"Over and above customer service"
We drove in from Washington DC and my daughter wet her car seat. The lady at the front desk offered to wash and dry it in their commercial machines. They brought it back to our room when it was done. I can't convey what a relief her kindness was!Genuine Hotels.com guest review
"Great place to stay before an early flight"
Very convenient, excellent facilitiesGenuine Hotels.com guest review
"Perfect and affordable"
Very comfortable. Staff was very courteous.Genuine Hotels.com guest review
"Would stay again"
I was visiting friends over Thanksgiving and got into the Doubletree at a good price. Hotel was conveniently located for me, clean, warm and the staff were helpful. I had a maintenance issue in my room and it was handled quickly. A few good restaurants located within easy walking distance if needed. Would definitely stay again if in the area.Genuine Hotels.com guest review
"Disappointing. You get what you pay for."
First time staying at this DoubleTree and last. The bathroom and shower stall were extremely small. I could hardly move around in it. The box of tissues were very rough (definitely not Kleenex brand). Only two creamers were provided for the coffee. Our room was noisy from the heater. Disappointed.Genuine Expedia guest review
"Not Double Tree Standards"
Checked in Sat. and out on Tues. There was a wedding party on Sat. nite and you take it from there, even though we were on the 5th floor the guests next to us had teens and it was a nightmare. Top that off with our room being next to the elevator, probably because we got a room rate deal. Sun. and Mon. nite was quite.Genuine Expedia guest review
"Great hotel close to airport"
Enjoyed my stay, from the shuttle drivers, front desk, restaurant staff were great to us. I was here on business trip, everyone welcomed me and front desk was very helpful.. I especially want to thank Michelle waitress that works in the morning at breakfast restaurant, she was so pleasant, and her service was exceptional.. Every morning she would greet […] us, ask us if we needed any help or questions about hotel & made us feel very welcome.. Again, thank you Michelle keep smiling! This was our first trip to Pittsburgh, PA, and my first time staying at Double Tree & will recommend to all my friends & clients. Thank You! Mrs. Astacio Read moreGenuine Expedia guest review
"Nice and comfortable"
VERY friendly staff and very comfortable stay , very close to Pittsburgh and easy to navigate from!Genuine Expedia guest review
"Great Hotel but Way Outside of Town"
Stayed here for five nights with my girlfriend for my friend's wedding in Moon. Received warm, fresh cookies when we checked in. The hotel bar and grill had great food and good drinks but it was little pricey. Rooms were VERY comfortable and the staff kept everything tidy. The location was great for us because we were there for a wedding just down the […] road but it was 30-45 minutes outside of Pittsburgh. Read moreGenuine Expedia guest review
This was my first time in Pittsburg. The hotel was great. Staff was very friendly and helpful.Genuine Expedia guest review
"It was OK.."
We stayed for a 4 day trip to see a comedy show and do some shopping. As we got to the hotel we went up to the desk to check in with our Hotels.com receipt showing THREE nights. On their side it was showing Two nights and argued the point of if we were sure it was for THIS hotel. Obviously it was..Called us in our room two hours later to apologize that […] it was their mistake. The warm cookies were a nice touch. The bathroom tub though..(we were in 302) was badly cracked and peeling. It looked horrible. The restaurant food (Jackson's) was alright, small portions for the price, not the best but what can you expect. Read moreGenuine Hotels.com guest review
"Close to airport"
Hotel is close to airport and city of Pittsburg. Room was clean but paint peeling in bathroom marred the experience. Primanti Brothers restaurant close by but no as good as one on the strip.Genuine Hotels.com guest review
it was good, i would liked a refrigerator.Genuine Hotels.com guest review
hotel was nice. It ridiculous that I have to add to this review. It was one night The hotel was niceGenuine Expedia guest review
great place. great staff. very clean. quiet. would stay here again in a heartbeat!Genuine Expedia guest review
"NICE HOTEL, CLOSE TO GROVE CITY OUTLET MALL"
STAFF VERY FRIENDLY AND POLITE. HOTEL CLEAN A LITTLE FAR FROM DOWNTOWN BUT IS WORTHY FOR THE PRICE.Genuine Expedia guest review
"A great place to stay!"
