My stay was ok the lights went out i was without lights for 30 minutes call the front desk and no one came but i went walking the hallway and found a women supervisor and she helped me with the lights but everything was ok.thanksGenuine Hotels.com guest review
We stayed two nights, my son and I and were able to get a reasonable price the second night. My son enjoyed the basketball pool the most and liked the Water Park a lot too. We enjoyed our stay as well as the popcorn and juice that was available.Genuine Hotels.com guest review
This was the worst years that I had in the past 4 years that I've gone to this hotel we got are room course it was ready and we walked in and it was supper dirty and we had to wait another 30 min. To get in are room and to top it off we got 2 more room and we booked in at 1:00 and they had told us are rooms wornt going to be done untill 4 well we didn't […] get it unroll 630 Read moreGenuine Hotels.com guest review
We got there and there water park was closed and they were doing remodeling, they gave a tickets to another water park but we had to pay $10 for the lockers and it had no private dressing room, and they charge for a safe fee that we had to have refunded at the time of check out, overall I would have paid $30 a night to stay there but no moreGenuine Hotels.com guest review
"Nice and cheap"
You can't beat the price.The place was nice quite very cheap and clean. I reccomend it for sure.Genuine Hotels.com guest review
"A disgusting, filty and scray room"
I was assigned to a room all the way in the back and being a female it was kind of scary coming in at night but I noticed that there were plenty rooms available in the front part of the hotel. When I went into the room I was afraid to take off my shoes because the carpet looked as if it had not been shampooed in years the room smelled of alcohol and […] the sheet didn't like they had been changed for a long time. The dust on the furniture was thick. I was glad I brought clorox disinfecting wipes and spray with me or I would not have been able to stay there and I'm glad it was for only one night. Read moreGenuine Hotels.com guest review
"TOO LATE OF A CHECK IN AND EARLY CHECK OUT !!"
I did not go because, I called for over a week trying to get a early check in. Me and my family traveled seven hours to get there and the check in time was 4 p.m.and it was cold ,rainy and a lil sleet.We felt as though that was a too late of a check in time, to go to any hotel, especially when your traveling with kids and unknown territory. I called […] to cancel and they told me a day before check in I can come at any time (wow) it was too late our minds were made up to go elsewhere.(TOO LATE OF A NOTICE)!!! WHEN WE CALLED FOR A WEEK AND A HALF!!!! Read moreGenuine Hotels.com guest review
It was awful no toilet paper when we arrived. Tv and plugs in did not work. Pools were dirty then I complained and got a run around. I dont want to stay their again either.Genuine Hotels.com guest review
"Not bad, could be better."
The bed was very uncomfortable. Hard to get a good night sleep. Pool and indoor water park geared more towards little kids. Staff was very friendly though and the price was good. Remember to bring your own toilet paper.Genuine Hotels.com guest review
"No value for the money"
Rooms were very outdated, shampoos and lotions were already opened, door from parking lot wasnt locked. Next time im staying at a cheaper place with a free breakfast, indoor water park wasnt worth the extra $50 spentGenuine Hotels.com guest review
Stay was nice. TV could be a better one with little more chanels. Indoor pool is very good and kids friendly.Genuine Hotels.com guest review
"you need heat in Wisconsin this time of year."
Parking lot was very dark, not a lot of lighting for security. Room was ok but heat was not working well. Blower on the unit was like sleeping in a wind tunnel. Didn't sleep well at all.....!Genuine Hotels.com guest review
"Perfect for toddlers but not for couples"
The hotel itself is in very rough shape. On the bright side it was just acquired by a new company. I also found out that this is one of Wisconsin Dells first water parks. The rooms themselves are completely outdated. The mattresses are extremely hard. It is almost as if you are sleeping on a wood plank. On the plus side there waterpark was perfect […] for us. It is geared towards little kids like my son who is only one and a half years old. There was plenty for him to do and explore. If you are looking for an affordable we can get away for your family this place is perfect. Especially if you have little ones. Read moreGenuine Hotels.com guest review
"Dirtiest place to ever stay"
They were doing renovations sold to timeshare space pools were very dirty Jacuzzis were broken and very disgusting when you spoke to customer service that front desk they kept referring to call hotels.com it's not their problem per Chris the manager at the hotelGenuine Hotels.com guest review
The place is very outdated. The bed was harder than the floor. The hotel bar and grill closed before 6pm. They were going to upgrade us into a remodeled room, which was never cleaned. Showing how unorganized the staff is. I can't wait for the new management to dig their heels in and take over.Genuine Hotels.com guest review
"for what it was"
Had it not been for the great rate I might have given it a lower rating. The extra blanket was extra scratchy and the TV was pretty old considering the available technology out there. Had some issues at check-in with my reservation getting lost but was resolved quick enough. Overall it was worth what I paidGenuine Hotels.com guest review
"Not bad for the price"
Price wise was awesome!!!.. with water park... although it is geared towards little children, which we had a 4yrs old with us.. I did try the waterslides, scary but fun... hotel out dated but I didnt pay the price for Kalahari or Wolf Lodge or Wilderness......... So we were happy when we left...Genuine Hotels.com guest review
When we got to our room one of the light was not working. We went to my children's room and came with the bathroom's light fixture broken. I tried to call for service but the phone was not working either. The room was very dusty and the beds were so uncomfortable to sleep. Woke up the next day very restless with back pain.Genuine Hotels.com guest review
I had a great time with my nine year old granddaughter. She loved the slides and lazy river.Genuine Expedia guest review
"Great place for my family"
My kids and I had a wonderful time, the hotel was helpful in finding what I needed and they were helpful and they had many discount coupons for places all over Wisconsin Dell'sGenuine Expedia guest review
"Run down & smelly"
The front desk staff was pleasant but the hotel was disgusting, dingy, dirty, dark, and it although our room was non-smoking it certainly was apparent that at some point it may have been a smoking room. The bed was uncomfortable and I wouldn't dare walk on the carpet without at least socks on! On the upside the staff said half the building was closed […] because of construction so hopefully it'll be a nice renovated hotel soon!! Read moreGenuine Expedia guest review
"THANK GOD FOR MIKE"
OUR STAY WASN'T THAT GOOD, BUT THE SERVICE WAS GREAT. MIKE,COUNTER SERVICER, WAS EXCELLENT. WE WENT TO OUR ROOM AND THE BEDS WEREN'T MADE. WE CALLED DOWN AND LEFT MESSAGE FOR THE ROOM TO BE FINISHED. THAN WE WENT TO THE WATER PARK. WHEN WE CAME BACK AT 5:30PM, THE BEDS STILL WEREN'T MADE. WHEN I CALLED DOWN THIS TIME, MIKE SAID HE WOULD BE RIGHT THERE. […] HE WAS VERY SORRY FOR THE INCONVENIENCE. THE PROBLEM WAS THAT THE CLEANING CREW WAS ALREADY GONE FOR THE DAY. HE SAID HE COULD MOVE US TO A DIFFERENT ROOM. WELL, THERE WAS FOUR OF US AND THE PULL OUT COUCH CUSHION WAS FLATTER THAN A SHEET. WE ASKED FOR A DOUBLE QUEEN INSTEAD AND HE SAID THAT WOULD BE NO PROBLEM. HE THAN HELPED MOVE US 3 DOORS DOWN TO THE NEW ROOM. WELL, WE WERE WATCHING TV AND THE TV DECIDED AT THAT TIME TO CRASH. TUBE WENT OR SOMETHING. MIKE ONCE AGAIN HELPED US BY GETTING MANTENIENCE IN OUR ROOM WITH A NEW TV. IT WAS A PROBLEM FILLED STAY , WHICH WOULD HAVE BEEN HELLISH WITHOUT MIKE. THANK YOU, MIKE Read moreGenuine Hotels.com guest review
"Disappointing to say the least and way over priced"
Dirty towels left in bathroom. Sheets did not fit bed and kept coming off. Hotel is really run down.Genuine Hotels.com guest review
