I loved the hotel and the ladies I spoke with at the front desk, but the manager I believe needs to find another line of work. He was rude and unpleasant.Genuine Hotels.com guest review
Arrived the evening before a business meeting - i wish we'd eaten dinner here at the Bistro. Can't complain about a thing. The service was very friendly, the room was clean and comfortable. The Bistro can get busy in the morning so be sure to leave enough time to wait in line.Genuine Hotels.com guest review
The staff was kind and helpful, but the rooms could have used a microwave in addition to the small refrigerator. It was about a 20 minute drive to the Indianapolis convention center.Genuine Hotels.com guest review
Somewhat older property in a convenient location with many restaurants/big box stores nearby. Property was not run-down. We reserved two rooms, front desk was able to accommodate our request for connecting rooms. One room had an odd smell - seemed as if an attempt had been made to mask a smoking odor with an air freshener. Average property and value, […] would return because of convenient location but expected a bit better for this brand Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Indianapolis Castleton Thank you for taking the time to write a review. We appreciate your business. I am glad that the location of the hotel was convenient for you, and that we were able to accommodate your request for connecting rooms. I am sorry to hear about the odor in your room when you checked in. I will follow up with my housekeeping staff. We hope to see you back on your next visit to Indianapolis.
We spent 151 on this hotel because it had a nice pool. And then we get there and we have to drive to the pool. I'm from a different state. It was my first time on Indiana ever and you want me to drive? Plus our first room was still dirty. Hair on the wall wet towels. Trash. I will not be staying at this location again!Genuine Hotels.com guest review
Response by Courtyard by Marriott Indianapolis Castleton Thank you for taking the time to write a review. I am very sorry to hear about the experience that you had at the hotel. We pride ourselves on the cleanliness of the hotel and I am embarrassed to hear of the problems that you had. I would also like to apologize for the fact that the pool was closed while you were staying with us. I will follow up with my housekeeping supervisor and housekeeping staff and can assure you that if you stay with us in the future you have a much different experience.
"good shopping nearby"
Staff was very polite. Not likely to repeat my stay. The hotel information online stated that there was not a refrigerator, microwave,or free continental breakfast provided,. I gave it a shot anyway. I was getting a decent "special" rate and felt that it was doable. I found that I prefer to have those amenities. No hot tub either. I knew , so I hoped […] the pool would be warm and help soothe sore muscles from the drive. The pool was quite chilly. I walked past the elevator "alcove" on the first floor as there was NO sign. Signs on other floors blend into the decor too well. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Indianapolis Castleton Thank you for taking the time to write a review about the hotel. We appreciate your business. I am sorry that the pool was not at the correct temperature when you stayed with us. I will follow up with my maintenance staff to find out why it was cold. Currently the pool is set at the correct temperature. I am glad that you had a good interaction with the hotel staff. At our hotel we pride ourselves on the customer service that we offer to our guests and the cleanliness of our hotel. We hope that you will give us another try on your next visit to Indianapolis. Patrick Durbin General Manager
Great place to stay. Will be staying there in the future.Genuine Hotels.com guest review
"Looks like a dump on the outside..."
The actual room wasn't too terrible but the place looks like a run down apartment complex on the outside and the price was really high. The room was not cleaned very well daily. They put in clean towels but didn't take the dirty out. I left a day early.Genuine Expedia guest review
"Clean comfortable & convenient"
located close to office I was visiting and just down the street from shopping & restaurants . Only problem was I couldn't find the tv remote when I checked in. It was slightly aggravating, but the front desk quickly sent a new remote up when I called. Two days later I was preparing to check out and did a thorough check for personal items. Surprise! […] I found the missing remote between wall and bed (under bed skirt). You'd think housekeeping would have run into it with the vacuum before I checked in? Read moreGenuine Hotels.com guest review
PleasantGenuine Hotels.com guest review
"Great stay for weekend trips"
The hotel was easy with check in. Room was very clean and selections for breakfast at the small cafe were good. Very happy they served Starbucks and had food options on site. My only complaints were the ice machine on our floor was not working and there seemed to be a smell permeating from the room it was held in.Genuine Hotels.com guest review
