Marriott's Maui Ocean Club - Lahaina & Napili Towers - Maui Island

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Genuine Hotels.com guest review

The price on hotels.com did not include the taxes (which I knew) but each night had $30 in accomodation taxes and $13 in room taxes. Parking was $8/night or $12 for valet (which is what we went with) but then on January 1st this went up to $14/night without warning! It's a nice resort, but the additional expenses were a bit much! As others mentioned […] they keep bugging you about timeshares (by asking you to "make sure to visit our activities center to receive discounts") They left us 2 voicemails in 3 days about it, but if you just ignore them it's not that bad. We were able to borrow pool/beach toys from the hotel for our 2 year-old which was nice of them. The only thing the hotel room kitchen was missing was a burner for cooking. Read more

Genuine Hotels.com guest review

Maui is a "do it yourself" type vibe in general which is ok, but at a resort you expect some level of service. The concierge and the water activities staff was helpful, but the rest of the staff was horrible. Valet service was slow, lazy, and almost expected us to open the door for them, after they retrieved the car. The house keeping was rude, and […] did not want to make up the rooms if you slept in or left the room late, after their schedule to clean the rooms. The rest of the staff did not care. Maybe because it is a time share that has been sold over many times, but for this level of service, rent a condo. Why would you go here on vacation, and pay resort prices when you are expected to work around the staff. This place was an over priced motel. Great location, cant knock that, but there were other resorts in the vicinity with in the same price range. BIG MISTAKE - STAY AWAY. Read more

Genuine Expedia guest review

This Marriott property is in a GREAT location on Maui, has a fantastic pool - good for couples or families. LOTS to do nearby. We selected an ocean front King Suite and could not have been happier. Our room was modern, updated, CLEAN, and comfortable with 2 HUGE lanais (we had one off the master bedroom AND off the living room). Nice well stocked/well […] thought out kitchenette, FREE laundry facilities available, plasma TVs with DVD players, etc. Overall, a GREAT resort!!! Read more

Genuine Hotels.com guest review

was already there and wanted to stay one more night. When I went to check out at 10 am they told me they already had my new room available the room is a studio with a microwave and dorm room refrig They have tons of great gas grills near all 3 pools. Pool bar wasn't overly pricey but happy hr was from 10 am to 11 am. Also if you want a space pool side […] be down there by 6: 30 am to place towels on the seats u want...by 7 am its hard to find anything to lay in. Very nice fitness center also Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We had never been to Maui before and I booked at the Marriott after reading good reviews on Trip Advisor and wanting a 1 bedroom apartment. The rates were steeper than what we paid even for a 1 bedroom at the Trump tower in Waikiki but the contrast was stark. Having never been to Maui before, we didn't realise that this part of Maui is purely resorts […] - think 8 story high strip of resorts and nothing else but excluding the atmosphere that such an environment conjures up in Waikiki. So that part was my fault for not doing enough research on the area and I want to warn others. If you're after some beautiful beaches and to steer clear of masses of holiday makers conjuring around pools and average restaurants, stay away from K'aanapali beach and the towns just north of there. Instead, head to the north side and stay somewhere along the road to Hana or alternatively, if you want seriously upmarket, around Waimea is nice (in a Truman show kind of way). About the Marriott though - the pool is great and had a fantastic pirate ship with slides for our 3 year old as well as a larger slide and lots of room for the masses of people so you never felt too crowded in. The room however was terrible. For that much money I expect something better than old green carpet and horrid furniture. There was a side view of the beach (apparently a 'full beach view') from the bedroom and it was perfectly clean but all in all, not somewhere that I'd recommend. The staff were however very helpful (excluding the guy who was part of the 'welcome pack' committee who didn't seem to have the time to tell me anything about local activities, the area or directions). All in all, happy with the service and the pool, disappointed with the room and the resort area. Kind of reminded me of Orlando but by a nice beach. Read more

Genuine Hotels.com guest review

Great resort. Nicely laid out. Staff friendly and helpful.

Genuine Expedia guest review