"Fix mold with smoke"
Place was in a good location, but large leak in the bathroom was putting mold all over the floor in the corner. Maintenance staff consistently left air running across that room, causing the entire room and all of our stuff to smell like cigarette smoke every time we returned to the room. Amazingly frustrating.Genuine Hotels.com guest review
"I do not recommend"
This hotel was very run down. The room was musty and the carpet felt damp.Genuine Hotels.com guest review
liked my stay but it seems that the maintenance man was on vacation, and nobody else knew what to do, my main light went out, my a/c leaked into the room and kept the carpet wet the whole time I was there and nobody could fix...they didn't keep the coffee containers full in the office at night. Nobody could tell me where a restaurant was even though […] there was one right across the street all they said was denny's was next door Read moreGenuine Hotels.com guest review
"I love the services"
I really enjoyed this hotel. The hotel is 10 mins from the DFW Airport. Which was great right off the freeway. So easy to get to. Right next door to Denny's which is also good and easy. The room was basic and good for the price. The main reason I love this place was the price and the free shuttle. You can even park your car at the hotel and take the […] shuttle. I was so much cheaper then parking at the hotel and they even came to pick me back up from the airport. GREAT DEAL !! Read moreGenuine Hotels.com guest review
"Very comfortable, very close to Denny's/DFW airpor"
I have stayed there twice for business and I would stay there again. The free shuttle to and from DFW is s big plus. As well as having Denny's next doorGenuine Expedia guest review
"Hotel close to business area"
The elevator was broken.Room was decent for the price.Clean.Genuine Expedia guest review
"Extremely Good Value"
$54 for a clean room, good short and a very helpful staff is not easy to find. Only negative- elevator was out of order.Genuine Expedia guest review
"Front desk---Jennifer was super nice and helpful."
It was a short stay after getting bumped of Spirit Airlines, but relaxing. Walking distance to Dennys and a gas station.Genuine Expedia guest review
"An ok hotel"
The service was horrible I was standing there for like 15min waiting for them to check me in. The room was clean organize no complains there.Genuine Hotels.com guest review
"Going Down Fast"
I have stayed here 10 -21 days a year for the last six years. The rooms vary greatly. Some smell like cat urine, others are just fine. Some are worn out and really uncomfortable with inadequate AC, others work just fine. It's the luck of the draw here folks! I just completed a ten day stay and was surprised how quickly it has gone downhill. The internet […] was out the whole time I was there. I spoke with a guest who had been there when I arrived, and they said it had not worked while they were there either. I spoke with various staff and discovered they had tried to fix it, but it was beyond their expertise. So, call in the professionals right? Not at the Red Roof DFW! The owner refuses to pay to get it fixed. Really? You advertise this basic Service and when it goes down, you won't spring the cash to fix it? Going to Starbucks every evening to get internet became to much of an inconvenience for me. It has gone from a low end good deal to a low end no deal. For me anyway. Read moreGenuine Expedia guest review
"What way do I go"
When my wife and I were checked in we found the AC was not working. So I picked up the phone to ask about it and the phone did not work. So I drove over to the office and was told sorry I forgot the maintenance man told me the AC was down she then gave me my key to my new room and told me how to get to it. She was wrong the room was not in the building […] she said it was. After we got to the new room there were no problems Read moreGenuine Hotels.com guest review
"just a place to sleep"
The staff was great but the room sucked, beds are like sleeping on rocks a/c barely worked but room was very clean if they update i would go backGenuine Hotels.com guest review
Room was okay for a last minute deal and overnight. Would not stay for multiple days. Toilet leaked bad, batteries dead in remote, parking lot packed so unable to park near my room, hotel is used by those traveling and leaving vehicles on site. Easy on and off Hwy 114, easy access to DFW, next door to Double Tree where the best cookies in the world […] are sold. They even gave us 3 extra even though were not staying there. Read moreGenuine Hotels.com guest review
"Needs some inprovements"
Overall my stay was ok..except for the Front Desk only one out of 4 Attendant s were knowageable and Frendly I asked one of your young attendance could she take a photo..she Refused and she was not! Total Dissrespect for the customer. ?Genuine Hotels.com guest review
"Hot - no a/c, smelled"
Upon arrival checked in and everything went OK. After calling the front desk re: a/c, they said no maint people there, try the thermostat on the wall which stated "HEAT ONLY" in bold letters. Why try that - it's not connected. The a/c unit kept blowing warm air at 78 degrees. We asked for another room or our money back. After waiting, we packed up and […] were ready to leave, when a room on the other side of the building next to the office became available. The a/c worked but it still smelled musty. Read moreGenuine Expedia guest review
"A night in dallas"
Great location and many other high end hotels within walking distance. Needs a renovation of the facility and new beds and other items for the room. Room also had water damage from the upper floor and there was a odor left behind. All and all you can't beat the price.Genuine Expedia guest review
Booked 2 nights but they wanted family to checkout and move to another room for the second night. Internet was spotty or didn't work at all. Very disappointed.Genuine Expedia guest review
Very helpful staff great shuttle serviceGenuine Hotels.com guest review
"Comfortable and Close to Airport"
We stayed here one night before flying on to our final destination. The hotel is nice, clean and comfortable. Nothing fancy, but great for an overnight when you just want a good sleep before an early flight out. We had dinner at the Denny's that's right next door and had a good meal.Genuine Expedia guest review
"Near airport and good for flight delay"
There was no WIFI but I was only here to sleep while waiting for my next plane due to weather delays. Staff was not friendly but not rude. I didn't expect much though.Genuine Expedia guest review
"Hotel was close to a store and a Dennys."
The girls at the front desk were really nice and helpful. It's nice to have a shuttle bus pick you up at the airport with no worries.Genuine Expedia guest review
"Not bad but not good either"
The room that they gave us initially was terrible, unclean, no heater working, bad tv etc. We requested the night staff for a room change, they agreed courteously but asked us that they would arrange it by the next day. When the day staff arrived, they were very rude and acted as if we were inconvenience to them. Nevertheless the new room was very tidy […] and comfortable. They should definitely improve their front desk customer service. We are never staying there again. Read moreGenuine Hotels.com guest review
"OK in a pinch"
It was OK just for an overnight layover, would never choose it again.Genuine Hotels.com guest review
"Bad all the way around!!!!!"
Conditions was not even a 1, not to mention no internet in the back building which is where our was located. Mattress hard as a rock. Toilet leaked.Genuine Hotels.com guest review
Great support staff! The room was terribly stuffy and uncomfortable, though. But I got what I paid for. Check in and check out was quick and easy.Genuine Expedia guest review
No internet and elevators and my room is owners floor....climbing to 3rd floor with luggage is tough taskGenuine Hotels.com guest review
The hotel has seen better days but it is good for the price and located near the airport with shuttle service.Genuine Hotels.com guest review
"... Ok for a few nights ..."
This is an airport hotel that sees thousands of visitors a year ..... the rooms will reflect that level of usage. Got stranded by storms and I got the last room of the night. Front desk was kind and helpful but it takes a lot to keep a hotel like this in good shape.Genuine Hotels.com guest review
"Close to Airport"
Our flight was cancelled and this hotel offered Shuttle Service. The room was clean. Unfortunately, Hotels.com booked us in a smoking room, but we had requested a non-smoking.Genuine Hotels.com guest review
Efficient check-in and out and shuttle to airport was right on timeGenuine Expedia guest review
"Good location for the airport, but not clean."
The hotel staff was nice, but the hotel rooms were not very clean, and the beds were uncomfortable. I won't go there again.Genuine Expedia guest review
"Room adequate for needs but not much else"
For the most part, the room was clean. There was a visible stain on the sheets on one bed. Beds were very low to the floor making it harder to get up. Bathroom was so small, it was difficult to turn around in much less try to shower and change. There were three of us in the room and we didn't have any room to maneuver. We were constantly getting out […] of each others way. Not enough space to put belongings on either. Read moreGenuine Hotels.com guest review
We were very satisfied with this location. The staff was very professional and helpful when we upgraded or reservation to a superior king size bed.Genuine Hotels.com guest review
"Good for 1 night stay!"
My mom and I had an overnight connection (with an early flight) and just needed a room to get a few hours of sleep. They offer a free airport shuttle. We The room was clean however nothing worked. . . The WiFi, elevator and cable were all out. It was fine for us because we arrived at the hotel at 12A and left at 5A. . .Genuine Hotels.com guest review
The staff was very sweet & helpful with getting my boarding pass printed for the next day & directions to the airport. I was woken by a fellow guest trying to get into my room but I think he realized it was the wrong room! Overall room was very nice, clean & quiet.Genuine Hotels.com guest review
"the room rate was exorbitant for the accommodation"
the beds were like bricks very uncomfortable would not recommend motel or facilities because of the costGenuine Expedia guest review
They provide wifi with no internetGenuine Hotels.com guest review
"A little disappointing"
I think for the same price, I could have stayed in a hotel that you atleast got breakfast. It was okay but I think I have stayed at other places that are nicer for about the same price.Genuine Expedia guest review
Love the smoking rooms!Genuine Hotels.com guest review
"close to airport"
good and cheap, thats all i have to say. thank you.Genuine Expedia guest review
Stayed twice on layover in Dallas with the family. It is a "nice" 2 star motel. I noticed that flight attendants stayed there too as we checked in. The price is cheaper than others. Outside is a "boxy" rectangle looking motel and is not the most impressive looking. Room clean although the first layover all three rooms we rented were a bit stale smoky […] smelling eventhough non-smoking...maybe it was cleaning chemicals....you get used to it. I would stay again only when taking entire family needing 4 rooms as a layover cause it is more reasonably priced...next door to Dennys too. If just my wife and I.....I would go to a nicer motel. Read moreGenuine Hotels.com guest review
"Great Airport Service"
We stayed at the hotel the night before an early-morning flight. The Hotel Shuttle was right on time and the driver was great. The price was right! convenience store nearby was available for snack and beverages.Genuine Hotels.com guest review
For short stays, the facilities and room was adequate. Wished it had a complimentary breakfast like many of the other budget hotels, but this one didn't. Denny's restuarant next door sufficed. I opted one evening to venture across the street to the Westin hotel bar and ate there during their happy hour (4-6pm). Room was reasonable clean, quality and […] number of room amenities are sparse. No flat screen TVs but channel selection was again adequate. I would stay again for the price I paid ($40) but only if nothing else offered the same compromises for a quick stay. Read moreGenuine Expedia guest review
"Perfect for missing connection"
I missed a connection in my flights and needed a place to stay for the night. This hotel was perfect, inexpensive, close to the airport, the shuttle picked me up from the airport and take me back the next morning without extra charge. There's a Denny's right next door for dinner, so it's perfect for overnight stays. I could not ask for more given the […] stressful situation. Staff was friendly and the room was clean and had everything I needed. Thank you so much for your help. Read moreGenuine Hotels.com guest review
"Nice hotel close to the airport"
Nice and quiet hotel and the price couldn't be beat!Genuine Expedia guest review
"Great stay, great price!"
Clean room, helpful staff and great location. Nice airport shuttle too!Genuine Hotels.com guest review
I stayed here for about a month. It was nice at first. Shortly after the elevator broke down and was not being fixed any time soon. We were told that it was going to cost the owners $9000 to fix it so it won't be happening. Don't be fooled by the free wifi. When it did work it was very slow. After about a week it was down for good with no estimate time […] that it will be working again. After all of this, what did the hotel decide to do? Raise their rates of course! I won't be staying here again. Read moreGenuine Hotels.com guest review
"No frills, but good clean room at affordable price"
This is no luxury location, but if all you need is a good, clean room to crash in while taking in the Dallas attractions, this works just fine. Room wasn't huge but had everything you need. Small fridge, microwave, and safe were a nice touch and came in handy. King bed was decent. Overall very adequate lodging at a great location and an affordable price […] (as compared to surrounding hotels). Read moreGenuine Hotels.com guest review
"Close to airport."
Convenient spot to get some rest. Nothing special, but well worth the money.Genuine Expedia guest review
"No Wi-Fi, no flat screen TV"
We were in a "Superior" One King Bed Room, which was supposed to have Wi-Fi, as well as a 37" flat screen TV, per Red Roof Inn's printed leaflet in the room. Instead, we had a 20-something inch old-school TV that took up half of a counter...and the Wi-Fi was not working. On my iPad, the network would show up for a few seconds, and then disappear. The […] network would never show up at all on our iPhones. I don't know if it was a signal/distance issue or a hardware issue, but no effort was made to fix it. I was told that I could call for technical support. I decided I'd rather sleep than have someone ask me to restart my iPad and iPhone to see if that would magically fix their problem. I understand technical issues happen...but put a little effort into fixing them instead of asking the customer to do it. And if it's not something that can be resolved with a phone call, be upfront and honest (and apologetic) with the customer. The room was clean, with the exception of a white stain near the bed. Yeah, I don't want to speculate what that was. The bed was not very comfortable, but it was pretty average as far as hotel beds go. All-in-all, I wouldn't stay here again. For an old building, it's pretty nice...but they're a little short on execution. Read moreGenuine Expedia guest review
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