All hotels in San Antonio, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here306 W Market Street, San Antonio, TX, 78205, United States of America, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 2,017 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.7
  • Condition
    4.6
  • Neighborhood
    4.7
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5.0 / 5Outstanding
"Easy access to freeway......"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
This is a very nice hotel with easy access to the freeway to and from your destination. Also, it is right on the riverwalk. However, depending on your room, we were on the 8th floor, you can hear the street noise at night. We just kept the a/c on full for white noise. One day our room didn't get cleaned until we called three times, but overall I would stay here again when I come to town. Valet parking is $36.00 a night, or you can self part at a parking garage down the street, but that is $16.00 so if you are going in and out all day, better to valet....
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We appreciate the positive review of the hotel. I’m pleased to read you enjoyed your stay and we look forward to your return visit. Troy Mathews General Manager
4 night family trip May 9, 2015
shannan
US
4.0 / 5Excellent
"A Quieter Spot on the Riverwalk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We came for a couple of nights get-away. Loved the property, and found it to be an easy walk to busier sections of the Riverwalk. In fact, we valet parked ($36/day) and did not get the car again until we checked out. I paid extra for "river view" suite, but would not do that the next time. We did not eat on site, but the coffee available each morning outside the restaurant was excellent (and so was the coffee in the room). A primary drawing card for me was the rooftop pool/jacuzzi -- and it was great. We spent a whole day up there.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the positive review of the hotel. We are so pleased you enjoyed all of the amenities including the rooftop pool. We look forward to your return visit. Troy Mathews General Manager
2 night romance trip May 10, 2015
David
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, great area.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review of the hotel. We sincerely appreciate the compliments and look forward to your return. Troy Mathews General Manager
1 night business trip Apr 26, 2015
Ralph
US
5.0 / 5Outstanding
"Nice Central Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good service.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the compliments to our staff and great location. Please come back again very soon! Troy Mathews General Manager
1 night trip with friends May 10, 2015
Richard
US
5.0 / 5Outstanding
"Great stay and beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
What a beautiful hotel. The staff was extremely kind. We had several ladies gathering at the hotel and they all loved the room.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review of the hotel and your compliments to our staff. We look forward to seeing you again! Troy Mathews General Manager
1 night trip with friends May 8, 2015
Natalee
US
4.0 / 5Excellent
"Contessa review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice Hotel, very clean and elegant, suite was nicely appointed, staff was very friendly and helpfull.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for taking the time to post a review and the compliments to our friendly staff. We are pleased you enjoyed your stay and look forward to your return visit. Troy Mathews General Manager
1 night romance trip May 9, 2015
John
US
4.0 / 5Excellent
"Surprise Mother's Day trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This was the perfect last minute match for our family outing. Everyone had a great time. Friendly staff, clean building, and excellent late night happy hour. We would stay there again.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We sincerely appreciate the compliments to the hotel and staff. I’m pleased to read you enjoyed your Mother’s Day surprise and we hope you will return again very soon. Troy Mathews General Manager
1 night family trip May 9, 2015
Brian
US
5.0 / 5Outstanding
"Pricey but worth it."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We wanted to stay on right on the riverwalk, and this hotel was exactly what we wanted. It was really really nice and very comfortable. The rooms are ample and excellent!! Very pricey but worth your stay! Also, do not go in a big duty truck because they have NO Room to park it, you'll need to park in across the street (very inconvenient). This was not hotel policy but valet.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review of the hotel. We are pleased you enjoyed our spacious suites and convenient location on the River Walk. We look forward to your next visit. Troy Mathews General Manager
2 night family trip Apr 3, 2015
Cinthya
US
5.0 / 5Outstanding
"Riverwalk Perfect Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The common areas of the hotel were very nicely appointed. The interior decor of the room did not match the common areas.....kind of tacky actually. The staff was very friendly and welcoming. The location perfect, the roof top pool excellent and quiet. I would stay again.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the compliments to our beautiful suites, rooftop pool and friendly staff. I will pass your review along to our team and we look forward to your next visit. Troy Mathews General Manager
