"Needed to stay close to airport"
The hotel is beautiful, but the room was not.Genuine Hotels.com guest review
Wonderful hotel, beautiful atrium, comfortable bed, amenities abound,a knowledgable and extremely helpful staff, close proximity to Heathrow airport, and having a Starbucks coffee shop on the premises was a plus.Genuine Hotels.com guest review
One night stay before flying out very comfortable and convenient hotelGenuine Hotels.com guest review
"typical airport hotel"
Typical upscale but pricey airport hotel. You need to pay for the internet around 12 Pounds (ridiculous like always!) and the shuttle bus to the terminals 1,2,3 costs also around 5 Pounds. Good thing is that you can buy the ticket next to the concierge desk and with credit card. Please reserve enough time for the shuttle to the terminal.Genuine Hotels.com guest review
"OK if you are waiting for a flight"
Just an overnight waiting for a flight home. Found bed uncomfortable. Room was clean, nice bathroom, though the raised tub/shower is a bit ackward if you are tall. They charge for the bus service to the airport and it takes about a half hour. WE took a cab instead, but really they should give free pickup and delivery like most "airport" hotelsGenuine Hotels.com guest review
"Uncomfortable bed and no free wifi in rooms"
quick overnight stay before flight out. I requested two double beds for a family of four which they did comply. However, one of the beds was shaped like a taco shell and very uncomfortable to sleep in for two people. Also, I was shocked to find out the free wifi was only available in the lobby which was a bit of inconvenience. The hotel was very clean […] which is a plus. The food at the hotel was very expensive. Read moreGenuine Hotels.com guest review
"Would Stay Again"
Stayed only one night just before an early morning flight out of Heathrow. I had to return a rental car and the hotel arranged for an employee to follow us to the rental facility where he waited for us to turn in our car and then he drove us back to the hotel. A very nice surprise service. The same arrangement the next morning with hotel car service […] to the terminal for what I thought was a nominal fee. Read moreGenuine Hotels.com guest review
Response by London Heathrow Marriott Hotel Thank you so much for your complimentary review; we are delighted you enjoyed your stay with us, and it was a pleasure to host you!
"A Traveler's Transition Respite"
We usually check in to one of the LHR hotels the afternoon before a morning flight so our daughter does not have to drive 2.5 hrs each way, consecutively. She wants to be there to see us off at the airport before she goes home, to go to work. This Marriott is actually an extension to the airport lounge idea. It is attractive and comfortable. People […] here are in transition regarding their flight travels. It is comfortable and clean. Staying here eliminates the stress of making your flight on time. No one would stay in this area for any other reason. It lacks any of the ambiance one would expect elsewhere. Having said that, thank goodness it is there. The staff is very friendly and helpful. Read moreGenuine Hotels.com guest review
"Overnight at Heathrow"
Overnight at Heathrow. Lots of choices, picked Marriott because someone had told me it was pretty good. It was fine. Getting wifi was a challenge. Rooms were fine, bathrooms small, washcloths a bonus in a country otherwise unfamiliar with the concept. Nice staff. Excellent breakfast included.Genuine Hotels.com guest review
"Close to Heathrow"
We had a great time at the Heathrow Marriott. Front desk was super friendly and helpful. We wanted to try an Indian restaurant, and they helped us get a reservation and a taxi there. Unfortunately, they tacked on a hefty £24 taxi charge to our bill despite the fact the taxi ride was 6 minutes long. Also, the taxi driver said we had to pay him. We ended […] up getting another taxi driver to take us back to the hotel, and he charged us £6. The Marriott took off the charge, so we're happy, but I would recommend finding your own taxi service. Unless, of course, you like being taken for a ride. Would DEFINITELY use this hotel again. Close to the airport! Read moreGenuine Hotels.com guest review
"Convenient to Heathrow"
Very convenient location close to Heathrow - easy trip on hoppa bus. Very friendly and helpful staff.Genuine Hotels.com guest review
Terrible experience! Very old and uncomfortable bed! No drinking water in the room. Bar is empty. Would never stay there again and definitely wouldn't recommend that hotel!Genuine Expedia guest review
Response by London Heathrow Marriott Hotel Dear Tatyana, I certainly do apologise that it seems you did not enjoy your experience with us here at the London Heathrow Marriott! Our goal is always to provide the best possible service for all of our guests, and a brilliant travel experience to remember, as reflected in the many other positive reviews. I can only apologise if we failed to achieve this during your stay, but I do hope you will return in order for us to demonstrate the service we are so proud to provide. Kind regards, Farrah Azam Guest Relations Manager
"Good overnight stop for Heathrow"
We were there for one overnight between flights. Amazingly quiet, convenient bus to airport. Great pub with excellent food around the corner and 2 blocks down - the Pheasant. Desk manager was a great help. Bit of a hassle to get to downtown London but that wasn't our goal.Genuine Hotels.com guest review
"Peace and reliable service"
Pleasant and uneventful stay when stressed out.Genuine Hotels.com guest review
"Overnight stay between flights"
The staff was super friendly. The restaurants are fairly expensive and there is little else to eat outside of the hotel restaurants or the other hotel restaurants. The shower was awful...the temperature would change randomly; quite frustrating.Genuine Hotels.com guest review
The hotel was nice. Our room was well appointed. There was a great restaurant downstairs. It was a nice relaxing place to stay near the airport before we flew home.Genuine Hotels.com guest review
"Hotel close to the airport."
