"Fine for a stopover at Heathrow"
Bus transfer from terminals is pricey and not altogether justified. Hotel was nice enough though, very friendly, courteous and professional staff. Minor problem with bathroom fixtures.Genuine Hotels.com guest review
"Awesome Stay for the New Year!"
Great location. Awesome service. Comfortable hotel and delicious food! Convenient location from the airport and city. Bus access to the Tube was close. about 100 feet from the hotel entrance... Fantastic time! The Staff was wonderful.Genuine Hotels.com guest review
"Nice hotel at Heathrow"
We booked for 3 people but they'd given us a room with a King size bed. It was sorted quickly, where they brought a foldable bed for my 7 year old. They also brought him some cookies. The beds were very comfortable !. Getting to London is relatively easy; Catch bus to Hatton Cross underground and catch Piccadily line. Since we had a car for 1st night […] (12 pounds parking) and internet costs ~$17 pounds I think, we took advantage of their all in 1 upgrade for 40 pounds per night. This allowed you free parking, free wifi, access to fitness center and pool plus access to the lounge. The lounge has free drinks including beer and wine so it somewhat paid for itself. Though some of the food snacks that we supposed to be there (eg/ breafkast time to 10) had nothing when we went in around 9:30. We did use the pool but it was too cold for me and I spent most time in hot tub while my son played in the pool. The upgrade may be value for money if you had a family like me but if I stay again, I'll consider it. As for Wifi, it is pretty costly but it is free in the lobby area and one thing I noted is that if you have service like Boingo, you can access it instead of the Hotel's option. We also ate in the hotel steak house restuarant : Food was very good quality but a bit pricey but it is Heathrow afterall. To get to the airport terminal, the Hoppa bus stops directly outside the hotel lobby. Read moreGenuine Hotels.com guest review
"Short, but relaxing and comfortable stay"
My wife and daughter stayed here while in transit back to the US. The comfort and service were what we expected from the Marriott brand so no complaints at all. The only issue was around the "hopper service" from Heathrow airport to the hotel. The fare is not high but, we have reason to believe we were overcharged for the trip to the hotel, by the driver. […] Please check fares for the service while you make your booking so you don't run into similar issues. Read moreGenuine Hotels.com guest review
"This hotel has it all!"
We are a family of 4 and it's hard to find a place that can accommodate us in a normal fashion. But this Marriott was perfect! In fact, the restaurant was so delicious, that we didn't want to leave! The beds were comfortable, the bathroom was large, and the showers were hot. We would definitely recommend this hotel to just about anyone! The only complaint […] is that there isn't an airport shuttle run by the hotel. It's more of a city bus that costs 7 Euros round trip per adult. but kids are free! Yay! Read moreGenuine Hotels.com guest review
"Okay hotel for overnight stay at Heathrow"
I've stayed at this hotel before in an Executive Level Room. Lounge facilities, inc evening snacks and drink were great then. In fact, I could probably have made a good meal out of them. This time however, I was disappointed with the experience. My room was not an Executive Room even though I had pre-paid for one. The key did not work, and I had to […] go back to the Lobby. Explained about key and the fact that it was not an Executive room. Staff mumbled something about the room that I couldn't understand, but did say I had use of the Executive Lounge. I was tired and didn't pursue the matter which is entirely my own fault. However, I realized that the room was right next to the elevators and I could hear every time someone used the elevator. At 4am this is not a good thing. Last time I stayed I had nice fluffy towels and a bathrobe. This time the towels were rough and scratchy and no bathrobe. Just coffee, decaf and regular tea in the room. Where was the cocoa and camomile tea I had last time? Don't be a wimp like me - if you think you have the wrong class room, pursue it and insist you get what you paid for. Read moreGenuine Expedia guest review
Excellent service and locationGenuine Hotels.com guest review
"usual marriott excellence"
only a few minor glitchs.....slow room service.....and not marriott's fault.....failure of marriott contractor shuttle service to stop at hotel to take us to airport for over 1 hr......hotel graciously paid for cab to airportGenuine Hotels.com guest review
Excellent stay espescially if you are in transit.Genuine Hotels.com guest review
Hotel is VERY good and restaurants fine. Price is the only problem here.Genuine Expedia guest review
"Isolated and expensive"
