Friendly and helpful staff. Lack of hotel suttle was a negative.Genuine Hotels.com guest review
"close to all must see sights"
excellent place, good service, will definetly recommmend. service was excellent food was great, service was very ggod.Genuine Hotels.com guest review
Excellent! A special cudo to the matte d in the Italian restaurant. Also the very nice Korean server!Genuine Hotels.com guest review
"last stop before the airport"
We had rented a flat in London for 13 days but wanted to be close to the airport for our early flight the next morning. The hotel was clean and comfortable. We were given an early check-in no problem. Staff was helpful with confirming our flight info for the next day. It was the perfect way to relax after a very busy vacation. Definitely recommend this […] hotel. Read moreGenuine Hotels.com guest review
The hotel has so many food offerings on site. Great stay!Genuine Hotels.com guest review
"Marriott Dependability in a convenient location"
Our family stayed at the Heathrow Marriott as a landing/launching spot for a family vacation. The hotel was busy, filled with both professionals (flight attendants, business people, etc.) as well as families. For an extra fee, you received parking, wi-fi, breakfast, and access to the executive lounge. For a family eating breakfast, the extra fee saved […] me money. The rooms were standard Marriott. The neighborhood has pubs within walking distance, if you do not want to eat at hotel's restaurants Read moreGenuine Hotels.com guest review
"This hotel is great if you want to spend one night"
The airport is located just 10 minutes away and the free bus transportation is a great benefit that you have to take, the bus stop back to the airport is just crossing street.Genuine Hotels.com guest review
"A great hotel"
London Heathrow Marriott was a great hotel for us. We stayed on the final night of our vacation because of its proximity to the airport. The staff was extremely helpful, the beds were beyond comfortable, and the whole hotel just looked great. They opened up the coffee shop area for us even though it was essentially closed, they gave us advice on flying […] out of Heathrow, and much more. Read moreGenuine Hotels.com guest review
a bit of a hike to get to - bus station is a long walk with two tired kids after 14 hr flight and the hotel shuttle isn't free like it is in the states. fabulously nice italian front of house lady. i told her we needed to sleep for 12 hrs and she put us high up in a totally quiet room. beds were gorgeously comfy, bathroom nice and spacious. free water […] and apples. only saw the hotel for five minutes as we were arriving and leaving, as was asleep for the rest of the time, but all looked good. was somewhat surprised to hear that she had upgraded me to 'free internet' as noone charges for this anymore. like saying 'free hot water'. Read moreGenuine Hotels.com guest review
"Close to airport"
Enjoyed our stay. Only negative was that access to computers and a printer required for printing our boarding passes was limited to executive member travelers. I am a marriott rewards member but was required to use the pay computers in the lobby. When you pay nearly $300 for one nights stay, it seems a bit over the top to ask a guest to pay to print […] a boarding pass. Read moreGenuine Hotels.com guest review
"good hotel to stay at if landing late at heathrow"
very good overall after landing late at night at heathrow. Price good, but too far from central london to use it as main hotel when site seeing central london and tourist areas. Free bus service from airport to this hotel using the public buses from airport to this hotel, since this hotel is at periphery of the airport.Genuine Hotels.com guest review
"Don't take the hoppa bus"
The hotel was very accommodating with our infant son, provided a baby cot and a gift set of baby shampoo. The hotel is very nice and clean but it is not that close to the airport. It is one of the closest, but still like 10-15 minutes away. If you have more than 2 people it is cheaper to take a taxi than the 5 euro per person hoppa bus. There is also […] a free bus that stops at the airport and the hotel but it takes awhile. Look for the 285/555 bus. You can catch it from the airport or just take the underground to Haxton Cross and catch it if you are buying an underground pass. Read moreGenuine Hotels.com guest review
