Staff is excellent . Hotel food isn't bad and actually fairly priced . I must point out that they do have one of the friendliest staffs . I actually came to the hotel because I had a reservation at The Sonesta across the street and their front desk staff was so rude I literally walked across the street to The Hilton and for not having a reservation […] durring a busy conference day I was accomidatated very quickly and efficiently . I was tired and a little nerve struck from the Sonesta , I wanted a glass of wine and the bar was closed but the nice lady who checked me in served me a bottle to take to my room . Read moreGenuine Hotels.com guest review
"Whistle while you sleep"
Overall, a perfectly fine HGI. I must compliment the staff though - they were excellent. Very personable, helpful and generally made my stay easier. My one complaint was that my room whistled. That is, there was a significant difference in the air pressure in my room from the hallway and that there was a load whistling sound created by the air moving […] under the door. It was solved by putting a towel down at the bottom of the door, but still highly annoying. Read moreGenuine Hotels.com guest review
place was clean, staff was helpful and friendly. But the heating unit in the room couldn't keep up with the cold outside, and it was always cold in the room. I could have set the thermostat to 100 and it wouldn't have gotten any warmer.Genuine Hotels.com guest review
"Clean and nice"
Can't wait to go back. Everyone was nice and the place was clean. The only things I wish they had were a room safe, a jacuzzi and served lunch (restaurant opens at 5). Also the Pavilion Pantry could have been better stocked. Free shuttle will take you to the awesome mall and other nearby shopping.Genuine Hotels.com guest review
"Great location for a one-night stop over"
This hotel was very well done. The room was tasteful and spacious with little touches. The lobby was beautiful. It is definitely a step above Comfort Inn, Best Western, etc. It is near a lot of restaurants and about 1 hour from Boston and Providence.Genuine Hotels.com guest review
One of the nicest hotels I've stayed in all year. Great way to end the year.Genuine Hotels.com guest review
Fill very good.Genuine Hotels.com guest review
"Convenient location and nice place"
We enjoyed our stay at this hotel - it was clean and comfortable. Very conveniently located just off the I-95 ramp. Quick trip to Salem, Rockport, Marblehead, etc. We definitely stay there again.Genuine Hotels.com guest review
"Super convenient, very very friendly front desk."
Very well arranged front area. Nice people in charge of the place. Properly lit, spacious and very nice easy parking area on the front.Genuine Expedia guest review
"I will book a room here again!"
We just needed a place to relax and sleep after long days of exploring the Boston area. I do wish the hotel supplied water as part of their amenities, instead we had to buy it out of a vending machine. But overall I enjoyed my stay here.Genuine Hotels.com guest review
"Nice Hotel close to shopping and train station"
We had a very nice stay at Hilton Garden Inn. The room was nice and clean. Staff were friendly and helpful. The beds were very comfy. You could move on the bed without making the other person roll to your side!! Breakfast buffet was worth the extra $12 we paid for the room. Excellent deal over all.Genuine Expedia guest review
"Road trip with my son"
Road trip with my son, enjoyed the onsite bar/restaurant. Clean, comfortable room. Great staff. Would certainly return to this hotel.Genuine Expedia guest review
My television never worked the whole time I was there. I had a service person everyday who said it was fixed. It was not and they had to come back again.Genuine Expedia guest review
"Close to train and Boston sights"
Room was comfortable and clean. The hotel staff especially the bartender willing to discuss sights to visit in the area and provide best ways to get there (transportation, train stations, where to park, etc.). I would definitely stay at this location again.Genuine Hotels.com guest review
"Service staff need to nicer stand notion of servic"
The tone of our whole experience was reduced by the rudeness of the kitchen staff. The rude an abrupt cook on the Saturday, expected a $20 to actually do his job and cook something for one guest. The sliding door abruptly slid shut and food whisked away right on closing time for breakfast service on both days we were there, left you feeling like an […] inconvenience. The room had a non existent mini bar. The coffee machine overfilled the disposable cups. The room service was fine and the serving sizes generous. However the 18% surcharge and $2 delivery fee were a bit rich. This reduced ones impetus to tip or otherwise acknowledge good service, which also added to the overall perception that the kitchen and service staff were underpaid and encouraged to be money hungry, arrogant, abrupt and rude. The housekeeping staff were excellent and attentive. We would not hurry back any time soon though. The service culture really needs to be reviewed. Just all wronging in serious need of address. Read moreGenuine Hotels.com guest review
Came to town to see universities. Access to the hotel was excellent and the value for the price was great. The breakfast, while not included, was not pricey and was very good. Staff was very helpful in finding locations and giving directions. Four people in the two queen sized beds worked well in the hotel. I would definitely go back.Genuine Expedia guest review
My experience at this hotel was absolutely wonderful - I was looking to stay at a hotel in Salem and waited too long to book and decided to find a place that was not too far from Salem and I am SO glad I chose this one! The wait staff was attentive, friendly, and made myself and my family eel right at home. I would definitely reccommend this hotel to […] my friends if they were looking for a place in the Boston area. Read moreGenuine Expedia guest review
"Amazing stay at Hilton Garden Inn"
We had a fabulous time here. Hotel is clean, comfortable, and the staff were more than accommodating. Our room was user-friendly and had all the amenities we needed while traveling with our 10 month old son. The housekeeping staff went above and beyond their duties including washing our sons bottles! We would recommend this hotel highly and will stay […] here again in the future. Read moreGenuine Hotels.com guest review
"It was located near major highway"
GoodGenuine Expedia guest review
"Hotel for when everything close to Boston is booke"
The hotel was fine - nice facility, decent food, good beer list. Expensive "taxi" ride to Boston Logan, though.Genuine Hotels.com guest review
"1st New England trip"
Very memorable for our 40th anniversary!Genuine Expedia guest review
"Great place for me (with people in the area)"
Bed was comfortable. Breakfast was good. Nothing bad or unexpected happened. No pool, but no surprises. Not a resort property, but a good place to sleep with lots of shopping and restaurants near by.Genuine Hotels.com guest review
"Clean, comfortable, great value"
The Hilton Garden Inn was a terrific upgrade from our previous hotel in Boston. The room was clean and comfortable; the employees were attentive and pleasant; the breakfast buffet was fresh and delicious. Even if its a few miles out of Boston, the Hilton Garden Inn is a great choice!!Genuine Hotels.com guest review
"Old and horrible air quality"
On first floor,same floor as restaurant room smelled like grease,all my clothes stunk the next day very embarrassing when hosting business meetings all day.Genuine Expedia guest review
"Clean and comfy."
The hotel was clean, our room was comfortable. It's a great place to stay!Genuine Expedia guest review
was super clean and comfortableGenuine Hotels.com guest review
"Very nice place to stay for parents weekend."
We absolutely loved this hotel. The staff couldn't have been nicer. Beds were very comfortable. Had everything we needed for a very comfortable stay!Genuine Expedia guest review
Very good hotel, very loud air condition in the hall.Genuine Expedia guest review
"I was happy"
The room was your typical Hilton room but very nice. The hotel amenities where the best, managed to get a good swim and work out before I started the day. Area is nice, near a decent mall and not far from other attractions. I would definitely recommend.Genuine Hotels.com guest review
My wife and I stayed at this hotel. Everyone was extremely pleasant and we felt welcome there after a long journey from Barbados there. We must point out that the driver Alfred was extremely pleasant and our first encounter with him was great. The front desk staff every one in fact made the stay a pleasant stay.Genuine Expedia guest review
"Fall football weekend 2013"
We were pleasantly surprised - the hotel had recently been renovated and was very elegant! The lobby décor was soothing an "Zen". Room (2 Queen beds) was clean and up-to-date. Comfortable and modern, though not terribly roomy. Front desk staff was top rate and helpful- we dealt with Kimberly and Brian, both very nice. Had no meals there, but was told […] breakfast buffet was great. Read moreGenuine Expedia guest review
"Long weekend stay"
GREAT. Nice hot b'fast. Nice rooms. Nice location. Swimming pool water was a little cool....Genuine Hotels.com guest review
EXCELLENTGenuine Hotels.com guest review
"Very nice hotel, comfert and clean."
I think the price is good for a 4 start hotel. The hotel are comfert and very clean. Only the bottle water are not free.Genuine Expedia guest review
"Very nice hotel, great big pool!"
Great staff, breakfast, and a really big pool for the kids to enjoy! The rooms were small, so for an extended stay with kids, we might choose a bigger room than the standard.Genuine Expedia guest review
The staff was extremely friendly and helpful, the beds were soooo comfy and the hotel rooms were so quiet you could hear a pin drop. the only bad thing I have to say is the water pressure in the shower was terrible but it was a good trade off for all the other comforts. Would stay there again!!!Genuine Hotels.com guest review
"Nice hotel, close to resturants and grocerie store"
Excellent staff, close to trains into Boston. Pool is Awesome..Genuine Expedia guest review
"Convenient, friendly and impeccably well-managed"
A GREAT value! The hotel was very conveniently located -- right off Rt 95 and the Middlesex Turnpike -- and once you are inside, it feels far away from the highway and the everyday. Very friendly and attentive staff; large, clean, beautifully maintained rooms; excellent facilities. A very positive experience.Genuine Hotels.com guest review
"Nice & Clean"
This hotel is very nice, clean & QUIET. The beds are very comfortable, staff is very friendly, but it was a little too far of a drive from the parts of Boston that we were visiting. But, not far from the airport which is great after a weekend of driving around town.Genuine Hotels.com guest review
"Nice hotel, very clean, comfortable rooms."
The hotel was very nice, and very clean, staff were friendly, we were only there for 1 night, but would recommend this hotel overall. It was close to Boston - so getting to the city was not a problem.Genuine Expedia guest review
"Very nice. Great Price."
Needed a place convenient to Boston that you can take off your shoes and not cost a fortune. Will visit my daughter often at school and will return to this hotel.Genuine Expedia guest review
"a pleasent stay although some minor problems"
it was awesome until my card vey would not scan right and it took me 20 minutes to get it to work and also vending machine takes credit card no bills and no hot tub at pool but other than those small things it was great and cheap. i would definitely stay here againGenuine Expedia guest review
Brief stay but I would use again for longer stays.Genuine Hotels.com guest review
"Overall a good place to stay"
Clean room and hotel...biggest downfall was that you have to pay for breakfast.Genuine Expedia guest review
"Really nice hotel close to Boston"
Clean, comfortable and very friendly. Breakfast was really good with eager to please staff. Nice indoor pool. Only 12 min. from the red line T stop to Boston. We'll definitely be going back.Genuine Expedia guest review
"Visiting local relatives for an overnight."
The hotel was very clean and comfortable. The breakfast buffet was great and the restaurant staff was very friendly.Genuine Expedia guest review
Everyone there was very nice and helpful.. We would stay there again. Good location and close to where we were going. Beds were very comfortable.Genuine Expedia guest review
"Great night away"
Very friendly staff, comfortable beds. Great place to stay outside of Boston.Genuine Hotels.com guest review
Our hotel stay was great. Please provide regular syrup for the pancakes and french toast - a selection of sugar free only was disappointing. Sous chef was not entirely happy to make an omlett, but once prepared it was delicious.Genuine Hotels.com guest review
The hotels location provides great access to the area and Boston. The lobby design is fresh and contemporary. But as soon as you turn the corner to head to the rooms, every day blah hotel. The buffet cook needs some training on customer service and interaction. He was very rude and just angry, making all breakfast guests uncomfortble. When I pointed […] this out "it's because I'm busy". Dunkin Donuts on the corner was very nice. Read moreGenuine Hotels.com guest review
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