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1 room, 2 adults
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C/ Edgar Neville, s/n, Nueva Andalucía, Puerto Banus, Marbella, Malaga, 29660, Spain, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 219 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.1
  • Comfort
    4.1
  • Condition
    3.8
  • Neighborhood
    4.2

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Great Hotel with access to all facilities."
Third stay over a 18 moth period and will return again in the future. We appointed, excellent staff and service, breakfast is superb and well presented, pool and sea view rooms are limited and was allocated an outer rooms facing north which did not offer any views and was overlooked by the adjacent building, shame but still a nice room. Staff were excellent and helpfull, service was excellent and services what you would expect. Good location a short walk along the beach into town and far enough out to be peaceful. Will return again and again.
Genuine Expedia guest review
Other trip Sep 29, 2013
ian
GB
3.0 / 5Good
"Not a 5 star hotel"
I booked a superior double room but it was not to the standard I would expect a 5 star hotel to be. The room was tiny and in desperate need of decorating. The sinks in the bathroom were dark wood but had scratch marks everywhere and the shower flooded the bathroom after every shower. The telephone and safe wasn't working and when I complained about the phone they told me to use the one in the toilet. The battery was replaced on the safe but then wouldn't open again when i needed to get my stuff out! The cleaners did not take my dirty glasses and didn't provide me with any clean ones. The pool area is nice and the hotel is on a nice location on the beach. I've stayed in many hotels in puerto banus over the years and don't think I would stay in this hotel again. If you want a true 5 star then stay at the Puente Romano.
Genuine Expedia guest review
Other trip Sep 18, 2013
CC
GB
4.0 / 5Excellent
"Not 5 star but great nevertheless."
Will stay here again. Great pool and the suites are cool.
Genuine Expedia guest review
Other trip Sep 13, 2013
And
GB
5.0 / 5Outstanding
"Summer Hols"
Perfect location, great breakfast, comfortable gym, huge rooms.....Can't go wrong
Genuine Expedia guest review
Other trip Sep 4, 2013
A Traveler
GB
5.0 / 5Outstanding
"Brilliant hotel close to beach and town centre."
Hotel is very clean and modern. We had a fabulous suite at the back of the hotel with floor to ceiling glass windows giving us great views onto the beach. Lovely pool and great beach with dedicated sunbeds for guests of the hotel. Waiter service on the beach for drinks as well. Delicious buffet breakfast with everything you could possibly ask for. It was a 10 minute walk along the seafront to the centre of Puerto Banus so location was ideal. You really do get the best of both worlds, great beach front location but not far from an allnight party town if that is what you want. Puerto Banus is also lovely to walk round during the day. Great bars and restaurants and of course the famous cars and boats! We had a bad experience getting from the airport to the hotel using a company we had booked ourselves so we used the hotel's private transfer service back to the airport which was very professional. Wish we'd used it both ways. We had an amazing time at this hotel and will definitely go back.
Genuine Expedia guest review
Other trip Aug 20, 2013
Heidi
GB
4.0 / 5Excellent
"Ideal located hotel"
Ideal hotel for a girls weekend away, but be prepared that its a bit of a walk to Banus Marina so recommend a cab which will cost no more than 7 euros. Nice swimming pool with plenty of beds available and large complimentary towels. Champagne Bar is nice for per dinner drinks, just very quiet - there were only ever one other group there when we were and it closes at 12am. Overall experience was good and I will stay at this hotel again.
Genuine Expedia guest review
Other trip Aug 19, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great seaviews .Handy toiletries.Clean."
I enjoyed a 1week stay in this Hotel from 2nd to 9th Aug 2013. Check in was quick.There were problems with the first room although the view of the sea,pool were amazing. I was quickly offered and moved to a freshly decorated room with new furniture. There was a comfortable furnished balcony with sea and beach views and this had a canopy cover you could adjust to suit yourself for sun or shade. The Hotel was as expected for a five star. My room was cleaned thoroughly, floors were brushed and mopped, balcony and room dusted, bin emptied and the bed was changed every day. Sheets were white best quality cotton. In the bathroom there was a range of shampoo,conditioner,body milk, soap and a constant supply of towels, even new toothbrushes. Fantastic hairdryer. I have never experienced air conditioning as good as this.Outside was 35 -40 degrees and room was chilled, just as I had set it.Good fridge big enough for your own things.The bed was comfortable and I felt safe in this hotel The Hotel Manager Victor is very professional with a large team of staff who were efficient and pleasant, all polite, attentive and want to please. The lifeguard/pool attendant deserves a mention, he is very helpful and moves beds and shades for you.The pool is a good size, very well maintained.The beach is private and clean.An attendant provides you with a large beach towel for your sunbed. Poolside snack meals are good,quickly made and adequate.Kids menu also. Board walk to Puerto Banus 20min
Genuine Expedia guest review
Other trip Aug 14, 2013
Ann
GB
4.0 / 5Excellent
"Great Hotel"
Very nice hotel. Perfect for relaxing! Would defo stay here again.
Genuine Expedia guest review
Other trip Aug 8, 2013
Cal
GB
1.0 / 5Poor
"Absolute disgrace"
It's a load of rubbish! Why have you got hotels like this on Expedia. This hotel is a disgrace to Expedia.
Genuine Expedia guest review
Other trip Aug 3, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great hotel for everyone."
One of the best hotels we have stayed in, a genuine 5 star experience.
Genuine Expedia guest review
Other trip Jul 26, 2013
David
GB
3.0 / 5Good
"Good Location"
Location excellent. Hotel not a 5 *. Needs decorating. Staff very slow and unhelpful. Drinks very expensive.
Genuine Expedia guest review
Other trip Jul 17, 2013
Smith
GB
4.0 / 5Excellent
"Great location"
Great location situated right on the beach and close to the port. The only downside was the furniture could have been replaced as it was a tad tatty. I am referring to the pool top terrace and hot tub in the deluxe suite. The white couches were very grimy. I would however stay here again but I don't think it's a true 5 star the up keep of the hotel needs more attention.
Genuine Expedia guest review
Other trip Jul 3, 2013
Animal
GB
4.0 / 5Excellent
"Recommend (view was great)"
Had an excellent time in a lovely location. Hotel was comfortable and pleasant. Staff all approachable and helped with any request. Only downside was hotel a bit tiered and needing spruced up here and there but no complaint. Not five star and this is the reason for marks being middle ground for condition and upkeep. If was charging and listed as a 4 star then marks for condition and up-keep would be hire. All said, would recommend to a friend
Genuine Expedia guest review
Other trip Jun 23, 2013
A Traveler
GB
4.0 / 5Excellent
"Great location"
Hotel front of house is in nice condition and is kept up to date. Our room was a little small but comfortable,Decoration could now do with an update But don't let that put you off. Swimming pool and bar areas are good. Pool area over looks the sea in a elevated position, is a nice view. If you can afford it have a cabana with champagne Reasonable price from £110 euro. Breakfast was included and food quality was good. Question: would we come here again? Answer: yes, will be coming back later in the year.
Genuine Expedia guest review
Other trip Jun 23, 2013
Roger
GB
5.0 / 5Outstanding
"Idyllic Hotel Retreat by the Sea"
If you want a hotel where you go to sleep and wake up to the sound of the sea lapping against the shore then this is the hotel for you. The Guadalpin Banus is a modern hotel in an excellent location where the staff are friendly and more than helpful. I return to this hotel year after year and it never fails to deliver. I have stayed in most of the other hotels in Marbella / Puerta Banus area but the Guadalpin Banus is the hotel I am always drawn back to.
Genuine Hotels.com guest review
3 night romance trip May 23, 2013
Aisling
IE
4.0 / 5Excellent
"Guadalpin banus"
No problem booking in as in previous reviews. Staff very friendly eager to help. Opt for the breakfast, the chef made me the best omelettes and the food was generally on the good side. Stay away from using the mini bar 3.50 euros for a kitkat. I stayed in a suite very good pillows and bed. Room generally excellent but some items need touching up. TV too small but again didn't really use much. 7 euro cab ride into town or a15 min walk along the beach. Area in general upmarket and prices too. Eat at Picasso restaurant absolutely brilliant food for the price.
Genuine Expedia guest review
Other trip May 21, 2013
Shiz
GB
3.0 / 5Good
"Tired and feeling its age?"
