"Great location to downtown shops and restaurants"
Only disappointment was the visible dirt and stains on the carpet and bed skirts. The carpet was awful.Genuine Expedia guest review
"Best place to stay in Chicago!"
Beautiful Hotel. Walking distance to evertyhing. It was a pleasure to stay there.Genuine Hotels.com guest review
"Need new carpet in room"
Hotel was convenient. Carpet in room needs replaced.Genuine Expedia guest review
"Location. Location, Location!"
I went for a weekend getaway to Chicago with my boyfriend - first time to Chicago for both of us - and this hotel was in a great location! It is right downtown, everything we needed/wanted to get to was less than a ten minute walk (with the exception of Wrigley Field which was an inexpensive cab ride). The river, the tours, magnificent mile, restaurants, […] everything was right there! There is a lot of glitz and glam but the beds were comfortable, the air conditioning kept the room comfortable, the room service was good, and again, it was in a great location. Highly recommend and made the trip! Read moreGenuine Hotels.com guest review
Awesome location and the staff was fantastic. Would highly recommend this location for families as every room has a fridge and microwave.Genuine Hotels.com guest review
Only a block from Michigan Avenue and lots of good restaurants around the area everything we did was within walking distanceGenuine Expedia guest review
"Clean hotel right downtown"
We found a great rate on Expedia. Our hotel was clean and convenient to everything in the city. Staff was wonderful !Genuine Expedia guest review
"do it, but..."
Great hotel, perfect location, paid just $150 all in, but parking was $50 per night.Genuine Hotels.com guest review
Room was a very good size for a family of five. Close proximity to shopping, tourist attractions and food. Staff was very friendly.Genuine Hotels.com guest review
"Nice hotel and location."
Great service and with expedia the check in was easy and convenient!Genuine Expedia guest review
"Hotel was ok in its proximity to attractions"
Hotel was ok. One day they didn't clean the room and said we fell through the cracks??Genuine Expedia guest review
"Good location; good rooms."
Friendly check in staff; generally well maintained but their carpets could sure use a cleaning; Great location and convenient garage parking. Would stay here againGenuine Hotels.com guest review
"Very helpful staff!"
We loved our stay here! My mom accidently left her cell phone in the room and they mailed it to us in Michigan with no expense to use. The doorman was very helpful giving us directions and always upbeat and cheerful. We would definitely recommend staying here. Plus the beds were very comfy!Genuine Expedia guest review
Took a little long to check in and had no valet parking. Staff was friendly and helpful would stay there againGenuine Expedia guest review
"Close to michigan avenue, great location"
Neat place, affordable close to hub Plenty to do around magnificent mile. Family friendly Could have been better if they served breakfast.Genuine Expedia guest review
"1st. timers at 4 pts., in Chicago"
Convenient, comfortable and everything else one might need from a hotel. The plus was the staff, from front door to the garage...polite, helpful and we sensed an appreciation that we were "honoring" them with our business!Genuine Hotels.com guest review
We spent three nights at the Four Points. My husband and I had stayed before. It has adjacent parking, an indoor pool, (rare in downtown Chicago hotels), able to accommodate us with three children. The location is ideal. Short walks to Michigan Avenue, the free Navy Pier Trolley, and the subway/L. Trader Joe's is in the same block!Genuine Expedia guest review
"My room across from the housekeeping staff room."
A hotel should not have a guest room located across the hall from a housekeeping staff room.Genuine Expedia guest review
"Friendly n Helpful Staff"
Great place to stay and enjoy downtown Chicago! Friendly and helpful staff would definitely go back next time I'm in the Windy City!Genuine Hotels.com guest review
"It was ok"
The stay was ok. I wasn't very impressed. When we checked in they said our room wasn't ready and they would call us. Well a couple of hours went by and still didn't call us, so we called them back and it was ready. It was very frustrating. Also when we booked the hotel it said it came with complementary breakfast and we asked and they said no, it was […] just coffee. I was very disappointed. Read moreGenuine Hotels.com guest review
Great location in the gold coast. Only one block from Michigan Ave and 3-4 blocks from red line subway station give easy access to Wrigley and north neighborhoods as well as access to south points of interest like US Cellular field or Chinatown. Room was clean and comfortable with small refrigerator. Hotel is a little dated but still very nice.Genuine Hotels.com guest review
Room a little dated but great price, great location and impeccable staff.Genuine Hotels.com guest review
"Excellent hotel in a sublime location!!!!"
The experience as mentioned above was sublime!!!!Front desk staff was friendly,smiling the whole time,helpful and as we arrived 11:30 am approx. they accommodated us promptly!Room was clean,huge,tall comfortable beds and w/fridge and microwave,definitively a huge plus!Shower stall had liquid soap installed in their built- in the- wall separate compartments […] right in the shower giving a sophisticated and useful touch.Pool,terrace and fitness rooms were spacious,comfortable,clean and well maintained!Trader Joe's right below us!Parking is conveniently in the same building so you park your car and get right back at the hotel.I requested coffee and band-aid w/staff being up in my room in 5 minutes!LAST but not the least,the best WiFi ever!!!No passcodes and instant very fast access!!!!!!!!When I mentioned to the front desk staff, he replied that they are updating to even faster WIFI!I will definitely return to this wonderful hotel!One more thing:Did I mention the location?Right 1 block from Michigan Avenue.... Read moreGenuine Expedia guest review
Stayed here 3 nights, tons of bars around, super clean, nice people, no complaints!Genuine Hotels.com guest review
This hotel is perfectly placed to be within walking distance of Michigan Avenue, Hancock Tower, Eataly etc, 2-3 minutes max. To the Pier its about 15-20 minutes walking. Rooms are clean but basic and many have balcony's. I will definately stay here again.Genuine Expedia guest review
We were very pleased with our stay, and given the opportunity, we'll be return guests at your hotel.Genuine Hotels.com guest review
"Beautiful View, Clean and A Very Comfy Bed:-)"
A Great Experience. Nice Staff, Clean Room:-) Nothing Negative to Say:-)Genuine Expedia guest review
"OK I guess, it could have been better!!!!"
It was OK, I wish the room had a mini bar with some beverages and snacks. The towels were a little on the small side and they were also a little rough. Also the food selection from Room Service was not that great as they only offered Asian fare!! For my next getaway I will definitely not assume that the hotel has what I want just because it is in a […] great part of town. I would have paid more to stay at a place that was more convenient. Read moreGenuine Hotels.com guest review
"Great location and a great price"
Great location right where you want to stay when in Chicago. Friendly and professional staff. Room was clean and much larger than some of the rooms we have stayed at in here area.Genuine Hotels.com guest review
The Four Points was the ideal hotel for our trip--a long weekend visit--to the Windy City. The hotel was clean, quiet, and perfectly situated for a weekend of day trips. The exercise facility was small but well equipped. This is a very good value hotel.Genuine Hotels.com guest review
The staff was very accommodating. Hotel room was incredibly spacious.Genuine Hotels.com guest review
"within walking distance to all downtown must sees"
large room, excellent service, close to all down town attractions. only complaint was the high cost for parking. driving in chicago is a bummer. glad we chose to use go chicago card (a great value) to ride the hop-on-off trolley and for admission to ALL the attractions.Genuine Hotels.com guest review
Very comfortable beds. Slept like a baby. I will stay here again for sure.Genuine Expedia guest review
Response by Hotel Rush Thank you for the gift of feedback! So glad to hear you enjoyed a comfortable nights rest with us. We look forward to welcoming you back in the future. warm regards, Greg
"Center of Mag Mile"
In the middle of the Mag Mile, this hotel is within walking distance of everything. The place was spotless and the free WiFi and great workout area and pool made it a great spot to relax.Genuine Expedia guest review
Response by Hotel Rush Dear Jackie, Thank you so much for your excellent review of the Four Points by Sheraton Chicago Downtown. We are so thrilled you enjoyed the location and glad to hear the hotel amenities helped you relax. We look forward to seeing you when your travels bring you back to Chicago! warm regards, Greg Covotsos
Location and Price is what brought me here. The room is small and look old. However the staff are great. It was my first visit to chicago. Next time I will book different hotel. If you are looking for budget hotel and enjoy the downtown at the same time: book hotel near to O'hare airport and have free Shuttling, then book overthere and use the CTA train […] from terminal 3, it will take you to downtown directly. 20$ for 3 days ulimited use for the train and all downtown busses. Don't book in downtown as they are all expensive: of course i'm saying if the budget and location concern you. Read moreGenuine Hotels.com guest review
"Heart of downtown, can't get any better!"
Stay was great, convenient to attractions, cabs available. Staff is great and it was very clean. Only issue I had was trying to leave the parking garage, I had to call since the card swipe payment wasn't working. Other than normal sirens. I'd definitely stay again!Genuine Expedia guest review
"Great location for shopping and restaurants"
Would definitely stay here again!Genuine Hotels.com guest review
"sweet, just one block from Harley Davidson store"
Great, would stay there again and plan to.Genuine Hotels.com guest review
"Reasonably priced hotel"
It was hard to find a room near The Magnificent Mile that slept 5 (2 adults and 3 kids) for a reasonable rate with a decent star rating. The Four Points by Sheraton was just the place! We had two double beds and a pullout sofa. It was less than a block away from Michigan Avenue....perfect for walking to many different locations, including The John Hancock […] Building, The American Girl Doll Store, and other Chicago sites. Overall, the staff was friendly, the room was clean, and there was an indoor pool for the kids to play in when they were sick of walking around! Read moreGenuine Expedia guest review
"Great for families"
Very friendly, helpful staff. Went out of their way to make sure our rooms were joined - and we didn't even ask them to do so. We could leave our car in the lot (or enter and leave as we wished) until 6 on the evening of our departure with no extra fee. Trader Joe's in the same building - easy to pick up snacks for kids. Fridge in room was nice for […] water, snacks. Read moreGenuine Expedia guest review
"needs work on their hospitality"
I was charged a deposit in order to stay there without notice. Had to borrow money from someone to post that deposit. I wasn't asked how my stay was by anyone at check out. I had some complaints. Had to call later to ask for a supervisor.Genuine Hotels.com guest review
Very good hotelGenuine Hotels.com guest review
Great location! Great hotel! Wonderful friendly helpful staff! Can't say enough about this place!Genuine Hotels.com guest review
We came here last minute and were very please with the location and the friendliness of the staff. the rooms were clean and comfortable. The room included a mini refrigerator, microwave and coffee pot. Will definitely stay here again.Genuine Hotels.com guest review
"Great Location; Not So Great Hotel"
First, I only stayed one night in this hotel on this trip, but had stayed here a few years prior. The hotel is located in a great location (only one block from Michigan Ave) and there are a lot of things to do nearby. Overall the lobby and common areas are well kept and fairly updated. The parking structure attached was clean, safe and convenient; however […] $50/night for self-parking is extremely expensive considering that there are public parking structures across the street for $15-$20 per 24 hours, and other nearby hotels only charge $40 for valet parking with in/out privileges. The room itself was highly disappointing. For $250+ per night, the room was no clean and very outdated. There was M&M's from a previous hotel patron still on the floor, the bathroom had an awful smell from before I entered the room until I checked out (it smelled like someone had left a deuce in the corner somewhere and they hadn't cleaned it up in weeks). Overall, if you don't care about cleanliness, then this hotel is in a prime location, but for the price there are far better options nearby (Intercontinental, Omni, Sofitel and Westin; all of which I've stayed at and are great, but had no rooms available at the short notice I was giving as I booked the day of my stay). Read moreGenuine Expedia guest review
"Spring Break get away"
This hotel was great for the location/price. The pool/work out room were average however, we used them and they were both fine (the hot tub is broken which was a dissapointment). The room was very clean and enough for our stay. Not a luxury hotel however, if you want to stay close to the Magnificent Mile in a room that sleeps 5, and do not plan to spend […] a lot of time in your room, this is a great hotel. Read moreGenuine Expedia guest review
"Within walking and bus line"
After booking with expedia on line and requesting two queen beds and a sofa bed for 5, upon my arrival the Hotel informed me that since I booked with expedia they could not guarantee or honor what I requested online ! So we had to cram into 2 full beds and a cot! Tried to make the best of it, but will not be booking with Expedia again!Genuine Expedia guest review
Had to pay $50 extra for parkingGenuine Hotels.com guest review
We had a great time. Hotel was very nice and family friendly. Parking was easy and there were a lot of good restaurants within walking distance. Also magnificent mile was very close. The Shedd and other museums were just over a mile away so we drove. The only complaint was the small size of the pool.Genuine Hotels.com guest review
Stayed here with the kids for a night during spring break. Chose the hotel mainly for the pool but the location was great, too. The staff is exceptional! We arrived early so stored our bags while we roamed the city. Came back a few hours later and our room was ready - yeah! Headed to the pool for an afternoon swim. While the pool is a little small, […] it was wonderful in the afternoon because the ceiling is covered with glass to let the sun shine through. I grabbed a chaise lounge chair and strategically placed it right under the sun - felt like I was lying on the beach when it was a mere 30 degrees outside. Kids had a blast and I had some relaxing time, too. Would have given 5 stars except the pool area was overly-crowded during the evening hours but still didn't stop the kids from having a good time! Read moreGenuine Expedia guest review
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