I thought the hotel was lovely and it was great that there was free underground parking. Our first room was at the front of the hotel and was rather noisy as there is a garage there but with help from Arlene at the hotel we were moved to a quieter room at the back. The staff were excellent throughout and the breakfasts were amazing! It was a very comfortable […] base to start your holiday from and very close to the centre of Galway. First Class! Read moreGenuine Hotels.com guest review
"Good one night stay"
Very comfortable room service very good ,,,,, only let down was the bar food which i thought could be betterGenuine Hotels.com guest review
Good hotel. New build. Only 6€ to get to city center by taxi. Good breakfast. Good thermal suite. Good value. Going to stay next time.Genuine Hotels.com guest review
"Girls night away"
1 night away in the pillo hotel-v friendly receptionist on arrival. Room v big with big comfy bed. Location great-less than 10 min walk into town, with a bonus little shopping centre close by to pop into. Would defo stay again.Genuine Hotels.com guest review
"Midweek Stay in the Pillo Hotel Galway"
On arrival at the hotel staff were not very welcoming or helpful. Checked in and was given a room on the first floor. Room was clean enough and a good enough size but some of the furniture was worn and let the experience down. The view from the window was.....eh..... from the back of the hotel onto the other side of the hotel so pretty much nothing […] to write home about. My wife and I were on a break for a couple of days so we were looking for information on places to go things to do etc but there was nothing in the room to help and the wifi didn't work in the room either so had to go down to the foyer to get connected. Found some info there on where to go etc. A notice in the lift advised guests that they were not allowed to bring alcohol not purchased on the premises up to their rooms... not seen that before and I've stayed in a lot of hotels in my time. Anyway, back to the room. The air con and the TV worked fine so all OK there. The shower was not a good experience as there wasn't a very strong flow of water and it took ages to get washed properly. The toilet didn't flush properly either and it took three or four flushes to clear away even just toilet paper! Having had a restless nights sleep, I asked for more pillows for the following night. Breakfast was in my opinion the worst I have ever had in a hotel. No fried eggs, no mushrooms, wee sausages, no potato or soda bread and a very poor selection of cold meat and cheese. The hot food was warm at best and the service slow! Read moreGenuine Expedia guest review
Nice hotel, very comfortable and convenient. We had a great breakfast. We arrived late around 10pm at the hotel and wanted to get something to eat. Restaurant told us they were closed, bit disappointed with this service. We were after travelling a long distance.Genuine Hotels.com guest review
Really nice hotel, we'll worth a visit. Stayed there recently and couldn't say enough about the friendly desk staff. Will defiantly stay again.Genuine Hotels.com guest review
Services were good except one particular lady at the breakfast room that is not very accommodating and nonchalantGenuine Hotels.com guest review
"Great location - very cheap Taxi to downtown"
Excellent Hotel staff - helped us find a good place to have a pint, food and Trad Music.Genuine Expedia guest review
"Nice hotel - within walking distance of Eyre Sq"
Stayed for 2 nights. Good location, helpful staff, clean room, good Spa facilities.Genuine Expedia guest review
nice hotel pleasant stayGenuine Hotels.com guest review
the spa treatment was first classGenuine Hotels.com guest review
"Nice hotel good location"
Staff very nice and helpful. Food in bar nice too. Only criticism was with cocktails......ordered two but would not order any more, staff in question need more training both in quality and presentation. Nonetheless nice hotel.Genuine Expedia guest review
"Great location with parking"
We booked this hotel for our first night in Galway thinking that we would head to Erie Square the next night. We ended up going for a bit of a walk that night and unintentionally found Erie Square. Short story is great hotel with Parking in a good area. The restaurant was also very good.Genuine Hotels.com guest review
"Spa good, the rest..."
Went to Galway for relaxing weekend and treat the lady to some pampering. That is the only thing that went ok, the spa is by far best in Ireland by her opinion, the hotel, leaves a lot to be desired. King size bed, not king size bed- only 2 doubles in the room. Shower towels tiny- slightly oversized hand towels! Night, not relaxing, you had to remember […] to turn certain lights off as the switches by the bed didn't control them, the air conditioning was effective, but even on low covered the tv volume, and a mystery droning that prompted me in the middle of the night to take out the room key- but still it persisted. On check out we mentioned this. Got locked out of the room after the visit to the spa as both keys were deactivated owing to a missing link between computer and key cards. All in all, for relaxation, visit the spa, but choose to sleep at another location. Read moreGenuine Hotels.com guest review
I had to get outside line to order breakfast in room-took 2 hours and tea cold and breakfast horrible.Genuine Hotels.com guest review
We have juz come bak from a weekend stay at de pillo hotel and i have to say we luved it. De staff wer so polite at all times. We had breakfast lunch an dinner on de saturday an de food was superb. Eyre square is only a 10 minute walk away an der is a taxi rank rite outside de hotel. De spa was excellent an very relaxing. Overall we had a really relaxin […] weekend an will definitely return to dis hotel. Many tanx to all de staff for makin our stay so good an keep up de good wrk. Read moreGenuine Hotels.com guest review
Had an amazing weekend with the girlfriend hotel was amazing great food and staff everything was amazing highly recommend to anyone visiting galway great location well done pillo hotelGenuine Expedia guest review
3 night stay in February, clean well kept hotel with helpful, friendly staff. Breakfast was OK, good deal on a meal for 2 in the restaurant but the menu is limited. 20 minute walk to the city centre or 7 euro in a taxi.Genuine Hotels.com guest review
very clean, good food friendly staff ,excellent breakfast plenty of choice for everyones tastes,,overall excellent hotelGenuine Hotels.com guest review
"veryy good location"
the hotel was fantastic and lovely room and lovely staffbut before midnight it was quite noisy as in you could hear people in the next room talking and listening to loud tv also some people outside were audible. but if one isn't a light sleeper wanting an early night then its perfect.apart from that it was greatGenuine Hotels.com guest review
Was there for 2 days attending a conferemce - very good business hotel, free parking & WiFi, excellent location - not far from city centre, yet quiet and easy to find.Genuine Hotels.com guest review
"Quite unlike Pillo Hotel and Spa"
This time around I didn't get the kick, heater was not working properly, though the Manager was kind enough to bring in a heater and gave me discount, the breakfast was not full Irish and the waiters on duty that morning were not friendly at all, but will still stay there.Genuine Hotels.com guest review
Everything was very nice. Have almost no complaints apart from one night the maintenance crew kept cutting off the power to our floor. Excellent food, lovely bar, comfortable and clean room, close to the city center. Would highly recommend and will most likely return.Genuine Hotels.com guest review
On first sighting of the hotel it looked rely good once inside we were pleasantly surprised we were greeted with politeness and given our room, when we got in,,there was no heating , we made a comment at the reception and was given a small portable heater that sounded like a motorbike engin,we suffered this for 2nights and we went to reception and we […] were given another room only to find that there was a heater in the corner of the bedroom, l went to turn the heating on,but the main power was not working, we made a comment at reception and yet again they gave us another room this time on the second floor,it was by this time friday and we are fed up to the teeth by now, we moved all our gear again and moved, all was OK we had heating and we thought we could settle down to the rest of our stay,we went to bed early as we were by now very tired my wife being 73 and myself being 65 and disabled, at 03-00am we were woken to this very very high pitched screen several times and then a door slamming and a person running down the corridor like an elephant,, again we made a visit to reception and told them we had. Had enough but they spoke to us very quickly and told us to go to this room on the top floor,when we got there it turned out to be the pent-house now this was a lovely room with heating and everything else that anyone would want,, our holiday was ruined and it is all the fault of the maintenance team it seems that nobody can be bothered to do a checks on the rooms as they should do, it would not take long for them to make a list and go around to each room and check for Heating,Lights ,Water, Toilet and anything else that might be or go wrong in a room that they are charging good money for,,a wonderful. Part of Ireland that we could not make the most of as we were too busy moving, Ireland again yes yes, but the Pillow hotel never never again, shame on them Read moreGenuine Hotels.com guest review
"good value hotel"
i stayed at the hotel over the weekend(2nights) and i was very satisfied. Breakfast was nice with a good selection with both Irish and continental breakfast. distance to city center is about 10-15 minute walk which is no problem. lots of shopping centres nearby if you are into thatGenuine Hotels.com guest review
very friendly staff and hotel was very clean and tidyGenuine Hotels.com guest review
"Shops and town nearby"
Hotel modern and clean, staff friendly and courteous at all times. Town within walking distance and plenty of shops and places to go nearby. All in all a very enjoyable stay in Galway.Genuine Hotels.com guest review
We were extremely happy with the friendly staff and the overall condition of the staff. One of the evenings, my partner and I decided to have bar food, my partner had Thi green curry, he found the rice cold and lumpey, the chichen was cold, very dry and burnt in places. We would stay in the hotel again as we really enjoyed our stay.Genuine Hotels.com guest review
"near to town"
Put in wrong room, alcohol served gone off, room fan blowing cold air had to put on fan heater, room not cleaned after card put out, card not collected for breakfast in room on Sunday morning.Genuine Hotels.com guest review
Hotel and spa very nice I'll defo be back again .. Food was lovely and the spa wAs great I had treatments both days of our stay and they took great care of me ;)Genuine Hotels.com guest review
Brilliant hotel location and service very good never had a complaint to make.Genuine Hotels.com guest review
Well done on a very well run and welcoming hotel. Staff very attentive and efficient. Spotless cleanGenuine Hotels.com guest review
We were really looking forward to our night break away at the Pillo Hotel. As we have a baby at home we said we'd treat ourselves and book the deluxe double room. When we were shown the room we were very disappointed. What we had after paying for a deluxe double room was a twin room with the two beds shoved together and two separate mattresses. We rang […] reception to see was there a mistake as we'd booked a deluxe, double room. We were told there was no mistake. we weren't offered another room just told that was it basically like it or lump it. I find it hard to believe that a double deluxe room is a twin room with beds shoved together, if I had known that I could have saved us some money and just booked the twin!!! Read moreGenuine Expedia guest review
Although it was just an overnight stay, I found The Pilo very comfortable & the staff attentive. I had breakfast next morning which offers the usual breakfast fare. The only slight downfall is you may need car or taxi to get into the city or salthill but these are both only 5minsGenuine Hotels.com guest review
"Good last minute deal"
The stay was comforting. The room was big with 2 double beds. Clean toilet and good parking space. Good breakfast served.Genuine Hotels.com guest review
It was a lovely weekend. The room was clean & quiet as requested. We didn't use the Spa as we were in Galway City most of the time until nighttime. We had a drink at the hotel Friday night and found it reasonable. I would suggest you get up by 10.00AM for breakfast as its self service and some of the food containers were empty. On the other side the […] underground car park is excellent and the reception desk staff were very helpful in all matters that we asked. We would return again, it was great value. Carol Read moreGenuine Hotels.com guest review
"Not what we paid for"
Upon arriving at the hotel, we were told that we would not be getting the King room that we booked, but rather two (very tiny) double beds. When pointed out that we had paid for the King room, we were told that 'there was nothing they could do' as they were full up. No alternative complementaries were offered. Room itself was OK, although the beds were […] very small (I am 5"3 and my feet were sticking out). Breakfast next morning was very underwhelming and overpriced, however evening meal was decent. Only plus was the Spa which was well worth it and extremely relaxing, however that won't be enough to keep us returning. Must try harder. Read moreGenuine Hotels.com guest review
"Good location, within walking d2stance to the city"
Hotel was in a good location. The breakfast and bar food was very good and reasonably priced. The only real complaint i would have is that the room was very good, the heating in the hotel room was very poor and therefore made our stay quite uncomfortable.Genuine Hotels.com guest review
"Not good value"
We stayed for a weekend. The spa was awful, no pool or anything. The treatment wasn't up to scratch and the shower wasn't working in our room which is totally unacceptable.Genuine Hotels.com guest review
My husband and I who are in our 30's, really enjoyed our stay in The Pillo hotel last weekend. The location was great, we enjoyed the 15 minute stroll into Eyre Square, and found it very convenient for shopping in the nearby Dunnes Stores, Terryland & also the Galway Shopping Centre on Headford Road. The hotel itself was very modern, rooms were spacious, […] comfortable and spotless. Staff were very helpful & friendly. Bar had a nice relaxed atmosphere, and food was good. Would definitely recommend to both couples and families. Read moreGenuine Hotels.com guest review
"ideal for a getaway"
Great location with plenty of room space. The breakfast was superb and credit to Cliona for remembering what we had for breakfast from the first morning.Genuine Hotels.com guest review
Excellent facilities Short walk to city centre Plenty of shopping nearbyGenuine Expedia guest review
Hotel staff were very pleasent but bar staff need to improve their attitudeGenuine Hotels.com guest review
"Stay at Pilo Hotel"
We had a really lovely time at the Pilo Hotel and would definetely stay againGenuine Hotels.com guest review
had to be moved as the pipe under the sink broke. service in bar very slow, only one poor man on all the time, too busy for one man. good location for visiting galway but taxis expensive in and out at nightGenuine Hotels.com guest review
Great hotel and great price. Really close tothe city centre. Geeat staff. Really enjoyed the stayGenuine Expedia guest review
Cant fault this hotel, staff were very pleasent and helpful, rooms were great and food in the restaurant was top drawer... order the lamb!!Genuine Hotels.com guest review
Found service at breakfast was a bit chaotic on both mornings, there didn't appear to be a floor Manager & staff did not appear to be clear on who was resonsible for various duties, particularrly when it came to seating arrangements/clean up etc. Buffet service; food quality was excellent. Would definetly stay here again.Genuine Hotels.com guest review
"Close enough to City"
Very comfortable room, nice bar/restaurant, good service,Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )