My overall stay at the hotel was extremely good my second time staying in a Homewood brand and it was even better at Crab Tree than my first stay..the hotel had daily meals..room was nicr and spacious. Got good use from the onsite business centre..I love it and enjoyed my stay.Genuine Expedia guest review
Several of my friends and I really enjoyed our stay at the hotel. The staff was excellent and even supplied us with turkey bacon to accommodate our no-pork lifestyle (at no charge to us). I would definitely recommend this hotel to others!Genuine Hotels.com guest review
I really liked the hotel in the room however there was a cockroach on the wall:-( gross!!!! My husband killed it an we moved on with our lives.Genuine Expedia guest review
"front desk perfect"
hotel satff excellent...quickly changed a wrong suite booking by expedia to the suite wantedGenuine Expedia guest review
"LOVE, LOVE, LOVE"
I love this hotel, coming in around 10 that morning called to see if I was able to get an early check in and was told to come around 11am and when I got there it was like 10:45am and was able to check in right away, the entire hotel was clean, smelled fresh.Genuine Expedia guest review
"Close to the Art Museum, which is wonderful."
The room was nicer than we expected, more like a 4 star hotel. The free breakfast was excellent.Genuine Hotels.com guest review
"Very convenient and a good deal for a quick stay"
Hotel staff were very accommodating from the front desk personnel to the breakfast crew. Room was very adequate for my daughter and me. Rather easy to get to and right next to Crabtree Mall. Overall excellent experience.Genuine Hotels.com guest review
I would reconsider staying at this Hotel. When my husband came to bed after a long day, he discovered that his side of the bed was wet and smelled terribly of deodorizer. Since the kids were already asleep, he had to put towels over the wet spot. When we awoke in the morning, we looked more closely at the bed and discovered that it looked as though […] someone had urinated in the bed and the hotel tried to cover it up with a deodorizer. We talked to the staff and they said they would take care of the issue since we were staying another night, but when we came back that day, they had only made the bed. They never even changed the sheets on the bed. We compained again and finally got someone from housekeeping to come to the room, change the sheets and matress pad and flip the mattress. It was disgusting and extremely disappointing considering the money spent on the room. Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Raleigh - Crabtree Valley Hello and greetings from Homewood Suites Raleigh; thank you for your feedback on our hotel. I am sorry that you had an un-satisfactory stay. We take guest service very seriously and would never want anyone to have a negative stay at our property. We have used your notes to review our entire hotel to ensure that guests are receiving clean rooms and bedding. While it is very rare that we have this type of problem reported, we appreciate you bringing it to our attention. We have followed up with our staff and taken corrective actions . By reviewing and responding to reported issues like yours, we can improve our hotel and service . Thank you again for your review and we look forward to serving you in the future.
"Non-smoking room smelled of smoke had to keep the"
Broken tub stopper not enough towels broken coffee machine stinky room even though non-smokingGenuine Expedia guest review
Hotel was awesome. Gave you free dinner and breakfast. Clean and comfortable.Genuine Hotels.com guest review
"Great stay and great staff"
Location - terrific, right off 440 so close to whole area quickly (10min to RDU or downtown). Mall next door means restaurants and such are close. Staff was very attentive and hotel was clean and efficient. Suite SHop allows for purchase of water, snacks, toiletries, even beer and wine. pool was great. breakfast was good, fresh, clean, efficient, and […] friendly. Read moreGenuine Hotels.com guest review
"staff very professional"
enjoyed every minute of my stayGenuine Hotels.com guest review
"Convenient to the activities of the Class Reunion"
Attended a Class reunion for Needham B Broughton High SchoolGenuine Expedia guest review
The very best motel our family has stayed in. Nice rooms with stove and refrigeratorGenuine Expedia guest review
My family and I were very impressed with our visit, the room was very nice and comfortable, it was kept very clean, the staff responded quickly to any of our needs. We stayed during the week and meals were provided Mon thru Thurs., we went down the first day not really expecting much but they provided complete meals and the food was excellent. The kitchen […] staff also came out to talk to you while you were eating to make sure everything was okay and would pick up your plates once finished if you wanted. I will definitely return if I should go back that way and will be looking for Homewood Suites first whenever I go off. Read moreGenuine Hotels.com guest review
"not close to downtown"
The hotel is family friendly, we enjoyed our stay, breakfast was good, however my kids wanted some baconGenuine Hotels.com guest review
Great place, glad we found it as we visit Raleigh / Durham area a lotGenuine Hotels.com guest review
"Perfect location for a shopping vacation"
Location, pool, and space was nice. Room was "clean enough" but was outdated. The bed was comfortable, but the sofa and chairs were not. We only had one little garbage can in the whole suite. The pool area was pretty.Genuine Hotels.com guest review
"Nice hotel with great location!"
My two daughters and I stayed for 3 nights. Wanted a location close to my youngest daughter attending volleyball camp at NC State and to be close to some fun stuff like shopping for my other daughter. This was a really nice, clean hotel. Very friendly staff and felt as it was a safe place to stay.Genuine Expedia guest review
We have stayed at this hotel before. I did not notice in the past but the beds were very uncomfortable. We have a teenager who tried to sleep on the pull out couch but it was too awful. The air conditioner and refrigerator made such a racket all night that it interrupted everyone's sleep. I would most likely not stay here again.Genuine Expedia guest review
"The only choice for this area!"
Great price, great room, clean, great breakfast, staff was nice and very helpful, no complaints, good area to stay in.Genuine Hotels.com guest review
"Great family stay"
The appliances, especially refrigerator, needs to be upgraded. Some of the common areas (elevators, landings) need to be cleaned more regularly.The staff, Estoban in particular, was very friendly and helpful. Breakfast service was excellent and the evening food service was also fantastic...convenient after a busy day. Location of the hotel allowed easy […] access to highways and main roads and was within 20 minutes of the airport. Read moreGenuine Hotels.com guest review
Beautiful setting, friendly staff, free breakfast, free dinner on some nights even came with free wine..I highly recommend this hotel. Very clean.Genuine Expedia guest review
"Nie hotel close to a shopping mall."
Did not get the room bedding as requested. Excuse was there was a wedding and other party. Other than that it was fine clean room.Genuine Expedia guest review
THIS WAS ONE OF THE BEST HOTELS THAT WE EVER STAYED IN. MY KIDS LOVED & CAN'T WAIT TO GO BACK NEXT YEAR !!Genuine Hotels.com guest review
This is a very nice hotel (very family friendly). The staff is excellent, very helpful.Genuine Expedia guest review
"Very nice and great price"
Staff was fantastic hotel lobby and grounds are beautifulGenuine Expedia guest review
"Better than their big brother "Hilton""
I thought that it was awesome! The room was much better than staying at their sister company "The Hilton". A+Genuine Hotels.com guest review
"behind Crabtree Mall"
comfortable stayGenuine Hotels.com guest review
"Best Raleigh Hotel"
This Hotel is great it has large rooms, a great breakfast and is close to the mall and down town Raleigh. The only one complaint is that the air conditioner is a little loud.Genuine Expedia guest review
"favorite place to stay"
We enjoyed our stay at Homewood Suites, we always expect excellent serivce, and this is what we always get. The staff are extremely courteous and go out of their way to make sure your stay is pleasant. We even received a call from the front office about an hour after check-in to make sure everything was okay with the room. It was very clean, located […] in walking distance of Crabtree Valley Mall and we always feel safe in the area. This is our choice whenever we are in the Raleigh NC area. An extra plus is the full breakfast buffet every morning. Read moreGenuine Hotels.com guest review
Free breakfast and dinner during the week for guests. Nice suites too.Genuine Hotels.com guest review
"A quiet pleasure"
Love this hotel! Lots of comfort close to everything, mall, restaurants and NCSU campus. Will stay here when in town. Quiet and comfortable. Forest resort feel.Genuine Hotels.com guest review
This was an excellent place to stay. Awesome service, room, breakfast and shower!! My only complaint concerns the THIN walls and we swore the family next door was taking running jumps onto the bed!!!Genuine Hotels.com guest review
"Very comfortable and convenient"
This hotel was perfect for my trip to Raleigh for my brother and sister's graduation weekend. It was very convenient location wise and the room was huge! Very nice size bathroom with large dressing area, bed was comfortable and bedroom was able to be shut off from the living room and kitchen area. two large t.v.'s in both the bedroom and living room, […] which i could imagine would be really nice for a family staying there. Nice small balcony off the living room with nice views of wooded areas. The complimentary breakfast was very nice and had a excellent variety of hot items, cold or hot cereals, fresh fruit, yogurt, hot and cold beverages and a very nice lobby to eat in. I was extremely happy with my stay and the in-room kitchen was a nice addition to the already nice room! I will definitely be staying here again for the next graduation weekend! Very close to downtown Raleigh, lots of shopping and NC State University! I would definitely recommend this hotel and I will definitely stay here again. Read moreGenuine Expedia guest review
ComfortableGenuine Hotels.com guest review
The hotel was very nice. The bed was a little soft. Also the housekeeping didn't leave shampoo/conditioner for the second night. Overall I would stay there again. The breakfast was good and very complete.Genuine Hotels.com guest review
Great location and accommodationGenuine Hotels.com guest review
"just like home"
I enjoyed my stay and the staff was ready to accommodate me as I had to stay 4 extra day when we had a personal problem thank you so much to the staff!Genuine Expedia guest review
Staff and place was great experienceGenuine Hotels.com guest review
Awesome!Genuine Hotels.com guest review
I was quite pleased with the hotel overall. The main downside is the room air conditioners are the noisiest I have ever heard in a motel room. I had to turn the air conditioner off in order to sleep. I still could barely sleep over the noise from the air conditioner in the next room.Genuine Expedia guest review
"Great Family Hotel"
Friendly Staff, good food and nice surrounding. Crab Tree Valley Mall in in walking distance.Genuine Expedia guest review
""Homewood" Bound for a Wedding"
Check in was fast and simple. We even had a gift waiting from a family member that the front desk employee - Estavon (sp?) gave us. Upon going to the 7th floor and entering our room, you could tell someone had been smoking in the room. We turned around and requested another room on another floor and was able to get on the same floor that my elderly […] parents were staying. This took less than 10 minutes. Room was clean, however, there was not a mattress in the sofa, so when you sat down, you sank. The sink in the bathroom had a small leak that ran down the faucet and created a slight pool on the counter. The house staff did not replenish the facetowels in our room and did not replenish the towels in my parents room as did not really make the bed. We reported these incidentals to the front desk upon check out. We were a bit busy with a wedding that weekend, so these were minor things to us in comparision. Overall, the breakfast was good, dining area and front desk staff were superior and friendly, most willing to take care of anything you needed. Read moreGenuine Expedia guest review
"convenient for small family"
Very nice hotel at a great rate. My wife and I stayed here with our daughter while visiting local colleges she might apply to. Unlike some other "suites" hotels, the bedroom has a door offering decent privacy. The hotel is very well appointed and convenient to the large Crabtree Valley Mall. It's right off the Beltline and only about 10 - 15 minutes […] from downtown Raleigh in the beautiful Glenwood section. Read moreGenuine Hotels.com guest review
I've stayed here many times. I always try to stay here when I'm in the area.Genuine Hotels.com guest review
"Great location, worn furnishings"
The hotel is in a great location, near the mall and lots of restaurants, also near Rex hospital. The room was clean, but the furniture was definitely worn and a little outdated. The bed was really comfortable, but the couch, which I think might have been a fold out sleeper, needed replacing - it sagged and squeaked every time someone sat in it. Besides […] the couch, the worst thing was the hallway reaked! of cigarette smoke and there was a lingering smell of smoke in the room, even though it was a non-smoking room. Can't comment on the food since I didn't eat in the hotel. Read moreGenuine Hotels.com guest review
Great hotel. Definitely will stay here again.Genuine Hotels.com guest review
Room was nonsmoking but reeked of smoke. Sofa bed was broken. Bed was uncomfortable. All furniture was cheap and uncomfortable. Only good thing was free breakfast. I won't be back.Genuine Hotels.com guest review
"Be careful how you are charged"
Although the hotel and the stay overall was very nice, I was disappointed to realize that my credit card was charged by the hotel for the room even though I booked through hotels.com. I didn't realize this until after I checked out. I called the hotel a few hours later and the front desk clerk tried to rush me off the phone without checking my folio, […] saying my card was only charged for incidentals (that I didn't incur). It was only after specifically questioning the room charge that appeared on the invoice that was slid under my door that she put me on hold to look up my reservation. She came back on the line and said yes...an error had been made on the hotels part and that I would be credited back in 3-7 business days. I thought back to when I checked in the night before and the clerk was on the phone with someone else who was questioning charges...she too rushed him off the phone...telling the person that those charges were probably for incidentals without checking his/her reservation...makes me think they are trying to purposely double charging guests. Read moreGenuine Hotels.com guest review
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