The great fact that this is so close to the airport with reasonably priced and frequent shuttle service was the main reason I booked. It is, because of its location, rather isolated to one not familiar with the immediate surroundings, and you are therefore thrown onto the resources the Marriott itself provides for food, drink, entertainment, etc. The […] results seemed a bit pricy compared to hotels in metropolitan London, which have nearby competition for outside food, drink, entertainment, etc. The free wifi service was very good and reached all the way into my third-level room when it was purportedly only confined to the lobby area. The main lobby bar area was a little slow in noticing me at the bar and attending, as they were also responsible for the comforts of the restaurant behind them. I was there only one night after an exhausting conference going home to the States, so that needs to be borne in mind. So: pleasant, clean, very good staff with a minor hiccup at the bar, but fairly costly in terms of what I expected I might have to pay for amenities beyond the room rate. Read moreGenuine Expedia guest review
"Convenient to Heathrow"
Just one night stay. Convenient back to airport. No Marriott Shuttle from Airport but free bus service available and frequent.Genuine Expedia guest review
"Nice, but upselling and hidden charges"
Overall it was good. The hard sell on the executive room upgrade when I checked in was annoying and deceptive though. Part of his pitch implied that it was a good deal b/c of the room internet access I would get without mentioning that you get free internet in the lobby (and in fact I could get the lobby internet from my room which faces the lobby). […] Also, you get charged a connection fee of 1.80 every time you use a calling card to make a call (even tho you connect with a toll free #). There is no notification of this fact anywhere that I could find. The people I checked out with claimed that this was normal in the UK. This was a big charge for me b/c I was having problems w/ my calling card and it took many attempts to make my one phone call. They quickly reversed all but 2 of the charges when I complained. On the good side, the room was very comfortable and the gym/pool area is fabulous. I'm not sure if I've ever been in a nicer work-out area. I would stay there again. Read moreGenuine Hotels.com guest review
"Quite Good Hotel - Near Heathrow Airport"
Chose Heathrow Airport Marriott due to proximity to departure airport location. Hotel is located in complex road structure around Heathrow -- made a bit more complicated due to never-ending roadwork in area. Hotel is modern --- "business elegant" catering to international travelers including flight crews. Has convenient selection of very fine restaurants […] and a business center with necessary computing gear. Requested quiet room -- away from runway or roadway noises. Room looked out over inner courtyard -- concrete with no access. This view was unimpressive but totally acceptable given that the room was quiet as requested. On downside -- as is typical for these hotels, everything is "European Pricey". Room rates do not included meals, of course. But many items included in US hotels as part of the reservation must be purchased at this hotel. Examples -- unless you sign up to use the business center, you must pay for WiFi connection. Also, shuttle bus to terminals costs about 4 pounds per person as it is a common-carrier serving all hotels. Traveler should recognize this is most convenient way to serve all hotels in area -- but it does require more transport time due to other stops -- up to 45 minues from Marriott. Also, travelers with large luggage need to manage these pieces with help from fellow travelers. Read moreGenuine Expedia guest review
"Far away from the city but nice hotel"
Customer service was great. Paid $40euro per day for the lounge and it was nice cause the kids can go get anything they want all day long. The pool was nice and the employees were kids friendly.Genuine Expedia guest review
"Nice hotel at London Heathrow."
Friendly and helpful staff. Located close to London Heathrow airport. Helpful concierge directed us to a nearby restaurant when we enquired. Again helped us quickly get a taxi to the airport when we were in a hurry and helped arrange our substantial luggage in the car. A short (over-night) but nice stay.Genuine Expedia guest review
The staff was helpful and friendly. We had a pleasant stay.Genuine Expedia guest review
"Great Hotel close to Airport"
Good stay. Got upgrade to use executive lounge, which was great for drinks and snacks. Nice pool. Excellent buffet breakfast on the weekend. OnIy minus, as with all Heathrow Airport Hotels, is that they don't have their own shuttles so you have to use Hotel Hoppa bus ($4 one way per adult) or public bus (free). This an inconvenience, but common to all […] Hotels in this area. Ok to use for Airport stopover, but not convenient if you want to go into Central London for a few days. Read moreGenuine Expedia guest review
"Nice hotel, close to the airport."
It would have been nice if the hotel offered a free shuttle to the airport, since that is why most people stay here.Genuine Expedia guest review
"Overnight at Heathrow"
Easy transfer to hotel. Excellent facility. Great restaurantGenuine Hotels.com guest review
Needed a hotel to lay over in London. Quite convenient and staff was helpful and friendly.Genuine Hotels.com guest review
Other than never seeming to have enough front-desk staff to handle the volume, and the hallways really needing some touch-up, it was a very pleasant stay. No complaints what-so-ever.Genuine Expedia guest review
"Nice hotel next to airport"
Convenient hotel to airport. Good breakfast & internet services. Close to Legoland & ability to take public transportation into Central London from this spot.Genuine Hotels.com guest review
Everything was great. The pool was a little smaller than we'd anticipated, but the room was comfortable. We were disappointed that breakfast wasn't served until 6 am b/c we had to leave at 5:20. Seems like they'd be more accommodating. Beds were comfortable, shower was large. Restaurants looked nice but we went next door to the Sheraton's sports bar-more […] our style. Read moreGenuine Expedia guest review
One of the friendliest & cleanest Marriott Hotels I've ever been in.Genuine Hotels.com guest review
Beds were comfortable. It was extremely quiet (no airport noise). Breakfast was amazing.Genuine Expedia guest review
"A typical airport hotel"
It is a fine place to stay when you need to leave for an early flight. If you take the shuttle, it is 8 pounds each way, cash only. The restaurants in the lobby are crazy expensive (almost five pounds for a bottle of Coors Light beer), but they have you stuck there.Genuine Expedia guest review
The staff are extremely helpful. I would stay at the hotel again.Genuine Hotels.com guest review
"Functional Hotel next to Heathrow Airport"
Nothing special but it works. Friendly staff. Good business facilities.Genuine Expedia guest review
"wonderful hotel staff at front desk"
THe front desk staff were so very helpful ad patient with us weary travelers. Really appreciated their help. The beds are too soft and coffee should be available at any time for international customers that undoubtedly use this hotel. Lovely place. Starbucks wasn't even up and running at 6am.... Overall fantastic . In US free shuttles transport hotel […] guests to and from airport. Lots of extra costs. Lastly, the airport is not user friendly in terms of unfamiliar guests/new arrivals trying to find their way to your lovely hotel. Thank you for a lovely stay. Read moreGenuine Expedia guest review
"Try another one at Heathrow"
The check-in was a mess. The line was 10 people long and it took 15+ minutes even with 2 staff members. The room was small and the bed was soft and "creaky". I woke up with a back ache the next day. We had dinner at the hotel and the waiter obviously did not know what he was doing. He was very polite and apologetic. In my mind no one trained him to […] do his job. The food was so-so. All in all this Marriott was a disappointment! Read moreGenuine Expedia guest review
"Good stop before flying back"
Staff was helpful and knowledgable Rooms very clean and a very good restaurantGenuine Expedia guest review
Electricity was down for over 12 hrs and did not receive any kind of apology. Other than that everythings fine. Will not stay there next time.Genuine Expedia guest review
"BEAUTIFUL ROOM IN LONDON HEATHROW MARRIOT"
THE STAFF WAS VERY NICE AND CHECK IN WAS QUICK. THE ROOM WAS VERY NICE AND HAD EVERYTHING WE NEEDED INCLUDED. THE BED WAS VERY COMFORTABLE AND I DIDNT EVEN HAVE TO ASK FOR MORE PILLOWS THEY PUT SO MANY ON THE BED. THE BREAKFAST WAS DELICIOUS AND THEY HAD A VERY GOOD VARIETY. WE HAD THE CONCIERGE GET US A TAXI AND HE WAS VERY ACCOMADATING. THE CHECKOUT […] WAS ALSO VERY EASY. THE ONLY THING MORE THAT THEY COULD OFFER IS FREE INTERNET IN THE ROOMS. OTHER THAN THAT I HAVE ALWAYS FOUND THE MARRIOT ONE OF THE BEST HOTELS. I WILL ALWAYS MAKE THEM MY FIRST CHOICE. Read moreGenuine Hotels.com guest review
Convient to airport, in fact close enough that the burning of the rubber from when the aircraft land became annoying if you were outside much and the wind was blowing toward the hotel from the runway.Genuine Hotels.com guest review
"convenient business stay"
Very nice hotel with excellent location for mobility. The only negative comment is that the AC did not work very well.Genuine Expedia guest review
Everyone at the hotel was really nice and helpful and gracious. The morning breakfast was excellent, both of the restaurants were great. The room was super quiet and clean, and the bed really really comfortable.Genuine Expedia guest review
"not for families"
Most disappointing was the high extra charge to use the internet. We booked for 3 adults and the reservation was for a single king-size bed(??). It seemed hard to convince them that we needed two beds. Charge for breakfast seemed high even by UK standards. I would only recommend this hotel when traveling on a liberal expense account; not for famili […] es. Read moreGenuine Expedia guest review
Best hotel on Bath Road, though restaurants are really expensive...and again, you must pay for internet!Genuine Hotels.com guest review
Convenient but too expensive.Genuine Hotels.com guest review
"Good LHR stay"
Very good stay very near LHR. Based upon our experience, they are well suited to early arrivals and a 24hr operation from the airport traffic. The building is well insulated for sound, so the nearby runway is nt an issue. You can take the city buses for free from T3 or T5, just tell the driver where you are going as the hotel is within the free zone. […] Only downside was a lack of local eats outside of the hotels. Read moreGenuine Hotels.com guest review
The front desk and the gift shop person were very rude. It seemed to be a bother for them that I was checking in or buying something. I have stayed at other Marriots and have not encountered this in the pas.Genuine Expedia guest review
"Great base before heading into the city"
Very convenient to get to the airport. Great base to work from before you have to get into the City. You cannot walk there but the short bus trip (hopon) is no problem. They let us check in very early which really made a difference. Restaurants are pricey and therefore it makes sense to book the executive suites - allowing you access to free internet […] and the lounge (free food and drinks). Good gym and pool. Read moreGenuine Expedia guest review
"Good hotel for catching an early morning flight."
Very clean and comfortable as most Marriott hotels are. Nothing unexpected, all hotel staff very friendly and courteous. Had a problem with a dinner entree (old fish) but was offered a replacement right away. Will probably stay here again.Genuine Hotels.com guest review
"Great For Heathrow Overnight"
This is a great place to stay if you are looking for a convenient stay at Heathrow especially to catch an early morning flight. We had a rental car and it was very close to the gas station and car rental return in the early am before our flight. We did not take the shuttle so I can't comment on that. The concierge was great in giving us all the specifics […] on driving directions. And the front desk was friendly and helpful. Also it was easy to check in for flight and print out boarding passes in the hotel lobby for no charge. The hotel lobby is a nice atmosphere to have one last drink before you head out of town. Overall the room was great, did not have any problems at all. I think for the price and star rating, it is a great value. It was nice to be stress free on our last night. Also McDonalds is right down the street if you need a cheaper and less healthy meal option!! Read moreGenuine Expedia guest review
"Best Experience in my UK trip"
The staff is very nice and willing to help guest. This is my best experience in my UK trip. Absolutely will come backGenuine Expedia guest review
"Convenient location, but not very "user friendly""
This is a very nice Marriott facility in a location that is convenient to the airport. But I found that in spite of being located only a short hop from Heathrow terminals, there is no hotel shuttle service. A contract bus picks up airport passengers on the half-hour, however there is no assistance with luggage, and a charge of 4 pounds per person is […] levied. I waited for the bus for 15 minutes, saw it arrive at the hotel - didn't slow down or wait to see if there were any passengers waiting, then take off. I had to wait 30 more minutes for the next round. The hotel was apologetic, but explained that they have no control over the bus service, and they have no shuttle themselves. Although food is available for purchase at a couple of restaurants in the hotel, the price is extremely high, and the food quality only average. There are no options within reasonable walking distance, other than a McDonalds about 3 blocks away. Hotel staff was friendly and generally helpful. Read moreGenuine Expedia guest review
"Modern, clean, and Marriott standards"
After traveling in England for two weeks, we now know what to expect in the way of peculiarities associated with English lodging. First of all, nothing is free so if you expect this going in, you will be sorely disappointed. Expect to pay for the shuttle to the airport (I kid you not), parking, Internet, and no way to get more than one plate o,f "takeaway" […] from one of the restaurants. Oh, they also charge you to do takeaway. With fuel costs at 8 to 9 dollars a gallon, and the VAT on all goods and services, just expect to pay for anything extra. With this mindset, enjoy the beautiful lobby and Marriott bed. If possible, get the upgrade package which gets you club lounge access and complimentary drinks, snacks, breakfast, etc. Well worth it. Staff could not have been nicer and no one expects a tip, so they are so pleased if you do. Americans are liked. If possible, bring your own dinner or food from a nearby venue. This is just the way things are in many parts of England. Read moreGenuine Expedia guest review
The hotel was very well run. Nicely decorated, flawlessly maintained, staff pleasant and effective, restaurant excellent, fitness centre and pool great; most trouble free stay we have ever had.Genuine Hotels.com guest review
"Shame about the service"
One hour to check in, and then almost another hour to get our bags collected by the bellhop on checkout. Other than that clean and comfortable standard hotel room. Close to the airport.Genuine Hotels.com guest review
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