"Excellent Place To Stay"
I had an awesome few days. Breakfast was great and the staff were good help.Genuine Hotels.com guest review
"nicfe and relaxing"
nice front office and room was comfyGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks so much for the compliment! We are pleased to know we met your expectations. We look forward to being of service in the future. Thanks again! Carmenchu Front Desk
"I would stay again"
I was very pleased with the hotel receptionist, he was very friendly and attended me and my friend with noticeable ease. The room itself was cozy, peaceful, and the bed was comfortable. All in all, even though it would seem there is nothing particularly "special", I was surprisingly comforted, and would definitely recommend.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thank you for your kind words! We are glad our receptionist made you feel at ease. We are glad our dedication to great customer service has paid off. We look forward to being of service next time you are in town. Thanks again!
Everything was greatGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for your compliment! We work hard to deliver excellent customer service, so we are pleased we succeeded in making your stay great. Please keep us in mind next time you are in town. Thanks again!
Very nice room.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thank you for the compliment! We are pleased about your rating and hope to be of service once more. Thanks again!
"very nice hotel - well worth $85 we paid"
very nice hotel. Public and private rooms very nice for price. Looks to be new build - and new rooms. comfortable bed - came with micro, ridge and very small sink. Had small table and two chairs to eat at - was very nice. I could stay here for a couple day/weeks stay easily. Had desk as well - and easy chair with ottoman. Did not use wireless - but […] is free and secure. Password given to you at check-in. Flat screen TV - Bathroom was very nice - tub area had WIDE ledge on side to sit on/place items on. Room window had great view out window of small lake with palm trees. Hotel does not exactly sit on main street, is tucked in behind some restaurant. Sign on street is actually AFTER the hotel, so look for sign at front of hotel entrance and turn early. Online price was like $160 -- paid $85 - was good price for the $85. Plenty of hot water, did hear some pipe sounds - but not bad. Exercise room nice on 2nd floor. Did not check out pool. Staff nice, luggage carts right inside front door made checking in/out easy. Free parking. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks so much for your thorough feedback! Our staff is proud and eager to serve our guests and make them feel at home. We are glad we succeeded with you. We look forward to seeing you once more!
"Review - Excellent Stay"
My family and I enjoyed our stay at this very nice hotel. Once comment to make, there was no one at the front desk for about 15 minutes when I checked in but I did check in late at 12:40am but I kept calling and heard the phone ring but no one answered. The front desk clerk was checking the grounds on some issue but I wish he had a company phone on […] him to answer my call. Overall, the hotel was very nice and the breakfast was good. Thank you. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for your 5 star rating! We appreciate your feedback and are pleased our hotel met your expectations. We are sorry our front desk clerk was not there to welcome you as soon as you walked in. We will work to correct this issue. Please visit us next time you are in Brownsville. Thanks again!
Awesome place to stay at.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for the 5 star rating! We are glad our effort has met your expectations. Thanks again!
Staff very friendly and excellent serviceGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for your feedback about our staff! They work hard to create a friendly environment for our guests. We are glad they succeeded with you. Keep us in mind next time you are in Brownsville. Gracias!
"one night stay"
We stayed just for one night, walked into the hallway and smelled like mildew, room smelled like no one had been in there for a while, but the bed was comfortable and the rooms were extremely spacious, bathroom was a great size too.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for your feedback! We are sorry to hear your room smelled like mildew. We will share your comments with our housekeeping staff. We are glad to know, however, that our rooms were a great size and comfortable for you. We hope to be of service next time you are in Brownsville. Thanks again!
"Great place to stay"
For a chain hotel... this was as good as you can expect. Staff was exceptional. Friendly and very helpful. Would stay here again.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for taking the time to rate our hotel! Our staff is committed to our guests, so we are delighted to know your expectations were met. We hope to see you soon!
"Great night stay."
Very quite very friendly staff. Thank youGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thanks for your feedback! We are pleased to know our staff made your stay worthwhile. We hope to be of service in the future.
"Great deal for price"
Very pleasant hotel with all interior corridors. A resaca (river) behind hotel. There is a mall with restaurants closeby (other side of freeway), but the traffic makes it unsafe to walk there - a short drive however. Standard breakfast buffet in a large room with windows on the resaca. Large and comfortable rooms, 24 hour front desk. No complaints at […] all - would stay here again. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thank you for taking the time to share your experience! We are pleased to know you enjoyed the view of the resaca and our quiet and comforting hotel. We are pleased to know we met your expectations since guest satisfaction is our primary goal. Thanks again for you feedback, we hope to see you once more!
"business easy access to local shopping business"
stay was good, personel friendly, i would stay again, i just did not like the TV so low to floor where as you had to look at TV in between the feet, and uncomfortable to watch. clean rooms.Genuine Hotels.com guest review
AC didn't work. I was suppose to have a room with a partial ocean view but it was facing the parking lot. Bed was very uncomfortable refrigerator vibrated loudly the 3 hours that we slept. Overall horrible experience. Never again.Genuine Hotels.com guest review
Comfortable hotel and great staff, they helped me with checking and checkout. Very courteous and I would go there again.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Brownsville Thank you very much for your kind words! We are pleased to know our staff was efficient and courteous. We hope to see you soon!
"Very bad neighborhood"
I had trouble finding the hotel and it was in a very bad neighborhood which didn't make me feel very comfortable. The hotel was ok from the outside but dirty looking. The staff tried to be nice but not helpful, I do not drink coffee and it seems to be a problem to get tea at a hotel now without them wanting to charge you for it when they give out free […] coffee all day. The breakfast was ok but they ran out early and the staff didn't want to put out more food. The room was big enough, had a fridge and microwave and a decent size bathroom. The bed was hard and the air conditioner sounded like it was going to die all night long. Read moreGenuine Hotels.com guest review
The hotel was in a great , convenient location. The hotel itself and room was very clean and in great condition. Overall the property is great and I would definitely recommend a stay.Genuine Hotels.com guest review
"clean and friendly"
staff was friendly, hotel is nice and clean.Genuine Hotels.com guest review
"Very comfortable room and hotel"
We've been staying there every trip to Brownsville the last year or so and plan to keep doing so. We don't need much but it has all we need and more.Genuine Expedia guest review
"close to park"
nice hotel, staff was very nice, delicious breakfastGenuine Expedia guest review
"excellent hotel, staff, and cleanliness of room."
front desk was extremely friendly and accommodating throughout our two night stay.Genuine Expedia guest review
Place was nice and clean. Enjoyed my stay.Genuine Hotels.com guest review
"Very nice, comfortable, quiet"
A typical chain hotel, and if that's what you want/need, then this is perfect. On the one way access road, it can be tricky to get in and out of, but not bad.Genuine Hotels.com guest review
Very nice hotel, very clean, will definitely stay there againGenuine Hotels.com guest review
The hotel was very nice and clean. Our room was what we expected, very comfortable. The pool was awesome too. Great location with several restaurant locations nearby.Genuine Hotels.com guest review
VERY GOOD STAY,EXCELENT UBICATION, I RECOMEND THIS LOCATION TO EVERYONEGenuine Expedia guest review
"Nice hotel. close to the zoo"
I booked 3 rooms and everything was perfect. Loved the hotel.Genuine Expedia guest review
This was such a wonderful room, it had two queen beds that was very ample for my husband and I and our three little girls. Since we have a baby the mini fridge and mirco came in handy! Wonderful space it also had a table with two chairs that was great to eat without having to eat on the beds. This hotel is A-OKAY!!! Thumbs up all the way!!!Genuine Hotels.com guest review
I was very satisfied! Great place to stay. Only small issue was having to carry my dirty towels to the front counter to exchange for clean ones. Front desk has trust issues.Genuine Hotels.com guest review
Hotels.com and Holiday Inn are great reasons to book your vacation or special occasion stays.Genuine Hotels.com guest review
"Good hotel but no are shuttle as advertised."
Everything was fine. However, on the expedia website it advertises that you have a free complimentary shuttle to and from the airport and on request a complimentary free area shuttle. I printed this out on my confirmation and showed it to the desk clerk. He said they only had a shuttle on request to and from airport. I wanted the shuttle to take us […] to the zoo, it's one of the reasons I booked this hotel because I thought it had an area shuttle, but the clerk had never heard of anything like an area shuttle. You need to get your advertising straight or inform your desk clerks. Read moreGenuine Expedia guest review
Great hotel ... Breakfast was good when come back to Brownsville we will stay here again. Hotel staff was very nice .Genuine Hotels.com guest review
"A really nice hotel"
I loved my stay at this hotel. The rooms were huge and clean! My family and I stayed in a king size bed and it was so comfortable. The front desk attendants were nice and very kind. The only thing wrong was the breakfast. The pancack machine didnt work amd there were no fruit. Luckily theres a dennys right next to la copa inn so we ate there. But this […] hotel is awesome. I would definitely recommend this one to anyone going to padre or just staying in brownsville. Read moreGenuine Hotels.com guest review
Great customer service from the front desk. Hotels.com mess up my reservation and booked me in a smoking room but Holiday Inn was able to get me a new room.Genuine Hotels.com guest review
Great stay very quiet and pleasant morning breakfast was awesome great food places around and near the mall !!!Genuine Hotels.com guest review
Overall, good experience and pleasant stay. Clean, comfortable and good service. Great location for shopping.Genuine Expedia guest review
everything was fine, no complains. I reported problems with the tv in my room and was immediately moved to another room. Perhaps the bathtubs need to be either replaced or refurbished but is not a problem at all. I will stay again as I frequently travel to Brownsville.Genuine Hotels.com guest review
"everything was OK"
good place, clean, near to all shopping centersGenuine Hotels.com guest review
"Greay stay, very friendly the front desk man"
We really like this stay, the hotel is very good and the bed is very confortable. I truly recommend this hotel. I forgot my bottle opener and the front desk man brought one from his car. He was very friendly.Genuine Hotels.com guest review
"good for family to stay in"
staying in the motel was a good time food was good for breakfest and staff was good to work with. Small resturant behind motel had good food and live entertainment on weekends. Close to all attractions in Brownsville and south padre Island and airport.Genuine Expedia guest review
"Nice hotel for Business."
Nice and clean hotel. Good location for business. Restaurants and shopping close by if needed.Genuine Expedia guest review
We have stayed at this hotel for the last 3 years when we go see our son at university. It has been great everytime!Genuine Hotels.com guest review
The explanation of Holiday Inn Express on Hotels.com said that the swimming pool was heated, but it was not! That was a huge disappointment to my 10 year old, since that is all that she had to do. We had to stay there for two weeks. The housekeepers were wonderful. The Monday through Friday hostess at the breakfast buffet was very helpful and sweet, […] but the weekend hostess was crabby. Most of the front desk employees were very nice and helpful. Read moreGenuine Hotels.com guest review
"An excellent accomodation close to everything"
Impressed with the pools, scenic lake overview, poolGenuine Hotels.com guest review
"Very Good place to stay"
We relaxed in the room and they have a very good breakfast in the morning!Genuine Hotels.com guest review
"clean, comfortable with friendly staff"
Juani, the manager was very helpful and friendly.Genuine Hotels.com guest review
"mini vacation to south padre island"
It was a wonderful stay all the staff was very helpful & the breakfast was good and the cafeteria area was very well organized and clean and so was my room very clean and spacious I will diffidently stay there again.Genuine Hotels.com guest review
"Only place I will stay in Brownsville."
This hotel is great and at a great rate. I've stayed here 2times and have decided its the best place for me to stay. It's very convenient, clean and cost is goodGenuine Hotels.com guest review
The Manager there was very rude. Had earrings stolen there and she just blew it off like it was nothing. They cant pay for the earrings that were stolen from their maid they could atleast refund me my money back for that inconvienence.Genuine Hotels.com guest review
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