3 night trip with friends May 7, 2015
James
US
5.0 / 5Outstanding
"The best"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review! We look forward to your return visit. Troy Mathews General Manager
1 night romance trip May 8, 2015
Robert
US
5.0 / 5Outstanding
"One Night Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I planned a one night get away for my husband's birthday. From check-in to the massages we had with The Woodhouse Day Spa located in the hotel, to the the beautifully decorated and clean room, our stay was fabulous. We had a river view room where we could lounge in bed and look out at the view of the beautiful trees, flowers, and other vegetation on the Riverwalk. We ate a late breakfast in the hotel's restaurant, Las Ramblas, to start our day. The food was very good. It is also a great location for walking anywhere on the Riverwalk you may want to go.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We sincerely appreciate the compliments to the hotel, spa and restaurant. I’m pleased to read you and your husband enjoyed your stay and I hope you will come back again very soon. Troy Mathews General Manager
1 night romance trip May 8, 2015
Yvette
US
5.0 / 5Outstanding
"Special and Fantastic!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It hotel and people where special and fantastic. Only thing we did not like was the restaurant in hotel. Breakfast was a big disappointment.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review of your recent stay. We appreciate the compliments to our staff. I apologize you were disappointed in your dining experience and I hope you will choose to stay with us again. Troy Mathews General Manager
2 night romance trip Apr 10, 2015
thomas
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We love this hotel
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We are so pleased you enjoyed your recent stay. Thank you for the compliments and we look forward to seeing you again. Troy Mathews General Manager
1 night trip with friends Apr 11, 2015
Rosa
US
5.0 / 5Outstanding
"2small pieces of advice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I did have complaint there was not a vent fan in the bathroom. With closed quarters like that & that exclusive hotel would think that would be standard. And the tub was missing a value with I told the front desk person. But other than that everything was fine
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review of the hotel. We strive to provide exceptional service and I’ll discuss your comments with our staff. We look forward to seeing you again. Troy Mathews General Manager
1 night family trip Apr 4, 2015
Michelle
US
5.0 / 5Outstanding
"loved it!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love this hotel. Cute. Excellent service. Bed was hard and hurt our backs but that's it! I'll definitely be staying there again!!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review of the hotel. We appreciate the compliments to our staff and we look forward to your return visit. Troy Mathews General Manager
2 night romance trip May 1, 2015
Tiffany
US
5.0 / 5Outstanding
"awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a great place to stay.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review of the hotel. We appreciate you staying with us. Please come back very soon! Troy Mathews General Manager
2 night family trip May 1, 2015
Maria
US
5.0 / 5Outstanding
"Southwest Modern in the Heart of San Antonio!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Add a kitchenette or just a small fridge and i would want this to be my studio apartment. Excellent modern southwestern decor, riverwalk views and high ceilings and windows! Clean, fresh lines. Walk right onto river from the downstairs bar! Close to everything great about Texas from The Alamo to huge margaritas to Whattaburger. Would completely recommend enjoying the comfy bed and rooftop pool / hot tub. Loved this hotel!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review of the hotel. We appreciate the compliments to our beautiful suites, convenient location to the River Walk and the rooftop pool. We look forward to your return visit. Troy Mathews General Manager
1 night romance trip Apr 28, 2015
Margaret
US
5.0 / 5Outstanding
"Lulu and London do the Riverwalk!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Always lovely. The biggest reason I went the first time was because it was pet friendly. This was the second time and Lulu and London LOVE Hotel Contessa! This time ordered room service and the food was fabulous! And we love the rooftop pool and Jacuzzi. We will be back!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We sincerely appreciate the 5 star review of the hotel. We are so pleased you and your pets enjoyed your stay and we hope you will come back again very soon. Troy Mathews General Manager
1 night family trip Apr 25, 2015
Sylvia
US
5.0 / 5Outstanding
"Great place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a great time! Hotel was lovely, staff helpful, pleasant and friendly. Accommodations were very nice. Location on River Walk was convenient.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review of the hotel. We appreciate the compliments to our friendly staff, accommodations and convenient location on the River Walk. We look forward to your return visit. Troy Mathews General Manager
