"Very decent for Russia"
The service was a bit odd - the keys to the room did not work - and there is no house phone on the floor to call reception, so one has to wait for one of only two elevators to arrive to get back down. Reprogrammed keys in hand, back to the 5th floor - keys do not work. Back down to reception which sent a bell boy with the master key, saying that it […] is the ONLY thing they can do - offering another room did not even cross their minds. Master key worked, but not the re-programmed keys, more calls to get the tech, but after about an hour we had a room and the key. After that we did not have much interaction with the staff. Asking to delay checkout by 3 hours got us 2 hours extra, should have asked for 4... Read moreGenuine Hotels.com guest review
"I can't wait to travel back to Saint Petersburg"
There was fruit delivered to my room within an hour of my arrival (I didn't request it). There was water and chocolates when I came in after my night out, and the bed was turned down. The gym had great, well maintained equipment. The staff was courteous and helpful. They booked two last minute excursions for me, and arranged a car to take me to the […] airport before I left. All spoke really good English. Read moreGenuine Expedia guest review
"Nice hotel. Very close to the city center."
We had an amazing time. Hotel is highley recommended to all.Genuine Expedia guest review
"Loved our stay at the Ptero Palace"
We stayed here for 3 nights and loved it. The room was comfortable if a tad on the small size (standard room). Everything worked. Nice decor. I liked the counter in the bathroom for all our stuff. The staff were pleasant. The location was perfect, near the winter palace and other beautiful buildings - we enjoyed walking all over the neighborhood. There's […] a new metro stop just a block from the hotel which was convenient. No complaints! Read moreGenuine Hotels.com guest review
"Central close to city sights"
Having lived in Moscow for 3 years and visited St Petersburg 7 times as a tourist; I am confident in saying this is our first and last stay at the Petro Palace ! The Hotel was clean and the service staff delightful... Unfortunately I felt the front staff were only there because they had to be!! Mid winter is not high season ... I must also add the walls […] are VERY THIN!! Read moreGenuine Expedia guest review
"Great hotel for a reasonable price."
Good location. Comfortable clean room, nice staff.Genuine Expedia guest review
"Petro is super choice. Highly recommend!"
Great location great english speaking staff clean comfortable highly satisfactory room--very friendly helpful concierge --hotel within walking distance to everywhere...great pub right next door.Genuine Expedia guest review
"Trust the reviews"
We are so glad fellow travelers' reviews led us to the Petro Palace Hotel. It really is a 5! From the airport pickup through the airport return they were awesome. On our 2nd night we returned and there was a bottle of champagne cooling with 2 glasses. I went to the desk and asked and they said, It's your wife's birthday isn't it? From her passport they […] had noted her birthday. We hadn't announced that we were there for her birthday. It was complimentary. We had a long stem white rose in a plastic water bottle and while we were gone they swapped it out for a nice green glass vase. We are now having breakfast withdrawals from not being spoiled by their fantastic breakfast buffet. The location is better than the Astoria's to the main sights. Their entire staff speaks English very well and are ready to help out at any time. Twice the bar tender uncorked a bottle of wine for us. We will definitely stay there when we return. Read moreGenuine Expedia guest review
Great location and very helpful staff. Copies and printing are free in the business center, for instance, but the front desk staff insisted on doing the copy for me because their copies was better. The concierge desk is staffed from 8am until 10pm, as is the business center. Succulent smoked fish on the breakfast buffet. Ruinous rates on the "hotel […] taxi" to the airport, though, and we could not get the room temperature below 78. Read moreGenuine Hotels.com guest review
"the best choice to be really close to everything"
two minutes from the sights, the metro and the best italian food in st Petersburg at a very reasonable price.Genuine Expedia guest review
"Perfect location for walking around SP"
This was our second visit to SP and we enjoyed the close proximity of the hotel to the Hermitage, Nevesky Prospect, St Isaac's and more. The staff gave us good restaurant suggestions and the hotel's own breakfast was good - although not one of the best ever....not bad. We definitely recommend the Petro Palace.Genuine Expedia guest review
"Great hotel, good price."
Very nice hotel in the middle of everything. Great location.Cannot be better. Very nice fitness center with sauna, swimming pool.Genuine Expedia guest review
"Excellent - right in the center"
A great hotel indeed, at the foot if Isakievski Subor, Palace Square, Nevski Prospect. I can't imagine a hotel nearer to all the main tourist attractions and historical sites. The staff is excellent, it is a world class hotel and all foreign tourist will feel at home, with the English speaking and very helpful staff. I am very lucky that I chose this […] hotel. Read moreGenuine Expedia guest review
This was my third stay at Petro Palace. They assisted well with visa needs. The location is perfect for travel and close to great tourist sights. A+Genuine Hotels.com guest review
"An excellent choice when staying in St. Petersburg"
Very nice hotel in an excellent neighborhood, and close to a metro station. Exceptionally helpful and efficient desk staff and they are all fluent in English.Genuine Hotels.com guest review
"Great Location, Great Hotel"
Overall a great hotel.. Very c lean and comfortable. Walking distance to most attractions. Hotel staff were very professional and helpful.Genuine Hotels.com guest review
"Perfect location, would stay here again"
Petro Palace Hotel sits in the middle of most attractions with 5 min walking distance to the Hermitage and all the cathedrals. The hotel was clean and recently renovated while providing a modern atmosphere, the service is outstanding. There is a conveniet store two doors down from the hotel which sells alcohol and midnight munchies. You have to visit […] a French style bar down the street called Bar Garcon, all the sudden you'll feel like you're in Paris. Read moreGenuine Hotels.com guest review
"We love staying at the Petro Palace Hotel"
This is the second time that we choose to stay in this Hotel and we were not disappointed. It is very conveniently located and if you can afford to stay in an "Executive Room", the room will be large and with all the conveniences for two people to spend a good time resting after the busy days in beautiful Saint Petersburg. The only thing that we noticed […] was that the buffet breakfast is not what it used to be 2 years ago. Both of our stays have been long (10 nights), Two years ago the food was plentiful and delicious, with varieties every morning. This time we found the same food for the 11 days that we were there. It never changed, always the same food and the quality has come down a lot, especially in the cold cuts/cheese section. Nevertheless, this is a minor inconvenience in the overall very pleasant experience of staying in this Hotel. The concierges are very helpful in informing tourists how to get to different places. We do miss The Bear Restaurant, that offered more Russian food. Now there is a NY Bar that is just average. We do recommend the Room Service dinners as you can find some Beef Strogonoff in their menu and less expensive prices there than in the neighborhood Russian Restaurants. We have been to Saint Petersburg three times in the last 6 years and we love it and will probably choose to stay in the Petro Palace again. I just wish that they would go back to their old menu for the breakfast buffet. Read moreGenuine Hotels.com guest review
The location is what makes this ideal. It is a very easy walk to the Hermitage, St. Isaac's, Nevsky Prospekt, etc. Breakfast can be a bit chaotic because of the number of people, and the food is only fair. I found the staff to be at times rather unfriendly, depending on who was on duty. But I would stay here again for the convenience of the locatio […] n. Read moreGenuine Hotels.com guest review
"Close to everything!"
Very convenient - pick up at the airport was wonderful - just what we needed after the long flight before boarding our river ship!Genuine Hotels.com guest review
"Good location, clean, staff disappointing."
The hotel is located close to many popular tourist sites. The room was clean and a comfortable size. The staff is somewhat helpful, but often seemed annoyed when dealing with guests. The concierge was essentially useless. She was highly skilled in distributing tourism pamphlets and maps, but unable to answer most questions or do and research for guests. […] Don't expect anything more than the basics from this hotel. Read moreGenuine Expedia guest review
"Very good-and good value"
The best-good size rooms-good location-good value. Could do better but would pay $$$$$$.Genuine Hotels.com guest review
They gave us a hotel without AC. We called mainetenance and they look at the termostat and told us this is how it was.The room was an oven! NOT GOOD, we paid for ACGenuine Hotels.com guest review
"Not a 4 start hotel"
Hotel is ok. Great location. Concierge not friendly nor helpful at all. Front desk was ok. We arrived at 11 am and the first person I met at the front desk told me my rooms were not ready. I had to go back to make sure that was the right hotel and when the lady (this time actually asked for my name) checked all the 3 rooms were available and ready. […] I needed to send a fax and the front desk sent me to the business center. It took the business center guy 15 min to let me know that if it was not a local call we couldn't send the fax from the business center, I had to go back to the front desk... Read moreGenuine Hotels.com guest review
"Nice hotel close to all central points"
We stayed at Petro Palace hotel at August for 2 nights. Visit goal : sightseeing. We wanted to be in the middle of all main attraction, so this was a reason why we selected the Petro Palace. On the top of this the price we got was nearly half of the regular base otherwise this would be too expensive option. Pros: very good location, clean rooms. BTW, […] if you need room for 3 you don’t have to order the superior option as we did. Regular rooms have enough space. Nice surprise - we got a very nice grating from the hotel on birthday: champagne and cake with fruits. Cons: We arrived at 10.00 and asked about an early check in. Although room was ready we were requested to pay 6000 RU for this option. I travel a lot and this is very unusual request. WiFi in the room had a problem during first day. Second day was OK. Common remark : if you order the taxi through concierge it might be expensive by 30-50% compare to the prices you get using any taxi that stay in front of the hotel. BUT it may be helpful only if you speak Russian or know more or less what is an acceptable price for your destination. Read moreGenuine Expedia guest review
"A good place to stay"
I was traveling with my son and two of my nephews. The hotel accommodated us in one very large room which worked very well. Its not a high end luxtury place but everything was well presented, comfortable and clean. They also serve quite a nice breakfast. If you are arriving by air be sure to book a taxi through the hotel to pick you up at the airp […] ort. Read moreGenuine Expedia guest review
"Great hotel! Nice location. Big room!"
Iloved the location right in the middle of everything. Also the room was big and the bathroom very roomy and modern.Genuine Expedia guest review
"Would definitely stay there again"
Great central location by St Isaac's cathedral. Half the price of surrounding hotels. Helpful staff. Air conditioning and great bathrooms. My only complaint was that the king size bed was actually two large twins pushed together. Would definitely stay againGenuine Hotels.com guest review
"It Is Our Second Stay at Petro Palace"
It was as good as the first stay. The convenience of the location is enhanced by a new subway station right next to the hotel.Genuine Hotels.com guest review
"Our 8 days at the Petro Palace"
The hotel was lovely and we had a nice room. Nothing real fancy but it was perfect for us and very well located (near the Astoria which was much more expensive.) The staff was very helpful, the breakfast room served a lovely buffet every morning, and we ate in the dining room the first night and found the casual dinner to be very good. We would recommend […] the hotel very highly. The concierge was very helpful although she was incorrect about where English tours on the canal trips were offered, and she arranged to call a taxi for us upon our departure but neglected to tell us that Air France does NOT leave from the International airport -- but from the local airport! "Bistro Garcon" on the same block is a delightful restaurant, and we had a wonderful dining experience at the "The Russian Vodka Room No. 1", a few blocks from St. Isaac's Cathedral. Read moreGenuine Expedia guest review
"Hotel was near most of the sites so very good spot"
Staff was not very friendly, but the location was great. Hotel had all the conveniences and a nice gift shop.Genuine Expedia guest review
The hotel is solid, great restaurant onsite, but location is what makes it five stars! This is our second time staying here, and now that it's remodeled it is an even better deal!Genuine Hotels.com guest review
"A good choice, great location and very comfortable"
Our stay at the Petro Palace was very enjoyable. We walked to all the attractions and the staff was very professional. All spoke English and were very polite. Quiet and pleasant. There is a little bar with snacks and sandwiches where one can stop to read and sip a drink after the day, or have coffee and cakes.Genuine Expedia guest review
The room, was tiny. There was no view out the window. The bed was so soft I had to ask for a board to be put under it. One girl at the desk named Ölga, when I asked for more bottled water, said we had to wait until the evening.(I went down myself then and a male clerk had 2 bottles of water brought to our room.)Genuine Hotels.com guest review
The hotel's location was perfect for our touring needs - within walking distance of all the sights and the opera and in a safe and quiet neighborhood. The staff was extremely helpful in recommending restaurants and transportation needs. The room was large and very clean. I would book at this hotel again if I return to St. Petersburg. The only need for […] improvement was that the wifi did not work in the rooms. Since we were not here on business, this was not a major issue for us and we were able to accomplish all our internet needs in the business office. Read moreGenuine Hotels.com guest review
"Hotel in St. Petersburg - Petro Palace"
We stayed at the Petro Palace for 6 nights recently and were very happy with our stay. It is in a prime location in the heart of the city, and easy walks to many of the highlight attractions. The staff was very efficient and courteous. The rooms were clean and surprisingly spacious. There are countless cafe's, bars, and restaurants nearby. The only […] downside was that the internet connection in the rooms were sporadic. However, the Wi-Fi in the lobby bar area was perfect, so it was not a big deal to go downstaris for a coffee or drink while catching up on a little work or social media. Read moreGenuine Hotels.com guest review
"Comfrotable hotel close to major sites"
Comfortable hotel located very close to many important places to visit - Winter Palace, St. Isaac's, museums. Lots of places to walk.Genuine Hotels.com guest review
"Overall a great hotel"
Location unbeatable - walking distance to all the major sights. Room was clean and comfortable. Internet was a bit spotty but complimentary. The room service was a bit surprising - the person who delivered my food told me that they were out of red wine and that the white wine by the same vintner would be just as good - she brought me a glass of the […] white! I said that I don't like white wine and then she thought to get a red glass from the restaurant. Overall it was a good experience and I would stay there again. Read moreGenuine Hotels.com guest review
"Close by site we wanted to see. Location is good"
It is rated 4 stars be should be 2. This hotel is not worth the price.The room had no clock or radio or bath robes. The chairs were uncomfortable to sit in. The free internet service was sporadic and kept logging off in the middle of reviewing and answering emails. I would not recommend this hotel to anyone.Genuine Hotels.com guest review
Convenient for walking to all sites. Great staff, wonderful and reasonable tours! Excellent room and Wifi!Genuine Expedia guest review
Great hotel in an amazing location. Bar on top floor was a lot of fun, although as expected it's a bit pricey. Didn't come to clean our room until 4:30pm on the first day which was a little frustrating as we'd just gotten back from a long day of sightseeing. Hotel staff was nice enough, wished wifi would have worked in the room a bit better. Had to […] go over by door sometimes just to find the signal. Read moreGenuine Expedia guest review
The hotel was in a perfect location and very easy to find. The staff was very friendly (which is somewhat rare for Russia). They were very helpful and treated us very well. The best part of the stay was the breakfast: Great selection. Worth the price!! The only negative issue was the room decor (just a bit dated). I think they are renovating...Other […] than that, it was a very nice stay. Read moreGenuine Hotels.com guest review
"Great location & nice hotel"
We really enjoyed our stay here. The location is fabulous, staff was very helpful, & rooms were very comfortable. For a hotel in this price range you can't go wrong with this choice.Genuine Hotels.com guest review
"Comfortable, clean, very convenient"
Very convenient to everything one would want to see in the Historic Heart.Genuine Expedia guest review
"Hotel to visit St Petersburg"
The personnel were fine, the room big and clean, the breakfast little bit limited in quality and assortment. If you want to visit St Petersburg, the Petro Place is in a really good position. For us the spot was the service in the lobby bar, the first night we wait for the waitress and as nobody showed up; after a while we approached the bar where the […] officer told us that we had to wait 45 minutes for a hamburger or a sandwich. Read moreGenuine Expedia guest review
I'd asked the hotel to organize for 6 persons our transport from the airport to the hotel. Nobody was there. The hotel said they have never received my e-mail confirming my request. I'd showed their acknowledgement...they lost my e-mail?! :-( Two regular taxis cost less (2x Rub. 500) than a minivan from the hotel (EUR 85)Genuine Expedia guest review
The hotel staff was amazing and made sure we had anything that we needed to enjoy our stay. Very close to the Metro and local tourist sites.Genuine Hotels.com guest review
"Great hotel to stay"
I stayed there with a friend for 6 nights, ı enjoyed so much, it is close to everywhere,clean and very helpful staff. I do highly recommend to everyone...Genuine Expedia guest review
After learning we were getting our adopted child the manager upgraded our room at no extra cost.Genuine Hotels.com guest review
Enoyed the hotel immensely. However, Petro Palace has a number of extra charges that make the stay frustrating. Gym is only "free" from 7am-11am. Afterwards, you have to pay to use the gym. Had to pay for hotel registration (and this was not told to me when I registered). Internet is free only in the lobby - have to pay 15 dollars per day for internet […] in the hotel room. No CNN news in the hotel rooms. Read moreGenuine Hotels.com guest review
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