THE ROOM WAS NICE AND SPACIOUS AND IN A GREAT LOCATION NEAR THE RIVERWALK. GREAT RESTAURANT AND BAR DOWNSTAIRSGenuine Hotels.com guest review
"Swimming in the sky"
Beautiful, elegant and family-friendly hotel. Location couldn't be better, steps from the Riverwalk but quiet. Warm, inviting pool on the rooftop. Friendly staff and excellent breakfast buffet. Looking forward to a return visit.Genuine Hotels.com guest review
Great hotel and location.Genuine Hotels.com guest review
"Anniversary get away"
Nice Hotel. Need more food options.Genuine Hotels.com guest review
All hotel personnel were professional & courteous. Nice Riverwalk location.Genuine Hotels.com guest review
Beautiful room at a great price for downtown San Antonio.Genuine Hotels.com guest review
"Beautiful hotel & location"
The porters and desk help is very friendly. The housekeeper failed to leave me coffee and condiments but did a nice job overall.Genuine Hotels.com guest review
"La Contessa Does Not Disappoint"
Hotel Contessa is beautiful, and in a prime location on the Riverwalk. Our river view room on the 11th floor was gorgeous -- modern, classy and confortable. Staff are helpful and accomodating. The river walk is a beautiful stroll and there are great restaurants near by. Great for business and even better for leisure and romance.Genuine Hotels.com guest review
Too overpriced for the value. Won't go through Hotels.com again.Genuine Hotels.com guest review
"NOT a luxury hotel!"
Loooonnngggg wait for valet to get your car. 35 minutes!!! Once we told valet, do not park our car, just running up to room to grab birthday gift, and heading back out. Took less than 5 minutes to get back down. And, they took our car!! We had to wait 30 minutes for them to bring it back!! Arg! Gone one day from 10am until 4:30pm, to return to a room […] not made up! And noisy rooms! You can hear buses and trucks going by all night. $335 a night, plus $30 a day valet charge, plus tax..... So not worth it. Read moreGenuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites Dear Guest, Thank you for taking the time to share your thoughts on your recent stay at the Hotel Contessa. We are disappointed that your stay was less satisfactory than you had anticipated. While we always strive to provide the best service in all areas of the hotel unfortunately, circumstances do occur on occasion, which cause wait times to be longer than typical and for that we sincerely apologize. Guest satisfaction and comfort is our top priority and it is clear that we missed the mark during your stay. While I am disappointed that your experience did not meet your expectations; I know that your feedback will be used as a training tool as we continuously strive to improve our guest experience. Sincerely, Troy Mathews General Manager
This hotel made my stay in San Antonio be PERFECT! This was exactly what I was looking for. ... the roof top pool is a mustGenuine Hotels.com guest review
"A Romantic Getaway"
The hotel is beautiful, romantic, right on the riverwalk. The restaurant and bar were top-notch. The rooftop pool was wonderful. The view of the city on one side and the riverwalk on the other. We got massages at the spa. It was so relaxing. On the riverwalk tons of restaurants, bars, shopping, and it was chock full of beauty.Genuine Hotels.com guest review
"What's with the showers?"
It was a really nice hotel... Great location to the riverwalk... But not too close to the noise...only complaint was the shower... I'm 6' tall and the shower head was at my chin... Had to kneel down to shampoo my hair... Maybe people are short in Texas... But all in all a very nice placeGenuine Hotels.com guest review
"A great hotel with a few shortcomings"
We arrived at the hotel at around 5pm. Unlike other guests, we didn't have a problem with our room being ready. Thanks mostly to Hotels.com. Everyone we met from valet, doorman, front desk, were all top-notch. The room was amazing and clean upon first walking in our room. I only have two issues with this hotel. First, my room was only cleaned once in […] the 3 nights that I was there. Second, the day of checkout, housekeeping knocked on my door at 8am asking me if I was checking out late. Check out was at 11am! I ended up leaving within the hour since I was already awake anyway and couldn't go back to sleep. Parking is $30 + tax for valet which ended up being the option for me since the public parking didn't have in and out privileges. Public parking as $16 and you have to pay that every time you leave. The hotel bar (Cork Bar) on the river level had extremely slow service especially if you're sitting at the bar. The restaurant, Las Ramblas couldn't accommodate our party of three without reservation even though the place was less than half empty. It was pretty disappointing. I ended up going to another hotel restaurant to eat. Overall, it's a a very nice hotel with nice amenities. Read moreGenuine Hotels.com guest review
"Hotel Contessa is the best!"
Hotel Contessa is my favorite hotel in San Antonio! Look forward to staying there every year!Genuine Hotels.com guest review
"Great Hotel - Bad Valet Parking"
Everything was GREAT - this is the best hotel on the Riverwalk - Except for the valet parking. My car came back with an extra 20 miles on the odometer and every setting had been changed - Radio stations, seat position, mirrors etc etc And I got to pay $30 for the privilege. Again - this is an AMAZING hotel - but don't use the parking service.Genuine Hotels.com guest review
Nice respectable with enjoyable and efficient staffGenuine Hotels.com guest review
"This is the place to stay."
It was absolutely wonderful. The staff was super friendly and accommodating. The hotel was luxurious and the room was definitely immaculate. The minor complaint would be the concierge. She was not as knowledgeable about the local restaurants, but we still found a great place to try something new. We look forward to our next visit.Genuine Hotels.com guest review
"Nice hotel on a river walk"
Overall it was a very nice experience. Nice rooms with comfortable beds. Hotel felt more like a resort, and access to river walk was very nice and felt private. Nice breakfast. Pretty close to places like Alamo, and cathedral. Few small issues: people in the bar downstairs can get pretty loud, and you can hear well them in the "living room". Espresso […] machine wasn't working (sounds like for a while), had to go to hotel next door. Also, $30/day for valet parking is a bit much for not a cheap hotel to start with. Read moreGenuine Hotels.com guest review
Very relaxing...just want we needed!!!!Genuine Hotels.com guest review
The best place I have ever stayed. Truly a wonderful hotel, setting, and the staff was incredible! I won't stay anywhere else in San Antonio.Genuine Hotels.com guest review
"San Antonio's finest"
Great stay will be backGenuine Hotels.com guest review
"Great river-walk destination."
This hotel was great, I would defiantly stay here again. It's right on the river-walk very close to many great restaurants.Genuine Hotels.com guest review
Check-in was easy as well as checkout. Only stayed one night. Location well within walking distance to all attractions downtown. Valet service great.Genuine Hotels.com guest review
San Antonio is one of our favorite quick getaway locations. Upon arrival, the hotel staff was friendly and helpful. The room was spacious and clean. The buffer of the living room made the room extremely quiet from any hotel noise. Although we had a city view suite, we could still see a little of the river from the bedroom window. The room was nicely […] decorated in a contemporary style, and the bed was extremely comfortable! Overall, we were very satisfied with our stay and will leave this hotel as an option next time we visit the River Walk. We highly recommend staying at Hotel Contessa Read moreGenuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
The hotel and the staff were awesome! We had a great time and would definitely recommend this hotel to everyone!Genuine Hotels.com guest review
"Great hotel for your downtown San Antonio stay"
A great hotel with friendly staff and great, comfortable rooms. Neighborhood puts you in walking distance of the sites. We used Room Service and it was prompt and to our liking. Make sure you call ahead for the valet service to retrieve your car to lessen the wait.Genuine Hotels.com guest review
Always enjoy our time at Hotel Contessa. We never stay any other place when we go to San Antonio. The staff is always so welcoming, and remember us every time we come back. My whole family just loves it.Genuine Hotels.com guest review
"Weekend getaway for family"
The only complaint I have is that the sheets were rough. I prefer them soft. Personal preference. Overall a great hotel. Will stay again.Genuine Hotels.com guest review
"Average, a little pricey for what you get"
Pretty decent hotel. A little pricey for this area, but overall a great stay. Would stay here again.Genuine Hotels.com guest review
"A Perfect January Get-Away"
The Contessa was perfect for our trip to San Antonio - right on the Riverwalk and in easy distance from museums, the Tobin Center for the Performing Arts, and restaurants. The staff were uniformly polite and helpful and our room (a 2-room suite) was large and comfortable.Genuine Hotels.com guest review
"What a find"
We wanted to get away for a few days from work and Christmas preparations and enjoy some down time. Hotel Contessa is the place to do just that. We had seen the Hotel Contessa several times before from the river boat tours and decided to give it a try. We had a great view of the river and very large room with a sitting area and separate sleeping area. […] It is a short walk along the river to retaurants and the mall a very convenient location. The hotel was decorated for Christmas and everyone was so helpful and friendly. We will definitely be returning when we return to San Antonio. Read moreGenuine Hotels.com guest review
