Great location on the front, easy access to the ocean, ocean water was very warm. Kinda clean room. Very noisy in the room next to me. WIFI service went down front desk helped little to get me access. They did however offer their computer to check E mail. I don't think that I would stay here again, lots of hotels to choose from.Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello outdoor2, Thank you very much for choosing to stay with us and for bringing your concern about the quality of clean in your room and the wifi connection and the level of noise coming other guest. I will accelerate these for evaluation in order to be addressed as soon as possible. We will do our best to provide you better quality of services next time you visit us.
"4th of July vacation"
Hotel lobby was clean, room was clean and the bar was nice and staff was friendly; however the pools were tiny and we seen at least 3 roaches in our room after the 2nd night. Eww! Will not steady again.Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello Miss kalesha, I apologize for the uncomfortable experience you faced during your stay, I will accelerate your review so that your concerns will be checked and corrected immediately. Please know that we give utmost importance to your satisfaction as we want to maintain consistent business with our guests. I hope you will accord us another opportunity to serve you better.
"Decent beach hotel - need better maid service"
Hotel was older but expected for the price. Overall stay not bad. Being right on beach made it easy for family. Hotel located on south side of Myrtle beach most of the tourist sites (shopping, museum, restaurants) on north end. Easy to drive and park on the north side just not quite in walking distance. Maid service was the negative of the stay. They […] did not show up every day and when we requested service later in the day they said no problem we went to the beach came back to find a bag of clean towels and bed sheets laying on the floor. Trash cans were seldom emptied unless we tied them up and set them out of there can Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Jones Family, I apologize for the quality of housekeeping service you experienced during your stay, thank you for bringing this matter to our attention. I will accelerate your concerns to our management so that this is evaluated. I assure you that your feedback will not go unnoticed as they will look into this carefully in order to implement necessary corrective measures and avoid further inconvenience. I hope your experience will not hinder you from staying with us again, we will make sure that you will promptly attended on your next visit.
good location. have to use two elevators to get to our room.good for getting away.Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello Miss Julia, I am glad that you find our hotel of good location and ideal for getting away trip. I apologize however, if you had inconvenience having to use two elevators in going up to your room. I just hope it was compensated by the quality of accommodation and services you received during your stay. I look forward to your next visit in our hotel soon.
Had to switch rooms the first one smelled horrible and the sink clogged when my daughter washed her hands. It was terrible, the 2nd room was much better - But I wouldn't stay there again. Too Old!Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello Miss Carol, Thank you very much for giving us your business. I regret that we failed to meet your satisfaction during your recent stay. I apologize for the inconvenience however, I am glad that you were promptly attended and transferred to another room by our staff and you had a much better room to stay. I hope that we could have another chance to offer you improved accommodation in the future.
"You Get What You Pay For"
Overall, we had a really good time. We never could figure out if maid service came with our room..they only services what we specifically asked, and it took two specific requests to get the floor vacuumed/swept. We had small trash cans, and had to ask for new bags so that we could replace them ourselves daily, and we had to ask for our towels when needed. […] The staff was very friendly though. Don't plan a workout in the gym..it's not air conditioned. Overall, If it was cheap enough, we would consider staying there again. Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Miss Carolyn, I apologize for the inconvenience during your stay. I will accelerate your comment about the housekeeping service as well as the replacement of towels. We will make sure to provide you better services on your next stay. Thank you very much for your business.
That pretty much sums it up. Rooms were outdated and in dire need of paint and other touch ups. Visible cracks in the walls, rust stains in the bathroom and the tub and toilet looked stained. Ocean view was wonderful and the air conditioning worked well. TV was fine, nothing special. Probably wouldn't stay here again simply because for the price (240/night) […] I think I could find better elsewhere. Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Miss Christina, Thank you for your business. I will bring your comment about the updates needed for the room assigned to you during your stay. I hope we could have another chance to provide you better accommodation in the future.
"sun and sand dont stay there"
I would NOT recommend this hotel. It was awful. For the money I had to put out for a 2 night stay, I probably could have gotten better service at one of the fly by noght hotels on the strip. They dont clean your room every day nor do they change the bed linens. They change those every 3rd day. No hot water in shower...didnt have wash rags...went to […] get some and they were out...gave me hand towels to use instead which one had a long black hair onit...told the desk clerk she took the towel in the other room and removed the hair and gave me back the towel....air conditioner didnt cool off in the room and dont think they have one in the lobby. Elevators were out everyday at some point both to get to your hotel room or to the garage which are completely separate from each other. And when it was time to check out there were no carts to use for all your luggage. Desk clerk said they were out of them as well and if I found one to go ahead and take it because people use them and keep them in their rooms and dont return them.....WILL NEVER STAY THERE AGAIN. Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Miss Janell, I apologize for the inconvenience during your stay with us. I will accelerate your comment about the housekeeping service for verification as well as the AC unit in the room assigned to you. I assure you that this matter will be addressed accordingly. I regret about the incident about the replacement of your towel, I assure you that our team is oriented to provide quality service. I am sure our staff will not in any way deceive you by giving you back the ones you have rejected. Your concerns about the carts will be brought to our management's attention so that this will be evaluated and handled differently in the future. Thank you very much for your business.
"Good beach front location"
Good beach front location, never saw any one in restaurant (staff dressed and acted unprofessionally), property maintenance poor - very littered. Only parking garage elevator rarely worked, but nice to park in covered garage. "Bella" (room maid) was very nice and accommodating but only did minimum daily to upkeep the room. Sliding door to balcony was […] almost impossible to open. Fridge caked with ice and very loud. Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello, I apologize for the inconvenience you faced in your room. Please provide us the date and room number during your stay to expedite our evaluation. I will accelerate your feedback so that you concerns about the staff dressed and acted unprofessionally will be addressed accordingly. We value your business and we will do our best to provide you better accommodation on your next stay.
This resort was not the cleanest the fridge did not work light bulbs were out in some lamps the remote didn't work with the tv asked for no higher then the 4 the floor they said they didn't get that information we ended up having to stay on the 15 the floor the elevators were very slow then there was one elevator to parking deck that you had to wait […] almost 10 minutes on not happy with this resort at all and staff was not friendly upon checking in Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort I regret that we failed to meet your satisfaction during your stay with us. I will accelerate your feedback about the quality of clean in the room, the fridge that was not in working condition, light bulbs and TV remote control that were not working. I assure you that these will be checked and corrected. I further apologize that you were not accommodated as per your request for the 4th floor. I will bring your comment about the elevator to our management. I assure you that they will look into this accordingly.
Broken shower curtain rod upon arrival, had to ask twice to have it repaired. Was not properly repaired. Hotel had water pump failure and was unable to shower prior to going out for dinner one night. liked location of hotel. would try hotel again based on location and hope that negative issues were a fluke.Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello Dennis, I regret for the inconvenience you faced during your stay. Trust that our management is doing the best effort in order to handle water service problem and maintenance request differently in the future. Thank you for your business and I hope you will come stay with us again on you next vacation.
"Not the best hotel at Myrtle Beach"
The hotel staff was very rude. Going from "your room may be ready by 1 or 2" to telling us over the phone "its not ready and they do have until 4 o'clock you know". The pool are was like a wind tunnel being that the building and it's neighboring hotel were so close and did not provide a lot of sun light at the pool. The room was very small. Will not […] be staying at this hotel again. Read moreGenuine Hotels.com guest review
Hotel had some issues one day we had no water for several hours. We also had a cockroach that was HUGE! The balcony view was epic, totally worth the issues.Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello Mat, Please accept my apologies for the inconvenience you faced during your stay with us due to water supply interruption as well as the cleanliness in your room. I will accelerate your concerns so that this is evaluated. Please know that your comments are taken very seriously as we use your feedback to help us monitor the quality of services received by our guests. I hope you will accord us another chance to offer you improved accommodation in the future.
"Good for a bargain"
The hotel was relatively clean, front desk staff was helpful. Issue with water emergency left us without showers one afternoon, but situation was rectified by the time we returned from dinner. We would stay again for the bargain. Pool is small and often hard to reserve a chair. Indoor pool is not impressiveGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Pruetts, Thank you for sharing your experience with us and for bearing with our water system issue. I regret that you were not able to enjoy our pool as it did not met your preference. I do hope however that we could still have another chance to serve and accommodate you in our hotel again in the near future.
Very very disappointed with the overall stay at this hotel. We actually left a day early. Asked if we could be reimbursed for the day not stayed and was told "no" due to booking on the internet. Ice machines were on selected floors and never could get ice. Had to ask to have our bedding changed. Had to ask for towels and soap. The only mirror in the […] room was in the bathroom. One day the hotel had to shut off the water and couldn't take a shower till 6 p.m.NEVER, NEVER, NEVER going back there!!!!!!!! Read moreGenuine Hotels.com guest review
"on the beach in south Mrytle Beach, SC"
Stayed 3 nights while visiting a friend who lives in the area; she stayed there with me. She said she would live there if possible as she'd like to live on the beach. The first room we had on 3rd floor had a large balcony with side ocean view But it also had a huge connected concrete area which collected anything dropped from above, not good to look […] at. Also the patio doors would not lock & she saw a man standing on the balcony or skirting to it shortly after we arrived, so we asked for a different room & were assigned to it after someone else left the next day. Both rooms had older comforters atop the beds, but beds were comfortable. Had very small refrigerators. Being on the beach, there was water on the floors of elevators & lobby area & spilled liquids. When I reported a large area in elevator that was not water, it did get cleaned up right away. They did send someone to clean the extension off our balcony in first room right away. A front desk person told my friend that ownership had been changed recently & Sun N Sand would be improved. There was live music or a DJ each night in the outside bar area. Also a restaurant with breakfast, lunch, dinner. We only ate brkfst there before leaving the last a.m. - not bad prices, good flavor, a menu to chose from. Needed more people to work there. .We went away from there to do the sightseeing we wanted to do. The outside pool area was clean; the hot tub was in a separate room with door. Read moreGenuine Hotels.com guest review
"Four day get-a-way"
We really liked the location and the fact that you are family friendly. The traffic was not to busy. Also the pool was very nice and clean. We enjoyed our stay and will definatly stay again. I do wish you had complimentary coffee in the morning, but that won't keep me from staying here.Genuine Hotels.com guest review
Response by Sun N Sand Resort Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your recent stay and choose to stay again at our hotel! We are happy that you are very pleased with our hotel being family friendly, the good traffic condition, our clean pool and your overall experience. Your satisfaction is very important to us and we value your feedback very much. Your feedback motivates our staff to continue improving the quality of our services and provide a superior service to you and other guests in the future. We appreciate your loyalty very much and we hope that your next visit will be even more pleasant than the previous one. We gladly look forward to serving you again soon!
My family came down the week of the 11th. Our stay was great! The only problem we had was the first night we stayed we did not have hot water. But other than that we had a great stay. The service was good. You can order food from the hotel restaurant. The wings are great! I enjoyed my stay.Genuine Hotels.com guest review
Response by Sun N Sand Resort Thank you for completing the survey. We are thrilled to see that you enjoyed your recent visit at our hotel! We are happy that you were very pleased with our services, especially with our breakfast and restaurant food service. You can be assured that we will share your comments with our restaurant staff. Feedback like this will serve as encouragement to all of us as we strive to continuously improve the quality of our services to provide an exceptional service to you and other guests in the future. It is always a pleasure to receive positive feedback. On the other hand, we apologize on behalf of our hotel for the hot water that did not work on your first night. You can be assured that we will give due attention to your feedback and use it to help us correct our deficiencies and improve our services further. Your satisfaction is very important to us. We hope you will come back and see us again soon. We thank you for taking the time to share your experience. We truly appreciate it and we hope that your next visit will be an even more pleasant experience than the previous one. We hope to see you again soon!
"A little on the lower end."
Many in room issues with operational stupid. Referring to the microwave not working refrigerator not working. The AC unit front cover falling off.Genuine Hotels.com guest review
Response by Sun N Sand Resort We are terribly sorry about our microwave oven and refrigerator that were not working properly and the Air-Conditioning unit front cover that kept falling off. We have communicated your feedback with our maintenance team and we can assure you that we are working diligently to implement improvements to ensure that this similar situation does not occur again. We thank you for bringing this matter to our attention. We hope that you will consider staying with us again so that we may be given a chance to change your perception of our hotel. We truly hope that you will be more satisfied on your next stay should you decide to stay with us again in the future.
"Great for two nights"
The beds were so small two people could not sleep comfortably and our air didn't work great. Overall was ok for the price during peak season. The lobby and pools were niceGenuine Hotels.com guest review
Response by Sun N Sand Resort We are glad that on the whole you enjoyed your stay with us. We apologize on behalf of our hotel, however, for the inconvenience caused by our beds that were too small and our air-conditioning unit that did now work properly on your recent visit. You can be assured that we will do our very best to implement improvements to ensure a more enjoyable experience for you on your next visit. Your satisfaction is our top priority. We hope you will come back and see us again soon. we will be more than happy to ensure you receive the highest level of service.
"Need room renovations"
The staff was vert attentive , and kind. However, the room beds were not comfortable and appear outdated, the room furniture was stained and looks to need sanitizing. Mini refrigerator definitely old and operated moderately well.Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello, Thank you for choosing to stay with us during your vacation. I regret that we were not able to meet your satisfaction on the quality of accommodation we provided. Please know that we give your concerns utmost importance as we want to have consistent business with all of our guests and as such we would like to ensure every guest enjoyed the stay. Thank you for bringing your concern to our attention, trust that this will be handled differently in the future.
I looked at the same ice cream wrapper on the elevator for the three days that I was there: the place is dirty. Needs major renovation - priced too high. Only one chair in room, straight desk chair. If you wanted to sit, it had to be on the bed. Bedding old and worn. Front desk not friendly at all! No hot water the first day and other guests were saying […] they didn't have any water. Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello, Please know that we truly appreciate candid reviews from our guests as it help us monitor the quality of services we provided during your stay. Allow us to address your concerns accordingly, please provide us the date and room number assigned to you during your stay. I will accelerate your feedback for evaluation. The information I request from you is vital in order to call the attention of the right staff on duty. Thank you for staying with us.
"Old and not so clean!"
Not such a nice place. Needs updating. Staff not that friendly.Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello V&R, I apologize for our shortcomings. I will bring this matter to the personnel in charge so that this is verified and addressed accordingly. Please know that we give your concerns utmost importance as we want to have consistent business with all of our guests and as such we would like to ensure every guest enjoyed the stay. Thank you for bringing your concern to our attention, trust that this will be handled differently in the future.
Over all very nice!Genuine Hotels.com guest review
Response by Sun N Sand Resort Thank you for your generous feedback. Our management use guests’ reviews as reference in our continuous effort to provide 100% service satisfaction in our hotel. We certainly hope that we could provide you again with the hotel experience that will certainly be worth another 5 star rating. Thank you again for staying at Sun N Sand Resort.
"Poor service recovery"
Everything was as expected for the price paid. While we were there, the water main broke and we had no hot water. They provided no service recovery.Genuine Hotels.com guest review
Response by Sun N Sand Resort Please know that we take our guests concerns seriously. I will accelerate your parking concerns so that this is evaluated and addressed accordingly to avoid further inconvenience. I hope you will allow us another chance to offer you improved services in the future.
"pictures are deceiving !"
My room had a AC that worked when it wanted to , TV that didn't wanna work had to use two remotes , the beds are not as big as they look . overall for the price it was okay if your looking for something inexpensive and on the beach that isn't to upscale this is it !Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello, I am disheartened that we failed to meet your satisfaction and you faced inconvenience during your stay and you were not able to maximize our services. Please know that we are committed to providing our guests value accommodation and as such we have staff available at all times to assist our guests for any concerns. I hope you will give us another chance to offer you better accommodation in the future and do not hesitate to call the attention of our staff should you need assistance. Thank you for your business.
"great place for a low price"
My stay was great, I had no problems. I would definitely stay again.Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello $horty P., I am very pleased that you had a great stay with us. Thank you for giving us your business. Indeed, we look forward to having you again soon.
"Good hotel, worth the price"
Overall the hotel was a good hotel that was worth the price, especially during in season. Its located right on the beach. The room was a little small, the bathroom was a little small, but other than that it wasn't bad.Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello, I am very glad that you find our hotel of good price. Allow us to offer you better accommodation the next time you stay with us. Our front desk can assist you in finding a room suited for your preference. I look forward to another opportunity of having your business.
"I won't be back"
We stayed at this hotel for 4 nights and 5 days. The location is great, the service sucks to say the least and the parking is horrible if you drive a truck or suv. The first level is for large vehicles yet there were double the amount of cars parking in the first level. I drove around trying to find a spot and ended up having to wait for a young adult […] and his friends to move so I could park. I told the front desk and they said it's elderly parking as well, it was an extreme inconvenience because a car parked so close to my truck, I couldn't get the door open to put my daughter in her car seat. It's a good location right on the beach and good for the price, my other family stayed in another hotel for about 10 dollars more per night, I'll definitely stay somewhere else next time. But it's cheap and right on the beach, as my wife says, you get what got pay for. Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Phil, Please know that we take our guests concerns seriously. I will accelerate your parking concerns so that this is evaluated and addressed accordingly to avoid further inconvenience. We appreciate your candid feedback. Our management use guests’ reviews as reference in our continuous effort to provide 100% service satisfaction in our hotel. I hope you will allow us to offer you better services in the future.
"front of the beach"
clean roos and recreation areas... :)Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello Miss Diana, Thank you for choosing to stay with us during your vacation and for completing the survey for our hotel. I am glad that you enjoyed your stay. I hope we could have another chance to have your business.
"Suits the Price"
Comfortable stay, but nothing extraordinary. We were looking for economy and you do get what you pay for. Elevators and internet connection were slow. They lost our reservation and it took 15 minutes to find a manager to straighten it out. The music in the lobby was a local radio station playing hard rock. Sounded like a biker bar. There was a lot of […] fast food debris in the parking garage that should have been cleaned up. Could find only one working ice machine in a hotel of 16 floors. Our room was clean and comfortable. Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello, I apologize if you may have felt uncomfortable with the music selection playing in our lobby, the delays in locating your reservation, and if took you a while to find the ice machine. I will bring all of your concerns to management so that this is evaluated. Allow us to offer you improved services in the future, please do not hesitate to call the attention of our staff should you need assistance on your next stay. They will more than happy to attend to you.
"sun n sand resort"
The room was comfortable. The parking was adequate but it did require you access through the lobby, which was a long walk when your are bringing in your luggage. They required copies of my credit card and ID and I did not care for that. The exercise room was lacking in new equipment, but I guess most people don't exercise on vacation. The location was […] directly on the beach so it is a prime location for sun bathers and swimmers. Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello mb, I assure you that all personal information we have requested from our guests are used solely for the purpose of your stay and will never be disclosed to other party or be used for any other purpose. I will forward your comment on the exercise room to our management so that this is evaluated. I am glad to know that you were comfortable during your stay. I hope you will come visit us again soon.
The comforter was covered in sand when we first arrived. The balcony had something that had spilled all over it and it was sticky. There was blood or something smeared on the balcony curtain. Great location but really nasty. Felt disgusting being in the room.Genuine Hotels.com guest review
Great place for what we wanted just a short getaway. Nice view of beach. Only thing was that the refrigerator and freezer didn't work and there was only 3 ice makers out of 14 floors but still happy with hotelGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Luke, Thank you for staying with us during your short getaway. Your positive feedback completes our business as we want our guests to relax and enjoy the vacation spent with us. I will take note of your comment on the fridge and the ice maker and submit to management for evaluation. Trust that your satisfaction is our goal for giving us your business.
"We like it just not the maid service."
We liked our stay at sun n sand but the maid service wasnt good. It took us 2 days to finally get someone in to clean up the room even though i requested SEVERAL times and that was the only time they came to our room in the 6 days we were there! On the other hand, everything else was clean and up to date. Staff was friendly and the restaurant was good […] and not over priced like most places we have stayed. Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Chad, I apologize for the shortcomings on the housekeeping service. I will bring this matter to the personnel in charge so that this is verified and addressed accordingly. Please know that we give your concerns utmost importance as we want to have consistent business with all of our guests and as such we would like to ensure every guest enjoyed the stay. Thank you for bringing your concern to our attention, trust that this will be handled differently in the future.
