People were pleasant. There was a $34 charge at check-in for something. The water park was closed for the season. The facility was showing its age. Rooms were very dated.Genuine Hotels.com guest review
Way over priced rooms . No wifi and no plasma tvs. I was in Wisconsin dells so that saved my vacation . Definitely prefer the kalahari for more money but at least u get everything u deserve .Genuine Hotels.com guest review
1.- front of the desk people make me wait on the line while they talking 2.- they dont point me where my rooms will be and signs. 3.-very important the bathrooms are poor of cleaning,need more chemicals to cleand all the corners of the floor,bath tub no very cleaned,need more details for the price paid ,4.- the carpet sting,bad odor, and I have babies, […] all the pools have something,maybe details but I saw thing can be fix just with some hours maintenance,before 2 hours my check out , the keys arent working no more , maybe I deserve a refund okey??? also if this review help your company to become in a best resort let me know , I hope no to be a bad person for everything I said. Read moreGenuine Hotels.com guest review
Room smelled of urine and or throw up. Rooms are outdated,bed mattress was at least nine years old could feel springs. Water park was closes due to bad weather night prior. All of lifeguards were not understandanle when they talked. If looking to stay at Dells on budget stay at motel 8 they give free water park passes and orhe hotels do same. Do not […] stay here,the convince of having the hotel and waterpark together is a not a enjoyable stay. Read moreGenuine Hotels.com guest review
"Decent hotel, good price"
They will be doing a complete renovation this fall/winter, so it's mostly pointless to review it. Looking forward to seeing the improvementsGenuine Hotels.com guest review
"Issues Every Day"
My first night I stayed, I came to find out the television was messed up. I quickly dismissed it because I didn't stay there to watch tv so I went to sleep. The next day I came to find out many of the outlets in the room did not work, which affected the lamp that was next to the bed. When I came back to the room the second day, I came to find out that […] my room key was deactivated. I asked a lady cleaning the room next to me if she could call someone to fix my issue and she politely apologized because she did not speak English and could not understand me. I was frustrated because it took 20 minutes to get my key reactivated. The couch had small holes in it. The water park wasn't too bad, since it was free. I spent some time in the lazy river and going down the 2 water slides in the outdoor pool. There also was a very decent outdoor patio that overlooked the pool. I would give it a better rating if it weren't for the inconveniences I had to experience with no sign of any apologies from the service desk when I made my complaints. Read moreGenuine Hotels.com guest review
Stay was good. Children enjoyed the water activities very much. Need to improve room key quality and availability of towels for indoor water park areasGenuine Hotels.com guest review
"Not Detail Oriented"
We spent 2 days one night at the Polynesian. The rooms were clean but less then we expected for the price. The water park is adequate but clearly ownership has no interest in upkeep or cleanliness as the main staircase to the large water slides was dotted with pigeon droppings and many of the water guns cannons in the smaller children areas were not […] working. For a bit more $$ you can do much better at Kalahari Resort, which we now prefer. Read moreGenuine Hotels.com guest review
Very unsatisifed with our stay. Hotel was not accommodating. Couldn't check in until 4. Needs major updates. Will be staying elsewhere next time I visit the dells.Genuine Hotels.com guest review
Half the lights in the room didn't work at all. The alarm clock was plugged in to an outlet on a light switch. There was also some garbage on the floor.Genuine Hotels.com guest review
"I loved it!!!"
I enjoyed my stay here very very much. To begin with, the water park on site is WWAAAAY more than I expected. I was so pleasantly suprised. Yes, the hotel isnt contemporary if thats your taste in decor (which it isnt for me) but it is getting a big remodel as per the staff. I've stayed in some amazing places and I'd put this hotel right up there. Super […] fun. If I could make any recommendations, i'd say better wifi and an update to the tv watching (a dvd player and/or a better channel selection would be nice). Possibly expand the gift store although just the fact that they had one was nice. Overall, a great experience. Close to everything. Great location. I miss it so much!!!!!!! Read moreGenuine Hotels.com guest review
My family and I had a great time, I would come back. The only problem was that I placed an order for an extra bed, but never got it.Genuine Hotels.com guest review
The door keys need to be improved. Towel availability at the indoor water park needs improvementGenuine Hotels.com guest review
"Nice, could be better"
The front desk clerk while checking out was rude and unprofessional. She acted like we were a bother. The hotel overall seemed clean but hasn't been updated since the '70s so it has that old kind of dirty feeling to it. Some features at the water park did not work. All of the lifeguards on the other hand were very friendly people and, were the best […] part of staying there. Read moreGenuine Hotels.com guest review
This hotel is okay very outdated the rooms could have been a little cleaner. they have been prucahsed by Captial Resorts and they are suppose to be updating the hotel. the water parks were ok the kids had funGenuine Hotels.com guest review
"Old and cold"
This is very old hotel and everithing inside is old and need update, pool water is like ice cold, did not see any hotel members walking around and asking how are we doing personel on front have no personality WILL NOT GO BACK EVER AGAIN i have better time if i stay home... Rooms stinkGenuine Hotels.com guest review
This hotel needs some major updates! First of all, how do you not offer any kind of breakfast options? It's advertised in the room directory, but you'll get directed to IHOP or Perkins. I couldn't believe how hot and humid it was in the main lobby while waiting to get checked in. There were two employees there checking guests in, and it was quite obvious […] they were were either over stressed, or overworked. This hotel is far away from downtown or major waterparks. You will need to drive to get to anywhere. My room...well, let's just say it's obvious they are short staffed on housekeepers. Room had toenails, excessive lint, hair and unknown juices in several places. I will advise to stay away! Read moreGenuine Hotels.com guest review
Room was outdated- TV was from the 90s and only had 10 channels. Carpet was fraying at the edges. Mattress was HORRIBLE and hard. Sheets were old and gross. Room was not cleaned one day and no clean towels were provided and the carpets were filthy. Decor was tacky and at least two decades old. There were always 2-3 people at the front desk but they […] either ignored you or kept you waiting for 5+ minutes. They tried to coerce us into a timeshare deal at check-in as a condition of getting our parking pass. NOT WORTH the money we paid for our room. Read moreGenuine Hotels.com guest review
"close to everything"
Liked everything except there should be a bigger pool for just adults. An a hot tub just for adults an hotter water. Every thing else was good.Genuine Hotels.com guest review
"Checked out upon entering the room..."
I checked into the Polynesian with my children for two nights while we were in the area visiting family. We got to the hotel early, so our room was not ready. We were able to access the waterpark area, and the kids enjoyed that (which is why I am giving an overall rating of 2 stars, as opposed to 1). Later in the day, we were notified that our room […] was ready. That's when things got bad. The door to the room was not closed properly, the carpets were torn up, and the room reeked of smoke. Outside, on the 'patio' the chairs were overturned and there was garbage left by the previous occupants. Horrified, I immediately called a different hotel, made reservations and checked out of the Polynesian. To their credit, I received a full refund. Read moreGenuine Hotels.com guest review
I was very disappointed with the service and the hotel. When I arrived at 3:45 they told me that my room was not ready and that check in is at 4pm. I left and came back at 4:15 and I had to wait in a long line again for about 30 minutes to check in. Both the First Lady and the second lady at the front desk were not hospitable and never apologized. When […] I arrived to the room it smelled horribly. We called the front desk to ask for a different room which I was pleasantly surprised that they quickly did provide me a different room. The next day when I was coming back to the hotel with my small kids at 11pm at night I could not get into the hotel bevsuse my cards were deactivated. I called the hotel and they said they would send security to open the door for me and they never came. Thank God another guest came out and opened the door for us. I had to go to the front desk for them to reactivite the cards. They never apologized. Horrible experience! I would never stay here again! Read moreGenuine Hotels.com guest review
"do not stay here"
It took us over 45 minutes to get checked in. Once we got checked in they did not give us the room we reserved which was a king poolside they made us stay in a queen room on the second floor when we complained they told us to bad but that's what we get for booking with hotels.com instead of directly with them. The room was not very nice the wallpaper […] was coming off the wall. Half of the stuff at the waterpark was not working. We will never stay there again Read moreGenuine Hotels.com guest review
"Just fine when your on a budget"
Hotel is fine, don't expect anything great and you won't be disappointed. Waterpark area is big and the kids love it, but it definitely needs some upgrades and improvements. Lifeguards could be more attentive, but if you keep your eye on your kids, you'll be fine. Compared to rates at the huge resorts, this hotel is a great option.Genuine Hotels.com guest review
I thought this hotel was great for the price. I brought my 4 year old son there and it was an ideal setting for him. They have so many water features that were appropriate for him. The staff at the restaurant and those working the water areas were great. The room is older but well kept. I loved having a balcony overlooking the pool. My only complaint […] is the staff working the front desk were slow to respond to you and didn't seem to give you their full attention. Read moreGenuine Hotels.com guest review
"Fun little water park"
We booked one night here because we decided to stay in the area an extra night and our hotel was booked. My family had fun playing at the waterpark here the afternoon we arrived. It wasn't crowded so no waiting to go down the slides. The whole place is showing its age, but it looks like there was a section of the waterpark that was more recently updated. […] Some of the pools appeared to have algae on the sides. Our room smelled odd, maybe musty, and the wallpaper in the bathroom was ripped. It was more roomy than our previous room though and we liked our patio that went right out to the pool. Read moreGenuine Hotels.com guest review
Garbage in the room under the beds, next to the beds and french fries stuck in the air conditioner! Smoke detector was wrapped in plastic, making it inoperable. One bed's box spring was completely collapsed, causing the bed to sag at least 6". Beds were the wrong size....were supposed to be queens, but ended up with fulls. Called front desk for help […] with these issues. I was told too bad, cannot switch rooms, they're full. They did however replace the box spring. But, did not clean, repair the smoke detector, or apologize! Read moreGenuine Hotels.com guest review
"Waste of time!!"
Dirty, smelly, ronchy, nasty, waste of money and time!!!!Genuine Hotels.com guest review
"not deserving of the title "resort""
When we checked in and got our room key, we found that our room had not been cleaned. The bedding was in a pile on the floor, there was hair all over the sink, and the coffee machine was dirty. We walked back to the front desk (about a 10 minute walk due to the weird layout of the hotel) to request a different room and luckily, there was one left. The […] key card machine was broken so the receptionist (who looked as though she was going to break down and cry) got us a blank key card from a bin. She told us that if the key didn't work on the new room, to call the front desk and she would send security to let us in. We walked to our new room (another 10 minute walk) and found that the new key didn't work. We called the front desk a few times and no one answered so we began our 10 minute walk back to the front desk. When we got there, the lady was gone and we had to wait for her to come back. She called security for us and they showed up a few minutes later. While we waited, we asked if we could have some sort of discount for the trouble because at this point, it had been about an hour since we checked in and we still were not in our room. She started to cry in front of us as she said she'd see what she could do. When security met us at the desk, we began another 10 minute walk back to our room and we were let in. The room was okay. The beds were hard and creaky - they felt like cardboard boxes. One of the pillows looked as though it had mold or dirt on it. The TV was old and other channels were showing through the channel we were watching. The next morning upon checkout, we asked a different woman who was working the front desk about the discount we requested. She said the other woman didn't make any calls or even leave a note on the account. Thankfully, the new woman was able to give us a generous discount. Don't let the rating of this hotel fool you; the next night we stayed at a hotel with a lower rating and it was 10 times nicer. Read moreGenuine Hotels.com guest review
Great size for younger children afraid of larger slides/water parks. Rooms and pool areas are worn but clean. Room not ready until 5:30 on check in day but you can use all facilities while you wait so that was ok.Genuine Hotels.com guest review
"Not too bad"
This was an okay place to stay. Very reasonably priced, but not the most current and amazing property WI Dells has to offer. It wad extremely kid friendly which was highly annoying as they were all over the place, running around, and utilizing the hot tubs with little and sometimes no supervision. Not all of the property amenities were open to utilize […] during our visit but there was a lack of signage or direction as to why or if that is the norm. The t.v's in room sucked and over all the rooms are outdated. About half the lights in our room didn't work and we had a room with 2 queen beds, thankfully, as one of them was in poor condition. Read moreGenuine Hotels.com guest review
"Family reunion 2014"
The water park was great but hotel was in needs a lot improvement for the money changing to stay there as well as the staff needs improvement DB Elgin ilGenuine Hotels.com guest review
It wasn't really terrible, but it wasn't great. Especially for the price. The service wasn't good. Every time we would call, no one would answer. And the one time someone did answer they put me on hold and eventually hung up on me. Other than that, I wasn't thrilled about there not being a Continental breakfast and the Jimmy Deans breakfast bowls they […] sell are $6 a piece. Luckily Burger King was close. My 2 year old enjoyed all the kids Waterpark play areas! My only issue was that it was FREEZING COLD WATER!!! We ended up checking out and going to the Kalahari for the rest of the day. Read moreGenuine Hotels.com guest review
We had younger kids so they had a lot of fun in the pools and the waterslides were just the right size for them...our older kids, and by older I mean a group of 9 guys ages 16-29, had a blast playing basketball in the main pool but I would say I agree with the reviews I read, older kids wouldn't have a lot of fun here. As for the rooms they are typical […] outdated Wisconsin Dells room, what I have come to expect unless I'm staying at one of the rediculously expensive resorts. What I will say however is that these rooms felt more clean than other places we have stayed in the past and I appreciated that! My only complaint was the way we were treated when we asked for late checkout. When we checked in my mother-in-law specifically asked about late check-out due to being extremely tired and knowing she would be sleeping in. She was told to just give a call when she woke up as long as it was before checkout time. So at 10AM she called to ask for late checkout and they were horribly rude to her. It soured our stay; we had reserved 6 rooms and wanted to keep one for the kids to stay a swim a little longer, they rudeness was uncalled for. My mother-in-law had even offered to pay an extra fee... I just felt that it was no way to treat a guest. They could have simply answered no, there was no need to be disrespectful. Read moreGenuine Hotels.com guest review
"Nice Water Park and Decent Location"
First of all, thank you to the ladies at the front desk that gave us an extra key card after we arrived and locked our keys in our room. :o) On to the rest of the stay. . .the room we stayed in was very nice and spacious. The toilet was a little scary (very loud) when you flushed it, but it worked. The bed, unfortunately, was very uncomfortable. It […] felt like you were sleeping on two box springs. The fact that we were right off the water park was great! We could leave our patio door open and go to the pools and slides. The water park was very nice for the size of the hotel. Very reasonable cost too. One thing my husband and I were not impressed with was the fact that the new hotel management (we're assuming - the gentlemen walking around in suits the entire time) were not very child friendly. We walked out of our room into the hallway at one point and 3 of them were walking down the hallway and one of them dropped some very poor language right in front of our son. Nothing he probably hasn't heard before, but something you wouldn't expect out of new hotel management walking down a hall. Other than that, the stay was nice. We'd definitely try it again sometime! Read moreGenuine Hotels.com guest review
"Incorrect hours posted made kids very unhappy"
Very disappointed in this hotel. The hours of the pool on the website were listed as opening at 8am. The water park was supposed to open at 9am. Neither opened until after 10 am. The indoor slides and lazy river never opened, I believe since the outside was opened (it was a "beautiful" cloudy 68 degree day); this is why the indoor park did not open […] till later, despite the frigid temps. When inquiring about pool hours at desk, the guy said hours had changed (signs posted on front desk that morning, not on website of course), and acted like it wasn't a big deal. Then grouchy woman next to him offered me 10 percent off because I was telling them I wouldn't have booked if I would have known the water park would never be opened. They were more worried about giving people timeshare tours then making guests happy. Read moreGenuine Hotels.com guest review
Nice place great rates the only downfall is it's not really walking distance to the main attractions at the dells. The waterparks at the hotel are nice they have indoor and outdoor facility's also indoor and outdoor bars near pools and a on site fast food restaurantGenuine Hotels.com guest review
I was very disappointed since we were told that we would have wifi and my husband was unable to complete important duties via internet. Wifi was limited to a certain area of the lobby. Upon reservation we were told that continental breakfast would be provided for free which was untrue. We were also informed upon reservation that we would get wrist band […] for waterpark giving us the impression that the wrist bands were for noahs ark and they were for the pool in the hotel. Read moreGenuine Hotels.com guest review
The hotel was good for what we needed. I read all reviews before arriving so I knew what to expect. This was the only hotel we could find that doesn't require a 2 night minimum. The indoor and outdoor water parks were nice, but a couple of the the pools really need updating. The bottoms of the pools and the lazy river were very rough on the feet, so […] I would suggest water shoes. Our room was ok. It smelled like an old smoking room and needed many things updated. I could hear people in the halls all night long. I tried to turn on the air conditioner so I could drown out the noise, but that only kicks in once every 3 hours for only 8 minutes at a time. Read moreGenuine Hotels.com guest review
"It was alright"
The rooms are pretty spacious. However, the whole place seriously needs an update. In some of the hallways, the carpets are wrinkling up and it's extremely dark. The pool looks like it used to be very nice but over the years it's definitely taken a beating. Apparently, they're getting bought out and I bunch of renovations are going to be made soon.Genuine Hotels.com guest review
Would not stay there agian if it was freeGenuine Hotels.com guest review
The kids loved it. The lazy river was fun and the staff was friendly and helpful. Would stay again.Genuine Hotels.com guest review
"good getaway. outdated but fun."
Good time. Stayed 3 days 2 nights. Stayed here before couple of years ago. There gonna be remodeling the entire place soon. So i cant for that because most stuff theis outdated. Kids loved it. Very relaxing.Genuine Hotels.com guest review
I will not stay or recommend anyone to stay in this Resort. They didn't offer Wi-Fi through out the place. The door to the room had been tampered with and had to slam the door for it to close. I was told we could get a roll away bed when I booked the room and called the front desk and was told they would bring me one. After 15 minutes or so called back […] and was told they were all out. My family wasn't happy with the stay. Read moreGenuine Hotels.com guest review
"overpriced and rundown"
Water park and pools need major repair and maintenance. After checking in, was instructed by front desk staff to get parking pass from concierge- concierge then tried to pressure us to sign up tor tour of hotel the next day by offering discount on room if we agreed to go on tour. We assumed that the tour would include attempt to pressure us to buy something […] like a timeshare and did not want to waste our vacation on sales tour. No internet access in room or lobby. My husband complained to manager who had to get someone to "repair" internet access problem. Hotel was extremely overpriced. Read moreGenuine Hotels.com guest review
"Cozy waterpark if you don't like the big ones."
A great place to stay for those with kids that don't want to go to a big waterpark. Lifeguards were very helpful and nice. Price was reasonable. Rooms need to be updated.Genuine Hotels.com guest review
"In desperate need of upgrades"
No WiFi, toilet did not work and everything was very dated and small. No hand towels. Very disappointed in this hotel.Genuine Hotels.com guest review
"Not worth the money"
This place was worst place in the dells. What they dont tell you is that they are going through forcloser and they stop doing upgrades three years ago and it shows. Let me start off by saying that this hotel smelled in the hallways like feces the paint every on slides were peeling off and my daughter couldnt set on swing because the paint was coming […] off and keeped pulling it off. They aways ran out of towles for the swiming pools the slideing door to our bacaney didnt close all the way and our sink in the would clog up they had constuction going on and keeped my baby up the ac in the would shut off alot in the middle of the night so u would have to get up to turn it on. This was the worst place i could keep going on and on. Read moreGenuine Hotels.com guest review
This is probably a good place to start when your kids are young, although the building is in need of some repair. The outdoor waterpark was well supervised and the rooms were adequately clean. The park is in a great location. I still feel that I may have overpaid.Genuine Hotels.com guest review
I loved this resort~It exceeded my expectations. The ladies at the customer service desk were very attentive, as well as the rest of the employees at the hotel. Finally, they have so many pools that they never looked crowded.Genuine Hotels.com guest review
When I arrived at the hotel with my wife and 5yo daughter, there was a man urinating in the parking lot right next to a car in wide open. The hotel room was dirty, and the staff were not helpful. The next morning I walked out into the pool area around 8:30am and the doors locked behind me. I had to hop a fence and walk around the hotel to get back to […] the lobby. They gave us three keys for our room, and only one worked. The internet did not work anywhere in the hotel. I asked the manager to put a sign up on the door so that people will know that the pool doors lock behind you, and we stayed two more nights and nothing was done about it. The staff were not helpful, nor were they knowledgable about the area, or basic questions about the hotel itself. The few good things were that it is right off the freeway and easy to find, and there are multiple options of pools for kids of all ages, however, I will not be staying there again in the future. Read moreGenuine Hotels.com guest review
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