All hotels in Interlaken, Switzerland
1 room, 2 adults
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Hauptstrasse 44, Matten bei Interlaken, BE, 3800, Switzerland, ‏‎800-491-6126
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3.5 / 5Good

Score breakdown (from 26 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.9
  • Comfort
    3.4
  • Condition
    3.2
  • Neighborhood
    3.7
4.0 / 5Excellent
"Average hotel for family trip"
This hotel is old hotel and inside is not as clean as relatively new hotels. However, it is at a quiet location. We were satisfied with the speed of wifi. Continental breakfast was good with tasty coffee.
Genuine Hotels.com guest review
2 night family trip Sep 15, 2013
Hayne
US
2.0 / 5Fair
Had a family room which was only a regular twin room with a third bed squeezed in. All beds were less than 1.8m. Deceptive description!
Genuine Hotels.com guest review
2 night trip Jul 6, 2013
Bruce
US
5.0 / 5Outstanding
"Perfect, quiet , quaint place for our stay!"
What a quaint get away in Interlaken!!!! The hotel is located a 15 minute walk from downtown, very easy to find. A bit inconvenient being away but there was also a bus stop very close to the hotel, with bus fair included in the hotel charge. The staff at Alpina was outstanding and went out of its way several times to help us. We left early hiking 2 times and both times they left lunches to go for us on the table and did not charge us. They assisted us in understanding the complicated train system up to the mountains. We were having problems with our Switzerland bought trak phone, unable to make an important business call back to the US. They let us try their land line and tried desperatly to help. That also did not work, but they had a public phone right there and took time to show us how. The included breakfast was a bit lite, but very Euopean....... and the bathroom was quite small but traveling in engalnd, we were prepared for that!! the room was very clean. The view was spectactular with the sunrise. We had a great experience at the Alpina!!!! thank you for everything!!
Genuine Expedia guest review
Other trip Oct 7, 2012
Jean
US
4.0 / 5Excellent
"Quaint with no frills"
We arrived late for check-in due to pouring rain and slow travel conditions in the mountains. The front door was locked and when the reception answered the door, she said that they didn't do check-ins after 11:00 p.m. but she did hand us a key and send us to our room. The room smelled very musty and the towels looked like they had been around since the 1970's, but we did get a good nights rest. The building did seem to have a lot of historic value, Not what I expected for the money, but it was in Interlaken and surrounding by beauty.
Genuine Hotels.com guest review
1 night trip Sep 11, 2012
Christie
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Nice view,"
super staff lovely hotel Nice view from hotel Very good service
Genuine Expedia guest review
Other trip May 16, 2015
Sachin
GB
5.0 / 5Outstanding
"Good location with friendly owner"
The lady owner is extremely helpful in providing all useful information to get around. The breakfast is excellent. The hotel is located within easy access to the surrounding mountains.
Genuine Expedia guest review
Other trip Jan 3, 2015
Teck
GB
3.0 / 5Good
"OK in Interlaken"
It is an old hotel that has been upgraded to include an ensuite in the room. It is a small box shoved in a corner and is quite cramped, although the shower was hot and strong. The staff were reasonably helpful and the breakfast was extremely basic for a hotel with a restaurant. The restaurant is closed on Sundays and therefore alternate arrangements need to be made. The hotel is out of the centre of Interlaken, although easily accessible via bus or a 30 minute brisk walk.
Genuine Expedia guest review
Other trip Jun 9, 2013
Grant C
AU
4.0 / 5Excellent
"good hotel"
Although a little run down, it was warm & clean. The staff were very helpful & very welcoming.hotel in great spot
Genuine Expedia guest review
Other trip May 25, 2013
cassy
AU
5.0 / 5Outstanding
"Hotel Alpina"
This was a very nice hotel, the staff was fantastic and very helpful. Rooms were nice size and the breakfast buffet was cold cuts and rolls. The food in the hotel for dinner was also very good, and there were several places to eat within walking distance. The train and downtown are a ways away but still easy to drive too. I would highly recommend this hotel for a short or long stay. Parking was free and close to hotel. Wifi in rooms was very fast for Europe.
Genuine Hotels.com guest review
2 night trip Apr 19, 2013
Karen
IE

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Mejorable"
No está mal, teniendo en cuenta los precios en Suiza, pero el estilo y estado del hotel piden una reforma. En la habitación había un olor muy penetrante que provenía del baño, con paredes paneladas de madera. No sé a qué olía, pero no era agradable.
Genuine Hotels.com guest review
1 night romance trip Aug 14, 2015
A Traveler
ES
3.0 / 5Good
"그저그런호텔"
객실은 청결했으나 냄세가 좀 났어요. 리셉션의 직원들은 어떤날은 친절하고 또 어떤날은 불친절하고 그랬어요. 조식을 먹었는데 조식은 정말 맛있었어요. 위치도 기차역에서 엄청 가까웠구요. 전반적으로 그저그런 호텔로 기억에 남고있어요
Genuine Hotels.com guest review
2 night family trip Oct 18, 2014
A Traveler
KR
1.0 / 5Poor
"hotelenttäuschung"
Leider liegt das Hotel an der Hauptstrasse und daherist es im Zimmer bei starkem Verkehr sehr laut. Die Einrichtung und das Ambiente, harte Matratzen, alte Federbetten entsprechen nicht mal dem Standart. Winzigstes Bad, in dem starker Geruch bis ins Zimmer zog machten den Aufenthalt nicht so angenehm.Das Preisleistungsverhältnis war in keinem Fall gegeben!
Genuine Expedia guest review
Other trip Aug 26, 2014
Gebi
DE
2.0 / 5Fair
"Todella perustason hotelli"
Sveitsi on kallis maa. Hinnalla, jolla saat kelvollisen hotellin Berliinistä viikoksi, yövyt Sveitsissä kolme yötä vanhassa remonttia kaipaavassa hotellissa, jossa aamiaisen makkarapalat lasketaan... Henkilökunta oli kuitenkikin tosi avuliasta ja sijainti: se oli Loistava!
Genuine Hotels.com guest review
4 night trip Jun 17, 2014
A Traveler
FI
3.0 / 5Good
"Suitable for budget travelers"
Location is about 2 km from Interlaken Ost, so the price is lower. No bus to arrive there if later than 19:00 in station. Room is small, but there is shared balcony. Breakfast is OK. The ower of the hotel is very friendly to us and give us full information if to JunFrau the other day.
Genuine Hotels.com guest review
1 night trip Sep 19, 2013
Joe
TW
3.0 / 5Good
"オーナーが素敵な人でした。"
スイスのホテルといった感じで快適に過ごせました。朝食のコーヒーが美味しかったです。オーナーの方の感じが良かったので、オスト駅からもヴェスト駅からも遠かったですが、また泊まりたいなと思えるホテルでした。
Genuine Hotels.com guest review
2 night trip Aug 25, 2013
A Traveler
JP
4.0 / 5Excellent
"ユングフラウに行くのにオストからでなくてバスでひとつ先のえきからのれる。バスの停留所に近い。"
朝食事があり、税金が要らない、テラスが広い、バスもあってよい。 ここはウエストの駅も近いので町4のセンターに近いので買い物も良いよ ウイルヘルムテルの銅像の近くです。
Genuine Expedia guest review
Other trip Sep 15, 2013
せつこ
JP
5.0 / 5Outstanding
"qualità del servizio"
Volendo fare un bilancio generale, posso dire che il mio soggiorno presso l'hotel Alpina è stato soddisfacente. Ho trovato molto disponibile ed educato il personale alla reception, la qualità della pulizia ha ottimo standard. Sicuramente posso consigliarlo per chi vorrà godersi Interlaken.
Genuine Hotels.com guest review
4 night business trip Aug 18, 2013
A Traveler
IT
4.0 / 5Excellent
"合适休闲旅游的朋友"
酒店环境不错,酒店人员很友好。酒店环境不错,酒店人员很友好。酒店环境不错,酒店人员很友好。酒店环境不错,酒店人员很友好。
Genuine Expedia guest review
Other trip May 10, 2013
A Traveler
HK
4.0 / 5Excellent
"훌륭한 서비스"
전반적으로 스태프들은 친절하였고, 호텔도 청결했음. 인터넷은 Password가 1개여서 투숙객이 모두 사용할 수 있었고, 조식도 깔끔하게 나왔음. 침대가 조금 작아서 살짝 불편했지만, 그 밖의 사항들은 좋았음.
Genuine Hotels.com guest review
2 night trip May 4, 2013
융프라우
KR
3.0 / 5Good
"Eenvoudig maar netjes"
Het hotel was erg eenvoudig en enigszins verouderd, maar de kamers was netjes en het personeel behulpzaam.
Genuine Hotels.com guest review
1 night trip Oct 10, 2012
A Traveler
NL
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night romance trip Oct 15, 2012
A Traveler
GB
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night family trip Aug 24, 2012
A Traveler
GB
3.0 / 5Good
Genuine Hotels.com guest review
2 night family trip Sep 26, 2014
Carmen
CH
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night business trip Jul 5, 2013
A Traveler
CH
1.0 / 5Poor
Genuine Hotels.com guest review
2 night trip Sep 12, 2012
A Traveler
CN
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night family trip Sep 2, 2012
A Traveler
HK

TripAdvisor reviews for Hotel Alpina

Overall rating:Based on 44 traveler reviews

Most recent traveler reviews:

Overall Rating
"Almost Three Star"
08/24/15 hargrave dorset uk
We stayed here for eleven days in August booked with Inghams and have to agree with previous reviews regarding this Hotel. Yes it is in need of refurbishing throughout and needs air con but it is only rated as two 2*. Our room above the entrance had a tiny balcony with two chairs which couldn't be turned but at least with one you got a great view of the Jungfrau. The room (210) was ok for size and had a cramped but useable en suite with a good shower. Beds were so so and the room was uncomfortably hot at night even with the door open due to the excessive high temperatures during our stay which were between 28/32c day and low 20cs at night. Dora as a Hostess was very polite and friendly, there were fifteen other UK guests there all half board who meet every year at this time so it is true about repeat visitors but they almost seemed like a club. There were lots of one nighters or just b&b guests. Meals were ok with the usual continental breakfast but no plain croissants only chocolate, strange! Milk and yogurt were put out early and not kept cold but others didn't seem to mind tepid milk and yogurt. We only saw grapes put out on our last day. Packed lunch!!! The bread in the sandwich was always dry and as mentioned before only buttered one side! It was either processed meat or processed cheese not very digestable and was often later fed to the wildlife. A bar of chocolate was included most days which couldn't be taken out due to the heat and a couple of days there was a madeleine cake, we supplemented the lunch with Brioche or similar from Lidls and an apple was included but was mostly bruised or too sour to eat. Evening meals were good,Soup to start or if you don't like soup orange juice is available on request. You could make a salad of sorts for a second course depending what was there and the main was usually a slab of meat in a Stroganoff or Goulash type of sauce of, once we had fish. Lots of variation of potatoes and a reasonable selection of veg.. The main course and salad the only help yourself courses. Dessert was a variation of ice cream/sorbet and cream, ocassionally some had fruit, the room was very stuffy as it was so hot but no windows were open. The rooms at the front are directly over the very busy road so it is always noisy. The stairs desperately need some repair work as chunks of stonework had broken off.. As mentioned in a previous review if you are on the first floor where you share the wcs and showers you could be next to the owners rooms. The lobby/entrance seemed to be where most guests sat as the lounge was tiny and the bar dark If you take this Hotel on it's rating and don't expect too much it is good value all round, we thought it was almost 3*
Overall Rating
"One word - Cozy"
03/28/15 sumitprat Mumbai (Bombay), India
I found this hotel while trying to book a hotel online. Could not guess much looking at the pictures on that site but the price and reviews were good so booked it. When we saw the hotel and room we were pleasantly surprised. The rooms were super cozy and environment was homely. The view from the balcony was also very good. There is a good patisserie like 200 meters from the hotel and a resto-pub as well. There is a bus stand quite close to hotel which was very comfortable. I would recommend this place to any one and would stay there again. The owner was very hospitable.
Overall Rating
"Friendly but well worn out"
12/06/14 Jenny B Bognor Regis, United Kingdom
Stayed 2 weeks the rooms were very very worn out with lots of rugs to trip over in the hallways and rooms, en suite showers had the most awful chemical smell. Couldn't sleep, as the window didn't open to allow air in. The Owner was a very nice friendly person as previous reviews, but the rest of the family were not. The hotel need lots of money invested to bring it up to a half decent standard. Could be a lovely hotel. The buffet breakfast was good. packed lunch was very dry bread no butter with cheese or cold meat, not eatable. The main evening meal would have been very good if the chef hadn't put to much salt in every dish. Excellent wifi We would happily stay there again if things improved.
Overall Rating
"Angela and Colin Brown"
09/13/14 Colin B Wantage, United Kingdom
In August we spent 2 weeks in the Alpina Hotel in Interlaken Switzerland. This was the second time that we had stopped at this hotel. We traveled with "Inghams Travel", a company we have traveled with quite a lot. One of the advantages of traveling with Inghams is the provision of a packed lunch which is useful when you are traveling in the sticks. We love the Alpina and feel very comfortable there. The hotel is clean, and the staff friendly. We were on half board. The evening meal was a very generous with 4 courses, and the breakfast was an adequate buffet meal. We had a spectacular view of the mountains including the Jungfrau covered in snow from our balcony. The hotel was run very efficiently by the charming "Dora"the proprietor and her son. The hotel is well placed for the buses and trains that we use a lot. We thoroughly recommend this hotel and hope to visit it again in the near future.
Overall Rating
"Friendly and basic - a super base from which to explore Interlaken and its surroundings."
08/27/14 Sue R Farnborough, England, United Kingdom
We really enjoyed our stay at The Alpina, which is a family run hotel in Matten, a nice bustling area in the suburbs of Interlaken. A ten minute walk is all it takes to be right at the centre of this amazing town in the mountains, and the views from the rooms are fantastic - we looked up towards the ever-changing face of the Jungfrau every morning. The owner/manager, Dora, is a lovely helpful person who has been running the hotel for the last twelve years, having taken over from her mother - and there is a real family feel to the place. The evening meals were always very good - four courses, served by the friendly staff and Dora herself. The rooms are basic, homely and clean, as well as spacious and comfortable. The beds were so comfortable that we slept like logs. We definitely want to go back.
Overall Rating
"Good, friendly family-run hotel"
10/11/13 brasseagle Manchester, UK
This hotel has some "basic rooms", with shared facilities, and some en-suite. We had one of the en-suite rooms. The room itself is a very decent size, basically but comfortably furnished. Our en-suite consisted of a toilet and shower, quite compact but perfectly usable. Good shower (good flow, hot water is hot rather than tepid, hot water available all day rather than running out at peak times). Unlike others, found the hotel very clean, both public areas and bedrooms. It does look a bit careworn in places, could do with a bit of redecoration in some areas. We found the breakfast good, some might find the range restricted but we didn't find it a problem, there's enough to set you up for the day!. We were on half board, the evening meal was good hearty food and plenty of it! Hotel is away from the centre of Interlaken, about 20 minutes walk from the centre, 20 minutes walk from Interlaken Ost railway station, about 30 minutes walk from Wilderswil railway station. Local buses run past the hotel, which you can use for free with the local Guest Card which comes with your hotel room. Service is frequent during the day, but a bit patchy during the evening so be aware of that if you rely on the buses to get around. Hotel has a nice rustic-decor bar, closed on Sundays and Mondays, frequented by local people as well as hotel guests. As far as I could tell, prices were typical for the area. Family run hotel, staff are very friendly and helpful. Recommended.
Overall Rating
"Totally missed the mark! We recommend staying elsewhere."
05/31/13 Sarah H Kansas City, Missouri
I usually do my booking based upon reviews and in this case took a chance. Unfortunately, poor was the best I could give this hotel. It was booked through an online aggregator for a relatively reasonable price. The 95 CHF/per night for 5 nights was still more than what we felt was due. We tried to move hotels after the first night, but found the area to be very busy and even the hostels were booked until our 6th night, when we did relocate. The hotel has lovely bones. The large dining room and quaint bar would have great potential. The hotel, particularly the main and 1st floors (of which half appears to serve as the owners residence) is crowded with a confusing mix of furnishings. Furnishings range from overstuffed 80's leather sofas, empty cheap laminate shelving to brass children's cradles covered in animal pelts. It is a little odd. The dining room is large, beautifully painted, but decorated with cheap string lights, paper pom poms and mardi gras beads. Again, odd. It all smells a bit musty and of old cigarette smoke. Often the smells from the owner's personal kitchen filled our room. Our room. The double bed was really a large futon with two separate and very uncomfortable mattresses. The linens and towels were mix and match and not always fresh. To get to the shared bath we had to go to the opposite side of the floor past the owners own residence (curtains separated their hall) but around their own coats and shoe racks. I kept feeling like I was sneaking around someone's home when using the loo. The breakfast is very simple and we recognized the same bowl of yogurt, jelly and hard boiled eggs each day (yes they are hot pink eggs!). We didn't try the meats or cheeses. Breakfast is standard, but certainly not anything fresh or special. We did try a couple of beers from their bar, but the dining room prices were expensive and hours uncertain. We went down the street for Thai most nights. The hotel is operated as Hotel Alpina, Interlaken, but our rooms were booked under BasicRoomsHotel.com. It appears to be one and the same. I would not pay full price for these rooms. I would recommend staying at a local hostel (the Swiss Youth Hostel by Interlaken OST is where we relocated to and LOVED it) and you will likely get a cleaner shared bath and more comfortable room. Better yes, venture into Murren or Gimmelwald and stay in the mountains for a bit more. Before ending this review I must say that the owners can be very nice. The operation is family run and the mom is very helpful. She seems to work very hard and warms up once you get to talk to her. I would love to give it a better rating, but we simply couldn't wait to move on.
Overall Rating
"Not clean, not well maintained"
12/19/12 Volga981 Chicago, Illinois
I am sure this hotel had better times, but I was quite dissatisfied with it during our visit to Interlaken. Although it is OK to stay there, I would pick a different place next time. The main problem is the cleanliness of the rooms. In ours, we had some terrible smell. We had some dirt on the floor. Under the bed we found somebody else's shoes. The bathroom was dark. I was resistant to touch anything in there. The owners speak decent English, although we spent at the lobby some time before they noticed our presence. The breakfast was not great. They had necessary breakfast items, but some products were not fresh (like bread). The majority of products were long term storage items (like yogurt). As it was noticed in other reviewes, the building is old and not well maintained. Disclaimer: I am staying at more than 20 different hotels per year and therefore know what service to expect from each of them.
Overall Rating
"Terrible, old and dirty"
12/09/12 MiAmorMikeTyson Washington DC, District of Columbia
I read a few reviews, I do not know who could have wrote them. It was so dirty and old, I was afraid to take off my clothes. The bathroom is just large enough to sqeeze in. I had two rooms with my family, I would never stay them again. Some of the reviews, raved about the breakfast. If you like bread, jelly and pink boild eggs, it's OK. I would not say that's a great breakfast. I stayed in 6 different hotels in Europe on this trip, 5 were very good to great.....this one was absolutely terrible. Do not stay here. No AC, no screens, many Mosquitoes and other bugs!
Overall Rating
"Great Hotel"
11/04/12 Sue J Carleton Place, Canada
We spent 3 nights at the Hotel Alpina and we were very satistfied with our choice. The owner is very accommodating, friendly and very helpful. The buffet breakfast was great. We were also given bus passes for the time of our stay as well as the last day to get us to the train station. The bus station is very close and it's only a 10 minute walk to the train station, close to the mall as well. The owner is always helpful in giving directions. Would definitely stay there again.
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