It was, at best, OK. There was really nothing above average about it. The desk staff would say, "Hi," but, not much or nothing more. There wasn't much ambiance. The free breakfast was ordinary. Our room wasn't cleaned one day. The room cleaners didn't say anything if you passed them in the hall. Truthfully, if it wasn't for the fact that I'd lose money, […] I would have only stayed one night. I guess I feel if we're paying good money to stay someplace, it should be more than a "blah" experience. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Madison Southwest, WI Hello, As the general manager of Country Inn & Suites Madison Southwest, I am sorry to hear that you found our property just OK, as we are always striving to surpass our guest's expecations. I will definitely take your comments under review and see what I can do in terms of improving our property. Our goal is to have guests view us as a hotel they want to come back to. Again, thank you for the response.
The amenities at this hotel were great. At the front desk there was a case of cookies, which was an excellent treat for a 3 year old who just had a long car ride. Breakfast in the morning was excellent. The Ten Pin bowling alley is right next door to the hotel and provided some great family fun during our stay. I would highly recommend this hotel to […] anyone and plan on staying there in the future. Read moreGenuine Hotels.com guest review
My bed was broken,and I couldntstay on itGenuine Hotels.com guest review
Stayed overnight for business during the week. It was quiet enough for me to get proper rest before my interview the following morning. It was also very close to a shopping center (less than a mile away) and a few fast food restaurants. The breakfast was very good and the internet was fast. There was also a mini fridge and microwave in my room. I didn't […] personally need them, but they could certainly be handy to other people choosing to stay here. The only drawback was there were no high def cable channels, I would've thought something like that would be standard by now. Read moreGenuine Expedia guest review
"Would say again"
We had a nice time visiting our sonGenuine Hotels.com guest review
"Close to our daughter and grand daughter"
Stayed in this facility and was very satisfied. This stay I was put into a room with a non-functional TV and a damaged door security lock. I was quickly placed in a room that was very satisfactory.Genuine Hotels.com guest review
"Nice getaway. Great breakfast."
Went to madison for a quick weekend getaway. The hotel is nice , staff works hard to accommodate everyone. Pool was a little chilly but kids didn't seem to mind after a bit. Right next to a bowling alley with food. Breakfast was the best part. The lady in the kitchen worked her butt off to make sure everything was clean and stocked.Genuine Expedia guest review
"nice hotel, like the view."
it was in a perfect spot, the beds and clean. the pool was shallow but at least the older kids got stay in longer and the younger ones so they could have fun without watching the younger ones the view was spectactular. it was quiet the side we were on very clean, and comfortable beds.Genuine Expedia guest review
"Nice hotel, terrible night's sleep"
I was very happy with the condition of the room and the bed was comfortable, but I woke up nearly every hour to loud noises. It sounded as though a washer and dryer were going all night in the room next door and as though there were an airplane jet outside my window. My best guess is that my room was near the laundry and the heating unit for the building. […] Unfortunately, I won't be taking the risk on this hotel again when I'm in the area. Read moreGenuine Expedia guest review
It was easy to find. The staff was nice and very helpful. The kids really enjoyed the pools. Breakfast was good.Genuine Hotels.com guest review
Did not get room that I reserved and paid for. Hotel said they were sold out. They said there was nothing that they could do as the room was not booked by them. I would like compensation for the difference between a King Room and a one bedroom king suiteGenuine Hotels.com guest review
"Doesn't Live Up to It's Potential"
When I arrived to check in I couldn't find anyone at the front desk and waited for at least 5 minutes; mighty strange! The first day that we were there our room was not serviced; not a big deal but odd. Our room keys did not work after the second day and we had to get new ones; just another minor thing. The television in the living room did not work; […] this is getting annoying. The breakfast that they serve is above average and the coffee is way above average. They also have some excellent cinnamon apple cookies. This is a nice property that could use better management. Read moreGenuine Hotels.com guest review
We picked this hotel for the kids water park feature, which worked just fine and was a little more elaborate than the one at the Hilton in Middleton. Breakfast and staff were great.Genuine Expedia guest review
The hotel was very clean and comfortable. The breakfast was very nice for a free breakfast. Good options, hot and cold and not just make it yourself waffles. There was a snow storm the night we stayed and we left at 9 and the lot was not plowed yet. We got stuck trying to get out. That was not fun as we were trying to get to our daughter's graduation […] ceremony from UW Madison. Otherwise, it was a great value and a clean and comfortable place to stay. I would stay there again. Read moreGenuine Hotels.com guest review
"Good hotel, bad pool..."
Specifically booked for the kids pool, and it was not fully functioning. Will not stay again.Genuine Expedia guest review
"Step away from hiking trails"
Very comfortable and a good value. A bit noisy from the nearby highway. Conveniently close to several State Parks. Hotel personnel polite and helpful. Surprisingly nice restaurant in a historic building across the parking lot - had a wonderful baked trout. Do not go for burgers - beef is tasty but too dry. Overall, a great 2-day hiking trip with big […] breakfast and hot tub. Read moreGenuine Hotels.com guest review
"Best cookies ever!"
Pretty comfortable place to stay - very clean, quiet - and would be a great place to stay with a family because of the wonderful pool! More than one washing machine would be helpful. The most impressive thing to me was the home baked cookies at the front desk - to die for!!Genuine Hotels.com guest review
Loved my stay at this hotel. Location was convenient to my destination in Madison. Lobby was inviting, staff was friendly. The restaurant next door was charming and delicious. Stay here if the opportunity presents itself.Genuine Hotels.com guest review
Nice hotel. Would stay again. Close to things we were there for. Room was clean and staff was very friendly.Genuine Expedia guest review
This was the best overall place we stayed at on our trip considering price and quality of the accomodations and staff.Genuine Expedia guest review
Great breakfast .. Rooms clean, front desk very friendly..Genuine Expedia guest review
"Comfortable/ great staff"
The hotel was clean and the staff was pleasant. There were a couple of issues with the room (the desk chair wouldn't adjust and the shower head needed tightening), but these were small and were outweighed by the nice atmosphere and the convenient location. I'd stay here again if I was to return to the area.Genuine Expedia guest review
No TV channel info, several numbers had no channels, my TV stopped. I could not go up or down. Finally unplugged the set, hoping to reset,,, it worked. Next am asked and got a TV listing,, everything else was great. Lady in the food area was very nice. Give her a bravo!!!Genuine Hotels.com guest review
"Nice for families!"
Great pool, super nice rooms, would go again & again!Genuine Hotels.com guest review
"Great Swimming Pool area."
It was great. My kids loved the hotel and the complimentary fresh cookies.Genuine Hotels.com guest review
Great! Boy's enjoyed the breakfast! Got 3 good nights sleepGenuine Hotels.com guest review
"Great for one night stay"
It was a great stay. Excellent breakfast, one of the best I have ever seen. Cleanliness of the room would have been a 5 except that there was a urine spot on the rim of the toilet from previous customer - pretty gross. Walls are paper thin, could hear everything.Genuine Hotels.com guest review
"Comfortable and clean."
The front desk staff is chipper and friendly, the room immaculate, and the breakfast superior.Genuine Expedia guest review
"More than I expected..."
WOW, I think that this was the first hotel I’ve ever stayed in that the heater in the room was truly quiet and efficient. The switch for the bathroom exhaust fan was marked as “silent fan” and that exactly what it was…silent. Pool area was very nice, warm and clean. Next time I’ve got business in that area of the state, I’ll be going back to this h […] otel. Read moreGenuine Hotels.com guest review
"Great for the whole family."
The indoor pool was amazing and perfect for the kids (4 & 6). The pool area had a fun slide for the kids, and a nice hot tub for the adults. The hotel was very nice but with the amenities of the cheap hotels (fridge and microwave), which was perfect. The beds were comfortable and the staff was nice. The breakfast was also really great: make your own […] waffles, cereal, pre-made omelletes, oatmeal, yogurt, etc. One day they served sausage and another they served ham. It was a wonderful stay. Read moreGenuine Expedia guest review
I've stayed here twice over several years and had a very pleasing experience both timesGenuine Expedia guest review
Really nice hotel close to a great restaurant and a great sausage company. Very quiet and comfortable rooms.Genuine Hotels.com guest review
"Enjoyed out visit"
This hotel was great. The staff was very helpful and breakfast was very good. They were very helpful to help us get to were we needed to go also.Genuine Expedia guest review
"Great room and hearty breakfast"
We were specifically looking for a Verona-area hotel so we tried the Country Inn. The staff was excellent, helpful, warm, and welcoming. The room was nicely furnished and the bed was very comfortable. Breakfast was wonderful with hot foods and plenty of healthy choices. We would definitely come back.Genuine Expedia guest review
"Great hotel great service"
It was farther away from Madison than I thought it would be and not a ton of restaurants around. The hotel was clean and the employees were super friendly.Genuine Hotels.com guest review
"Great place to stay for anyone."
Front counter staff was very pleasant, room was clean and beds comfortable and their breakfast in the am was very good. Nice place to stay.Genuine Expedia guest review
"Sweet Staff in the Off Season"
We were one of half a dozen parties staying at the hotel during the off-season, but we were still given first-rate treatment. The front desk attendant made sure our room was as far away from the highway as possible, without us asking. Cookies available at the front desk. Location is quite far from Madison proper, but if you are just passing through […] and want to avoid driving downtown, then the location is perfect. Read moreGenuine Hotels.com guest review
Great indoor poll and hot tub. Kids will love. And they can take you to Madison by bus. You just have to ask in advance.Genuine Expedia guest review
"Clean room ,fridge and microwave,with breakfast"
We found the room with fridge and microwave. Six pillows on the two Beds and two more in closet. The breakfast included scrambled Eggs, biscuits and sausage gravy, waffles, fresh fruit, hot oatmeal, Assorted muffins and Pastries. Two people making sure the food was Restocked and the counters were clean.Genuine Expedia guest review
"Nice suburban hotel, but a drive into Madison."
Nice, clean, relatively new in a suburban area outside of Madison.Genuine Expedia guest review
This was my second time staying at this hotel, first time was a much better experience. I must have gotten unlucky with this room. The sink drain was backed up and the A/C rattled all night long. Also, the fitness center is way out of date, and the A/C was broken. Other than that, the hotel was fairly nice. The breakfast is good, and the front desk […] attendants were very pleasant. Read moreGenuine Hotels.com guest review
Just needed to stay overnight and this hotel had everything I wanted at a great price.Genuine Hotels.com guest review
Love the Country Inn and Suites by Carlson chain: updated furnishings, warm colours, a good go-to chain for reliable comfort. Great for families with their free and filling breakfast, and especially the swim areas with toddler-friendly pools and slides to thrill the preschooler. Will seek these out when next I travel with my young kids.Genuine Hotels.com guest review
Friendly, courteous staff, lovely accommodations. Great for a traveller, couple or family.Genuine Expedia guest review
"Nice hotel overall!"
Nice hotel overall, nothing special. It was clean, it was in a nice area, and close to stores.Genuine Hotels.com guest review
We had a very nice stay. Great breakfast and pool area.Genuine Expedia guest review
"location quiet and close to places we wanted to go"
Easy access from 4 lane. Pool area great. Breakfast in morning excellent. People at desk very nice. Room nice except toilet didn't like to flush unless you held the handle down and refrigerator door wouldn't fit shut but still cooled pop inside. Over all would definetly stay there again and would also highly recommend it to our friends.Genuine Hotels.com guest review
Clean and comfortable would stay againGenuine Hotels.com guest review
"A very nice place to stay"
Our room was clean and comfortable and the price was great. The breakfast was specially delicious and we complimented the girl at the front desk. We'll surely stay here again when we visit our daughter in Madison, WI.Genuine Hotels.com guest review
"Quality and comfort"
The hotel is spotless and very welcoming. It is very comfortable. There is a lot of variety at breakfast. I enjoyed the waffle with strawberries.Genuine Expedia guest review
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