"Hotel close to Lahey Clinic."
I needed to book a hotel close to Lahey Hospital in Burlington. Reviews for most hotels in the area were marginal at best. The reviews for the Hilton Gardens were all very positive. I booked the Hilton based on those reviews and I was NOT disappointed! The room was clean, quiet, and very well appointed. The experience was, indeed, top shelf. Only negative […] was slow service in the restaurant. My order was confused at some point and I did not receive everything I ordered for dinner but I must say the server went out of her way to make it right. I highly recommend this hotel and look forward to my next stay. I should also mention that, although I did not know it at the time, if you are a patient at Lahey Hospital, you can receive a discount rate for your stay. Please ask before you book! Read moreGenuine Expedia guest review
This place is on it! Always enjoy my stay.Genuine Hotels.com guest review
"I almost always look to stay at a Hilton hotel"
I was in burlington for just 1 night to watch my daughter play softball for her college but the stay was excellent. Close to restaurants and shopping for those who have the shopping itch.Genuine Expedia guest review
Place was great, staff dropped off tweezers, band aids and antiseptic when my daughter got a splinter without me asking, great priceGenuine Expedia guest review
"Sleep on Cardboard??? No way - Move on to another!"
Once the reservation was made at Hotels.com, and confirmation in hand, I checked in and was told the Room I paid for (2-queen beds) was not available. Instead, the hotel offered a room with a king size bed and a queen size sleep-away. They apologized, and I was stuck. Not only was the room less than clean, the beds were like cardboard. Get real! I expected […] a bit more for the 'upgrade' offered. The sleep-away was atrocious and the king very uncomfortable. I spoke with the counter staff and manager and they said they had no available rooms. What a joke. Hotels.com is partly to blame - why offer to represent a business when the product you purchase isn't available? And the hotel is a joke. Read moreGenuine Hotels.com guest review
"Really like this hotel - highly recommend it"
I have stayed here before and I will stay here again.Genuine Expedia guest review
The hotel was clean and well-maintained. I enjoyed my stay at the hotel a lot. It definitely make my trip more pleasant. It has a very nice business center for computer use and printing. It provides free cookie and fruit at the lobby. I can also adjust the softness of the mattress. I am very satisfied with the hotel and will recommend to a friend.Genuine Hotels.com guest review
"Hilton Garden Burlington, MA stay"
The hotel has a great location to the Burlington Mall and Boston. The room rates are reasonable for a 3 star rated hotel. The hotel staff was friendly, professional and helpful. The lobby and common areas were nicely furnished, clean and decoratively updated. The king bedroom on the 1st floor appeared to be clean and reasonably appointed for a hotel […] of this caliber etc. There was however evidence of bedbugs on the sheets and bed cover. this was not reported to housekeeping or the front desk but was very disconcerting to me Read moreGenuine Hotels.com guest review
"Good hotel but a bit noisy"
I like a lot of things about this hotel. The rooms are comfortable, the staff is great, free wifi a bonus, fireplace in the lounge on a cold night a nice touch. What I did not like was the soundproofing in the room. It's terrible. You can hear everything that is happening beside you, above you, outside your door, down the hall, etc. I may have just […] had a room in a bad location but I've experienced this before at other large chain hotels so I think it's just the way they're built. I would still stay here again, but next time I'll bring earplugs so I get a better night's sleep. Read moreGenuine Hotels.com guest review
"Very nice hotel off 95"
I will definitely stay here again on my next trip to MA! The hotel staff were very helpful. There was an event that evening, and without my asking staff put me in "quiet area" of the hotel. Room was spacious and comfortable. Issue with plumbing addressed immediately and professionally. Breakfast was good - fresh food at the buffet. Located off 95, in […] area with mall, shops and restaurants. Only negative was not enough staff for late dinner in restaurant, service very slow so I chose to eat elsewhere. Read moreGenuine Expedia guest review
First, I was concerned before and during check-in about two things. 1) the hotel from the outside (and google street view) looks a little dated and 2) my room was located just across from the elevator and stairway. I was prepared for both or either to be an issue. That said, I had only great experiences at the Garden Inn. The staff was friendly, the […] room was great (loved the Keurig), the restaurant/bar were nice and the entire hotel (inside) had a very well-kept up-to-date feeling. It has a nice sized parking lot that never had me hunting for a space and while less than 30 seconds from the I-95 on-ramp, is well protected from the interstate and you have no sense that its that close. Read moreGenuine Hotels.com guest review
"Near the Mall!"
A good "steal" of a deal brought me to town. So I would say this is a great choice if you are going to the mall. It's a site that has a need for a few updates, and it looks tired in the hallways a bit. The slight smell of smoke in the hallways was an issue, but when I was first in my room- there was a wonderful sound of cleaning..and sure enough- a […] carpet vacuumer was there working his way along the hallway. Wow. The coffee in the room was WAY better than the one at the welcome bar. Staff was very friendly- but they too looked a bit tired- update their uniforms! Overall..a good experience, and I'd probably go back! But it's not the high caliber of Hilton Garden I"ve been used to in NH and in New York State. Read moreGenuine Expedia guest review
The hotel and facilities were comfortable and up to date. The entire staff was very helpful and friendly.Genuine Expedia guest review
"Great hotel, great location"
Thoroughly enjoyed our two night stay here recently. We were in town to visit family. The hotel is nicely decorated, the staff warm and welcoming and the rooms were clean and comfy. We enjoyed a dip in the pool and also a cocktail at the bar. This hotel is convenient to everything: mall, restaurants and quick access to highways. Will definitely make […] this our go-to hotel when we visit the area again. Read moreGenuine Hotels.com guest review
Staff is excellent . Hotel food isn't bad and actually fairly priced . I must point out that they do have one of the friendliest staffs . I actually came to the hotel because I had a reservation at The Sonesta across the street and their front desk staff was so rude I literally walked across the street to The Hilton and for not having a reservation […] durring a busy conference day I was accomidatated very quickly and efficiently . I was tired and a little nerve struck from the Sonesta , I wanted a glass of wine and the bar was closed but the nice lady who checked me in served me a bottle to take to my room . Read moreGenuine Hotels.com guest review
"Whistle while you sleep"
Overall, a perfectly fine HGI. I must compliment the staff though - they were excellent. Very personable, helpful and generally made my stay easier. My one complaint was that my room whistled. That is, there was a significant difference in the air pressure in my room from the hallway and that there was a load whistling sound created by the air moving […] under the door. It was solved by putting a towel down at the bottom of the door, but still highly annoying. Read moreGenuine Hotels.com guest review
place was clean, staff was helpful and friendly. But the heating unit in the room couldn't keep up with the cold outside, and it was always cold in the room. I could have set the thermostat to 100 and it wouldn't have gotten any warmer.Genuine Hotels.com guest review
"Clean and nice"
Can't wait to go back. Everyone was nice and the place was clean. The only things I wish they had were a room safe, a jacuzzi and served lunch (restaurant opens at 5). Also the Pavilion Pantry could have been better stocked. Free shuttle will take you to the awesome mall and other nearby shopping.Genuine Hotels.com guest review
"Great location for a one-night stop over"
This hotel was very well done. The room was tasteful and spacious with little touches. The lobby was beautiful. It is definitely a step above Comfort Inn, Best Western, etc. It is near a lot of restaurants and about 1 hour from Boston and Providence.Genuine Hotels.com guest review
One of the nicest hotels I've stayed in all year. Great way to end the year.Genuine Hotels.com guest review
Fill very good.Genuine Hotels.com guest review
"Convenient location and nice place"
We enjoyed our stay at this hotel - it was clean and comfortable. Very conveniently located just off the I-95 ramp. Quick trip to Salem, Rockport, Marblehead, etc. We definitely stay there again.Genuine Hotels.com guest review
"Super convenient, very very friendly front desk."
Very well arranged front area. Nice people in charge of the place. Properly lit, spacious and very nice easy parking area on the front.Genuine Expedia guest review
"I will book a room here again!"
We just needed a place to relax and sleep after long days of exploring the Boston area. I do wish the hotel supplied water as part of their amenities, instead we had to buy it out of a vending machine. But overall I enjoyed my stay here.Genuine Hotels.com guest review
"Nice Hotel close to shopping and train station"
We had a very nice stay at Hilton Garden Inn. The room was nice and clean. Staff were friendly and helpful. The beds were very comfy. You could move on the bed without making the other person roll to your side!! Breakfast buffet was worth the extra $12 we paid for the room. Excellent deal over all.Genuine Expedia guest review
"Road trip with my son"
Road trip with my son, enjoyed the onsite bar/restaurant. Clean, comfortable room. Great staff. Would certainly return to this hotel.Genuine Expedia guest review
My television never worked the whole time I was there. I had a service person everyday who said it was fixed. It was not and they had to come back again.Genuine Expedia guest review
"Close to train and Boston sights"
Room was comfortable and clean. The hotel staff especially the bartender willing to discuss sights to visit in the area and provide best ways to get there (transportation, train stations, where to park, etc.). I would definitely stay at this location again.Genuine Hotels.com guest review
"Service staff need to nicer stand notion of servic"
The tone of our whole experience was reduced by the rudeness of the kitchen staff. The rude an abrupt cook on the Saturday, expected a $20 to actually do his job and cook something for one guest. The sliding door abruptly slid shut and food whisked away right on closing time for breakfast service on both days we were there, left you feeling like an […] inconvenience. The room had a non existent mini bar. The coffee machine overfilled the disposable cups. The room service was fine and the serving sizes generous. However the 18% surcharge and $2 delivery fee were a bit rich. This reduced ones impetus to tip or otherwise acknowledge good service, which also added to the overall perception that the kitchen and service staff were underpaid and encouraged to be money hungry, arrogant, abrupt and rude. The housekeeping staff were excellent and attentive. We would not hurry back any time soon though. The service culture really needs to be reviewed. Just all wronging in serious need of address. Read moreGenuine Hotels.com guest review
Came to town to see universities. Access to the hotel was excellent and the value for the price was great. The breakfast, while not included, was not pricey and was very good. Staff was very helpful in finding locations and giving directions. Four people in the two queen sized beds worked well in the hotel. I would definitely go back.Genuine Expedia guest review
My experience at this hotel was absolutely wonderful - I was looking to stay at a hotel in Salem and waited too long to book and decided to find a place that was not too far from Salem and I am SO glad I chose this one! The wait staff was attentive, friendly, and made myself and my family eel right at home. I would definitely reccommend this hotel to […] my friends if they were looking for a place in the Boston area. Read moreGenuine Expedia guest review
"Amazing stay at Hilton Garden Inn"
We had a fabulous time here. Hotel is clean, comfortable, and the staff were more than accommodating. Our room was user-friendly and had all the amenities we needed while traveling with our 10 month old son. The housekeeping staff went above and beyond their duties including washing our sons bottles! We would recommend this hotel highly and will stay […] here again in the future. Read moreGenuine Hotels.com guest review
"It was located near major highway"
GoodGenuine Expedia guest review
"Hotel for when everything close to Boston is booke"
The hotel was fine - nice facility, decent food, good beer list. Expensive "taxi" ride to Boston Logan, though.Genuine Hotels.com guest review
"1st New England trip"
Very memorable for our 40th anniversary!Genuine Expedia guest review
"Great place for me (with people in the area)"
Bed was comfortable. Breakfast was good. Nothing bad or unexpected happened. No pool, but no surprises. Not a resort property, but a good place to sleep with lots of shopping and restaurants near by.Genuine Hotels.com guest review
"Clean, comfortable, great value"
The Hilton Garden Inn was a terrific upgrade from our previous hotel in Boston. The room was clean and comfortable; the employees were attentive and pleasant; the breakfast buffet was fresh and delicious. Even if its a few miles out of Boston, the Hilton Garden Inn is a great choice!!Genuine Hotels.com guest review
"Old and horrible air quality"
On first floor,same floor as restaurant room smelled like grease,all my clothes stunk the next day very embarrassing when hosting business meetings all day.Genuine Expedia guest review
"Clean and comfy."
The hotel was clean, our room was comfortable. It's a great place to stay!Genuine Expedia guest review
was super clean and comfortableGenuine Hotels.com guest review
"Very nice place to stay for parents weekend."
We absolutely loved this hotel. The staff couldn't have been nicer. Beds were very comfortable. Had everything we needed for a very comfortable stay!Genuine Expedia guest review
Very good hotel, very loud air condition in the hall.Genuine Expedia guest review
"I was happy"
The room was your typical Hilton room but very nice. The hotel amenities where the best, managed to get a good swim and work out before I started the day. Area is nice, near a decent mall and not far from other attractions. I would definitely recommend.Genuine Hotels.com guest review
My wife and I stayed at this hotel. Everyone was extremely pleasant and we felt welcome there after a long journey from Barbados there. We must point out that the driver Alfred was extremely pleasant and our first encounter with him was great. The front desk staff every one in fact made the stay a pleasant stay.Genuine Expedia guest review
"Fall football weekend 2013"
We were pleasantly surprised - the hotel had recently been renovated and was very elegant! The lobby décor was soothing an "Zen". Room (2 Queen beds) was clean and up-to-date. Comfortable and modern, though not terribly roomy. Front desk staff was top rate and helpful- we dealt with Kimberly and Brian, both very nice. Had no meals there, but was told […] breakfast buffet was great. Read moreGenuine Expedia guest review
"Long weekend stay"
GREAT. Nice hot b'fast. Nice rooms. Nice location. Swimming pool water was a little cool....Genuine Hotels.com guest review
EXCELLENTGenuine Hotels.com guest review
"Very nice hotel, comfert and clean."
I think the price is good for a 4 start hotel. The hotel are comfert and very clean. Only the bottle water are not free.Genuine Expedia guest review
"Very nice hotel, great big pool!"
Great staff, breakfast, and a really big pool for the kids to enjoy! The rooms were small, so for an extended stay with kids, we might choose a bigger room than the standard.Genuine Expedia guest review
The staff was extremely friendly and helpful, the beds were soooo comfy and the hotel rooms were so quiet you could hear a pin drop. the only bad thing I have to say is the water pressure in the shower was terrible but it was a good trade off for all the other comforts. Would stay there again!!!Genuine Hotels.com guest review
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