was disappointing (we stayed at the Al Jissah Resort Al Waha). The service upon check in was OK - but nothing special/high class about it. I had to go back to the front desk 3 times that evening because each time our key didnt work. The front desk people seemed a bit annoyed when I asked someone to walk me back to my room themselves to open it - which was frustrating since we were tired, and sitting in the hallways at a late hour just wanting to get into our room. The rooms of the Al Waha very small, non-impressive, non-personal and not cozie with no character. It was not laid out well and was not a place we wanted to spend any extra time. We did appreciate the help we were given in the tourist info center. The gentlemen who worked there were SO helpful and spend a lot of time helping me assess the best use of my time and made me feel at ease and never like I was taking too much of their time. That was appreciated. If I went back, I would stay somewhere less expensive (like the Radison, etc) and just come to the Shangri La to visit/eat/etc. Read moreGenuine Expedia guest review
"Great Hotel for Everyone"
Hotel was in a beautiful beach location. There are 3 hotels and you can use the pools of at least 2 of the hotels. They had a lazy river going through the hotel grounds that was fun for adults and kids. We stayed at the Al Waha hotel which was supposed to be for kids but it was fine for just adults also, our kids are grown but we still enjoyed this […] hotel. The bar areas were all very nice with attentive staff. Walt was the waiter we used for our 3 days and he gave outstanding service. He also told us about the 2 for 1 happy hour each night. Drink is never cheap in the Middle East but compared to other places it seemed to be a better deal. The beach area was beautiful although the water was not as clear as I'd like for diving. Also if you want to do a dolphin or boat trip book it early in your stay. We planned to go the last day but it was canceled due to weather. 15 Omani Dollars taxi ride from the airport seemed to be a fair value. Hotel also offers shuttle to the souq and grand mall. Khalid a man from Oman gave great information and directions. Great trip and we have already recommended it to others. Read moreGenuine Expedia guest review
"Good for 40+ couples and families"
Lovely setting. I was in Oman on business and stayed for weekend get-away. Resort is primarily couples 40+ and familes w young children. Overall very pleased. Pleasant surprise was snorkeling trip organized from their personal marina. Better coral and sea life than what i saw in Australia GB reef.Genuine Expedia guest review
"Great Hotel for Family Vacation"
Outstanding hotel and services!! The most friendly people we have ever experienced, and we travel alot. Had the "family" which were two connected rooms in the Al Waha Hotel which was excellent for a family of 4 with my two daughters of 19 & 22 We arrived the first night with no luggage because of a close flight connection, hotel gave us a package for […] 4 with everything we needed for free (shirts, pajamas, everything). Hotel resturants all excellent, especially the Shahrazad & Sultanah in the Al Husn Hotel. Would recommend the Al Waha for families with children, and the Al Husn for adults only but all 3 hotels are excellent, just depends on the price you want to pay. You walk at night between all 3 hotels on a walking path, great spa, tennis & scuba driving. The people of Oman are very friendly, and the country is as clean as Singapore and completely safe. We will go back many times! Read moreGenuine Expedia guest review
"Good starting point for small trips"
The hotel was really wonderful. Everyone made you feel like royalty. We fiancé and I stayed there but then took little day trips around the eastern coastal area and inland a bit. But we easily could have stay at the resort the whole time. There is a massvie chess board and checkers board that you have to check out on the beach. Super fun to play with […] almost lifesized pieces. Read moreGenuine Hotels.com guest review
Excellent hotel. boardwalk and beach is very nice. We enjoyed our stay.Genuine Expedia guest review
"Enjoy the tranquility and superb SPA!"
My wife and I had a romantic weekend with splendid food, very nice surroundings and excellent SPA treatment! Highly recommended!Genuine Expedia guest review
"what a pleasant experience"
it was great and the staff are so friendly , the service and the facilities excellent ,Genuine Expedia guest review
"Stunning location & excellent service"
Perfect spot for a relaxing break in Muscat. The hotel and facilities are excellent, although the bedroom decoration a little dated for my taste, this minor shortfall is more than compensated by the well trained, knowledgeable, professional and friendly staff.Genuine Hotels.com guest review
Great hotel, great facilities. Lovely for a getaway. I especially recommend it to those who love the beach, as there is not much to do all day other than swim, enjoy the water sports, and eat.Genuine Expedia guest review
QUIET,QUIET,QUIET.DO NO USE THE PHONE. YOU WILL REGRET IT. FOOD TOO EXPENSIVE FOR PRICE CHARGED.Genuine Expedia guest review
"Great hotel (alhusan) for relaxing"
Great hotel I really recommend it , but a bit expensiveGenuine Expedia guest review
"Great Hotel with exception to food"
Hotel ammenities and Service were amazing. The staff were very friendly and courteous and went out of their way to make the stay pleasant. Food served at the hotel both at the restaurant as well as in room dining were not palatable. We stayed at the hotel for 5 days and ate outside for 3 !Genuine Expedia guest review
Way overrated for the price paid, the hotel is not kept to standard, rooms are showing their age, carpets are worn in certain areas, the elevator mirrors and room doors are dirty, and paint is coming off in many areas of the pool and play areas. Room service is bad, we ordered extra towels three times, they were never delivered to the room. Response […] to phones is inexcusable, at time taking more than one minute of ringing for someone to pick up. Parking facilities are poor and not enough spaces in close proximity. The temperature of the pool was very warm, not sure whether it is poor design or failing equipment, but it felt like swimming in a Jacuzzi. We will never stay there again given this very poor overall experience!!! The only positives is the pool service and free water, which was a welcoming surprise. Read moreGenuine Expedia guest review
The staff were so nice and wnted you to have a good time. They did everything they could to make your stay comfortable.Genuine Expedia guest review
Loved it, great value, friendly staff, quiet location, would definitely stay again.Genuine Hotels.com guest review
"Good place for families with young children"
It is a great hotel for families (especially with young children). The staff is warm and welcoming and the location is perfect. On the downside, the restaurant prices are VERY expensive, and the rooms, while perfectly adequate, are a bit dated.Genuine Expedia guest review
Rooms small, bit warm too (ac never cooled room), could be repainted as well. Staff was friendly and helpful. Pancake laid in floor for 3 days in hallway before picked up. I was bit disappointed for the money paid and the overall conditions. Would rate as 3.8Genuine Hotels.com guest review
"Most convenient healing location"
The weekend vacation surrounded by beautiful sea and rock mountain scenery incredibly healed ourselves.Genuine Expedia guest review
"Review from an expat Aussie"
I stayed in Al Waha with a friend, but only for two nights. The view from the balcony was great, over the pool area with a good view of the cliffs and sea. The hotel was very clean and the staff were all very friendly and couldn't do enough to keep us happy. The beds were very comfortable, but they have feather pillows - not my favourites. The only […] complaint I had about the room was it wasn't soundproofed enough to block out a late night argument in a room close by! The pool area was very well kept and not overcrowded, enough space between the lilos for conversational privacy and enough trees and umbrellas for shade. The beach was wonderful, and sea was so clear and beautiful - you could see the fish swimming around. And they take care of the turtles when they come up to nest. The beach is checked and barricades are put around the nests until the eggs hatch. The breakfast was the usual buffet you get anywhere in the world, but with more friendly and consistant service. The restaurants we tried in the resort were fairly standard and fairly expensive. Muscat has to be the cleanest middle eastern city I've ever been to, and I've seen a lot of them over the last few years. And the taxis must be the cleanest in the middle east as well. Read moreGenuine Expedia guest review
"Loved this hotel!"
We went there for our wedding anniversary and they made it such a special occasion for us by taking care of every need! Superb staff and breath taking views!Genuine Expedia guest review
"Wonderful experience at Shangri-La Al-BandarMuscat"
We have spent one night at Shangri-La Al-Bandar with three kids of 10, 7 and 4 years old and were very pleased with the variety of activities that kids can do, from indoor Adventures Park to outdoor swimming and kayak. Very clean and modern rooms. Shangri-La staff was very welcoming. We have been upgraded. The hotel offered late check-out. There is […] a large variety of restaurants and evening belly dancing show near by the beach side. Wonderful day, we regret not have planned more days. Read moreGenuine Expedia guest review
"Developing their personnel"
For a Shangri La chain hotel, I believe they should work more on their personnel, their staves weren't helpful at all ... And specially at the front desk: they have lack of proper communication with their guests, I had a fight with them, but then the manager interfered and he solved the issue very professionally. Other then that, the whole atmosphere […] was friendly and the landscaping and views of the mountain and beach were very beautiful. Read moreGenuine Expedia guest review
I CAN SAY ONLY ONE WORD : EXCELLENT.. THE STAFF SO KIND.. I LIKED SAMBA RESTURANT AS ROMANTIC DINNERGenuine Expedia guest review
"a nice place"
a very nice experience. A bit expensive as it is in the low seasonGenuine Expedia guest review
"Shangri-La's Barr Al Jissah Resort & Spa"
Marvelous hotel in stunning setting. Great BBQ!Genuine Hotels.com guest review
It was luxurious in every way. The wait staff was amazing, as were the grounds. Breakfast buffet one of the best I've ever had anywhere in the world. Can't wait to return.Genuine Hotels.com guest review
"Quiet place great sun"
Great place to relax and disconnect from the outside world. The hotel is remote with no neighbor but you can get to Muscat in 20 minutes with a taxi or shuttle. We also took two boat trips to go snorkeling and dolphin watching it was great. Just a small annoyance, nowhere during the reservation process a "Voucher" is mentioned, but once at the hotel […] they requested a printed voucher proving that we had a paid reservation. Read moreGenuine Hotels.com guest review
We stayed at "Al-Waha" which is one of two "family oriented" hotels at the resort. This is our second visit to the hotel, the first visit was during the soft opening of the resort much has changed since then: more restaurants, a spa, a small shopping mall and more rooms. The resort has beautiful location on the beach surrounded by rocky hills. No jet […] skies no jet boats, very quite and virgin beach. The sea food restaurant is highly recommended both quality of food and location. Read moreGenuine Expedia guest review
"Little Slice of Heaven"
Wonderful hotel in an amazing location. The staff, hotel, the beach, the pools and lazy river were all perfect. The buffets, although a bit pricey for dinner, were delicious, high quality and offered a huge variety of cuisines. The kids and parents loved it!Genuine Expedia guest review
Must visit for anyone who's looking to relax and escape from reality!Genuine Expedia guest review
The staff is helpful, friendly, and made my time there so special. The quality of the staff makes this hotel.Genuine Hotels.com guest review
"Magnificent for some r&r"
Perfect ambiance, elegant, not too showy like other GCC hotels, such as the Emirates Palace in Abu Dhabi. Comfortable, divine service, amazing perks if staying at Al Husn, the 7 star property, which includes cocktail hour, gorgeous beyond words private beach, delicious breakfast and tea hour. Staff is stellar, only downside, it is far from anything […] else, but as the resort has everything you could possibly need, if you want to rest, relax, be pampered, this is the best hotel I have ever stayed at from all my travels around the world. Read moreGenuine Hotels.com guest review
"OK, but fatigued resort. Needs revitilisation."
The Hotel is pleasant, not amazing. Directions to the Hotel are non-existant and it is waaaaaay out of town. Spent 2.5 hrs driving around asking everyone 4 location. Simple to put map or GPS coords on the website, poor form for such a world-wide franchise. The environment is attractive, however no access 2 landscape outside hotel area . The recreation […] amenities are looking a little tired, some are rubbish. Pools are shallow and rather plain. The Hotel closed the beach when the waves reached ankle height - as this is one of the major attractions of the facility (on the beach) this is a poor management decision. No alternatives offered by staff. The staff should transfer guests up to next beach (part of the resort as well). Common ME establishment - charge well, nice facade, smile alot, but not committed to outstanding customer service particularly poor telephone manner and assistance. If you are familiar with ME "customer service" standards this will not surprise you, if u r used to Western standards you will frustrated and get yourself worked up - don't, yelling won't change a thing and will ruin your holiday. In summary, nice, isolated from the city, rooms way 2 small for 2 beds, poor TV selection, no in-house movies or music. Meals very expensive. Probably won't bother again, just a bit tired and retro. OK for 1-2 nights, but that is all. Read moreGenuine Expedia guest review
"Best Resort hotel in the Gulf region"
took my family to Shangri-La Muscat for a short Easter Break and had a outstanding experience there. We are used to these kind of 'full resort' hotels in back in Asia but this is the first one of its type we have found in the Gulf. The facilities were very new and especially the room was very luxurious. We managed to get interconnecting rooms so kids […] were nearby. The hotel staff have obviously been trained Shangri La style and were great. The pools and beach were well maintained and as a three hotel resort complex we had access to a number of pools. The sea beach was also enjoyable and we actually found the water in the sea actually cooler than the pool ! The beach itself did not have much sand but the water was great. There are a number of restaurants to choose from including a good room service and nightly entertainment. Food was fine though not great. The minor negative things I can think of was there should be more activities (unless you just want to sun bathe and read a book) both water sports and inland trips offered. The dolphin watch was there but full so could not go ! Also as self enclosed resort there is nothing else outside to do except the local souk. On the whole a great relaxing stay for the whole family and would certainly recommend it for a family. Look out for Expedia deals though to get a good value package ! Read moreGenuine Expedia guest review
Great Hotel. Exceptional service.Genuine Expedia guest review
"Great overall, pity about Tapas and Pool food"
While the restaurant buffets were second to none, we found the food quality in the Tapas bar and Pool bar to be more appropriate for a 3 star hotel - otherwise Italian restaurant and Buffet were fantastic, if a bit pricey.Genuine Hotels.com guest review
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