"Exception quality plus attention to detail"
Very good quality of food and service, beautiful gardens and very accommodating, very relaxing, free shuttle into town centre also regular bus service nearby, only 5-10 min walk to local supermarket.Genuine Hotels.com guest review
"Fabulous relaxed beautiful hotel"
Perfect hotel! Huge beautiful rooms with lovely views. Outstanding pool area and bistro - massive pool, great food, could sit there all day. Staff were friendly and attentive, breakfast good. Felt totally at ease and relaxed. Quiet residential neighbourhood, but taxi to town only €6. I expected lovely gardens but was blown away.Genuine Expedia guest review
This hotel is close to as good as it gets. Very tasteful in every way, fabulous gardens, huge pool, every service imaginable. However it's about a mile and a half up a seriously steep hill from the town of Funchal, there is a shuttle bus but you have to book it and be there on time etc. A taxi costs 6 or 7 euros, or you take a deep breathe and start […] climbing! They also foolishly have loud music on two nights a week, so if you don't want that in the background of your room try to get a room as far from the bar as possible. The food is top class, every meal we had was superb and the staff have first class degrees in friendliness. Read moreGenuine Expedia guest review
"Lived up to expectations"
Deserves its top rating spot & fabulous weather helped.Genuine Expedia guest review
We chose this hotel because it was rated so highly on Trip Advisor and we now know why-it was truly an oasis of perfection and could not be faulted in any aspectGenuine Expedia guest review
"Really classy and beautiful hotel."
We had a lovely 13 night stay here for our honeymoon. The room was always perfectly clean, the staff were great. The option to have breakfast in the gardens was unbeatable. The days spent walking in the mountains were easier knowing we always had the jacuzzi, steam room and sauna to come back to. But we had some problems. The internet didn't work properly. […] WE NEEDED IT FOR WORK. We took a Samsung Galaxy 4 phone, a nexus 4 phone. A Google Nexus 7 tablet and a brand new Pro Windows 8 laptop. NONE of them were able to access the internet consistently. Laptop got zero data the entire time. Some nights we could connect with phones but other nights it was just impossible. I repeatedly reported the failures but all they did was to try "resetting the internet". I never got a connection in the lobby area and I could see others frustrated with this as well. The internet infrastructure is either incapable of doing the job, or is not properly configured. Either way they need to get a professional to come in and fix it. There were a few other things that I found a bit poor for an expensive 5 star hotel, The TV reception was terrible. The milk for the breakfast cereal was lukewarm, the glasses for the fruit juices were like thimbles. About 100ml. There was only cornflakes and a kind of chocolate cereal, no muesli etc. The pool was freezing, its supposed to be heated but I don't believe it is. The jacuzzi isn't very warm either. cooler than the shower. Shower in room was weak. Read moreGenuine Expedia guest review
"This hotel is a little bit of paradise ."
maderia is a lovely island great weather and lovely people . I would recommed to anyone .Genuine Expedia guest review
"second garden of Eden"
Superbly run hotel in beautiful setting of tropical garden. Staff very friendly and supportive, room clean and spacious; very good breakfast buffet and excellent restaurant if you like to dine in. Peaceful and calm atmosphere makes it a very relaxing and enjoyable place to stay.Genuine Expedia guest review
The Quinta Jardins do Lago was just what we expected and more.We stayed for five nights and the air conditioned room was extremely comfortable with a balcony looking out both over the gardens and the new town up to Monte.The mile or so walk to the centre of Funchal is fairly steep so not for everyone but we found it good exercise.For those not up to […] the walk the Taxi fare is about six euro each way.The staff were very attentive and even delivered a cake and Champagne to our room on my wife's birthday and treated us to free drinks in the bar, so full marks to them for making the day special. I would fully recommend this hotel to anyone. Read moreGenuine Expedia guest review
"A lovely quite hotel"
Quite location away from the town. The bus to and from the town was a god send. We had a lovely relaxing time. The staff were superb. We will go back. (this is not something we say very often!) not an hotel to pick if you want to be in the thick of it!Genuine Expedia guest review
"A little gem of a hotel"
Excellent hotel for quality of food in the restaurant and at breakfast. Staff were without exception helpful and pleasant. Only downsides were the hardness of the bed, and not very efficient air conditioning.Genuine Expedia guest review
"Excellent hotel for couples"
Excellent traditional hotel,very elegant with enormous rooms. Superb service from all the staff.Very good breakfast with a wonderful choice of fruit. Wonderful gardens and beautiful pool. Hotel not really suitable for children although a few facilities are provided most suitable for middle aged and older couples. We were upgraded to a Premier Suite […] although we had only booked a superior room,it was 80 square metres. We would recomend this hotel for people wanting a quiet and relaxing holiday. Read moreGenuine Expedia guest review
"Great for couples"
We stayed here for a week mid April 2013. We had come across the hotel's website several years ago and decided that if and when we came to Madeira this is where we would stay, and we were not disappointed. The hotel is situated above Funchal in it's own beautiful gardens, and is a haven of peace and quiet well away from the main tourist hustle and bustle. […] All the staff were extremely helpful and pleasant, the service faultless and the ambience one of understated, country house elegance. I would not hesitate to stay here again. Read moreGenuine Expedia guest review
"Comfortable hotel with excellent service"
This is a very comfortable hotel with wondefull gardens and pool. The staff are very attentive and proffesional and the resturant is good. Its is not cheap, but woth every penny.Genuine Expedia guest review
"Beautiful Gardens with peaceful pool."
We thoroughly enjoyed our 4 day stay over New Year. The staff were wonderful, especially Celso. Would highly recommend this hotel to anyone staying in Madeira.Genuine Hotels.com guest review
"Five star fiftieth birthday surprise"
I booked this as a surprise for my partner's 50th birthday and it was fabulous. The staff were attentive without being pushy and could not do enough for us. Being situated in its own botanical garden meant that this is a little slice of heaven and helped to deliver a lovely relaxing break. Columbo the tortoise 'almost' made up for leaving the pets at […] home. We will not hesitate to both recommend and return. Fabulous!!! Read moreGenuine Hotels.com guest review
"Have some madeira me dear!"
Lovely stay Only criticism was the food in the restaurant was little expensive for what it was - but a minor quibble. Maybe more for honeymooners rather than families.......Genuine Expedia guest review
"Peaceful, relaxing hotel - great for couples"
This superb hotel more than made up for disappointing weather in Madeira. Nothing was too much trouble for the staff and the room more than lived up to expectations. The gardens are beautiful and provided a peaceful place to wander, sit and read. Breakfast was very substantial with loads of choice - we found that we didn't need to have lunch at all. […] Dinner in the restaurant was delicious - but quite pricey. All staff were attentive without being obtrusive. A peaceful, luxury hotel possibly more suited to couples than families. Read moreGenuine Expedia guest review
"Simply the best you could wish for"