3 night trip with friends Apr 23, 2015
Mary
US
1.0 / 5Poor
"The worst hotel"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
The room service is really poor, The maids do not know how to make a bed and clean a room. The water was stock on the tub. The food was really bad and it was not cheap, it was a waste of money. Moreover, the valet parking was a big issue. Besides of the slow service, employees do not know how to treat customers. They are rude. They lied to me by saying that my car was on its was and Will take 5 min. I ask for my keys and they refused to give it to me. They took more than an hour to bring my car. Some people that asked for the car after me, leave first.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
I sincerely apologize for the issues during your stay. I will address your review with our staff so we may continue to improve our service. Troy Mathews General Manager
2 night family trip Apr 24, 2015
YUNG
US
5.0 / 5Outstanding
"Beautiful!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is absolutely beautiful! Conveniently located to LOTS of downtown attractions. Very comfortable bed and pillows. This was a very nice stay!!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review of the hotel. I’m pleased to read you enjoyed the convenient downtown location and beautiful suites. We look forward to your return visit. Troy Mathews General Manager
1 night trip Apr 24, 2015
Patricia
US
5.0 / 5Outstanding
"Great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review! We look forward to your return visit. Troy Mathews General Manager
2 night family trip Apr 17, 2015
Julie
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We had a great stay. The hotel staff was very friendly and helpful.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Write your comment.Thank you for the 5 star review of the hotel. We appreciate the compliments to our staff and look forward to your return visit. Troy Mathews General Manager
2 night romance trip Apr 5, 2015
Dwan
US
4.0 / 5Excellent
"Pleasant hotel but noisy"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
My family and I stayed here for three nights during our week in San Antonio. We arrived at the hotel a little early ( about 2pm ) so they stored our luggage and told us they would call me when our room was ready. They called at about 3 so we went on over and checked in to our 9th floor river view room. The room was very nice and clean and did indeed have a view of the river and cork bar outside seating area. My son wanted to immediately go see the pool so we checked it out and found it to be very nice. It had nice warm water and was relatively quiet and subdued. We ate at the in hotel restaurant last ramblas one night and found the food to be excellent considering the quality and price of food to be found elsewhere on the river walk. The only issue we had with the hotel was the noise. We were on the ninth floor so I thought that may help with the street noise, but it did not appear to. The hotel is on a very busy bus route so we heard the road of buses pretty much all the time. In addition at 245 am each night there was some sort of leaf blower type noise which I could never determine the cause. Finally, one morning at around 6 am the hotel decided to pressure wash the cork bar patio. Overall it was a nice stay but I was so glad to move onto our next hotel so we could get an uninterrupted nights sleep!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for your review of the hotel. I’m pleased to read you enjoyed our spacious suites for your family and our rooftop pool. I will pass along your comments to our staff and we hope you will choose to stay with us again. Troy Mathews General Manager
3 night family trip Mar 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The service at this hotel is top notch! The rooms are very spacious and nice. The only negative about this hotel was the noise from the street side of the hospital.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for your 5 star review of the hotel and staff. We are so pleased you enjoyed our spacious guest suites and we hope you will return again in the near future. Troy Mathews General Manager
2 night family trip Apr 1, 2015
Jan
US
5.0 / 5Outstanding
"Sea World trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was wonderful. Right on the river and the staff is so friendly.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review of the hotel. I’m pleased to read you enjoyed the convenient location right on the River Walk. I will pass along your review to our staff and we look forward to seeing you again. Troy Mathews General Manager
2 night family trip Mar 18, 2015
Ross
US
5.0 / 5Outstanding
"Great spot for a fun San Antonio vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My wife and I and our two year old son stayed here on a trip to SA for sea world and the zoo and a few relaxing days on the Riverwalk. The hotel was awesome and my son loved the glass-walled elevator and the views of the boats on the river. Would stay here again anytime.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the 5 star review of the hotel. We are so pleased your family enjoyed your stay and convenient location. We look forward to your return visit. Troy Mathews General Manager
