"awful - DONT GO THERE"
Awful - the hotel halls were frigid. They were rug cleaning/extract ing water so cables all over hallway floor . side door kept open so extra cold air getting in. Hotel did not offer any coupon for breakfast or some typ of remuneration for such discomfort. Room extremely small. Pool was big and nice.Genuine Hotels.com guest review
Response by Hilton Garden Inn Boston/Burlington Thank you for taking the time to review our hotel. I sincerely apologize for the inconvenience you experienced during our deep cleaning process over the last week. In efforts to keep our hotel clean we routinely go through this cleaning process for carpets and upholstery to ensure guest satisfaction. We hope that you can visit us again in the near future so that we can demonstrate our commitment to your comfort.
"Hilton garden inn"
My husband and I got stuck in Burlington due to a snow storm, and found this hotel on hotels.com. We were both 100% satisfied with our stay!Genuine Hotels.com guest review
Response by Hilton Garden Inn Boston/Burlington Thank you for taking the time to review the Hilton Garden Inn Burlington about your most recent visit. We are glad that you and your husband were satisfied with your overall stay. We hope that you can join us in the future when the weather is a bit more desirable. We look forward to welcoming you back when your travels bring you back to the Burlington area.
"Nice room and service - worst bed ever."
The singular most uncomfortable bed I have ever tried to sleep upon. There was an actual 3 to 4 elevation change in the mattress. Although alone in the king bed, there was no actual way to get comfortable and it needed to be replaced.Genuine Hotels.com guest review
"New Year's Getaway"
This was a couple's getaway and family trip as our children came to visit while we were there. The Hilton Garden Inn was perfect for both trip venues. We enjoyed a dinner in the lounge and breakfasts in the restaurant. We also enjoyed the indoor pool and the comfort of our room. For us it was a great way to start the New Year.Genuine Hotels.com guest review
Checked into the room and was informed once I arrived that they were working on renovations and that I would not have power for a couple of hours. Not what I was expecting for down time to work on a project. No advanced notice loud construction noise and power loss at different time during my stay.Genuine Hotels.com guest review
"Great value hotel and well located"
My only problem was with the shower head as it was very high and difficult to change the setting. It should be replaced as it was rather old. The front desk was very nice and the hotel is well maintained. Our breakfast was not included. We only ate there once as it was $11 per person.Genuine Hotels.com guest review
"Nice Hotel and Awesome pool"
We really enjoy this hotel and the service. Their pool is awesome! We go there frequently so kids can swim and we can just relax.Genuine Hotels.com guest review
I thought security was a little lacking. Plus, they never had coffee in the lobby when I came through at 10am.Genuine Hotels.com guest review
"Great place to crash Christmas night."
Needed a comfy quiet place to stay Christmas night while visiting. Perfect fit.Genuine Hotels.com guest review
This is a really nice hotel, in my opinion, they did even better than Hyatt Place/House. I stayed overnight at here for my business trip. The room was clean, bed was comfortable and the interior decoration and design of hotel was amazing. They have a bar open until late night, free cold/hot water and coffee/tea at the entrance. Served complimentary […] breakfast as well. Read moreGenuine Hotels.com guest review
Frankly, we were disappointed. We were upgraded to a "deluxe" king room when we found out we'd have another person with us. We got a fold-out couch, but the room was so small, we were completely cramped and tripping all over each other. It snowed a little, so naturally, the cable went out for the entire hotel. (???) Upgrade your system, folks! They […] charge you for breakfast even if you're staying there, so we went out. We were snowed in Wednesday night, so we were forced to have dinner at the hotel. The salmon was very good, but expensive. It's a convenient location, and it's nice that there's a shuttle to take you to the mall, but for the price and comfort, I'd rather stay at the Sonesta across the street. The best thing about the Hilton Garden Inn was the pool. A hot tub would be nice, though! Read moreGenuine Hotels.com guest review
"Nice hotel. Good amenities. Great staff."
