"a pleasant stay"
A comfortable place to stay. Quiet, nice rooms. Could use bigger pillows.Genuine Hotels.com guest review
"Old hotel going through a facelift."
Upon arrival, trash, towels, and litter was scattered on the grounds. Had to walk over trash to get in the front door. Almost didn't go inside. The person on duty was a guy of few words...not very welcoming.Genuine Expedia guest review
I have never stayed in such a horrible hotel. The room was never cleaned and when we asked for housekeeping they left us without any towels and did not change sheets or make the bed. When arriving to the hotel the front desk clerk was standing at the lobby doors smoking a cigeratte. We complained to the front desk about the cleanliness of the room and […] they sent the general manager up with a housekeeping employee and wanted to clean the room at 7pm while we were in it. AWKWARD. Read moreGenuine Hotels.com guest review
"Good rate & friendly staftt"
The price was excellent and staff was friendly and helpful. The hotel was being painted during the stay but that's part of maintenance and the staff made efforts to keep that to a minimum inconvenience. Yes I will stay here again when visiting the area.Genuine Hotels.com guest review
If you're only looking for a place to sleep it was ok.Genuine Expedia guest review
"An ok visit"
The hotel itself was ok at best. The were under renovation which wasn't disclosed by this site. Our room was like a normal hotel room but we did find a pair of shorts in it that were not any of ours. The waffles for breakfast were good but there was not any fresh fruit.Genuine Hotels.com guest review
We had a very enjoyable stayGenuine Hotels.com guest review
the employees were so very kind and good at there jobsGenuine Hotels.com guest review
The pillows were small and flat.Genuine Hotels.com guest review
Not close to any restaurant. Stairways and hallways could use new carpetsGenuine Expedia guest review
Everything was as expected in a motel room. Beds at this motel were more firm than others we have stayed in.Genuine Expedia guest review
"Front desk people DO NOT MOVE...."
The front desk clerk seemed more interested in assisting someone on phone rather than to our needs as we stood in front of them. I went up for assist & was 'dismissed'-when my husband showed up-it was all BUSINESS-!!!! Morning clerk a little more into her computer than having coffee ready for morning guests....breakfast not much on fresh fruit-all had […] bruises or were rotting already!! Clerk did not seem to care as food was AS IS. Read moreGenuine Hotels.com guest review
This hotel has a very friendly staff. Very accommodating!Genuine Expedia guest review
"Great place!Definately on our list to visit again"
Great service, nice clean rooms at an excellent price!Genuine Hotels.com guest review
"good for limited stay"
The room had an odor;difficult to pinpoint its origin. It is adequate for the price & limited time we were in the room.Genuine Expedia guest review
"Exactly what was needed."
It is an old motel and just perfect for what we needed for one night.Genuine Expedia guest review
"Old but but clean"
I spent 3 days there, could use some maintence, or an update. & some softner in the towel rinse, but the place was clean.Genuine Expedia guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula We have added soften now and yes you were correct, the towels really needed it.:) we are starting our updates so I hope you will come back for another stay to see what we have done.
"Nice quiet place."
Nice hotel, very quiet rooms. Easy to find and check in was fast.Genuine Expedia guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula Thank you for taking the time to write and I'm happy to hear you enjoyed our hotel. I hope you will come stay again when in town next.
"Close to meetings I needed to attend"
I booked the room for Mr. Maurier and his comment was that it was no better than say Super 8 or Motel 6. You might want to check for updates that could make your place more invitingGenuine Hotels.com guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula Thank you for writing, We have started our updates and hope you will be back to check them out.
"Live and Learn from mistakes"
We arrived and even though there was only one person in front of us, it took almost 20 minutes to check in. No big deal, except in the room we found a dirty washrag hanging from the shower curtain rod as well as other unmentionable hairs in the tub. For 24 hours, there was a bedspread in the hall by our door...why? I don't know. I assume it was dirty, […] but why wasn't it taken away? Kinda gross. Breakfast consisted of few edible items, not as advertised. I usually love the fun waffle machines in hotels, but their waffle mix was lumpy and then watery...waffles didn't work. There wasn't much else for breakfast, except breads and gravy. I ended up going across the street to Safeway to get breakfast. Overall, pretty disappointing. Read moreGenuine Expedia guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula I'm sorry to hear your visit was not to your liking. We are working hard to train new staff and getting the hotel updated so that things like this do not happen. I hope you will try us again to see how well things are going now.
"Great for the price."
Rooms were clean...refer was not cold when we arrived. TV was old; should be a flat screen by now. The clerk was very helpful however, when we needed some food in the evening in order to take medication.Genuine Expedia guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula WE keep our refrigerators turned off as to save on power. But we will make sure they are one when we know you are coming. We are starting our updating and hope to have it completed by summer of 2013. Than you for taking the time to write
"Ok for the price"
A couple of the staff were very helpful when our room didn't get cleaned and we needed transportation help. The General Manager is flighty.Genuine Expedia guest review
"Good for a traveling through stay."
The staff was great; quite helpful. The beds were comfortable.Genuine Expedia guest review
Very nice for the price and hot breakfast was better than we expected.Genuine Hotels.com guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula So nice to hear you loved our breakfast, we work hard to make it worthwhile. I hope you will be back, our rates are always the best in town.
No ice machine on the third floor. Sub par breakfast. The pillows are sub par. A clean room. The front office person was friendly, but overwhelmed, being the only staff on duty. Needs up grading.Genuine Expedia guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula We have started our update and hope to have it completed by summer of 2013. Our Breakfast offers waffles, biscuits and gravy, yogurt, donuts, 3 different breads for toast, English muffins, fruit, juices coffee and tea. I will see if we can possible offer more from now on. We have many new staff members and yes at time they get overwhelmed but are now very comfortable at their job. We hope to see you back again.
"Can't go wrong!"
Could use some updating. Staff was very friendly and helpful. Overall a really good experience.Genuine Expedia guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula Thank you for your time. I'm glad to hear you enjoyed our staff and your stay. I hope to see you again soon.
"Hotel needs updating"
Lobby and entry were clean, halls narrow and dated. Carpet dingy. Room was adequate but furniture and carpet were stained. Bathroom small. Staff was friendly and breakfast was good. Location was 5 miles from major interstate but near some places to eat and shopping.Genuine Hotels.com guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula We have just started our updating and I hope you will come back to see what we have done. We are located for easy access to the Mall and the shopping strip on Brooks street.
"Might stay there again"
The experience was slightly disappointing due to having a small bathroom and a very small dining area.Genuine Expedia guest review
"A cheap hotel for a reason"
An older property overdue for renovation. Bed, furniture, TV, and bath were old and well used. The breakfast was minimul. Hallways were dark and not very inviting.Genuine Expedia guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula Than you for taking the time to write.We have seen the lighting was a problem and is being addressed. We are also in the progress of updating. Hope you will try us again.
Great staff... location is not the best, very noisy... room is dated. The staff are excellent and doing the best they can with what they've got.Genuine Hotels.com guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula I'm sorry to hear you got put in one of the 2 rooms that gets the road noise. We have started on our updates and expect them to be done by this summer 2013. WE are very proud of our staff and I am glad to hear they are doing a great job.
the skirting around the box springs was really dirty. someone spilled something between the night stand and the bed that wasn’t cleaned up, it was pretty disgusting. the comforters had hair on them. yuk. the rooms were small and your counter help(one guy), although polite was trying to answer 3 phones and run the counter so there was a pretty long wait […] to get checked in. my key cards stopped working after the first day so i had to stand in line again to get them reissued and the pop machine was empty. Read moreGenuine Hotels.com guest review
The room had a strong odor presumably from cleaning carpet. Stains on chair fabric. Just didn"t feel clean or comfortable.Genuine Expedia guest review
It was a room with a bed (not very comfortable). Lots of confusion at check in, and no one available to check out even after waiting, using the call phone...seems odd that noone there to check you out when its "check out time"! Probably would not stay here again.Genuine Hotels.com guest review
"Overall a decent stay"
Hotel was decent all-around but the Breakfast bar was sub-par.Genuine Expedia guest review
"Better attention would be nice....."
Better attention to the breakfast would have been appreciated. Someone left a waffle to burn in the waffle maker and staff just bypassed it as they took care of everything else. It was taken care of by the next morning, but no one else was able to use the maker that day. It was very unfortunate since there are limited options.Genuine Expedia guest review
We were pleased with the accomodations. Very clean, staff friendly.Genuine Hotels.com guest review
The lady that chcked me in was very rude!!!! I was early and told her that I wold come back later but she said it was o.k. Then the rudeness started, she first said that the credit card was declined. I started to explain to her that I had already paid and she started yelling saying not my card but the one for hotels.com. I said o.k but don't yell at […] me. She then said that she needs to get paid. I told her that was her problem not mine all I wanted was my room. She then huffed a few times and I ask if there was a problem? While huffing and looking away from she said NO. If I hadn't already paid for this room I would have left. She then told me about the hot breakfast that will be served in the morning including biscuits and gravy. Well, we went down for breakfast and there was no biscuits and gravy. The person behind the counter said what is out there is what is for breakfast take it or leave it. We left it!!!!!! Read moreGenuine Hotels.com guest review
"Good enough and close to where I needed to be!"
My sheets were either not changed before my arrival OR stained, either way I asked them to be changed which they did, promptly, but it had already left a yechy taste in my mouth. I needed a small safety pin or sewing kit and was shocked that the front desk has neither. Coffee cups were not replenished when my room was cleaned. All that being said, it […] was comfortable, the shower was hot, and I was able to sleep at night. The daily breakfast was nothing to get excited about - some fresh fruit and a yogurt option would have been nice - we don't all want bread and pancakes! I was also surprised to find all of the vending machines out of bottled water... but, then I remembered that you can drink the tap water in Montana! Read moreGenuine Expedia guest review
Nice cozy room. Great bed and cute little pillows. I was just there long enough to get a really good night's sleep.Genuine Expedia guest review
Quiet and comfortable. I will stay again! Staff was very helpful and pleasant.Genuine Expedia guest review
The hotel wasn't great, but it wasn't bad, either. It wasn't top of the line, but it was ok, it had a good bed, the shower was ok, and I had a place to sleep for the evening.Genuine Expedia guest review
The room was very cold when we arrived . . . the heat had not been turned on but was easy to correct.Genuine Hotels.com guest review
"I would use it again"
Very comfortable, great pillows, helpful and kind staff, quiet, good showers with plenty of hot water. appreciated internet and help from staff in several matters. I would return.Genuine Expedia guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula Thank you for the kind words. I am very pleased you enjoyed your stay. I hope you got a change to enjoy our Hot waffle breakfast with the "BUILD YOUR OWN BREAKFAST SANDWICH" I just love them . I too love our pillows and am told by many guest how much they love them as well. We will be looking forward to your next trip to come see us.
As we drove up, I noticed that the hotel didn't look as nice as the pictures, but it was still nice. The room was clean and well kept, the staff was friendly, and the family enjoyed the breakfast.Genuine Hotels.com guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula Thank you for writing and I'm glad you enjoyed the hot breakfast . We are working on updating and have made some huge changes just in the past few weeks. I know you would be pleased to see. Im glad you enjoyed our staff, they are all working hard to make the team of them the best in town. We hope to see you soon.
Stay was nice. Hotel clean. I booked online, however and front desk did not have my reservation. It worked out since the hotel wasn't full.Genuine Hotels.com guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula Thank you for your time in writing this for us. I'm happy to hear you enjoyed your stay and that we were able to fix the mix up. These things happen with on line booking from time to time. I hope we see you again soon.
"alright, not great but alright."
the breakfast room was rather filthy both mornings, and the pillows were really small (don't forget your own pillow). But the beds were awesome. The location is very convenient and near shopping, food and fort missoula.Genuine Expedia guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula Thank you gfor taking the time to wirte this review. We use these to help our staff where we need to add more effot to. We do have a new staff and hope that when you return you will see that everything will be clean and ready for your stay. I am so glad you LOVED the bed ! We have people all the time saying they are the best beds.
"We liked it"
My spouse and I stayed there only one night and cannot really say much, but our room was clean, the receptionist was friendly and we didn't have any problems with checking in or checking out. Although we didn't find anything interesting around the hotel, but it depends. E.g., there are a couple of casinos, so you might like it. We would recommend that […] hotel to others. Read moreGenuine Expedia guest review
Response by GuestHouse Inn, Suites & Conference Center Missoula Thank you for your kind words. We are working hard to make sure that everyone has a super stay with us. Im happy to hear you enjoyed our staff.They are all new but are doing a great job. I hope you had a chance to enjoy the Hot Waffle Breakfast to start your day off. We hope to see you again soon.
it was very niceGenuine Hotels.com guest review
This hotel could use some major upgrading.Genuine Expedia guest review
The staff were very friendly. The room was clean. The continental breakfast was adequate. Fresh fruit would have been nice. The garbage containers in the breakfast area were both full and also most of the ones around the outside of hotel were overflowing. Also the air conditioner in the room was really loud. (there was a note saying that the bathroom […] fan was always running and silent. I wish the airconditioning unit was the same) Not my first choice but good enough for a night or two. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )