"Excellent customer service"
You have excellent customer service- We ate in the Siena- had room service -the maids- pool people- On every level, we were treated like royals! Seriously- I value that highly, and it did not go un-noticed- It was simply lovelyGenuine Hotels.com guest review
"Nice hotel but in a commercial area"
We had a really nice stay here but we were surprised to find that the hotel is in a corporate area....not necessarily the picturesque area I imagined (even though they have pretty vineyards behind the property). The room was very nice. They also have a convenient shuttle service into town which is nice. We didn't spend much time at the actual property […] so we can't comment on the amenities. Read moreGenuine Hotels.com guest review
Great hotel but for business traveler. Downside for Napa is that it is located in a Corporate business park!Genuine Hotels.com guest review
"Relaxing, picture perfect!"
The hotel staff were amazing. Everyone was so friendly.The pool and vineyards are beautiful. I would definitely recommend this to anyone.Genuine Hotels.com guest review
"Nice and looks like new"
The hotel is very nice and clean. We really liked the room set up (as nice as the pictures), the pool, the bowling alley (nice surprise) and the dining (dinner was delicious!). The location worked for us, since we were visiting Napa Valley and looking to get an early drive south of San Francisco on the day we checked out.Genuine Hotels.com guest review
Spent the night in this hotel to celebrate a birthday. BeautifulGenuine Expedia guest review
Checked in at midnight and out by 11am, can't get a late check out...Genuine Hotels.com guest review
"Spa was outstanding"
Spent a wonderful night there with a great friend we were upgraded to a beautiful room. We enjoyed the Spa the next day I would highly recommend this resort. I will defienetly be back.Genuine Hotels.com guest review
The resort was beautiful! It's not in downtown, but they offer shuttles. Many wineries are a short drive away. The pool and hot tub were fantastic. The bar and breakfast on the premises are expensive. Also, the bowling alley was closed for a private event, which was a bummer. Overall, we had a very nice stay and would definitely stay again.Genuine Hotels.com guest review
"Nice hotel but might not sleep!"
The property was very nice and the rooms seemed to be brand new. We both loved the bed - probably one of the most comfy beds. However, we really drew the short straw with our specific room location. First, the view outside of the window was of a wall - in the middle of Napa valley, we are staring out at a wall - ugh! But the worst was the 2nd night […] when there was a business convention downstairs. The music at the nighttime party was so loud, the walls in our bedroom were shaking. When we called, they pretty much said that we either needed to put up with it or pack all our stuff and move to another room. We stayed and boy were we sorry. The party downstairs did not stop until after 11:15 PM. I have never stayed at a hotel that managed this so poorly. We agreed we would stay at a B&B in the Napa valley for the next trip. You might have a great stay here - just make sure you get a room with a view and that is far away from the conference rooms. Read moreGenuine Expedia guest review
"Great place for a group stay"
With the Expedia deal, it was a great value. The room felt like a master bedroom suite in your home. The whole time we thought this would be a great place to come back with a few couples. There is a bowling alley, billards etc. Though you are little away from the wineries that is ok after tasting wine all day. There are restaurants and a movie theatre […] nearby. The spa was wonderful. Unfortunately the steam room was not working on the men's side. Only customer service issue was in the spa. I had my Groupon on my iPone app and she wanted a printout. Obviously I could not print it out but she was insistent. Finally the supervisor step in and allowed me to log in and print out my voucher. If you are going to use Groupon it would be good for them to except the voucher electronically too. Overall, I'll be back. Read moreGenuine Expedia guest review
Overall, our experience was a good one. The staff was either incredible helpful and pleasant or terrible. There was no middle ground. Wine tasting was meet with a very unpleasant gentleman that was not happy to be serving us or anyone else- very poor mood. However, the cheese area was fabulous and saved the event. Most irritating... When we asked about […] wine tours in the area, we got an overly enthusiastic gal pushing a time share breakfast at us. She promised that our room would be free, plus a $100 to use at the resort. We told her were not interested and she proceed to push. It really made the whole experience cheap. We paid a lot of money to stay there for one night; I expected to be treated differently. BTW, we walked away with nothing useful for our wine tasting request- we were very clear we just want suggestions on vineyards that would accommodate our quick trip. In all fairness- Upon arrival we did speak to an employee from the office, he help direct us to a nearby vineyard. He had to be called out of the office because the concierge’s area was not staffed (around 3:30pm). He was not an “expert” but gave us a few recommendations that turned out to be fabulous. He suggested we come back later in the day to speak to the concierge staff directly – that is when we had our irritating experience. Read moreGenuine Hotels.com guest review
