All hotels in Galway, Ireland
1 room, 2 adults
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Headford Point, Headford Road, Galway, Galway, Ireland, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 518 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    3.7
4.0 / 5Excellent
"Luxurious hotel, not walking distance to Old Galwa"
Traveling with husband, sister/brother-in-law. Pillo is a very nice hotel, rooms are spacious (we had king sized beds) and clean. The bed was comfortable and sufficient pillows. The exhaust/vent fan in the bathroom did not work. Service in the hotel restaurant was indifferent, almost rude. We sat at a table in the bar area, several servers walked by to other tables including one right next to us, without acknowledging our presence or sending over the assigned server. We had to go to the bar to get drinks, had to remind the bar tender to finish pouring pints, of Guinness, had to flag down another server to order food. As a result we did not eat there after the first night.
Genuine Hotels.com guest review
2 night family trip Apr 17, 2013
Kim
US
4.0 / 5Excellent
The site says that wifi is free, it isn't. It is only free in the lobby. Otherwise, lovely hotel.
Genuine Hotels.com guest review
1 night business trip Mar 31, 2013
A Traveler
US
4.0 / 5Excellent
"getaway to Galway"
great great great hotel staff, inexpensive taxi into Galway city centre- parking onsite for free a huge plus- only complaint was of the several rooms we booked the toilets had trouble flushing....would totally book again though...
Genuine Hotels.com guest review
2 night trip with friends Oct 9, 2012
A Traveler
US
4.0 / 5Excellent
Very convenient location with adjacent grocery store and good restaurant. The room was well appointed and clean. I would stay there again despite one annoying problem: no internet in our room when we arrived eager to use it. We were told that our own equipment was at fault. We disputed that. Promises of fixing the problem were not kept as were assurance that we would be advised of the progress of fixing it. This is a business hotel with an inferior computer in the lobby. We were told to use it instead which was a waste of time. Other guests complained as well. Suddenly, the next morn the internet worked.
Genuine Hotels.com guest review
Other trip Oct 4, 2012
Christa
US
4.0 / 5Excellent
Stayed in 8 hotels throughout southern Ireland and this hotel was on the positive, including their SPA services, which we utilized during our stay.
Genuine Hotels.com guest review
2 night trip Sep 20, 2012
Jeri K - Sept 2012
US
5.0 / 5Outstanding
very friendly staff - kid friendly which is rare for nice hotels - resturant had good food - good breakfast - good parking
Genuine Hotels.com guest review
2 night trip Sep 15, 2012
A Traveler
US
2.0 / 5Fair
"Nice people but needs investment"
Advertized free wifi is in the lobby only. Rooms have old school cable only. Refrigerator and coffee kettle did not work. Iron emitted black dust and had significant baked on residue. Location is in a low end bargain mall with zero charm. Try somewhere closer in to the centre.
Genuine Hotels.com guest review
1 night trip Sep 3, 2012
Gordan
US
3.0 / 5Good
"Misleading on location too far from City Center"
OK hotel misleading on distance from City Center not only is it far its also through remote and more commercial areas. Staff uninformed about breakfast hours we were told by two different people wrong hours. WIfi did not work in room despite responsive staff until the next day when Manager assisted. Room clean and comfortable. Spa only open from 10 to 6pm so how can anyone use? Great to have free parking. Would not stay here again.
Genuine Hotels.com guest review
2 night trip Aug 26, 2012
Bea
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
Good bus for town just outside, shop next door is handy. Bar is small but the food is very good. Staff were very nice.
Genuine Hotels.com guest review
4 night romance trip Aug 18, 2015
Martin
IE
3.0 / 5Good
"Bit of a stroll from city."
Very quiet hotel. Reception staff very helpfull. Room clean very warm.
Genuine Hotels.com guest review
2 night romance trip Aug 14, 2015
Noeleen
IE
5.0 / 5Outstanding
"Excellent hotel"
Excellent hotel.... Good location and service
Genuine Hotels.com guest review
2 night trip with friends Aug 14, 2015
STANLEY
GB
3.0 / 5Good
"Not a family hotel."
I had a 4 night stay with the family. I would not recomend the pilo as a kid friendly hotel. All staff were very polite and could not help you enough, except for a grumpy wee man who worked in the bar area. enough except for a grumpy little man who worked in the bar area.
Genuine Hotels.com guest review
5 night family trip Aug 12, 2015
A Traveler
GB
4.0 / 5Excellent
"Comfy, quiet, close enough."
Just an overnight. Very comfortable and clean room. Short cab ride to city center. Staff very helpful. Didn't do any spa time since there is no hair salon on premise, esp with it being just an overnight.
Genuine Hotels.com guest review
1 night trip with friends Aug 13, 2015
Erica
GB
4.0 / 5Excellent
Hotel was excellent, however location was a lot further out than you described it, we had to get several taxi's
Genuine Hotels.com guest review
3 night family trip Aug 11, 2015
thomas
GB
5.0 / 5Outstanding
"August stay"
Lovely hotel and friendly staff. A bit of a walk to the city centre. But would recommend
Genuine Hotels.com guest review
4 night romance trip Aug 10, 2015
John
GB
4.0 / 5Excellent
Lovely spacious clean room and great breakfast. Staff all very helpful and pleasant. Only fault would be the room doors closing could be quite noisy. A good 15 minutes walk into town, however, taxis are available as soon as you want one. Would recommend this hotel.
Genuine Hotels.com guest review
3 night romance trip Jul 24, 2015
Helen Anne
GB
2.0 / 5Fair
The hotel is at a busy intersection, but the underground parking was great. Since it was a spa, a very nice, soothing and not overwhelming fragrance was lightly in the air throughout the hotel. Nice people to greet you, the room was clean and comfortable - but then the AC didn't work! In fact it seemed to be on HEAT! And this was summer! UGH! ALSO!! VERY IMPORTANT! The hotel address does NOT show up in a GPS. Get an alternative address to plug in - it is tricky otherwise.
Genuine Hotels.com guest review
1 night family trip Aug 6, 2015
A Traveler
IE
5.0 / 5Outstanding
"Great Hotel"
Great Hotel. Big rooms. Good breakfast. Book Spa in advance (good prices on treatments).
Genuine Hotels.com guest review
2 night family trip Jul 22, 2015
A Traveler
GB
4.0 / 5Excellent
Lovely room, location in terms of closeness to city centre is great. Tried bar food meal on first evening, the place was pretty busy but service was good. One thing though: get the groups of smokers away from your entrance, aaargh!!
Genuine Hotels.com guest review
3 night romance trip Jul 18, 2015
Brendan
GB
4.0 / 5Excellent
Excellant hotel,outside a bit confusing with a petrol station at the entrance.Inside a lovely place to stay,rooms very good and very clean .Recption staff very nice and helpful and the food excellant.Bar area good and staff friendly,it seemed under staffed during busy times in the bar and resturant .Overall a very nice stay there.
Genuine Hotels.com guest review
1 night romance trip Jul 16, 2015
paul
IE
4.0 / 5Excellent
"Gal-stay !"
A very enjoyable time and very helpful staff.
Genuine Hotels.com guest review
1 night trip with friends Jul 19, 2015
Matthew
IE
5.0 / 5Outstanding
"Top Class"
The hotel was great, good location, good food, drink.
Genuine Hotels.com guest review
3 night trip with friends Jul 16, 2015
A Traveler
GB
4.0 / 5Excellent
"Pillo stay"
Good value, friendly staff, off centre location, secure parking
Genuine Hotels.com guest review
3 night romance trip Jul 11, 2015
Michael
GB
5.0 / 5Outstanding
"Highly recommend this hotel"
Extremely comfortable rooms, easy parking, lovely staff & great food - will definitely re-visit.
Genuine Hotels.com guest review
3 night romance trip Jul 11, 2015
Paula
GB
3.0 / 5Good
"Pillo Hotel"
We stayed in a room to the front of the hotel so when traffic started to get busy around 6.30am it was very difficult to sleep after that.
Genuine Hotels.com guest review
2 night romance trip Jun 23, 2015
A Traveler
GB
4.0 / 5Excellent
Hotel itself is nice enough to stay in and the location coming from Dublin very convenient and easy to find. The surroundings of the hotel though are quite depressing and do not contribute to the relaxing experience I'd expect from a hotel stay.
Genuine Hotels.com guest review
2 night family trip Jun 28, 2015
A Traveler
IE
5.0 / 5Outstanding
"Great stay"
Enjoyed the hotel, staff were great, our only complaint was accessing the hotel by car during heavy traffic times, which is not really under the control of the hotel.
Genuine Hotels.com guest review
3 night trip with friends Jun 22, 2015
A Traveler
CA
5.0 / 5Outstanding
"Fantastic hotel"
When you pull up and realise you are staying beside a petrol station your heart will sink however the minute you step inside the hotel everything changes! The staff are extremely helpful and friendly. The free parking is great no problem getting a spot. The room is very big, one of the biggest hotel rooms I have stayed in and there are two double beds! The room was spotless and everything seemed new. The breakfast was v good, cereals, ham, cheese, fresh croissants and rolls, brown bread etc and all the usual fry. We had dinner in the restaurant,49 euro for two courses and a bottle of wine fantastic value! The menu was varied and for an additional 5euro each you could get steak as a main course. It's a 15 min walk to city centre(I'm not a fast walker). I could not fault this hotel
Genuine Hotels.com guest review
2 night romance trip Jun 14, 2015
Anna
IE
5.0 / 5Outstanding
"Great stay"
Excellent friendly service throughout, they even posted out earrings I'd left behind in my room within a day of me calling them, only problem with room was that beds were very small, we stayed 3 nights & ended up sleeping in separate beds to get a good sleep.it is a 15 minute walk from eyre sq but doesn't feel like it as you walk along with Galway shopping centre on one side and places like woodies, McDonald's , the cinema etc on the other so you feel as though you are close to town. Great stay, would go back.
Genuine Hotels.com guest review
3 night romance trip Jun 13, 2015
A Traveler
IE
4.0 / 5Excellent
Very handy hotel, but in a very busy area.
Genuine Hotels.com guest review
1 night romance trip Apr 27, 2015
A Traveler
AU
3.0 / 5Good
This hotel is in a peculiar location, with a petrol station attached and retail unit sharing the ground floor. The staff were nice and made the most of the situation but unless you just want somewhere to put your head down and sleep this is not the place for you.
Genuine Hotels.com guest review
1 night family trip Jun 13, 2015
A Traveler
IE
4.0 / 5Excellent
"Great all round"
Great place
Genuine Hotels.com guest review
2 night trip Jun 5, 2015
A Traveler
IE
5.0 / 5Outstanding
"Pillo"
A very enjoyable and relaxing stay.
Genuine Hotels.com guest review
Response by Pillo Hotel & Spa
Dear Guest, Thank you for your positive feedback Mark Cronin Deputy General Manager
2 night romance trip May 31, 2015
A Traveler
GB
5.0 / 5Outstanding
"Nice place to stay"
Great place to stay 15 mins walk from city centre friendly staff very clean
Genuine Hotels.com guest review
2 night romance trip Jun 1, 2015
A Traveler
GB
1.0 / 5Poor
"Very disappointed!"
Overall terrible experience,Boasts a short walk to city but its not!!Room was above a 24hr filling station and besides a busy motorway....very noisy all night. Breakfast the next morning was very poor...good selection but poor quality...overall very unhappy experience.
Genuine Hotels.com guest review
1 night romance trip May 28, 2015
colm
IE
5.0 / 5Outstanding
"fab place to stay"
pillo hotel is one on the top hotels i have stayed in from the moment we arrived till the day we checked out the staff could not of been more helpful and were very friendly the food was fantastic and there was a wide selection on the menu to choose from, you would be spoilt for choice, the rooms were very tidy and spacious with a cozy bed you would not want to leave there is'nt one complaint that to have about this hotel i really enjoyed my stay here would certainly return to it again and recommend it to friends and family.
Genuine Hotels.com guest review
3 night romance trip May 27, 2015
Patrick
IE
4.0 / 5Excellent
"Good location and nice room"
We stayed for 3 nights in the Pilo. The room was perfectly clean so no complaints there. Breakfast was included in our booking and there was a good selection of hot food and cereal/juice. We also ate in the bar one evening and had a pizza which was very nice. Would stay here again if coming to Galway :)
Genuine Hotels.com guest review
3 night romance trip May 27, 2015
Marion
IE
4.0 / 5Excellent
"Excellent service , a little away from the action."
Service was excellent. When we checked in we left & went into town for the day. Upon our return from dinner it was obvious that someone close by to our room was smoking & this is a smoke free hotel. We called the front desk & I assume it was a manager came to our room within minutes. He had a porter come & assist us & moved us to a new room immediately. The hotel was a little farther from the center of town than we would of liked & the air conditioner was not great. I am sure if I had told them about the air they would have move us again.
Genuine Hotels.com guest review
2 night romance trip May 23, 2015
Gail
CA
4.0 / 5Excellent
"Fine hotel - couldn't really be faulted."
Very nice, clean, comfortable hotel. The staff were most hospitable and the Spa facility is top notch too. Would definitely stay here again.
Genuine Hotels.com guest review
3 night trip May 17, 2015
A Traveler
IE
5.0 / 5Outstanding
"Modern hotel"
Pillo, despite the odd name, is a pleasant modern hotel within easy reach of the CBD. The rooms are spacious and the bathrooms clean. The restaurant was good and the service excellent. There were a number of tourist busses while war were there(3 nights) but they did not impact on the ambience.
Genuine Expedia guest review
Other trip May 22, 2015
Les
AU
5.0 / 5Outstanding
"fantastic"
hotel was lovely clean food very good not far from town plenty to do plenty of pub was fab Fanta hotel was fantastic food fantastic very clean hotel would book again
Genuine Hotels.com guest review
3 night trip May 15, 2015
granville
GB
2.0 / 5Fair
"Short break"
It was a holiday week-end and we enjoyed our stay, everything was nice and clean but no extras here.
Genuine Hotels.com guest review
2 night romance trip May 2, 2015
Evelyn
IE
4.0 / 5Excellent
"Pillo 30th April 2015 4 nights"
Pillo is a lovely hotel - staff are friendly and always happy to help. Room was spacious, comfy and clean. The only two downfalls were that the residents bar was room charged only - the cash bar finished at 11pm. Also town was a good 15-20 minute walk away, longer if you don't have good mobility. A nice walk but we had to get taxi's in the evenings when the Mrs was in heels! Taxis cost anything between €8-€12 to town for a one way trip
Genuine Hotels.com guest review
4 night romance trip Apr 30, 2015
Daniel
GB
4.0 / 5Excellent
"Def worth a stay"
Friendly staff.Good location.5-10 min walk into the centre of Galway city.A very comfortable stay during a weekend break and would recommend for anyone coming to this great city
Genuine Hotels.com guest review
3 night family trip May 1, 2015
Michael
IE
5.0 / 5Outstanding
"Nice and comfortable"
Really nice hotel, great breakfast.
Genuine Hotels.com guest review
1 night family trip Apr 21, 2015
Adiel
IE
5.0 / 5Outstanding
"A1"
Great from booking in to checking out very friendly staff.
Genuine Hotels.com guest review
1 night romance trip Apr 20, 2015
paul
IE
3.0 / 5Good
"Wouldn't go back"
Staff were lovely
Genuine Hotels.com guest review
1 night business trip Apr 16, 2015
A Traveler
GB
4.0 / 5Excellent
"A great hotel at a great price"
Really enjoyed this hotel, normally stay at the Radisson but this one was closer to where we needed to go each day so booked it instead this time; really pleased we did - it's clean, vibrant, centrally located, pleasant staff, free parking underneath, great breakfast, nice bar, lovely big beds, all the channels, couldn't fault it in truth
Genuine Hotels.com guest review
2 night family trip Apr 17, 2015
Rory
IE
5.0 / 5Outstanding
"2 night break"
Gift for Christmas. Good hotel.good food and staff were very friendly. What more can u ask for
Genuine Hotels.com guest review
2 night family trip Apr 6, 2015
Kevin
IE
4.0 / 5Excellent
"Nice central hotel, but not a 4 star"
A pleasant hotel that's within reasonable walk of Eyre Square but not what I would class this as a posh 4 start hotel. Check in staff were very pleasant and the rooms were fine (clean with comfortable beds though basic) but this hotel feels like a 3 star conference / family hotel rather than a 4 star romantic retreat. Buffet breakfast was decent though service that evening in the bar was very slow despite there being few people in drinking. Silly little things like having to trek out of the bar and down the stairs for the toilets when having a drink seemed a little impractical. That said, it was good value but just don't expect it to stand up to the typical 4 star experience you may have had elsewhere.
Genuine Expedia guest review
Other trip Apr 9, 2015
Kevin
GB
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