"This is where we always stay in Chicago"
When we book through the Sheraton website, we get a much nicer room. I think because we got a terrific rate this time through Hotels.com, we got a lower rate room. It is not really an issue for us, as we only use the room for sleeping and showering. I just think, you get what you pay for. We were still completely satisfied with the room.Genuine Hotels.com guest review
Walls were pretty thin I could hear everything happening out in the hallway. Other than that no complaintsGenuine Hotels.com guest review
"Great hotel in a great location"
The staff were friendly and informative about the area. The hotel is in the perfect location for shopping, eating, and hitting the bars. The check in process took less than 5 minutes and was painless. We were upgraded when the front staff found out it was my husbands birthday.Genuine Expedia guest review
"Outstanding service, comfy bed"
Service exceeded my expectations for this price point. Bed was new, plush, and very comfortable.Genuine Hotels.com guest review
"Nice hotel, right downtown."
Nice hotel, right downtown, comfortable bed.Genuine Expedia guest review
"Great stop-over hotel between flights"
I so wish we could have stayed longer, but the hotel still made our short stay enjoyable. The staff were very helpful, and the room was great.Genuine Expedia guest review
Great Location, within walking distance to everything. Staff was very nice and helpfull. Would stay again!Genuine Hotels.com guest review
"Close to Mag Mile"
Very comfortable for 2 adults and 4 kids! Staff was wonderful. Pool was very warm and not crowded.Genuine Expedia guest review
Great location! It is near several good restaurants and one block from all the shopping on Michigan Ave. It is reasonably priced, very clean and very nice staff.Genuine Hotels.com guest review
We were able to book this last minute when we decided to make a day trip an over night trip to the city. The room was clean and the bed was super comfy. We had very pleasant front desk employees. I would definitely stay there again.Genuine Hotels.com guest review
"Great Location AWESOME Service!!!"
Great location and awesome staff...the service was so warm and friendly. Everyone we encountered during our stay at Four Points gave us amazing service!!! I wasn't sure what to expect of the room as this was our first time staying at this hotel...honestly, when staying in Chicago hotels, more often than not, the rooms are really small...our party consisted […] of 4 - 3 adults and 1 child. The room was the perfect size and with a sleeper sofa it was perfect!!! Only complaint, the restaurant had a 22% up-charge for room service as it wasn't "affiliated" with the hotel. Yikes! Read moreGenuine Hotels.com guest review
"close to activities"
Enjoyed the weekend. Fine service, friendly and helpful personnel.Genuine Hotels.com guest review
"Great hotel for a great price!"
Although this hotel was no where near the things we wanted to do, it was only a block from Michigan Avenue and a bus stop where we could catch a bus right to where we wanted to go. The staff was awesome, and even though I arrived four hours before check in, I was able to check in and get in my room right away! They also had a complementary booklet and […] magazine with information about dining, shopping, events, and special holiday events. They were also happy to take our picture for us. The beds and chair were sooooo comfortable that I couldn't allow myself to sit or lounge too long or I would fall asleep! Be sure to walk across the street to The Grand Luxe Cafe; their drinks and cheesecake are to die for, and I've been told that their food is also great!!! Read moreGenuine Hotels.com guest review
"Convenient location with pool!"
I was very impressed with the amenities, size of room, and location. It's tough to find a hotel with all of those in Chicago. I will definitely stay here again.Genuine Hotels.com guest review
Great place.Genuine Hotels.com guest review
"Great location; great deal."
We usually stay either around Wacker Dr. or O'Hare when in Chicago; this is the first time almost directly on the Magnificent Mile. The location is fantastic; you step outside and are right in the middle of things; there's a Trader Joe's downstairs, lots of restaurants around; it was very very convenient. Parking is right in the building and also very […] convenient, especially in the winter. The rooms are very "normal", so there's nothing great about them, but also nothing really negative, but given the low price of the place, this was really a fantastic deal. We definitely will stay there again. Read moreGenuine Hotels.com guest review
Not a bad price on the room, but they get you on the price of parking $50 a night.Genuine Hotels.com guest review
"What you'd expect"
I would pay the extra $30 and stay at a 4 star hotel nearby and have a fantastic hotel experience versus the below average accommodation at 4 points given the choice again.Genuine Hotels.com guest review
"Nice hotel close to Michigan Avenue"
GreatGenuine Expedia guest review
Comfy mattress, great location, clean and friendly staffGenuine Hotels.com guest review
"Great location, friendly staff"
stay was fine, as with most places in d/t Chicago parking was way overpriced.Genuine Hotels.com guest review
Very comfortable bed and pillows. Nicely appointed room.Genuine Hotels.com guest review
Great place to stay inGenuine Expedia guest review
Pleasantly surprised and satisified other then the $50 parking fee.Genuine Hotels.com guest review
It was so awesome that I was able to check in early and have a late check out! It made my day easier!!!Genuine Expedia guest review
great location with great price booked two days before the stay!Genuine Hotels.com guest review
"Best beds ever!"
Great location to downtown and clubs. It was clean and the staff were very friendly. Best beds in town!!IGenuine Expedia guest review
Front desk was very helpful and pleasant. Answered all our questions about resturants and shops.Genuine Hotels.com guest review
The people were friendly.. the room had some stains on the floor and on comforter.. I don't know if I would choose this hotel again...Genuine Expedia guest review
"Better than expected"
Most of the hotels I looked at were super expensive for the area. This one was decently priced. The room was a regular hotel room. Most of the rooms I'd seen pictures of from other hotels in the area were disgusting 1980's decor. This one was just what I would expect in this type of hotel. The front desk staff was exceptional. They practice good customer […] service at this hotel. I have to return to chicago in a couple of months and I would like to stay at this hotel again. The location was excellent for the touring we wanted to do. Read moreGenuine Hotels.com guest review
"Great location, disappointing rooms"
The rooms were outdated, no decor, and smelled musty. For the same price I've stayed at several other Chicago hotels with a similar location and they were much nicer. It was like stepping into 1987. I would never stay here again and do not recommend it.Genuine Expedia guest review
Very close to magic mile and giordano' pizza!Genuine Expedia guest review
"Good location but drab room. Nothing special."
Just ok. Nothing special for sure. Room is drab. Needs updating.Genuine Expedia guest review
"Great location Downtown Chicago"
We were in town overnight as my Husband was running the Marathon and we were just staying one night. Parking was very convenient in the garage next to the Hotel with access from the 3rd and 4th floors. We were able to check in early which was nice. The room was the usual size with a King size bed which was very comfortable. There was no restaurant in […] the Hotel, but there was a nice diner around the corner. The location was ideal and walk able to everywhere. It was clean and convenient and we would stay there again. Read moreGenuine Hotels.com guest review
"Great customer Service"
Great customer service! The staff is very helpful!Genuine Expedia guest review
We stayed here for the marathon and it was a bit steep, but it was very conveniently located, close enough to the start and finish of the marathon (20 minutes on foot), and a good location to catch the elite runners at mile 3 and 12. The staff went back and forth on checkout times. I had been told 2 p.m. would not be a problem, but when we arrived, […] I was told 1 p.m. would be the required checkout time. When we actually got back from the end of the race, they were somewhat flexible about the checkout time. Read moreGenuine Expedia guest review
"The best thing was the location"
The staff were nice Location was out standing Room was good It's nice place to stayGenuine Expedia guest review
"Fine downtown hotel"
We were in town for a family event and spent two nights at the Sheraton Four Points. The staff was friendly and efficient (especially the bellman, who had all kinds of suggestions about places to eat and things to do in the near vicinity). The bed was very comfortable, the fridge and microwave were in good working order, and there was plenty of room […] to move around. All in all, well worth the money. Read moreGenuine Expedia guest review
"Remodeled room beautiful but..."
We had a remodeled room so there were a few missing things they forgot about like body soap. Bathroom was odd and has sliding doors that didn't close all the way. However the hotel was beautiful the room was spacious and the bathroom even had a tv.Genuine Hotels.com guest review
"If nothing but location matters to you."