"Meritage Hotel Resort and Spa"
This is a lovely hotel that's great for anyone looking to get away from it all, have a glass of wine and relax. Located inside a desolate business park, the hotel is a 10 minute or so drive from downtown. However, with onsite dining, wine tasting, a spa, a 24 hour room service menu and even a bowling alley - you may not need anything else during your […] trip to Napa. The sprawling grounds of the Meritage offer plenty to do and see. For a good leisurely activity, be sure to take a walk through the vineyards. The staff here is extremely nice and the service was very pleasing. I would highly recommend for a business trip or a weekend getaway. Read moreGenuine Hotels.com guest review
"Did not feel Special"
I was very excited to come and stay at the Meritage from the details of the Internet. Once we arrived, which was 11p, their was no valet, which was surprising with such high hotel rates and an almost booked Hotel on Valentine's Eve. Once we lugged our own luggage to our rooms, the room was very nice and clean But I really was expecting a jacuzzi tub […] in a Spa Lodging Hotel. We were also booked in a room where the 2nd floor was under construction and there is no ice machine on the floor we were on and there must have been at least 30 rooms on that floor. The next morning, we asked for late check out but we also asked when we checked in late for late check out and the front desk said they could accommodate us in the morning, but they said we have to be out promptly. My husband and I love Spa Getaways, however, we didn't want to stay any longer for we felt it wasn't a welcoming atmosphere. They should have offered to put our stuff in storage while we go and enjoy the spa facilities. Oh well.... Read moreGenuine Hotels.com guest review
"Excellent hotel for that special occasion"
We went to the Meritage Resort for our 25th Wedding Anniversary. It is quite pricey, so I would recommend it only for special occasions when you want to splurge. The rooms are quite large with King beds standard. The bathroom featured a very large shower that was stocked with bath gel, shampoo and conditioner, body lotion, cotton balls and Q-tips as […] well as a shower cap and soap. Also included in the room were bathrobes and very large and plush bath towels. There was a coffee maker as well as an assortment of coffee and teas. The refrigerator was stocked with 2 water bottles and a bottle of wine. Read moreGenuine Expedia guest review
A last minute jaunt to Napa Valley with my two adult children and family dog left us without a solid plan. I called Expedia and asked the customer service rep to find us a "gem" that we could stay at. Something up-scale. They recommended Meritage and we decided to try this out. Off the main path, we were still able to enjoy excellent dining, a tour […] of the winery, wine tasting and fun games at the "bar." The dog was welcomed and the staff was very accomodating. Oh, and the price was a good value for the accomodations. Thanks for making our trip extra-special! Read moreGenuine Expedia guest review
"Thanksgiving Family Getaway"
The Meritage Resort and Spa was a great getaway for the Thanksgiving Holiday. We enjoyed the Crush - sports bar and bowling alley and the Blend for morning coffee and afternoon sandwiches. The Spa was fantastic - we really felt pampered for a day. We plan to do it again next year.Genuine Hotels.com guest review
"Good Place with Some Exception"
We enjoyed our stay here. The rooms were clean, comfortable and well appointed. The staff was friendly. HOWEVER, we do have two gripes. Upon check-in we waited in a long line. (Okay, stated check-in time is 4:00pm; we arrived at 3:00 pm, so I can't complain too much.) The under-staffed front desk told us the room wasn't ready, so we completed the pre-checkin. […] Upon our return at 4:30 to get keys, the line practically stretched out the door. We were unable to get our keys from the concierge and were told we would have to wait in the line. Nonsense! We came back at 7:00 pm. The other negative was the fitness room. Although there is a good amount of cardio equipment, many of the machines' displays were non-functional. The TVs on the working machines only had 4 channels, none of which we were interested in. The servicing staff obviously gave the equipment little attention. All in all, the stay was good, however, for the price, I would have expected better. Read moreGenuine Expedia guest review
"Overall good but a lumpy bed"
Overall a good experience. We had a beautiful view. The only part that bothered us was that the bed was uncomfortable... hard and lumpy.Genuine Hotels.com guest review
"Great place for our wedding stay!"