The staff was great, the pool was clean (rare!) and there was a nice court yard for sunbathing or relaxing with friends. The room had a balcony overlooking the courtyard. It was a lovely stay close to Klipsch for a two day concert!Genuine Expedia guest review
We stayed for. Weekend to visit our daughter. We also participated in a triathlon.Genuine Expedia guest review
Wonderful staff with great food. I really appreciate the staff they made sure I had a room that I can relax in.Genuine Expedia guest review
"Convenient to 465"
Quality hotel for a basic overnight stay before the Indy 500.Genuine Hotels.com guest review
"Predictably great stay"
I first stayed at a Courtyard by Marriott hotel a few years ago. I loved how clean and updated it was. Since then I've only stayed at Courtyard when traveling, which is about five or six locations now. It's always been a nice stay. Castleton is convenient because it's right off the highway in a nice part of Indianapolis. I would stay here again.Genuine Hotels.com guest review
The hotel has a friendly staff and its quiet place for a nice weekend.Genuine Expedia guest review
Will stay again.Genuine Hotels.com guest review
"Close an near most things we needed"
GoodGenuine Hotels.com guest review
The bed was comortable. The room was clean and nice. The facilities were ok. No hot tub by the pool was perplexing. Continental breakfast would have been nice. A little expensive but nice.Genuine Expedia guest review
Response by Courtyard by Marriott Indianapolis Castleton Thank you for taking the time to write a review of our hotel. We appreciate your business. I am glad that you enjoyed your stay with us. We pride ourselves on the cleanliness of our hotel. Although we do not have a continental breakfast, we do have an upgraded breakfast with eggs to order and breakfast sandwiches as well as Starbucks Coffee. We hope to see you back on your next visit to Indianapolis. Thanks again for your business. Sincerely, Patrick Durbin General Manager
"Clean but older property"
We checked into hotel later in the evening and waited for five minutes to be checked in due to what seemed like short staffing issues. The clerk was apologetic and promptly checked us in after the wait. The room was clean but the bathroom was in need of remodeling.Genuine Expedia guest review
Response by Courtyard by Marriott Indianapolis Castleton Thank you for taking the time to write a review of our hotel. We appreciate your business. I am sorry that you had to wait to check in . I am glad that the associate was apologetic for the wait. We pride ourselves on the cleanliness of our hotel and the exceptional service that we offer to our guests. Thanks again for staying with us. Sincerely, Patrick Durbin General Manager
Nice hotel excellent staff . Very noisy all night . Door slamming it was very disappointing .Genuine Hotels.com guest review
Had to make a U turn to get to entrance. Food was great. The Bistro Restaurant was a plus. Great stay.Genuine Expedia guest review
We had a great time while at the hotel. The only issue I had is that the staff use the pool to go to the other side of the hotel which isn't a big issue except their carts are very loud and echo in the pool room.Genuine Expedia guest review
Clean, nice staff. Good experience.Genuine Hotels.com guest review
"Very good experience."
Quiet. Very nice courtyard to relax in. Secure. Pool is a little small but pleasant. Spacious rooms with comfortable beds.Genuine Expedia guest review
"Close to shopping"
I liked how close it was to all the shopping and restaurants. The staff was very helpful in recommending eating places and such.Genuine Expedia guest review
"Okay for one night"
No luggage racks in the rooms so you put your luggage on the floor or on the coffee table or couch which means you can't use the fold out bed. Your only other choice is to put clothes in drawers. Too easy to forget them. No refrigerator so you can't keep any cold drinks or snacks in your room. Little "market" downstairs is limited and overpriced. Kitchen […] and dining area with breakfast was okay. No biggie and not worth the extra expense. Could get better breakfast at iHop. Starbucks coffee is good though. All service personnel are great, especially the breakfast girl. But very noisy housekeepers so if you like to sleep in, wear ear plugs. Pool was nice, relatively warm and clean but no bathroom close by so you have to go all the way back up to your room in a wet suit. Water in shower got scalding hot when it was slightly adjusted so be careful. All in all not great for the price. Would try something different next time. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Indianapolis Castleton Thank you for taking to time to write a review about our hotel. We appreciate your business. I am sorry that there was not a luggage rack or refrigerator in your room when you checked in. We have both available upon request for no charge. I am sorry that the housekeepers were loud in the morning. I will follow up with my Housekeeping supervisor to ensure that the housekeepers are not so loud in the morning. I am glad that that you received great customer vice from my staff. At our hotel we pride ourselves on the great service that we offer to all of our guests. I hope that you will give our hotel another try on your next visit to Indianapolis.
The hotel room was extremely clean, along with the hotel lobby and hallways. Which isn't the case for all hotels. Anything I needed I was given right when I asked or it was brought to my room shortly after. The location is right off of 86th St, and extremely close to Castleton Mall. There is also a place called Latitude 39, which is a Dave & Busters […] plus Movie Theatre, Bar, Club, Bowling Alley, and Comedy Club. It is just in a great location, I would definitely recommend this hotel. Read moreGenuine Hotels.com guest review
"A good stay"
Very friendly staff. Clean rooms and close to the highway.Genuine Hotels.com guest review
"Nice Hotel, difficult traffic pattern"
The hotel was very nice. The check-in was simple and fast. The only complaint was the difficulty in exiting the hotel as the street was very, very busy and even turning right out the hotel took several minutes of waiting. Ashley, who checked me in, went above and beyond in assuring I could have a room when I had reserved using the incorrect dates. The […] room was comfortable, however the TV was on the side of the bed. It swiveled but was still a tad bit awkward. Read moreGenuine Hotels.com guest review
"Nice rooms and amenities"
Staff was very kind and hospitableGenuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
"Very nice and modern"
only con no Hot Tub or JacuzziGenuine Expedia guest review
"Not up to Courtyard Par"
Besides the strange blocked off entry (difficult to maneuver traffic cones in small space) the rooms had tired dirty carpet, inadequate covers (had to pull the comforter off the second bed) and no noise block - I could hear people pulling drapes in the room next door - huh?! My tub hadn't been adequately cleaned (really hate finding other people's hair […] on the rim - reminds me of a certain coke can incident in the 80's). Anyway, not up to par for Courtyard. Read moreGenuine Hotels.com guest review
"Like staying with friends.."
The hotel staff was AMAZING they went out of their way to make us feel at home and that we were staying with friends. The breakfast bar is awesome and has a good fresh individually cooked breakfast alternative than other continental breakfasts other hotels have. GREAT EXPERIENCE!Genuine Hotels.com guest review
"Nice get away!"
The staff was very helpful. And very nice. Them seem to like and know their job. Which is nice to see.Genuine Expedia guest review
The hotel was great and I loved that there is a mini fridge and microwave. Really convienite when traveling with kids. The only thing I would complain about it that the walls are really thin and our neighbors were very loudGenuine Expedia guest review
"Close to vintage market and Broad Ripple area."
Hotel was clean, bright and comfortable. Reception checking in and out were so pleasant and helpful. They serve Starbucks in the lobby, 24 hours! Only complaint was our neighbors who felt the need to run in and out of their room until well after midnight slamming the door each time. Must have had too much Starbucks! I would love to have a sound proof […] room! Read moreGenuine Expedia guest review
Room was very clean. A little older style but still nice. Older as in just a few years. No biggie. Staff great. Nice lobby and cafe. Easy access in and out. Good place.Genuine Hotels.com guest review
Very clean and modern hotel. The staff was very helpful and friendly. Cons include the hot tub being shut down and the breakfast was a bit pricey. All in all a very pleasant stay.Genuine Hotels.com guest review
"review of stay"
There was loose change and a gatorade lid on the floor of my room. I was disappointed The Marriot does not offer at least a continental breakfast for free. The bed was comfortable and I love the Paul Mitchell shampoo & conditioner. Overall, I would stay with Marriot again.Genuine Expedia guest review
I stayed at the Castleton Courtyard by Marriott last weekend for business, and was pleased. The room was clean, comfortable, and relatively spacious. I definitely felt that the quality of my stay was equivalent to the price.Genuine Expedia guest review
Nice weekend stay. Close to restaurant we visited (The Melting Pot). Quiet rooms, hotel staff was accommodating and pleasantGenuine Hotels.com guest review
The hotel posts having free coffee 24 hours in the lobby, went in the afternoon and was told its only available for breakfast. Also found a bug in our room. Booked through hotels.com and was placed in a handicapped room with a shower that I had to squat down to wash my hair. Also told we would have a balcony but we were on the first floor with a parking […] lot right outside the door. Way too expensive to have this many disappointments. Read moreGenuine Hotels.com guest review
"Nice Hotel in the heart of it"
The bed is so comfortable I almost hated to leave. Everything is right around the hotel. It's close to the interstate but very quite. Highly recommendGenuine Hotels.com guest review
"Great hotel in Castleton, IN"
We had a great stay at this hotel. The property was just re-decorated and it was lovely. The rooms are updated and clean.Genuine Expedia guest review
"it was ok"
It was ok, thought the pool would be bigger than a bathtub and the hot tub was under repairsGenuine Expedia guest review
"Good option for price..."
Good customer service, business center and location close to the Indiana Wesleyan University.Genuine Hotels.com guest review
"roamantic overnight in Indy"
Te hotel was nice and the staff was terrific. Very close to Keystone mall, castleton mall, and every restaurant you could think of. The staff was super fiendly. I can't say enough about the staff !! We had a first floor room but prefer off the ground - No problem. Asked for a fan because we are used to sleeping with the noise - no problem. Asked for […] an extra blanket - no problem. asked for early check in and late check out - no problem,. Read moreGenuine Hotels.com guest review
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