I doubt if there are many better hotels than this on the Island. Everything about it is just first class. The main building has been restored to a very high standard with cool spacious public areas furnished with lovely comfortable furniture and beautiful antiques. The bedrooms are extremely spacious and are also furnished to a very high standards. […] The hotel is set is wonderful gardens complete with a lake with swans and a 50 years old tortoise . The swimming pool and leisure facilities are also excellent as is the food both in the main dining room and at the poolside restaurant. The staff and warm, welcoming and helpful. We have already decided to pay a return visit next year - something which speaks for itself Read moreGenuine Expedia guest review
"Fantastic peaceful oasis"
Beautiful gardens, lovely property and spacious rooms. The staff were all very helpful. The restaurants had a limited menu but the food quality was superb. Highly recommended.Genuine Expedia guest review
"High quality, tranquil hotel"
Very tranquil feel. Perfect base to explore Funchal, although taxi or courtesy bus back is essential. Good hotel for people who don't want on-site "entertainment".Genuine Expedia guest review
"A Perfect Hotel"
Stayed 10 days at the Jardins do Lago. The hotel is set in beautiful botanical gardens.and both the gardens and everything within the hotel is immaculately maintained. The staff are really friendly and helpful.Bit of a walk down a sttep hill to the centre of Funchal but we found that good excercise to walk off the wonderful food. We rarely go back to […] the same place but will definitely return to the Jardins. Read moreGenuine Hotels.com guest review
"Classy Hotel in beautiful grounds"
Very classy hotel set in beautiful, well maintained tropical gardens.Good breakfast choice and service. Our room was very big and comfortable. Pool area is very nice with comfortable loungers and very quiet and restful.I would recomend for people who want a quiet break away from it all, quite a long way from old town and city centre but easily accessed […] by taxi. Read moreGenuine Expedia guest review
"A very good hotel"
We had an excellent stay at this hotel. The staff were friendly and very attentive. The hotel has beautiful floral grounds, which adds to the hotels ambience.Genuine Expedia guest review
"Komfort im alten Herrenhausstil"
Wir waren 4 Tage in Funchal, Lage ok, unser Zimmer lag im Innenwinkel vom Gebäude und hatte nur ein kleines Fenster zum Garten. Service sehr gut, behobene Klasse, sehr ruhig, mit einem wunderschönen botanischen Garten.Genuine Hotels.com guest review
weit weg von TouristenbunkernGenuine Hotels.com guest review
"quinta de charme et jardin tropical"
Le personnel est très disponible, chaleureux et courtois. Il parle le français. Il est toujours très souriant. un service irréprochable! Le petit déjeuner buffet, de grande qualité avec des fruits frais et assortiment de bons jus, est pris sur la terrasse. (somptueux!). Il est servi par un personnel souriant, calme et à nos petits soins. Les repas sont […] excellents et sont mis en valeur par une présentation originale des plats. La chambre est très lumineuse, spacieuse et confortable. Les meubles sont de style anglais/colonial. Elle est bien entretenue. Le jardin tropical est magnifique. Il est orné d'arbres magnifiques et d'une flore remarquable et, attention, bien étiquetée. Une belle piscine est implantée dans le jardin fleuri et exotique. Nous avons été charmés par la tortue" Colombo" de 56 ans qui se laisse caresser. La navette de l'hôtel vers le centre de Funchal (plus ou moins 15 minutes) est gratuite et le nombre de trajets est adapté en fonction du nombre de personnes. Le premier départ vers la ville est à 10H30, un peu tard pour nous. Nous avons apprécié la descente vers la ville en parcourant les petites rues. La montée est vraiment difficile. Nous avons passé un séjour de rêve au calme. Nous reviendrons. Read moreGenuine Expedia guest review