We stayed at The Meritage for our destination wedding in Sonoma. It was a great place for us to host guests as well as stay while we were preparing for the wedding. I would definitely recommend this for a family or even a romantic getaway!Genuine Hotels.com guest review
We love staying at the Meritage. Although, it's a little off the beaten path of the wineries it has all the amenities pool, bowling alley and onsite restaurants.Genuine Expedia guest review
"Beautiful hotel, vineyard on site"
Pros: This hotel is gorgeous. The staff is incredibly friendly. Rooms were beautifully decorative, peaceful, accommodating. Cons: you might find this everywhere in napa, but the GUESTS were obnoxiously loud in the lobby, probably from a glass or three too many of wine. Also, the restaurant on site Sienne is ridiculously expensive and has terrible service, […] but the food is delish! Read moreGenuine Expedia guest review
"Amazing hotel, location and amenities"
We had not been to Napa in a long time and this hotel was a perfect one stop shop for us at night after driving up and down the Valley. Great food, nice bars and even bowling alleys. The staff was fantastic too.Genuine Expedia guest review
"Close to free way and close to everything."
All perfect !!!Genuine Hotels.com guest review
"Nice getaway site for 4 couples sans kids"
We went to the Meritage based on ratings and were not disappointed! Very nice, quiet (no kids) yet lots to do, staff helpful with Napa-related activities (shuttles to dinner, concierge, shipping wine, etc)Genuine Expedia guest review
Not a good time. The room was not acceptable and we asked to be moved.They moved us next to the room with the ice maker and I heard the motor running. Drove me crazy.they parked our car in front of sprinklers and got it full of hard water sports. I have a black car. It was all over the back window also.Genuine Hotels.com guest review
Great place to stay for first trip to Napa. We had so much of our trip planned out that we didn't really use the facility, except the gym and coffee shop. Very helpful in shipping the wine we bought, though.Genuine Expedia guest review
"A hidden gem"
The hotel staff is outstanding! They really cater to visitors' needs. While the location within an industrial park is not the best, the facilities and service and convenient distance to the town of Napa combined make this a great value for Napa Valley visiting. You can't go wrong with this choice.Genuine Hotels.com guest review
"A hidden gem"
The Meritage Hotel was a great find! The staff attentiveness is outstanding. The facility is well maintained. So, it's near an industrial park--get over it because it's well worth it. The vineyards and great restaurants nearby are all calling.Genuine Hotels.com guest review
"Beautiful, clean, and friendly staff"
Stayed here with my friend for a girls weekend. We had a great time.Genuine Expedia guest review
"Beautiful Resort, great amenities , fabulous staff"
It was amazing!Genuine Hotels.com guest review
"Disappointing for the price."
We stayed one night at this hotel. Due to the room not being ready until 5pm we were upgraded to a suite. The beds were bumpy and seemed old. The nightstand was a sticky mess. There are no towel bars or hooks in the bathroom. The cabanas at the pool have a reantal rate of 50 dollars for two hours. This is probably why they have limited seating. The […] hotel is located in a commercial park. It's very strange. It's seems as if this hotel was supposed to be condos and then changed into a hotel. The main pool is for adults only. If you have kiss you have to use the pool in the next building which is for families. Read moreGenuine Expedia guest review
"not sure if it was worth the price"
Beautiful hotel, but was expecting better service for the price.Genuine Expedia guest review
"nice place for a short stay"
the good thing about the hotel is that it has something to offer for all ages. adult pool, family pool, bowling alley, pool hall, nice fitness ctr. the restaurant on site wasnt exeptional but well worth it since its very convenient and wont have to drive.Genuine Expedia guest review
"Expected higher quality for the price"
We booked a room with a king size bed, but when we arrived late that evening were told they didn't have one available until the next day. I had even called ahead to let them know we would have a late check in. Needless to say the stay started out frustratingly, but at least they were going to fix it. WRONG! The room they moved us to smelled like an […] overflowed toilet that wasn't cleaned well, and to make matters worse, when we removed our shoes we noticed the carpet in front of the bathroom was wet. DISGUSTING! I expected much better quality from a resort of this caliber, and at the minimum a clean room. At least the grounds were nice, although it didn't make up for the room. Read moreGenuine Expedia guest review
"Nice facilities, but not so friendly staff"
We had to wait for 3 hours for check-in. I have to mention that we have a 4year old with us and they told us that we have priority.Genuine Expedia guest review
"GOOD HOTEL. RECOMMEND IT"
It is a very fine hotel. Great rooms, staff, facilities. They have a vineyard next to the hotel, and we had a tasting there. Very good. The tours to the vineyards were closed due to improvements, but still liked the tasting. Swimming pool area is very nice too. There is a Premium Outlet in the area!Genuine Expedia guest review
Too expensive for the quality of the hotel. Should have been at least $100 less, unless they seriously upgrade the propertyGenuine Hotels.com guest review
"Beautiful hotel in Napa"
Beautiful and luxurious hotel in wine country. We enjoyed hanging by the pool or exploring Napa Valley for wineries.Genuine Expedia guest review
"Great to stay in the Napa area."
The hotel is very nice. Not to far from the best wineyards of Napa and the city of Napa it self.Genuine Expedia guest review
"Nice launch pad for Napa"
Service was top notch. I was not happy with the location of my first room (I had expected a much better view of hills and vineyards). But they were happy to accommodate my room change request. The next room view was not much of an improvement, but at least had a nice balcony. Its a very large hotel complex, only a select few rooms will be in the prime […] central hotel area closest to the nice pool and lobby. But even if you choose the lowest priced room (with no special view) you will have a nice, clean, high quality, detailed room (and more funds left for wine tasting). Read moreGenuine Hotels.com guest review
"Getaway to Napa"
We usually stay in the Yountville area but found a good rate at The Meritage. It is South of Napa however easy to get to and from. The room was nice nothing special however the bed was very comfortable and so were the pillows. We went to several wineries and were tired when we got back to our room so didn't try the restaurant or the pool. The staff […] was friendly and room service was very quick. Next time we will probably stay back in Yountville . Just seems like why we come to be in "wine country". Read moreGenuine Hotels.com guest review
Great Hotel. The location is sort of funny because you go through a corporate park to get there. Location is less than 15 minutes from Downtown Napa, but if you like, you never have to leave the grounds. You can really pamper yourself over a weekend and never get in your car. The Restaurants are good and the wine bar and spa are excellent. You can walk […] the vineyards, hang out on the grounds or lay around the pool. Highly recommend. Read moreGenuine Expedia guest review
"Worst hotel stay inlst year"
Very sly front desk person --you will be on our top floor in a very quiet room. What he meant was yo will get a room in the farthest corner with no view ( except roof ari condintioning system) and it is a handicap access room so the shower head will hit yo in your belly. When you hang up your clothes they will hit the floor as the hangers are 3 feet […] off the floor. Read moreGenuine Hotels.com guest review
Nice hotel, lobby staff and check in folks were great; however, it seems the more I pay for a room, the more likely I am to find the bottom sheets on the beds do not cover the end of the mattress! Not good if you sleep with your feet over the end of the bed - ick! All they said at the front desk was. "I'll tell housekeeping about it. I remade both queen […] beds in our room. Read moreGenuine Hotels.com guest review
"Upscale hotel with beautiful views"
We spent a night at the Meritage while touring Napa and Sonoma. Room was spacious and clean, hotel staff was friendly, and the vineyard on the back of the hotel had the most beautiful view.Genuine Hotels.com guest review
"Great for couples or business trips"
Very clean and relaxing place to stay. Enjoyable and accomodating staff. Quiet and peaceful place.Genuine Expedia guest review
"OK - depends on staff"
Beautiful property with some nice rooms and pool area. Staff was super nice but the management of the hotel seems very short-sighted and focused on cost savings rather than luxury. Rooms were not ready in the late afternoon, which forced the staff to offer something in return. Food service in the restaurant seemed understaffed, but the food was delicious. […] Pools were nice and well maintained although it would be nice if the adults only pool was available to children during the day. Overall, we had a good time and every staff / line person we dealt with was polite and helpful. Read moreGenuine Hotels.com guest review
Beautiful hotel but a little far from wineries. Great staff friendly and helpful.Genuine Hotels.com guest review
"Nice place to stay"
A very nice place to stay although it is a bit out in the middle of nowhere. The hotel does offer shuttle services into town, so that helps. Our room was very comfortable and spacious and the staff was quite friendly and helpful.Genuine Expedia guest review
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