"Not a 4 start hotel"
Hotel is ok. Great location. Concierge not friendly nor helpful at all. Front desk was ok. We arrived at 11 am and the first person I met at the front desk told me my rooms were not ready. I had to go back to make sure that was the right hotel and when the lady (this time actually asked for my name) checked all the 3 rooms were available and ready. […] I needed to send a fax and the front desk sent me to the business center. It took the business center guy 15 min to let me know that if it was not a local call we couldn't send the fax from the business center, I had to go back to the front desk... Read moreGenuine Hotels.com guest review
"Nice hotel close to all central points"
We stayed at Petro Palace hotel at August for 2 nights. Visit goal : sightseeing. We wanted to be in the middle of all main attraction, so this was a reason why we selected the Petro Palace. On the top of this the price we got was nearly half of the regular base otherwise this would be too expensive option. Pros: very good location, clean rooms. BTW, […] if you need room for 3 you don’t have to order the superior option as we did. Regular rooms have enough space. Nice surprise - we got a very nice grating from the hotel on birthday: champagne and cake with fruits. Cons: We arrived at 10.00 and asked about an early check in. Although room was ready we were requested to pay 6000 RU for this option. I travel a lot and this is very unusual request. WiFi in the room had a problem during first day. Second day was OK. Common remark : if you order the taxi through concierge it might be expensive by 30-50% compare to the prices you get using any taxi that stay in front of the hotel. BUT it may be helpful only if you speak Russian or know more or less what is an acceptable price for your destination. Read moreGenuine Expedia guest review
"A good place to stay"
I was traveling with my son and two of my nephews. The hotel accommodated us in one very large room which worked very well. Its not a high end luxtury place but everything was well presented, comfortable and clean. They also serve quite a nice breakfast. If you are arriving by air be sure to book a taxi through the hotel to pick you up at the airp […] ort. Read moreGenuine Expedia guest review
"Great hotel! Nice location. Big room!"
Iloved the location right in the middle of everything. Also the room was big and the bathroom very roomy and modern.Genuine Expedia guest review
"Would definitely stay there again"
Great central location by St Isaac's cathedral. Half the price of surrounding hotels. Helpful staff. Air conditioning and great bathrooms. My only complaint was that the king size bed was actually two large twins pushed together. Would definitely stay againGenuine Hotels.com guest review
"It Is Our Second Stay at Petro Palace"
It was as good as the first stay. The convenience of the location is enhanced by a new subway station right next to the hotel.Genuine Hotels.com guest review
"Our 8 days at the Petro Palace"
The hotel was lovely and we had a nice room. Nothing real fancy but it was perfect for us and very well located (near the Astoria which was much more expensive.) The staff was very helpful, the breakfast room served a lovely buffet every morning, and we ate in the dining room the first night and found the casual dinner to be very good. We would recommend […] the hotel very highly. The concierge was very helpful although she was incorrect about where English tours on the canal trips were offered, and she arranged to call a taxi for us upon our departure but neglected to tell us that Air France does NOT leave from the International airport -- but from the local airport! "Bistro Garcon" on the same block is a delightful restaurant, and we had a wonderful dining experience at the "The Russian Vodka Room No. 1", a few blocks from St. Isaac's Cathedral. Read moreGenuine Expedia guest review
"Hotel was near most of the sites so very good spot"
Staff was not very friendly, but the location was great. Hotel had all the conveniences and a nice gift shop.Genuine Expedia guest review
The hotel is solid, great restaurant onsite, but location is what makes it five stars! This is our second time staying here, and now that it's remodeled it is an even better deal!Genuine Hotels.com guest review
"A good choice, great location and very comfortable"
Our stay at the Petro Palace was very enjoyable. We walked to all the attractions and the staff was very professional. All spoke English and were very polite. Quiet and pleasant. There is a little bar with snacks and sandwiches where one can stop to read and sip a drink after the day, or have coffee and cakes.Genuine Expedia guest review
The room, was tiny. There was no view out the window. The bed was so soft I had to ask for a board to be put under it. One girl at the desk named Ölga, when I asked for more bottled water, said we had to wait until the evening.(I went down myself then and a male clerk had 2 bottles of water brought to our room.)Genuine Hotels.com guest review
The hotel's location was perfect for our touring needs - within walking distance of all the sights and the opera and in a safe and quiet neighborhood. The staff was extremely helpful in recommending restaurants and transportation needs. The room was large and very clean. I would book at this hotel again if I return to St. Petersburg. The only need for […] improvement was that the wifi did not work in the rooms. Since we were not here on business, this was not a major issue for us and we were able to accomplish all our internet needs in the business office. Read moreGenuine Hotels.com guest review
"Hotel in St. Petersburg - Petro Palace"
We stayed at the Petro Palace for 6 nights recently and were very happy with our stay. It is in a prime location in the heart of the city, and easy walks to many of the highlight attractions. The staff was very efficient and courteous. The rooms were clean and surprisingly spacious. There are countless cafe's, bars, and restaurants nearby. The only […] downside was that the internet connection in the rooms were sporadic. However, the Wi-Fi in the lobby bar area was perfect, so it was not a big deal to go downstaris for a coffee or drink while catching up on a little work or social media. Read moreGenuine Hotels.com guest review
"Comfrotable hotel close to major sites"
Comfortable hotel located very close to many important places to visit - Winter Palace, St. Isaac's, museums. Lots of places to walk.Genuine Hotels.com guest review
"Overall a great hotel"
Location unbeatable - walking distance to all the major sights. Room was clean and comfortable. Internet was a bit spotty but complimentary. The room service was a bit surprising - the person who delivered my food told me that they were out of red wine and that the white wine by the same vintner would be just as good - she brought me a glass of the […] white! I said that I don't like white wine and then she thought to get a red glass from the restaurant. Overall it was a good experience and I would stay there again. Read moreGenuine Hotels.com guest review
"Close by site we wanted to see. Location is good"
It is rated 4 stars be should be 2. This hotel is not worth the price.The room had no clock or radio or bath robes. The chairs were uncomfortable to sit in. The free internet service was sporadic and kept logging off in the middle of reviewing and answering emails. I would not recommend this hotel to anyone.Genuine Hotels.com guest review
Convenient for walking to all sites. Great staff, wonderful and reasonable tours! Excellent room and Wifi!Genuine Expedia guest review
Great hotel in an amazing location. Bar on top floor was a lot of fun, although as expected it's a bit pricey. Didn't come to clean our room until 4:30pm on the first day which was a little frustrating as we'd just gotten back from a long day of sightseeing. Hotel staff was nice enough, wished wifi would have worked in the room a bit better. Had to […] go over by door sometimes just to find the signal. Read moreGenuine Expedia guest review
The hotel was in a perfect location and very easy to find. The staff was very friendly (which is somewhat rare for Russia). They were very helpful and treated us very well. The best part of the stay was the breakfast: Great selection. Worth the price!! The only negative issue was the room decor (just a bit dated). I think they are renovating...Other […] than that, it was a very nice stay. Read moreGenuine Hotels.com guest review
"Great location & nice hotel"
We really enjoyed our stay here. The location is fabulous, staff was very helpful, & rooms were very comfortable. For a hotel in this price range you can't go wrong with this choice.Genuine Hotels.com guest review
"Comfortable, clean, very convenient"
Very convenient to everything one would want to see in the Historic Heart.Genuine Expedia guest review
"Hotel to visit St Petersburg"
The personnel were fine, the room big and clean, the breakfast little bit limited in quality and assortment. If you want to visit St Petersburg, the Petro Place is in a really good position. For us the spot was the service in the lobby bar, the first night we wait for the waitress and as nobody showed up; after a while we approached the bar where the […] officer told us that we had to wait 45 minutes for a hamburger or a sandwich. Read moreGenuine Expedia guest review
I'd asked the hotel to organize for 6 persons our transport from the airport to the hotel. Nobody was there. The hotel said they have never received my e-mail confirming my request. I'd showed their acknowledgement...they lost my e-mail?! :-( Two regular taxis cost less (2x Rub. 500) than a minivan from the hotel (EUR 85)Genuine Expedia guest review
The hotel staff was amazing and made sure we had anything that we needed to enjoy our stay. Very close to the Metro and local tourist sites.Genuine Hotels.com guest review
"Great hotel to stay"
I stayed there with a friend for 6 nights, ı enjoyed so much, it is close to everywhere,clean and very helpful staff. I do highly recommend to everyone...Genuine Expedia guest review
After learning we were getting our adopted child the manager upgraded our room at no extra cost.Genuine Hotels.com guest review
Enoyed the hotel immensely. However, Petro Palace has a number of extra charges that make the stay frustrating. Gym is only "free" from 7am-11am. Afterwards, you have to pay to use the gym. Had to pay for hotel registration (and this was not told to me when I registered). Internet is free only in the lobby - have to pay 15 dollars per day for internet […] in the hotel room. No CNN news in the hotel rooms. Read moreGenuine Hotels.com guest review
A good locftion and frriendly staff . As for me,there are two bad points - low lights in the room and window is not open in the room. The rest was GREAT!Genuine Expedia guest review
"PERFECT LOCATION - GOOD PRICE - MUST PAY 4 WI-FI"
PERFECT LOCATION - GOOD PRICE - BE PREPARED FOR "NICKEL/DIME" ADD-ONS Must pay for Wi-Fi in room, 450 RUB for 24 hours - Two small bottles of water on check-in, no more, so prepare to pay for drinking water Caution One: Only two electrical outlets even in delux rooms - had to ask for two extension cords to operate CPAP machines and charge computers […] and iPhones Caution Two: Low-watt lighting = dark room - could use one more floor lamp - can be depressing :( Caution Three: Loud fan for pumping A/C or heat - earplugs for sleeping recommended Read moreGenuine Expedia guest review
"Petro Palace Rocks!"
This hotel is located right off Nevski Prospect. It is right near a metro, good restaurants, near the Hermitage...just a perfect location. The hotel is very clean, the staff is very good (the consierge staff is world class), and I would return here without question.Genuine Expedia guest review
"A wonderful honeymoon"
A must for anyone going to St. Petersburg. The hotel is within walking distance of almost everything. The staff are very polite and most speak English fluently. The hotel's location made my wife and I's honeymoon wonderful, because we could just walk to anywhere we wanted to visit. Heads up though, the mosquitos in St. Petersburg can be murder, and […] there are no screens on the windows of the hotel. All in all, me and the wife want to stay here again when we return someday. Read moreGenuine Expedia guest review
"Good location but do not expect a great room"
The hotel is located in waking distance from the Hermitage and Isaac's Cathedral, which are places one must see in St. Petersburg. From the lobby the hotel looks modern and elegant but our room was far from that. Pipes were out in the wall and the carpet was not very clean. In addition, you will have to wait for a long time since there is just one single […] elevator in each part of the hotel (it is comprised of two buildings joined). Read moreGenuine Expedia guest review
"Good value for your money"
The best asset is its location since it's only 2 blocks away from the Hermitage & the Metro station is a block away. There are 2 restaurants across the street ; a McDonaldd & an excellent Asian fusion restaurant near the Metro station. The rooms though clean are very spartan & the air conditioning did not work properly while we were there. No CNN on […] its TV but we got BBC. City taxi to the airport cost 1300 Rubles for a 30 minute drive. The hotel has its own taxi service for 1700 Rubles. Staff was friendly & spoke English . Read moreGenuine Expedia guest review
"Good hotel with a perfect location"
Great Location and easy access to all the main touristic attractionsGenuine Expedia guest review
"Great location poor service"
Location of hotel was excellent in relation to museums and night life. Was not greeted and check in. Room was clean but needed renovation and new mattress, 2nd night saw a large water bubble in the wall paper where the AC was leaking. When we checked out we had the bellman store 4 pieces of luggage until our train left later that afternoon I tipped […] them $7 and they walked away complating about a small tip. Bar staff was excellent and helpfull. I would only recommend this hotel due to its close location to museums but if you dont mind walking look for a better hotel. Read moreGenuine Expedia guest review
Very close to Hermitage and new subway station. Would stay there again.Genuine Hotels.com guest review
"best location to st petersburg sights"
Charming hotel, needs a little updating, but overall a very nice place to stay and convenient to Hermitage and Russian Museum. Staff are very helpful, smiling, and concierge found great restaurants and transportation for us.Genuine Hotels.com guest review
"Pleasant hotel in the center"
The location is perfect, it's right in the center but a block away from the busy Nevsky prospect. We were there in July and the city was very lively almost all night long with lots of people strolling along Nevsky and embankment or taking night canal and river boats. Since the metro closes shortly after midnight it was easy to walk to the hotel even […] at night. Plenty of nice restaurants nearby. We used wi-fi in the downstairs lobby, but on a few occasions couldn't connect at all. The hotel claims to have a climate control in every room and we had a control panel in our room, but for some reason it didn't matter what temperature we selected, the thermometer always showed 71 degrees. After a hot day we would've liked it to be a little cooler but it was better then nothing. Overall we had a pleasant experience and would stay there again. Read moreGenuine Expedia guest review
"close to everything"
Was walking distance to everything. Highly recommend this place.Genuine Hotels.com guest review
Excellent. I would definitely stay at the Petro Palace Hotel on my next trip to St Petersburg. It's a three minute walk from Nevsky Prospect, the main street, a great location yet on a quiet street. A ten minute walk from the Hermitage Museum.Genuine Hotels.com guest review
"Dial up Internet"
I was traveling in SPB for business. The in-room Internet was so SLLLLLLLOOOOOWWWW. So slow that I could hardly do basic email tasks let alone do anything with video or media. It's small things like this that can actually hurt the overall experience. Aside from that the Internet was at a 15 euro cost per day.Genuine Expedia guest review
"Well dserved 4 star hotel in the city center"
Perhaps best price per value in town. Major attractions of St. Petersburg in walking distance. Very nice and competent service. Eveything well renovated and clean.Genuine Expedia guest review
"Good location, helpful staff"
The entire staff was pleasant and totally accommodating. We arrived ahead of check-in time and were given our rooms right away -- 4 hours ahead of schedule! Wonderful. We asked for recommendations for restaurants and were very pleased with the suggestions. The breakfast buffet had many selections including fresh fruit and and an option to order eggs […] the way you preferred them to be cooked. We found the location very convenient and easily walked to many of the sights. Our bathroom had a shower only -- no bathtub -- a drawback after long days of hiking around the city, but that was a minor inconvenience. The room was a no frills affair, large and simply furnished, but it suited our needs. We didn't spend much time in the hotel. The mattress could use some updating, but we slept well. After we checked out, my son realized he had left his headphones behind and rushed back to retrieve them. The staff helped him find them. We would definitely return. Read moreGenuine Expedia guest review
Excelent location, close to everything. The breakfast is somewhat limited, but good. The baron restaurant has great local cuisine.Genuine Expedia guest review
"Worth the money and well located"
I would stay there again if I wanted to visit the main tourist attractions.Genuine Hotels.com guest review
Totaly best location and concierge was right on setting up toursGenuine Expedia guest review
Hotel has central location which makes it an ideal base to explore the city, winter place and hermitage museum only a 5 minute stroll away, nervsky prospeck also just around the corner, but be warned, this is a very long road!Genuine Expedia guest review
"Very convenient location"
This hotel has friendly and efficient staff. All our requests were met and we appreciated the complimentary bottles of water.Genuine Expedia guest review
Nice and close to a lot of the major attractions and the metro - which is very east to use.Genuine Hotels.com guest review
"Close to main attractions"
Great location, at walking distance from Hermitage, Saint Isaac church, Nevsky Prospect and the pier to get Channels tours and go to Peterhoff, very friendly staff. Most of them speak English, also very helpful concierge service, we scheduled taxi service to the Airport and we got the service 10 minutes before scheduled time. A wonderful stay, would […] repeat next time. Read moreGenuine Hotels.com guest review
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