HIDE-A-WAY WATERFRONT COTTAGES - Lake Luzerne

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I absolutely loved this hotel! The staff was wonderful and let us check in early. They told us all about the conveniences that the hotel had to offer, which we took full advantage of. Wonderful indoor pool and hot tub, nice little bar, convenient business room with computer, and a clean lovely room. It's only a 2 minute drive to the village and the Winter Carnival was in full swing! I'd stay there again in a hot second!

We wanted a fair price at a hotel with a pool, so we booked at Roosevelt Inn & Suites. The Inn is beautiful, located fairly close to the downtown. Saratoga Springs is an interesting, historical area. Unfortunately, when we arrived we were informed that the pool and spa were 'out of order' and they would not be repaired until the following week, after we had left. The front desk clerk rather rudely informed me that we should 'feel free' to leave and look for another hotel with a pool. She stated she had begun to call people to inform them of this problem - obviously I had not been called. She further informed me that the previous owners did not even allow children! It was late, we were tired, so we chose to stay. I was told I 'could speak to the manager' the next day but the clerk doubted my problem could be resolved since I had already received a 'very good rate'! She advised me to contact hotels.com. On the positive side, one of our rooms was upgraded to a really nice Junior suite, with 2 rooms and a jacuzzi. Our other reservation was a fabulous suite, with a soaking tub, stand alone shower and full kitchen. I chose not to speak with the manager. My only other complaint was the bed in the bigger suite - it really needs a new mattress. We will return to Saratoga Springs and will consider staying at Roosevelt Inn again.