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"Klein Waterval Riverside Lodge"Reviewed by a Hotels.com guest on Mar 8, 2012
A lovely small Inn with a classic winelands Cape Dutch look and feel. Located overlooking vineyards just outside Franschoek. A quiet setting with a very nice pool and breakast service. A perfect place to settle in after a day visiting the extraordinary vineyards and restaurants of the area.
"Great location for city walking"Reviewed by a Hotels.com guest on Mar 5, 2012
We had a studio room, which is in the roof and half the room is sloping and small, but quite liveable. Great area with underground parking, as parking around there is tight, pull into drive to left of front door to check in. Staff effective and good breakfast.
"I will come back!"Reviewed by Tatiana N of "Ontario, Canada" on Mar 5, 2012
Very nice palce that offers a lot of privacy. The hotel staff is very friendly and really tries to assist on any matter or question. The hotel is 10 min walk from the beach. Pool with fresh ocean water is a really nice place to relax in the evening!
"Outstanding Cape Town Stay!"Reviewed by SJ C of "San Francisco, CA" on Feb 17, 2012
Loved this hotel, loved this location and thought the staff was outstanding. What a beautiful location to enjoy a beautiful view of Table Mountain and great restaurants all within walking distance.
"Upper East Side-what a business hotel should be"Reviewed by Alissa M of "Phoenix, Arizona" on Jan 31, 2012
I've stayed at this hotel twice, both times for 2 weeks, and have yet to be disappointed. The facility is lovely and the staff cannot be beat. They are helpful and attentive-Michael remembers my drink order, Brandon is one of the best concierges I've ever met-and the rest of the staff are just as great. I can't recommend the Upper East Side enough!
Location.
Located in Stellenbosch (Cape Wine Country), Lanzerac Hotel is close to Stellenbosch University, Stellenbosch Golf Club, and Rustenburg Estate. Additional regional attractions include Boschendal Estate and Vergelegen Wine Estate.
Hotel Features.
Lanzerac Hotel has a full-service spa, a health club, and an outdoor pool. Wireless Internet access is available in public areas (surcharges apply). Business amenities at this 5-star property include small meeting rooms and technology support staff. The hotel offers 3 restaurants along with a bar/lounge. A complimentary breakfast is available. The staff can arrange tour/ticket assistance, wedding services, and business services. Additional amenities include an indoor pool, a spa tub, and spa services. Onsite parking is complimentary.
Guestrooms.
Amenities in air-conditioned guestrooms at Lanzerac Hotel include minibars and safes. Wireless high-speed Internet access (surcharge) is provided. Televisions are equipped with digital channels.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
The onsite spa has massage/treatment rooms. Services include facials and body treatments.
Lanzerac Hotel has 3 restaurants serving breakfast, lunch, and dinner. 24-hour room service is available.
An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club, a steam room, and a fitness facility.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Tired hotel not worthy of five stars"
Booked two nights but stayed only one. Twice found the room allocated to us was dirty. Two people at the reception and one rather old but friendly helper could not assist us much. No hotel manager anywhere on the property either. Friendliness cannot make up for poor service, though it is always appreciated. After Hotels.com intervened we were upgraded […] to a rather tired looking junior suite. This privately owned hotel would do better to downgrade itself and rebuild it's service. How it was awarded a Luxury Hotel Award in 2011 I cannot understand. Three tiny soap, conditioner and shampoo bottles are also the only consumable found in our room. Nothing more than a one star hotel would have put in their rooms. Final issue after several was our discovery that the services offered by the hotel, in particular the gym or fitness centre, no longer existed even though the hotel is advertised as having them. Remember this is a FIVE star hotel! Advice to the hotel manager: issue a small vacuum cleaner to cleaning staff to collect pubic hair from baths, shower and toilet areas before guests move in. Have them flush used toilets before guests move in. Invest in proper toiletries and extras in your rooms to welcome guests. Spend some time in other 5 star hotels to better understand what 5 star service really means. Heck, try 4 stars if that's too big a leap for you! As this was a huge occasion for us (wedding anniversary) we were hugely disappointed with choosing this hotel, especially in light of all the real 5 star hotels in the Cape Town region. We will not recommend this hotel to anyone. Read more
"Definitivt ikke 5 stjerner"
Hotellet ligger på en flott vingård utenfor Stellenbosch. Naturen rundt og bygningene er fantastiskt fine. Man får et meget godt førsteinntrykk som hotellet etter hvert ikke klarer å leve opp til. Vi bodde der i 3 dager i desember. Det var ganske fullt og dermed måtte vi vente overalt, ved poolen for å få solseng, for å få håndkle, for å bestille drikke, […] for å få rommet ryddet, etc. Maten på restauranten var så dårlig at vi endte opp med å bestille hamburgere siste kvelden. Vi måtte også bytte rom fordi air condition sluttet å virke. Lanserac lager meget gode viner så reis heller dit på vinsmaking og bo et annet sted. Read more
"Lanzerac"
Прекрасный отель, великолепное местоположение. Единственное, что несколько подпортило впечатление, это то, что подогреваемый бассейн не подогревался во время нашего пребывания, а мы, особенно дочь, очень расчитывали поплавать. Некоторое раздражение вызвал даже не сам факт, что температура воды была 18, а незаявленные 25, а то, что ни один из сотрудников […] спа не предупредил нас об этом, с радостными улыбками проводив в раздевалку. В результате мы не только потратили время на переодевание, но и выглядели довольно глупо, бодро подойдя к бассейну, а потом также бодро направившись обратно одеваться. Сказали бы сразу о временных трудностях, разочарование было бы несоизмеримо меньше. Но в остальном никаких претензий. Шикарный ресторан, в лобби все время стоит ведерко с белым вином и водой, а также графинчики с портвейном и шерри. По территории скачут белки, один раз вечером видели даже пролетающую сову. Отличное собственное вино, предупредительный персонал. С удовольствием прехали бы туда еще раз. Read more
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