"Great for the whole family."
The indoor pool was amazing and perfect for the kids (4 & 6). The pool area had a fun slide for the kids, and a nice hot tub for the adults. The hotel was very nice but with the amenities of the cheap hotels (fridge and microwave), which was perfect. The beds were comfortable and the staff was nice. The breakfast was also really great: make your own […] waffles, cereal, pre-made omelletes, oatmeal, yogurt, etc. One day they served sausage and another they served ham. It was a wonderful stay. Read moreGenuine Expedia guest review
I've stayed here twice over several years and had a very pleasing experience both timesGenuine Expedia guest review
Really nice hotel close to a great restaurant and a great sausage company. Very quiet and comfortable rooms.Genuine Hotels.com guest review
"Enjoyed out visit"
This hotel was great. The staff was very helpful and breakfast was very good. They were very helpful to help us get to were we needed to go also.Genuine Expedia guest review
"Great room and hearty breakfast"
We were specifically looking for a Verona-area hotel so we tried the Country Inn. The staff was excellent, helpful, warm, and welcoming. The room was nicely furnished and the bed was very comfortable. Breakfast was wonderful with hot foods and plenty of healthy choices. We would definitely come back.Genuine Expedia guest review
"Great hotel great service"
It was farther away from Madison than I thought it would be and not a ton of restaurants around. The hotel was clean and the employees were super friendly.Genuine Hotels.com guest review
"Great place to stay for anyone."
Front counter staff was very pleasant, room was clean and beds comfortable and their breakfast in the am was very good. Nice place to stay.Genuine Expedia guest review
"Sweet Staff in the Off Season"
We were one of half a dozen parties staying at the hotel during the off-season, but we were still given first-rate treatment. The front desk attendant made sure our room was as far away from the highway as possible, without us asking. Cookies available at the front desk. Location is quite far from Madison proper, but if you are just passing through […] and want to avoid driving downtown, then the location is perfect. Read moreGenuine Hotels.com guest review
Great indoor poll and hot tub. Kids will love. And they can take you to Madison by bus. You just have to ask in advance.Genuine Expedia guest review
"Clean room ,fridge and microwave,with breakfast"
We found the room with fridge and microwave. Six pillows on the two Beds and two more in closet. The breakfast included scrambled Eggs, biscuits and sausage gravy, waffles, fresh fruit, hot oatmeal, Assorted muffins and Pastries. Two people making sure the food was Restocked and the counters were clean.Genuine Expedia guest review
"Nice suburban hotel, but a drive into Madison."
Nice, clean, relatively new in a suburban area outside of Madison.Genuine Expedia guest review
This was my second time staying at this hotel, first time was a much better experience. I must have gotten unlucky with this room. The sink drain was backed up and the A/C rattled all night long. Also, the fitness center is way out of date, and the A/C was broken. Other than that, the hotel was fairly nice. The breakfast is good, and the front desk […] attendants were very pleasant. Read moreGenuine Hotels.com guest review
Just needed to stay overnight and this hotel had everything I wanted at a great price.Genuine Hotels.com guest review
Love the Country Inn and Suites by Carlson chain: updated furnishings, warm colours, a good go-to chain for reliable comfort. Great for families with their free and filling breakfast, and especially the swim areas with toddler-friendly pools and slides to thrill the preschooler. Will seek these out when next I travel with my young kids.Genuine Hotels.com guest review
Friendly, courteous staff, lovely accommodations. Great for a traveller, couple or family.Genuine Expedia guest review
"Nice hotel overall!"
Nice hotel overall, nothing special. It was clean, it was in a nice area, and close to stores.Genuine Hotels.com guest review
We had a very nice stay. Great breakfast and pool area.Genuine Expedia guest review
"location quiet and close to places we wanted to go"
Easy access from 4 lane. Pool area great. Breakfast in morning excellent. People at desk very nice. Room nice except toilet didn't like to flush unless you held the handle down and refrigerator door wouldn't fit shut but still cooled pop inside. Over all would definetly stay there again and would also highly recommend it to our friends.Genuine Hotels.com guest review
Clean and comfortable would stay againGenuine Hotels.com guest review
"A very nice place to stay"
Our room was clean and comfortable and the price was great. The breakfast was specially delicious and we complimented the girl at the front desk. We'll surely stay here again when we visit our daughter in Madison, WI.Genuine Hotels.com guest review
"Quality and comfort"
The hotel is spotless and very welcoming. It is very comfortable. There is a lot of variety at breakfast. I enjoyed the waffle with strawberries.Genuine Expedia guest review
"I'd like to recommand this hotel to my good friend"
My family and I stayed just 1 night on May 21st, 2012. We commonly felt great emotion about this hotel like as nice room and wonderful breakfast. In addition to, the swimming pool has tremendous facility such as hot spa and clean pool. We stayed very well than what we expected. Thank you so much the members of Country Inn & Suites By Carlson, Madison […] Southwest, WI. Roy's thought.. Read moreGenuine Expedia guest review
"A quick business trip..."
The staff were friendly, the location was great, and the rooms were clean. I couldn't ask for more! Thanks!Genuine Expedia guest review
"Will not stay there again."
The walls are very thin and we could hear everything the people did on both sides of us. The front desk woman was very helpful because our t.v. would not work. She told us they bought new flat screen t.v.'s but they don't work very well and it is hard to get them to turn on and stay on. The continental breakfast was ok but the woman keeping it stocked […] was not friendly at all. Read moreGenuine Expedia guest review
"Sehr angenehmes Hotel"
Ich buchte dieses Hotel bereits zum 5. Mal, das Personal ist sehr freundlich und jederzeit hilfsbereit. Die Zimmer sind geräumig und sehr sauber, die Auswahl am Frühstücksbüfett ist gut. Es gab für mich keinerlei Beanstandungen. Ich werde in diesem Hotel auch im nächsten Jahr wieder ein Zimmer reservieren. Sehr empfehlenswert.Genuine Expedia guest review
"Angenehme Atmosphäre in diesem Hotel"
Ich besuchte als Single dieses Hotel, in den letzten zwei Jahren schon zum dritten Mal, das bedeutet, dass ich mich in diesem Haus wohl fühle. Das Personal ist sehr freundlich und hilfsbereit. Das Angebot am Frühstücksbufett ist in Ordnung. Ich werde dieses Hotel bestimmt wieder besuchen.Genuine Expedia guest review
"Lacking customer service"
04/25/15 Dissatisfied967 Fitchburg, Wisconsin
Found my toilet plugged on a Saturday. Called the front desk, and was told there was no maintenane on the weekend. They made no offer to do anything. Only when I said "I can't be without a toilet!", did the front clerk offer to bring ME a plunger so I could plunge it. I'm the paying customer! They made no offer to reduce my rate or a different room. I insisted to speak to the manager, and was told he could call me on Monday. I am completely dissatisfied with the customer service. I do not recommend this hotel.
04/17/15 Stacy M Dix, United States
I had to travel for business and this was a very nice hotel. The shuttle driver recommended a great place to eat and took us there and even picked me up when I was ready to leave. They even allowed me and my partner to use the shuttle that came and got us as our business classes were only for half a day. We really appreciated that as it just made it that much easier. I would stay there again.
"Unfriendly Staff and Unusable Amenities"
04/14/15 Michael B Lewiston, Maine
I recently stayed at this hotel for a week due to Epic training. The first unfortunate experience was trying to use the hot tub and it was lukewarm at best. I mentioned it at the front desk to the assistant general manager. She worked to get it fixed but it didn't get fixed until the last night of my stay. I also had problems with my TV remote breaking and it took a couple days to get that fixed. All of these things could be overlooked since Carol had been working hard to get things figured out. What happened the last day could not be overlooked. I was so excited that the hot tub was working again on my last night so I wouldn't leave empty handed. I waited until after 10pm so the kids would be gone but when I went down my card wouldn't open the door. From the minute I mentioned this to the girl at the front desk it was apparent I was inconveniencing her. She gave me new room keys multiple times despite the fact that they weren't making any difference. Eventually she begrudgingly tried the door herself and then told me there was nothing she could do and walked away. Needless to say I was not happy about being slighted my trip to the hot tub or being treated rudely. This same front desk attendant was rude to me when I mentioned earlier that day that the ink cartridges in the business center computer were empty. No one had cartridges and apparently no one cared. Someone told me they were going to look and then left me at the computer waiting. When they never came back the rude girl at the desk told me she went home for the day and didn't seem to care at all. This was all just too much. When I checked out another staff member apologized and told me that other guests have complained about this particular staff member before. The girl that was rude to me shouldn't be anywhere near the public and the fact that she's has a track record of complaints indicates that management isn't serious about customer service. The girl checking me out also took down my information and assured me she'd have the assistant general manager Carol follow up with me. It's been over a week and no call. That was the final straw. I canceled my next stay and will be at the Hilton Garden Inn when I return in a couple weeks. I would not recommend this place to anyone as it's clear they are not serious about taking care of their customers. If they were they'd clean up their staff problems and go the extra mile. With all the hotels in the area with 5 star reviews for their friendly staff there is no reason to settle.
04/10/15 Janet W Saint Paul, MN, United States
Excellent location and hotel facility. Staff is pleasant and helpful. Warm cookies may be available when one arrives. The pool area is very family friendly with a kiddie-pool and a whirlpool. Fitness area did not seem to be used much, so very nice for me. Area is kept clean. Rooms are clean and welcoming. Pleasant breakfast room. Breakfast food is typical of such a hotel facility. Parking is good. Location is convenient to downtown Madison. Also convenient to bike trails and other areas of southern Wisconsin.
"Will not be staying here again"
04/07/15 Jeni N
Terrible front desk service, the clerk was RUDE. Had to contact the manager to watch the WI Badger game in the breakfast room, which is sad considering the amount of money we spent there and the fact that we were practically in Madison, home of the Badgers. We had to contact the manager and threaten to leave. Terrible housekeeping, my mom didn't get into her room until hours after we got there. Ignored specific requests made at reservation time, I have a handicap cousin and my aunt requested 1st floor, she did not get this as requested. TERRIBLE! Our family stays at a hotel every year for Easter, we had several rooms and some for 2 nights. We had to pay for a small room to eat in which you would think could be complimentary considering how much money our family paid to be there. We will NOT be staying here again!!!!
"Loud and Uncomfortable-"
04/06/15 Michelle147258369 Rogers, Minnesota
I would not stay here again for several reasons. This hotel is loud and noisy, and the beds are extreamly uncomfortable. I signed a note that said they had a noise policy in place only to find out they did not enforce it. I was trying to sleep and at 12:00 a.m. there were still little kids yelling and crying running up and down the hall. I called the front desk and the lady asked me if it was the child yelling next to her and I said of course it is. She asked me if I wanted her to tell them to quite down and I said yes but discreatly. The noise then moved from the hall to their room which happened to be the room next to me. After two days of thinking I would be well rested for a long travel back home, I am exhausted. Between the kids crying and yelling and the beds being uncomfortable, save your money and stay someplace else. I was also not impressed with the pool area, there was limited seating, it was loud, and dirty. I saw more than one little kid without a swim diaper on going in and out of the pools.
"Service NOT Good"
03/30/15 Dawn L New Berlin, WI, United States
Don't go there if you need anything from staff. Rooms are okay but noisy with kids in the pool. If you have little ones and want the pool experience, then this is your place. If it's for an adult weekend away, pick another place.
"Decent, Some Drawbacks"
03/17/15 Mags2155 Belleville, Wisconsin
Overall the hotel is clean, nicely furnished and has some perks. We really enjoyed the breakfast and the children's area in the pool. The free internet was really nice. However, the cleaning staff leaves something to be desired. We stayed for quite a while, and every day there was something left behind. A bagged up trash sack left on a table, a towel left in the middle of the floor, etc. Also, they took a comforter for cleaning on a Tuesday, and my son was still sleeping with a thin extra blanket on our last night there (Saturday)... housekeeping even folded it up and put it back on the bed, so it's not like they didn't notice. Of the approximately 10 times I attempted to use the hot tub, it was actually hot twice. I started checking the rubber ducky thermometer they had in it after a while... it was usually about 89 degrees... I take baths warmer than that. Also, when we first stayed, I tried to give our kids a bath and the water was YELLOW. I'm not sure if this was just a temporary problem they were experiencing at the time (as it was better a few days later) but still, gross. If this is the only hotel available in the area, you'll be fine... but west Madison has some much nicer places.
03/17/15 Mea37 Provo
I was in town for business last week and stayed here and overall, it was okay. My room was very large with a nice bathroom. My room was really hot so I turned on the AC unit and the thermostat worked fine. I slept just fine but was frustrated that the TV didn't work. I would turn on the TV and it would just stay on a dark screen and never brought up any images. I think there was a power outage earlier in the day and am assuming that's what happened to me TV. It was late so I didn't want to call the front office to come and fix anything but it was still frustrating. My thought is that after the power outage, they probably should have sent some staff around to all the rooms to make sure everything was working okay. It didn't appear that they did that. If you are in town for business, this hotel will work just fine.
03/13/15 Mayra S Champaign, United States
Staff need to be more welcoming, during my 5 day stay never did I get a hello or even a smile from the front desk staff when I would leave or come in for the day. When I checked in there was 3 employees and I was struggling with my bag and instead of asking if I need help they stare and laughed at me making me fell uncomfortable. When I turned the corner they starting to talk about me and light I did not appreciated that at all.
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