"Close to mall"
Good stay, clean rooms. Would stay again.Genuine Hotels.com guest review
"Close to the mall.Easy access to locations"
It was a very pleasant surprise. The morning breakfast was a treat and the wait staff was more than accomadating. The afternoon brunch was another surprising addition to our stay. The friendliness of the overall staff was outstanding.Genuine Expedia guest review
"ADDED TO THE HAPPY GRADUATION CELEBRATION"
Having breakfast & dinner was a plus, as sometimes you don't feel like going out. Driving directions from the front desk were very helpful.Genuine Hotels.com guest review
We found our suite to be very comfortable, private and quiet!Genuine Expedia guest review
"Everyone very welcoming and friendly"
Had a great experience. Will recommend and will come back!Genuine Expedia guest review
"Everything you need"
Great staff, really nice spacious accommodations. Great location next to mall. Easy access to everything.Genuine Expedia guest review
"Comforts of home"
We enjoyed our stay. It was like being at home.Genuine Hotels.com guest review
The location was very close to Crabtree Valley Mall and very close to all highways and major roads. Very easy to get around town. Breakfast was great! dinner is also available M-Th. The only negative was loud construction across the street-ask for a room facing the wooded area.Genuine Hotels.com guest review
"Will be back!"
Excellent location for my needs. Liked everything about this hotel. Quiet and convenient. Will go back on next visit.Genuine Expedia guest review
"Close to event location"
Very courteous staff,clean facilities,reasonable priceGenuine Hotels.com guest review
Very pleased with this hotel. They met every expectation.Genuine Hotels.com guest review
Renovations are fantastic and the staff is friendly and cordial as alwaysGenuine Hotels.com guest review
"Quality Control of Renovations"
The hotel is fine. Good location. --- However, the room I was in and the rooms of several other members of the party I was traveling with were under renovation and a final quality control had either not been done or someone had decided that a sloppy job was good enough to let customers stay in the suites. Among the shortfalls in my room were no base […] boards installed yet, a folding closet door with a broken mirror. wall paper loose at the corners, and a broken pvc drain trap in the bathroom sink.. All of which could have been and should have been corrected by a good handyman. --- In short, I would not recommend staying at this location for a couple of months until they conclude their renovations and all of the clean-up actions. Read moreGenuine Hotels.com guest review
The breakfast and dinner services are fabulous! Thank you so much for making our stay so easy to stay on our budget, and the food was delicious.Genuine Hotels.com guest review
"very good stay"
Rooms were very clean. Will stay again next time when we in the area.Genuine Hotels.com guest review
"Great hotel within easy distance of downtown"
We decided to stay at this hotel based on a recommendation from our son, who stayed at a Homewood Suites in Texas on a recent business trip. It was a great decision! Not only would we stay at this location again, we will look for Homewood Suites locations wherever we travel. Based on our experience, we would definitely recommend this hotel chain to […] family and friends. Homewood Suites offers breakfast every day, with an assortment of both hot and cold entrees, as well as muffins, pastries and fresh fruit. There is hot coffee available 24 hrs. a day. They also offer dinner Monday through Thursday evenings----which we heard was very good but did not try.....we were too busy seeing and tasting all that Raleigh had to offer! The entire hotel staff was very friendly. A special shout-out to Mabel, who made sure there was plenty of food at all times, and was very helpful and friendly without being overbearing. My husband and I highly recommend this hotel, and will definitely be staying here every time we come to Raleigh! Read moreGenuine Expedia guest review
The only problem we had with the hotel was that we had called and asked for 2 double beds rather than one queen or king. The person I spoke to confirmed that they would note our reservation and have that room ready for us. When we arrived, they had only a queen sized bed and not two doubles. They didn't really apologize - just said they didn't have […] it. Other than that, the hotel was perfectly suitable. Read moreGenuine Expedia guest review
overall stay was good, some improvement work was being done, but it was not disruptive to my stay.Genuine Hotels.com guest review
Weekend stay with family. Breakfast selection was fair. Some cosmetic updates were in progress, but did not affect our stay. Staff was very friendly.Genuine Expedia guest review
Room was nice and clean. Hotel staff was friendly and check in was very easy. No complaints, would stay again.Genuine Hotels.com guest review
Excellent....The ladies who serve breakfast were great. Great location, spacious suites, can't say enough. Definitely will use Homewood Suite on my next trip.Genuine Hotels.com guest review
"Good Location & Service"
Nice hotel. I want to highlight the excellent customer service. Here is an example: While I was there NC had a big snow storm. I went out to my rental car that was covered with snow. I had no gloves, boots or brush to clear off my car and the snow was too heavy for the wipers to clear. Unexpectedly, a staff person from the hotel came out and cleared […] off my car for me. He didn't stand around after looking for a tip either. I was really impressed, I live in the Northeast and no business has ever provided this service. I so appreciated it that day. Read moreGenuine Expedia guest review
"Cleanliness of room/hotel"
This is my second experience staying at a Homewood Suites. I have had great experiences both times. This time, it was for an overnight stay and the suite was perfect. It was close to restaurants and the Crabtree Valley Mall. I would stay here again.Genuine Hotels.com guest review
"Great hotel! Beautiful rooms and facilities."
The room was booked thorugh Expedia. i called to verify reservation and the hotel rep said that the room was much smaller than pictured on the Expedia site and upgraded my room size with no extra charge. Myself, my wife and two children took a train trip to Raleigh. We traveled by cab to the hotel. Checked in quickly and were allowed a 1pm checkout […] for no extra charge. The "continental" breakfast was nothing short of a breakfast buffet. Eggs, bacon, grits, muffins, bagels, yogurt, cereal, coffee, juices and much more. I would stay here every time I travel to raleigh. Read moreGenuine Expedia guest review
"Convenient for my visit"
Enjoyable and relaxingGenuine Hotels.com guest review
The place was in chaos as they remodel the main floor, there was no peacefulness or convenience. I would have loved to work somewhere other than my room but there wasn't a business center or anything else. The rooms were okay but weren't very clean.Genuine Hotels.com guest review
The service during my stay was great and they took great care of me. The room was clean and free wi-fi was a plus. The only reason I knocked them down from a 5 to a 4 is because they were doing construction in the lobby during my stay. There was no mention of it in any part of the website (both homewoodsuites website and hotels.com) during my reser […] vation. Read moreGenuine Hotels.com guest review
"Convenient to mall and PNC center"
I enjoyed the fact that the room was a suite and we were able to utilize the kitchen however, the hotel was under construction for a remodel of the lobby. It was dusty and dirty. Construction work went on into the weekend and the fire alarm went off every morning at like 6:30 A.M. If I had known they were remodeling, I would not have stayed at this […] hotel. Read moreGenuine Expedia guest review
"Great suite at a great price For traveling family."
Minus construction for renovations it was a great hotel near many attractions. Would highly recommend for family traveling with young children who need extra space.Genuine Expedia guest review
"Friendly and helpful staff"
I have never stayed at a Homewood Suites before but based on my experience, I would not hesitate to do so again. The staff was extremely helpful and courteous. The room was well-maintained and quiet. Learning that breakfast and dinner were included was a plus.Genuine Hotels.com guest review
Clean and convenient location.Genuine Hotels.com guest review
"Strange experience. Where is everyone?"
On our way back north from and Orlando vacation, we stopped by this Homewood for a night. When we pulled into the parking lot of this hotel at about 10pm, we heard very loud music coming from an adjacent establishment. Once inside the lobby, we didn't see any employees at the front desk. After waiting a bit and calling out, someone eventually came out […] from the office behind the front desk. The 2 bedroom suite was a decent size, nicely cleaned. Comfortable beds. Clean utensils, dishes. Full size frig. Went down for breakfast at 9:15. No more omelettes, no potatoes. Free, but sparser breakfast than the Homewood at Durham that we stayed at on our way South. Overall good value, but I'd probably look for another Homewood, or an Embassy next time. Read moreGenuine Hotels.com guest review
I inadvertantly booked a Smoking Room and went we got there were told they were booked and di not have a non-smoking room. That was it. No help no recommendations no nothing. They said "tere is internet upstairs you can look and see if you can find another room somewhere. We had to cancel the room and eat what we had paid for the room. Beautiful place, […] customer service was terrible. Read moreGenuine Hotels.com guest review
My wife and I went horseback riding in northern Raleigh and stayed overnight at Homewood Suites, everything was very nice, from the room to the morning breakfast. We're planning another trip next fall and will definitely stay here again.Genuine Hotels.com guest review
"Not what it Seems"
When I am in Raleigh, I always stay here, but next time for the bucks I will stay somewhere else. There is a lot of hotels in this price range, nearby to shopping. I check in at 10 pm from driving all day , there was a tear in the couch, the bedroom was showing wear, bathroom had been touch up with corking, and you could see the bath mat ring in the […] tub where it use to be? The next morning house keeping came right in without knocking at 9 am, then ask my teenager daughter 10 min later in the hallway when were we leaving. We were out by 9:30 am and will not be back. This hotel has look the same for the last 5 years. It seems they just touch up when needed not repair. Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Raleigh - Crabtree Valley Greetings from Homewood Suites Raleigh and thank you for your review. We apologize that you experienced problems with the room and housekeeping. We will work with our staff to ensure that we properly notify you when we come to service the room. We do not use bath mats at our hotel. The difference between the bottom of the tub and the sides is a non-slip surface that is applied to the bottom of the tub for safety. We are excited to inform you that we are starting a large renovation at the start of 2014 that will change much of the decor and some of the room items that are due for replacement. This work will allow us to continue to provide a great and modern hotel for our travelers. We look forward to serving you in the future!
"This Hotel Stinks!"
Everyday if our 4 day stay we woke to a different horrible oder in our room. This hotel needs to clean all the duct work and get the black/grey stuff off the ceiling in the rooms. Never again will we stay at this Homewood Suites!Genuine Expedia guest review
"Quick weekend in Raleigh - hockey/museum visit"
Great suite hotel. Very close to PNC arena and North Carolina Museum of Art.Genuine Expedia guest review
"Cozy hotel very friendly/ helpful staff"
My experience at this hotel was great! Concierge was very friendly and helpful. As soon as we got into our room we got a call from the front desk asking if everything was ok. Hotel room was clean a laid out perfectly. Breakfast buffet in the morning was perfect! My only complaint would have been that our a.c in the room was fairly noisy... Probably […] just our room so no biggie. Also loved how close it was to the mall ;) Read moreGenuine Expedia guest review
The hotel it self was great. The lady that checked me in was not friendly at all, every time I tried to ask a question she cut cross meGenuine Hotels.com guest review
My overall stay at the hotel was extremely good my second time staying in a Homewood brand and it was even better at Crab Tree than my first stay..the hotel had daily meals..room was nicr and spacious. Got good use from the onsite business centre..I love it and enjoyed my stay.Genuine Expedia guest review
Several of my friends and I really enjoyed our stay at the hotel. The staff was excellent and even supplied us with turkey bacon to accommodate our no-pork lifestyle (at no charge to us). I would definitely recommend this hotel to others!Genuine Hotels.com guest review
I really liked the hotel in the room however there was a cockroach on the wall:-( gross!!!! My husband killed it an we moved on with our lives.Genuine Expedia guest review
"front desk perfect"
hotel satff excellent...quickly changed a wrong suite booking by expedia to the suite wantedGenuine Expedia guest review
"LOVE, LOVE, LOVE"
I love this hotel, coming in around 10 that morning called to see if I was able to get an early check in and was told to come around 11am and when I got there it was like 10:45am and was able to check in right away, the entire hotel was clean, smelled fresh.Genuine Expedia guest review
"Close to the Art Museum, which is wonderful."
The room was nicer than we expected, more like a 4 star hotel. The free breakfast was excellent.Genuine Hotels.com guest review
"Very convenient and a good deal for a quick stay"
Hotel staff were very accommodating from the front desk personnel to the breakfast crew. Room was very adequate for my daughter and me. Rather easy to get to and right next to Crabtree Mall. Overall excellent experience.Genuine Hotels.com guest review
I would reconsider staying at this Hotel. When my husband came to bed after a long day, he discovered that his side of the bed was wet and smelled terribly of deodorizer. Since the kids were already asleep, he had to put towels over the wet spot. When we awoke in the morning, we looked more closely at the bed and discovered that it looked as though […] someone had urinated in the bed and the hotel tried to cover it up with a deodorizer. We talked to the staff and they said they would take care of the issue since we were staying another night, but when we came back that day, they had only made the bed. They never even changed the sheets on the bed. We compained again and finally got someone from housekeeping to come to the room, change the sheets and matress pad and flip the mattress. It was disgusting and extremely disappointing considering the money spent on the room. Read moreGenuine Hotels.com guest review
Response by Homewood Suites by Hilton Raleigh - Crabtree Valley Hello and greetings from Homewood Suites Raleigh; thank you for your feedback on our hotel. I am sorry that you had an un-satisfactory stay. We take guest service very seriously and would never want anyone to have a negative stay at our property. We have used your notes to review our entire hotel to ensure that guests are receiving clean rooms and bedding. While it is very rare that we have this type of problem reported, we appreciate you bringing it to our attention. We have followed up with our staff and taken corrective actions . By reviewing and responding to reported issues like yours, we can improve our hotel and service . Thank you again for your review and we look forward to serving you in the future.
"Non-smoking room smelled of smoke had to keep the"
Broken tub stopper not enough towels broken coffee machine stinky room even though non-smokingGenuine Expedia guest review
Hotel was awesome. Gave you free dinner and breakfast. Clean and comfortable.Genuine Hotels.com guest review
"Great stay and great staff"
Location - terrific, right off 440 so close to whole area quickly (10min to RDU or downtown). Mall next door means restaurants and such are close. Staff was very attentive and hotel was clean and efficient. Suite SHop allows for purchase of water, snacks, toiletries, even beer and wine. pool was great. breakfast was good, fresh, clean, efficient, and […] friendly. Read moreGenuine Hotels.com guest review
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