All hotels in Vienna, Austria
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereKaerntner Ring 16, Vienna, Vienna, 1015, Austria, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 126 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.7
  • Condition
    4.6
  • Neighborhood
    4.7
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5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful classic hotel in the heart of Vienna. Wonderful character coupled with exceptional service.
Genuine Expedia guest review
Other trip Jan 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Excelent hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excelent rooms and confortable facilities also the room service is excelent we ate in our rooms various times and always the food was superb, the maids do a great job cleaning the rooms
Genuine Expedia guest review
Other trip Jan 10, 2015
jose
US
5.0 / 5Outstanding
"Excellent overall experience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful hotel, great location. Concierge (Orlando) delivers the goods--for us that meant, among other things, 6th-row opera tickets at the state opera on the saturday after Christmas, purchased day of. All staff excellent. Beautiful rooms, and we weren't even in the fanciest. On occasion they needed a little judging to get stuff (ice, shoe shine) taken care of. Overall very courteous, dignified staff and beautiful setting.
Genuine Expedia guest review
Other trip Jan 2, 2015
nyc
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful hotel with impeccable service. I love a place that upgrades you without even being asked. Bar was really nice. They also had a cute kids story hour around the Christmas tree, which looked adorable. Location can't be beat. Only weak link is the cafe and room service. Cafe staff was not attentive-- Waited for a menu, staff nowhere to be found when we needed the check. Room service food (both dinner and breakfast) was sub-par, and they got my order wrong.
Genuine Expedia guest review
Other trip Dec 16, 2014
SL
US
4.0 / 5Excellent
"Historic hotel in premium location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is a former palace and looks the part. Impressive public rooms and impeccable, formal service from one and all. I was upgraded to a larger room with a view of the Ring road. Only issues is that as an old fashioned hotel, it missed a few modern amenities that would have been a nice touch, like a Nespresso machine in the room and faster free Internet. Hot water went our for a 24 hour period; evidently an issue on the 5th floor due to water pressure.
Genuine Expedia guest review
Other trip Dec 14, 2014
Karen
US
5.0 / 5Outstanding
"Excellent location and service and hospitality."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is my first visit to Vienna. I was very happy to have stayed in this hotel because of its location and the hospitality of all the hotel staff. The concierge "Donato" got us excellent tickets to the Ballet and the Classical concert. I loved the fact that the hotel is part of Vienna's historical past. It is elegantly decorated from the lobby, to the lounge, the restaurant. It reminded me of my stay at The Plaza and the Waldorf in New York. Service was superb. All the staff spoke excellent English. The food in the restaurant was excellent. I would definitely stay at the Imperial whenever I go back to Vienna.
Genuine Expedia guest review
Other trip Dec 7, 2014
Dina
US
5.0 / 5Outstanding
"Fantastic stay in all respects"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was wonderful from start to finish. In addition to the hotel's beauty, luxury and comfort, the location is perfect. The staff were all so wonderful: professional, friendly, helpful and informed. They helped with several of my reservations in advance, and gave terrific guidance on all matters. I can't imagine staying anywhere else in Vienna!
Genuine Expedia guest review
Other trip Nov 20, 2014
A
US
5.0 / 5Outstanding
"Relaxing luxury"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel Imperial has it all. Large guest suites, comfortable beds, quiet, and friendly, helpful staff. Location is perfect, for museums, shopping & Opera House. The Opus restaurant is one of finest I have ever dined. A true five star experience. I look forward to my next visit.
Genuine Expedia guest review
Other trip Nov 20, 2014
Steve
US
4.0 / 5Excellent
"Hotel Imperial - a great hotel in downtown Vienna"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had very high expectations for our first visit to Vienna, staying at the famous Hotel Imperial. We were not disappointed. Room was as expected - luxurious, charming with historical artifacts, clean and quiet. Only thing during our stay that could be improved was the concierge service, which was fair at best, and not at a level that we expected at a five star hotel.
Genuine Expedia guest review
Other trip Aug 18, 2014
Anders
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is great hotel with a great location. You can walk to Belvedere and you can walk to Stephanplatz. It is close to the Vienna Subway which is fabulous since you can get anywhere on the subway - which is very clean and easy to use. The food at the hotel was superb although I only ate breakfast and snacks there. The service at the restaurant was excellent. The bar is beautiful and comfortable but would have benefitted from a wider selection of Austrian beers. The rooms are very, very quiet at night. You would not think that you were in the middle of a city. The only negative was the wifi which was erratic. You had to move from place to place in order to stay connected.
Genuine Expedia guest review
Other trip Aug 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Luxury hotel at the center of the city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The services of all staff were extraordinary. In addition, the restaurants and room service provided exquisite food. The check-in experience was a breeze. Even though we came in early the rooms were ready and they didn't mind us getting to our rooms early. Also, our room had a great view towards the intersection.
Genuine Expedia guest review
Other trip Aug 8, 2014
Mohammad
US
5.0 / 5Outstanding
"Opulent, beautiful & luxurious"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Must be ranked among the top 5 Star hotels in the world. The head Concierge and the entire Concierge desk provide exceptional service. This is not an inexpensive hotel, but if you are seeking a luxury property and willing to pay the price, it is worth it (our experience is that there are hotels that are ranked as 5 Star that are not even close to 3 Star; the Hotel Imperial is truly a 5 Star hotel). Our room was luxurious and for once, there was enough closet space for our clothes; we typically stay 2 to 3 weeks at a hotel when we travel so we have lots of luggage. Not only were there two huge closets, there were two large armoires in our room for clothes or storage. The decor included a beautiful chandelier, sofa, two chairs, a desk and chair and a dressing table and chair in our room, in addition to a flat screen tv and assorted coffee tables. The bathroom was smaller than those in newer hotels, but the space was well planned. As an example, there were plenty of storage shelves under the double sinks…places to put all the extra towels and anything else. Housekeeping is impeccable; there was not a speck of dust anywhere in the room (not even on the light bulbs or behind the bed tables). The housekeeping staff were efficient and willing to work with our schedule. looking for an outstanding experience in one of the most luxurious hotels, the Hotel Imperial in Vienna is for you.
Genuine Hotels.com guest review
13 night family trip Dec 20, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Value & A Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We very much enjoyed our 5 night stay there & would use the hotel again.
Genuine Hotels.com guest review
5 night trip with friends Dec 23, 2013
A Traveler
US
5.0 / 5Outstanding
"Total Luxary"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
If you want the best in Vienna this is it! Wonderful hotel. The very best staff. Expensive but worth every penny. When I return to Vienna I will indulge my self again.
Genuine Expedia guest review
Other trip Dec 21, 2013
Richie
US
5.0 / 5Outstanding
"Truly an excellent classic hotel in the inner city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed at the Hotel Imperial for a week to celebrate our mutual 75th birthdays in November 2013. Our stay was enjoyable in all respects: the room, the food, and the convenience to many of Vienna's sights were memorable. Of particular significance was the always pleasant and helpful attitude of all of the staff, including room service personnel, the doormen, waiters, the front desk, the concierge, and the Chief Concierge. We very much appreciate their efforts which made us feel at home, and added immeasurably to what surely will be a lifetime memory of beautiful Vienna.
Genuine Expedia guest review
Other trip Nov 30, 2013
Karl
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great 5 star hotel. the location could not be better. even November is a good time to be in Vienna. the water in Vienna is very soft and the hotel has a large bath tub, one must enjoy. I recommend this hotel and have talked to many of my friends about the Imperium hotel however two persons also stood there and we talked of it in chorus. Money very well spent.
Genuine Expedia guest review
Other trip Nov 26, 2013
chris
US
5.0 / 5Outstanding
"A Grand Hotel in the best sense of the word"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for 2 nights at this wonderful hotel and occupied a roomy suite on the 3rd floor. The hotel keeps it's classic and grand charm of an bygone era. The rooms were appointed with high ceilings, elaborate wall fabrics and moldings but provided for all modern amenities and lavish bathrooms. The staff is friendly and quietly helpful and made the stay a pleasant one. The location is ideal for exploring Vienna by foot. A wonderful experience which we will repeat in the future. JvO
Genuine Expedia guest review
Other trip Oct 23, 2013
Joerg
US
3.0 / 5Good
"OK, not great"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Room was fine, but not as nice as the price would suggest. Shower leaked so we had to use the tub. No hot water early in the morning, so I had to use a kettle to get water hot enough to shave with (but no kettle provided in the room, we had to ask). Weak internet signal (so we used wired internet). Relatively small room. On the other hand, the staff efficiently resolved any issue we brought up with them, and were friendly as well.
Genuine Expedia guest review
Other trip Oct 22, 2013
A Traveler
US
4.0 / 5Excellent
"Wonderful hotel, but under renovation."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
I've been recommended this hotel by a friend who stayed there before. It is a lovely historical building but unfortunately we have not been told that hotel will be undergoing renovation at the time of our visit. The main restaurant was closed, and also the main hall and the boutique. The first floor main area felt very cramped in. However the rest of the hotel was gorgeous. We had a mini-suite on the third floor and we took the magnificent stairs up and down several time per day. Room was very clean and spacious, and we had a balcony overlooking the street.
Genuine Expedia guest review
Response by Hotel Imperial, a Luxury Collection Hotel
Dear Vera, first of all I would like to take the opportunity to thank you for your recent stay and for your valued feedback, shared with us and our friends on expedia. The Hotel indeed is currently undergoing a restoration with the aim to recreate the historical and regal elements that were lost over the years and make it a truly grand home for today’s discerning guests and in the same time to avoid inconveniences to your valued guests, staying with us during our revitalisation works. I hope we have the pleasure to welcome you soon and remain, with best regards from sunny Vienna Heinrich Dominici, Director of Guest Services
Other trip Jul 30, 2013
Vera
US
5.0 / 5Outstanding
"Very nice hotel close to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very helpful staff Restaurant/cafe way too expensive 38 euro for breakfast Buffett too expensive Walk to McDonald less than .5 block for much better deal
Genuine Expedia guest review
Other trip Jun 30, 2013
john
US
3.0 / 5Good
"Old and tired"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
This is not a 5 star hotel. It is simply a Starwood hotel in an old historic building. From every appearance the hotel last underwent substantial renovation during the reign of the Habsburgs. It was hot in Vienna during our stay, and the air conditioning throughout the building (lobby, restaurant, cafe, guest room) was struggling to keep up. I doubt our room ever got cooler than about 80 degrees F. The room was quite spacious, but the bathroom was the size of a broom closet. One small sink. An old tub/shower. Useable floor space measured 2 1/2 by 3 feet - that is not a typo. When asked whether we could be moved to a room with a larger bathroom, the very curt, somewhat rude answer was "not at our rate". Our rate, by the way, was $560 per night, tax included. Judging by the number of people in the hotel common areas (lobby, cafe, restaurant, etc.) I'm guessing it was less than 50% occupied. Virtually any service-oriented hotel would have provided an upgrade. The breakfast buffet looked wonderful, but at 50 euro per person, we passed. We did not dine in the restaurant, primarily because nobody else was either, which is usually a good indication that there are better places for dinner.
Genuine Hotels.com guest review
3 night romance trip Jun 16, 2013
bob u
US
5.0 / 5Outstanding
"ONE OF THE GREAT HOTELS OF THE WORLD!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
ONE OF THE GREAT HOTELS OF THE WORLD! I HAVE STAYED IN MANY OF THE FINEST HOTELS IN THE WORLD OVER A LONG CAREER OF INTERNATIONAL TRAVEL. THE IMPERIAL RANKS AT THE TOP OF THE WORLD'S HOTELS ON THE BASIS OF AMBIENCE, STAFF ATTENTION, COMFORT OF THE ACCOMMODATIONS, AND A SUPERB RESTAURANT. IT IS A SMALL ESTABLISHMENT, FEELS LIKE HOME, QUITE INTIMATE IN SCALE, AND MUCHLY APPRECIATED BY MYSELF. FIVE STARS AND MORE!!
Genuine Expedia guest review
Other trip Apr 7, 2013
WILLIAM
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
perfect location ...walk everywhere..staff superb..construction and renovation going on lower floor was a non issue...food very good...not inexpensive but worth the extra money
Genuine Venere guest review
Other trip Feb 18, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel for couples."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is absolutely wonderful. We have traveled the world and this hotel, bar none, is the best we have ever stayed in. The attention to detail, the food, and the staff are amazing. The staff treats you like family and royalty, all in one. The hotel is beautiful. Although smaller than we had atticipated, the quaint, and supurbly decorated spaces, made you feel like you were definately somewhere special. The location was great, easy access to everything you would want to go to. The bar with the grand piano music was gorgeous at night and the dining room was beautiful with excellent food! It doesn't get much better!! PS. The beds were the most comfortable and supportive!!
Genuine Expedia guest review
Other trip Jan 6, 2013
A Traveler
US
5.0 / 5Outstanding
"Oh, get me back here ASAP!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A stunningly beautiful hotel. Central location and within walking distance to most everything. The room was gorgeous, well appointed, as comfortable as a place could be. When we arrived, there was a bowl of fruit, and poinsettia plant to greet us (it was the week before Christmas!). Room service always came with a beautiful fresh rose. Service was immediate and extremely friendly. The concierge service was faultless -- maps, drawings, subway tickets all provided for our convenience. I can sum it all up to say that the last night I went out on our balcony and cried because I never wanted to leave this dream come true!
Genuine Expedia guest review
Other trip Dec 24, 2012
Tim
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
VERY GOOD, THE HOTEL IS MARVELOUS, I FULLY RECOMEND
Genuine Venere guest review
Other trip Oct 22, 2012
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
One of the finest hotels in the world. Highly courteous and professional staff. Everything you could want in a hotel. Very formal, but guests are made comfortable whether formal or in blue jeans (however I suggest bringing both attires).
Genuine Expedia guest review
Other trip Oct 9, 2012
A Traveler
US
5.0 / 5Outstanding
"Awesome Experience - Gluten Free Bread"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent building and wonderful staff. Everything was perfect. For the gluten free travelers, the hotel makes gluten free bread daily and the Imperial Torte is gluten free as well. Highly recommend those with a gluten intolerance to take advantage of this opportunity. Overall, an amazing place to stay.
Genuine Expedia guest review
Other trip Oct 2, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Vienna weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent. Great service. Wonderful restaurant and service.
Genuine Hotels.com guest review
3 night romance trip Mar 26, 2015
Maria
CA
5.0 / 5Outstanding
"Wonderful, wonderful, wonderful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This Hotel is prue luxury, and with the incredible Service that you are afforded there, I would recommend this to anyone.
Genuine Hotels.com guest review
1 night romance trip Feb 28, 2015
Terence
GB
5.0 / 5Outstanding
"Probably the most luxurious hotel in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Ideally situated for visiting most of the landmarks in Vienna
Genuine Expedia guest review
Other trip Feb 7, 2015
Keith
GB
5.0 / 5Outstanding
"nice old world charm hotel with great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very clean and good service. Just no coffee maker and no hot water available in room . Luckily Maccafe is one minute away and coffee and deserts are better than those in US.
Genuine Expedia guest review
Other trip Jan 7, 2015
eunice
GB
5.0 / 5Outstanding
"Lovely hotel with very friendly and helpful staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We came to Vienna to see the Christmas markets. The hotel was perfectly situated in the city and close to transport. The staff were so very kind and helpful and the hotel was beautiful, and had everything we needed!! We had a wonderful stay and would certainly return!!
Genuine Expedia guest review
Other trip Dec 20, 2014
sarah
GB
4.0 / 5Excellent
"Luxury!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A beautiful hotel in a central location close to all main sights. The hotel is very luxurious, marble, chandeliers, the works. There is a very relaxing bar area which was beautifully decorated with Christmas decorations. The bedroom was large and relaxing and luxurious. We had breakfast included in the hotel rate. It was very average so I would think twice before spending €42 per person on breakfast. There was a very nice cafe opposite the hotel (cafe Schwartzberg) more reasonably priced. The only other slight gripe is that the bar was closed for one night during our stay for a private function which was disappointing as the bar area was a nice place to relax after a day's sightseeing. Overall, we were staying for a special birthday celebration and thoroughly enjoyed the hotel and Vienna. If you are seeking a luxury hotel with palacial splendour, hotel Imperial is a good choice.
Genuine Expedia guest review
Other trip Dec 11, 2014
Sarah
GB
5.0 / 5Outstanding
"Excellent Hotel in great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have just come home from a wonderful stay in Vienna. The city was like a Christmas card, lights and trees everywhere. Our hotel was in a perfect location, within easy walk to all the main attractions. Everything about the hotel was great, the staff were extremely friendly at the same time as being professional. Every evening we enjoyed a nightcap in the piano bar, it was very relaxing and a lovely way to end the night. Our room was perfect in every way, with so many personal touches, which I have not often experienced - a gift from St Nicholas on the eve of the 5th, a small chocolate and bottle of water each evening. As well as our bathroom toiletries being replaced every time we used them. I would highly recommend this hotel!!!
Genuine Expedia guest review
Other trip Dec 10, 2014
Katarina
GB
5.0 / 5Outstanding
"Lovely historic hotel in central Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel has just undergone a major renovation and looks its sparkling best. It has retained its character but subtly added all modern comforts. The staff is just top notch--couldn't be bettered. So professional but welcoming and attentive.
Genuine Expedia guest review
Other trip Dec 7, 2014
Lynn
GB
5.0 / 5Outstanding
"Classic hotel ideally placed f"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Superb period hotel ,absolute class , great culture and history.Ideally placed for all the fine sites of the city. We were upgraded to a superb suite by staff that were exceedingly helpful throughout our stay. Would recommend for short stay or business.
Genuine Expedia guest review
Other trip Nov 20, 2014
gerry
GB
5.0 / 5Outstanding
"Best hotel we have experienced."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I booked this hotel as a surprise for my husbands 70th birthday as we had not been to Vienna before. The Concierge and front of house staff could not have been more helpful. At my request they booked tickets for a concert and made a reservation for dinner for my husband and I on his actual birthday. The Imperial Hotel prides itself on its service and making ones stay memorable and this they achieved. Our De Luxe room was very large with a huge double bed which was draped in lovely soft furnishings making it feel very luxurious. Staying at the Imperial Hotel makes the whole experience of staying in Vienna one we will not forget.
Genuine Expedia guest review
Other trip Nov 20, 2014
Angela
GB
5.0 / 5Outstanding
"Excellent Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
lovely classic hotel , stylish and comfortable , accommodating and strangely for the Austrians , done with a smile. Also where else can you see Daniel Barenboim and Lady Gaga on the same day !
Genuine Expedia guest review
Other trip Nov 3, 2014
David
GB
5.0 / 5Outstanding
"The Perfect Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect stay in a lovely, grand hotel. Top end service that made us feel special.
Genuine Hotels.com guest review
1 night romance trip Oct 3, 2014
Daniel
GB
5.0 / 5Outstanding
"It is a fine traditional hotel - very regal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
All staff sincere and polite Reccomend the champaign breakfast
Genuine Expedia guest review
Other trip Oct 4, 2014
unwin
GB
3.0 / 5Good
"Business trip in Vienna"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Very expensive - paid 400+ euros for one night. Nice common areas that had recently been renovated, but rooms are a bit dated and lacked some amenities (didn't even have coffee in the room, or bottled water). Stayed in room 329 - pretty, but in need of modernisation. Good location and beautiful building. Nice staff. But, still - over priced for the quality and state of the room.
Genuine Expedia guest review
Other trip Sep 24, 2014
A Traveler
GB
4.0 / 5Excellent
"Hotel with rich history but not so friendly staff"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A hotel of this class and price you expect exceptional service - this is where our expectations were not met. The desk staff were efficient but not overly friendly, or helpful. Living in the Middle East we are used to being welcomed at 5 star hotels with a lot of hospitality, big smiles and an eagerness to help - we were expecting the same. Breakfast at 41 euro per person is just outrageous - consequently the restaurant was empty every morning.
Genuine Expedia guest review
Other trip Aug 23, 2014
Janet & Michiel
GB
5.0 / 5Outstanding
"Very Nice hotel, close to district one"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
summer vacation to Europe from Canada and highly recommended hotel, Minutes waling distance away from shopping centres, restaurants and ... name matches the style of this hotel, very friendly staff, quality of food at this restaurant was perfect, nothing much i can say, i am a frequent traveler to all over the world and you have to try this hotel if you need a class
Genuine Expedia guest review
Other trip Aug 17, 2014
Afsoun
CA
5.0 / 5Outstanding
"Pure Luxury"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I took my wife for her 50th birthday and I knew that it certainly wasn't the cheapest place in town. Having said that it was wroth every penny. Steeped in history and staffed by the most helpful of people. As a bonus the hotel is situated close to the centre without noise.
Genuine Expedia guest review
Other trip Aug 6, 2014
Kelvin
GB
5.0 / 5Outstanding
"Fabulous stay in a Historic Treasure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had such a memorable week at the Hotel Imperial. The staff was wonderful at delivering the highest quality service, despite being in the middle of major renovations to the entrance. They were very helpful and professional to a fault. The location could not be more convenient; we walked everywhere. Would highly recommend this hotel to anyone travelling to Vienna who wants a first class experience.
Genuine Hotels.com guest review
6 night trip Jul 7, 2014
Dale and Gayle
CA
4.0 / 5Excellent
"Great location and the hotel has an elegant charm."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel location is excellent, we were able to walk to all our various popular sight seeing destinations. The hotel lobby is grand and elegant, the room was spacious, clean and luxurious.
Genuine Expedia guest review
Other trip May 24, 2014
Rose
CA
5.0 / 5Outstanding
"Great Hotel in a great part of the city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is central to the Karlsplatz sub which is excellent for reaching other places, although vienna is not so big so we walked most places. Hotel were excellent, the beds were super comfy and I'm very hard to please being a bigger bloke. Excellent. Will stay here again if we go to vienna.
Genuine Expedia guest review
Other trip May 18, 2014
William
GB
5.0 / 5Outstanding
"Very nice stay, excellent service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Special cake for my granddaughter's 10th birthday. We stayed in a Junior Suite and it was really worth it. Room service was very qualitative, so was the morning breakfast. Very good location.
Genuine Expedia guest review
Other trip Apr 27, 2014
Bertie
GB
5.0 / 5Outstanding
"Beautiful hotel in the centre of Vienna."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Superb hotel and probably one of the best we have ever stayed in. Very central and easy walking distance from most main attractions. The staff were courteous, polite and nothing was too much trouble. On our last day (also my 50th birthday!), I was presented with a 'Birthday Sashertorte', which came complete with candle. We would definitely come back to Hotel Imperial and recommend it to friends wanting something that little bit more special.
Genuine Expedia guest review
Other trip Apr 21, 2014
Jenny
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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