The experience was very welcoming from the time we checked in and the room was very spacious and then I realized why when I went into the bathroom .... it was for handicapped because of the extra large shower that was wheelchair accessible so I am not sure why we were given this room? Other than that, this place was perfect!Genuine Expedia guest review
Very impressed as soon as walked in very nice service, quiet and close to what I was there for...Genuine Hotels.com guest review
The overnight driver for the airport shuttle was amazing. She was very helpful and great with my kids. I will use this hotel everytime I fly simply because of the kind employees.Genuine Hotels.com guest review
"Double Tree Stay"
Pretty good but not the best hotel I've stayed at.Genuine Hotels.com guest review
We did not understand why we were given a room designated for "handicapped". Did not care for the "handicapped" shower. Also, we were looking forward to watching the Pirate game in our room but it was not available. It was available in the bar. An employee in the bar told us that the bar is on a different cable system than the rooms and the game was […] not available in the room. When we got our wake-up call, we answered the phone and discovered that the phone receiver was not connected to the phone cord. Bed was good, iron and ironing board was useful. Desk personnel were friendly. Food prices in the restaurant were too high. Went across the street to eat. Read moreGenuine Hotels.com guest review
"night at the airport"
nice hotel that had a good location near the airport. the room was generally good, the bathroom was small. will say that the dinner we had at the hotel restaurant was very very good. would highly recommend eating in for dinner. the wait staff was aloof, even though we were about the only patrons at the time, a sunday evening.Genuine Expedia guest review
"very nice hotel."
not one problem arouse during my visit. nothing negative to say, only positive. this was my first time staying at a DoubleTree Hotel.Genuine Expedia guest review
"Nice but noisy near bar"
I think the hotel overall seemed very clean and the staff friendly. However I was disappointed that after requesting a quiet room (I had a long and important exam the next morning) and confirming this request I was place above their bar. The mini fridge and microwave I also requested wasn't in the room upon arrival and it wasn't until it was delivered […] I heard the music starting below me. I found out the party was set to end at 9 and I didn't want to re-route the mini fridge so I studied with the AC on and background noise on my laptop. However by 9:30 my room was freezing and without the AC noise, the music was still reverberating throughout my room. I was frustrated that after requesting a quiet room I was placed above the bar, but I will say upon requesting a room change the staff was helpful an efficient. It appeared as if I was even upgraded, which didn't help since I basically went straight to bed but it was a nice gesture. Read moreGenuine Expedia guest review
The rooms should have Fridges esp for those with longer stays - should be a question routinely asked at check-in for 3+ days. The coffee at the hotel is definitely lacking - very inferior and not worth the bother. Exercise room should be a tad bigger with more than 1 treadmill. TV's should have kid friendly stations and a sheet with TV station listings […] for ease of use W/E parking is dismal due to all the weddings and paying Hotel patrons should have designated areas to park. This has always been issue new and past ownership! Ugggh! Read moreGenuine Expedia guest review
"I'd stay again"
nice place to stay the night before flying out. close to airport but not noisy. room was comfortable for 3 adults to share. nice hot tub and exercise rooms. restaurant in hotel was closed but we found a nearby one that was good--just walked over there.Genuine Expedia guest review
Great hotel. Friendly staff. Comfy beds. No mini fridge thoughGenuine Hotels.com guest review
"Great service and cookies!"
Staff was quick in respond to bringing supplies to the room when we asked for stuff several times during the night and their cookies are delicious as always!Genuine Expedia guest review
"Noisiest Hotel I've Experienced in Quite Some Time"
Stayed 2 nights for my son's CMU graduation. Check-in was smooth and that's about the nicest thing I can say. We got to the room and the closet door was off it's track. Maintenance fixed it. There were only 3 sets of towels for the 4 of us, and then there's the noise. Something about the design of this building seems to magnify vibration. When my 9 […] year old (75lbs) walked to the door it actually caused my laptop to shake. My wife couldn't sleep due to all of the noise from people walking above us and doors slamming. I don't think it was from people being inconsiderate, it just seemed to be something of a design flaw. We were expecting a much better experience, and I would never stay there again. Read moreGenuine Hotels.com guest review
"Convenient for a college visit."
Room was fine for a short visit - comfortable but not exceptional. Only problem was with room keys; they had to be reprogrammed a couple of times. Pool was small, the hot tub and fitness room were worthwhile. The staff were friendly. Close to RMU. Will probably stay there again.Genuine Hotels.com guest review
"Sweet as a Sugar cookie"
Great staff...very pleasant and loved the warm cookiesGenuine Expedia guest review
"Broken Glass pieces found in room."
Broken Glass pieces were found in room and the staff did nothing about it.Genuine Hotels.com guest review
It need to be updated. A d the bathroom is very s a d out dated.Genuine Hotels.com guest review
"Check before you unpack"
I booked two queen beds and I was given two double beds. When I presented my conformation the desk told me it came in as a double? really?Genuine Expedia guest review
"Nice hotel if your neighbors are polite"
The bed was extremely comfortable and the toiletries were excellent. The room did smell like it had been smoked in before which triggered both of our sinuses. The walls and doors are a bit thin. We arrived at the hotel late on our flight from the west coast only to have some drunk, rowdy men wake us up at 5 am.... That was the big disappointment but […] that isn't wholly the hotel's fault. Breakfast was excellent and was served with a smile. Read moreGenuine Expedia guest review
Close to airport. Comfortable stay.Genuine Hotels.com guest review
just what I had hoped forGenuine Hotels.com guest review
The hotel staff was friendly and the restaurant food was excellent. However, after checking into our room, we discovered the commode was not working. We called the front desk requesting a repair of the plumbing issue. The maintenance man was unable to resolve the plumbing problem. It was kind of disappointing paying a high price for this room. I sent […] an email to the hotel general manager about the plumbing issue. She failed to respond back to my email to her. Read moreGenuine Expedia guest review
I stayed for only 1 night but the staff were top notch! Very accommodating to any & every request! I guess the only thing that could have made it better was if the other guest would have been more quiet. I know that's not the staffs fault but over all my night was great!Genuine Hotels.com guest review
The hotel is quite old looking but is very clean. The staff are very polite, courteous and friendly. I was very satisfied.Genuine Expedia guest review
"Great traveler hotel."
Very nice hotel, close to airport, clean rooms and common areas with great service to the terminal.Genuine Expedia guest review
I was pleased with the room's size and condition. the staff was friendly.Genuine Expedia guest review
Stay was good, food excellent, BATHROOM IS INCREDIBLY SMALL.Genuine Hotels.com guest review
It was old. Our room was nonsmoking but the hallway wreaked of smoke. Carpet was very old and we were very disappointed that a Doubletree a hotel was in this condition..Genuine Hotels.com guest review
OKGenuine Hotels.com guest review
"Great airport hotel"
Great front desk & shuttle drivers...especially at 5:30am!Genuine Expedia guest review
"wedding and visit to pgh sights"
stay was fine location convient to our destinations, our only complaint was pool and hot tub had too strong of chemicals, I could not use hot tub because just the fumes made my eyes hurt and tear. After swimming my skin was extremely dry and itchy. we end up not even letting grandkids swim because of fumes and strength of chemicalsGenuine Hotels.com guest review
Everything was good. We stayed there because they had an indoor pool but we didn't really get to use it much because it was over chlorinated. Also the elevators were down for a bit on the morning of our check out and we were on the fifth floor. Luckly someone reported it and they fixed them.Genuine Hotels.com guest review
"Great hotel and easy to get to."
staff was very nice. Made arrangement for a later check out with no problem as my family was waiting for me to get done at a seminar. Pool and hot tub were also very nice. Shopping within 5 miles. Close to everythingGenuine Expedia guest review
Overall the hotel was great close to airport, nice pool for the kids comfortable bed, but someone elses soap still in the shower from the day before. I just question how good does any hotel really clean the rooms. Still would probably stay again.Genuine Hotels.com guest review
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