Ausgezeichneter Service, sehr schöne Parkanlage mit Pool, sehr erholsam und ruhig. Abends manchmal Musik was Abwechslung bringt. Sehr schöne und saubere Zimmer. Kann nur empfohlen werden. Jederzeit wieder!Genuine Hotels.com guest review
"Hotel charmant, accueil parfait"
Séjour parfait, reposant. Paysages magnifiques et population locale très accueillante.Genuine Expedia guest review
シーズンオフだったのか、お部屋を4ランクグレードアップしていただき、広びろとした綺麗なスイーツで大満足でした。ただ、街の中心までちょっとあり行きは下りで歩けますが、帰りはタクシーになります。ホテルの無料のシャトルバスがあるということだったので安心していたのですが、本数も少なく最終が5時半ごろなので、夕食後は間に合いません。ホテルのレストランはお味もサービスも普通でした。Genuine Hotels.com guest review
"un oasis de calme et de confort"
A deux pas du centre ville, mais isolé de la ville grâce à son grand jardin tropical, cette quinta est une excellente adresse à Funchal et pour découvrir l'ensemble de l'île. Un personnel très attentionné, des petits déjeuners agréables sur la terrasse ou dans le jardin, tout est parfait. Un petit bémol cependant sur le débit d'eau de notre douche (bon […] débit au robinet, mais pas au pommeau). Read moreGenuine Expedia guest review
"très bon hotel de tres grand confort"
Une situation très calme dans les hauteurs de la ville. Un superbe jardin exotique. Un restaurant a la nourriture irréprochable. Un personnel très professionnel parlant minimum trois langues. Un navette pour le centre ville. Une superbe piscine. difficile de trouver un quelconque reproche.Genuine Expedia guest review
"Bel hôtel avec jardin"
Très bel hotel avec un vaste jardin sur les hauteurs de Funchal. Chambre spacieuse avec une jolie vue. Personnel accueillant. Service de qualité.Genuine Expedia guest review
"Bel hôtel avec jardin"
Très bel hotel avec un vaste jardin sur les hauteurs de Funchal. Chambre spacieuse avec une jolie vue. Personnel accueillant. Service de qualité.Genuine Expedia guest review
"Ein Hotel zum Wohlfühlen"
Wir suchten ein individuelles, komfortables und kleines Hotel mit persönlichem Ambiente. Das haben wir auch gefunden! Wir wurden jederzeit sehr freundlich, aber ohne aufgesetzte Attitude "umsorgt". Das Publikum war größtenteils mittleren Alters, viele Deutsche, aber auch viele Engländer. Allerdings handelt es sich nicht um ein "Wellness-Hotel", in dem […] Massagen und andere Anwendungen möglich sind. Auch der Pool ist eher klein, ohne viel Schnick-Schnack, aber sehr geschmackvoll und gepflegt. Beeindruckend ist der zum Hotel gehörende botanische Garten mit seiner traumhaften Pflanzenvielfalt und einer sehr geschmackvollen Gesamtgestaltung. Leider sind die Zimmer je nach Lage teilweise recht laut (Geräuschpegel Funchal) und hellhörig. Fitness und Sauna waren in den eher unprofessionell eingerichteten Räumlichkeiten nur eingeschränkt möglich. Der gesamte Wellnessbereich könnte verbessert werden. (Ausstattungsqualität, Öffnungszeiten, Angebot) Read moreGenuine Expedia guest review
Unsere Flitterwochen im Quinta Jardins do Lago waren perfekt! Das Hotel bietet alles, was man sich als Paar wünschen kann: angefangen bei stilvoll eingerichteten Zimmern, über ein erstklassiges hoteleigenes Restaurant bis hin zu einem zuvorkommenden, freundlichen Personal, das zu jeder Tages- und Nachtzeit bereit ist, die Wünsche seiner Besucher zu […] erfüllen. Und auch die Außenanlagen laden mit ihren vielfältigen Blumen, der Schildkröte Colombo und dem gepflegtem Poolbereich immer zum Verweilen ein. Einzig Familien mit Kindern würde ich von dieser ehrwürdigen Unterbringung abraten, da man sich unter den vielen (zum Großteil älteren) Paaren und u.a. bei den Poolregeln (nicht schreien, springen, tauchen) wohl eher fehl am Platze vorkommen würde. Wir jedoch haben die Ruhe sehr genossen, so dass wir nach einem reichen Frühstück auf der sonnenbeschienenen Terrasse gestärkt die Insel erkunden und gegen Abend bei einem Cocktail und einem guten Buch am Pool die Seele baumeln lassen konnten. Genauso hatten wir uns die Flitterwochen gewünscht! Read moreGenuine Expedia guest review
"Great gardens but a long way from anything !"
Good bits - Gardens very good. Room good size. Staff friendly. Not so good - Long way up a very steep hill from anything. Surrounded by traffic noise and dogs barking. Gym antiquated. Tennis court is in disrepair. Everything in the room "creaks" above you and below you.Genuine Expedia guest review
"Kleines Gartenhotel mit charmanter Atmospäre"
Individuelles Hotel mit tollem Garten und schöner Pool-Anlage. Zimmer im oberen Stockwerk haben besten Blick über die Bucht. Sehr freundliche und individuelle Bedienung.Genuine Expedia guest review
"Hôtel distingué, de charme, pour public gourmet"
Accueil charmant, professionnel, attentif, en français. De bons conseils, toujours disponible, discret mais s'exprimant à la demandeGenuine Expedia guest review
"Hotel mit Stil, wunderbare Gartenanlage"
Hotel im Landhausstil inmitten tropischer Gartenanlage mit schönem Pool. Sehr gutes Frühstück. Freundliche Bedienung, guter Service. Saubere und große Zimmer mit Sitzecke. Für Paare oder Familien mit älteren Kindern geeignet. Stadtzentrum läßt sich zu Fuß erreichen (20 Min).Genuine Hotels.com guest review
"Gepflegtes Hotel, very british"
Das Jardins do Lago gehört zur oberen Leistungs- und Preisklasse von Madeiras Hotels. Es kann auf eine sehr lange britisch beeinflusste Vergangenheit zurückblicken; ein Fakt der dem Gast nicht verborgen bleibt: Der größte Teil der Gäste sind Briten und auch die Einrichtung des Hotels ist very british und durchaus konservativ bis altmodisch. Dies schlägt […] sich dann auch entsprechend auf den Kundenkreis nieder; am ersten Abend hatte ich den Eindruck in einem Seniorenwohnheim eingecheckt zu haben. Dieser Eindruck wurde in den nächsten Tagen jedoch relativiert, allerdings neigen die jüngeren Besucher (wie auch wir) dazu, den Abend nicht im Hotel zu verbringen sondern in die Stadt zu "flüchten". Das Jardins do Lago ist mit seinen 40 Zimmern ein kleines Hotel. Dies bedeutet, dass Services und Angebote, die in anderen Hotels im Übermaß vorhanden sind, hier teilweise eingeschränkt oder praktisch nicht vorhanden sind. Was aber kein Problem sein muss! Es gibt z. B. kein Fitness-Center, kein Beauty-Dingsda, nur ein Restaurant (und die Pool-Bar), keine Animation, ein nur mittelgroßes Frühstücksmenü und so weiter. Das Hotel liegt nicht ganz zentral, aber in die "City" sind es zu Fuß nur 10 Minuten (teilweise etwas steil bergab). Zurück mit dem Taxi für etwa fünf Euro. Update zu einigen älteren Bewertungen: Kostenloses WLAN praktisch im ganzen Hotel. Fernsehen (Flachbildschirme) mit drei deutschen Programmen. Immer noch steinharte Betten. Read moreGenuine Expedia guest review
"Un petit coin de Paradis à Funchal!"
C'est un très bel hôtel avec un magnifique parc et une splendide piscine... L'hôtel est situé à 15 minutes à pieds du centre ville et le coût pour le taxi depuis le centre est d'environ 6 euros. Le service est efficace et les chambres grandes et conviviales... Tranquilité et sérénité assurées!Genuine Hotels.com guest review
Le calme, la beauté du lieu, la classe...Genuine Expedia guest review
"Gut aufgehoben in Funchal"
Sicher eine gute Wahl für Madeira. Der Garten ist wunderschön, der Swimmingpool groß und geheizt, der neuzeitliche Anbau, in welchem die meisten Zimmer liegen, recht geschickt an das alte Haus angebaut. Dieses beherbergt Frühstücksraum. Restaurant, Bibliothek, Lobby und die Rezeption, alles mit englisch angehauchtem Charme eingerichtet. Das Personal […] war stets sehr zuvorkommend und nie aufdringlich. Die teilweise als zu hart beschriebenen Matratzen gefielen uns gut, das ist wohl Geschmacksache. Die Strecke zum Hafen oder ins Zentrum beträgt etwa 2 Kilometer, es geht gehörig bergab, was bedeutet, dass der Heimweg recht anstrengend ist. Es gibt eine Buslinie (etwa stündlich) und einen fest terminierten allerdings vorher anzumeldenden Shuttle-Service des Hotels. Ein Mietwagen ist sehr empfehlenswert. Das Hotel liegt in einem Wohngebiet, es war während unseres gesamten Aufenthaltes ruhig. Read moreGenuine Expedia guest review
"Un havre de paix à Funchal"
Un très joli hôtel dans un style chic et british et au beau milieu d'un jardin botanique très bien entretenu. Un très bon point de départ pour visiter l'ile.Genuine Expedia guest review
"A place to relax and enjoy"
12/21/14 Graham L Birmingham, United Kingdom
Stayed here for a short birthday break. I stay away on business quite a lot so always want something that bit better from hotels when on holiday. And this is what the Jardins do Lago did. The staff were exceptional, whether at reception, in the restaurant, in the bar around the pool or cleaning the rooms. It a place to relax and enjoy. Also appreciated being presented with cake and champagne on the big day - thanks.
"Charming and unfussy"
12/09/14 Charles053 London, England
In order to create a semblance of balance, I begin with a criticism. We stayed in the Presidential Suite (rather portentously named, given that it is neither much bigger nor much more expensive than the other suites) and discovered that the hotel has succumbed to the blandishments of one of those salesmen who go around selling "hydro massage baths" to ambitious hoteliers. What we want is not to be pummelled mercilessly in surprising places by roaring jets, but plenty of room in which to stretch out and luxuriate. We actually got a rather small and noisy bath, in what was otherwise a large and well-appointed bathroom. That apart, the hotel was idyllic: spacious, dignified, old-world, and comfortable (does anyone remember the Basil Street Hotel in Knightsbridge?); charming public areas, including a library and billiard room (with a blue-baize pool table, but nobody's perfect); delightful gardens (enjoyable even by horticultural inadequates, like us), complete with giant tortoise and heated pool; efficient, smiling and friendly service; in the evenings, just about the best food that we were able to find in Funchal; the clientele mostly British and other Northern Europeans of a certain age, and all grateful to be there and well-behaved; an admirable lack of organised entertainment (no nightclub or casino), though our delicious Margaritas and Negronis in the bar were serenaded by an entirely inoffensive crooner. If you can tear yourself away, there is an agreeable 15 minute walk downhill past a couple of interesting museums into the centre of Funchal, though not one to be essayed in high heels; we thought there were enough hills to climb elsewhere in Madeira without attempting the return ascent and resorted to taxis.
"In the garden of paradise"
12/08/14 Else Marie Smes... W
This hotel provided everything we had been hoping for and even more: quiet, large, high quality rooms with a balcony, excellent (out-door if you like) breakfasts, friendly and service-minded personnel- surrounded by a beautiful garden with a large swimming pool and nice exercise facilities. Not to forget the pool and bridge tables in the basement. Every guest feels taken care of in a special way. We spent four days in this wonderful hotel in November with another couple and are already planning to return next year.....
"Top Quality Hotel"
12/07/14 GJgetaway Croydon
I imagine to be the number one choice on tripadvisor you have to do most things right. This hotel delivers genuine quality in all departments. It does everything right. To criticise anything would be churlish. The head gardener at Kew would surely admire the gardens, and a Michelin chef its food. The hotel is beautifully maintained and its rooms spotlessly clean, the staff are friendly and helpful. The atmosphere or vibe you get is one of relaxed tranquility in exclusive surroundings. I am not so sure as other reviewers have said that this hotel is good for children, the ten days we stayed there weren't any here, I think that if there were, the mum's would feel obliged to keep them quiet. It's a half hour walk downhill, but no "walk in the park " to get into town and easy to use the local bus back up, walking back up would just not be an option for us !! If you buy a local multiuse bus ticket it works out at less than 1.5€ a journey, a significant saving on the taxis, the timetable is available at reception. All information is readily given to you by the reception staff, who will book anything you want, taxis, restaurants trips etc. My only tip would be to order toast when you order your eggs at breakfast because they don't offer it !! Ps just thought of a criticism, I don't like their breakfast coffee.
"A little piece of paradise"
12/01/14 Paulo35 Skewen in Wales
This is a small hotel in terms of the modern concrete steriotypical we are all used to seeing. This is so different in terms of location, history.The level of service from day one was impecable, the food is worthy of its 5* rating. I would recommend this hotel to anyone thinking of staying in Madeira .
11/30/14 YorkSandB york
Just back from a weeks stay at this beautiful hotel. It was everything we expected and more. We stayed in a superior room which overlooked the garden and well worth it. Breakfasts were great, plentiful and a lot of choice. Aside from breakfast we only had one meal in the hotel, not the cheapest but fab, so definitely worth it. The staff are all very friendly, smart and professional. Also the resident tortoise Columbus has to be mentioned as he is special ; he loves people and being fussed over. On the downside, the weather was'nt great, which left us with some mixed feelings about Madeira. However,the old town is great, lovely restaurants and good atmosphere. Sandra & Biily from York England
"Well worth a look for a family holiday in Madeira with small children."
My wife, 3 year old daughter and I stayed for one week. Our stay was fantastic, many thanks to the Hotel Staff who looked after us fantastically. Our daughter absolutely loved the Hotel. They are very well set up for babies and small children. There is a superbly equipped children's play room, swimming pool, swans and a giant turtle in the beautifully maintained gardens. There is a baby listening service in the evening, which meant that while little one slept, we could go and enjoy dinner for two in the restaurant a very welcome and rare treat for us! They do an early kids tea from 17:30 - 18:30, the quality of which was excellent. The quality of evening restaurant meals was superb. Lots of choice, not cheap but I would say good value. There is a good selection of inexpensive wines on a mainly Portugese list. We would definitely to come again!
"Just what a hotel should be"
11/22/14 Wabamik London
We happened to be in Madeira in a week of very mixed weather, most days rain, so the hotel and its amenities were very important to us..we just looked longingly at the pool and poolside area but used them only once. But the welcome from warm efficient staff, our comfortable junior suite with a fantastic view over the botanical gardens, the elegant rooms, nice relaxing places to sit, all was just right. Maybe there is a need for a little sprucing up of the soft furnishings and the bathrooms are in need of a bit of modernising but the basics are right. Our room was spacious, bed superbly comfortable. We ate twice in the restaurant; first time was Ok but nothing special, second time was excellent. I was disappointed with location, away from the sea, when I first arrived but the botanical gardens with sea view, the giant tortoise, swans, away from the hurly burly of town but still easy walking distance to some major sites like the convent of the Clares and the Quinta des Cruzes convinced us it was the place to return. Please someone send us good weather next time...
"Funchal's best-kept secret"
11/20/14 Carol P Guildford, United Kingdom
Our third stay here was just perfect in every way. Location, away from the bustle of the city, is wonderful. Botanical gardens so relaxing, resident giant tortoise and swans and very serene. The staff - some of whom have been there for many years - are most welcoming, helpful and happy. Service impeccable, food delicious and we didn't have the same meal twice in nine nights. A bonus is tea-making facilities in the rooms. We are planning our next visit.
"A perfect place to spend our golden wedding anniversary!"
11/16/14 EssentiallTraveller Tewkesbury, United Kingdom
My wife and I stayed at the hotel from 31st October to 10th November. It was our 50th wedding anniversary on 7th November. We wanted to spend it at an hotel which is intimate and comfortable, with a high standard of food and service We wanted to be surrounded by beautiful gardens. We wanted a spacious room with stunning views. We wanted a lovely swimming pool with plenty of sun loungers to relax. And above all we wanted a hotel whose staff would always greet us with a smile and go out of their way to be helpful. Quinta Jardins do Lago met and surpassed all of our expectations. It has a quietly understated elegance, and an interesting history. As keen gardeners we particularly enjoyed the beautiful tropical gardens which surround the Quinta. What a joy it was to be able to eat a superb breakfast every morning on the outside terrace. We had opted for the half board set menu and although the choice is limited we thought that the food was excellent. In the 10 days we were there we never had the same meal twice. Could it be improved? Yes of course there are things which could be done to make it even better. The bathroom in our room was large and splendid with two hand basins, bath, bidet, and toilet. Unfortunately the shower was over the bath. I suspect, the majority of people, like ourselves, much prefer the to take a shower than use the bath, but we are now of an age where climbing over the edge of the bath and endeavouring to maintain balance in a restricted area on a slippery bath floor is not nearly as easy as it used to be! We would have loved to have had a separate shower. By the swimming pool there is a good sized building which contains ladies and gentlemen’s changing rooms, a small sauna, and steam room (which incidentally was out of order for the duration of our stay) It was all a bit drab and uninviting and mostly wasted space. I do hope that when we next visit the hotel, which we surely will, this area will have been converted into the lovely spa which this hotel deserves. These minor gripes apart we had a wonderful celebration and our thanks are due to all the staff who made is so memorable.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )