"Opulent, beautiful & luxurious"
Must be ranked among the top 5 Star hotels in the world. The head Concierge and the entire Concierge desk provide exceptional service. This is not an inexpensive hotel, but if you are seeking a luxury property and willing to pay the price, it is worth it (our experience is that there are hotels that are ranked as 5 Star that are not even close to 3 […] Star; the Hotel Imperial is truly a 5 Star hotel). Our room was luxurious and for once, there was enough closet space for our clothes; we typically stay 2 to 3 weeks at a hotel when we travel so we have lots of luggage. Not only were there two huge closets, there were two large armoires in our room for clothes or storage. The decor included a beautiful chandelier, sofa, two chairs, a desk and chair and a dressing table and chair in our room, in addition to a flat screen tv and assorted coffee tables. The bathroom was smaller than those in newer hotels, but the space was well planned. As an example, there were plenty of storage shelves under the double sinks…places to put all the extra towels and anything else. Housekeeping is impeccable; there was not a speck of dust anywhere in the room (not even on the light bulbs or behind the bed tables). The housekeeping staff were efficient and willing to work with our schedule. looking for an outstanding experience in one of the most luxurious hotels, the Hotel Imperial in Vienna is for you. Read moreGenuine Hotels.com guest review
"Great Value & A Great Hotel"
We very much enjoyed our 5 night stay there & would use the hotel again.Genuine Hotels.com guest review
"Truly an excellent classic hotel in the inner city"
We stayed at the Hotel Imperial for a week to celebrate our mutual 75th birthdays in November 2013. Our stay was enjoyable in all respects: the room, the food, and the convenience to many of Vienna's sights were memorable. Of particular significance was the always pleasant and helpful attitude of all of the staff, including room service personnel, the […] doormen, waiters, the front desk, the concierge, and the Chief Concierge. We very much appreciate their efforts which made us feel at home, and added immeasurably to what surely will be a lifetime memory of beautiful Vienna. Read moreGenuine Expedia guest review
great 5 star hotel. the location could not be better. even November is a good time to be in Vienna. the water in Vienna is very soft and the hotel has a large bath tub, one must enjoy. I recommend this hotel and have talked to many of my friends about the Imperium hotel however two persons also stood there and we talked of it in chorus. Money very well […] spent. Read moreGenuine Expedia guest review
"A Grand Hotel in the best sense of the word"
We stayed for 2 nights at this wonderful hotel and occupied a roomy suite on the 3rd floor. The hotel keeps it's classic and grand charm of an bygone era. The rooms were appointed with high ceilings, elaborate wall fabrics and moldings but provided for all modern amenities and lavish bathrooms. The staff is friendly and quietly helpful and made the […] stay a pleasant one. The location is ideal for exploring Vienna by foot. A wonderful experience which we will repeat in the future. JvO Read moreGenuine Expedia guest review
"OK, not great"
Room was fine, but not as nice as the price would suggest. Shower leaked so we had to use the tub. No hot water early in the morning, so I had to use a kettle to get water hot enough to shave with (but no kettle provided in the room, we had to ask). Weak internet signal (so we used wired internet). Relatively small room. On the other hand, the staff […] efficiently resolved any issue we brought up with them, and were friendly as well. Read moreGenuine Expedia guest review
"Wonderful hotel, but under renovation."
I've been recommended this hotel by a friend who stayed there before. It is a lovely historical building but unfortunately we have not been told that hotel will be undergoing renovation at the time of our visit. The main restaurant was closed, and also the main hall and the boutique. The first floor main area felt very cramped in. However the rest of […] the hotel was gorgeous. We had a mini-suite on the third floor and we took the magnificent stairs up and down several time per day. Room was very clean and spacious, and we had a balcony overlooking the street. Read moreGenuine Expedia guest review
Response by Hotel Imperial, a Luxury Collection Hotel Dear Vera, first of all I would like to take the opportunity to thank you for your recent stay and for your valued feedback, shared with us and our friends on expedia. The Hotel indeed is currently undergoing a restoration with the aim to recreate the historical and regal elements that were lost over the years and make it a truly grand home for today’s discerning guests and in the same time to avoid inconveniences to your valued guests, staying with us during our revitalisation works. I hope we have the pleasure to welcome you soon and remain, with best regards from sunny Vienna Heinrich Dominici, Director of Guest Services
"Very nice hotel close to everything"
Very helpful staff Restaurant/cafe way too expensive 38 euro for breakfast Buffett too expensive Walk to McDonald less than .5 block for much better dealGenuine Expedia guest review
"Old and tired"
This is not a 5 star hotel. It is simply a Starwood hotel in an old historic building. From every appearance the hotel last underwent substantial renovation during the reign of the Habsburgs. It was hot in Vienna during our stay, and the air conditioning throughout the building (lobby, restaurant, cafe, guest room) was struggling to keep up. I doubt […] our room ever got cooler than about 80 degrees F. The room was quite spacious, but the bathroom was the size of a broom closet. One small sink. An old tub/shower. Useable floor space measured 2 1/2 by 3 feet - that is not a typo. When asked whether we could be moved to a room with a larger bathroom, the very curt, somewhat rude answer was "not at our rate". Our rate, by the way, was $560 per night, tax included. Judging by the number of people in the hotel common areas (lobby, cafe, restaurant, etc.) I'm guessing it was less than 50% occupied. Virtually any service-oriented hotel would have provided an upgrade. The breakfast buffet looked wonderful, but at 50 euro per person, we passed. We did not dine in the restaurant, primarily because nobody else was either, which is usually a good indication that there are better places for dinner. Read moreGenuine Hotels.com guest review
"ONE OF THE GREAT HOTELS OF THE WORLD!"
ONE OF THE GREAT HOTELS OF THE WORLD! I HAVE STAYED IN MANY OF THE FINEST HOTELS IN THE WORLD OVER A LONG CAREER OF INTERNATIONAL TRAVEL. THE IMPERIAL RANKS AT THE TOP OF THE WORLD'S HOTELS ON THE BASIS OF AMBIENCE, STAFF ATTENTION, COMFORT OF THE ACCOMMODATIONS, AND A SUPERB RESTAURANT. IT IS A SMALL ESTABLISHMENT, FEELS LIKE HOME, QUITE INTIMATE […] IN SCALE, AND MUCHLY APPRECIATED BY MYSELF. FIVE STARS AND MORE!! Read moreGenuine Expedia guest review
"Great hotel for couples."
This hotel is absolutely wonderful. We have traveled the world and this hotel, bar none, is the best we have ever stayed in. The attention to detail, the food, and the staff are amazing. The staff treats you like family and royalty, all in one. The hotel is beautiful. Although smaller than we had atticipated, the quaint, and supurbly decorated spaces, […] made you feel like you were definately somewhere special. The location was great, easy access to everything you would want to go to. The bar with the grand piano music was gorgeous at night and the dining room was beautiful with excellent food! It doesn't get much better!! PS. The beds were the most comfortable and supportive!! Read moreGenuine Expedia guest review
"Oh, get me back here ASAP!"
A stunningly beautiful hotel. Central location and within walking distance to most everything. The room was gorgeous, well appointed, as comfortable as a place could be. When we arrived, there was a bowl of fruit, and poinsettia plant to greet us (it was the week before Christmas!). Room service always came with a beautiful fresh rose. Service was […] immediate and extremely friendly. The concierge service was faultless -- maps, drawings, subway tickets all provided for our convenience. I can sum it all up to say that the last night I went out on our balcony and cried because I never wanted to leave this dream come true! Read moreGenuine Expedia guest review
One of the finest hotels in the world. Highly courteous and professional staff. Everything you could want in a hotel. Very formal, but guests are made comfortable whether formal or in blue jeans (however I suggest bringing both attires).Genuine Expedia guest review
"Awesome Experience - Gluten Free Bread"
Excellent building and wonderful staff. Everything was perfect. For the gluten free travelers, the hotel makes gluten free bread daily and the Imperial Torte is gluten free as well. Highly recommend those with a gluten intolerance to take advantage of this opportunity. Overall, an amazing place to stay.Genuine Expedia guest review
"Great hotel & service in central Vienna"
Beautiful room and excellent service. We were kindly upgraded, which made our stay reallly great...Genuine Expedia guest review
"Great Christmas in Vienna"
Excellent concierge. On arrival (Christmas day) they presented our 1 year old son with a gift. This was in addition to arranging a baby cot, giving us a great room, arranging tickets, transport, etc. Be aware that breakfast may not be included and it was 39 Euros per person.Genuine Expedia guest review
"One of a kind"
The hotel was gorgeous, friendly staff, and comfortable rooms. I would love to stay in this hotel again.Genuine Expedia guest review
But Greatness isn't cheap.Genuine Hotels.com guest review
"Very beautiful and convenient hotel"
This hotel is in a great location. It is beautiful and the staff is very helpful in everything.Genuine Expedia guest review
Everything about this hotel is five star, but what really made the difference was the staff. From the managers to the concierge to the bar staff everyone was very welcoming and made some fantastic recommendations. They were all, quite rightly, very proud about their hotel and their city.Genuine Expedia guest review
"out standing hotel in the center of Vienne"
is certainly one of the best hôtels of the worldGenuine Expedia guest review
"A true Viennese experience"
Courteous, helpful and cheerful staff. Absolutely amazing interiors and spotless rooms. Only one minor issue - wifi should be standard now in all hotels.Genuine Expedia guest review
vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvgoodGenuine Expedia guest review
"The Imperious Imperial"
wonderful hotel, All the staff were very friendly and helpful. Very well located with a lot more class than your average 5 star hotelGenuine Expedia guest review
"Good for business or pleasure"
We were there for our anniversary but it would be good for business too. Lovely old building with friendly staff and beautifully maintained. The restaurant is very good and the Imperial Torte is the best cake in Vienna. Vienna can be quite formal but the staff here are friendly and the luxurious setting added to the enjoyment - not too stuffy.Genuine Expedia guest review
"Perfect hotel which added to a perfect weekend"
This a grand hotel that caters to royalty and makes all other guests feel that way as well. Excellent cafe, bar, common areas and possibly the most beautiful lobby and staircase I have seen in a hotel make this a magical setting. We stayed in a beautiful suite with 18 to 20 foot ceilings, sink wall coverings, and a great bed. It was a fantastic experience […] which we will want to repeat if we ever get the chance again. Read moreGenuine Expedia guest review
"Great luxury in Vienna"
Excellent welcome and general feeling of being valuedGenuine Expedia guest review
"Ameri-Brits do Thanksgiving in Vienna!"
A truly lovely old European hotel. Elegant, but not overly stuffy. Grand and beautiful, but comfortable and easy to relax. The conceirge was most helpful with arranging tickets for us to see the Vienna Philharmonic at the Concerthaus. They were also very helpful with dinner reservations. Had traditional Viennese for lunch one day and fantastic Italian […] dinners other evenings. The Bar is very cozy and it was nice to be remembered by the staff when we went for a drink in the evenings. Two minor downsides, in such a lovely and pricey hotel, they need a real hairdryer, not the one stuck in a drawer with a curly, high tensioned cord. Also, our room was on the front of the hotel. It was very quiet but they could use darker curtains to keep the light out at night. Bathroom was gorgeous. Location was great. The tangerines in bowl in the room were yummy! A definite go-back-to hotel next time in Vienna! Read moreGenuine Expedia guest review
"Good Hotel. Needs updated amenities to be the best"
This is supposed to be "The Best Hotel in Vienna"...and it's very nice. The styling is very Baroque, and that's cool since you're in Vienna...gilded and fancy...but with all that history and grandeur, for this price, you'd expect a high pressure shower, and a nice comfy bed. The shower needed updated, and the sink was cracked. The bed was nice, but […] hard. I do have to say that the service was pretty great and the location is really ideal as well. Read moreGenuine Expedia guest review
"Imperial Hotel - expensive but value for money"
It is obviously an expensive 5 star hotel but the combination of the comfort, service, quality of the room plus the chance to sleep in a piece of history with beutiful private and public areas makes it "value for money".Genuine Expedia guest review
"A hotel worthy of its name"
This was our second time the Imperial and it won't be the last! Once again, the staff go out of their way to make us welcome and the hotel is beautiful. The improvements they have made over the last few years have been well done.Genuine Expedia guest review
We loved every minute of our stay. Thank you for all the staff, they r courteous friendly helpful, go out of their way to make u feel at home. Best place to stayGenuine Expedia guest review
"Super hotel, great location, worth the money"
A delightful hotel that combines old world elegance with modern facilities. Excellent staff, good food, comfortable spacious rooms and ideally located in the centre of the old city, close to major attractions. A great choice for a long weekend visiting the city.Genuine Expedia guest review
"Fabulous "Real" 5 Star Hotel"
Excellent hotel, service & staff. A genuine 5 Star hotel, not a 4 star hotel pretending to be a 5 Star. I'll be going back for another stay in December to visit the Christmas markets. I'm really looking forward to it.Genuine Expedia guest review
From start to finish this is a luxury experience. If you take an Elisabeth Suite you get picked up at the airport and are provided with your own Butler! Rooms and general hotel is all grand, good old fashioned style and standards. Staff are all very helpful and friendly, room service spot on. I'm afraid we ate breakfast in our room two days and dinner […] once so can not comment on restaurant, but the food delivered was first class. If you want to have a special occasion this is a hotel that will satisfy, if you are just a weary traveller then the bed and all its trimmings are delightful and you will sleep well. Read moreGenuine Expedia guest review
"Imperial in Vienna, Kartnerring"
Friendly helpful staff greeted us in a luxurious but very relaxed environment. Enjoyed our short stay an dthe cocktails were fantastic! What atmosphere!Genuine Hotels.com guest review
"Hotel Imperial - Vienna"
A great hotel with everything that you could wish for. The room was perfect in every way. The only let down was we tried 7 times to contact reception to ask about the air conditioning and we never got through. This proved to be unacceptable in a hotel of this standard. The hotel is a little out of the main area but still within walking distance. A good […] hotel but there is better out there for the money. Read moreGenuine Hotels.com guest review
日曜日から月曜日にかけて一泊のみしました。建物は、思っていたよりもこじんまりとした印象でしたが、歴史を感じさせる重厚な作りでした。今回のプランでは朝食はプランに含まれず、現地で朝食をつけることにしました。朝食はビュッフェで、料理の種類はさほど多くはありませんでしたが、スィーツコーナーに有名なインペリアルトルテなんかも置いてあってうれしかったです。ホテルスタッフもフレンドリーでサービスも良かったです。概ね満足できるホテルでした。Genuine Hotels.com guest review
"delicieux petits déjeuner"
service impeccable personnel trés disponible et souriantGenuine Hotels.com guest review
"Super de luxe hotel, lekker dicht bij centrum."
Hier wordt de klant, behandeld zoals het hoort: correct en met respect. En toch ontspannend. Ligging is ideaal dicht bij centrum. Ontbijt buffet die je versteld doet staan van de mogelijkheden. Vriendelijk personeel en zeker niet overdreven. Zeer romantisch en luxe maar niet decadent. Je kunt lekker jezelf zijn. Wij gaaan zeker nog een keer.Genuine Expedia guest review
バスタブの開閉、お湯の量や温度の調節などで、不具合というほどではありませんが調子が今ひとつで、快適性がやや劣る感じでした。一階のコーナーが改修中でした。以前素敵なラウンジだったと思いますが、ちょっと残念！Genuine Hotels.com guest review
"Vennlighet i alle ledd"
I korthet meget, meget bra. Vennlighet og service i alle ledd.Genuine Hotels.com guest review
ともかく、すばらしいホテルです。エントランスの奥には宮殿のような広間があり、多目的ホールになっているようです。部屋にもシャンデリアがついています。ベットも寝心地のよい良質なものでした。サービスは抜群です。フロントもしっかりした対応でした。英語での対応が通常です。お掃除は、４人ついてやってくれました。すばやく、きれいに仕上げてくれました。ビールがたりないと申したところ、ボーイさんがきれいなカップとともに運んで来てくれました。ホテル全体が静寂感に包まれていました。非常に優れているホテルだと思います。近隣にはオペラハウスやインペリアルパレスもあり、観光バスの発着所にも近いです。聖ステファノ寺院にも近いです。Genuine Hotels.com guest review
"If you want to feel like royalty, this is it!"
This hotel is the grandest Dame in Vienna. Everything about it is excellent. The porter remembered me despite not seeing me for ten years, the Concierge displayed the most heroic tenacity possible in terms of getting me opera tickets and everyone goes out of their way to make you feel like royalty.Genuine Expedia guest review
"Dans la cour des grands!"
Hôtel grand luxe. Chambre magnifique. Accueil chaleureux. Restaurant de grande qualité. Petits-déjeuner délicieux.Genuine Expedia guest review
Hotel dans la grande tradition viennoise.Genuine Hotels.com guest review
せっかくの新婚旅行なので１泊だけ利用しました。 私たちにとっては高価なのですが、本当に素敵なホテルで優雅な気分で１日を過ごすことができました。 敷居の高い雰囲気かなと思ったのですが、フロントの女性ににこやかに迎えられてほっとしました。 またいつか、何かの記念日に利用できればと思います。Genuine Expedia guest review
さすがに最高級ホテルだけあって、サービスは申し分ありません。ただ、自分はほとんど夜泊まって寝ていただけだったので、些かお高かった感が否めませんでした。Genuine Expedia guest review
"Hervorragend für einen Aufenthalt in Wien geeignet"
Sehr gute Lage, unweit der Oper, sehr schönes Hotel. Freundliches und hilfsbereites Personal, das den Gast und sein Wohl ernst nimmt.Genuine Expedia guest review
さすがにインペリアル。スタッフの対応がものすごく洗練され非常にスマート。朝食もどのホテルより充実していました。さすが超一流ホテルのホテルとすべてに感じました。Genuine Expedia guest review
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