Despite being upgraded, the suite was generally tired and overpriced despite the upgrade - the décor is dated and the furniture while OK needs replacement if the hotel is supposed to be a 5*. Random toenail clippings(not mine!) under the coffee table were not a welcome addition. The hotel has several restaurants which were open on a strict schedule. Not sure if the Il Mare Restaurant directly in front of the hotel is related but they serve a bread and butter basket with the meal, without first telling you that it costs a few euro. I didn't order it, I didn't eat any of it and it cost the waiter his tip because his rationale was "it is listed in the menu" well, I didn't look at the bread and butter section, I looked at the seafood section
Genuine Hotels.com guest review
1 night trip Apr 19, 2013
A Traveler
CA
4.0 / 5Excellent
"Great location"
The hotel is designed well and the Junior Suites offer a large balcony with Sea views.
Genuine Hotels.com guest review
7 night trip Apr 5, 2013
kelln
GB
5.0 / 5Outstanding
"Perfect"
Great hotel, we booked a junior suite and was so impressed by the quality of our room that we spent much more time in the room that we planned. The roof terrace which comes as part of the junior suite was stunning, well worth the additional money. Great service from the staff and always attentive and going the extra mile. I have high expectations of hotels and this met all of them. Don't hesitate to book this hotel.
Genuine Expedia guest review
Other trip Apr 9, 2013
Matt
GB
3.0 / 5Good
"Could be better"
The hotel staff just don't understand how to treat guests. Lady receptionist officious and unhelpful when we asked to change room. Breakfast couldn't be served outdoors (one of their great assets) because of insufficient staff, yet some people ignored this and seemed to be served ok. No loungers on the beach (another great asset) - ok, some days the weather wasn't great but it would have been nice to have them on the days the sun did shine. Their Italian restaurant (now closed) on the ground floor had all manner of weeds growing around it outside, and their new restaurant, La Mare, which looked great, didn't have a menu displayed, and was opened with no publicity. The hotel could be great again, it just doesn't seem to run by commercially-aware staff.
Genuine Expedia guest review
Other trip Apr 7, 2013
Scottie
GB
3.0 / 5Good
"Winter in Spain not so hot."
I would not class this hotel as 5 star in comparison to other 5 star hotels that we have stayed in previously.
Genuine Expedia guest review
Other trip Apr 4, 2013
A Traveler
GB
5.0 / 5Outstanding
"best hotel best location."
the comfort and freindlieness of the hotel was welcoming and the food was excellent, also the location for the beach and other facilities is the best,
Genuine Expedia guest review
Other trip Mar 13, 2013
chris
GB
4.0 / 5Excellent
"Decent place"
I stayed for one night on a business trip, the second time I've used the hotel. The business is in administration and there didn't seem to be many guests, but the rooms are well maintained and clean. Various small things weren't quite right - no desk chair in the room, days-old orange juice at breakfast (just like last time), warm rather than boiling water provided to make tea, the bar area not open till lunchtime, meaning there was nowhere convenient to have a meeting during the morning. The staff were mostly pleasant and helpful though and it's right by the beach if that's your thing.
Genuine Hotels.com guest review
2 night trip Feb 27, 2013
A Traveler
GB
2.0 / 5Fair
"Dissaponting, tired 5 star hotel"
Hotel is a tired 5 star hotel in need of refurbishment. Cuisine is mediocre at best
Genuine Expedia guest review
Other trip Feb 17, 2013
A Traveler
GB
5.0 / 5Outstanding
"brilliant hotel"
what a brilliant hotel trip advisor rating of 3.5 is just so wrong Either other hotel slagging it off or family with attitude this is such a lovely hotel with fab staff and facilities chose the superior junior suite...what a treat
Genuine Expedia guest review
Other trip Jan 14, 2013
A Traveler
GB
4.0 / 5Excellent
"5 star fit for all the family"
Enjoyed stay in very pleasant surroundings. Facilities excellent but most not in use due to time of year. Staff and front of house team could not do enough, location is good and central but for a short walk along the beach not town. Pity we did not visit in season to experience the full 5 star service.
Genuine Expedia guest review
Other trip Dec 10, 2012
Ian
GB
3.0 / 5Good
"Good family hotel"
Great location, right on the beach and close to Puerto Banus. Hotel needs updating and would say it is more of a 4 Star rather than 5 Star hotel. However it is very clean and staff are friendly and helpful. Quite hard to find if driving, especially as the name of the road the hotel is on does not exist on Google maps!
Genuine Expedia guest review
Other trip Nov 10, 2012
Suzi
GB
5.0 / 5Outstanding
"Wonderful Luxurious Stay at this hotel"
You can not get to this hotel from Malaga with TomTom Satnav or Google maps. Both try to direct you down Av de Lola Flores which is a Pedestrian Avenue. There is another route from the San Pedro exit but there were so many turns that we found it easier to go up 3 miles to the Estapona exit then loop back, the TomTom then directed us correctly from there. The turn is in front of a garage and runs down beside what looks like a derelict area, don't let this put you off. We booked the Junior Suite with Jacuzzi and had sea views which were lovely. We were given room 403. The suite was clean, tidy and very spacious with loads of storage and a handy kitchenette. Kitchenette was nicely fitted with most everything you need. Two terraces, both upper and lower terraces came with lounges and dining tables, the top terrace with a Jacuzzi which was filled, clean and warm on our arrival. Our room included breakfast which was a buffet breakfast in the Lorea restaurant and I simply can not fault the breakfast as the eggs are cooked to order and there were massive selections of fruits, cheeses, meats, cereals, pastries, etc. This hotel appears to offer budget rooms as well as luxury rooms. I can't speak for the budget rooms but our Junior Suite with Jacuzzi was everything we had hoped it would be. Overall I was very pleased with my stay. We certainly found the staff very friendly and extremely helpful. I would definitely return to this hotel.
Genuine Expedia guest review
Other trip Oct 31, 2012
Debra
GB
5.0 / 5Outstanding
"Great Location in Puerto Banus"
Great location right on the beach. Lovely rooms and balconies, standard a bit small but still worth the stay. Lots of variety at breakfast which can be taken outside opposite the beach. Comfortable pool area, all very clean. 5 mins walk to the marina in Puerto Banus. This is my second stay, would definitely recommend.
Genuine Hotels.com guest review
2 night trip Oct 3, 2012
A Traveler
IE
4.0 / 5Excellent
"Lovely hotel."
Only here for 2 nights, but found the hotel and facilities good. It's location on the beach is fantastic, lovely pool area and comfortable rooms.
Genuine Expedia guest review
Other trip Oct 15, 2012
Em
GB
4.0 / 5Excellent
"Great base for short break"
Really nice short break- main quibble was possibly not 5* levels of attentiveness from staff- otherwise lovely room (junior suite) excellent breakfasts and nice location on the seafront.
Genuine Expedia guest review
Other trip Oct 9, 2012
A Traveler
GB
5.0 / 5Outstanding
"Excellent hotel"
Stayed for 3 nights, upgraded to one of the suites for one night, loved the room, the standard rooms were equally good, excellent service, friendly staff, excellent breakfast buffet. Definitely going back again
Genuine Expedia guest review
Other trip Sep 29, 2012
Madiha
GB
5.0 / 5Outstanding
"secluded and relaxing"
beautiful hotel a bit out but fantastic if you want ot kick back
Genuine Hotels.com guest review
Other trip Sep 27, 2012
A Traveler
IE
5.0 / 5Outstanding
""What a great find ""
We stayed in the Guadalpin for three nights and have to say we were delighted with all that the hotel had to offer Having read reviews on a very popular trip website after booking we were unsure. Can I say that the reviews are unfair if not a little suspicious ( could be a competitor ) We stayed in a standard double room which had a side sea view. It was more than adequate,well equipped and of ample size We did view a suite that had a roof top jacuzzi. We decided that this would be our room of choice on our next visit The restaurant is of a very nice quality and the staff have a tendency to serve your every need without being intrusive The pool is a very pleasant area to spend a few hours during the day The bar has a relaxing ambience In all we would recommend a stay at this hotel and it's location to Puerto Banus ( about a 20 min leisurely walk ) is very advantageous Happy Holidays
Genuine Expedia guest review
Other trip Sep 24, 2012
S&H
GB
5.0 / 5Outstanding
"Relaxing getaway."
We stayed here for 10 days recently in a small suite - this was very well appointed and well maintained. Breakfast was great.. Hotel was in a beach location and was only a short walk to Puerto Banus. I would definately return.
Genuine Expedia guest review
Other trip Sep 23, 2012
Colin
GB
4.0 / 5Excellent
"Great hotel for everyone!"
A lovely hotel in a good location, only ten minutes walk into the town. The breakfast buffet is superb, with a great selection and an excellent freshly cooked-to-order egg bar. The hotel has it's own area on the beach with free sun beds and beach service. But if you prefer the pool, it has a great pool with plenty of sunbeds! Fresh beach towels are also provided every day. A very enjoyable and relaxing stay - especially after the massage by the pool!
Genuine Expedia guest review
Other trip Sep 21, 2012
Katie
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
MUY COMODO Y EL PERSONAL MUY ATENTO
Genuine Hotels.com guest review
5 night romance trip Aug 4, 2015
A Traveler
AR
5.0 / 5Outstanding
"Heerlijk vertoeven wel erg gehorig"
Lekker hotel edoch kamers onderhoud nodig en enorm gehorig.locatie prima
Genuine Hotels.com guest review
4 night trip May 24, 2015
A Traveler
NL
4.0 / 5Excellent
"Great location & pool!"
Perfect location, short walk to Puerto Banus city centre. Rooms were nice and the pool area big. Front desk personnel were super friendly. The room service was slowest ever, that was the only minus side.
Genuine Hotels.com guest review
1 night trip with friends Jul 31, 2015
Henna
FI
4.0 / 5Excellent
"Anbefales!"
Veldig bra hotell som kan anbefales. Strålende beliggenhet ved stranden.
Genuine Hotels.com guest review
7 night romance trip Jul 9, 2015
Kjell
NO
5.0 / 5Outstanding
"Meget bra hotell med perfekt beliggenhet"
Hotell med god service, god standard og perfekt beliggenhet til strand, restauranter og shopping.
Genuine Hotels.com guest review
8 night family trip Jun 30, 2015
Stian
NO
4.0 / 5Excellent
"Anbefales"
Supert Hotel på stranden
Genuine Hotels.com guest review
4 night romance trip May 26, 2015
Per-Fredrik
NO
5.0 / 5Outstanding
"Super hotel, spiller altid 100 %"
Super hotel, spiller altid 100 % Morgenmad er fantastisk. Super pool område.
Genuine Hotels.com guest review
4 night romance trip May 22, 2015
simon
DK
4.0 / 5Excellent
"Dejligt hotel i et af Spaniens bedste områder"
Et par dejlige dage på et godt hotel i et dejligt område. Gå afsted til Puerto Banus, som er en store oplevelse.
Genuine Hotels.com guest review
2 night trip May 18, 2015
Peder
DK
4.0 / 5Excellent
"Vennerur"
Helt ok
Genuine Hotels.com guest review
3 night trip with friends May 8, 2015
Bjarne
NO
5.0 / 5Outstanding
"Perfekt avkoppling i Marbella"
Servicen var utöver det vanliga, även för att vara ett 5-stjärnigt hotel. Speciellt damen som gjorde de godaste omeletterna man kan tänka sig. Sedan ligger hotellet, på promenad avstånd från Puerto Banus...
Genuine Hotels.com guest review
4 night romance trip Apr 25, 2015
Anders
SE
3.0 / 5Good
"originalité du batiment direct plage"
trés beau temps , batiment en bois trés original , excellent petit déjeuner , suite spacieuse avec trés belle vue sur la piscine et la plage éviter les chambres en angle la table est aussi de qualité
Genuine Expedia guest review
Other trip Apr 20, 2015
C
FR
4.0 / 5Excellent
"Bästa läget"
Nära till stranden och mysigt runt om kring. Skulle absolut åka tillbaka.
Genuine Hotels.com guest review
5 night romance trip Apr 1, 2015
A Traveler
SE
5.0 / 5Outstanding
"Viktigt med rumsläget."
Hotellet motsvarade våra förväntningar, dock inte rummet som var placerat längst in och på nedersta våningen mot poolen. Sikten skymdes dessutom av en skärm från uteduschen. Frukosten var fantastisk.
Genuine Hotels.com guest review
12 night romance trip Mar 12, 2015
A Traveler
SE
5.0 / 5Outstanding
"Fantastiska sviter"
Toppenhotell
Genuine Hotels.com guest review
1 night business trip Mar 14, 2015
Lars
SE
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews