very friendly staff and hotel was very clean and tidyGenuine Hotels.com guest review
"Shops and town nearby"
Hotel modern and clean, staff friendly and courteous at all times. Town within walking distance and plenty of shops and places to go nearby. All in all a very enjoyable stay in Galway.Genuine Hotels.com guest review
We were extremely happy with the friendly staff and the overall condition of the staff. One of the evenings, my partner and I decided to have bar food, my partner had Thi green curry, he found the rice cold and lumpey, the chichen was cold, very dry and burnt in places. We would stay in the hotel again as we really enjoyed our stay.Genuine Hotels.com guest review
"near to town"
Put in wrong room, alcohol served gone off, room fan blowing cold air had to put on fan heater, room not cleaned after card put out, card not collected for breakfast in room on Sunday morning.Genuine Hotels.com guest review
Hotel and spa very nice I'll defo be back again .. Food was lovely and the spa wAs great I had treatments both days of our stay and they took great care of me ;)Genuine Hotels.com guest review
Brilliant hotel location and service very good never had a complaint to make.Genuine Hotels.com guest review
Well done on a very well run and welcoming hotel. Staff very attentive and efficient. Spotless cleanGenuine Hotels.com guest review
We were really looking forward to our night break away at the Pillo Hotel. As we have a baby at home we said we'd treat ourselves and book the deluxe double room. When we were shown the room we were very disappointed. What we had after paying for a deluxe double room was a twin room with the two beds shoved together and two separate mattresses. We rang […] reception to see was there a mistake as we'd booked a deluxe, double room. We were told there was no mistake. we weren't offered another room just told that was it basically like it or lump it. I find it hard to believe that a double deluxe room is a twin room with beds shoved together, if I had known that I could have saved us some money and just booked the twin!!! Read moreGenuine Expedia guest review
Although it was just an overnight stay, I found The Pilo very comfortable & the staff attentive. I had breakfast next morning which offers the usual breakfast fare. The only slight downfall is you may need car or taxi to get into the city or salthill but these are both only 5minsGenuine Hotels.com guest review
"Good last minute deal"
The stay was comforting. The room was big with 2 double beds. Clean toilet and good parking space. Good breakfast served.Genuine Hotels.com guest review
It was a lovely weekend. The room was clean & quiet as requested. We didn't use the Spa as we were in Galway City most of the time until nighttime. We had a drink at the hotel Friday night and found it reasonable. I would suggest you get up by 10.00AM for breakfast as its self service and some of the food containers were empty. On the other side the […] underground car park is excellent and the reception desk staff were very helpful in all matters that we asked. We would return again, it was great value. Carol Read moreGenuine Hotels.com guest review
"Not what we paid for"
Upon arriving at the hotel, we were told that we would not be getting the King room that we booked, but rather two (very tiny) double beds. When pointed out that we had paid for the King room, we were told that 'there was nothing they could do' as they were full up. No alternative complementaries were offered. Room itself was OK, although the beds were […] very small (I am 5"3 and my feet were sticking out). Breakfast next morning was very underwhelming and overpriced, however evening meal was decent. Only plus was the Spa which was well worth it and extremely relaxing, however that won't be enough to keep us returning. Must try harder. Read moreGenuine Hotels.com guest review
"Good location, within walking d2stance to the city"
Hotel was in a good location. The breakfast and bar food was very good and reasonably priced. The only real complaint i would have is that the room was very good, the heating in the hotel room was very poor and therefore made our stay quite uncomfortable.Genuine Hotels.com guest review
"Not good value"
We stayed for a weekend. The spa was awful, no pool or anything. The treatment wasn't up to scratch and the shower wasn't working in our room which is totally unacceptable.Genuine Hotels.com guest review
My husband and I who are in our 30's, really enjoyed our stay in The Pillo hotel last weekend. The location was great, we enjoyed the 15 minute stroll into Eyre Square, and found it very convenient for shopping in the nearby Dunnes Stores, Terryland & also the Galway Shopping Centre on Headford Road. The hotel itself was very modern, rooms were spacious, […] comfortable and spotless. Staff were very helpful & friendly. Bar had a nice relaxed atmosphere, and food was good. Would definitely recommend to both couples and families. Read moreGenuine Hotels.com guest review
"ideal for a getaway"
Great location with plenty of room space. The breakfast was superb and credit to Cliona for remembering what we had for breakfast from the first morning.Genuine Hotels.com guest review
Excellent facilities Short walk to city centre Plenty of shopping nearbyGenuine Expedia guest review
Hotel staff were very pleasent but bar staff need to improve their attitudeGenuine Hotels.com guest review
"Stay at Pilo Hotel"
We had a really lovely time at the Pilo Hotel and would definetely stay againGenuine Hotels.com guest review
had to be moved as the pipe under the sink broke. service in bar very slow, only one poor man on all the time, too busy for one man. good location for visiting galway but taxis expensive in and out at nightGenuine Hotels.com guest review
Great hotel and great price. Really close tothe city centre. Geeat staff. Really enjoyed the stayGenuine Expedia guest review
Cant fault this hotel, staff were very pleasent and helpful, rooms were great and food in the restaurant was top drawer... order the lamb!!Genuine Hotels.com guest review
Found service at breakfast was a bit chaotic on both mornings, there didn't appear to be a floor Manager & staff did not appear to be clear on who was resonsible for various duties, particularrly when it came to seating arrangements/clean up etc. Buffet service; food quality was excellent. Would definetly stay here again.Genuine Hotels.com guest review
"Close enough to City"
Very comfortable room, nice bar/restaurant, good service,Genuine Hotels.com guest review
"Quality of service and staff super"
Clean, comfortable and staff very courteous and helpfulGenuine Hotels.com guest review
very good thanks hotel comGenuine Hotels.com guest review
hotel wasn/t to bad.no problems at all. clean comfordable,excellent food reception was efficent & friendyGenuine Hotels.com guest review
hotel was ok but its alot more than a 15 minute walk to city centreGenuine Hotels.com guest review
I think that booking a hotel through a website like hotels . com you get a room that has alot of noise going on outside, our room had extractor fans outside the window, staff were nice and helpfull, but the bar menu was'nt great, poor choices with hardly any meat on offerGenuine Hotels.com guest review
Very comfortable and not too far from town centreGenuine Hotels.com guest review
"A Little Disappointing"
My wife and I stayed at the Pillo hotel for two nights. There were a few little things that disappointed us. First of all, on the evening we arrived we went for a meal in the bar downstairs. The food was terrible. The worst I had had in a long while. I got a cod and chips. My chips were hard and the fish was so greasy. My wife ordered a pasta which […] was very bland. One other thing that annoyed me was the comfort of the bed in our room. It was supposed to be a double but ended up being two singles pushed together. Now I've seen this done in other hotels before but here it was very uncomfortable because at the point where the two single matresses met, there was a 'hard' ridge running the length of the bed. I found it very difficult to get to sleep. One a better note the breakfast was very good. Read moreGenuine Hotels.com guest review
"Okay if you're passing thorough"
This was a fairly good hotel, as evidenced by the large number of package tour buses that pull up here (people paying for a package tour won't generally put up with a bad hotel). The staff were good, it had all the facilities you'd expect, and it was right near a supermarket and shopping centre. However, it was a bit far from the city centre. The walk […] into town took around 15mins, down beside the freeway for a lot of it. I gave up and got a taxi for a few trips, which only cost around €8, a plus. But it was too far out of town for my liking. If staying in Galway to see the sights, it might be worth considering somewhere closer in. But then again, the hotel and facilities are a bargain at the rack rate. I will stress that this is a nice hotel, and I doubt you'd get anything closer as nice for this rate. Read moreGenuine Expedia guest review
Very good. Dinner excellent. Bit noisy early in morning from sercices trucks, vans etc. Query if roadside bedroom window double glazing hasn't broken down - worth checking. Overall pretty goodGenuine Hotels.com guest review
I had a very comfortable stay in the hotel.The staff were really nice and the room was very clean.The breakfast was brilliant and we received very good service throughout our stay.The only draw back was that the hotel was further out of Galway city centre than expected.Genuine Hotels.com guest review
Very relaxingGenuine Hotels.com guest review
"lovely Hotel close to Eyre Square"
Stayed for two nights & we really enjoyed our stay.Genuine Expedia guest review
Very pleased staff very helpfull will defintley stay there when visiting galway again.Genuine Hotels.com guest review
"comfortable and very clean"
Hotel very good but a bit far out of town for walking.Genuine Hotels.com guest review
The hotel was gorgeous, huge and clean rooms, lovely modern bathroom. The restaurant was expensive but well worth it, all food was great quality and very tasty. Only a 10 minute walk into the city centre anda Spar and Indian restaurant are next door :)Genuine Hotels.com guest review
"A Comfortable stay with Excellent Service"
From the start I was impressed with the service. Check-in was fast, courteous and efficient. The room itself (King Size deluxe) was extremely comfortable and suitably sized. A further couple of queries (local facilities etc.) at the desk were knowledgeably and helpfully answered. Traffic noise was a minor issue but a closed window and the air conditioning […] (!) sorted that. The only small issue was - as in most hotels, nowadays - the poor level of lighting in the bath room: the provision of a lighted shaving/make-up mirror would solve this. Breakfast was ample and delicious - I'm sure we will be back again Read moreGenuine Hotels.com guest review
"Not a 4 star"
Ideal location a short walk from City centre, but if you are expecting 4 star luxury you will be dissatisfied. An average 3 star I would say. The staff were professional and polite, David at the front desk was especially helpful when we asked to be changed from the room allocated because it was too noisy, ask for a room overlooking the courtyard, nice […] and Quiet! The seating in the bar was very worn and shabby, not what you would expect. Overall disappointing. Read moreGenuine Hotels.com guest review
lovely stay very nice and helpful staff really enjoyed our stayGenuine Expedia guest review
"good four star -"
right in the middle of the worst traffic jams Galway has! Hotel was excellent, food pretty good. Could have wished for a more comfortable mattress but I guess no hotel mattress is as comfortable as one's own. Would use again.Genuine Hotels.com guest review
"Ok hotel, unhelpful staff"
At checkin staff member was unhelpful didn't tell us breakfast times or where restaurant or spa etc was. Next day asked at reception what time spa opened until and was told 7, went to visit spa at 5:40 and was told via spa staff they had closed early for cleaning!Genuine Expedia guest review
enjoyed it meals were well done the whole atmosphere was niceGenuine Hotels.com guest review
Good Hotel, Good Location Good FoodGenuine Hotels.com guest review
Good quality hotel, delivery trucks to local business very noisy from 5am, however I would stay there againGenuine Hotels.com guest review
"Noisy Ring Road."
My room was on the third floor overlooking an incredibly busy ring road.It was south facing and got incredibly hot.The air conditioning was poor but very noisy.Open the window and it was noisy. Reception and Dining room staff friendly. Spa staff seemed half asleep most of the time. Better hotels neare the town centr. If you want to be on a ring road […] this is the one for you. Read moreGenuine Expedia guest review
"Great hotel ten mins walk from Galway city"
We were very happy with our hotel overall. We stayed for the Galway Arts Festival and it was good value as many hotels are dearer at this time. There's plenty to choose from at breakfast and the service was friendly and fast. My sister enjoyed the Thermal suite. It costs €5 if you are not on a package. The only problem we had was there was a rare heat […] wave in Galway and our air conditioning didn't work . We could have moved but didn't bother. Would be happy to return. Read moreGenuine Hotels.com guest review
"First class hotel"
Great hotel,rooms big & bright,staff very helpfull, breakfast very good. A good 20 min walk to Galway city CenterGenuine Hotels.com guest review
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