What can I say about a Disney Hotel except that it was fantastic! The Polynesian was tropical, with luscious landscaping, it transported us to a little paradise. The staff were extremely helpful and polite, whatever we needed they were there for us! Will be going back soon!Genuine Expedia guest review
Did not know you needed res. to eat breakfast.Genuine Expedia guest review
"Great location and staff, decent rooms"
Had a great stay at the Polynesian. Couldn't ask for better customer service or location. The Kona Cafe was wonderful for dinner and the quick service cafe was great for breakfast. My only complaint is the horrible, small (and in need of refurbishment!) elevator in Samoa house and the slightly uncomfortable beds. The rooms were newly renovated but I […] feel like better mattresses and nicer linens should have been used. As with all Disney resorts, you are paying for the convenience of location, not superior room quality. Read moreGenuine Expedia guest review
Very easy access to the parks. Great food choices.Genuine Expedia guest review
Being near the transportation center and on the Monorail was a life saver. We were there January 17-22 and it was more crowded in the parks than any trip we have ever taken during a spring break. It was nice to come back to the hotel and enjoy the nice beach and pool area from 12-3 when the parks were too crowded. We enjoyed the luau, but it was not […] worth the price! The food was very average and we were rushed through dinner. Tier 3 seats were the only available ones and my children could not see. If they leaned into the aisle the waitress was very snippy with them. The character breakfast is well worth the money! Read moreGenuine Expedia guest review
"Would never stay there again!"
Old rooms, furnishings need updating, dark head boards, old bathroom fixtures. Old linens and very disappointing comforters! The only good thing was being on the property and taking advantage of the fast passes otherwise, a huge disappointment!Genuine Hotels.com guest review
Very nice but terrible device at the Kona cafe. Took at least 45 minutes to get our breakfast. Toddler was hungry and it ruined our plans for the morning before we had to leave to catch our flight. TERRIBLE serviceGenuine Expedia guest review
Incredible staying. Coming back next year for sureGenuine Hotels.com guest review
"It was great"
The hotel is under some construction. However it is operating in the same great way as it has in the past. I would recommend it to anyone.Genuine Expedia guest review
The rooms were renovated a couple of years ago and they look really nice. We had a room with 2 double beds and the standard Disney couch that converts into a cot. We had 2 adults and 3 kids in the room and were reasonably comfortable. The tile in the bathroom was particularly nice and many of the other Polynesian themed elements were very well done. […] Minor complaints include a relatively small bathroom and tub, and a light that was bent to the side. It was impossible to get a reservation to Ohana, the buffet-character dining experience. We ate at the other restaurant, which was expensive but pretty good food all things considered. Nice greeting when we arrived, with leis and all that. Pool was nice although small. We did use the marina to rent the small boats, which was fun. Monorail and ferry are convenient and fun. No spa or gym onsite. Polynesian guests can use the Grand Floridian spa facilities, about a quarter mile along the shores of the Seven Seas Lagoon. Read moreGenuine Expedia guest review
This hotel is very convenient to the magic kingdom. The monorail is great. The rooms where big and clean. We didn't make reservations for dinner and breakfast but were accommodated at the café. The front desk was very helpful and friendly. Everyone was very pleasant and it was pretty quiet.Genuine Hotels.com guest review
"Disney World Resort with monorail access"
A late check-in was not very welcoming. Reservation was a mess & hotel staff had to re-book reservation twice to correct issues caused by booking through Expedia according to hotel staff. Lots of issues. Was not worth the money we paid for this particular hotel. Was quite disappointed.Genuine Expedia guest review
We are a family of 4 (2 kids ages 10 & 12) We live in California and have experienced The Disney Cailf. Grand Hotel 3 times, so we can only compare the Polynesian to what we know.. We traveled the second week of Jan in hopes of smaller crowds. As you would expect, Disney has done a great job with keeping the Island feel throughout the resort, lots […] of greenery and very lush surrounding. There are 2 pools, one is a volcano with a water slide, a beach with a video screen for night time movies. Great view of the Fireworks from Magic Kingdom. This is all very good. Our rooms were very clean and tidy, but a little dated. We did not mind it, because let's face it...you are NEVER in your room. We had very inconsistent water temps. Two of the five mornings we did not have hot water which was very strange and cold! We also had some inconsistency with housekeeping. Half the time they replaced the in room coffee and half the time they did not. We also had mixed experiences with hotel staff. We had the MOST helpful Concierge (Deren) who stayed way past closing time to help us with our Magic+ Bands and get us set up with all of our planning. Unfortunately, this was our second trip to the desk because the first person was helpful....but was not really going the extra mile to make sure we were all set up. She answered our questions, but did not connect all the dots. Nice hotel. Wouldn't pay for a lake view...all the rooms have good views of the grounds. Read moreGenuine Expedia guest review
"Hotel in Disney World"
Great expensive hotel, inside the Disney World Park.Genuine Expedia guest review
"Disappointing stay at an old favorite."
Unfortunately the Experience was not Magical. Very unlike a normal disney experience. We've stayed at the Polynesian Resort in the past, but would definitely not rebook again. Our family vacation was almost ruined. The computer glitch in the system linking my sister-in-law, to my ticket meant no fast pass, hours of waiting time while they tried to separate […] our disney passes and bands and lots of attitude. We decided to leave the park a day early due to all of the issues. We had to remind the staff to "behave Magically" several times in front of my two and one half year old niece. The staff were obviously stressed out and not customer friendly. You pay more to stay at the resort for a convenient, magical experience, but this was not the case. It was a shame. Read moreGenuine Expedia guest review
location is great for making multiple trips into parks daily....monorail makes it quick and easy. we stayed on the club level which was wonderful for grabbing a fast breakfast and quick snacks. one evening we returned at 7 just when the appetizers were cleared and they graciously made us up a platter and offered us drinks. wish club level had more gluten […] free options....maybe chex cereal as one of the cereal choices Read moreGenuine Expedia guest review
"Wonderful Resort, Will Stay Here Again!"
We had such a wonderful time at the Polynesian Resort. Although we went at the busiest time of the year ~ over Christmas, we felt we got personal service from everyone. Toby from the concierge service helped us out a few times. We didn't have dinner reservations for any of the nights and he squeezed us into the Aloha restaurant on Christmas Eve. The […] food was fabulous and we had a perfect view of the fireworks at the castle. Read moreGenuine Expedia guest review
I have been going to Disney for many years and this resort was the most relaxing. Having been to Hawaii, staying here brought back many fond memories of the islands. The room had great view of the lagoon and was very quiet. You can enjoy the fireworks from your balcony without the crowds of the park. If you are looking for a relaxing resort that has […] convenient transportation, this is the place. Read moreGenuine Expedia guest review
"Great place for children and convenient. Wonderfu"
Very enjoyable surroundings. Easy to get around in the area with the transportation system they provide. One concern is the lack of easy access to sit down food service unless you book well in advance. The time we were there was not extremely busy yet we could not get into the sit down restaurants in the Polynesian or the other local hotels for dinner […] which made for a bit of inconvenience. It seems that their quick food areas at the Contemporary and the Polynesian are the basic same menu. Read moreGenuine Hotels.com guest review
The Polynesian Resort was everything we expected from other reviews. It was clean, comfy, awesome staff, close to the Magic Kingdom, and other parks. Easy in and easy out. Awesome in house restaurants. We spent the last day lounging at the pool and running on the beach. You can see the fireworks and the castle light up from the hotel beach or your room […] if you are lucky to face that way. transportation to and from was great. Very acccomodating staff checking for reservation for us .. Read moreGenuine Expedia guest review
"Quick addition to our week stay"
In our planning we decided to leave a day early, this set our arrival early and made a quick reservation at resort knowing we may have to move to our package room. Staff and hotel were able to make accommodations to prevent moving on next day, so our experience was good right away. This is our 5th stay in Disney Polynesian - and we seen it from our […] childhood to our children's Read moreGenuine Expedia guest review
"perfect location, clean resort"
We spent 6 nights in the resort and overall were very happy - the location is perfect with 3 mins walk to monorail. The stroller doesn't need to be unfolded on monorail which is a huge plus for us. The room is clean with lots of space. The resort is rated 4 star, which feels appropriate. We stayed in garden view - which is perfect. If we want to see […] the Magic Kingdom, we just need to walk 2 mins to the beach. The beach is small but the sand is white. The pool is clean with many safe guards. The depth is 1ft to 3ft so good for young kids. There is another pool but we didn't check it out. The only cons we experienced is that room service is somehow slow. The first day we came back at 1:30 pm but the room was not done yet. We requested a king bed but were told we have to wait (arrived at almost 2pm) but 2-queen is available immediately - which may be a result of the slow room service. Capital cook is a fast serve restaurent which opens 24 hours. adult entry is $10 and kids meal $7 that comes with a drink and a snack. Dole Whip (soft serv vanila or pineapple ice cream) is served with you-fill-the cup for around $3.5. I will stay in the same place next time and will recommend it to anyone. Read moreGenuine Hotels.com guest review
What a magical experience we had once again at Disney's Polynesian Resort! We had a great time and will stay there again when we return. Thanks Disney & Expedia, of course.Genuine Expedia guest review
"The new id bands are a disaster."
The new magic bands do not work well. We could not get I our room several times. Our park tickets and special Christmas party ticket on the magic bands serum rs work and sometimes did not. Our room was not cleaned one day. Staff was friendly and wanted to help but could not as most of our issues were an "IT" problem. Book all meal reservations in advance […] as you will wait at least an hour for a table if you just walk up to sit down at any restraurNt. Read moreGenuine Expedia guest review
"Great Location, Friendly Staff, Fun Pool"
Had a great visit.Genuine Expedia guest review
I checked into the Polynesian and I was welcomed right away with the front desk agent. They gave my dad and I leis to wear around our neck. $1500 charge for incidentals is a bit much for 3 days. The room was ok, nothing special. It had a balcony. It was about a ten minute walk to our building Tokelai. I do not recommend this building for single females. […] When it gets dark, there a lot of bushes and not well lit. I work at a 4 star property back home, and in my opinion this hotel isn't worth $400-$500 a night. It does have the convenience of being on Disney's property. I have stayed at the Lowes Portofino and Hard Rock by universal. These properties are about $300 a night and more up to date in my opinion. The hotel looks cool on the outside and has two beautiful pools. Okana was difficult to get into, I don't realy know why. The food is good, but it is always sold out. The Polynesian is a nice hotel, but not a luxury hotel. The rates should be a lot lower, not in the category of the Four Seasons, and the Ritz. Read moreGenuine Expedia guest review
Make sure everyone you want to get an armband is listed on your reservation by name. If not they will not get an armband.Genuine Hotels.com guest review
"Disney Birthday Getaway"
Our family traveled to celebrate our son's 17th Birthday. The Polynesian staff were always very friendly and helpful. You truly feel like you are in Hawaii. We enjoyed our dinners at the Kona Cafe and had a Character Breakfast at the Ohana. At the reception, the attendee got my mother in law a complementary wheel chair which was great for the next few […] days. Our family enjoyed riding the small boats at the marina and rented a pontoon to enjoy the sunset one evening. We experienced the luau that had a incredible Fire Show at the end. Food was very good throughout our stay. We especially appreciated the Hotel staff, because my wife left jewelry in the safe and forgot to retrieve it. The hotel was able to get it and send it back to us all in tack! The proximity and use of the Monorail was fantastic when we left the Magic Kingdom. Read moreGenuine Expedia guest review
"Although renovated, still a little tired"
Stayed here 10 years ago in the Concierge building, this time we stayed in a standard room, will not be doing that again. Although the rooms were renovated, the entire place looks a little tired to me. The location and conveniences are the properties best assets. For the expensive rates, I think there are better options. Also, the bar area could be […] better located. It is in the middle of everything and would be nice if it was set apart from the crowds waiting for the restaurant. Read moreGenuine Hotels.com guest review
This was not the Polynesian I remembered from 10 years ago. It was over crowded in all of the general areas. You could not eat in any of the hotel restaurants where you would have table service unless you had reserved it before your stay. The only available food was at the small Capt. Hook cash and carry and carry restaurant which had a very limited […] menu. Ordering and paying for the food was confusing.. While there were enough pool towels, we found them to be so small an adult could not wrap a towel around their body. We got the wrong information regarding bus service from a hotel employee which cost us an evening at Downtown Disney. Will never pay the $500/night or stay in a Disney hotel again. Universal's hotels are better organized for a much more enjoyable vacation. Read moreGenuine Hotels.com guest review
"Wonderful place if you love Dole Whips (as we do!)"
We stayed 2 nights at the Polynesian Resort in Disney World and enjoyed ourselves immensely. The hotel staff could not be more pleasant.Genuine Expedia guest review
"Fun stay with grandchildren"
Thoroughly enjoyed stay at Polynesian . Staff friendly and helpful. Hotel on monorail convenient and avoided need for car rental. Also provided transfer from airport to hotel and back.We were on concierge level and found it definitely worth extra $$. Would certainly stay here again when returning to Disney world and have already recommended to frie […] nds. Read moreGenuine Hotels.com guest review
Wonderful way to celebrate my birthday. Spirit of Aloha dinner luau show was totally awesome.Genuine Expedia guest review
"Excellent attentive staff"
Julianna and Tom at club level were amazing and went above and beyond to make our stay a delight. If you stay club level you must ask for one of them. The maid for our room was incredibly sweet and made our room look amazing every day. She made towel animals for us daily and left us extra chocolates and towels her name was emina. The beds are hard and […] loud, club level is not worth the extra money at this hotel as much of the food and drinks you must ask for, where as at contemporary/grand Floridian they leave it available all day and night. Lots of kids @ this hotel and became crowded on club level with families eating the "snacks" seemingly as their breakfast lunch and dinner. If you need a tray to carry it all...it's no longer a snack. Read moreGenuine Expedia guest review
I expected my stay to be wonderful as there are so many positive reviews, but I was very disappointed in Housekeeping and the friendliness of staff. The resort was not up to the Disney standards that I expect from such an expensive hotel. Stayed 4 nights in Rapa Nui and on Day 2, housekeeping never came to make up our room. Granted, we did come back […] to the room between 3pm-5pm and put a do not disturb sign on our door and the resort did leave us a message stating that they wanted to honor our "Do not disturb" sign and would not make up the room after 4:30pm, but what baffles me is that we were out of the room between 9am- 3pm so housekeeping had plenty of time (6 hours) to make up the room and give us fresh towels. Also found some staff members unfriendly, especially housekeeping. While several staff at the resort were friendly, housekeeping seemed grumpy with frowns on their faces. I had to ask for fresh towels and toiletries after they did not make up our room on the 2nd day, and the housekeeper gave me a dirty look and rolled her eyes as she handed them to me. Also, the hostess who sat us down for breakfast at Captain Cooks was not very friendly. She just didn't have that disney smile on her face and seemed miserable to be working there. Maybe we just stayed during an "off" week, but for the price I paid, I expect much better customer service. I stayed here once, but won't stay here again. They do have really comfy beds/pillows though. Read moreGenuine Expedia guest review
"Perfect resort with young kids"
Our children are 1 and 3 and this was our third trip to Disney with our 3 year old. We have always stayed on property, but this was the first time staying at a resort on the monorail. Staying on the monorail was wonderful with young kids. Everyday we were able to leave the parks with sleeping kids and head back to the resort to relax without having […] to break down strollers. We spent most afternoons enjoying the beach and pool. Our girls loved being able to see the castle and fireworks from the beach. It was a quick ride on the monorail to head back to the parks if we wanted to for the evening parades, rides, etc. We ate most meals at the Polynesian and enjoyed the variety of food selections. The grounds were beautiful and the rooms provided plenty of space. We comfortably fit 3 adults, 1 child, and an infant with crib in the room. Rooms at the resort can be on the pricey side; however, the convenience makes it well worth it if you will be spending the majority of the time at magic kindgom and/or epcot. Read moreGenuine Expedia guest review
"Best Value for Direct Monorail to Magic Kingdom"
Very convenient to Magic Kingdom but various aspects of the property show its age (primarily the really small elevators and the sprawl of the pool pales on comparison to many of the newer properties). The recent upgrades to the rooms were significant--better bathrooms mainly. The grounds are well-kept. The nicer restaurants are great but sometimes tough […] to get into. Captain Cooks (the 24 hour joint) seems to have regressed over the last 10 months (stayed here last Xmas). The flat bread was terrible, as was the service, and there always seems to be ample Disney Dining Plan people wandering around aimlessly waiting for the next opportunity to fill their Disney Big Gulp cups. Sort of annoying. These minor annoyances aside, is great to have direct monorail access to Magic Kingdom (if that's what you're looking for). The property is great with many side activities for kids (props on the evening movies and smores). The beach is great for watching fireworks off campus. Also, the self-parking is very close to the property which permits self-loading upon leaving and facilitates nearby car trips. Very worth considering this property (especially if get a reduced rate). The full season rate is absurd, even by Disney standards. Read moreGenuine Expedia guest review
"Wonderful staff but room a bit pricey"
The staff are the best thing about the hotel. Their attentiveness and desire to see you happy makes up for the room that seems a bit over priced for what it includes. Our room was clean and included the basics but when compared to other hotel rooms with similar it was a lot more expensive. I guess you are paying for that "extra" Disney experience which […] I can't say was lacking from the staff, to the short walk to tickets / monorails, beautiful grounds, etc. Read moreGenuine Expedia guest review
"Great Service & Location, Rooms need Updating"
I just stayed for 4 nights with my two children. Hotel is close to everything and great staff. We love this hotel in spite of some flaws. The rooms are worn out and the lighting really needs some help. Found it hard to even pack to leave because of the so dim lights. My frig worked off and on. Some days we waited a long time for the right bus to come. […] The rooms are fairly large and very nice view of gorgeous landscaping. Staff makes up for blah rooms. We ordered room service breakfast and dinner every day and the staff was so friendly and remembered us. My son rode his skateboard all over the hotel grounds and not once did a staff member scold him, they just smile and say "be careful and have a Magical Day"! My kids love the volcano slide and the movie and smores every night on the beach and the fireworks and little lite up boat show on the lake. You can literally walk to Magic Kingdom in 5 minutes or less. We have stayed at Animal Kingdom Lodge where the rooms are modern but tiny and its kinda far from everything. We still prefer Polynesian because of the location right across the lake from Magic Kingdom, there is even a little private boat you can take that is really fast. Also the monorail comes right thru the hotel. Read moreGenuine Hotels.com guest review
"Convenient to two MAgic Kingdom & Epcot"
We love the Polynesian for the easy monorail rides to MK & Epcot. The room was recently renovated, so everything was new and clean. Kona Cafe is very good for B, L, & D. Kids loved the pool and slide & afternoon activities. Online check-in made check-in fast and easy. Hotel, restaurant, & gift shop employees were extremely friendly & accommodatingGenuine Hotels.com guest review
Our stay at the polynesian resort was wonderful! We can't be happier with our stay here. The check in was very easy and quick. We checked in 4 hours earlier and we had a room available to us immediately. The food at the cafe was excellent. Fast and affordable. The waiter even remembered us and our order the day all three consecutive days that we dined […] there. We had room service the last night and the service was fast and very very comfortable in our room. We stayed in the Niue house and it was extremely close to the lobby and to the beach. We wouldn't have it any other way since we would be so tired that it was great that the distance from the monorail to our room was a stairwell away. Read moreGenuine Hotels.com guest review
"Worth the splurge!!"
We travel from NW Georgia to Disney most every year. We always stay on property and have stayed at all categories of the resorts. Obviously, the "Deluxe" are the nicest, but of course, the most expensive. This one being the most we have splurged for. It was for a special birthday and anniversary combine so we did it. It was great! It would now be a […] toss up as to which we liked best Polynesian or The Yacht Club, stayed there twice. The pool is not as nice and the rooms are smaller than Yacht, but the convenience to the monorail is unbeatable and the beds so comfy. We dined at O'hana's and the food was good, but the dessert was AMAZING!! Don't know that we will spend that much $$ again for a room you spend so little time in...too busy having fun in the parks, but WOW it was GREAT!! Read moreGenuine Hotels.com guest review
"Sisters at the Polynesian"
My sister and I (ages 64 and 61) recently stayed three nights at the beautiful Polynesian and felt that it was ALMOST as good as a trip to the islands! Service was excellent everywhere from check-in to check-out, including restaurants. Food was very tempting and very good, especially at the Luau. All the plants and running water certainly added to the […] feel of being faraway. Read moreGenuine Expedia guest review
"Great place for family fun, but not to eat"
We came with the family to celebrate our 50th anniversary. Every one of us had a fun time.........ages 7 to 70. Only drawback to the hotel is the food. We did not find any place to eat that wasn't either very expensive or tasty enough to eat. I had a chicken sandwich with cheese and bacon, the bread was so soggy and not editable that I had to remove […] it along with the cheese that was baked into the bun and the bacon was tough and not editable on the sandwich. Chicken was eaten plain. The only people pleased with their meal were the ones that ordered (take-out) sushi for $33 for two. Too bad..........if not for the food, we could have stayed and swam much of the day but we had to go elsewhere to eat. Read moreGenuine Expedia guest review
"The Most Hospitable Stay ever...... Truly a Gem..."
It has been a truly Aloha experience for us. We went as a family with my grandson's (2.5 years old) first trip to Walt Disney World and we have enjoyed every single aspect of the hotel. The attention from arriving there to the entire stay, restaurants, pool service, valet, managers, store employees, even the store employees are welcoming. I will return […] to stay here on my next trips and also have recommended it highly to all my friends and co workers. Keep up the wonderful attitude of the Aloha spirit away from the islands. Read moreGenuine Expedia guest review
"over priced hotel."
Over priced hotel. TV cable had over half the channels snowy terrible reception. Room could have been cleaned better and it would have been nice to have a bar of soap a day for a family of 5 instead of 2 bars for the whole week. Food was also available at hotel. it was expensive but quality of food bland. Gormet prices but hohum food. We were better […] off going to the local dining areas...food was better tasting and more reasonable priced. Read moreGenuine Expedia guest review
"Warm and friendly resort"
Excellent for families. The garden is beautiful and well maintained. The hotel is very clean and staff friendly and helpful. A true Hawaiian experience. Lovely to see the Disney fireworks at night. We arrived at lunch time tired after an overnight flight. The staff was very nice and helpful and checked us in early. That helped us a lot to recover and […] have great holidays in Orlando. Read moreGenuine Expedia guest review
"Grand kid Disney visit"
We took six grandchildren under the age of 8 to the Polynesian and Disney. Perfect location for young kids. Great pool to keep them busy while not at the park. Easy access via boat or rail made afternoon naps very easy.Genuine Expedia guest review
Good experience no real complaints. Staff is great.Genuine Expedia guest review
"contemporary or grand Floridian are better"
gardens are very well kept and is very convenient having the monorailGenuine Expedia guest review
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