"I had no complaints"
The ocean view was epic and we had a blast. The staff was nice and friendly. They have a an actual resteraunt that served all 3 meals. Only thing is the wings could have fried a few minutes longer.Genuine Hotels.com guest review
"Visit in late MAY 2014"
I've been to quite a few beach spots, and this was the oddest. First off, all the hotels in 'south' myrtle are located together. It is just a long strain of hotels. There are not very many bars, restaurants, or shops within walking distance. I found this inconvenient. There was a waffle house that was just a 10 minute walk and an McDonalds but not much […] else. I'm used to the hotels being in the middle of the fun, but this street was dead zone at night (which some people may like). The hotel clerk was sufficient, talked really fast but decent enough. The room was nice, no real issues within the actual room. The view from the balcony was nice. The hotel was right on the beach, which was convenient. The pool sucked. The sun only hit this pool I swear from the hours 11a-noon. It was always shady, therefore absolutely freezing! It would be nice to be heated or something. And the hot-tub was not even hot, we went in at night and could only last a few minutes because we were freezing. Right outside our balcony was disturbing though because it was the trash central. There were having problems with the trash and were out there playing with garbage. It was dirty and gross. All you could see behind the pool was garbage everywhere, nobody wants to see that. Overall, for the money, it was worth it, but I'd look for something a little better next time. Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Miss Kaylene, I hope you will give us another opportunity to offer you improved services in the future. I apologize that our pool and hot tub did not met your expectations. I will accelerate your concern so that this will be checked and addressed accordingly and we will also have your concerns about the trash checked. Please know that our guests comfort and enjoyment is our goal to provide. Thank you for choosing to stay with us
We needed a one night room while traveling. Couldn't complain for the price. Friendly, courteous staff. Clean room.Genuine Hotels.com guest review
Response by Sun N Sand Resort Hello Miss Debbie, Thank you for sharing your experience during your stay with us and for taking note of the efficiency of our staff. Please know that we find pleasure in knowing we have provided good accommodation during your stay. I hope you will come visit us again soon.
"Not a family oriented hotel"
As a military family decided to go to myrtle beach for memorial day weekend. Hotel staff (Farina) was very NOT customer friendly. Room was not ready by check in time of 0400 pm but we were told we had to vacate the room on time by check out 1100 am. Finally checked in around 0430 pm. Swimming pools not family friendly at all, food was terrible, slow […] internet. Location is great, however, staff personnel need customer service training. I will not come back to this hotel again, rather pay a higher room rate with a friendly customer service and ready to check in on time. Several customers around the hallway were waiting to check in and several were advising not to check in and get a different hotel. Terrible! Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello, Please accept my sincerest apologies for the inconvenience you faced during your stay with us. Trust that I will accelerate your concerns for evaluation so that this is addressed and handled properly in the future. Your comments about the customer services shall also be be verified as we are oriented to accommodate guests with inviting and friendly ambiance. Your feedback will be used as reference in our effort to provide value services in our hotel. Thank you for your business and I hope you will accord us another chance to provide improved services to you and your family on your next vacation.
"Could have been much better."
The room we requested which was supposed to have been a standard Ocean Front the Sun N Sand Resort did not reserved it for us, they said it was Hotel.com fault, so they moved us to a Ocean View room which was a side view.The day we arrived the Sun N Sand Resort did not have Hot Water so we could not take a bath, or shower, the phones did not work, because […] it didn't have a cord connected to it. The faucet needed repairing. So we weren't real happy about our stay at the Sun N Sand Resort Hotel. Read moreGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Miss Hilda, I apologize for the inconvenience caused by the problem we experienced on our water pipe during your stay. Please know that This matter was already accelerated and our management is looking into the matter and trying plan out ways to contain this issues in the future and handled differently. I hope we could have another chance to provide your accommodation needs on your next vacation.
"It was the worst stay that I ever had in my life"
not a good place for vacations at that Hotel the front desk clerk was very rudeGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Mr. Darryl Hickman, It is sad that you did not enjoy your stay in our hotel. I will accelerate your comment about the front desk clerk so that this will be verified and addressed accordingly. Please know that our goal is to welcome you with inviting ambiance at all times.
"Fabulous old southern hotel right on the beach"
An absolute joy. Hotel was older but priced accordingly. It was clean and everything worked. I would give it a 'ten'. JulieGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Miss Julie, Thank you for choosing to stay with us. Your positive feedback for our hotel is truly rewarding for us. We hope to have you with us again soon!
Location is absolutely perfect for anyone to have a great time! The hotel room was nice for the price but we encountered no hot water after our first night and no hot water there after. There was one night we had no water at all. The pools were nice but they needed a little updating on small details as a whole. Overall I would consider staying here […] again especially with the price and location Read moreGenuine Hotels.com guest review
"Decent hotel but highly disappointed"
I checked into Sun & Sand on May 21st. When I arrived (6pm), a front desk female said that a pipe had busted so there was no water in the room but it was being worked on & would be back on in 45mins. She made it sound like a for sure thing. Well we left & came back around 9pm. Lots of people were at the front counter & calling the front desk asking […] when would the water be back on. I heard one woman say another half hour & someone else said by midnight. I decided to ask someone myself & was told that the manager had drove to Columbia to get the parts needed & would be back & everything should be resolved by noon the next day. He also said that the cold water was running in some rooms but no hot water. Well we went to the room to clean up & there was a tiny bit of cold water coming out of the bathroom faucet. It soon came to a halt. We had no way to clean up after driving 5hrs to get to the beach. The next day at 11:30am I went to bathroom, again no water. We were not able to clean up after being in the sand earlier that morning. The toilet in our room needed to be flushed and so did the ones in the lobby. I wish staff would have been up front & said we don't know when the water will be on. I would have never checked in & asked for refund immediately. After calling the manager & leaving messages, he never called back. I had to go down to the lobby to get a response from someone. Although the refund was issued, the manager never even came out of the office. Read moreGenuine Expedia guest review
Response by Sun N Sand Resort Hello Koko, I sincerely apologize for the discomfort caused by the significant damage in our water supply. Please know that our management is now looking carefully into the matter in order to handle such situation differently in the future. I apologize for the delays in facilitating your refund our staff are not authorized to issue refund without approval from the management. I would like to apologize further that the manager was not able to personally attend to your concern as they were working on resolving the water problem and making sure to contain the situation to avoid further inconvenience.
"No water for 2 days!"
The hotel was not very clean and we had no running water for about a day and a half and no hot water for 2 whole days. The hotel did very little to accommodate us. Very disappointed with this visit. I will not be returning to this hotel. The only positive is the location and beach view. Not very sanitary, don't stay here!Genuine Hotels.com guest review
Response by Sun N Sand Resort I apologize for the inconvenience you faced during your stay with us. I will accelerate your concerns to verify what took place during your stay. Trust that we are committed in providing our guests the best value services. Please allow us to expedite addressing this problem, provide us the room number and the date you stayed with us. It will help us a lot in addressing this matter accordingly.
"Very close to the beach!"
My finace and I was very pleased with the overall cleanliness, quietness and great location of the hotel. For the price we paid it was a great value.Genuine Expedia guest review
Response by Sun N Sand Resort Hello, Thank you for finding our rates of great value! We are glad that we have sufficed your needs in our hotel and you enjoyed your stay. Knowing you had a great time is truly rewarding for us as it ensures we performed our responsibilities well. I hope you will come stay with us on your next trip.
"Not What I Expected"
The pictures are always different from what you actually get. The comforters were very dirty, and had plenty stains on them. The toilet seat was all scratched up.While staying I thought I would just suck it up. But then a bug woke me up out of my sleep from crawling on me. I searched for it, couldn't find it. I did find it that morning, in the bed with […] me. When the staff was asked to do something about it, they could only spray the room, or move us. But we were only there for one night. No compensation was given at all. I wouldn't dare stay again Read moreGenuine Expedia guest review
OkayGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Henry, On behalf of the team, I would like to thank you for choosing to spend your vacation with us and for giving us a truly inspiring feedback score. We will do our best to be able to continuously provide you the best value accommodation you can only find in Sun N Sand Resort.
"Suitable if luxury is not a priority."
Staff was amazing. Facilities older and worn but clean. Ocean view was stretching since I had to squeeze up against wall to see between buildings. Price for week night was fair. Price for weekend night seemed excessive. I would not stay again but it is a good choice for those that do not need bells and whistles. More geared for young adults not fam […] ilies. Read moreGenuine Expedia guest review
Response by Sun N Sand Resort Hello andi, Thank you for giving us the opportunity to provide accommodation to you during your recent vacation. Please know that we appreciate your candid comments as it help as reference in our continuous effort to be able to offer great experience to all of our guests. Trust that I will bring your concern about the weekend rate to management and I can assure that they will look into the matter carefully. I hope you will accord us another chance to offer you improved accommodation in the future.
it was a nice place to stay but we went when the bar wasnt open and it was a lil far from shops an things but it was realy nice in sideGenuine Hotels.com guest review
Response by Sun N Sand Resort Hello Scott, Thank you for your feedback for our hotel. I regret that the bar was closed during your stay, I understand you could have enjoyed your stay better. I hope it will not hinder you from visiting our hotel again int he future.
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