Loved stay staff more than helpfulGenuine Hotels.com guest review
No poolGenuine Hotels.com guest review
okGenuine Hotels.com guest review
"Room was a let down not 4 star ! No air con"
No air con room was a let down service was very good but I would not rate this hotel 4 star outside was also a let down needs to be updated ! Not what I expectedGenuine Hotels.com guest review
Had a great time in the hotel, from the moment we walked in the door we were met with friendliness and helpfullyness. Starting with the girls on reception, especially Chloe who we were dealing with to the rest of the staff they made our trip a trip to remember. Would highly recommend the hotel as it has great facilities and a great menu at a reasonable […] price. Read moreGenuine Hotels.com guest review
Stayed in Galway pillo hotel. Room okay service okay. Strange area right above a petrol Station. Not cheap even for weeknight rate.Genuine Hotels.com guest review
Very nice stay and about 10 to 15 min walk from city centre. Bar was busy as hotel full but service still very good and efficient. May be returning to Galway in the future and would stay here againGenuine Hotels.com guest review
"1 stay was enough"
Hotel is older and needs some TLC. Upon checking we were told that the dining room was open till 10 and when we went at 8 we were told that they couldn't take us as we didn't have reservation? The place had several empty tables..... we asked about another place to eat but the answer we got was well there is 't much around here... again not helpful.Genuine Expedia guest review
"breakfast was a let down"
We found the hotel nice and the staff were very friendly and couldn't do enough for there customers. The only let down was the breakfast it needs to be improved greatly hot food was dry and hard and could not be eaten. We tried having the breakfast at different times but we found no difference .Genuine Hotels.com guest review
"Really good spot"
We enjoyed the romantic getaway.Genuine Hotels.com guest review
"good for business travel as easy access to Galway"
Hotel has own underground car park with easy access to hotel rooms have everything a sales person requires I asked for a quiet room which was very quiet clean.Genuine Expedia guest review
Enjoyed the comfort of the spacious room and the delicious breakfast! 15 minutes walk to city centre was worth it!Genuine Expedia guest review
Hotel was great, rooms large and well furnished and kept. Hotel had a nice prfoessional feel about it whilst yet retaining that relaxed Irish feel. Really enjoyed my breakfasts too, set me up for shopping around Galway. This hotel had secure underground free parking which for a hotel within a 15 minute walk to the city centre was great. I left my car […] there for my stay without worrying about it. Read moreGenuine Hotels.com guest review
"Normal a nice Place"
Returning customer but this time stay troubled by noisy guests from midnight until 3 am. Staff slow to act. A sleepless night listening to other guests being verbally abused by these drunken idiots. Up to now I loved staying here. Staff very helpful except for the dreary bar staff as usual.Genuine Hotels.com guest review
OkayGenuine Hotels.com guest review
Nice hotel overall, although some of the staff could do with customer service training as they are quite ignorant.Genuine Hotels.com guest review
"Excellent value at convenient location"
An ideal location for a short trip to Galway but access to hotel is poor. Rooms , food and staff all first rate. We ate in hotel having arrived early evening and enjoyed an excellent seafood dish with a bottle of wine for a very reasonable €49. Galway traffic is a nightmare but little the hotel can do with that. Spa looked very inviting but we didn't […] have time on this trip to indulge. Would return. Read moreGenuine Hotels.com guest review
"Great time in Galway"
The hotel is neither grand or sophisticated for expectant guests, yet it is clearly a friendly and warmly welcoming spot which gives you a great indication of Galway itself . The manager was a gentleman and upgraded us ladies to a penthouse suite to which we were bowled over with. The restaurant is atmospheric and the food was nourishing after a windy […] day. The weather means a taxi is a must in travelling to the main city. 6 euro was a reasonable fee. Parking was complimentary too ! Ultimately hearty and chilled out!! Try this great hotel !!! Read moreGenuine Hotels.com guest review
"A nice friendly hotel"
A nice friendly hotel,staff very helpful, room spacious and clean. Plenty of car parking spaces. The hotel is 15mins walk to the city centre.Genuine Expedia guest review
"Great hotel, lovely staff, terrible city..."
So my fiancee and I just spent a few days in Naples. The hotel was wonderful. The room was quite comfortable and modern. The staff were friendly and helpful. Albeit there wasn't much in the way of English television to watch (trust me, at night you'd want to stay in and just watch TV) the overall experience was great. As for the city of Naples...other […] friends and travelers had told me that the city was "quite rough" and "very dirty". Nothing could've prepared me for the experience. I've traveled to some questionable places in the world, but Naples has snuck its way into the top 5 cities in which I did not feel safe. That being said, the food was terrific, once you get past the the filth and noise and uneasy feeling. Read moreGenuine Hotels.com guest review
Enjoyed our stay at the Pillo Hotel also the use of the thermal suite was really relaxed after a day at the shopsGenuine Expedia guest review
Overall the hotel was excellent, rooms were very good, very clean and well equipped, good wifi. However the breakfast should be included in the room rate.Genuine Hotels.com guest review
lovely hotel, comfy, modern and quiet room. food super.. gym grand. hotel staff very helpful.Genuine Hotels.com guest review
"Modern and comfortable with a reasonable price"
The hotel is within walking distance from downtown. Its clean and modern and the staff are very helpful. It was a great value at 63 euros per night.Genuine Expedia guest review
I thought the hotel was lovely and it was great that there was free underground parking. Our first room was at the front of the hotel and was rather noisy as there is a garage there but with help from Arlene at the hotel we were moved to a quieter room at the back. The staff were excellent throughout and the breakfasts were amazing! It was a very comfortable […] base to start your holiday from and very close to the centre of Galway. First Class! Read moreGenuine Hotels.com guest review
"Good one night stay"
Very comfortable room service very good ,,,,, only let down was the bar food which i thought could be betterGenuine Hotels.com guest review
Good hotel. New build. Only 6€ to get to city center by taxi. Good breakfast. Good thermal suite. Good value. Going to stay next time.Genuine Hotels.com guest review
"Girls night away"
1 night away in the pillo hotel-v friendly receptionist on arrival. Room v big with big comfy bed. Location great-less than 10 min walk into town, with a bonus little shopping centre close by to pop into. Would defo stay again.Genuine Hotels.com guest review
"Midweek Stay in the Pillo Hotel Galway"
On arrival at the hotel staff were not very welcoming or helpful. Checked in and was given a room on the first floor. Room was clean enough and a good enough size but some of the furniture was worn and let the experience down. The view from the window was.....eh..... from the back of the hotel onto the other side of the hotel so pretty much nothing […] to write home about. My wife and I were on a break for a couple of days so we were looking for information on places to go things to do etc but there was nothing in the room to help and the wifi didn't work in the room either so had to go down to the foyer to get connected. Found some info there on where to go etc. A notice in the lift advised guests that they were not allowed to bring alcohol not purchased on the premises up to their rooms... not seen that before and I've stayed in a lot of hotels in my time. Anyway, back to the room. The air con and the TV worked fine so all OK there. The shower was not a good experience as there wasn't a very strong flow of water and it took ages to get washed properly. The toilet didn't flush properly either and it took three or four flushes to clear away even just toilet paper! Having had a restless nights sleep, I asked for more pillows for the following night. Breakfast was in my opinion the worst I have ever had in a hotel. No fried eggs, no mushrooms, wee sausages, no potato or soda bread and a very poor selection of cold meat and cheese. The hot food was warm at best and the service slow! Read moreGenuine Expedia guest review
Nice hotel, very comfortable and convenient. We had a great breakfast. We arrived late around 10pm at the hotel and wanted to get something to eat. Restaurant told us they were closed, bit disappointed with this service. We were after travelling a long distance.Genuine Hotels.com guest review
Really nice hotel, we'll worth a visit. Stayed there recently and couldn't say enough about the friendly desk staff. Will defiantly stay again.Genuine Hotels.com guest review
Services were good except one particular lady at the breakfast room that is not very accommodating and nonchalantGenuine Hotels.com guest review
"Great location - very cheap Taxi to downtown"
Excellent Hotel staff - helped us find a good place to have a pint, food and Trad Music.Genuine Expedia guest review
"Nice hotel - within walking distance of Eyre Sq"
Stayed for 2 nights. Good location, helpful staff, clean room, good Spa facilities.Genuine Expedia guest review
nice hotel pleasant stayGenuine Hotels.com guest review
the spa treatment was first classGenuine Hotels.com guest review
"Nice hotel good location"
Staff very nice and helpful. Food in bar nice too. Only criticism was with cocktails......ordered two but would not order any more, staff in question need more training both in quality and presentation. Nonetheless nice hotel.Genuine Expedia guest review
"Great location with parking"
We booked this hotel for our first night in Galway thinking that we would head to Erie Square the next night. We ended up going for a bit of a walk that night and unintentionally found Erie Square. Short story is great hotel with Parking in a good area. The restaurant was also very good.Genuine Hotels.com guest review
"Spa good, the rest..."
Went to Galway for relaxing weekend and treat the lady to some pampering. That is the only thing that went ok, the spa is by far best in Ireland by her opinion, the hotel, leaves a lot to be desired. King size bed, not king size bed- only 2 doubles in the room. Shower towels tiny- slightly oversized hand towels! Night, not relaxing, you had to remember […] to turn certain lights off as the switches by the bed didn't control them, the air conditioning was effective, but even on low covered the tv volume, and a mystery droning that prompted me in the middle of the night to take out the room key- but still it persisted. On check out we mentioned this. Got locked out of the room after the visit to the spa as both keys were deactivated owing to a missing link between computer and key cards. All in all, for relaxation, visit the spa, but choose to sleep at another location. Read moreGenuine Hotels.com guest review
I had to get outside line to order breakfast in room-took 2 hours and tea cold and breakfast horrible.Genuine Hotels.com guest review
We have juz come bak from a weekend stay at de pillo hotel and i have to say we luved it. De staff wer so polite at all times. We had breakfast lunch an dinner on de saturday an de food was superb. Eyre square is only a 10 minute walk away an der is a taxi rank rite outside de hotel. De spa was excellent an very relaxing. Overall we had a really relaxin […] weekend an will definitely return to dis hotel. Many tanx to all de staff for makin our stay so good an keep up de good wrk. Read moreGenuine Hotels.com guest review
Had an amazing weekend with the girlfriend hotel was amazing great food and staff everything was amazing highly recommend to anyone visiting galway great location well done pillo hotelGenuine Expedia guest review
3 night stay in February, clean well kept hotel with helpful, friendly staff. Breakfast was OK, good deal on a meal for 2 in the restaurant but the menu is limited. 20 minute walk to the city centre or 7 euro in a taxi.Genuine Hotels.com guest review
very clean, good food friendly staff ,excellent breakfast plenty of choice for everyones tastes,,overall excellent hotelGenuine Hotels.com guest review
"veryy good location"
the hotel was fantastic and lovely room and lovely staffbut before midnight it was quite noisy as in you could hear people in the next room talking and listening to loud tv also some people outside were audible. but if one isn't a light sleeper wanting an early night then its perfect.apart from that it was greatGenuine Hotels.com guest review
Was there for 2 days attending a conferemce - very good business hotel, free parking & WiFi, excellent location - not far from city centre, yet quiet and easy to find.Genuine Hotels.com guest review
"Quite unlike Pillo Hotel and Spa"
This time around I didn't get the kick, heater was not working properly, though the Manager was kind enough to bring in a heater and gave me discount, the breakfast was not full Irish and the waiters on duty that morning were not friendly at all, but will still stay there.Genuine Hotels.com guest review
Everything was very nice. Have almost no complaints apart from one night the maintenance crew kept cutting off the power to our floor. Excellent food, lovely bar, comfortable and clean room, close to the city center. Would highly recommend and will most likely return.Genuine Hotels.com guest review
On first sighting of the hotel it looked rely good once inside we were pleasantly surprised we were greeted with politeness and given our room, when we got in,,there was no heating , we made a comment at the reception and was given a small portable heater that sounded like a motorbike engin,we suffered this for 2nights and we went to reception and we […] were given another room only to find that there was a heater in the corner of the bedroom, l went to turn the heating on,but the main power was not working, we made a comment at reception and yet again they gave us another room this time on the second floor,it was by this time friday and we are fed up to the teeth by now, we moved all our gear again and moved, all was OK we had heating and we thought we could settle down to the rest of our stay,we went to bed early as we were by now very tired my wife being 73 and myself being 65 and disabled, at 03-00am we were woken to this very very high pitched screen several times and then a door slamming and a person running down the corridor like an elephant,, again we made a visit to reception and told them we had. Had enough but they spoke to us very quickly and told us to go to this room on the top floor,when we got there it turned out to be the pent-house now this was a lovely room with heating and everything else that anyone would want,, our holiday was ruined and it is all the fault of the maintenance team it seems that nobody can be bothered to do a checks on the rooms as they should do, it would not take long for them to make a list and go around to each room and check for Heating,Lights ,Water, Toilet and anything else that might be or go wrong in a room that they are charging good money for,,a wonderful. Part of Ireland that we could not make the most of as we were too busy moving, Ireland again yes yes, but the Pillow hotel never never again, shame on them Read moreGenuine Hotels.com guest review
"good value hotel"
i stayed at the hotel over the weekend(2nights) and i was very satisfied. Breakfast was nice with a good selection with both Irish and continental breakfast. distance to city center is about 10-15 minute walk which is no problem. lots of shopping centres nearby if you are into thatGenuine Hotels.com guest review
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