We were looking forward to a big beautiful room for our last night. We got it. The person who checked us in was great. We opted for the Executive Club which allowed us access to a room with free drinks and canapés. It also served breakfast in the morning. A nice perk. The hotel had a shuttle to the airport, although there was a fee.Genuine Expedia guest review
Response by London Heathrow Marriott Hotel Thank you very much for taking the time to share your experience with us. I am delighted to hear that you chose our Exective lounge package, it is indedeed a fantastic place to relax and unwind. I am glad that you found this to be of good value . I hope you had a good nights rest on one of our famous Marriott beds! We look forward to your return.
"Nice hotel missing a few necessities."
Nice hotel and rooms, missing a few amenities to make it exceptional. They have pants press but no coffee maker in room. 15 euro for Internet is not a plus though it is free in Lobby. No sheet on bed only comforter never experienced that before, worried about cleanliness without cover sheet. After the end of a extended stay in Europe we like to book […] an American hotel with American amenities like King size bed, full size tub shower, coffee in room and free high speed wifi. This Marriott almost makes the grade. Read moreGenuine Expedia guest review
Response by London Heathrow Marriott Hotel Thank you for sharing your experience of your visit to our hotel. We certainly do appreciate our guest's feedback, and I am delighted to inform you that from January, Marriott will be offering complimentary WiFi to all Marriott Rewards members! I do hope you can join our loyalty program and enjoy this excellent benefit. We are also redesigning all Marriott guest bedrooms to include a coffee maker in each room, as well as other brilliant and efficient amenities to ensure a brilliant travel experience. Kind regards, Farrah Azam Guest Relations Manager
"Nice hotel at the airport"
Good value for what we paid. We would recommend it. I don't recommend the breakfast, it is too expensive.Genuine Expedia guest review
Response by London Heathrow Marriott Hotel Thank you for your review of our hotel; I am delighted you enjoyed your experience and would recommend our hotel to others! We have a wide range of options for breakfast, including a breakfast-to-go or individual items for a lesser cost. I do hope we can welcome you back soon! Kind regards, Farrah Azam Guest Relations Manager
"In and out location for London"
Top notch hotel and facilities. Only downfall is the pool is used by locals as a helathclub. Pretty common in Europe.Genuine Expedia guest review
Response by London Heathrow Marriott Hotel Thank you John for your high rating of our hotel, we are delighted you enjoyed our facilities., and look forward to welcoming you back on a future visit.
