"Exception quality plus attention to detail"
Very good quality of food and service, beautiful gardens and very accommodating, very relaxing, free shuttle into town centre also regular bus service nearby, only 5-10 min walk to local supermarket.Genuine Hotels.com guest review
"Really classy and beautiful hotel."
We had a lovely 13 night stay here for our honeymoon. The room was always perfectly clean, the staff were great. The option to have breakfast in the gardens was unbeatable. The days spent walking in the mountains were easier knowing we always had the jacuzzi, steam room and sauna to come back to. But we had some problems. The internet didn't work properly. […] WE NEEDED IT FOR WORK. We took a Samsung Galaxy 4 phone, a nexus 4 phone. A Google Nexus 7 tablet and a brand new Pro Windows 8 laptop. NONE of them were able to access the internet consistently. Laptop got zero data the entire time. Some nights we could connect with phones but other nights it was just impossible. I repeatedly reported the failures but all they did was to try "resetting the internet". I never got a connection in the lobby area and I could see others frustrated with this as well. The internet infrastructure is either incapable of doing the job, or is not properly configured. Either way they need to get a professional to come in and fix it. There were a few other things that I found a bit poor for an expensive 5 star hotel, The TV reception was terrible. The milk for the breakfast cereal was lukewarm, the glasses for the fruit juices were like thimbles. About 100ml. There was only cornflakes and a kind of chocolate cereal, no muesli etc. The pool was freezing, its supposed to be heated but I don't believe it is. The jacuzzi isn't very warm either. cooler than the shower. Shower in room was weak. Read moreGenuine Expedia guest review
"This hotel is a little bit of paradise ."
maderia is a lovely island great weather and lovely people . I would recommed to anyone .Genuine Expedia guest review
"second garden of Eden"
Superbly run hotel in beautiful setting of tropical garden. Staff very friendly and supportive, room clean and spacious; very good breakfast buffet and excellent restaurant if you like to dine in. Peaceful and calm atmosphere makes it a very relaxing and enjoyable place to stay.Genuine Expedia guest review
The Quinta Jardins do Lago was just what we expected and more.We stayed for five nights and the air conditioned room was extremely comfortable with a balcony looking out both over the gardens and the new town up to Monte.The mile or so walk to the centre of Funchal is fairly steep so not for everyone but we found it good exercise.For those not up to […] the walk the Taxi fare is about six euro each way.The staff were very attentive and even delivered a cake and Champagne to our room on my wife's birthday and treated us to free drinks in the bar, so full marks to them for making the day special. I would fully recommend this hotel to anyone. Read moreGenuine Expedia guest review
"A lovely quite hotel"
Quite location away from the town. The bus to and from the town was a god send. We had a lovely relaxing time. The staff were superb. We will go back. (this is not something we say very often!) not an hotel to pick if you want to be in the thick of it!Genuine Expedia guest review
"A little gem of a hotel"
Excellent hotel for quality of food in the restaurant and at breakfast. Staff were without exception helpful and pleasant. Only downsides were the hardness of the bed, and not very efficient air conditioning.Genuine Expedia guest review
"Excellent hotel for couples"
Excellent traditional hotel,very elegant with enormous rooms. Superb service from all the staff.Very good breakfast with a wonderful choice of fruit. Wonderful gardens and beautiful pool. Hotel not really suitable for children although a few facilities are provided most suitable for middle aged and older couples. We were upgraded to a Premier Suite […] although we had only booked a superior room,it was 80 square metres. We would recomend this hotel for people wanting a quiet and relaxing holiday. Read moreGenuine Expedia guest review
"Great for couples"
We stayed here for a week mid April 2013. We had come across the hotel's website several years ago and decided that if and when we came to Madeira this is where we would stay, and we were not disappointed. The hotel is situated above Funchal in it's own beautiful gardens, and is a haven of peace and quiet well away from the main tourist hustle and bustle. […] All the staff were extremely helpful and pleasant, the service faultless and the ambience one of understated, country house elegance. I would not hesitate to stay here again. Read moreGenuine Expedia guest review
"Comfortable hotel with excellent service"
This is a very comfortable hotel with wondefull gardens and pool. The staff are very attentive and proffesional and the resturant is good. Its is not cheap, but woth every penny.Genuine Expedia guest review
"Beautiful Gardens with peaceful pool."
We thoroughly enjoyed our 4 day stay over New Year. The staff were wonderful, especially Celso. Would highly recommend this hotel to anyone staying in Madeira.Genuine Hotels.com guest review
"Five star fiftieth birthday surprise"
I booked this as a surprise for my partner's 50th birthday and it was fabulous. The staff were attentive without being pushy and could not do enough for us. Being situated in its own botanical garden meant that this is a little slice of heaven and helped to deliver a lovely relaxing break. Columbo the tortoise 'almost' made up for leaving the pets at […] home. We will not hesitate to both recommend and return. Fabulous!!! Read moreGenuine Hotels.com guest review
"Have some madeira me dear!"
Lovely stay Only criticism was the food in the restaurant was little expensive for what it was - but a minor quibble. Maybe more for honeymooners rather than families.......Genuine Expedia guest review
"Peaceful, relaxing hotel - great for couples"
This superb hotel more than made up for disappointing weather in Madeira. Nothing was too much trouble for the staff and the room more than lived up to expectations. The gardens are beautiful and provided a peaceful place to wander, sit and read. Breakfast was very substantial with loads of choice - we found that we didn't need to have lunch at all. […] Dinner in the restaurant was delicious - but quite pricey. All staff were attentive without being obtrusive. A peaceful, luxury hotel possibly more suited to couples than families. Read moreGenuine Expedia guest review
"Simply the best you could wish for"
I doubt if there are many better hotels than this on the Island. Everything about it is just first class. The main building has been restored to a very high standard with cool spacious public areas furnished with lovely comfortable furniture and beautiful antiques. The bedrooms are extremely spacious and are also furnished to a very high standards. […] The hotel is set is wonderful gardens complete with a lake with swans and a 50 years old tortoise . The swimming pool and leisure facilities are also excellent as is the food both in the main dining room and at the poolside restaurant. The staff and warm, welcoming and helpful. We have already decided to pay a return visit next year - something which speaks for itself Read moreGenuine Expedia guest review
"Fantastic peaceful oasis"
Beautiful gardens, lovely property and spacious rooms. The staff were all very helpful. The restaurants had a limited menu but the food quality was superb. Highly recommended.Genuine Expedia guest review
"High quality, tranquil hotel"
Very tranquil feel. Perfect base to explore Funchal, although taxi or courtesy bus back is essential. Good hotel for people who don't want on-site "entertainment".Genuine Expedia guest review
"A Perfect Hotel"
Stayed 10 days at the Jardins do Lago. The hotel is set in beautiful botanical gardens.and both the gardens and everything within the hotel is immaculately maintained. The staff are really friendly and helpful.Bit of a walk down a sttep hill to the centre of Funchal but we found that good excercise to walk off the wonderful food. We rarely go back to […] the same place but will definitely return to the Jardins. Read moreGenuine Hotels.com guest review
"Classy Hotel in beautiful grounds"
Very classy hotel set in beautiful, well maintained tropical gardens.Good breakfast choice and service. Our room was very big and comfortable. Pool area is very nice with comfortable loungers and very quiet and restful.I would recomend for people who want a quiet break away from it all, quite a long way from old town and city centre but easily accessed […] by taxi. Read moreGenuine Expedia guest review
"A very good hotel"
We had an excellent stay at this hotel. The staff were friendly and very attentive. The hotel has beautiful floral grounds, which adds to the hotels ambience.Genuine Expedia guest review
"Everything we could have asked for."
This was our first time in Madeira, we knew nothing of the Island or indeed it's hotels. We chose 'Quinta Jardins do Lago' purely from the descriptions within the Expedia website and though we considered others we kept being drawn back to this one. Spent 4 wonderful nights here and can now see why the rating on the site is so high. Every single aspect […] of our stay is a 5 out of 5 could not fault anything. The setting was magnificent, the gardens were a joy to behold and the main building was all you could expect from a marvellous 18th century manor house. The hotel provided everything you could need for a relaxing holiday. The location being just a little away from the centre of Funchal, was perfect and as a small hotel it was all we could have wanted for a relaxing break. The staff were most helpful and courteous and delivered on every single request we had of them fo the entire duration of our stay. Will recommend to everyone I meet. Read moreGenuine Expedia guest review
"Jardins do Lago-It's a very good hotel"
Great hotel & local number 15 bus was a godsend as it passes the front door.Genuine Hotels.com guest review
"Ein Hotel zum Wohlfühlen"
Wir suchten ein individuelles, komfortables und kleines Hotel mit persönlichem Ambiente. Das haben wir auch gefunden! Wir wurden jederzeit sehr freundlich, aber ohne aufgesetzte Attitude "umsorgt". Das Publikum war größtenteils mittleren Alters, viele Deutsche, aber auch viele Engländer. Allerdings handelt es sich nicht um ein "Wellness-Hotel", in dem […] Massagen und andere Anwendungen möglich sind. Auch der Pool ist eher klein, ohne viel Schnick-Schnack, aber sehr geschmackvoll und gepflegt. Beeindruckend ist der zum Hotel gehörende botanische Garten mit seiner traumhaften Pflanzenvielfalt und einer sehr geschmackvollen Gesamtgestaltung. Leider sind die Zimmer je nach Lage teilweise recht laut (Geräuschpegel Funchal) und hellhörig. Fitness und Sauna waren in den eher unprofessionell eingerichteten Räumlichkeiten nur eingeschränkt möglich. Der gesamte Wellnessbereich könnte verbessert werden. (Ausstattungsqualität, Öffnungszeiten, Angebot) Read moreGenuine Expedia guest review
Unsere Flitterwochen im Quinta Jardins do Lago waren perfekt! Das Hotel bietet alles, was man sich als Paar wünschen kann: angefangen bei stilvoll eingerichteten Zimmern, über ein erstklassiges hoteleigenes Restaurant bis hin zu einem zuvorkommenden, freundlichen Personal, das zu jeder Tages- und Nachtzeit bereit ist, die Wünsche seiner Besucher zu […] erfüllen. Und auch die Außenanlagen laden mit ihren vielfältigen Blumen, der Schildkröte Colombo und dem gepflegtem Poolbereich immer zum Verweilen ein. Einzig Familien mit Kindern würde ich von dieser ehrwürdigen Unterbringung abraten, da man sich unter den vielen (zum Großteil älteren) Paaren und u.a. bei den Poolregeln (nicht schreien, springen, tauchen) wohl eher fehl am Platze vorkommen würde. Wir jedoch haben die Ruhe sehr genossen, so dass wir nach einem reichen Frühstück auf der sonnenbeschienenen Terrasse gestärkt die Insel erkunden und gegen Abend bei einem Cocktail und einem guten Buch am Pool die Seele baumeln lassen konnten. Genauso hatten wir uns die Flitterwochen gewünscht! Read moreGenuine Expedia guest review
"Great gardens but a long way from anything !"