"Not a 3 star hotel"
Our room had many issues. The bathtub faucet leaked constantly, the remote for the tv did not work, even after changing batteries. The bathroom had wall paper coming loose and what looked like mold at the base of one wall. I rented 2 rooms for my family. The other room, where our daughter stayed, seemed ok. However, the next morning our daughter found […] a bed bug in her jeans. When we checked in there was another woman complaining at the front desk about finding bed bugs in her room. Finally, this hotel does not offer a continental breakfast. It lists in their room books that you can get breakfast just off the lobby but when we asked where, we were told that wasn't available due to being used for storage. However, they said we could get breakfast at the Tahiti Hut but that didn't open until 11 am. Totally unacceptable experience at this hotel. Read moreGenuine Expedia guest review
"it was just ok"
This hotel is located behind major road. We got there at noght and the surrounding was not well lit. Service was decent but the hotel buildings need more cleaner feel. It was dark and old. Due to off season, pools were to me not well maintained. For staying over night, it was just ok. I will not go back.Genuine Hotels.com guest review
basic. All things are basic. High price for no comfortsGenuine Expedia guest review
"Ended up checking out immediately!!"
We got to the room and discovered the patio door was broken. The room smelled nhasty and moldy!!! There were bugs crawling on the bathroom floor!! Plus the pool is only three feet deep. This hotel is so run down there is no way it should be open until renovated completely!!!Genuine Expedia guest review
"this place is a dump"
It was icky to say the least. out-dated, not clean and uncomfortable. The cost of my room led me to believe that it would be at least the quality of a holiday inn, but it didn't come close.Genuine Hotels.com guest review
The room was not clean. Hair on floor in bathroom. Carpet dirty room was not cleaned until 4 pm Saturday. Then kept trying to sell a time share. Not the best experience.Genuine Hotels.com guest review
"Warning if staying in the Dells"
The pool and facilities were so filthy they could not be used. The staff was dismisive about it and even obnouxios.Genuine Hotels.com guest review
Unless u have small children don't bother going here.Genuine Expedia guest review
"$50.00 was to much..."
the rooms were hot and cleaning was spotty at best…just run down and old smellingGenuine Expedia guest review
"The hotel was run down and in need of repair."
The hotel is run down and in need of repair. The first room we were assigned had a smell as if it hadn't been used in weeks. The second was slightly better, although very outdated. The outdoor pools were closed for the season, which no one mentioned when booking. The indoor pools have potential with a little TLC. We were talked into taking a tour/time […] share demo where we were informed the hotel had recently been purchased and would be given an overhaul. The completed rooms were lovely. I hope it gets the care it desperately needs. Read moreGenuine Expedia guest review
"Wisconsin Dells Overnight"
Pretty basic hotel. Clean, but a little shabby. Had trouble with the air conditioning; kept shutting off and the room was uncomfortable to sleep in.Genuine Expedia guest review
The front desk person was rude, my total from Expedia was different than my total with the hotel. When we got to our room it appeared old and worn out and the lotion on the sink was already open.Genuine Expedia guest review
"all right hotel."
started with gettimg the wrong room but after that it was ok.water park was not to much fun.Genuine Expedia guest review
My stay started off fairly well. My daughter had an accident at the water park which needed urgent care services. The lifeguards were helpful but I figured that someone in upper manager might have reached out but nope. When leaving I let them know I was disappointed no one reached out. They let the GM know the next day and he called and kind of blew […] it off since she was okay. Definitely didn't like the way it was handed. But the bathrooms are small and the tub was clogged which they fixed. But its a fixer upper. Would I stay again? Maybe but I would surely like if they worked on their customer service skills. Having a dissatisfied customer is not a good look! Read moreGenuine Hotels.com guest review
The room smelled, and the when taking a shower the drain was plugged so the water was backing up into the shower.Genuine Hotels.com guest review
"Nice hotel ."
Hotel room was spacious with refrig and microwave. Bed was comfortable. Over all room was very clean and pleasant.Genuine Expedia guest review
I had employees stay in this hotel becuase all hotels were booked in madison. It was incredbily disgusting. Dirty rooms, old, smelled terrible, worst of all is they found dirty underwear in the bed in a room that was supposed to be clean. When i discussed this with the Management Staff they were rude and didn't own the fact that their employees were […] not doing their job. Find a different hotel to stay in! Read moreGenuine Expedia guest review
"close to all attractions"
The patioGenuine Hotels.com guest review
New owners who want to sell timeshares to all the guests and noisy neighbors made the stay worse then the last time. Won't be backGenuine Expedia guest review
People were pleasant. There was a $34 charge at check-in for something. The water park was closed for the season. The facility was showing its age. Rooms were very dated.Genuine Hotels.com guest review
"Needs a facelift"
It's okay for a hotel to be old and show its age, but it's not okay to be dirty. They push the dirt around on the floor in the bathroom and left hair from the previous people bunched up in the corners. Not good!Genuine Expedia guest review
Way over priced rooms . No wifi and no plasma tvs. I was in Wisconsin dells so that saved my vacation . Definitely prefer the kalahari for more money but at least u get everything u deserve .Genuine Hotels.com guest review
"Dells hotel close to expressway"
I tried to get a room at the Super 8 and Baymont for a deal at $60 per night. They were booked, so I reserved a room at the Polynesian. I paid $110 so I thought it would be a nicer hotel than a Super 8. The pool and waterpark were very nice. The common areas were clean and friendly. The room (#174) looked like it belonged to a different hotel. It was […] fairly clean, but not incredibly clean. The TV, beds, pillows, and blankets were very old and outdated...beds not very comfortable. I do have to say though that the manager working on the morning of Sunday 9/7/14 was very helpful and deserves a pat on the back. When we checked out the day before, my son left a very sentimental blanket in the room. I realized it and called. She said they would look for it. We stopped in on our way back through and she had found it!! THANK YOU! Read moreGenuine Expedia guest review
Hotel is run down and in need of updates. Room was clean, but had a bad damp odor to it. King size bed did not have a fitted matteress pad. Pool towels were tiny and worn. Not worth the amount they charge per room.Genuine Expedia guest review
"Polynesian Hotel Wisconsin Dells"
Would NOT stay here again! Very expensive for hotel! Many other hotels that are much nicer and up to date! The beds were absolutely terribly hard and uncomfortable! We waited in line for 25 minutes to check in. They only had 2 staff at the desk. Ridiculous!! 😠Genuine Expedia guest review
1.- front of the desk people make me wait on the line while they talking 2.- they dont point me where my rooms will be and signs. 3.-very important the bathrooms are poor of cleaning,need more chemicals to cleand all the corners of the floor,bath tub no very cleaned,need more details for the price paid ,4.- the carpet sting,bad odor, and I have babies, […] all the pools have something,maybe details but I saw thing can be fix just with some hours maintenance,before 2 hours my check out , the keys arent working no more , maybe I deserve a refund okey??? also if this review help your company to become in a best resort let me know , I hope no to be a bad person for everything I said. Read moreGenuine Hotels.com guest review
Room smelled of urine and or throw up. Rooms are outdated,bed mattress was at least nine years old could feel springs. Water park was closes due to bad weather night prior. All of lifeguards were not understandanle when they talked. If looking to stay at Dells on budget stay at motel 8 they give free water park passes and orhe hotels do same. Do not […] stay here,the convince of having the hotel and waterpark together is a not a enjoyable stay. Read moreGenuine Hotels.com guest review
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