"Great hotel, service so-so"
The hotel is beautiful with a great pool and nice restaurants. But when we checked in and asked our bags to be sent up, our bags didn't arrive and we had to call down to the desk. The clerk took care of it, but our bags had been just sitting down by the front desk for a while. Then, at check out, the cab that had been booked for us by the front desk […] was double-booked by the hotel, strangely, so they had to call another cab. That was very worrying since we had to get to our flight on time. Spotty service at this hotel. Read moreGenuine Hotels.com guest review
Great overnight spot on our travels. Great staff. thank you.Genuine Hotels.com guest review
very good will come back next time we are in LondonGenuine Hotels.com guest review
"Good hotel near Heathrow"
Overall, good place to stay if you need to be near LHR. Near bus service and a few stops from the Tube. Still cost almost 20 Pounds to get their by taxi (from LHR) although there is a bus service every 30 min. Was able to check in relatively early (noon) at no extra cost. Only criticism during my stay was that it took longer than it should have to be […] seated for breakfast at the restaurant every morning. Staff was quite friendly and gym was more than adequate (although crowded at times). Not a whole of places to go within walking distance other than other airport hotels. Read moreGenuine Hotels.com guest review
"A good place to stay"
I would stay again for sure. It is clean and a great place location.Genuine Hotels.com guest review
"Okay. Sports lacks atmosphere"
Pretty standard Marriott fare. Sports bar is bland.Genuine Hotels.com guest review
They had only one room reserved while my confirmation had 2 rooms listed. Fortunately, they had an extra room available. Food is overpriced.Genuine Hotels.com guest review
"Fine for a stopover at Heathrow"
Bus transfer from terminals is pricey and not altogether justified. Hotel was nice enough though, very friendly, courteous and professional staff. Minor problem with bathroom fixtures.Genuine Hotels.com guest review
"Awesome Stay for the New Year!"
Great location. Awesome service. Comfortable hotel and delicious food! Convenient location from the airport and city. Bus access to the Tube was close. about 100 feet from the hotel entrance... Fantastic time! The Staff was wonderful.Genuine Hotels.com guest review
"Nice hotel at Heathrow"
We booked for 3 people but they'd given us a room with a King size bed. It was sorted quickly, where they brought a foldable bed for my 7 year old. They also brought him some cookies. The beds were very comfortable !. Getting to London is relatively easy; Catch bus to Hatton Cross underground and catch Piccadily line. Since we had a car for 1st night […] (12 pounds parking) and internet costs ~$17 pounds I think, we took advantage of their all in 1 upgrade for 40 pounds per night. This allowed you free parking, free wifi, access to fitness center and pool plus access to the lounge. The lounge has free drinks including beer and wine so it somewhat paid for itself. Though some of the food snacks that we supposed to be there (eg/ breafkast time to 10) had nothing when we went in around 9:30. We did use the pool but it was too cold for me and I spent most time in hot tub while my son played in the pool. The upgrade may be value for money if you had a family like me but if I stay again, I'll consider it. As for Wifi, it is pretty costly but it is free in the lobby area and one thing I noted is that if you have service like Boingo, you can access it instead of the Hotel's option. We also ate in the hotel steak house restuarant : Food was very good quality but a bit pricey but it is Heathrow afterall. To get to the airport terminal, the Hoppa bus stops directly outside the hotel lobby. Read moreGenuine Hotels.com guest review
"Short, but relaxing and comfortable stay"
My wife and daughter stayed here while in transit back to the US. The comfort and service were what we expected from the Marriott brand so no complaints at all. The only issue was around the "hopper service" from Heathrow airport to the hotel. The fare is not high but, we have reason to believe we were overcharged for the trip to the hotel, by the driver. […] Please check fares for the service while you make your booking so you don't run into similar issues. Read moreGenuine Hotels.com guest review
"This hotel has it all!"
We are a family of 4 and it's hard to find a place that can accommodate us in a normal fashion. But this Marriott was perfect! In fact, the restaurant was so delicious, that we didn't want to leave! The beds were comfortable, the bathroom was large, and the showers were hot. We would definitely recommend this hotel to just about anyone! The only complaint […] is that there isn't an airport shuttle run by the hotel. It's more of a city bus that costs 7 Euros round trip per adult. but kids are free! Yay! Read moreGenuine Hotels.com guest review
"Okay hotel for overnight stay at Heathrow"
I've stayed at this hotel before in an Executive Level Room. Lounge facilities, inc evening snacks and drink were great then. In fact, I could probably have made a good meal out of them. This time however, I was disappointed with the experience. My room was not an Executive Room even though I had pre-paid for one. The key did not work, and I had to […] go back to the Lobby. Explained about key and the fact that it was not an Executive room. Staff mumbled something about the room that I couldn't understand, but did say I had use of the Executive Lounge. I was tired and didn't pursue the matter which is entirely my own fault. However, I realized that the room was right next to the elevators and I could hear every time someone used the elevator. At 4am this is not a good thing. Last time I stayed I had nice fluffy towels and a bathrobe. This time the towels were rough and scratchy and no bathrobe. Just coffee, decaf and regular tea in the room. Where was the cocoa and camomile tea I had last time? Don't be a wimp like me - if you think you have the wrong class room, pursue it and insist you get what you paid for. Read moreGenuine Expedia guest review
Excellent service and locationGenuine Hotels.com guest review
"usual marriott excellence"
only a few minor glitchs.....slow room service.....and not marriott's fault.....failure of marriott contractor shuttle service to stop at hotel to take us to airport for over 1 hr......hotel graciously paid for cab to airportGenuine Hotels.com guest review
Excellent stay espescially if you are in transit.Genuine Hotels.com guest review
Hotel is VERY good and restaurants fine. Price is the only problem here.Genuine Expedia guest review
"Isolated and expensive"
The great fact that this is so close to the airport with reasonably priced and frequent shuttle service was the main reason I booked. It is, because of its location, rather isolated to one not familiar with the immediate surroundings, and you are therefore thrown onto the resources the Marriott itself provides for food, drink, entertainment, etc. The […] results seemed a bit pricy compared to hotels in metropolitan London, which have nearby competition for outside food, drink, entertainment, etc. The free wifi service was very good and reached all the way into my third-level room when it was purportedly only confined to the lobby area. The main lobby bar area was a little slow in noticing me at the bar and attending, as they were also responsible for the comforts of the restaurant behind them. I was there only one night after an exhausting conference going home to the States, so that needs to be borne in mind. So: pleasant, clean, very good staff with a minor hiccup at the bar, but fairly costly in terms of what I expected I might have to pay for amenities beyond the room rate. Read moreGenuine Expedia guest review
"Convenient to Heathrow"
Just one night stay. Convenient back to airport. No Marriott Shuttle from Airport but free bus service available and frequent.Genuine Expedia guest review
"Nice, but upselling and hidden charges"
Overall it was good. The hard sell on the executive room upgrade when I checked in was annoying and deceptive though. Part of his pitch implied that it was a good deal b/c of the room internet access I would get without mentioning that you get free internet in the lobby (and in fact I could get the lobby internet from my room which faces the lobby). […] Also, you get charged a connection fee of 1.80 every time you use a calling card to make a call (even tho you connect with a toll free #). There is no notification of this fact anywhere that I could find. The people I checked out with claimed that this was normal in the UK. This was a big charge for me b/c I was having problems w/ my calling card and it took many attempts to make my one phone call. They quickly reversed all but 2 of the charges when I complained. On the good side, the room was very comfortable and the gym/pool area is fabulous. I'm not sure if I've ever been in a nicer work-out area. I would stay there again. Read moreGenuine Hotels.com guest review
"Quite Good Hotel - Near Heathrow Airport"
Chose Heathrow Airport Marriott due to proximity to departure airport location. Hotel is located in complex road structure around Heathrow -- made a bit more complicated due to never-ending roadwork in area. Hotel is modern --- "business elegant" catering to international travelers including flight crews. Has convenient selection of very fine restaurants […] and a business center with necessary computing gear. Requested quiet room -- away from runway or roadway noises. Room looked out over inner courtyard -- concrete with no access. This view was unimpressive but totally acceptable given that the room was quiet as requested. On downside -- as is typical for these hotels, everything is "European Pricey". Room rates do not included meals, of course. But many items included in US hotels as part of the reservation must be purchased at this hotel. Examples -- unless you sign up to use the business center, you must pay for WiFi connection. Also, shuttle bus to terminals costs about 4 pounds per person as it is a common-carrier serving all hotels. Traveler should recognize this is most convenient way to serve all hotels in area -- but it does require more transport time due to other stops -- up to 45 minues from Marriott. Also, travelers with large luggage need to manage these pieces with help from fellow travelers. Read moreGenuine Expedia guest review
"Far away from the city but nice hotel"
Customer service was great. Paid $40euro per day for the lounge and it was nice cause the kids can go get anything they want all day long. The pool was nice and the employees were kids friendly.Genuine Expedia guest review
"Nice hotel at London Heathrow."
Friendly and helpful staff. Located close to London Heathrow airport. Helpful concierge directed us to a nearby restaurant when we enquired. Again helped us quickly get a taxi to the airport when we were in a hurry and helped arrange our substantial luggage in the car. A short (over-night) but nice stay.Genuine Expedia guest review
The staff was helpful and friendly. We had a pleasant stay.Genuine Expedia guest review
"Great Hotel close to Airport"
Good stay. Got upgrade to use executive lounge, which was great for drinks and snacks. Nice pool. Excellent buffet breakfast on the weekend. OnIy minus, as with all Heathrow Airport Hotels, is that they don't have their own shuttles so you have to use Hotel Hoppa bus ($4 one way per adult) or public bus (free). This an inconvenience, but common to all […] Hotels in this area. Ok to use for Airport stopover, but not convenient if you want to go into Central London for a few days. Read moreGenuine Expedia guest review
"Nice hotel, close to the airport."
It would have been nice if the hotel offered a free shuttle to the airport, since that is why most people stay here.Genuine Expedia guest review
"Overnight at Heathrow"
Easy transfer to hotel. Excellent facility. Great restaurantGenuine Hotels.com guest review
Needed a hotel to lay over in London. Quite convenient and staff was helpful and friendly.Genuine Hotels.com guest review
Other than never seeming to have enough front-desk staff to handle the volume, and the hallways really needing some touch-up, it was a very pleasant stay. No complaints what-so-ever.Genuine Expedia guest review
"Nice hotel next to airport"
Convenient hotel to airport. Good breakfast & internet services. Close to Legoland & ability to take public transportation into Central London from this spot.Genuine Hotels.com guest review
Everything was great. The pool was a little smaller than we'd anticipated, but the room was comfortable. We were disappointed that breakfast wasn't served until 6 am b/c we had to leave at 5:20. Seems like they'd be more accommodating. Beds were comfortable, shower was large. Restaurants looked nice but we went next door to the Sheraton's sports bar-more […] our style. Read moreGenuine Expedia guest review
One of the friendliest & cleanest Marriott Hotels I've ever been in.Genuine Hotels.com guest review
Beds were comfortable. It was extremely quiet (no airport noise). Breakfast was amazing.Genuine Expedia guest review
"A typical airport hotel"
It is a fine place to stay when you need to leave for an early flight. If you take the shuttle, it is 8 pounds each way, cash only. The restaurants in the lobby are crazy expensive (almost five pounds for a bottle of Coors Light beer), but they have you stuck there.Genuine Expedia guest review
The staff are extremely helpful. I would stay at the hotel again.Genuine Hotels.com guest review
"Functional Hotel next to Heathrow Airport"
Nothing special but it works. Friendly staff. Good business facilities.Genuine Expedia guest review
"wonderful hotel staff at front desk"
THe front desk staff were so very helpful ad patient with us weary travelers. Really appreciated their help. The beds are too soft and coffee should be available at any time for international customers that undoubtedly use this hotel. Lovely place. Starbucks wasn't even up and running at 6am.... Overall fantastic . In US free shuttles transport hotel […] guests to and from airport. Lots of extra costs. Lastly, the airport is not user friendly in terms of unfamiliar guests/new arrivals trying to find their way to your lovely hotel. Thank you for a lovely stay. Read moreGenuine Expedia guest review
"Try another one at Heathrow"
The check-in was a mess. The line was 10 people long and it took 15+ minutes even with 2 staff members. The room was small and the bed was soft and "creaky". I woke up with a back ache the next day. We had dinner at the hotel and the waiter obviously did not know what he was doing. He was very polite and apologetic. In my mind no one trained him to […] do his job. The food was so-so. All in all this Marriott was a disappointment! Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )