"Friendly relaxing atmosphere"
Our room was very clean and the beds were comfortable. We liked that the room decorations made us feel like we were in Hawaii. There is some construction going on at the hotel, but it did not impact our stay in any way. The staff is very friendly and helpful. The menu choices at the hotel restaurants had a Hawaiian flair that was not to our liking.Genuine Hotels.com guest review
"Very Pleasant Stay."
Like the atmosphere of having a tropical setting. Pools were heated! All kinds of free transportation to the parks.Genuine Expedia guest review
Great convenience. Bussed from the Cruise ship to the hotel and back to the airport. Book a reservation for the Kona Restaurant early!Genuine Hotels.com guest review
"Great Disney experience"
First time at magic kingdom and Epcot. The Polynesian was the perfect hotel for our family.Genuine Expedia guest review
"We had a great room"
We were there for the Princess Half Marathon races and were given a room close to the main lodge and monorail and parking lot. The hotel is older but the room was very clean, and smelled clean. Plenty of counter space in bathroom which was non-existent at the Contemporary. Pools and food facilities were easily accessible and the Capt. Cook's eatery […] had decent food for fast service. The one thing they need to add when they remodel is a hot tube. The fireworks can be seen at the Magic Kingdom from the lounge chairs at the beach, best seat to watch them. I would definitely stay here again. Read moreGenuine Expedia guest review
"Great location, and mostly great experience"
Polynesian was great....room was spacious for family of 5, which was a nice surprise...make sure you get reservations for any meal you want, as the restaurants fill up. One down part is the food and service at Capt Cooks....it really just isnt very good, it takes forever to pay, and the people there are not very pleasant. The pool bartenders could be […] a little friendlier as well...I mean its Disney, you kind of expect pleasant. Other than that, a fun place to stay if you want easy access to Disney. Read moreGenuine Hotels.com guest review
"Nice hotel no dining for guests though"
The hotel was nice. On site access to monorail to parks and very nice pools and beach area. The dining situation at the hotel was very disappointing. As a guest paying $400+ per night, I would think we should have been able to get into the restaurants before 9 pm at night. We were not told that the flagship restaurant only serves meals family style […] and even with a reservation, we had to wait an additional 40 minutes for our table to be ready. Read moreGenuine Expedia guest review
"Polynesean is Nice hotel close to Magic Kingdom."
Enjoyed the Disney atmosphere and convenience of the use of the new Disney Magic bands to enter the hotel room,enter all theme parks and make all purchases without having to carry cash.Genuine Expedia guest review
"Polynesian resort (Samoa building)"
Our Hotel room was pretty nice. It had 2 queen beds on the first floor.Genuine Expedia guest review
This is my absolute favorite hotel. It was one of the originals but they have kept it perfectly maintained. The rooms are very comfortable and nicely furnished. The beds are great and the rooms are quiet. This visit our room faced the road but I couldn't hear any traffic. The grounds are fantastic, a real tiki lounge vibe. One of my favorite pluses […] is being on the monorail line. It make the trip to the Magic Kingdom SO easy. You hop on and in a flash you are at the front gates. I think this hotel is worth the splurge on the price. Read moreGenuine Expedia guest review
"Easy access to all parks"
Hotel staff were super friendly and helpful. Great view of MK fireworks and light parade from Polynesian's beach. Five minute walk to luxurious Grand Floridian for super close view of Magic Kingdom fireworks and electric light parade on lagoon. Wonderful beach for kids to make sand castles and pool was nice and warm despite 40 degree temperatures some […] nights. Being on monorail made it a snap to get to MK and EPCOT. For Animal Kingdom plan ahead as trip to will take quite a while (if you miss the bus from MK you'll have to wait 20 minutes for the next one). Hotel was sold out despite being off peak time so book dining reservations ahead of time if you want a sit down meal. Food at Captain Cooks was not good so would avoid unless buying packaged food next time. Read moreGenuine Expedia guest review
"Nice Grounds but beware of monorail closure"
We enjoyed our stay at the Polynesian. The grounds and pools were really nice and well-maintained and we enjoyed watching the fireworks from the beach at the hotel. The one thing that was unfortunate is that the monorail will be down from 11:30am until 7pm until the end of March. Since this is a main perk of the hotel, I figured they would try to accommodate […] their guests with reasonable shuttle service, but this was not the case. So in order to get to our 6:30 dinner at the Contemporary from the Polynesian, what should have been a 5 minute monorail ride ended up being over 30 minutes by bus including wait time and stops. Read moreGenuine Expedia guest review
"Resort close to transportation"
The staff was exceptional, helpful and cheerful. Expedia booked our rooms as "garden views"--the view was of the monorail and a road. I would have booked with Disney for rooms and probably would have "true" garden view. The resort building we were in looked a bit worn, scratches and gouges in the elevators. The ice machine and pop machine did not work […] on our floor. I know it is not the resort's fault but so many guests are rude and inconsiderate--family checking in late across the hall banging on our doors since they were frustrated (these were adults not children); a guest yelling at the housekeeping staff for not finishing her room while she was out for a short time. Read moreGenuine Expedia guest review
Very food! But with the workec that were going on at the Back of our wing a little novíssimo...but excelent hotel.Genuine Hotels.com guest review
"Not what I expected"
Tried this hotel based on the reviews. The hotel is divided into several different buildings. We stayed in Hawaii, which is the concierge building. The staff was not very helpful. Our Magic Bands were not linked when we checked in so we had to wait extra time in line at the park the next day. Also tried to get a room service menu, which was supposed […] to b eincluded in our welcome packet. Instead of just giving us a new packet, they just told us to go look. Then when I called back to say we did not have one, they sent another packet that did NOT have the menu. I finally just called room service and their people brought us a menu. I showed them the two packets that did not have the menu enclosed. I have stayed at several hotels for work and pleasure, and have not been treated like that before. The food at concierge level was ok. It is very convenient to have breakfast, snacks, etc handy, but the quality of the food was not always great. Also, there needs to be some more variety for the kids. Also, one of the coffee machines broke down the day we got there, and remained broken until we left. So the entire building was using one coffee machine. Imagine the line. After leaving we spent two nights at Animal Kingdom Lodge, and the experience there was awesome. We have also stayed at the Wilderness Lodge on another trip and were much more pleased with that experience. Read moreGenuine Expedia guest review
What can I say about a Disney Hotel except that it was fantastic! The Polynesian was tropical, with luscious landscaping, it transported us to a little paradise. The staff were extremely helpful and polite, whatever we needed they were there for us! Will be going back soon!Genuine Expedia guest review
Did not know you needed res. to eat breakfast.Genuine Expedia guest review
"Great location and staff, decent rooms"
Had a great stay at the Polynesian. Couldn't ask for better customer service or location. The Kona Cafe was wonderful for dinner and the quick service cafe was great for breakfast. My only complaint is the horrible, small (and in need of refurbishment!) elevator in Samoa house and the slightly uncomfortable beds. The rooms were newly renovated but I […] feel like better mattresses and nicer linens should have been used. As with all Disney resorts, you are paying for the convenience of location, not superior room quality. Read moreGenuine Expedia guest review
Very easy access to the parks. Great food choices.Genuine Expedia guest review
Being near the transportation center and on the Monorail was a life saver. We were there January 17-22 and it was more crowded in the parks than any trip we have ever taken during a spring break. It was nice to come back to the hotel and enjoy the nice beach and pool area from 12-3 when the parks were too crowded. We enjoyed the luau, but it was not […] worth the price! The food was very average and we were rushed through dinner. Tier 3 seats were the only available ones and my children could not see. If they leaned into the aisle the waitress was very snippy with them. The character breakfast is well worth the money! Read moreGenuine Expedia guest review
"Would never stay there again!"
Old rooms, furnishings need updating, dark head boards, old bathroom fixtures. Old linens and very disappointing comforters! The only good thing was being on the property and taking advantage of the fast passes otherwise, a huge disappointment!Genuine Hotels.com guest review
Very nice but terrible device at the Kona cafe. Took at least 45 minutes to get our breakfast. Toddler was hungry and it ruined our plans for the morning before we had to leave to catch our flight. TERRIBLE serviceGenuine Expedia guest review
Incredible staying. Coming back next year for sureGenuine Hotels.com guest review
"It was great"
The hotel is under some construction. However it is operating in the same great way as it has in the past. I would recommend it to anyone.Genuine Expedia guest review
The rooms were renovated a couple of years ago and they look really nice. We had a room with 2 double beds and the standard Disney couch that converts into a cot. We had 2 adults and 3 kids in the room and were reasonably comfortable. The tile in the bathroom was particularly nice and many of the other Polynesian themed elements were very well done. […] Minor complaints include a relatively small bathroom and tub, and a light that was bent to the side. It was impossible to get a reservation to Ohana, the buffet-character dining experience. We ate at the other restaurant, which was expensive but pretty good food all things considered. Nice greeting when we arrived, with leis and all that. Pool was nice although small. We did use the marina to rent the small boats, which was fun. Monorail and ferry are convenient and fun. No spa or gym onsite. Polynesian guests can use the Grand Floridian spa facilities, about a quarter mile along the shores of the Seven Seas Lagoon. Read moreGenuine Expedia guest review
This hotel is very convenient to the magic kingdom. The monorail is great. The rooms where big and clean. We didn't make reservations for dinner and breakfast but were accommodated at the café. The front desk was very helpful and friendly. Everyone was very pleasant and it was pretty quiet.Genuine Hotels.com guest review
"Disney World Resort with monorail access"
A late check-in was not very welcoming. Reservation was a mess & hotel staff had to re-book reservation twice to correct issues caused by booking through Expedia according to hotel staff. Lots of issues. Was not worth the money we paid for this particular hotel. Was quite disappointed.Genuine Expedia guest review
We are a family of 4 (2 kids ages 10 & 12) We live in California and have experienced The Disney Cailf. Grand Hotel 3 times, so we can only compare the Polynesian to what we know.. We traveled the second week of Jan in hopes of smaller crowds. As you would expect, Disney has done a great job with keeping the Island feel throughout the resort, lots […] of greenery and very lush surrounding. There are 2 pools, one is a volcano with a water slide, a beach with a video screen for night time movies. Great view of the Fireworks from Magic Kingdom. This is all very good. Our rooms were very clean and tidy, but a little dated. We did not mind it, because let's face it...you are NEVER in your room. We had very inconsistent water temps. Two of the five mornings we did not have hot water which was very strange and cold! We also had some inconsistency with housekeeping. Half the time they replaced the in room coffee and half the time they did not. We also had mixed experiences with hotel staff. We had the MOST helpful Concierge (Deren) who stayed way past closing time to help us with our Magic+ Bands and get us set up with all of our planning. Unfortunately, this was our second trip to the desk because the first person was helpful....but was not really going the extra mile to make sure we were all set up. She answered our questions, but did not connect all the dots. Nice hotel. Wouldn't pay for a lake view...all the rooms have good views of the grounds. Read moreGenuine Expedia guest review
"Hotel in Disney World"
Great expensive hotel, inside the Disney World Park.Genuine Expedia guest review
"Disappointing stay at an old favorite."
Unfortunately the Experience was not Magical. Very unlike a normal disney experience. We've stayed at the Polynesian Resort in the past, but would definitely not rebook again. Our family vacation was almost ruined. The computer glitch in the system linking my sister-in-law, to my ticket meant no fast pass, hours of waiting time while they tried to separate […] our disney passes and bands and lots of attitude. We decided to leave the park a day early due to all of the issues. We had to remind the staff to "behave Magically" several times in front of my two and one half year old niece. The staff were obviously stressed out and not customer friendly. You pay more to stay at the resort for a convenient, magical experience, but this was not the case. It was a shame. Read moreGenuine Expedia guest review
location is great for making multiple trips into parks daily....monorail makes it quick and easy. we stayed on the club level which was wonderful for grabbing a fast breakfast and quick snacks. one evening we returned at 7 just when the appetizers were cleared and they graciously made us up a platter and offered us drinks. wish club level had more gluten […] free options....maybe chex cereal as one of the cereal choices Read moreGenuine Expedia guest review
"Wonderful Resort, Will Stay Here Again!"
We had such a wonderful time at the Polynesian Resort. Although we went at the busiest time of the year ~ over Christmas, we felt we got personal service from everyone. Toby from the concierge service helped us out a few times. We didn't have dinner reservations for any of the nights and he squeezed us into the Aloha restaurant on Christmas Eve. The […] food was fabulous and we had a perfect view of the fireworks at the castle. Read moreGenuine Expedia guest review
I have been going to Disney for many years and this resort was the most relaxing. Having been to Hawaii, staying here brought back many fond memories of the islands. The room had great view of the lagoon and was very quiet. You can enjoy the fireworks from your balcony without the crowds of the park. If you are looking for a relaxing resort that has […] convenient transportation, this is the place. Read moreGenuine Expedia guest review
"Great place for children and convenient. Wonderfu"
Very enjoyable surroundings. Easy to get around in the area with the transportation system they provide. One concern is the lack of easy access to sit down food service unless you book well in advance. The time we were there was not extremely busy yet we could not get into the sit down restaurants in the Polynesian or the other local hotels for dinner […] which made for a bit of inconvenience. It seems that their quick food areas at the Contemporary and the Polynesian are the basic same menu. Read moreGenuine Hotels.com guest review
The Polynesian Resort was everything we expected from other reviews. It was clean, comfy, awesome staff, close to the Magic Kingdom, and other parks. Easy in and easy out. Awesome in house restaurants. We spent the last day lounging at the pool and running on the beach. You can see the fireworks and the castle light up from the hotel beach or your room […] if you are lucky to face that way. transportation to and from was great. Very acccomodating staff checking for reservation for us .. Read moreGenuine Expedia guest review
"Quick addition to our week stay"
In our planning we decided to leave a day early, this set our arrival early and made a quick reservation at resort knowing we may have to move to our package room. Staff and hotel were able to make accommodations to prevent moving on next day, so our experience was good right away. This is our 5th stay in Disney Polynesian - and we seen it from our […] childhood to our children's Read moreGenuine Expedia guest review
"perfect location, clean resort"
We spent 6 nights in the resort and overall were very happy - the location is perfect with 3 mins walk to monorail. The stroller doesn't need to be unfolded on monorail which is a huge plus for us. The room is clean with lots of space. The resort is rated 4 star, which feels appropriate. We stayed in garden view - which is perfect. If we want to see […] the Magic Kingdom, we just need to walk 2 mins to the beach. The beach is small but the sand is white. The pool is clean with many safe guards. The depth is 1ft to 3ft so good for young kids. There is another pool but we didn't check it out. The only cons we experienced is that room service is somehow slow. The first day we came back at 1:30 pm but the room was not done yet. We requested a king bed but were told we have to wait (arrived at almost 2pm) but 2-queen is available immediately - which may be a result of the slow room service. Capital cook is a fast serve restaurent which opens 24 hours. adult entry is $10 and kids meal $7 that comes with a drink and a snack. Dole Whip (soft serv vanila or pineapple ice cream) is served with you-fill-the cup for around $3.5. I will stay in the same place next time and will recommend it to anyone. Read moreGenuine Hotels.com guest review
What a magical experience we had once again at Disney's Polynesian Resort! We had a great time and will stay there again when we return. Thanks Disney & Expedia, of course.Genuine Expedia guest review
"The new id bands are a disaster."
The new magic bands do not work well. We could not get I our room several times. Our park tickets and special Christmas party ticket on the magic bands serum rs work and sometimes did not. Our room was not cleaned one day. Staff was friendly and wanted to help but could not as most of our issues were an "IT" problem. Book all meal reservations in advance […] as you will wait at least an hour for a table if you just walk up to sit down at any restraurNt. Read moreGenuine Expedia guest review
"Great Location, Friendly Staff, Fun Pool"
Had a great visit.Genuine Expedia guest review
I checked into the Polynesian and I was welcomed right away with the front desk agent. They gave my dad and I leis to wear around our neck. $1500 charge for incidentals is a bit much for 3 days. The room was ok, nothing special. It had a balcony. It was about a ten minute walk to our building Tokelai. I do not recommend this building for single females. […] When it gets dark, there a lot of bushes and not well lit. I work at a 4 star property back home, and in my opinion this hotel isn't worth $400-$500 a night. It does have the convenience of being on Disney's property. I have stayed at the Lowes Portofino and Hard Rock by universal. These properties are about $300 a night and more up to date in my opinion. The hotel looks cool on the outside and has two beautiful pools. Okana was difficult to get into, I don't realy know why. The food is good, but it is always sold out. The Polynesian is a nice hotel, but not a luxury hotel. The rates should be a lot lower, not in the category of the Four Seasons, and the Ritz. Read moreGenuine Expedia guest review
