All hotels in San Sebastian de los Reyes, Spain
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereAvenida del Cerro del Aguila, 15-17, San Sebastian de los Reyes, Madrid, 28700, Spain, ‏‎855-239-9485
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4.2 / 5Excellent

Score breakdown (from 46 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.2
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    3.7
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice but too far away from city. Well conected by subway and bus and nice shopping mall one block away
Genuine Expedia guest review
Other trip Sep 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect option"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Perfect option for take hollidays,the hotel looks really great and the staff its very nice.
Genuine Expedia guest review
Other trip Jun 16, 2014
Max
US
5.0 / 5Outstanding
"On the Edge of Town (or just past it)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It's an AC Marriott - we haven't had a bad one, and this was no exception. There are two things I would note however. First, if your intent is to visit the city, Madrid, this place is quite far from downtown. We like to use metro systems, and the closest stop to the hotel is about a 10-15 minute walk. Not only that, but you're in Zone 2, and need a separate ticket to ride the few stops to Zone 1, when you're in the Madrid Metro Zone 1 proper. Not only that, but you have to change trains at the junction of Zone 1 and Zone 2, something you may only find out by trial and error, as we did. Second, the continental buffet breakfast is 14 Euros! This is beyond expensive. I wish I had asked, but having been in several hotels over our 3 weeks in Spain, and not having any continental buffet cost over 5 Euros, this was a shock on checkout! The free mini-bar in the room was not offsetting. On our next visit to Madrid we will stay closer to town, perhaps in another AC Marriott.
Genuine Expedia guest review
Other trip Jun 2, 2012
Doug
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Comfortable & Clean"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was nice. Very clean and comfortable. Staff was very kind and helpful. On the other hand, regarding the service, you need to pay for WiFi on the room and not too much choice for hot food on the breakfast. Otherwise I highly recommend this hotel if you are on business trip in Alcobendas or that part of Madrid area. Barajas airport is only 15 minutes by car.
Genuine Hotels.com guest review
2 night business trip Oct 28, 2014
Eduardo
GB
5.0 / 5Outstanding
"Excellent hotel and walking distance to a mall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Overall excellent. Usually only one English speaking person available at reception but always available and willing to help. A perfect stay but the rooms doors are a bit heavy and if slammed can wake someone up
Genuine Expedia guest review
Other trip Sep 21, 2014
A Traveler
GB
4.0 / 5Excellent
"good hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
convienient location to our business agreement.
Genuine Hotels.com guest review
3 night business trip Sep 8, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A very nice hotel to stay in overnight. Really nice hotel, nice room and good breakfast. Will look for other Marriotts in future.
Genuine Hotels.com guest review
1 night trip Aug 26, 2013
djgoulty
IE

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Aconsejable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Cómoda y apropiada
Genuine Hotels.com guest review
3 night family trip Apr 30, 2015
A Traveler
ES
4.0 / 5Excellent
"No estuvo mal"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
El hotel esta limpio, las habitaciones bien. Una pega es que tienen poco personal por la tarde, a pesar de poner que ibamos tres personas no especificamos lo de la cama supletoria y cuando llegamos no teniamos y no nos la pudieron poner hasta las 23h, no pasaba nada ya que nos ibamos de cena pero sino.....
Genuine Hotels.com guest review
1 night family trip May 9, 2015
A Traveler
ES
1.0 / 5Poor
"mala conesion WiFi"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
La concesión WiFi además de tener q pagarla no era nada buena de echo nos tuvieron q cambiar de habitación ala planta baja a ver si así iba mejor y nada.se supone q me vas hacer la devolucion por no poder utilizarlo.
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
A Traveler
ES
5.0 / 5Outstanding
"Relación precio/calidad inmejorable."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Muy bien en general. Amables, el hotel moderno, las habitaciones bien. Para aquellos que dispongan de coche para acercarse a la ciudad es más que recomendable por la relación calidad/precio. Recomendable coger habitación+desayuno
Genuine Hotels.com guest review
2 night romance trip May 8, 2015
Javier
ES
5.0 / 5Outstanding
"Estancia ideal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Estuvimos en Semana Santa y hotel ideal para pasar unos días. Agradable, trankilo y limpio
Genuine Hotels.com guest review
2 night family trip Apr 3, 2015
Augusto
ES
4.0 / 5Excellent
"FIN DE SEMANA EN MADRID"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel correcto, bien comunicado con Madrid y con su aeropuerto.
Genuine Hotels.com guest review
1 night family trip Apr 4, 2015
A Traveler
ES
5.0 / 5Outstanding
"Buen hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
WiFi gratis solo en la recepción psro todo lo demas mjy bien muy bien cuidado y una buena estancia en la habitación. Ultra cómoda
Genuine Expedia guest review
Other trip Feb 16, 2015
A Traveler
ES
5.0 / 5Outstanding
"Muy agusto"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Cómodo,tranquilo y agradable
Genuine Hotels.com guest review
2 night family trip Dec 6, 2014
Augusto Javier
ES
4.0 / 5Excellent
"hotel aconsejable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
hotel confortable , moderno , limpio . Cerca de Madrid y con fácil acceso. Por ponerle un pero , la tele un poco pequeña.
Genuine Hotels.com guest review
1 night family trip Dec 7, 2014
Aitor
ES
4.0 / 5Excellent
"viaje en familia"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Magnifico precio los fines de semana.
Genuine Hotels.com guest review
1 night family trip Dec 5, 2014
Juan
ES
4.0 / 5Excellent
"excelente"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Agradable y personal muy atento
Genuine Hotels.com guest review
1 night family trip Oct 25, 2014
Augusto Javier
ES
4.0 / 5Excellent
"Servicio amable y hotel moderno"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Muy buena
Genuine Hotels.com guest review
1 night business trip Oct 24, 2014
A Traveler
ES
3.0 / 5Good
"Hotel excelente, no reomendado si vas SIN coche."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Todo muy bien, pero para ir sin coche no vale, está mal comunicado.
Genuine Expedia guest review
Other trip Oct 6, 2014
A Traveler
ES
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Asseio hotel e quartos otimo
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
ABF1958
PT
5.0 / 5Outstanding
"PERFECTO"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Estupenda. Relación calidad-precio muy buena. Todo muy limpio. Desayuno muy digno. Fácil aparcamiento en alrededores. Buen estado de conservación de hotel. Personal correcto. Habitación cómoda y moderna. Muy buena elección si se lleva coche particular y para compras en outlet cercano e IKEA.
Genuine Hotels.com guest review
1 night trip May 23, 2014
BEROBEA
ES
2.0 / 5Fair
"Très très déçu ...."
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Le personne est certes très gentil mais incompétent. D'abord une seule personne parlait anglais à la réception et encore ... approximativement. Quand on demande à la réception où y a-t-il un restaurant extérieur, ils vont en renseignent un à 10 minutes à pied et quand on arrive à ce restaurant, lest fermé! Un minimum serait de connaître et de renseigner le client correctement. Nous nous sommes rabattus alors sur le restaurant de l'hôtel qui n'est VRAIMENT pas à la hauteur d'un hôtel tel que le Marriott. De surcroît, ma partenaire a du changer 2 fois de chambre à cause de différents problèmes. Enfin, j'y avais oublié une écharpe, on m'a demandé d'envoyer un mail pour le signaler et me répondre: j'attends toujours la réponse. Bref, on ne recommandera pas cet hôtel à d'autres hommes ou femmes d'affaires! Très très déçu.
Genuine Hotels.com guest review
1 night business trip May 12, 2014
A Traveler
BE
3.0 / 5Good
"Per un soggiorno di pochi giorni (pochissimi)"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Siamo andati in questo Hotel in quanto la mia ragazza ha dei parenti che abitano a San Sebastian, sicuramente è uno se non l'unico Hotel decente di quelle zone, pero ci son andato spesso a Madrid e non credo che questo hotel sia proprio di 4 stelle!!! . Cominciamo con il personale, arriviamo alle 22 e ad accoglierci ce una signorina dall'aria parecchio seccata (mai un sorriso), le camere sono abbastanza normali e il bagno è veramente carino. Attenzione : Il Frigobar è una bufala nel senso che lo vedi, ma dentro ce solo il VUOTO!! e se vogliamo parlare del resto dei servizi.. Beh l'internet lo devi pagare, la colazione è quella che è, un paio di toast latte e succo d'arancia. OK che è un Business Hotel , ma penso che chiunque ( visti gli hotel splendidi che ci sono a Madrid e anche a poco prezzo ) si aspetterebbe qualcosina di piu'.