4 night family trip Mar 15, 2015
Jorin
US
5.0 / 5Outstanding
"No better place on the Riverwalk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was our second stay here and I don't see us going to any other hotel when visiting the riverwalk. The staff is always very welcoming and friendly and the drinks at the bar are first class. We love the Contessa.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We sincerely appreciate the 5 star review of the hotel. Thank you for continuing to stay with us. I will pass along your review to our staff and we look forward to your return visit. Troy Mathews General Manager
1 night romance trip Mar 19, 2015
Donald
US
5.0 / 5Outstanding
"Spring Break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was awesome, did not wants to leave, all of the staff were pleasant and friendly.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the compliments to the hotel and our staff. We sincerely appreciate your business and look forward to your return visit. Troy Mathews General Manager
1 night family trip Mar 13, 2015
Antoinette
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved this hotel. Our suite was perfect. We had our own space and the kids had theirs. It was super clean, and the staff were very attentive. The location was perfect!! Easy to wLk to everything. We never had to use our car. We would stay here again!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you so much for your overwhelming positive review of the hotel. We are pleased your family enjoyed our spacious suites, great location and friendly staff. We look forward to your return visit very soon! Troy Mathews General Manager
3 night family trip Mar 12, 2015
ROSS
US
5.0 / 5Outstanding
"Anniversary on the Riverwalk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect in every way
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for your compliments to the hotel! I'm pleased to read you enjoyed your anniversary with us and we hope you will return very soon. Troy Mathews General Manager
2 night romance trip Mar 13, 2015
Derrell
US
5.0 / 5Outstanding
"Great Riverwalk hotel for a reasonable price!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved this place!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for your overwhelming positive review of the hotel. We appreciate the compliments and look forward to your return visit! Troy Mathews General Manager
1 night family trip Mar 17, 2015
Sasha
US
4.0 / 5Excellent
"Luxury on the River"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is situated in the downtown area of San Antonio, a very tourist friendly city. My sister and I were able to get around the area without renting a car. The RiverWalk boat tour was very educational and there are many places to eat. The hotel was great, excellent and friendly staff. If I had a complaint, I felt the housekeeping staff was short staffed. They missed cleaning our room one day. The next day we asked for towels, and they promptly sent them up, and immediately afterwards housekeeping showed up to clean the room.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for your review of the hotel. We sincerely appreciate your business and your comments regarding your stay. We hope you will choose to stay with us again. Troy Mathews General Manager
3 night family trip Mar 14, 2015
TammyL
US
3.0 / 5Good
"Not recommended"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
Hotel not bad.. But I wouldnt go there again.. There are many better options.breakfast is less than average.suite wise bedroom is fine but tv room is like a prison.. Colors are dark and no window! Hotel over all Feels old and needs maintenance .. If it was $100 hotel I would think it is fine .. But I paid $329 plus taxes .. You can get marriott or omni for a better price, better room and bettet location
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for your candid review of the hotel. It is our goal to provide an exceptional stay to all our guests and I apologize you did not enjoy your recent visit. Troy Mathews General Manager
3 night romance trip Mar 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Very Impressed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was absolutely incredible, particularly for the price. I wasn't expecting it to have its own living room, two flat screen TVs, and such helpful staff. The location is great, with access to the Riverwalk. I'll stay here again if I return to San Antonio.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We sincerely appreciate the 5 star review of the hotel. Thank you for the compliments to our newly renovated guest suites, staff and location. We look forward to your return visit! Troy Mathews General Manager
3 night business trip Mar 12, 2015
Brandon
US
4.0 / 5Excellent
"Great hotel for larger families"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
We enjoyed Hotel contessa. The beds were very comfortable. The bathroom was spacious . It was nice to have a door between the bedroom and living ro so my youngest could take a nap. The rooftop pool was beautiful and fun for the kids . It was right on the river walk and we only used our car once in 5 days to get to sea world . We walked everywhere else . We didn't choose to eat there but picked up food for breakfast . We were able to fit 4 kids plus 2 adults pretty comfortably with 2 sharing the pull out couch . Price was right and we didn't have to purchase 2 rooms . It would have been nice to have a refrigerator and microwave to store milk and left overs
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for your review of the hotel. I’m pleased to read your family enjoyed the rooftop pool and our newly renovated guest suites. We look forward to your return visit. Troy Mathews General Manager
4 night family trip Mar 11, 2015
Kristen
US
4.0 / 5Excellent
"overpriced"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is OK, but not great for the price. Also, you pay for a river view and you get a bedroom window with a an OK view, but no deck or ability to enjoy it. The value is just not there with the room amenities and service.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for your candid review of the hotel. It is our goal to provide exceptional service to our guests. We appreciate your comments regarding your recent stay. Troy Mathews General Manager
1 night romance trip Mar 13, 2015
Nanci
US
5.0 / 5Outstanding
"Wonderful Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay at the Hotel Contessa. The room was spacious and comfortable and our room overlooked Marriage Island, on the Riverwalk. We recommend the Hotel Contessa and we will be back. Thank you!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you very much for the compliments to the hotel and our new guest suites. We look forward to your return visit! Troy Mathews General Manager
4 night family trip Mar 10, 2015
Patricia
US
5.0 / 5Outstanding
"Gorgeous, beautifully appointed hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
I stayed at the Contessa to visit and attend the basic training of my son from Lackland Airforce Base. The hotel was about a half hour drive from the base but I stayed at this hotel for the Riverwalk experience. The hotel was fabulous. Clean, beautifully decorated, comfortable and friendly. It's location on the Riverwalk was great. A short walk to restaurants and an excellent patio area on the river to enjoy complimentary coffee each morning. Glass elevators in an atrium lobby were a great feature. Be aware that cars must be valeted each day for $36.00daily. Valets were excellent and the car was brought quickly and with courteous,friendly service. I would definitely stay at the Contessa again.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the overwhelming positive review of the hotel. We appreciate the compliments to our restaurant, staff and the location. We hope you will come back very soon. Troy Mathews General Manager
4 night family trip Mar 5, 2015
Robert
US
4.0 / 5Excellent
"Great hotel, kitchen lacked polish"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed the hotel itself and the friendly staff. Kids loved the heated rooftop pool. Room and hotel was beautiful. Our stay was blemished only by the kitchen/restaurant being less than 100% on point. they had out dated menus (items listed that they no longer intended to serve) and were out of stock on several things we tried to order. Just eat on the riverwalk, which is right out the back door, and you'll love it.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for your review of the hotel. I’m pleased to read your family enjoyed our pool and new guest suites. I’ll discuss your comments with our restaurant staff. We hope you will return in the near future. Troy Mathews General Manager
2 night family trip Mar 10, 2015
Christopher
US
5.0 / 5Outstanding
"Contessa Stay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The wi-fi connection was slow!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the five star review. I'll address the WiFi issue immediately. We look forward to your return visit. Troy Mathews General Manager
3 night family trip Mar 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Can't wait for our next stay at Hotel Contesessa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
My husband and I had a wonderful time at the Hotel Contessa. The room (suite) was beautiful and comfortable. The staff was so friendly and made us feel at home - but with better service!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for the overwhelming positive review of the hotel. I'm so pleased to read you enjoyed our new guest suites and our staff made you feel at home. We look forward to your return visit. Troy Mathews General Manager
3 night romance trip Mar 6, 2015
Christine
US
4.0 / 5Excellent
"Very good not great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice one-night stay. Good service, clean rooms. Did not use the valet b/c of bad reviews, and parking a block away is very easy. Happened to be there when a cold front blew in, which I know does not happen every day. But because the main entry faces northeast, every time the doors open cold rushes of air would sweep through the lobby and the bar. It would behoove the hotel to have better temporary protection to erect during these not-uncommon weather changes.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We appreciate the review of your recent stay and compliments to our staff and new guest rooms. I'll discuss your comments with my team and hope you will choose to stay with us again. Troy Mathews General Manager
1 night romance trip Mar 4, 2015
Anthony
US
3.0 / 5Good
"A normal hotel at fancy hotel prices."
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Unfortunately both TVs and the phones stopped working part-way through our stay (despite already being worked on by the maintenance person earlier in the day. There was a lot of hair in our bathtub and sink. In addition to that, they charged me a $80 deposit after I had pre-paid the room several months in advance. I wouldn't have a problem with this, except that I didn't learn about the fee until I was checking in at the front desk. (And I read the fine-print on the site I booked through). It felt like a normal hotel, but I sure paid for a luxury hotel. Also, its been about 3 days at this point and that deposit hasn't been refunded.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for your candid review and I will discuss your comments with our staff. We apologize for inconveniences during your stay and hope we may win back your business. Troy Mathews General Manager
1 night romance trip Mar 7, 2015
Grayson
US
4.0 / 5Excellent
"Stylish, modern and spacious suites"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice stay, even with small kids. Stylish, modern and spacious suites. We had a view directly onto the river walk. Very friendly and professional staff. Little parking space for off and unloading the car. A bit disappointing breakfast.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We sincerely appreciate your review of the hotel. We cater to many guests including families and I'm pleased to read you have an enjoyable stay. Troy Mathews General Manager
1 night family trip Mar 7, 2015
Oddbjoern
US
5.0 / 5Outstanding
"Unforgettable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The best stay ever! The whole stay was a surprise for my husband and the staff played along and helped all the way thru and for that I very very thankful!!!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We are so pleased you had an unforgettable stay! I'm pleased to read our staff provided superior customer service and we hope you will come back very soon. Troy Mathews General Manager
1 night romance trip Mar 7, 2015
Melissa
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel and view. Room was quiet and nicely decorated. Great service. Will likely stay again.
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We appreciate the compliments to our new guest rooms and views from the hotel. We look forward to your return visit. Troy Mathews General Manager
1 night romance trip Feb 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent comfort, service and location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stayed here while exploring San Antonio with the intention of possibly moving there. Hotel Contessa provided a very comfortable room and a great location with easy car access to anywhere in the city. Would definitely stay here again!
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
Thank you for taking the time to post a review and for choosing to stay at the hotel. It is our goal to provide superior customer service and I'm pleased to read you had an enjoyable experience. Troy Mathews General Manager
6 night trip with friends Feb 23, 2015
Sarah
US
5.0 / 5Outstanding
"perfect weekend getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great view awesome location worth every penny
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We appreciate the 5 star review. We look forward to your return visit. Troy Mathews General Manager
1 night romance trip Feb 27, 2015
Abel
US
5.0 / 5Outstanding
"Stay Here!!!!! Its worth it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
the only reason I gave the hotel condition a 4 was because there were issues with the phone in the room. but other than that I loved every bit of it
Genuine Hotels.com guest review
Response by Hotel Contessa - Riverwalk Luxury Suites
We appreciate the 4 star review. Thank you for bring the phone issue to our attention so we may rectify the situation. We look forward to your return visit. Troy Mathews General Manager
2 night trip with friends Feb 27, 2015
Christipher
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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