Make sure everyone you want to get an armband is listed on your reservation by name. If not they will not get an armband.Genuine Hotels.com guest review
"Disney Birthday Getaway"
Our family traveled to celebrate our son's 17th Birthday. The Polynesian staff were always very friendly and helpful. You truly feel like you are in Hawaii. We enjoyed our dinners at the Kona Cafe and had a Character Breakfast at the Ohana. At the reception, the attendee got my mother in law a complementary wheel chair which was great for the next few […] days. Our family enjoyed riding the small boats at the marina and rented a pontoon to enjoy the sunset one evening. We experienced the luau that had a incredible Fire Show at the end. Food was very good throughout our stay. We especially appreciated the Hotel staff, because my wife left jewelry in the safe and forgot to retrieve it. The hotel was able to get it and send it back to us all in tack! The proximity and use of the Monorail was fantastic when we left the Magic Kingdom. Read moreGenuine Expedia guest review
"Although renovated, still a little tired"
Stayed here 10 years ago in the Concierge building, this time we stayed in a standard room, will not be doing that again. Although the rooms were renovated, the entire place looks a little tired to me. The location and conveniences are the properties best assets. For the expensive rates, I think there are better options. Also, the bar area could be […] better located. It is in the middle of everything and would be nice if it was set apart from the crowds waiting for the restaurant. Read moreGenuine Hotels.com guest review
This was not the Polynesian I remembered from 10 years ago. It was over crowded in all of the general areas. You could not eat in any of the hotel restaurants where you would have table service unless you had reserved it before your stay. The only available food was at the small Capt. Hook cash and carry and carry restaurant which had a very limited […] menu. Ordering and paying for the food was confusing.. While there were enough pool towels, we found them to be so small an adult could not wrap a towel around their body. We got the wrong information regarding bus service from a hotel employee which cost us an evening at Downtown Disney. Will never pay the $500/night or stay in a Disney hotel again. Universal's hotels are better organized for a much more enjoyable vacation. Read moreGenuine Hotels.com guest review
"Wonderful place if you love Dole Whips (as we do!)"
We stayed 2 nights at the Polynesian Resort in Disney World and enjoyed ourselves immensely. The hotel staff could not be more pleasant.Genuine Expedia guest review
"Fun stay with grandchildren"
Thoroughly enjoyed stay at Polynesian . Staff friendly and helpful. Hotel on monorail convenient and avoided need for car rental. Also provided transfer from airport to hotel and back.We were on concierge level and found it definitely worth extra $$. Would certainly stay here again when returning to Disney world and have already recommended to frie […] nds. Read moreGenuine Hotels.com guest review
Wonderful way to celebrate my birthday. Spirit of Aloha dinner luau show was totally awesome.Genuine Expedia guest review
"Excellent attentive staff"
Julianna and Tom at club level were amazing and went above and beyond to make our stay a delight. If you stay club level you must ask for one of them. The maid for our room was incredibly sweet and made our room look amazing every day. She made towel animals for us daily and left us extra chocolates and towels her name was emina. The beds are hard and […] loud, club level is not worth the extra money at this hotel as much of the food and drinks you must ask for, where as at contemporary/grand Floridian they leave it available all day and night. Lots of kids @ this hotel and became crowded on club level with families eating the "snacks" seemingly as their breakfast lunch and dinner. If you need a tray to carry it all...it's no longer a snack. Read moreGenuine Expedia guest review
I expected my stay to be wonderful as there are so many positive reviews, but I was very disappointed in Housekeeping and the friendliness of staff. The resort was not up to the Disney standards that I expect from such an expensive hotel. Stayed 4 nights in Rapa Nui and on Day 2, housekeeping never came to make up our room. Granted, we did come back […] to the room between 3pm-5pm and put a do not disturb sign on our door and the resort did leave us a message stating that they wanted to honor our "Do not disturb" sign and would not make up the room after 4:30pm, but what baffles me is that we were out of the room between 9am- 3pm so housekeeping had plenty of time (6 hours) to make up the room and give us fresh towels. Also found some staff members unfriendly, especially housekeeping. While several staff at the resort were friendly, housekeeping seemed grumpy with frowns on their faces. I had to ask for fresh towels and toiletries after they did not make up our room on the 2nd day, and the housekeeper gave me a dirty look and rolled her eyes as she handed them to me. Also, the hostess who sat us down for breakfast at Captain Cooks was not very friendly. She just didn't have that disney smile on her face and seemed miserable to be working there. Maybe we just stayed during an "off" week, but for the price I paid, I expect much better customer service. I stayed here once, but won't stay here again. They do have really comfy beds/pillows though. Read moreGenuine Expedia guest review
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