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Reviewed by a Hotels.com guest on May 5, 2012
This guest did not leave a comment.
"practical stay just for the night"Reviewed by a Hotels.com guest on May 3, 2012
Hotel is ok
"Great small hotel"Reviewed by a Hotels.com guest on May 2, 2012
Great small hotel, well...let me take that back: the room is actually a small one room apartment, so is quite big, compared to a regular hotel room. The area is perfect with great restaurants and places to go at a walking distance, very safe too. I wanted a happening place with city noise, it was perfect for me, but if you need a silent place that does not wake the kids up at night don’t go there (I mean the neighborhood or Mexico city for that matters, not the hotel)
Reviewed by a Hotels.com guest on May 2, 2012
This guest did not leave a comment.
"amazing architecture; right on the Zocalo."Reviewed by a Hotels.com guest on May 1, 2012
This century-plus aged hotel is stunningly beautiful inside. Look in even if you don't stay here. My suite was large and well appointed, but the AC didn't really cool the room and the bed was very squeaky. In short, it looked great but functioned a little less well. That said, I will stay here again on my next trip.
The Perfect Location
This AAA 4-DIAMOND Hotel is located on the Reforma Avenue and is less than 2 miles from the historical Zocalo and Nightlife of Zona Rosa. It is 20 minutes by taxi from Benito Juarez International Airport.
Complimentary Breakfast
The property includes an indoor pool, a gym, an Argentinean Restaurant, a lounge and Starbucks coffe. Breakfast buffet and evening 2 hours cocktail reception are complimentary.
Spacious 2-room Suite
Each suite room offers two 32-inch flat-screen TVs, minibar, a sofa bed, business desk, italian lines and separate sleeping and living rooms
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Embassy Suites Hotel by Hilton Mexico City-Reforma has 2 restaurants serving breakfast, lunch, and dinner. Guests are offered a complimentary breakfast. 24-hour room service is available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Some properties have extra fees for amenities or services that may apply even if you do not use them. Government fees or taxes also may be charged to you when you check in or check out. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Embassy Suites Mexico City"
We had a wonderful time! The Hotel staff is quick to make you feel comfortable and safe. The customer service is outstanding!
"Embassy Suites Reforma Mexico City"
Well first the non refundable rate is not good at all. At least have the ability to cancel 24 hours before, this is especially good for people who are busy and their schedules change constantly. Then we had issues with the shower, the water would leak thru the curtain and also the toilet would leak. The housekeeping service wasn't that great. And finally […] if these are suites with two double beds and a sofa bed, why do they charge extra when it is 3 or more people ??? They are suites. Especially in the bathroom they only put 3 towels and they are pretty washed out. So the hotel does have some strange policies. Read more
"Great hotel for a family"
Spacious rooms, complimentary water, wonderful buffet breakfast and evening cocktail hour. Complimentary bikes for a ride to the park. The staff is incredibly helpful. Four blocks from a metro stop and two blocks from the main bus line. A great hotel and will stay again on our next visit.
"EMBASSY SUITES MEXICO CITY"
This is by far the best embassy suites I have visited.The staff were extremely hospitable. The breakfast and managers reception were extraordinary. I would definitely go back. I wish more of the embassy suites were like this one.
"Embassy Suites-Mexico City Reforma"
The location was good, the staff friendly, and the rooms were clean. Would stay here again.
"Gone off the Boil!"
I stayed here last year and the year before. I have seen a decline each time. Some hotels just go off the boil. This is one. The staff are lovely. Cant complain about that. The building however maybe doesnt have the best fixtures or quality thereof. Complained about lack of cold water in the bathroom. Water was boiling hot, almost dangerously so. They […] sent someone up, It was fixed for a few hours and then reverted to the same. Little things like a hair dryer not working so they replaced it with another..... that did not work. Or maybe it was simply the bathroom electrics? I just got the impression that possibly the cracks were starting to show through. On the first morning of our stay, the breakfast was relocated from the breakfast room to their argentinian restaurant, evita. this, it would appear was due to a conference taking place in the breakfast room. the arrangement in the restaurant was makeshift and inadequate and left you thinking "are the guests the main priority in this place?" the breakfast however, was good. appetizers and cocktails from 6-8pm were good but not as abundant as before. all in all, a good hotel, but embassy needs to send a qualtiy control man to evaluate this place. next time i will stay down the road at the proper hilton or the gran hotel ciudad de mexico. both are better. Read more
Please accept our sincere apologies for the negative experience during your stay at our hotel. We strive to provide each and every one of our guests with a flawless stay, in your case. We regret we fell short of expectations. Please rest assured that your experience is not an indicative of the high standards we have set for ourselves. Thank you for your valuable feedback, it will be used to help us address and improve any service issues. We hope to have the opportunity to have you again as our guest in the near future, so we can change your negative perception of the hotel. If given the opportunity, we are confident that our 4 Diamond AAA property will meet and exceed your expectations.