Genuine Expedia guest review
Other trip Feb 24, 2014
Benza
IT
4.0 / 5Excellent
"correcto"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
estupendo
Genuine Hotels.com guest review
1 night trip Sep 14, 2013
MANOLO
ES
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
buena
Genuine Hotels.com guest review
1 night trip Sep 14, 2013
A Traveler
ES
3.0 / 5Good
"Correcto pero algo descuidado..."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Bien, aunque me esparaba mas de un 4 estrellas
Genuine Hotels.com guest review
1 night business trip Sep 3, 2013
Pietro
ES
5.0 / 5Outstanding
"muy agusto"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Trato correcto y agradable, el desayuno muy correcto y de buena calidad. Hotel bastante nuevo y limpio.
Genuine Hotels.com guest review
3 night business trip Jul 26, 2013
Alberto
ES
5.0 / 5Outstanding
"Funcionalidad"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Muy agradable
Genuine Hotels.com guest review
1 night trip Jun 14, 2013
A Traveler
ES
5.0 / 5Outstanding
"RECOMENDABLE"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Muy buen hotel, buena ubicación (lejos del centro de Madrid para quien vaya sin coche), con un montón de centros comerciales cerca. Las instalaciones muy buenas, un poco flojo el desayuno pero digno, todo muy limpio y cómodo. Lo recomiendo.
Genuine Hotels.com guest review
1 night trip Apr 12, 2013
Berobea
ES
5.0 / 5Outstanding
"muy biennn"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
un sitio muy acogedor y una decoracion muy buena..en general me ha gustado mucho..solo estuve una noche pero volvere en cuanto lo necesite...
Genuine Hotels.com guest review
1 night trip Jul 21, 2012
carmen
ES
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
3 night business trip Mar 5, 2015
Belinda
ZA
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night business trip Oct 28, 2014
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Apr 4, 2015
A Traveler
ES
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night business trip Apr 21, 2015
A Traveler
DK
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Dec 7, 2014
María Elisa
ES
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
2 night business trip Nov 3, 2014
A Traveler
DE
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night family trip Oct 18, 2014
Maria del Carmen
ES
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Oct 11, 2014
A Traveler
ES
4.0 / 5Excellent
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Oct 4, 2014
Myriam
ES
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Jan 24, 2014
E.
ES
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip Dec 7, 2013
Jesús
ES
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Dec 8, 2013
A Traveler
ES
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Oct 11, 2012
alfredo
ES
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Aug 28, 2012
A Traveler
ES

TripAdvisor reviews for AC Hotel San Sebastian de los Reyes by Marriott

Overall rating:Based on 113 traveler reviews

Most recent traveler reviews:

Overall Rating
"weekend stay"
04/29/15 karen c Lincolnshire UK
My son had the fortune of being picked to race for GB in the duathlon european championships this weekend just gone. Went out as a family of 6 to support him Booked 2 rooms, 3 staying in each room. wasn't disappointed. rooms were spacious and accomodated 3 people lovely. very well decorated although some bits need a little attention just to tidy it up. staff friendly. breakfast adequate- only continental so may be not the place for someone looking for the full english breakfast. we were upgraded to superior rooms. had mini bar that was stocked daily, house keeping every day and towels replaced every day. no restaurant for evening meal so had to eat out. this was ok as ther was a big shopping complex a short walk away that had all manner of shops and restaurants. no tea or coffee making facilities in the rooms which is a shock to us Brits that like their tea! was a coffee machine in reception where you could purchase coffee.
Overall Rating
"Very good but wrong place"
04/26/15 Coppindm Bray on Thames, United Kingdom
Agency moved me here when original choice closed. Superb service, excellent staff. BUT restaurant and bar closed at weekend. You really wouldn't won't to be here for too long . Any where else I would be really delighted.
Overall Rating
"Just a cheap business hotel"
03/25/15 Braddockrd Singapore, Singapore
The first thing I notice were the linoleum floors, even in the bathroom!!!! It is a business hotel, quite basic. It is however well priced, comfortable and close to the airport. The best is the staff: very nice, helpful and hospitable. There is a cold buffet breakfast that is quite good.
Overall Rating
"Good standard"
03/10/15 Diddicoy Melbourne, Australia
Room was quite compact with twin beds, good quality furnishings though I noticed the black out curtain had a couple of holes that had been taped up. Excellent bathroom. Free wifi in the reception area or you pay per hour Euro6.50 in the room or from memory about Euro 12 for 24 hours. Good buffet breakfast available from 7 - 10.00am. Rooms are quiet with no banging doors. Taxi to the city centre costs about Euro 35.00 depending on the traffic. Large shopping centre opposite. Air con controls in room, and you can open the windows.
Overall Rating
"very comfortable and excellent service"
12/28/14 Live_to_Travel_Ldn London
We stayed here for two nights on a drive down from the UK to the Costa del Sol. What a comfortable hotel Rooms were presented to a very high standard with staff always ready to help. The hotel is about 40 mins from Madrid city centre (by train) but has a huge shopping mall on its doorstep. This has a number of shops (as you'd expect), a varied food court - not all fast food but some really decent and relatively inexpensive restaurants. There's also a huge supermarket (carrefour) within a few minutes walk - great for snacks and they have a coffee and sandwich shop within the supermarket. Hotel Car parking underground is chargeable (14 Eu pd) but there is a public car park next door (6 Eu pd) - although we opted for the security and convenience of the hotel parking lot. There is a small cafe a few feet away (almost next door) - it looks a little strange in a circular tower, but actually it's brilliant. Tapas, cheap coffee, takeaway sandwiches. Don't be put off by the industrial appearance of it. Closer than the mall/supermarket and very convenient... One point I would make is that the hotel does not accept US dollars cash to settle room bills and also does not provide a money change facility. So as long as you know this in advance, you can plan for it. I would rate this hotel as a pretty decent four star hotel conveniently located for excursions into Madrid and for providing a good stop-over point en-route. The room standard is excellent... but free wifi only in lobby. Room wifi is free for first 24 hours only (just re-register the next day)! :) I would stay here again without hesitation.
Overall Rating
"A quiet weekend"
11/26/14 Palayo Murcia, Spain
In Madrid for a family event, needed an overnight stop nearby. Chose the AC Marriot for location, and Price. Well received and serviced. We had an after party, party BUT there was NO Bar! We used reception area and self-service drinks. Excellent Buffet breakfast on Sunday morning. A good overnight stop.
Overall Rating
"Good but not outstanding"
11/11/14 Alis77_11 Barcelona, Spain
I stayed at this hotel only one night for business purposes. As any other hotel of the AC chain it is peaceful and nice, but with no special character. The rooms are spacious and bright. Room service and breakfast are good... But the hotel doesn't provide free wi-if which make it not very convenient for business-related stays.
Overall Rating
"Very good, very convinient"
09/16/14 beep35
Small hotel, very clean, confortable bed, easy acess to A1 to Madrid center as well as to IFEMA (exibition center). Very good price. simple breakfast but very good. easy to park car outside. I will repeat for sure
Overall Rating
"Good for short stay"
07/30/14 Martin K prague
Hotel is nice and got free minibar as platinum. KFC next door and all the junk food down the hill in the shopping mall. Hotel has a shuttle service bud hadnt tried (in fact nobody offered). Taxis are not standing by hotel so expect to start the journey with 6 euro. Was good for one week but for longterm would stay in different place. To go to Madrid via metro you need to walk 1-2 km and then to spend 30-40 minutes on metro.
Overall Rating
"Stay ruined"
07/26/14 Sandra_61_11 Christchurch, New Zealand
This hotel was totally fine for one night in our 6 weeks long holiday. It is on the north side of Madrid near airport and shopping. As you can imagine, being away for so long you need to do laundry every so often and I chose this hotel as it said it had a self service laundry. In English and in New Zealand that means what it says. A place you can do laundry yourself. This hotel DOES NOT have a laundry and in Spain, so I have found out, that actually means you can have laundry sent away and perhaps you might have an iron in the room. I was desperate for a laundromat or something with 3 of us needing washing done. The receptionist said they only send away ( which is exhorbadently priced everywhere) but they had a machine in house and would put some through for us. We explained we would not pay per item as in dry cleaning and she made us to believe there would be no charge. I had every intention of paying 20 euros for their trouble and duly handed over 3 bags of washing. Bearing in mind you only have to chuck it in the washing machine and then the drier. No ironing I specified. The next morning on check out I was presented with a bill for 225 euros for washing. I was astounded, horrified, and aghast. Had I known they were going to charge by the item I would never had done any washing. I would have found a laundromat. After discussions with the manager by telephone they reduced the bill to 100 euros. This is still $150NZ and I could have bought new clothes for that. It is sad our stay was overshadowed by this rip off. This is part of the issue with communication in different languages but I made myself very clear before hand. The same receptionist was not on duty the next morning so I had nothing to prove our conversation. For this reason I would not recommend this hotel. The laundry at 100 euros was dearer than the accommodation and breakfast for 3 at 75 euros. Not acceptable Marriott!!!! Ripped off!!!! Be warned about translations also.
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