Staff could OT have been nicer, more helpful, responsive. The same was true in the restaurant, though the service became slow when it was more crowded. The rooms were comfortable and warm, and the staff kept them very clean, tidy, and well-stocked. Only one complaint and one minor quibble. The complaint is that the strong smell of bacon cooking woke […] me up at around 5 am each of the four mornings (though my wife slept through it.) and I was down the hallway halfway in Room 127! The quibble is that when I tried to leave the room early in the am, around 6:30 am, I was quiet as a Ninja (she is a light sleeper for sound, not smell) until I exited the room. No matter how slowly I closed the door from the hall, it always made two loud clicks as it shut, waking her up, despite her white noise machine being on. Read moreGenuine Expedia guest review
We had to leave our home in Rochester, NY at 2 AM to get ahead of big storm hitting NY and New England the day before Thanksgiving 2014. Staff let us check in early and said several other guests were in the same predicament. Housekeeping staff was able to get rooms ready to accommodate all. Major kudos for that! Room was very comfortable and quiet. […] Breakfast buffet was excellent and staff was polite. Indoor pool was nice and big. We got a chance to swim with our kids twice during stay. It is 2 miles from a senior living community where my mother moved this past summer. Also right near Burlington Mall and new Wegmans supermarket. Doubt we could find a better hotel for the same price. This will be the only place we stay on future visits. Read moreGenuine Expedia guest review
"Nice Place, Great Location!"
We were visiting my sister for her birthday. We got to the hotel late after getting stuck in terrible traffic. We called ahead and let them know we would be late and they guaranteed a late check in for us. When we got there, there was a crowd of people hanging in the halls and out one of the doors smoking and talking. My husband complained several times […] to get the crowd disbursed. The hotel offered to move our room due to the noise and our non-smoking room smelled really bad of cigarette smoke. We didn't move the first night since it was late and we have small children...but we did move the second night. The hotel was very gracious and gave us free breakfast (initially not included) and was able to prorate the price of our room. (We didn't even ask...they did it without question) The hotel itself was very beautiful and located super close to many things, including a mall, etc. We would definitely give this place another try! Read moreGenuine Hotels.com guest review
"Very nice hotel!!!!"
Very nice location, right near the mall and 20 minutes from Boston. The rooms were clean and nice. Only complaint was the shower ... Very awkward shower head but it could be because we were in a handicapped room. They provide complimentary coffee, apples, oranges and fresh cookies. The in door pool was a nice bonus and kept very well. Overall I would […] definitely recommend this hotel and stay here again Read moreGenuine Expedia guest review
"Great place to stay"
Relaxing and very clean. Great breakfast and hospital. Highly recommend for the price. Location can't be beat.Genuine Expedia guest review
"Not Friendly Staff"
After a 5 hour car trip from NJ we wanted to relax and check-in, the girl at the desk said we had no reservation, I told her I booked through Hotels.com and I had a confirmation number, she told me to go outside and use my cell phone to call Hotels.com to straighten it out (she couldn't be bothered and did not offer to call for me) as it turned out, […] they had my name reversed, last name first, so that was another half hour to fix. We chose this hotel for it's location and because it had an indoor pool,so our small group went to the pool, there was a group of about 25 young boys running,jumping and splashing, diving into the pool with no adult supervision at all. We complained to the front desk twice, she came to the pool and told them to stay in one area, but as soon as she left, it was a free for all. We could not use the pool at all. We usually stay at the Marriott, but they were renovating their pool, but but from now on that's where we will stay. Read moreGenuine Hotels.com guest review
the hotel was a nice comfortable cleaning the room with quality service the location is not that bad there's a lot of stuff to do around the hotel with the mall and the restaurants not too far awayGenuine Hotels.com guest review
The hotel was comfortable and the front desk help was awesome. The breakfast time or restaurant staff was terrible. The waiter was rude and inattentive. It took way to long for the chef to acknowledge me as the wait staff would not tell the chef I wanted an omelette but instead made me stand there because I could "tell her myself". Other than that experience […] the stay was pleasant. Read moreGenuine Hotels.com guest review
"Comfort Has a Name"
Oh that comfy bed, that big screen TV, the quiet room and nice fridge and beautiful view. I LOVE IT ALL! Best hotel I have stayed at in years!Genuine Hotels.com guest review
Great service. Great people.Genuine Hotels.com guest review
"A cozy getaway"
This was my first time staying at this Hilton location and it proved favorable. Close to many restaurants in the area and very comfortable. Will definitely stay here again.Genuine Hotels.com guest review
This is a really good hotel close to I-95, 17 miles from downtown Boston -Direct highway 95 to 93 south. Very courteous staff, clean rooms, huge parking space, safe environment. Even though the expressway is close, the place is very, very quiet. We stayed here for four nights, and we had no problem whatsoever. It is good value, and I strongly recommend […] it to anyone visiting Boston area. Green Features: Water-efficient bathroom fixtures. Local plants in the garden. Energy efficient appliances. Read moreGenuine Hotels.com guest review
"Very good hotel"
We had good stay at this hotel. We did not have any bad experience whatsoever. Rooms were clean. Hotel service was courteous and prompt. Good restaurants nearby.Genuine Hotels.com guest review
"Comfortable and convenient"
I would definitely stay there againGenuine Hotels.com guest review
"It was nice"
It was close to the ale wife t station which was clutchGenuine Expedia guest review
everything about the hotel was nice except for the extended day we paid a lot more than at the front desk then we did with youGenuine Expedia guest review
"Great experience. Staff very friendly and helpful"
Pleasant stay. A bit crowded at the free breakfast but room to sit. Just about 5 - 10 minutes off 95.Genuine Expedia guest review
I had a conference in the area and needed an additional night away from the conference center, so I chose this hotel. It was super clean, quiet, and in a great area. Had dinner in the bar and breakfast too, great service and food. I highly recommend this convenient and easily accessible hotel.Genuine Hotels.com guest review
Our stay was very comfortable. Would choose this Hotel again.Genuine Hotels.com guest review
"Decent considering price"
Only stayed one night for area conference. Room was clean and comfortable except the air seemed to keep turning on by itself and we could not figure out how to stop it. Also twice had to go to front desk about key not working and although I paid for breakfast to be included, the voucher was not proffered and I had to leave my meal to ask the front desk […] about it. Overall, these were minor/fixable issues to me; I would still stay here again. Read moreGenuine Hotels.com guest review
"Family trip to Boston"
We enjoyed the accommodations including the pool which was open until 11pm. This was nice so our teenage daughters could do something after dinner other than watch you-tube videos and such.Genuine Hotels.com guest review
"A bit further out, but worth the drive."
We were in town for the final Jeter game. I waited too long to get an affordable place in Boston, so we chose this hotel in Burlington. The hotel facilities were great, friendly/helpful staff and nice clean rooms. (very comfortable bed, too!). While there were things locally to do, we had to commute into the city all four days of our stay. Not a big […] deal if you time your outings around the traffic. We were quite pleased with our stay, just took a little planning on the logistics. Read moreGenuine Expedia guest review
The room was stocked with modern equipment and it was comfortable.Genuine Hotels.com guest review
This is one of the nicest hotels I have ever stayed at, especially for the extremely reasonable price! The staff is top notch, especially the front desk (Andrew in particular) but they could all give lessons in customer service. They were so accommodating, we had everything we needed including batteries for my camera when it died! The breakfast buffet […] is wonderful, and the dining area so nice. Our room was very nice, very clean and the beds comfortable with nice bed linens. I would highly recommend this hotel to anyone looking for a convenient location, but not the high price of the city Boston hotels. AAA+++ all the way. Thanks so much to everyone at the Hilton Garden Inn :) Read moreGenuine Hotels.com guest review
"Overnight at Hilton Garden for Oracle Workshop"
The hotel was very close to the location of my Oracle Corp. workshop. The hotel staff was very helpful and friendly. The room was clean and comfortable and quiet. The bed was very comfortable, which is extremely important as I have a sensitive back. It was only about a 5 minute drive from my Oracle technical workshop/training the following morning, […] and a short walk to the Burlington, MA, mall. I decided to dine at the hotel in the lounge at the bar. There were a number of other technical professionals there as well, so there was a lot of friendly chatter. The food was good and so was the bourbon! It was a very pleasant stay. Read moreGenuine Expedia guest review
"Great shuttle driver!"
One employee made my stay ... yet all the other employees were friendly and great, too! When I got on the shuttle, I told my driver that it was my first time in Boston, and I only had 24 hours. He gave me outstanding and reliable information! But, it was more than just information. He genuinely wanted me to have a great experience. He is an excellent […] representation for this company, and I hope this hotel knows his value. Because of his friendliness and helpfulness, I would definitely stay there again! Read moreGenuine Expedia guest review
"2 night stay"
Nice hotel. A little hard to find. When we returned around 3 pm the room still wasn't made up. When the attendant came at 4 I told her to forget it. There seemed to be only one person working on the whole floor. Maybe it was a one time thing. I would come back again now that I can find it. Good price, nice buffet.Genuine Hotels.com guest review
"easy access off freeway"
Close to mall and restaurants, easy to get to Downtown Boston, Clean. Nice/helpful staff, Good Breakfast BuffettGenuine Hotels.com guest review
One of the very best places I have ever stayed. The staff were most helpful. I will certainly reccomend it to friends and family.Genuine Hotels.com guest review
"Not as nice as it appeared"
The walls of this hotel are paper thin. We were a few rooms down from the elevator but we could still hear it dinging all night, as well as everything that went on in the adjoining rooms. The entire carpet felt sticky and it was gross walking across it. We had issues connecting our laptop to the internet and when we asked the clerk at the desk, all […] she told us was that she didn't know. No help. We waited a few hours and tried again and got a clerk that knew how to fix it. On Saturday the hotel had a wedding reception booked and the group was clogging the lobby as we tried to leave. When we came back that night, there were ZERO parking spaces available. We circled the lot a few times then when in and asked where we should park. The clerk was not helpful because her reply was I really don't know. Luckily there were some people leaving and we took their spot, otherwise who knows what would have happened. Then on our way into the hotel, children from the party were running through the halls. The hotel explained that the party had more guests than they originally told them so they were not prepared. That's fine but then start doing something to fix it. Don't just sit there and let it continue to happen. Make sure the guests staying with you have a place to park and for goodness sake, keep the guests corralled to one spot so people can get through! Read moreGenuine Expedia guest review
"Nice Bkston area stay.."
Awesome! Friendly people..comfortable stay...breakfast and service were outstanding...wish we could have tryed dinner, from what I saw, looked above average and reasonable cost... very wellrounded and knowledgeable staff .. already planning our next stay there in December and September next year.Genuine Hotels.com guest review
"Great deal for the money"
We were moving our daughter into her apartment for college in Boston And didn't want to pay the price of the Boston hotels. This was perfect. Just a 25 min drive and no cost to park. I would stay again.Genuine Hotels.com guest review
great location and plenty of large towels for showersGenuine Hotels.com guest review
"Loved this hotel"
Started off with very friendly staff. Always lemon water and fresh coffee in the lobby. Room was nice and comfy. Really close to lots of shopping like Burlington Mall, Bed Bath and Beyond and Trader Joe. Came to Boston area to take my daughter to BU and it was about 25 minutes away.Genuine Hotels.com guest review
"Great rate, comfortable and clean room"
Very nice room, very courteous and friendly staff at the front desk and restaurant. The included breakfast was delicious and fresh and a definite perk! Nice and quiet at night. Very comfortable.Genuine Hotels.com guest review
The walls of this hotel are paper thin. Spent the night listening to my neighbor like they were in our room. I wish I could post videos on here that I took as evidence. Front desk didn't ask and didn't care on check out. Avoid this hotel like the plague.Genuine Hotels.com guest review
"very nice, pretty basic"
Very nice yet pretty basic. The reservations counter people were exceptional and very very friendlyGenuine Hotels.com guest review
Our family of four stayed here for 3 nights during our family vacation to visit Salem and Boston. It was much more affordable than staying in Boston. Our drive to these cities was quick and easy; easy access to highway and less than a half hour's drive. Some of the highlights... modern, quiet, and clean... comfortable mattresses, friendly and helpful […] staff, great breakfast, beautiful indoor pool... We will stay here again! Read moreGenuine Hotels.com guest review
very nice and excellent serviceGenuine Hotels.com guest review
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