Location is great if you love staying on the river walk - literally in your backyard - can even dine outside on patio. However, I booked riverside view and upon arrival was told, "glitch in system, we are out of river view will city view be okay - we will credit you the difference ($40) to use towards hotel bill or you can choose free breakfast for […] 2". Obviously I am not going to look for a last minute hotel - they bank on that - and although the credit offer is polite, that's what is expected. Fix the "glitch" in your system - it's 2014 - but since they cannot, I suggest Omni mansion hotel for beautiful balcony views or Embassy suites because of the free breakfast & complimentary drinks during happy hour. Read moreGenuine Hotels.com guest review
All ok. Excepte that the clearing between the two nights was not made totally.just the beds we ré made.regards sylvieGenuine Hotels.com guest review
Rooms were nice, about what I expected. All Suites, so plenty of room. Had to wait on elevator alot....due to some renovation or updating, only 2 of the 3 elavators were usable. Biggest complaint was the pool music. Need to better music when lounging at the pool...Genuine Hotels.com guest review
COMFORTABLE, COURTEOUS EMPLOYEES. VERY HELPFUL.ROOM WAS CLEAN AND NEAT. AMENITIES COULD BE UPGRADED. COFFEE POT DID NOT WORK. PHONES WERE HARD TO USE. REFRIG/BAR WAS LOCKED AND HARD TO OPEN AND CLOSE. NEEDS REPAIR.OTHERWISE, HOTEL WAS CLOSE TO RIVERWALK AND OTHER TOURIST SITES.Genuine Hotels.com guest review
Everything about the stay was great with one exception. The floor below us was undergoing renovation and there was constant tapping of hammers against masonry all day Saturday. I was trying to nap in the afternoon and upon calling the front desk to ask what was going on, I was told (politely) that they would knock off at 5 pm. So if you plan to stay […] there over the near future and you like an afternoon nap, might want to postpone to 5 pm if you're on a nearby floor. Read moreGenuine Hotels.com guest review
Great location, great hotel, nice decor, staff is amazing..everyone was extremely friendly, helpful and hospitable. ..from the valet to front desk to room service to housekeeping..EVERYONE!Genuine Hotels.com guest review
"Great Week end"
Close to everything. Friendly staff from the door to the cleaning staff.Genuine Hotels.com guest review
"4th of July San Antonio"
We really enjoyed our overnight getaway at Hotel Contessa. Location was great for all festivities and when chased in by rain we watched the fireworks from our bedroom with a perfect view. Hotel was very nice, as was the staff. Only complaint - long waits for elevators.Genuine Hotels.com guest review
We have always stayed at this hotel and thought it was worth the $ since all the hotels in the area run around the same price, but this hotel's service was excellent, the rooms were accomodating and nice looking, the sofa bed was convinient and also the location. Las Ramblas was also very good and had convinent pricing. This time around we took 2 people […] to experience the fam. trip with us and expected everything to be the same but it wasnt. The hotels was the advertising rooms is certain decoration the usual but when I got there they mentioned they had remodeled the rooms. I didnt like the style. It wasnt as formal and elegant as the previous decoration. To make matters worst, since they remodeled the sofa in our room was not a sofa bed so my kids ended up sleeping on the floor. When I asked for a rollaway bed the lady who answered was rude. I called a 2nd time since she took long to call me and was still rude and said she was still waiting on the guy that looks for the beds. I waited again and called a 3rd time and front desk no longer answered so my husband had to walk down there to ask for an update. We were so tired after spending the whole day at the river and wanted to sleep as soon as we got there but all this ended up happening and was so dissapointing. They did offer us a discount when we complained but I will no longer stay there and look for a more elegant place to stay with friendlier staff. Read moreGenuine Hotels.com guest review
"For the price we expected more..."
Room was nice and clean, except for the puddle beside the toilet and the view could have been better. We were facing a little piece of the riverwalk and a parking garage. Not exactly what I call romantic. For the costs, we totally expected more. The best thing about it was the bed being extremely comfy and loved the darkening window coverings.Genuine Hotels.com guest review
Greattttt!Genuine Hotels.com guest review
"Great Riverwalk Hotel"
Nice room, quiet location on the riverwalk, great patio and barGenuine Hotels.com guest review
all was goodGenuine Hotels.com guest review
Hotel was wonderful and I was satisfied with all. The only un-documented expense was the valet parking. The sign I saw indicated one price per day but it cost twice what was on the sign. I thought that price rather steep but otherwise, I would stay here again.Genuine Hotels.com guest review
"Front Desk Kate !"
The Westin next door was booked solid for my conference, so I had to book next door at Contessa, thought it was going to be a pain - but I was wrong. It was quiet, classic and perfect when I needed to get away from the crowd. When I checked in, my room wasn't ready - Kate at the front desk was wonderful as she apologized and got me into a room asap. […] She even checked in with me later in the afternoon to make sure all was well. Staff make the hotel - and Kate was the perfect representation of this lovely hotel. Read moreGenuine Hotels.com guest review
Great location with easy access from downtown street & river walk. All staff i encounter was extreamly friendly. Rooms were cleaned. Would stay here again.Genuine Hotels.com guest review
My wife and I live in San Antonio and want to get away in town for one night. Chose this place for its reviews and was very please with our choice. The pool on the roof was very nice. The location down town was great, close to everything but not in the middle of all the riverwalk foot traffic. We would love to bring the kids back here next time.Genuine Hotels.com guest review
"Nice classy hotel"
Everything was very nice. The sound proofing was good and was handy during the 5th NBA Championship downtown celebration. The Cork Bar in the lower level was very nice and the bar food was very good. Tapas, and unusual appetizer options were a treat.Genuine Hotels.com guest review
"Great location with outstanding service"
Truly an enjoyable staff and outstanding location. This was a great stay!Genuine Hotels.com guest review
"lacked the service we have loved in the past"
We have stayed at this hotel on previous visits and have always had a great experience. However, this visit was a little disappointing. There was remodeling going on and so our room had some defects. Paint on the mirror, blue painters tape left on some walls filled but not painted nail holes. This was nothing compared to the drilling occurring in an […] adjacent area that was pretty loud. Also we booked a suite for 6 people and there were 2 towels available in the bathroom for showers and the wait to get more was an hour. Lastly the valet parking was the most frustrating. We always come with our expedition and a fabric topper to hold extra luggage and we have never had a problem with valet parking. This time however they said it wouldn't fit and had my husband come unload everything meant for the beach party of our vacation into the truck. When asked what their height limit was they didn't know and wouldn't measure. This resulted in my husband spending an hour the morning of departure reloading the top. There really are no other choices for self parking downtown. Despite all this we still stay again and hope that this was a one time thing because the location is amazing, and the kids love the roof top pool. Read moreGenuine Hotels.com guest review
great hotel plus excellent service all around, one minor detail was during happy hour service at the bar is very slow they had one cocktail waitress. Rooms very comfortable and clean. The staff at the restaurant were exceptional had breakfast and dinner there it was superb.Genuine Hotels.com guest review
This was an excellent hotel all around. From the valet service as you are greeted, to the immediate attention to the TV not working (it was unplugged). The amenities of the hotel were top notch, the rooms were large and roomy, the wait staff at breakfast was great and the location was ideal. I would highly recommend this hotel and we will not stay anywhere […] else next time we visit! Read moreGenuine Hotels.com guest review
"Thoroughly Enjoyed Our Stay"
We absolutely loved our stay at the Hotel Contessa! How wonderful to be able to walk out directly on to the Riverwalk. The staff were so friendly and helpful. We will be staying again.Genuine Hotels.com guest review
We enjoyed our stay. We would've preferred bigger beds. The ones we got were too small. Other than customer service and everything else was great. Great location to where we wanted to go.Genuine Hotels.com guest review
Only negative observation was headboards had been damaged beyond normal wear and tear and had not been replaced.Genuine Hotels.com guest review
"Lovely location front and rear"
Had a great time, hotel made it it very convenient to Riverwalk restaurants and shops. Street entrance was located very close to attractions. Everything within walking distance. Looked forward to returning to hotel to relax.Genuine Hotels.com guest review
Could not ask for better hotel service! we had asked where we could go for a carriage ride. the gentleman at the door took s inside and called the carriage company to pick us up at the hotel. This has become THE hotel to stay at for us.Genuine Hotels.com guest review
Our stay at the hotel was excellent. The waitstaff were very friendly and helpful.Genuine Hotels.com guest review
The staff was so helpful and friendly. Our stay was amazing and we loved the roof top pool!Genuine Hotels.com guest review
Beautiful, newly renovated hotel right on the river walk. Very clean, within walking distance of everything we wanted to see/do. Our view of the river walk wasn't the best, but still a good, spacious room with a comfortable bed.Genuine Hotels.com guest review
"Thank u Nicole"
We stay at Hotel contessa about 4 times a year and never have an issue. We had a small request and Nicole K granted it. Nicole , u are the epitome of customer service. Thank u for making our stay perfect !!!!!Genuine Hotels.com guest review
Check in time is a little late And check out is a little early. Our room was not ready at 4:00 making it hard with 2 yr old who needed a nap by then.Genuine Hotels.com guest review
"Awesome Hotel Contessa Experience!"
The hotel is very conveniently located on the Riverwalk beside Wedding Island. The suite was very nice and roomy but you could hear noise coming from the hallway when trying to sleep on the couch. The hotel staff was friendly and knowledgeable about the area. The whole family enjoyed the awesome rooftop pool and hot tub that was open from 6 am to 11 […] pm. Extended pool hours were a plus as the lounge area was awesome. Read moreGenuine Hotels.com guest review
"Heart of it all"
The hotel was very nice. It looks like it was recently remodeled. It's very up to date and cozy. Although, when booking it showed deep spa tubs in the luxury suites. I booked a king room but the bath tub was a regular size. Despite the let down of the tub, everything else made up for it. The roof top pool had an amazing view and atmosphere. The hotel […] was right in the river walk and I was able to see it from my room. When my significant other and I arrived we got settled in and went to visit the bar in the lobby of the hotel, The Cork Bar. There was another couple at the bar already and we sat a few seats down. The bar was very clean and the bartender was friendly. The hotel was very romantic and just about everything I was looking for, for my anniversary getaway. Read moreGenuine Hotels.com guest review
"As good as it gets"
Wonderful hotel & great location. Right on the Riverwalk yet far enough away from the really crowded part of the walk.Genuine Hotels.com guest review
Very clean and friendly workesGenuine Hotels.com guest review
Great wonderful location beautifully appointedGenuine Hotels.com guest review
"Easy walk to everthing"
The hotel location is great. Our room was clean and comfortable, but the hallways leading to our room had not been vacuumed for several days (until I asked them to). Just a first impression annoyance considering the cost of the rooms.Genuine Hotels.com guest review
room was across from elevator and hall noise also 3rd floor you can hear street racing all night.We also were not told breakfast would be standing up on outside patio in the rain.Seems if you book online you get worst room.Genuine Hotels.com guest review
"River walk without the noise"
Great location on the river walk but a quick walk to the crazy touristy section. Little further from convention center than the Hyatt or Marriott. Affordable good brunch.Genuine Hotels.com guest review
"Good location close to events, walking distance to"
Nice hotel, however hotel staff a little sour at times. My husbands key, after getting 2 new ones, never worked. The second day there we were informed of water shut off from 10:00 am to 3:00 pm in intervals of 30 minutes. Room was very nice and clean. We loved San Antonio and will return to a different hotel.Genuine Expedia guest review
Only stayed one night but wee will definitely be back!Genuine Hotels.com guest review
Very friendly staff. Rooms clean. Close to all attractionsGenuine Expedia guest review
"On the riverwalk."
The hotel was on the right on the river walk, It was beautiful. Pool was lovely, hot tub was too. Our 12 year old son absolutely enjoyed his pool time. We had a maintenance issue on the last night of our stay but it was resolved within 15 minutes of reporting it to the front desk. We had a room that was street side and despite the other reviews saying […] that it was noisy I booked it anyway. Don't do it!!! Get the river walk side. Street side was so incredibly noisy from buses, trucks, and ambulances (hotel is near a hospital) going by that there was little time for sleep. Pay the extra money and stay river side! The bathroom doors consisted of two smaller doors that opened outward. There was no lock on the bathroom door. Read moreGenuine Expedia guest review
Best hotel ever loved it everything was closeGenuine Hotels.com guest review
Such a BEAUTIFUL hotel with awesome staff!!! Everyone was very warm & welcoming.... My husband & I was able to overlook the Riverwalk & saw 3 weddings takes place!!! Very Romantic!Genuine Hotels.com guest review
"I could not ask for a better place to stay!"
The hotel is beautiful and the staff was so helpful with anything we needed. They made us feel very welcomed and always accommodating to our needs. All hotels should be like this!Genuine Expedia guest review
Beautiful room, great staff, best hotel fitness center I've seen. A bit of a walk for dinner but worth it. Will definitely stay here again!Genuine Hotels.com guest review
Stayed on the 9th floor and could hear cars in the parking ramp squealing tires as they went down the parking ramp spiral. Very minor complaint, but thought it was worth noting. Otherwise, this place is very classy.Genuine Expedia guest review
"Nice hotel on the Riverwalk"
Loved the room, comfortable beds would stay there again!Genuine Expedia guest review
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