Yes, this is in the middle of it ALL. GREAT location. Friendly staff. The room was large with a view of the air-conditioner on the gravel rooftop. The desk clerk let us know this was not a hotel with any views. I can get over that. Bathroom is tiny and needs to be redone. Sliding closet doors were both broken and could not be placed back on their tracks. […] Beds were comfortable enough, but the room needs an overhaul ... felt like I was in the 90's in a cheap motel. If I'm paying $200/night, I'd like to at least feel like I'm in a Nordstrom Rack ad ... not Walmart. Read moreGenuine Hotels.com guest review
"Great location for the money!"
Great location for the money- 1 block off Michigan Ave. and all the excellent shopping! Also only about 4 blocks from the Blue Line- easy to get to from Ohare Airport. Room was nice and spacious, nice view, bathroom could have been a little cleaner, but overall great experience. I would stay here again.Genuine Hotels.com guest review
"Kind of OK"
Other hotels in the area provide a better environment for a comparable price. Keep looking, this is a me too hotel at a luxury hotel price. Not worth the price of admissionGenuine Hotels.com guest review
"Rooms ok, service good, amenities disappointing"
While the staff was very pleasant and polite, one of the reasons we selected this hotel was because it advertised a pool and hot tub/spa. Well the spa was out of order and appears to have been for some time and the pool was the size of a large bathtub. Other than the disappointment with the pool/spa and the high cost of parking ($50)/ night, room was […] adequate and had a nice view. Location was close walking distance to many restaurants, shops and about 15 min walk to navy pier. Read moreGenuine Hotels.com guest review
"We had a great weekend."
We wanted to celebrate our wedding anniversary in high style. However, money issues caused us to keep the cost down. We found a great e deal for the Four Points Sheridan. It was right in the heart of the area we wanted to be in and it was substantially less expensive than some of the swankier hotels we were looking at. We gave it a shot. When we checked […] in, they upgraded our room. The room itself was much larger than a normal room and it looked great. The bed was super comfortable. The hotel was located a few blocks from all our weekend destinations. It was a great weekend at a great price. Read moreGenuine Hotels.com guest review
Sheets/blankets had HUGE stains on what could be either coffee or human waste on them-requests new blankets etc it was a long unfortunate processGenuine Expedia guest review
"Room was NOT clean and in working order"
Although the location was great -- right across the street from where my conference was -- I wished I would have paid the higher rate to stay at that hotel rather than this one. The room was NOT clean: there were stains on both beds' duvets and the carpet was stained and dirty. Several things also did not work. We had to have the maintenance guy up […] multiple times to first fix the safe (inputting code wouldn't work), in which he switched out the lock. Then we had to have someone come up to fix the TV as we could not get any channels to come up. Thought it was fixed but had to have him back again when for the second time he switched out the remote. Also had to have him fix the alarm clock as the time was not set correctly and apparently controls to reset were hidden. Refigerator door had a bar missing so you couldn't put any beverages or bottles in there. I've stayed at both Sheraton hotels and Four Points, so was very surprised by the state of the room. The two gals who mostly worked the front desk in the evenings were very very nice and tried as best they could to help. But since I had booked through hotels.com, I couldn't even get a refund on a night's room. They did offer to put us in a different room, but we didn't have the time to repack and move everything. And we were already on the supposedly VIP floor. Read moreGenuine Hotels.com guest review
it was perfect!!!Genuine Hotels.com guest review
"Great location to everything"
The hotel is in a great location, very near great restaurants, grocery stores and shopping. All the staff of the hotel were extremely friendly and helpful.Genuine Expedia guest review
"Close to Miracle Mile"
Nice location and front desk was very helpfulGenuine Hotels.com guest review
"Really Nice Pick"
Great location, just off Michigan Ave. Whirlpool room was very large, little fridge and extra seating. Bedding was nice, room was clean and ever point of contact with staffing was very positive. When we checked in they were getting slammed. However they moved through the groups quickly and kept smiles on their faces.Genuine Expedia guest review
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