Good bits - Gardens very good. Room good size. Staff friendly. Not so good - Long way up a very steep hill from anything. Surrounded by traffic noise and dogs barking. Gym antiquated. Tennis court is in disrepair. Everything in the room "creaks" above you and below you.Genuine Expedia guest review
"Kleines Gartenhotel mit charmanter Atmospäre"
Individuelles Hotel mit tollem Garten und schöner Pool-Anlage. Zimmer im oberen Stockwerk haben besten Blick über die Bucht. Sehr freundliche und individuelle Bedienung.Genuine Expedia guest review
"Hôtel distingué, de charme, pour public gourmet"
Accueil charmant, professionnel, attentif, en français. De bons conseils, toujours disponible, discret mais s'exprimant à la demandeGenuine Expedia guest review
"Hotel mit Stil, wunderbare Gartenanlage"
Hotel im Landhausstil inmitten tropischer Gartenanlage mit schönem Pool. Sehr gutes Frühstück. Freundliche Bedienung, guter Service. Saubere und große Zimmer mit Sitzecke. Für Paare oder Familien mit älteren Kindern geeignet. Stadtzentrum läßt sich zu Fuß erreichen (20 Min).Genuine Hotels.com guest review
"Gepflegtes Hotel, very british"
Das Jardins do Lago gehört zur oberen Leistungs- und Preisklasse von Madeiras Hotels. Es kann auf eine sehr lange britisch beeinflusste Vergangenheit zurückblicken; ein Fakt der dem Gast nicht verborgen bleibt: Der größte Teil der Gäste sind Briten und auch die Einrichtung des Hotels ist very british und durchaus konservativ bis altmodisch. Dies schlägt […] sich dann auch entsprechend auf den Kundenkreis nieder; am ersten Abend hatte ich den Eindruck in einem Seniorenwohnheim eingecheckt zu haben. Dieser Eindruck wurde in den nächsten Tagen jedoch relativiert, allerdings neigen die jüngeren Besucher (wie auch wir) dazu, den Abend nicht im Hotel zu verbringen sondern in die Stadt zu "flüchten". Das Jardins do Lago ist mit seinen 40 Zimmern ein kleines Hotel. Dies bedeutet, dass Services und Angebote, die in anderen Hotels im Übermaß vorhanden sind, hier teilweise eingeschränkt oder praktisch nicht vorhanden sind. Was aber kein Problem sein muss! Es gibt z. B. kein Fitness-Center, kein Beauty-Dingsda, nur ein Restaurant (und die Pool-Bar), keine Animation, ein nur mittelgroßes Frühstücksmenü und so weiter. Das Hotel liegt nicht ganz zentral, aber in die "City" sind es zu Fuß nur 10 Minuten (teilweise etwas steil bergab). Zurück mit dem Taxi für etwa fünf Euro. Update zu einigen älteren Bewertungen: Kostenloses WLAN praktisch im ganzen Hotel. Fernsehen (Flachbildschirme) mit drei deutschen Programmen. Immer noch steinharte Betten. Read moreGenuine Expedia guest review
"Un petit coin de Paradis à Funchal!"
C'est un très bel hôtel avec un magnifique parc et une splendide piscine... L'hôtel est situé à 15 minutes à pieds du centre ville et le coût pour le taxi depuis le centre est d'environ 6 euros. Le service est efficace et les chambres grandes et conviviales... Tranquilité et sérénité assurées!Genuine Hotels.com guest review
Le calme, la beauté du lieu, la classe...Genuine Expedia guest review
"Gut aufgehoben in Funchal"
Sicher eine gute Wahl für Madeira. Der Garten ist wunderschön, der Swimmingpool groß und geheizt, der neuzeitliche Anbau, in welchem die meisten Zimmer liegen, recht geschickt an das alte Haus angebaut. Dieses beherbergt Frühstücksraum. Restaurant, Bibliothek, Lobby und die Rezeption, alles mit englisch angehauchtem Charme eingerichtet. Das Personal […] war stets sehr zuvorkommend und nie aufdringlich. Die teilweise als zu hart beschriebenen Matratzen gefielen uns gut, das ist wohl Geschmacksache. Die Strecke zum Hafen oder ins Zentrum beträgt etwa 2 Kilometer, es geht gehörig bergab, was bedeutet, dass der Heimweg recht anstrengend ist. Es gibt eine Buslinie (etwa stündlich) und einen fest terminierten allerdings vorher anzumeldenden Shuttle-Service des Hotels. Ein Mietwagen ist sehr empfehlenswert. Das Hotel liegt in einem Wohngebiet, es war während unseres gesamten Aufenthaltes ruhig. Read moreGenuine Expedia guest review
"Un havre de paix à Funchal"
Un très joli hôtel dans un style chic et british et au beau milieu d'un jardin botanique très bien entretenu. Un très bon point de départ pour visiter l'ile.Genuine Expedia guest review
"Tolles kleines Hotel mit herrlicher Gartenanlage"
Wunderschönes Hotel in ehemaligem Herrenhaus. Das Hotel liegt einer sehr schönen gepflegten Gartenanlage mit tollem Swimmingpool, Liegestühlen, Bar etc. Im garten lebt auch die etwa 60 Jahre alte Landschildkröte Colombo. Ein kleiner Teich mit Zierfischen und 2 Schwänen runden das schöne Gesamtbild ab. Die Zimmer sind sehr geräumig. In ca. 15 Minuten […] ist man zu Fuß an der Hafenpromenade und im Zentrum von Funchal. Der Rückweg dauert etwas länger, weil es teilweise doch stark berauf geht. Dann kann man aber auch den kostenlosen Hotelshuttle nutzen, der mehrmals täglich zwischen Hotel und Zentrum verkehrt. Alles in allem ein tolles Hotel mit einer besonderen persönlichen Note. Das trifft auch auf das Hotelrestaurant zu. Nicht zu vergessen auch das stets freundliche und hilfsbereite Hotelpersonal. Um Madeira auf eigene Faust zu erkunden, empfiehlt sich ein Mietwagen. Ein hoteleigener und in sich geschlossener Parkplatz steht ebenfalls zu Verfügung. Wir haben unseren 2-wöchigen Aufenthalt ausgiebig genossen und kommen sehr gerne wieder. Read moreGenuine Expedia guest review
"hotel a madere"
hotel excentre voiture indispensabe difficile de dormir la fenetre ouverte car les chiens aboyent toute la nuit et meme la fenetre fermee le bruit est permanent service du personnel tres moyen pas beacoup d efforts pour faire parvenir les message la piscine ferme a 18h trop tot le soleil est encore la chambres spacieuses en general ensoleillees sauf […] la notre jamais de soleil et pourtant une chambre superieure en bref bel hotel mais beaucoup d efforts a faire pour faire partie des 5 etoiles Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Expedia guest review
This guest did not leave a comment.Genuine Expedia guest review
This guest did not leave a comment.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"A fabulous hotel"
We have just returned from a fortnight at the Quinta Jardins do Lago. We were celebrating our silver wedding anniversary, so chose a luxury hotel where we could relax. The Quinta is ideal, as they have around 6 acres of gardens and grounds, but just 40 bedrooms. There were lots of quiet corners both inside the hotel, and in the grounds. Our bedroom, and all of the hotel was spotless. The staff and service were fantastic. We stayed on half board, and the five course dinner was excellent. You could miss, or substitute a course if you wished. Sensible portion sizes meant you could enjoy all the food. It has been mentioned by others that the average age of guests was 70+. Well we are 47 and 49, and we weren't the youngest. We found most of the other guests to be very friendly. Our only minor criticism was that the bar was very quiet after dinner, but it didn't bother us. Thank you to Ana, Andre, Cristina, Emanuel, Filip, Louisa, Luis, Pedro, Rosa, Sabino, Tania, and all the other staff whose names we didn't get to know. They make the place special. If you want a small, luxury, friendly hotel, this is the place for you.
"Simply the best"
03/11/14 Sprite_9 Chester, United Kingdom
Our first visit to Madeira and we selected this hotel because of the TA reviews. We were not disappointed. What a gem! I can only confirm everything that's been said before. We had room 302 - a superior room and it was just perfect (just like the one in the brochure.) Our balcony overlooked the beautiful gardens and the ocean beyond. (The gardens were beautiful and so interesting - we kept coming across trees/shrubs we'd never seen before.) Everywhere (inside and out) was spotless and the staff were so friendly, efficient and helpful. It says a lot for a hotel when they can be bothered to remember your name! Our taxi driver from the airport (booked by the hotel) was Esmeraldo Caldeira mobile: 00351 91 86 95 873 who was so informative and all round super guy, that we booked him for an entire day to take us on a tour of the island. He was a mine of information and charged 120 euros, which was exceptionally reasonable. We took taxis into Funchal and these usually cost 7 euros 50 cents. I agree that children might ruin the ambience of the hotel but they do have good children's facilities. With just 40 rooms it was the ideal size for us. If we return to the island we would automatically book to stay at the beautiful Quinta Jardins do Lago because it simply is the best.
03/07/14 PandM_Hampshire Hampshire
Having read previous reviews we were certainly not disappointed! Very comfortable hotel in amazing gardens, with a superb swimming pool. The staff were all very efficient and friendly and we loved all meals - breakfast al fresco (most mornings) and very ample evening meals. Could not find a better place to stay in Madeira! We will return.
03/06/14 Caroline G Coventry, United Kingdom
We stayed in a superior panoramic view room, on the top floor (rm 307) definitely a good choice as the views were stunning - the beautiful gardens with the ocean beyond. This hotel has everything you need for a relaxing and pampered stay - not a place to bring children, although there are facilities, but I wouldn't feel comfortable breaking the peace and quiet! The staff were, without exception, courteous, helpful and happy. Special mention for Lui and his amazing cocktail - the Lui Lui :-) The pool is beautiful and amply warm enough to swim on a sunny February day. Location is excellent - a nice downhill stroll into Funchal and you can get a bus back (number 15) if you don't fancy the steep walk, although that earns you a cocktail! We would recommend that you ask the hotel to order a taxi from the airport for you, and ask for Aldo - a really lovely local man - he will tell you all about Madeira, and for a reasonable fee he will take you around the island for the day, stopping at some 'off the beaten track' places and making a very relaxing day out. What more can we say, exempt when can we go back?!
"You will want to return"
03/03/14 ptpjthurley Walmer
We returned for our second year to the Quinta Jardins do Lago and what a good decision it was. What a delight. Hotel is beautifully presented, helpful and friendly staff, wonderful gardens with an elegant pool. Very good food, an excellent chef. It is rare for us to revisit a holiday location but this is an exception. We shall continue to return.
"Probably the best Hotel on the Island"
03/01/14 Niglom Hertford, United Kingdom
Quiet, clean Hotel set in amazing gardens. Friendly and helpful staff who are knowledgable and can assist with bookings and excursions. Great breakfasts in the garden with panoramic views to the mountains, Funchal and the sea. Large spacious rooms with wifi and sat TV.
"A Great Place to Stay"
02/28/14 Heather C Marlborough, United Kingdom
We arrived to be told our room had been upgraded - a delightful surprise. From that moment on Quinta Jardins do Lago proved why it deserves every one of its five stars. It's quiet, peaceful, unobtrusive but helpful and friendly staff made the stay perfect. There was no problem dealing with special dietary needs. The rooms were spotless and the grounds immaculate It is about a mile from the centre of Funchal - uphill. For us that was no problem but may be for anyone with mobility issues. Its location away from the city centre in beautiful grounds is what makes it so attractive. We would stay there again without any hesitation
"February 10th - 24th 2014"
02/28/14 Michael C Nottingham, United Kingdom
Our second visit to Maderia but first to the Quinta Jardins do Lago. From the moment we arrived for the whole of our two weeks stay the facilities, staff, food and surrounds were all all 5 Star. An exeptional experience of colonial service. As gathered from other guests comments. The hotel`s location does not favour pedestrian walking into Funchal. The courtesy bus would be better run to a regular time table (say hourly) without having to book the return trip. In saying that the cost of a Taxi from Funchal was 5 euros.
"Still the best"
02/27/14 448WCK Preston, United Kingdom
This was our second stay in JdoL, so it is now a 'tradition' that we will go every year. Returning guests get a bottle of champagne delivered to their room as well! There is really not much more to be added to all the positive comments, but one thing I noticed is that the hotel seems to listen to its reviewers. The only complaint I had last year was about the hairdryer (tube from the wall); this year there was a proper hairdryer in the wardrobe. I have read complaints about having to pay for cappuccino at breakfast, well, you don't now. Out of seven breakfasts one was a bit chaotic because there were a lot of demands for room service breakfasts, so they were a member of staff short. It was also Ana's day off...but, seeing we were sitting outside, in a fabulous garden, in February, I can't say I was overly bothered. Luis the barman is one of the highest ranking cocktail makers in the world, and they are GOOD. The strength of this hotel is its staff, there is a family atmosphere and the interaction with the guests is brilliant.
"lived up to expectations and more....."
02/17/14 fellowtraveller2010 oxford
A historic quinta (country house) hotel, away from other touristy hotels and the bustle of downtown Funchal, set above the city in beautiful botanic garden quality grounds. Everything was of the best - service, food, rooms, surroundings, couldn't be faulted.
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