"Convenient to mall and PNC center"
I enjoyed the fact that the room was a suite and we were able to utilize the kitchen however, the hotel was under construction for a remodel of the lobby. It was dusty and dirty. Construction work went on into the weekend and the fire alarm went off every morning at like 6:30 A.M. If I had known they were remodeling, I would not have stayed at this […] hotel. Read moreGenuine Expedia guest review
"Great suite at a great price For traveling family."
Minus construction for renovations it was a great hotel near many attractions. Would highly recommend for family traveling with young children who need extra space.Genuine Expedia guest review
"Friendly and helpful staff"
I have never stayed at a Homewood Suites before but based on my experience, I would not hesitate to do so again. The staff was extremely helpful and courteous. The room was well-maintained and quiet. Learning that breakfast and dinner were included was a plus.Genuine Hotels.com guest review
Clean and convenient location.Genuine Hotels.com guest review
"Strange experience. Where is everyone?"
On our way back north from and Orlando vacation, we stopped by this Homewood for a night. When we pulled into the parking lot of this hotel at about 10pm, we heard very loud music coming from an adjacent establishment. Once inside the lobby, we didn't see any employees at the front desk. After waiting a bit and calling out, someone eventually came out […] from the office behind the front desk. The 2 bedroom suite was a decent size, nicely cleaned. Comfortable beds. Clean utensils, dishes. Full size frig. Went down for breakfast at 9:15. No more omelettes, no potatoes. Free, but sparser breakfast than the Homewood at Durham that we stayed at on our way South. Overall good value, but I'd probably look for another Homewood, or an Embassy next time. Read moreGenuine Hotels.com guest review
I inadvertantly booked a Smoking Room and went we got there were told they were booked and di not have a non-smoking room. That was it. No help no recommendations no nothing. They said "tere is internet upstairs you can look and see if you can find another room somewhere. We had to cancel the room and eat what we had paid for the room. Beautiful place, […] customer service was terrible. Read moreGenuine Hotels.com guest review
My wife and I went horseback riding in northern Raleigh and stayed overnight at Homewood Suites, everything was very nice, from the room to the morning breakfast. We're planning another trip next fall and will definitely stay here again.Genuine Hotels.com guest review
"Not what it Seems"
When I am in Raleigh, I always stay here, but next time for the bucks I will stay somewhere else. There is a lot of hotels in this price range, nearby to shopping. I check in at 10 pm from driving all day , there was a tear in the couch, the bedroom was showing wear, bathroom had been touch up with corking, and you could see the bath mat ring in the […] tub where it use to be? The next morning house keeping came right in without knocking at 9 am, then ask my teenager daughter 10 min later in the hallway when were we leaving. We were out by 9:30 am and will not be back. This hotel has look the same for the last 5 years. It seems they just touch up when needed not repair. Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Raleigh - Crabtree Valley Greetings from Homewood Suites Raleigh and thank you for your review. We apologize that you experienced problems with the room and housekeeping. We will work with our staff to ensure that we properly notify you when we come to service the room. We do not use bath mats at our hotel. The difference between the bottom of the tub and the sides is a non-slip surface that is applied to the bottom of the tub for safety. We are excited to inform you that we are starting a large renovation at the start of 2014 that will change much of the decor and some of the room items that are due for replacement. This work will allow us to continue to provide a great and modern hotel for our travelers. We look forward to serving you in the future!
"This Hotel Stinks!"
Everyday if our 4 day stay we woke to a different horrible oder in our room. This hotel needs to clean all the duct work and get the black/grey stuff off the ceiling in the rooms. Never again will we stay at this Homewood Suites!Genuine Expedia guest review
"Quick weekend in Raleigh - hockey/museum visit"
Great suite hotel. Very close to PNC arena and North Carolina Museum of Art.Genuine Expedia guest review
"Cozy hotel very friendly/ helpful staff"
My experience at this hotel was great! Concierge was very friendly and helpful. As soon as we got into our room we got a call from the front desk asking if everything was ok. Hotel room was clean a laid out perfectly. Breakfast buffet in the morning was perfect! My only complaint would have been that our a.c in the room was fairly noisy... Probably […] just our room so no biggie. Also loved how close it was to the mall ;) Read moreGenuine Expedia guest review
The hotel it self was great. The lady that checked me in was not friendly at all, every time I tried to ask a question she cut cross meGenuine Hotels.com guest review
My overall stay at the hotel was extremely good my second time staying in a Homewood brand and it was even better at Crab Tree than my first stay..the hotel had daily meals..room was nicr and spacious. Got good use from the onsite business centre..I love it and enjoyed my stay.Genuine Expedia guest review
Several of my friends and I really enjoyed our stay at the hotel. The staff was excellent and even supplied us with turkey bacon to accommodate our no-pork lifestyle (at no charge to us). I would definitely recommend this hotel to others!Genuine Hotels.com guest review
I really liked the hotel in the room however there was a cockroach on the wall:-( gross!!!! My husband killed it an we moved on with our lives.Genuine Expedia guest review
"front desk perfect"
hotel satff excellent...quickly changed a wrong suite booking by expedia to the suite wantedGenuine Expedia guest review
"LOVE, LOVE, LOVE"
I love this hotel, coming in around 10 that morning called to see if I was able to get an early check in and was told to come around 11am and when I got there it was like 10:45am and was able to check in right away, the entire hotel was clean, smelled fresh.Genuine Expedia guest review
"Close to the Art Museum, which is wonderful."
