"Filthy room, apathetic staff"
I travel all the time for business, and I've chosen this hotel twice because I wanted a kitchen. Don't do it! Stay at the much nicer Hyatt House next door. On my first trip, I arrived in the evening with groceries. When I got up to cook breakfast the next morning, there were no pots, pans, or silverware in my kitchen--just one pot lid and a fork. I […] had to go down to the front desk; they washed out a pan for me to use. On my second trip, my room was filthy--fingerprints all over the mirrored doors of the closet, splashes and smudges on the wall. The kitchen garbage disposal was broken, so the water just backed up. I again arrived with groceries, and when I opened the silverware drawer it was disgusting--food had been spilled in it and not wiped up. Also, every single piece of silverware was dirty--the knives had food stuck to them, and the spoons were sitting in some kind of sticky syrup and had sugar crystals all over them. And when I called the front desk to change rooms, no one answered the phone. The place just feels dirty, and the staff doesn't care--if you tell them about a problem, they explain how understaffed they are. Don't stay here! Stay anywhere else on the 128 corridor. Read moreGenuine Expedia guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave Kirsten - Thank you for sharing your comments with us. I am very sorry that your room was unclean and the extra amenities in your room were not stocked properly. In response, please know I am working with our housekeeping staff to improve our cleaning procedures and inspection policies. As well, I am reviewing our restocking checklist with the staff so our guest rooms are fully equipped upon each persons arrival. Please know that we appreciate your feedback, and will use it to coach our team to perform better. I do hope that you will consider us again, and let us show you a more enhanced experience the next time you are in the area.
"Served a purpose"
2 complaints- The microwave did not work and when we arrived the toliet bowl had a dirty ring like it hadn't been cleaned....nothing grosser! We did not spend that much time there- so we are not complainers. Slept well. Wish they would've asked us if we minded having a handicapped bathroom.Genuine Hotels.com guest review
Computer down, phone down. No front desk service after 11pm. Breakfast was skimpy. the hotel was ghostly.Genuine Hotels.com guest review
"Tidy hotel--isolated location"
This hotel is very well maintained but it is in the back of an office park. I could find very little in terms of restaurants nearby in Waltham.Genuine Hotels.com guest review
Overall a good experience. Breakfast was disappiointing - just pre-packaged muffins and oatmeal.Genuine Hotels.com guest review
"Stay at outer edge of Boston"
Nice room with kitchenette to have "home cooked" meal. Relatively comfortable for 4 to sleep. Kids enjoyed the pool.Genuine Expedia guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave Tim- Thank you for taking some time to review your stay and post your feedback. I'm glad you enjoyed the kitchens, and that your children liked the pool. It's always a pleasure to see positive feedback from a review. I am confident that your next stay will be just as enjoyable!
"Nice and clean/Better breakfast next time please!"
The hotel was nicely decorated, very clean and updated. Good bed mattress (important to me). I liked the kitchenette. Very convenient with nice size fridge, sink, stove, plates with utensils. It was a bit away from central Boston, but convenient enough to hop on to a highway. Only request would be that I wish the hotel provides a bit better breakfast, […] more than muffins, apples and coffee. No conveniently located restaurants, convenient stores, or super market nearby. Read moreGenuine Hotels.com guest review
"Leak under the sink, breakfast offering scimpy"
For the price, one would have expected a better breakfast offering. There was a leak under the vanity sink.Genuine Expedia guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave Thank you for staying with us and providing feedback about the hotel. I am glad that you found our location to be convenient for your travels and that you appreciate our pet friendly feature. I am sorry that you did not feel the same about our Grab n' Go breakfast selection. It was designed to be quick simple and uniform throughout all our hotels, providing consistency for our frequent travelers. Thanks again for your feedback, we were able to check on and repair the vanity sinks because of it.
"Recently remodeled, extended stay."
This hotel is a recently remodeled, extended stay facility. The location for someone on business travel, working in Waltham, is hard to top. I could easily walk to work, allowing my family (they travel with me in the summer) to take the car to Boston. Downtown is only 15-20 minutes away if you leave after the morning rush ends. The main thing that […] kept me from giving it a higher rating is the "breakfast." This may not bother some people but as a morning runner its nice to come back to real food, not just muffins. The rooms have a kitchen so, if you have the time and desire you can overcome this by making food for yourself. Read moreGenuine Expedia guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave Alex - I appreciate you taking the time to write such a thorough review. I am glad to read that you were pleased that you found our location to be so convenient, close to your office and everything there is to do in Boston. As well, I appreciate your thoughts on our grab-and-go breakfast. I am happy to pass them along to our corporate office as they are continually looking to improve the selection that is offered. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
"Convenient and priced well."
These are rooms with kitchens. Unfortunately, the room I was given had a very strong odor left over from the previous guests' dinners. In fairness, I did not call this to the attention of management -- just made sure my window was wide open every morning and night I was in the room. Very unpleasant.Genuine Expedia guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave Hi Lynn, Thank you for sharing your feedback with us. It certainly can be challenging at times to prevent cooking odors from prior guests lingering in the rooms. I am sorry that this caused some unpleasantness for you. Our Grab and Go breakfast should be available from 6:00-9:30 AM everyday. I'm sorry that you did not find the breakfast choices available to your liking. With in room kitchens however, the opportunity exists to prepare separate meals if desired, and with coffee makers in room and additional coffee available from the front desk any time, this adds some flexibility to all things breakfast related. Thanks again for staying with us and for sharing your comments. We hope to see you again soon!
Much cheaper choice compared to those hotels nearer to downtown. Just renovated so rooms are very clean and comfortable. Only flaw is their breakfast. Could have been better.Genuine Hotels.com guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave Conan - Thank you for taking the time to share your comments. I am thrilled that we were a positive surprise for you and do hope that you will consider us again next time you are coming to the area. I am sorry the grab-and-go breakfast wasn't what you were expecting. It is a new feature at our hotel, and we are excited to be offering it. Of course, all of our rooms have kitchens, so this is a great alternative, if needed. Again, thank you for your comments, and we do hope to have the opportunity to see you again.
"I will be back"
I had stayed at this location previously and felt that the upgrades were very nice. I look forward to staying longer next time so i can take advantage of the amenities.Genuine Expedia guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave Thank you for taking some time to share your comments about your stay. It is always a pleasure to hear from our satisfied guests, and I assure you our entire team gets excited to read comments such as yours. We will look forward to having you back with us for a longer stay next time. Until then safe travels.
"Extended Stay America, Waltham MA - renovated"
The front desk people were very helpful. Unfortunately, there are no good restaurants within easy walking distance, and some nights I'm just too tired to cook. My only complaint about the hotel is that some of the public areas (hallways, lobby) aren't vacuumed often enough, which makes an otherwise pleasant hotel look a bit shabby. The rooms, however, […] are very clean, which I guess is more important. Read moreGenuine Hotels.com guest review
Quiet, clean, and affordable. I would stay again.Genuine Hotels.com guest review
"Would stay again"
I stayed here for three nights while at a conference outside of Boston. Room had a small kitchenette with a double burner, dish washer and fridge. I was surprised that my room was never cleaned during the stay but it didnt bother me.Genuine Expedia guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave Thank you for staying with us at our hotel. I am very pleased to see that you were happy with your stay and the cleanliness of our hotel. I will be sure to share your comments on this with the entire staff. We will definitely keep your comments about the grab and go breakfast in mind as we continue to develop our offering choices. Once again, thank you for staying with us at Extended Stay America, and most importantly thank you for taking the time to share your comments.
"Convenient Hotel for 128"
Very convenient. Room furnishings were fair (Next to no kitchen supplies pots pans silverware etc). There wasn't a container in the room for ice. The refrigerator froze everything but, we couldn't make ice (no container to catch it). The TV was modern and there was WIFI free. Breakfast was very meager but nicely presented.Genuine Expedia guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave First of all, please allow me to thank you for taking some time out of your day to post some comments about your stay with us. I am very happy to read that you enjoyed the new televisions and complimentary WIFi services. I apologize for the issue you experienced with the refrigerator in your room and that you found our grab and go breakfast to be limited. This is a new feature which we are still trying fine-tune, so we appreciate this feedback. Thank you for staying with Extended Stay America, and we hope to serve you again someday soon.
"Good for what it is"
If you need to have a room with a little kitchen as we did for dietary reasons, then this hotel does just fine. While not as luxurious as a Marriott Residence Inn, for instance, the Extended Stay is clean and adequate.This hotel really stands out in terms of service though. The staff could not be nicer or friendlier... they go above and beyond to p […] lease. Read moreGenuine Hotels.com guest review
"A good deal, once you find the place"
This hotel offered the best rates in the area, but its location-- buried in hundreds of acres of office park with somewhat mazelike streets-- make it time-consuming and challenging to find, even in broad daylight. (Who imagined that 4th Ave would be AT A RIGHT ANGLE to 3rd Ave? Pay close attention to Google Maps to make sure you're turning into the […] right street in the first place.) Another caveat: the included "breakfast" is about as minimal as it gets-- think pre-packaged muffins and Coffee-Mate. (What's IN that stuff, anyway?) That said, the room was clean, quiet, comfortable, and the fully equipped kitchen is bound to prove handy for those who actually are staying a while (I was only there overnight.) Another plus is the close proximity of one of the best places for dinner in town, Naked Fish. Read moreGenuine Hotels.com guest review
it was a good stay, would happily stay there again.Genuine Hotels.com guest review
"In process of total renovation"
Although the hotel was in quite a bit of disarray due to it being renovated, my room, which had been completed, was much nicer than during previous stays. The bedding was new; the flat screen TV was much larger than the old TVs, and it appeared that pretty much everything had been replaced. I'd definitely stay here in the future.Genuine Hotels.com guest review
Hotel was under "renovations", but when we booked the room in Sept we were told the renovations would be done by the time we were booked. Room was fine, but (a) the TV/ dvd player was ancient and not working, (b) the room was so hot that we had to leave the window open overnight to keep the room at 70 degrees with the heat turned off, and (c) the hallway […] was littered with debris of the "renovations". The exercise room and laundry were both closed for "renovations" as well. Good value if the above is all rectified. Read moreGenuine Expedia guest review
The hotel is right off of I-95 / Route 128 on the outskirts of Boston. Close to the Mass Pike and public transportation. The room included a work desk, sofa and kitchen with refrigerator, microwave and dishwasher. The only negative was that the toilet was very low, which may make it difficult for some to get up from. Overall, very nice and a quiet […] location. Read moreGenuine Hotels.com guest review
"peaceful and private stay"
The place was clean, quiet and private. The best part for me is that there was a fully equiped kitchen where I could cook my own food since I have a hard time eating out due to food allergies. It was the perfect settings for me.Genuine Hotels.com guest review
"With more attention to details, a good place"
The batteries in the TV remote were dead. The shower handle came apart in my hand as I turned it on. The sink had black mold under the sink rim.There was no pad or pen to write down a note or phone number. There was no plastic bag for dirty laundry. I gave this run-down to the manager in the morning and he said he'd follow up.Genuine Expedia guest review
The quality of service of the hotel was very poorly especially in cleanliness in our room , and also the customer service on the desk.Genuine Hotels.com guest review
OKGenuine Hotels.com guest review
"I would consider a return stay, but...."
My review of my one night stay is definitely "mixed". It's a shame that I have to give a "2" for the cleanliness of the room. I actually thought the bathroom was "very clean" and the rest of the room was "fine". However, as I was exiting the bathroom I could see a beige blob under the bed. It turned out to be a half-eaten dinner roll. I disposed of […] it, but it was a turn off. Regarding the comfort of the room, I was very disappointed that MSNBC was not on the TV channel line up. I was annoyed that FOX and CNN were available but not even a regular NBC channel was available. A screen message indicated that the regular NBC would be available in the future. But no MSNBC. And CNBC is a financial network., not something I'm interested in. I did use the lobby restroom which was in good condition and the grade of the coffee at the AM "grab and go" was quite good. Read moreGenuine Hotels.com guest review
Staff was friendly. Maid service was non-exsistant. Stayed for 10 days and had maid service one time.Genuine Hotels.com guest review
"Dissapointed for sure!!"
Room was very small, we were staying for a week in Boston for a day summer camp... the room never got vaccummed and when asked about cleaning , I was told I could use their vaccum. You have to get your own clean towels, unless you want to wait until 3 for clean ones. When we arrive the first day, the room was gross, their was hair all over the place […] in the bathroom area. Tub did not drain well either. Read moreGenuine Expedia guest review
The guest room and common areas (lobby/elevators/hallways) are not clean. Our room had dog feces in the corner next to the couch. It was petrified so I know it had been there for a while. This hotel served it's purpose for a quick trip when I could find no other room in the Waltham area, but I wouldn't make reservations there.Genuine Expedia guest review
Floor was a little dirty, carpet seemed old & bunched up under foot, which is a problem since I stretch in my room. Overall very nice. Close to Boston. I would stay again.Genuine Expedia guest review
"Apt style, quiet, safe"
Clean rooms. Pets allowed for a fee. Not pet catered though. Not hotel-style service by any means.... Do it yourself! Only noisy elliptical, treadmill and recumbent bike in workout room. Nice staff, just not hotel-type service. You're on your own! Josh, their maintenance guy, has excellent customer service. Located off highway, not convenient to walking […] to restaurants or shops. Outdoor pool was nice. Lots of parking. Comfy bed. Clientele were decent. Read moreGenuine Hotels.com guest review
"Room smelt really bad"
The price was right but my gosh the room smelt bad. Not sure if it was cleaning products they were using or if the room I was in had smokers before me, but the smell hit you hard when you entered the room, but somehow I got used to it. The stay there was good, if you take away the bad smelling room!!Genuine Hotels.com guest review
EXCELLENT! CLEAN, GREAT SERVICE, GREAT LOCATION, LOVED THE KITCHEN AMENITIES, WOULD RECOMMEND IT HIGHLYGenuine Hotels.com guest review
Staff was great, but room had nothing.. no coffee machine, no cups, no teas, no nothing.. kitchen was dirty.. pieces of fired rice in the drawers and a major curry smell. The other thing that was dire was the supposed breakfast.. if you think a bowl of apples and bad coffee is considered breakfast you're wrong..Genuine Expedia guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave Thank you for taking the time to share your comments about your recent stay with us. While I am pleased to hear that our staff was friendly and accommodating, I am disappointed to hear that the room cleanliness was not up to our standards. I will review our cleanliness procedures with my housekeeping staff to ensure that we are meeting standards moving forward. As well, I am sorry to read that your in-room kitchen amenities did not meet your needs. Please know that kitchen amenities are available from the front desk upon request at no additional charge. I also regret to read that our grab-and-go breakfast did not meet your expectations. Your feedback on this matter will be useful to us as we continually work to improve our hotel. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Reception was ready for my late arrival. Checkin was friendly and quick. Room was clean and comfortable. Breakfast room staff was helpful and pleasant. Hotel was close to a conference venue.Genuine Expedia guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave Thank you for taking the time to share your feedback about your recent stay. I am very glad to hear that you enjoyed your stay. We strive to provide clean and comfortable rooms to all of our guests and I'm glad that our staff was ready for you and able to assist you with your late arrival. I hope that you had a successful conference, and we look forward to serving you again in the future.
"Good place to stay on business trip too"
I was pleased with the room size, equipment and cleaniness of the room; downside is really only the missing on-site dining facility, but it is well warned about in the description so not really an issue; plus plenty of eat-out places within a few minutes drive.Genuine Expedia guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave Greg - Thank you for taking the time to write a review. We are happy to hear that you liked your spacious room and our high level of cleanliness. Unfortunately we don't have a restaurant, but we do have our wonderful, fully equipped kitchens and many restaurants nearby. Thank you again for your comments. We hope you will stay with us again in the future.
"Not a nice place"
It is not a pleasant place to stay, try not to go there. so dirty and everything smells bad specially the bed sheets.Genuine Hotels.com guest review
"short of staff service"
just fineGenuine Hotels.com guest review
"we will be back!"
very convinient, its close to highway, just 10 min from boston, very clean, confortable and in good location.Genuine Expedia guest review
Response by Extended Stay America - Boston - Waltham - 32 4th Ave Thank you for taking time to post comments about your recent stay. It is always nice to see happy guests, and I am glad that your experience with us was a pleasant one. Thank you again, feedback is always appreciated and we hope to see you back with us again next time.
I enjoyed my stay there. People where nice, room was clean. They have a nice park in the neighbourhood. From other side it is far from grocery stores, it is better to have a car, otherwise you will have to travel by bus. They didn't have tablespoons in the room, and I had to excenge the cooking pot, because it wasn't clean enough. I also bought dishsoap […] and sponges to do the dishes. You can't watch TV from your bed unless you move TV stand. Read moreGenuine Hotels.com guest review
Clean, comfortable rooms with easy access to downtown Boston. Everyone at the hotel was very helpful - would definitely stay here again!!!Genuine Hotels.com guest review
Good stayGenuine Hotels.com guest review
"not too far, just outside of Downtown Boston."
Not bad. The sofa bed in my #209 room, was tough on my lower back. But besides that, everything was good.Genuine Hotels.com guest review
"Excelente, exceto pela localização"
To terminando de tomar banho e te chamoGenuine Hotels.com guest review
"Hotel agradável e bom custo benefício"
Hotel bem agradável e com amplo quarto amplo para uma pessoa e até para duas. O quarto conta com uma pequena cozinha e um local para trabalhar. Ademais, o hotel conta com café da manhã.Genuine Expedia guest review
"Buena ubicación, el resto es regular."
El costo por noche me parece muy alto para lo que ofrecen.Genuine Hotels.com guest review
보통의 레지던스와 딱히 다룰건 없었지만, 청결도 면에서 약간 떨어지는 부분이 아쉬었다Genuine Hotels.com guest review
"Bon accueil et facilité d"accès à Boston par métro"
Le tarif promotionnel nous a attiré pour choisir cet hôtel bien qu'il soit à une trentaine de kilomètres de Boston. Malgré cette distance nous étions à 16 Km du terminus du métro Alewife (ligne rouge), à 15mn en voiture de l'hôtel, qui nous mène directement au Downtown Crossing (centre de Boston). Petit déjeuner trop "sucré" (muffins, barre de chocolat...), […] il nous manquait le simple "pain beurre'! Read moreGenuine Hotels.com guest review
"Très bon hôtel"
Plus que bon pour le prix. Je le recommande fortement. Un petit bémol, le déjeuner gratuit n'est pas très garni!Genuine Hotels.com guest review
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