"THE BEST PLACE TO STAY ON THE RIVERWALK"
THE Best Place to stay on the Riverwalk. Marriage Island is right outside the river entrance to the Hotel, AND the outdoor theater is a short stroll away. We walked the entire area, including the Riverwalk and the Alamo. This is the absolute best location by far. We checked out some of the other "primo" hotels. This one is the best, especially considering […] a huge price increase at the others. I'll be going back and taking a group with me for a meeting. The staff there are AMAZING! Read moreGenuine Hotels.com guest review
My son and I stayed one night for an important meet and heard many "noises" of a dog getting injured. Asked me the next day and I had to tell him that the dog is probably fine.Genuine Hotels.com guest review
the hotel was very clean, everything well organizedGenuine Hotels.com guest review
Spent the week visiting San Antonio and family and the Contessa fit the bill nicely. Very nice rooms, comfortable beds but carpet a bit grungy. Great location and would return. Only one breakfast and pretty typical, but nice bar and happy hour worth the time.Genuine Hotels.com guest review
"Perfect hotel on a quite stretch of the riverwalk"
Hotel was very nice and clean, so are the rooms. Nicer even than a lot of the more expansive hotels on the riverwalk. Great for family with kids with suite room layout. Only minor annoyance noticed is that boats start running pretty early on the river. So if you are a light sleeper and want extra snooze time, a Riverview room might not be your best […] bet. This is definitely my go-to hotel for San Antonio. Read moreGenuine Hotels.com guest review
Marivel the concierge helped me plan my proposal to my girlfriend. She helped plan dinner and a horse carriage pick-up. Everything went smooth and the view from the suite was beautiful. Definitely worth the price considering the location, views, and accomodations.Genuine Hotels.com guest review
"San Antonio getaway"
This hotel has a perfect location and is in the walking distance to any attractions, restaurants and riverwalk in San Antonio. Park your car and enjoy your walking tour around San AntonioGenuine Hotels.com guest review
"Go for it"
Liked the separate living area. Great location. Helpful staff. The girl at the check in put a $755.00 hold on my credit card, it was supposed to be $75. It was an honest mistake but that's the reason for the lower rating on the staff. She didn't tell me it happened. I found out when I checked my account.Genuine Hotels.com guest review
The staff was very friendly and helpful. They upgraded us for free to a river view room because it was our anniversary. Valet was quick and effient. The only downside was that the snacks in our room were way overpriced! Other than that, the pool and hot tub were very nice, the view was awesome, the bed was comfortable, and the room was clean.Genuine Hotels.com guest review
Great hotel excellent location walking distance to the Alamo Bowl.Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
"Best place i have stayed in a very long time"
Stay was incredible... All employees were neat and professional looking and always greeted us with a hello and smile Marival was a superstar and very helpfulGenuine Hotels.com guest review
"Very Elegant and the price was right"
I ended my Texas vacation by staying at this hotel. I had never heard of it so I took a chance on a deal that Hotels.com was having. It was worth it.Genuine Hotels.com guest review
"Love Love Love Everything about this Hotel! A must"
Very pleasant stay and happy with all aspects of the hotel. Our room was near a road and the traffic was noisy but next time we stay we will request a suite further away from the street.Genuine Hotels.com guest review
"Christmas in San Antonio"
The best hotel experience I have had in San Antonio, on the Riverwalk, close to restaurants and sights. Nice and spacious accommodations. Only drawback was that room and valet service was overwhelmed by post-Christmas volume. I would definitely recommend this hotel.Genuine Hotels.com guest review
It was a very nice hotel the only bad thing was the parking and how it tends to get very crowdedGenuine Hotels.com guest review
"Lovely location on the Riverwalk"
Very nice stay at this hotel on the Riverwalk. Great location, staff was very good, room was comfortable just a bit outdated with the furnishings and artwork.Genuine Hotels.com guest review
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