"Nice place to stay."
As we entered the lobby first thing we saw was some remodeling going and thought oh no. Our room was on the 3rd floor with an extremely nice view of small lake and that offset the remodeling stuff. Rooms were clean and spacious. Enjoyed our 2 night stay and would stay again.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for your feedback! We are pleased to know your stay was great despite our remodeling. The hotel will be through with renovations very soon. We hope you come back to see the final product. Thanks again!
Very nice. I'm glad you all decided to upgrade. It's coming along nicely.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for your compliment! We are working very hard to complete the renovation as quickly as possible. We are glad to know you like our new look. Thanks again!
"OK for what it was, but DO NOT book last minute!"
Stayed at this hotel one night for a business trip. I was originally booked at the HIE in Harlingen, but due to the person I was traveling with misbooking their hotel, I had to change to this one. Unfortunately that meant there were only 3 rooms left, all smoking. UGH. Having no car and no choice, thats where I was stuck. It was not the fault of the […] employees, who were very nice and apologetic. But man, it was a rough night, one that even a bottle of Lysol Nutra Air and a candle did not help. Laying in the bed of a room that has been smoked in for years and years is absolutely disgusting and it was NOT a restful night. Otherwise hotel was OK... beware of remodeling and construction in the lobby though. They were staining the wood and the smell was also very strong. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thank you for your feedback. We are sorry to hear you were unable to stay in a non smoking room. We can assure you , your experience would have been positively different. We do hope you will give us a chance once our renovations are over so you can experience a great hotel.
We arrived friday afternoon and the swimming pool was not available. We were told that it was going to take a couple of hours to be ready. The pool was never ready so my kids were very dissapointed.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for giving us your valuable feedback. We are sorry to hear you were unable to use our pool. Unfortunately with the renovations the pool has been closed off. We should have informed you when you asked. Once again, we apologize and hope you may give us another chance.
The lobby, front desk, dining room and vending room were all under remodeling. I wish this would/could be announced when booking the room. The front desk was bare exposed wood and unusable; we were directed to an adjacent counter that was bare plywood. The dining room was especially dusty and should have been cleaned better for breakfast. I did not […] eat the free breakfast. I understand remodeling must be done; but if I knew before, I simply would have booked at the Holiday Inn up the same road and not at the Express. So, I have to be honest and say that I did not like my stay. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thank you for taking the time to provide your feedback. We are sorry to hear you were not satisfied with your stay. We are working very hard to finish our renovation as soon as possible because we understand the invconvenience is poses for our guests. The good news is that the hotel should be done in the next couple of months. We do hope you can give us another chance so we have a chance to show you how great we can be.
"Keep up the good work"
Overall it was a good stay. Rooms we're very clean. Comfy beds and nice bathrooms.Genuine Hotels.com guest review
"Holiday Inn Express --- NEVER AGAIN!"
When I made the reservation, I was not notified that the hotel was >under major renovations. I was welcomed by a hot lobby/hallway; major tile >dust; and the noise of air compressors and construction equipment. When I >inquired about the "advertised ammenties" such as the complimentary >breakfast and the workout facilities, I was told that the workout >facilities […] and the dining room were closed for renovations. Let me make >this clear, the whole first floor and half of the second were a >construction mess. When I asked about a "comp" of some kind, I was told >that the room had already been discounted $19 dollars...WOW!!! With such >major renovations, the hotel should have been CLOSED. Never again...Holiday >Inn Express!!! Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thank you for taking the time to describe your experience. We are sorry the renovation was an uncomfortable experience. We are doing the best we can advertising the renovation on various online platforms as well as on property by only having the crew work during business hours. We should be done with the renovation by June of this year. Once again, we are sorry for the inconvenience and hope you can give us another try later this year.
Our first night tried to get in our room at 8:20 pm card would not work got a new card it would not work finally called maintnence sat in the hallway until 10:30 finally able to get in. We missed our dinner reservations was truly upset. Asked to speak to manager saturday no response again sunday still no response finally Monday on our way home she calls […] says she apologized would comp us 1,000 pts it takes 20,000 pts for a free night. I probably will not use this hotel unless they can come up with something else Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville We are sorry to hear about your experience with us. We understand the problem with the door was an inconvenience and upsetting. Because our maintenance staff is not on property during the evenings, it takes a while to resolve issues. We are truly sorry yours took longer than expected. Once again, we apologize for the inconvenience.
Good Stay - will stay againGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville We are glad you liked our hotel. We hope to see you in the future. Thanks for your feedback!
The only issue we had booking this hotel was from hotels.com and not the hotel itself. I was incredibly pleased with this hotel. The 3rd story was under renovation, but it wasn't obtrusive. Staff was incredibly friendly, plenty of parking, and easy to access nearby shopping and eating. Not to mention it's less than an hour to south padre island. Great […] hotel, great staff! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville We are thrilled to hear you enjoyed your stay with us! It is awesome to know our location and staff were exactly what you needed. We work hard to meet our guests' expectations, especially with the current renovation. Thanks so much for your feedback! We hope to see you in the future!
"Nice hotel next to a River"
We stayed there for 2 nights. At the time of check in we asked is there a possibility to have 2 queen beds instead of 1 king bed as we were on family vacation with young kids. First the manager who was helping us with our check in , said it might not be possible due to busy spring break season. But then he checked and gave us the room per request. Surprisingly […] that room window was facing the river which is way much better than facing another building / wall. The front staffs ( one of the lady was not friendly at all ) but others were very polite and helpful when needed. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thank you for taking the time to give us your feedback! We are glad to know we were able to accomodate your request given the busy season. It is nice to know you enjoyed your stay and our staff. We are very excited about our renovation and look forward to showing it off to you next time you are in town. Thanks again!
"CONVENIENT TO HIGHWAY AND MAJOR STREETS"
comfortable and quietGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for taking the time to provide feedback! We are happy to hear that you found our hotel to be comfortable and quiet. We realize this is very important to our travelers who need a relaxing environment at the end of their day. Thanks again for the compliment!
"Excellent Place To Stay"
I had an awesome few days. Breakfast was great and the staff were good help.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville We are so glad to hear about your awesome experience with us! We love being of service and are pleased to know we delivered. Thanks so much for you compliments. Come back and see us next time you are in town!
"Joe at front desk Nice"
The front desk staff Joe G. Was very nice and helpful.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks so much for your feedback about Joe! He is a great team member who is always welcoming of our guests. We are glad he met your expectations and will pass on the comment regarding his customer service. Thanks again!
"Great Staff makes a big difference"
The hotel is a bit old BUT it's very clean, the staff is very very nice. The hotel is getting updated now. It didn't interfere at all with comfort. I travel a lot for business. The most important is the cleanliness and staff. I'll take that over fancy any day.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks so much for your kind words! We are extremely happy to hear that our staff and cleanliness exceed your expectations. We are very excited about our renovation and work hard so your comfort is not compromised. We are sure you'll like our updated look once renovations are over. Thanks again! Best Regards, Carmenchu Front Desk
"nicfe and relaxing"
nice front office and room was comfyGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks so much for the compliment! We are pleased to know we met your expectations. We look forward to being of service in the future. Thanks again! Carmenchu Front Desk
"I would stay again"
I was very pleased with the hotel receptionist, he was very friendly and attended me and my friend with noticeable ease. The room itself was cozy, peaceful, and the bed was comfortable. All in all, even though it would seem there is nothing particularly "special", I was surprisingly comforted, and would definitely recommend.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thank you for your kind words! We are glad our receptionist made you feel at ease. We are glad our dedication to great customer service has paid off. We look forward to being of service next time you are in town. Thanks again!
"Respite from Minnesota cold"
I came for respite from Minn cold, but it mostly rained. Still the temps were in the 50's and 60's, so better than home. The room and grounds were neat and clean, and the bed was comfortable. I mostly came here to bird, and the refuges and birding sites were good, although the trails were muddy with the rain.Genuine Expedia guest review
Everything was greatGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for your compliment! We work hard to deliver excellent customer service, so we are pleased we succeeded in making your stay great. Please keep us in mind next time you are in town. Thanks again!
Very nice room.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thank you for the compliment! We are pleased about your rating and hope to be of service once more. Thanks again!
"very nice hotel - well worth $85 we paid"
very nice hotel. Public and private rooms very nice for price. Looks to be new build - and new rooms. comfortable bed - came with micro, ridge and very small sink. Had small table and two chairs to eat at - was very nice. I could stay here for a couple day/weeks stay easily. Had desk as well - and easy chair with ottoman. Did not use wireless - but […] is free and secure. Password given to you at check-in. Flat screen TV - Bathroom was very nice - tub area had WIDE ledge on side to sit on/place items on. Room window had great view out window of small lake with palm trees. Hotel does not exactly sit on main street, is tucked in behind some restaurant. Sign on street is actually AFTER the hotel, so look for sign at front of hotel entrance and turn early. Online price was like $160 -- paid $85 - was good price for the $85. Plenty of hot water, did hear some pipe sounds - but not bad. Exercise room nice on 2nd floor. Did not check out pool. Staff nice, luggage carts right inside front door made checking in/out easy. Free parking. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks so much for your thorough feedback! Our staff is proud and eager to serve our guests and make them feel at home. We are glad we succeeded with you. We look forward to seeing you once more!
"Review - Excellent Stay"
My family and I enjoyed our stay at this very nice hotel. Once comment to make, there was no one at the front desk for about 15 minutes when I checked in but I did check in late at 12:40am but I kept calling and heard the phone ring but no one answered. The front desk clerk was checking the grounds on some issue but I wish he had a company phone on […] him to answer my call. Overall, the hotel was very nice and the breakfast was good. Thank you. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for your 5 star rating! We appreciate your feedback and are pleased our hotel met your expectations. We are sorry our front desk clerk was not there to welcome you as soon as you walked in. We will work to correct this issue. Please visit us next time you are in Brownsville. Thanks again!
Awesome place to stay at.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for the 5 star rating! We are glad our effort has met your expectations. Thanks again!
Staff very friendly and excellent serviceGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for your feedback about our staff! They work hard to create a friendly environment for our guests. We are glad they succeeded with you. Keep us in mind next time you are in Brownsville. Gracias!
"one night stay"
We stayed just for one night, walked into the hallway and smelled like mildew, room smelled like no one had been in there for a while, but the bed was comfortable and the rooms were extremely spacious, bathroom was a great size too.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for your feedback! We are sorry to hear your room smelled like mildew. We will share your comments with our housekeeping staff. We are glad to know, however, that our rooms were a great size and comfortable for you. We hope to be of service next time you are in Brownsville. Thanks again!
"Great place to stay"
For a chain hotel... this was as good as you can expect. Staff was exceptional. Friendly and very helpful. Would stay here again.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for taking the time to rate our hotel! Our staff is committed to our guests, so we are delighted to know your expectations were met. We hope to see you soon!
"Great night stay."
Very quite very friendly staff. Thank youGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for your feedback! We are pleased to know our staff made your stay worthwhile. We hope to be of service in the future.
"Great deal for price"
Very pleasant hotel with all interior corridors. A resaca (river) behind hotel. There is a mall with restaurants closeby (other side of freeway), but the traffic makes it unsafe to walk there - a short drive however. Standard breakfast buffet in a large room with windows on the resaca. Large and comfortable rooms, 24 hour front desk. No complaints at […] all - would stay here again. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thank you for taking the time to share your experience! We are pleased to know you enjoyed the view of the resaca and our quiet and comforting hotel. We are pleased to know we met your expectations since guest satisfaction is our primary goal. Thanks again for you feedback, we hope to see you once more!
"business easy access to local shopping business"
stay was good, personel friendly, i would stay again, i just did not like the TV so low to floor where as you had to look at TV in between the feet, and uncomfortable to watch. clean rooms.Genuine Hotels.com guest review
AC didn't work. I was suppose to have a room with a partial ocean view but it was facing the parking lot. Bed was very uncomfortable refrigerator vibrated loudly the 3 hours that we slept. Overall horrible experience. Never again.Genuine Hotels.com guest review
Comfortable hotel and great staff, they helped me with checking and checkout. Very courteous and I would go there again.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thank you very much for your kind words! We are pleased to know our staff was efficient and courteous. We hope to see you soon!
"Very bad neighborhood"
I had trouble finding the hotel and it was in a very bad neighborhood which didn't make me feel very comfortable. The hotel was ok from the outside but dirty looking. The staff tried to be nice but not helpful, I do not drink coffee and it seems to be a problem to get tea at a hotel now without them wanting to charge you for it when they give out free […] coffee all day. The breakfast was ok but they ran out early and the staff didn't want to put out more food. The room was big enough, had a fridge and microwave and a decent size bathroom. The bed was hard and the air conditioner sounded like it was going to die all night long. Read moreGenuine Hotels.com guest review
The hotel was in a great , convenient location. The hotel itself and room was very clean and in great condition. Overall the property is great and I would definitely recommend a stay.Genuine Hotels.com guest review
"clean and friendly"
staff was friendly, hotel is nice and clean.Genuine Hotels.com guest review
"Very comfortable room and hotel"
We've been staying there every trip to Brownsville the last year or so and plan to keep doing so. We don't need much but it has all we need and more.Genuine Expedia guest review
"close to park"
nice hotel, staff was very nice, delicious breakfastGenuine Expedia guest review
"excellent hotel, staff, and cleanliness of room."
front desk was extremely friendly and accommodating throughout our two night stay.Genuine Expedia guest review
Place was nice and clean. Enjoyed my stay.Genuine Hotels.com guest review
"Very nice, comfortable, quiet"
A typical chain hotel, and if that's what you want/need, then this is perfect. On the one way access road, it can be tricky to get in and out of, but not bad.Genuine Hotels.com guest review
Very nice hotel, very clean, will definitely stay there againGenuine Hotels.com guest review
The hotel was very nice and clean. Our room was what we expected, very comfortable. The pool was awesome too. Great location with several restaurant locations nearby.Genuine Hotels.com guest review
VERY GOOD STAY,EXCELENT UBICATION, I RECOMEND THIS LOCATION TO EVERYONEGenuine Expedia guest review
"Nice hotel. close to the zoo"
I booked 3 rooms and everything was perfect. Loved the hotel.Genuine Expedia guest review
This was such a wonderful room, it had two queen beds that was very ample for my husband and I and our three little girls. Since we have a baby the mini fridge and mirco came in handy! Wonderful space it also had a table with two chairs that was great to eat without having to eat on the beds. This hotel is A-OKAY!!! Thumbs up all the way!!!Genuine Hotels.com guest review
I was very satisfied! Great place to stay. Only small issue was having to carry my dirty towels to the front counter to exchange for clean ones. Front desk has trust issues.Genuine Hotels.com guest review
Hotels.com and Holiday Inn are great reasons to book your vacation or special occasion stays.Genuine Hotels.com guest review
"Good hotel but no are shuttle as advertised."
Everything was fine. However, on the expedia website it advertises that you have a free complimentary shuttle to and from the airport and on request a complimentary free area shuttle. I printed this out on my confirmation and showed it to the desk clerk. He said they only had a shuttle on request to and from airport. I wanted the shuttle to take us […] to the zoo, it's one of the reasons I booked this hotel because I thought it had an area shuttle, but the clerk had never heard of anything like an area shuttle. You need to get your advertising straight or inform your desk clerks. Read moreGenuine Expedia guest review
Great hotel ... Breakfast was good when come back to Brownsville we will stay here again. Hotel staff was very nice .Genuine Hotels.com guest review
"A really nice hotel"
I loved my stay at this hotel. The rooms were huge and clean! My family and I stayed in a king size bed and it was so comfortable. The front desk attendants were nice and very kind. The only thing wrong was the breakfast. The pancack machine didnt work amd there were no fruit. Luckily theres a dennys right next to la copa inn so we ate there. But this […] hotel is awesome. I would definitely recommend this one to anyone going to padre or just staying in brownsville. Read moreGenuine Hotels.com guest review
Great customer service from the front desk. Hotels.com mess up my reservation and booked me in a smoking room but Holiday Inn was able to get me a new room.Genuine Hotels.com guest review
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