The room was nicer than we expected, more like a 4 star hotel. The free breakfast was excellent.Genuine Hotels.com guest review
"Very convenient and a good deal for a quick stay"
Hotel staff were very accommodating from the front desk personnel to the breakfast crew. Room was very adequate for my daughter and me. Rather easy to get to and right next to Crabtree Mall. Overall excellent experience.Genuine Hotels.com guest review
I would reconsider staying at this Hotel. When my husband came to bed after a long day, he discovered that his side of the bed was wet and smelled terribly of deodorizer. Since the kids were already asleep, he had to put towels over the wet spot. When we awoke in the morning, we looked more closely at the bed and discovered that it looked as though […] someone had urinated in the bed and the hotel tried to cover it up with a deodorizer. We talked to the staff and they said they would take care of the issue since we were staying another night, but when we came back that day, they had only made the bed. They never even changed the sheets on the bed. We compained again and finally got someone from housekeeping to come to the room, change the sheets and matress pad and flip the mattress. It was disgusting and extremely disappointing considering the money spent on the room. Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Raleigh - Crabtree Valley Hello and greetings from Homewood Suites Raleigh; thank you for your feedback on our hotel. I am sorry that you had an un-satisfactory stay. We take guest service very seriously and would never want anyone to have a negative stay at our property. We have used your notes to review our entire hotel to ensure that guests are receiving clean rooms and bedding. While it is very rare that we have this type of problem reported, we appreciate you bringing it to our attention. We have followed up with our staff and taken corrective actions . By reviewing and responding to reported issues like yours, we can improve our hotel and service . Thank you again for your review and we look forward to serving you in the future.
"Non-smoking room smelled of smoke had to keep the"
Broken tub stopper not enough towels broken coffee machine stinky room even though non-smokingGenuine Expedia guest review
Hotel was awesome. Gave you free dinner and breakfast. Clean and comfortable.Genuine Hotels.com guest review
"Great stay and great staff"
Location - terrific, right off 440 so close to whole area quickly (10min to RDU or downtown). Mall next door means restaurants and such are close. Staff was very attentive and hotel was clean and efficient. Suite SHop allows for purchase of water, snacks, toiletries, even beer and wine. pool was great. breakfast was good, fresh, clean, efficient, and […] friendly. Read moreGenuine Hotels.com guest review
"staff very professional"
enjoyed every minute of my stayGenuine Hotels.com guest review
"Convenient to the activities of the Class Reunion"
Attended a Class reunion for Needham B Broughton High SchoolGenuine Expedia guest review
The very best motel our family has stayed in. Nice rooms with stove and refrigeratorGenuine Expedia guest review
My family and I were very impressed with our visit, the room was very nice and comfortable, it was kept very clean, the staff responded quickly to any of our needs. We stayed during the week and meals were provided Mon thru Thurs., we went down the first day not really expecting much but they provided complete meals and the food was excellent. The kitchen […] staff also came out to talk to you while you were eating to make sure everything was okay and would pick up your plates once finished if you wanted. I will definitely return if I should go back that way and will be looking for Homewood Suites first whenever I go off. Read moreGenuine Hotels.com guest review
"not close to downtown"
The hotel is family friendly, we enjoyed our stay, breakfast was good, however my kids wanted some baconGenuine Hotels.com guest review
Great place, glad we found it as we visit Raleigh / Durham area a lotGenuine Hotels.com guest review
"Perfect location for a shopping vacation"
Location, pool, and space was nice. Room was "clean enough" but was outdated. The bed was comfortable, but the sofa and chairs were not. We only had one little garbage can in the whole suite. The pool area was pretty.Genuine Hotels.com guest review
"Nice hotel with great location!"
My two daughters and I stayed for 3 nights. Wanted a location close to my youngest daughter attending volleyball camp at NC State and to be close to some fun stuff like shopping for my other daughter. This was a really nice, clean hotel. Very friendly staff and felt as it was a safe place to stay.Genuine Expedia guest review
We have stayed at this hotel before. I did not notice in the past but the beds were very uncomfortable. We have a teenager who tried to sleep on the pull out couch but it was too awful. The air conditioner and refrigerator made such a racket all night that it interrupted everyone's sleep. I would most likely not stay here again.Genuine Expedia guest review
"The only choice for this area!"
Great price, great room, clean, great breakfast, staff was nice and very helpful, no complaints, good area to stay in.Genuine Hotels.com guest review
"Great family stay"
The appliances, especially refrigerator, needs to be upgraded. Some of the common areas (elevators, landings) need to be cleaned more regularly.The staff, Estoban in particular, was very friendly and helpful. Breakfast service was excellent and the evening food service was also fantastic...convenient after a busy day. Location of the hotel allowed easy […] access to highways and main roads and was within 20 minutes of the airport. Read moreGenuine Hotels.com guest review
Beautiful setting, friendly staff, free breakfast, free dinner on some nights even came with free wine..I highly recommend this hotel. Very clean.Genuine Expedia guest review
"Nie hotel close to a shopping mall."
Did not get the room bedding as requested. Excuse was there was a wedding and other party. Other than that it was fine clean room.Genuine Expedia guest review
THIS WAS ONE OF THE BEST HOTELS THAT WE EVER STAYED IN. MY KIDS LOVED & CAN'T WAIT TO GO BACK NEXT YEAR !!Genuine Hotels.com guest review
This is a very nice hotel (very family friendly). The staff is excellent, very helpful.Genuine Expedia guest review
"Very nice and great price"
Staff was fantastic hotel lobby and grounds are beautifulGenuine Expedia guest review
"Better than their big brother "Hilton""
I thought that it was awesome! The room was much better than staying at their sister company "The Hilton". A+Genuine Hotels.com guest review
"behind Crabtree Mall"
comfortable stayGenuine Hotels.com guest review
"Best Raleigh Hotel"
This Hotel is great it has large rooms, a great breakfast and is close to the mall and down town Raleigh. The only one complaint is that the air conditioner is a little loud.Genuine Expedia guest review
"favorite place to stay"
We enjoyed our stay at Homewood Suites, we always expect excellent serivce, and this is what we always get. The staff are extremely courteous and go out of their way to make sure your stay is pleasant. We even received a call from the front office about an hour after check-in to make sure everything was okay with the room. It was very clean, located […] in walking distance of Crabtree Valley Mall and we always feel safe in the area. This is our choice whenever we are in the Raleigh NC area. An extra plus is the full breakfast buffet every morning. Read moreGenuine Hotels.com guest review
Free breakfast and dinner during the week for guests. Nice suites too.Genuine Hotels.com guest review
"A quiet pleasure"
Love this hotel! Lots of comfort close to everything, mall, restaurants and NCSU campus. Will stay here when in town. Quiet and comfortable. Forest resort feel.Genuine Hotels.com guest review
This was an excellent place to stay. Awesome service, room, breakfast and shower!! My only complaint concerns the THIN walls and we swore the family next door was taking running jumps onto the bed!!!Genuine Hotels.com guest review
"Very comfortable and convenient"
This hotel was perfect for my trip to Raleigh for my brother and sister's graduation weekend. It was very convenient location wise and the room was huge! Very nice size bathroom with large dressing area, bed was comfortable and bedroom was able to be shut off from the living room and kitchen area. two large t.v.'s in both the bedroom and living room, […] which i could imagine would be really nice for a family staying there. Nice small balcony off the living room with nice views of wooded areas. The complimentary breakfast was very nice and had a excellent variety of hot items, cold or hot cereals, fresh fruit, yogurt, hot and cold beverages and a very nice lobby to eat in. I was extremely happy with my stay and the in-room kitchen was a nice addition to the already nice room! I will definitely be staying here again for the next graduation weekend! Very close to downtown Raleigh, lots of shopping and NC State University! I would definitely recommend this hotel and I will definitely stay here again. Read moreGenuine Expedia guest review
ComfortableGenuine Hotels.com guest review
The hotel was very nice. The bed was a little soft. Also the housekeeping didn't leave shampoo/conditioner for the second night. Overall I would stay there again. The breakfast was good and very complete.Genuine Hotels.com guest review
Great location and accommodationGenuine Hotels.com guest review
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