"close overnight airport convenience"
free hotel shuttle would have been nice, but I don't think any of the Heathrow hotels do that. There is a general hotel hop a bus that stops everywhere for fairly inexpensive. Our party of 3 got a cab, but had to phone for one that would accept our credit card. We really didn't want to exchange any money for pounds for just a few hours. We offered to […] take our own bags since we didn't have tip money but the porter was very understanding and very friendly. Lovely hotel with nice touches like down pillows, free bottle of water and apples. Would have loved to have stayed at least a few hours longer! Read moreGenuine Hotels.com guest review
Great Hotel that is very close to Heathrow Airport. Staff very friendly, computers to get printed boarding passes, you can buy discounted Hoppa Bus Tickets in the lobby to get to airport the next morning, and the hotel food was great!Genuine Hotels.com guest review
It is a perfect Heathrow Hotel for those have an early flight. It was a cold and rainy in London so we got over to the hotel early and spent the afternoon in our comfortable room just watching TV. We ate in the hotel and that was very good too.Genuine Hotels.com guest review
average hotel all in all not quite up to par with what we are used from a marriot. would not recommend the in house restaurant. location very good if you need to be close to the airport.Genuine Hotels.com guest review
First airport hotel at which I have stayed, which requires payment for shuttle service to asinine terminals. Cheap.Genuine Expedia guest review
Response by London Heathrow Marriott Hotel Dear Elfin, Thank you very much for taking the time to review your most recent stay with us. As you mentioned, we use the Hotel Hoppa bus, which for a £4.50 charge will pick you up at the hotel entrance and take you to the terminal. There are also a number of local buses which are available free of charge to go to the different terminals in Heathrow. We hope to welcome you back in the near future. Kind regards, Farrah Azam Guest Relations Manager
"Great hotel convenient to Heathrow Airport."
The staff at this hotel is excellent, professional and friendly. They go out of their way to be helpful. The hotel facilities including exercise room, pool and sauna are exceptional. The restaurant are very good with good food and great service.Genuine Expedia guest review
Response by London Heathrow Marriott Hotel Thank you for sharing your experience at the London Heathrow Marriott Hotel With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.Thank you for staying at the London Heathrow Marriott Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Heathrow.
"Always a pleasure"
Nice size room, good transport on bus to Heathrow, pleasant staff. Very nice stay during travel. We usually stay there night before a flight. Good location.Genuine Hotels.com guest review
"Very well priced, comfortable and convenient"
Ideal place to stay for London Heathrow. Great breakfast, very comfortable beds and good service. I will always stay here from now on - unless it goes downhill :)Genuine Hotels.com guest review
Cleaning service stole $15000 and grean card of my wife was in wallet on the desk in the room while we having breakfast we did a police report the staff they didn't do much we had to leave London to Madrid to get a visa it cost the trip over $5000 that was the first day of our month trip so that was a wrong startGenuine Hotels.com guest review
"CLOSE TO HEATHROW"
LOVELY HOTEL, HELPFUL STAFF, QUIET ROOM WITH VERY COMFORTABLE BED. WONDERFUL BREAKFAST BUFFET WITH LOTS OF CHOICES. WE WOULD DEFINITELY STAY HERE AGAIN.Genuine Hotels.com guest review
"Nice hotel but difficult to get to from the airpor"
If I would have planned better for an over night stay between flights I should have stay on airport at the hilton. Nice hotel, poor restaurant serviceGenuine Expedia guest review
"Perfect place for a wonderful trip"
Outstanding! Close to excellent pub. Very helpful and informative. Perfect for return to Heathrow on free local bus. We definitely enjoyed our one night stay!!!Genuine Hotels.com guest review
"Nice hotel, close to the airport"
This is an excellent hotel, with concierge service, bellhops to take luggage to rooms, available room service, several eating options on the main floor, and VERY comfortable beds. When we came down to get our taxi in the morning, even though I mentioned waiting for a taxi to the clerk at the reception desk, no one told us the taxi (which was not clearly […] marked as a taxi) was already waiting for us. Therefore we waited for about 15 minutes, making the cab driver (who could have come in to find us as well) wait also. We were strangers to the way things are done in London, and we could have had a bit more consideration ... however, as soon as we made our needs known to the concierge it was all taken care of, so overall we were very pleased. Read moreGenuine Expedia guest review
"great hotel close to Heathrow"
I enjoyed my stay and would choose this hotel again if I need a place to stay while transiting Heathrow.Genuine Hotels.com guest review
"mediocre hotel near Heathrow"
pros: near the airport, decent sized rooms cons: bed was sagging heavily in the middle and uncomfortable; bathroom was in rough shape, with a hole in the wall, cracked tiles, and the door handle to the bathroom door close to falling off. this is true for most of the hotels near Heathrow, but the bus was 4.5 Pounds to get to the airport bc the hotel […] doesn't provide free bus service. Read moreGenuine Expedia guest review
Friendly and helpful staff. Lack of hotel suttle was a negative.Genuine Hotels.com guest review
"Convenient London Heathrow airport location"
Enjoyed our very comfortable and clean room, and had a very nice filet dinner in Allie's American Grille with great service! The Starbucks bar was conveniently located in the lobby, but evening operating hours would have been nice. The leisure club (fitness center) was nice to use. All in all, a great short stay at this hotel.Genuine Hotels.com guest review
"Relaxing in style."
