The hotel was in perfect proximity of the train station, restaurants, bars and other local stores. It was very pleasant to be greeted by friendly and helpful members of the staff and I was delighted to find that the room was very clean. However, as I anticipated to make myself feel comfortable, by running a bath to relax in, I was very disappointed […] to find the bathtub was filling up with yellow water (probable due to the lack of maintenance of the hotel's water tanks) which I then made the choice to have a shower instead. Having a shower was not pleasurable either, as the temperature fluctuated from cold to hot, and the towels were almost 'rock-hard', which felt so harsh against the skin. Read moreGenuine Hotels.com guest review
"Satisfactory stay - yellow water"
The hotel was in perfect proximity of the train station, restaurants, bars and other local stores. It was very pleasant to be greeted by friendly and helpful members of the staff and I was delighted to find that the room was very clean. However, as I anicipated to make myself feel comfortable, by running a bath to relax in, I was very disappointed to […] find the bathtub was filling up with yellow water (probable due to the lack of maintenance of the hotel's water tanks) which I then made the choice to have a shower instead. Having a shower was not pleasurable either, as the temperature fluctuated from cold to hot, and the towels were almost 'rock-hard', which felt so harsh against the skin. Read moreGenuine Hotels.com guest review
excellent even gave me late check-out for free till around 5pmGenuine Hotels.com guest review
"The best service I've ever had in a UK hotel"
Stayed at the Mercure Sheffield for the second time, first time I stayed on business, this time with my family. The service at this hotel is truly great, they are always happy to help, nothing is too much trouble. I'll definitely be staying here again if I am in Sheffield, it was so good I might even consider visiting Sheffield just to stay here. We […] had a 4 month old baby with us too, she enjoyed the cot in our room, the staff being friendly and a lovely swim in the pool. Read moreGenuine Expedia guest review
"Lovely stylish hotel in the perfect location"
We had a junior suite, on a corner overlooking the town hall, which was faultless. The room was spacious and spotlessly clean, with a good selection of teas, great amenities kit, and an i-pod dock. Staff are really friendly and helpful. The pool is a good size and the spa area is lovely, with a good sized steam room, ice cave and a sauna.There is also […] an aroma cave, which another guest told us often smells of lemon or mint, but on our visit nobody was using it as it had a bad cabbagey smell! Read moreGenuine Expedia guest review
I had a really enjoyable stay here. From the moment I walked in, the service was excellent and the staff were very friendly. The room was very neat and warm, the view was nice. Nothing about the room was particularly outstanding or different, it was just another standard room; hence the lower overall rating. All in all though, I would stay here aga […] in. Read moreGenuine Hotels.com guest review
A good hotel in a good location. Two big downsides; extortionate fees for WiFi (surely this should be free in all areas) and the cost of the breakfast is stupidly high (over £16)Genuine Hotels.com guest review
"Great hotel, but beware the £23 parking charge!"
I have a specific £90 budget for a hotel room from my company, which the Mercure fitted. I was surprised to find - only upon arriving - that there is NO car park! I was offered a £23 valet service to have my car-parked elsewhere, or £6.50 for an NCP car-park nearby. Not ideal. Otherwise, nice hotel rooms (although pay-only internet) and the gym is decent, […] although dumb-bells only go up to 20kg. A bench bar and some plates + a boxing bag too though; and plenty of cardio machines (yuk) Read moreGenuine Hotels.com guest review
Hotel and staff very polite and couldnt be more helpful. The room very large and exceptionally clean. We did not meet any staff member unwilling to go above and beyond. Breakfast fantastic with the restaurant in a lovely spot. Only downside is the parking - quite expensive but it is in a secured parking area with valet parking. Would definately stay […] again. Read moreGenuine Expedia guest review
"Romantic weekend break"
Excellent valet car parking service albeit pricey. Very welcoming staff, comfortable, clean room. Lovely dining area, particularly for breakfast on a sunny morning. Excellent Champagne bar. Personal touch from manager on departure on busy Sunday morning. Very good gym and pool with choice of multiple spa rooms.Genuine Expedia guest review
"Functional, clean, efficient, as described really"
Had a quick overnight stay & everything went smoothly. My only objection is having to pay extra for internet access, which i feel is now a necessity not an optional extra at a hotel in this price range.Genuine Hotels.com guest review
"Ideal location for city break"
Love most things about this hotel. Location, service, food, atmosphere and room size all excellent. However two things leave me questioning whether to stay there again. The airconditioning in the room is difficult to control and I the temp throughout the night was 26 degrees. Too hot to sleep. Also the beds are uncomfortable and along with the bedding […] need to be replaced. Read moreGenuine Hotels.com guest review
"Best sited hotel in Sheffield"
Top class hotel with excellent amenities and first class serviceGenuine Hotels.com guest review
This is a very comfortable hotel in a great location in the centre of Sheffield. The bar is very pleasant with a good atmosphere.Genuine Hotels.com guest review
Great location only problem is parking but you can park on an ncp very close by at a very good rateGenuine Expedia guest review
"Nice hotel in the centre of the city"
I stayed here with my partner on NYE 2012. It's a great location and we received a free upgrade to a room over the peace gardens. Unfortunately, we were only given a twin and not a double (you must specify double upon booking) but the beds were pushed together so not really an issue. The room was lovely, very spacious and had mod cons (although not […] all worked!) Overall, I was happy with my stay. Read moreGenuine Hotels.com guest review
My partner and I booked this hotel as it rated so highly by other reviewers, but I was very disappointed with the stay. First of all the website is difficult to navigate and so information about parking was unclear. We only found out on the day that valet was £23 or there was a subsidised rate for a nearby NCP. The hotel we'd stayed in previously in […] Sheffield had free on-site parking. Secondly, we decided to get a 'Privilege' room so that we could get wifi included. We got the code on check-in, only to find out that only one device could use it; we had 4 between us. There was also meant to be a Nespresso machine, alas instead there was an Argos Value kettle with matching iron that was completely useless. Housekeeping was very unpredictable; the first day they threw away the barely used soap and didn't replace it and also didn't provide a bath mat. The bed was also not up to scratch, it was meant to be a King size, but in fact it was two beds pushed together so if you tried to sleep anywhere in the middle it was pretty darned uncomfortable. Although the location was great, the hotel does not deserve the 4* it has and was way below average. Read moreGenuine Hotels.com guest review
"Most central for everything in Sheffield"
I have stayed at St Pauls many times since it was first opened a few years ago and the quality of all the rated points has remained a consistant high, however I wanted to use the WiFi connection for the first time and was astonished at the heavy cost levied by the hotel especially when WiFi is free across the square at Cafe Nero where the coffee is […] also cheaper so perhaps St Pauls need to reconsider their WiFi pricing stratagy for leisure guests. Read moreGenuine Hotels.com guest review
Cannot speak too highly about the staff. the hotel facilities, price or location. Room was large, clean and well-appointed. However: one very big problem which coloured the whole experience: The bed is AWFUL. It is like trying to sleep on concrete. Did not sleep well, and had severe back pain next day. Other niggles: (1) temperature control of the shower […] was non-existent. It kept varying from comfortable to freezing; (2) price of breakfast is far too high for what is an ordinary self-service buffet - lots of people at our event went elsewhere next morning. Read moreGenuine Hotels.com guest review
Luxurious clean hotel. The male Restaurant manager service A * . Reception helpful staff . Room clean and well equippedGenuine Hotels.com guest review
Even though we booked on Hotels.com a double room we received a twin room that was a disabled room. When we complained they said it was the last room left. My husband lay on the middle crack of the bed and did not sleep at all. At least if there was bedding over the single bed split he said he would've slept more comfortably. The breakfast was fairly […] good but the chef was not there for at least half an hour when we wanted to order some items from him. I asked for coffee and it did not arrive until after we had finished our breakfast and had left the restaurant. Read moreGenuine Hotels.com guest review
First class, good gym and pool, great location in the heart of Sheffield.. Staff efficient, helpful and pleasantGenuine Hotels.com guest review
"Excellent central Sheffield hotel"
Very good hotel in the centre of Sheffield. An earlier reviewer commented on expensive overnight parking - this wasn't our experience. Simply park at the NCP close to The Crucible theatre, and the hotel will validate the car parking token (overnight it's £6.50). This was the first time I'd driven in Sheffield city centre for a while - best to get the […] train! Read moreGenuine Hotels.com guest review
The only issue I would have is with the car parking. The hotel fee was extortionate at £23, however the receptionist was very helpful and told us of another car park with reduced rate - this was just a short walk but with large bags not the best start. Everything else was fantasticGenuine Hotels.com guest review
"Light, contemporary, elegant and relaxed."
Great location, perfect stay.Genuine Hotels.com guest review
central/clean/new/friendly/good value for money, couldn't say moreGenuine Hotels.com guest review
"Let down by duty manager"
First of all I must say that I found ALL the staff to be extremely helpful and courteous with the exception of what I assume was the duty manager. The hotel room was not available for stated check in time of 1pm as it had still not been cleaned. We were eventually told our room was ready at 3:40pm. We were only in Sheffield for the night and had hoped […] to have a rest in our room prior to going out that evening. We had even asked for early check in when we first arrived at 11am. This was not possible, however, nor were we expecting the eventual time. We were given a complimentary glass of Pimms but all was let down by the rude manner of whom I can only assume was the duty manager querying me on the bill for a club sandwich that was delivered by room service. There had obviously been some miscommunication between him and another member of staff. This was later cleared up between the two, with my help, annoyed as I was. However, this was too late, I had already been spoken to in an unbefitting manner by a member of staff from the "service" industry and this could not be taken back ! Read moreGenuine Hotels.com guest review
This is a great hotel. It is new, fresh, modern and has everything you need in the best location possible in Sheffield. Whilst I sadly did not have time to use it, we took a look at the gym and pool - both looked great - very impressed. We worked from the hotel lobby on the Friday. Wifi was OK and it was great to look over the winter gardens with natural […] light flowing in. Service has an opportunity to improve a little. There were queues at the desk and on more than one occasion that staff seemed a bit flustered. That small glitch aside, the bar area is a must and they serve English sparkling wine. Highly recommended hotel. Read moreGenuine Hotels.com guest review
Absolutely excellent service. Loved our stay, very clean, spacious. Location great and lovely having breakfast looking over into the winter gardensGenuine Expedia guest review
"Good for city centre"
Typical chain hotel. Room large but decor uninspiring and bed not very comfortable.No car park but reduced rates at local multi-storey within walking distance although gets expensive if you leave and come back on the same day. Good selection at breakfast and very friendly restaurant staff. Orange juice had settled out where it had been standing for […] a long time and floor in this area was sticky both days and hadn't been cleaned properl.Lovely to be able to sit with a view of the Winter Garden. Easy access to the main shopping and tourist area so the hotel was worth it for location .Breakfast expensive if not included but plenty of coffee shops in the area. Read moreGenuine Hotels.com guest review
Warm welcome, very comfortable and a really nice swim before breakfastGenuine Expedia guest review
"One night away felt like a whole week's rest!"
Absolutely lovely hotel. Perfect spot in the centre of the beautiful city. Staff were lovely, spa experience was fabulous and the trip was great.Genuine Expedia guest review
"Very good city centre hotel"
Overall a very pleasant stay in the centre of Sheffield. Ideal for pubs, clubs, and restaurants. Don't forget the shops! Excellent room, superb service, fantastic facilities, brilliant breakfast. Car parking no so good, ah well, like most city centre hotels for you.... Pricey. I would still highly recommend it.Genuine Hotels.com guest review
"2 night stay"
Good location, no carpark. room very good apart from no openable windows - AC only- bid stuffy at times- good spa area / pool - service overall very good - - breakfast varied selection - would stay againGenuine Hotels.com guest review
Great friendly service, lovely clean room with large windows and ensuite. However, the bed was slightly hard and had a central ridge in the mattress which felt a little like two single mattresses had been put together to create a King. Apart from that, there are great and clean spa facilities. The hotel adjoins the Winter Gardens and is very close to […] theatres, restaurants and shops. Read moreGenuine Hotels.com guest review
Nice hotel in great posotion for shopping and resturants. No car park which was a pity but this did not spoli our stay.Good value and would return.Genuine Hotels.com guest review
Best hotel we have stayed in fantastic spaGenuine Hotels.com guest review
"Close to Restaurants and bars"
Excellent location, friendly and efficient staff. clean and well maintained hotel. Very good breakfast.Genuine Hotels.com guest review
"Great hotel.....but !"
This is a fantastic hotel in the perfect location.Step out of the door into the centre of everything.Spotlessly clean and modern.The pool area however is in the basement and feels enclosed and somewhat bland and forgotten.It is in need of brightening up........Top tip.......Request a room which is not on the first floor !!!!.Certain rooms are above […] the kitchens and it gets noisy through the night with the extractor and kitchen noises. Read moreGenuine Hotels.com guest review
The room we had was very clean and comfortable with an exceptional view over the peace gardens. We used the spa and were very impressed with the facilities. The breakfast was excellent, so much choice and perfectly cooked. However in our opinion one of the best things about the hotel is its amazing staff, The concierge is a complete star as is the gentleman […] who showed us to our breakfast table. The reception staff and bar staff are friendly and attentive as are the cleaning staff. We would not hesitate to reccomend the hotel to anyone. Read moreGenuine Expedia guest review
"Lovely Hotel - Good Value"
Right in the heart of Sheffield city the only real issue is parking. The nearest NCP changes £24 for a day although thehotel scan your token and that drops to £6.50Genuine Hotels.com guest review
"great central location"
Great location in the city centre for my overnight stay. Room excellent with all amentiites you would expect from this standard of hotel . On your door step are bars & restaurants within a few minutes walk and train station within 10 min walk. will definetly stay again .Genuine Hotels.com guest review
Great location, friendly staff. Expensive parking and breakfast but excellent overall.Genuine Hotels.com guest review
"A little gem"
Brilliant,good hotel for everyone.Unlike most hotels you stay in for work it feels slightly more than just a room for the night.Genuine Expedia guest review
My husband and I were up at Sheffield for our grandaughter's wedding and enjoyed our stay so much that we will be arranging another weekend there very soon.Genuine Expedia guest review
"Great Hotel but staff attitudes vary"
Overall, it's a good hotel with a very nice pool. The house keeping staff are very friendly and nice. However, the front desk ignored my request at night and when I asked again the next day, the receptionist simply said she didn't know who was taking my call the previous night. I have to say they were not so friendly at all, and showed their arrogancy […] in some way. I stayed in at least10 different hotels in Sheffield and never felt so bad and ignored. Read moreGenuine Hotels.com guest review
lovely view needs a new carpet , kettle and table light. Take your swimming gear as you can go into the leisure complex. A pleasant stay but CHANGE THAT CARPET !!!!!Genuine Hotels.com guest review
"A relaxing haven."
When we arrived - received a lovely welcome at the desk - immediately made me feel relaxed. Food lovely. Location ideal. Lovely food & service good whilst not over the top.Genuine Expedia guest review
Great location in the centre of Sheffield. Really large comfortable room.Genuine Hotels.com guest review
"Poor service spoils this pretty hotel"
Poor check in. Wrong room given. Booked privilege room, still charged for news paper, no mineral water. Mini bar not filled. Ordered room service, did not arrive. Parking service grossly overpricedGenuine Expedia guest review
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