1 response by Embassy Suites Hotel by Hilton Mexico City-Reforma"Hotel Embassy Suites is excellent"
Hotel is excellent, very good attention, nice rooms, very good breakfast. The associated tours companies are not really the best on the market.
Thank you for taking the time to write such a nice comment. We are delighted you enjoyed your stay at our International-Style boutique hotel. We strive to provide excellent service for our guests, comments like yours is what keep us motivated. We also appreciate your comment on regards of our tour companies and will definitely monitor their standards and quality. We look forward to welcoming you back again in the near future.
1 response by Embassy Suites Hotel by Hilton Mexico City-Reforma"Excelent Hotel in Mexico DF"
This hotel gives you the best value for your money, specially if you don't like big hotels. The rooms (all suites) are very comfortable and the Steak House (Evita) is also an excellent restaurant for Mexican, steaks and Italian dishes. The service is outstanding
"Embassy Suites Mexico City"
Great place, great service. Will use again!
"clean, kind, quality"
rooms were very comfortable. the staff was super nice. and the complimentary happy hour was delicious - holy strawberry margaritas
"Great hotel and price!"
This was a great, comfortable, large hotel room. The location was perfect for me and the price was right. The staff was very friendly and accommodating. The amenities were also great. I will definitely stay here again if my needs call for it.
"Great Hospitality"
Was there for business purposes in Mexico and my wife accompanied me, she was pleasantly surprised by the outstanding warmth and great hospitality the hotel personnel expressed to us. The food is great, the bartender is friendly and good with his mixes. I highly recommend this hotel to anyone that is thinking of visiting Mexico City it is nearby ev […] erything. Read more
This guest did not leave a comment.
"A great stay in Mexico City"
The indoor swimming pool and gym are a plus. Location is awesome, right in the best part of Reforma Avenue. Full breakfast is available at no extra cost, and is very good. I'll stay there again! The only possible complaint and this is not particular to this property only but to the entire Hilton chain is that they charge you for wireless internet I […] think in a four and five star property this should be free but again this is only a minor inconvenience that will cost you an additional 11.00 per day. Read more
I travel to Mexico City frequently and have stayed at a variety of hotels, but this by far, is the most comfortable, clean, and the staff I found to be extremely courteous. I am used to staying Polanco area, so the only downfall of this hotel is that it is situated on Calle Reforma, one of the streets with the worst traffic in all of the city! Nonetheless, […] I will brave the traffic to stay at this hotel again in the future. Read more
"Embassy Suities A Great Respite"
Embassy Suites enjoys a great central city location, in the "Pink Zone." The staff was warm, friendly, engaging, and very professional. Our room was large, well appointed and spotless. We enjoyed the complimentary evening cocktails, and the buffet breakfast was outstanding, with a broad selection items. We are happy to recomend this property, and we […] will return on our future trips to Mexico City. Read more
"Spacious rooms and medium sized hotel"
Staff was good and helpful; we had a strange room without a window in the bedroom which was somewhat depressing; all services and room equipment + standards very satisfactory
"Outstanding Hotel"
This was our second stay at the Embassy Suites. It is a great location, about a 10 minute walk from the main square. We felt very safe, and the staff could not have been more helpful. The complementary breakfast and manager's reception were delightful. The room was very clean and comfortable. We would definitely stay here again.
"Upscale treatment at a budget price"
Hotel staff is friendly and always available to provide you the best possible service. Complementary Breakfast is superb with many options and will hold you up for an entire day. The rooms are very comfortable. I felt laundry service was kind of pricey.
"Highly Recommended"
Stayed 5 nights with spouse, enjoying vacation time in a great city. Everything was great at Embassy Suites, location, easy check in and out, clean and spacious room, great and free breakfast, free and fast wi-fi and 6-8 pm free coctails/drinks at bar. Good fine dining Argentinean restaurant Evita in hotel, much better choice than some of very expensive […] in-hotel restaurant in Polanco area. Ok, just to stay something negative, one of three elevators did not work out... Highly recommended and to be repeated. Read more
"Great breakfast and manager reception"
We really enjoyed this hotel, the food is great and includes mexican specialties. the neighbourhood is safe and central.
"Embassy Suites, great for service and location"
Fantastic time. Recommend it. Great location, cool swimming pool and gym, great food, friendly staff, free internet connection, great suite. Will never look elsewhere!
This guest did not leave a comment.
This guest did not leave a comment.
This guest did not leave a comment.
"Seguridad, comodidad, cercanía, atención, temblor"
Empezando por los DESAYUNOS, felicidades a la chef que nos preparo unos riquísimos omelets al gusto, pero todo muy rico y sin batallar , en las tardes la hora de cortesía casi es una cena ligth, la limpieza del hotel excelente, el restaurante evita de 10, l El bar muuy nice, la alberca muy limpia y a temperatura adecuada, el gimnasio completisimo, y […] los alrededores muy tranquilos puedes salir a pasear hasta tarde, ah nos toco un temblor de 7.6 grados y ni lo sentimos. Read more
This guest did not leave a comment.
This guest did not leave a comment.
"Muy buena ubicacion y atencion"
This guest did not leave a comment.
"Embassy Suites Hotel by Hilton Mexico City-Reforma"
Excelente Hotel, limpio, amplio, con un gran servicio, sumamente recomendable!!! Si van a México, D.F. este es el Hotel, la única cosa es que el lugar donde sirven el desayuno es pequeño, pero nada que quite el sueño pues, la comida es exquisita y los cuartos están pulcros y limpios.
This guest did not leave a comment.
This guest did not leave a comment.
"exelente"
Muy buen servicio, los alimentos muy buenos y el precio muy atractivo.
Le damos las gracias por tomarse el tiempo en brindarnos su retroalimentación. Nos da mucho gusto saber que la calidad en el servicio que recibió, así como nuestro valor, hayan excedido sus expectativas. Nuestro concepto de sólo suites, nuestros Desayunos en Cortesía preparados a la orden, así como nuestro Coctel Gerencial, con una amplia variedad de canapés y bebidas por las tardes, igualmente en cortesía para nuestros huéspedes, ofrecen un valor único. Esperamos tener el placer de recibirle nuevamente en su próximo viaje a nuestra gran Ciudad y poderle brindar nuestra más cálida hospitalidad nuevamente.
1 response by Embassy Suites Hotel by Hilton Mexico City-ReformaThis guest did not leave a comment.
"Excelente!!!"
Me encantó la suite, muy espaciosa, con zonas separadas (cuarto, baño, sala), así que mientras mi bebé dormía, podíamos ordenar room service y ver tv cómodamente en la sala. Excelente ubicación para turistear, muchos restaurantes y cafeterías cerca. Todo el personal fue muy amable y por primera vez no tuve ningún inconveniente al hospedarme en un hotel. […] El costo del estacionamiento es muy razonable. Read more
"Hotel embassy suit by Hilton: buen servicio, cerca"
Excelente atención al cliente, habitaciones muy confortables. Cerca de sitios turisticos y ubicado en la calle principal. Relación precio beneficio al 100%
"Embassy Suites, excelente."
Excelente hotel, buen restaurante argentino, atención inmediata y buena ubicación.
"encantados de la vida"
nos parecio muy comodo, muy bien ubicado, muy bueno el desayuno...quedamos muy satisfechos. camas y almohadas de primera, muy atentos en el servico. excelentes instalaciones lo recomendamos ampliamente!!
"Exelente Hotel"
Yo estuve en muchas hoteles en el mundo, pero este es lo mejor. Todo es exelente. Comida, servicio, habitacion. No tengo nada mal para decir.
Gracias por su comentario. Es un placer para nosotros saber que excedimos sus expectativas en su reciente estancia. Tenga por seguro que día a día nos esforzamos por hacer sentir a nuestros huéspedes como en casa y estamos muy honrados de saber que cumplimos nuestro objetivo. Nuestras suites de dos estancias, con recámara separada de la sala, ofrecen un ambiente de confort y privacidad inigualable. Asimismo, nuestros Desayunos en Cortesía preparados a la orden, son cuidadosamente seleccionados por nuestro Chef, al igual que nuestra selección de canapés y bebidas de nuestro Coctel Gerencial ofrecido diariamente por las tardes. Esperamos tener el placer de recibirle nuevamente en un futuro cercano.
1 response by Embassy Suites Hotel by Hilton Mexico City-Reforma"Embassy Suites Hotel by Hilton Mexico City-Reform"
un hotel muy estrategico por su ubicacion, tienes enfrente del hotel la parada del touribus tanto de la ciudad como para hacer recoridos fuera de ella que sean interesantes, un buen serviciopor parte de la gente que lo atiende, lo unico malo es que no hay servicio de telefono publico de monedas solamente de tarjeta y no se pueden realizar llamadas ni […] locales ni internacionales, el hotel te cobra casi 3 dolares por cada llamada local, lo cual no me parecio logico yua que en otros hoteles no te combran por llamdas locales, otra cosa que me parecio aburridora de las habitaciones es que tiene muchas luces intermitentes de las alarmas de incenndio, lo cual no te deja dormir en paz, lo mismo tiene una alarma intemitente que nunca se apaga del televisor, el telefono por la noche queda una luz tenue que es muy molestosa, lo mismo el radio rteloj, por lo demas puedes ir a este hotel, economico, bueno y bien ubicado Read more
Gracias por su valiosa retroalimentación. Nos da mucho gusto saber que excedimos sus expectativas. Efectivamente, la ubicación de nuestro hotel es magnífica. Es por esto, que es posible conocer los principales sitios turísticos de la Ciudad. En cuanto a nuestro servicio, tenga por seguro, que seguiremos esforzándonos por mantener los más altos estándares de calidad que distingue a nuestro hotel. Por otro lado, lamentamos los inconvenientes causados por las luces emitidas por nuestro sistema contra incendio en su suite. Tomaremos en cuenta sus comentarios. Apreciamos su honestidad. Esperamos que la próxima vez que visite la Ciudad de México, nos de la oportunidad de recibirle nuevamente.
1 response by Embassy Suites Hotel by Hilton Mexico City-Reforma"Very close to attractions, restaurants, shopping."
This guest did not leave a comment.
"エンバシー スイーツ ホテル"
本当にすばらしいホテルでした。 部屋も2部屋ありとっても広く、設備もすばらしかったです。またスタッフも親切でしたし、また夕方の無料のカクテルレセプションはスナック等もあり、大変満足しました。 客層が半分以上はビジネス客のためか、全体的に落ち着いた雰囲気であり、また朝食も充実していました。 ただし空港からのタクシーでは、他のHiltonと間違えられてしまいましたので（私も確認不足でしたが）、タクシーで行く際にはホテル名をご注意ください。
"Restaurante"
El área de restaurante en donde se sirve el desayuno es muy pequeño a tal grado que muchas personas tenían que esperar para tomar su desayuno.
"Hotel Embassy Suites"
O Hotel é bem localizado e proximo das pricipais partes historicas e promimi de shopping e mercados .
"Excelente Hotel"
hola les recomendaria a todo el embassy suite by hilton en mexico df reforma, un muy buen hotel muy comodo y las habitaciones son suites de verdad con sala aparta, microondas, lava trastos, refrigerado y tiene un sofa cama que es igual de comodo que una cama la habitcion con dos camas super comodas, asi que ni lo piensen un mun buen hotel, excelente […] servisio, atencion muy buena Read more
"Embassy Suite by Hilton, personal e instalaciones"
El servicio del personal excelente y un ambiete agradable, el unico comentario o mejora seria que la vista de la habitacion no fuera obstruida por una columna que atraviesa la ventana y adicional la textura que tiene el vidrio que impide tener una buena visibilidad. Por todo lo demas excelente el servicio
"Excelente calidad precio"
el hotel ofrece buen servicio, excelente desayuno, happy hour y habitación de buen tamaño y calidad La conserje además fue muy servicial
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