After coming off a cruise ship in Dover and taking a bus to London, it was nice to relax in style with all the amenities. I very pleasant overnight stay.Genuine Expedia guest review
"close to all must see sights"
excellent place, good service, will definetly recommmend. service was excellent food was great, service was very ggod.Genuine Hotels.com guest review
Excellent! A special cudo to the matte d in the Italian restaurant. Also the very nice Korean server!Genuine Hotels.com guest review
"last stop before the airport"
We had rented a flat in London for 13 days but wanted to be close to the airport for our early flight the next morning. The hotel was clean and comfortable. We were given an early check-in no problem. Staff was helpful with confirming our flight info for the next day. It was the perfect way to relax after a very busy vacation. Definitely recommend this […] hotel. Read moreGenuine Hotels.com guest review
Fine stay for one night before an early morning departure. Convenient, good restaurant, helpful staff.Genuine Expedia guest review
The hotel has so many food offerings on site. Great stay!Genuine Hotels.com guest review
"Marriott Dependability in a convenient location"
Our family stayed at the Heathrow Marriott as a landing/launching spot for a family vacation. The hotel was busy, filled with both professionals (flight attendants, business people, etc.) as well as families. For an extra fee, you received parking, wi-fi, breakfast, and access to the executive lounge. For a family eating breakfast, the extra fee saved […] me money. The rooms were standard Marriott. The neighborhood has pubs within walking distance, if you do not want to eat at hotel's restaurants Read moreGenuine Hotels.com guest review
"This hotel is great if you want to spend one night"
The airport is located just 10 minutes away and the free bus transportation is a great benefit that you have to take, the bus stop back to the airport is just crossing street.Genuine Hotels.com guest review
"A great hotel"
London Heathrow Marriott was a great hotel for us. We stayed on the final night of our vacation because of its proximity to the airport. The staff was extremely helpful, the beds were beyond comfortable, and the whole hotel just looked great. They opened up the coffee shop area for us even though it was essentially closed, they gave us advice on flying […] out of Heathrow, and much more. Read moreGenuine Hotels.com guest review
a bit of a hike to get to - bus station is a long walk with two tired kids after 14 hr flight and the hotel shuttle isn't free like it is in the states. fabulously nice italian front of house lady. i told her we needed to sleep for 12 hrs and she put us high up in a totally quiet room. beds were gorgeously comfy, bathroom nice and spacious. free water […] and apples. only saw the hotel for five minutes as we were arriving and leaving, as was asleep for the rest of the time, but all looked good. was somewhat surprised to hear that she had upgraded me to 'free internet' as noone charges for this anymore. like saying 'free hot water'. Read moreGenuine Hotels.com guest review
Nice hotel overall. We had a few issues during our one night stay. We asked for a wake up call that never rang in the morning. We asked for a cab to be arranged for the family for early morning - the cab was apparently never called & arrived 30 minutes late. Thank goodness that we left ourselves plenty of time to catch our international flight. The […] hotel paid our cab fare & the person we were working with in the morning really scrambled to get us to the airport & fix the problem as fast as possible. The room & hotel itself was nice. Short cab or bus ride to Heathrow. I was hoping for a hotel shuttle - but perhaps this is not common for Heathrow Airport hotels. Price was reasonable for the accommodation - much cheaper than staying in central London. Read moreGenuine Expedia guest review
"Nice hotel close to Heathrow."
Stayed here the night before flying out of Heathrow. Was close enough to the car rental returns that I could walk back to the hotel. Shuttle bus to Heahtrow was 4 Pound 50. Kids ride free with adult. Room was nice as was the hotel.Genuine Expedia guest review
VERY IMPRESSIVE AND NICE, ENJOYED OUR STAY. STAFF VERY IMPRESSIVE, AMENITIES GREATGenuine Expedia guest review
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