"Hotel Imperial - a great hotel in downtown Vienna"
We had very high expectations for our first visit to Vienna, staying at the famous Hotel Imperial. We were not disappointed. Room was as expected - luxurious, charming with historical artifacts, clean and quiet. Only thing during our stay that could be improved was the concierge service, which was fair at best, and not at a level that we expected at […] a five star hotel. Read moreGenuine Expedia guest review
This is great hotel with a great location. You can walk to Belvedere and you can walk to Stephanplatz. It is close to the Vienna Subway which is fabulous since you can get anywhere on the subway - which is very clean and easy to use. The food at the hotel was superb although I only ate breakfast and snacks there. The service at the restaurant was excellent. […] The bar is beautiful and comfortable but would have benefitted from a wider selection of Austrian beers. The rooms are very, very quiet at night. You would not think that you were in the middle of a city. The only negative was the wifi which was erratic. You had to move from place to place in order to stay connected. Read moreGenuine Expedia guest review
"Luxury hotel at the center of the city"
The services of all staff were extraordinary. In addition, the restaurants and room service provided exquisite food. The check-in experience was a breeze. Even though we came in early the rooms were ready and they didn't mind us getting to our rooms early. Also, our room had a great view towards the intersection.Genuine Expedia guest review
"Opulent, beautiful & luxurious"
Must be ranked among the top 5 Star hotels in the world. The head Concierge and the entire Concierge desk provide exceptional service. This is not an inexpensive hotel, but if you are seeking a luxury property and willing to pay the price, it is worth it (our experience is that there are hotels that are ranked as 5 Star that are not even close to 3 […] Star; the Hotel Imperial is truly a 5 Star hotel). Our room was luxurious and for once, there was enough closet space for our clothes; we typically stay 2 to 3 weeks at a hotel when we travel so we have lots of luggage. Not only were there two huge closets, there were two large armoires in our room for clothes or storage. The decor included a beautiful chandelier, sofa, two chairs, a desk and chair and a dressing table and chair in our room, in addition to a flat screen tv and assorted coffee tables. The bathroom was smaller than those in newer hotels, but the space was well planned. As an example, there were plenty of storage shelves under the double sinks…places to put all the extra towels and anything else. Housekeeping is impeccable; there was not a speck of dust anywhere in the room (not even on the light bulbs or behind the bed tables). The housekeeping staff were efficient and willing to work with our schedule. looking for an outstanding experience in one of the most luxurious hotels, the Hotel Imperial in Vienna is for you. Read moreGenuine Hotels.com guest review
"Great Value & A Great Hotel"
We very much enjoyed our 5 night stay there & would use the hotel again.Genuine Hotels.com guest review
If you want the best in Vienna this is it! Wonderful hotel. The very best staff. Expensive but worth every penny. When I return to Vienna I will indulge my self again.Genuine Expedia guest review
"Truly an excellent classic hotel in the inner city"
We stayed at the Hotel Imperial for a week to celebrate our mutual 75th birthdays in November 2013. Our stay was enjoyable in all respects: the room, the food, and the convenience to many of Vienna's sights were memorable. Of particular significance was the always pleasant and helpful attitude of all of the staff, including room service personnel, the […] doormen, waiters, the front desk, the concierge, and the Chief Concierge. We very much appreciate their efforts which made us feel at home, and added immeasurably to what surely will be a lifetime memory of beautiful Vienna. Read moreGenuine Expedia guest review
great 5 star hotel. the location could not be better. even November is a good time to be in Vienna. the water in Vienna is very soft and the hotel has a large bath tub, one must enjoy. I recommend this hotel and have talked to many of my friends about the Imperium hotel however two persons also stood there and we talked of it in chorus. Money very well […] spent. Read moreGenuine Expedia guest review
"A Grand Hotel in the best sense of the word"
We stayed for 2 nights at this wonderful hotel and occupied a roomy suite on the 3rd floor. The hotel keeps it's classic and grand charm of an bygone era. The rooms were appointed with high ceilings, elaborate wall fabrics and moldings but provided for all modern amenities and lavish bathrooms. The staff is friendly and quietly helpful and made the […] stay a pleasant one. The location is ideal for exploring Vienna by foot. A wonderful experience which we will repeat in the future. JvO Read moreGenuine Expedia guest review
"OK, not great"
Room was fine, but not as nice as the price would suggest. Shower leaked so we had to use the tub. No hot water early in the morning, so I had to use a kettle to get water hot enough to shave with (but no kettle provided in the room, we had to ask). Weak internet signal (so we used wired internet). Relatively small room. On the other hand, the staff […] efficiently resolved any issue we brought up with them, and were friendly as well. Read moreGenuine Expedia guest review
"Wonderful hotel, but under renovation."
I've been recommended this hotel by a friend who stayed there before. It is a lovely historical building but unfortunately we have not been told that hotel will be undergoing renovation at the time of our visit. The main restaurant was closed, and also the main hall and the boutique. The first floor main area felt very cramped in. However the rest of […] the hotel was gorgeous. We had a mini-suite on the third floor and we took the magnificent stairs up and down several time per day. Room was very clean and spacious, and we had a balcony overlooking the street. Read moreGenuine Expedia guest review
Response by Hotel Imperial, a Luxury Collection Hotel Dear Vera, first of all I would like to take the opportunity to thank you for your recent stay and for your valued feedback, shared with us and our friends on expedia. The Hotel indeed is currently undergoing a restoration with the aim to recreate the historical and regal elements that were lost over the years and make it a truly grand home for today’s discerning guests and in the same time to avoid inconveniences to your valued guests, staying with us during our revitalisation works. I hope we have the pleasure to welcome you soon and remain, with best regards from sunny Vienna Heinrich Dominici, Director of Guest Services
"Very nice hotel close to everything"
Very helpful staff Restaurant/cafe way too expensive 38 euro for breakfast Buffett too expensive Walk to McDonald less than .5 block for much better dealGenuine Expedia guest review
"Old and tired"
This is not a 5 star hotel. It is simply a Starwood hotel in an old historic building. From every appearance the hotel last underwent substantial renovation during the reign of the Habsburgs. It was hot in Vienna during our stay, and the air conditioning throughout the building (lobby, restaurant, cafe, guest room) was struggling to keep up. I doubt […] our room ever got cooler than about 80 degrees F. The room was quite spacious, but the bathroom was the size of a broom closet. One small sink. An old tub/shower. Useable floor space measured 2 1/2 by 3 feet - that is not a typo. When asked whether we could be moved to a room with a larger bathroom, the very curt, somewhat rude answer was "not at our rate". Our rate, by the way, was $560 per night, tax included. Judging by the number of people in the hotel common areas (lobby, cafe, restaurant, etc.) I'm guessing it was less than 50% occupied. Virtually any service-oriented hotel would have provided an upgrade. The breakfast buffet looked wonderful, but at 50 euro per person, we passed. We did not dine in the restaurant, primarily because nobody else was either, which is usually a good indication that there are better places for dinner. Read moreGenuine Hotels.com guest review
"ONE OF THE GREAT HOTELS OF THE WORLD!"
ONE OF THE GREAT HOTELS OF THE WORLD! I HAVE STAYED IN MANY OF THE FINEST HOTELS IN THE WORLD OVER A LONG CAREER OF INTERNATIONAL TRAVEL. THE IMPERIAL RANKS AT THE TOP OF THE WORLD'S HOTELS ON THE BASIS OF AMBIENCE, STAFF ATTENTION, COMFORT OF THE ACCOMMODATIONS, AND A SUPERB RESTAURANT. IT IS A SMALL ESTABLISHMENT, FEELS LIKE HOME, QUITE INTIMATE […] IN SCALE, AND MUCHLY APPRECIATED BY MYSELF. FIVE STARS AND MORE!! Read moreGenuine Expedia guest review
"Great hotel for couples."
This hotel is absolutely wonderful. We have traveled the world and this hotel, bar none, is the best we have ever stayed in. The attention to detail, the food, and the staff are amazing. The staff treats you like family and royalty, all in one. The hotel is beautiful. Although smaller than we had atticipated, the quaint, and supurbly decorated spaces, […] made you feel like you were definately somewhere special. The location was great, easy access to everything you would want to go to. The bar with the grand piano music was gorgeous at night and the dining room was beautiful with excellent food! It doesn't get much better!! PS. The beds were the most comfortable and supportive!! Read moreGenuine Expedia guest review
"Oh, get me back here ASAP!"
A stunningly beautiful hotel. Central location and within walking distance to most everything. The room was gorgeous, well appointed, as comfortable as a place could be. When we arrived, there was a bowl of fruit, and poinsettia plant to greet us (it was the week before Christmas!). Room service always came with a beautiful fresh rose. Service was […] immediate and extremely friendly. The concierge service was faultless -- maps, drawings, subway tickets all provided for our convenience. I can sum it all up to say that the last night I went out on our balcony and cried because I never wanted to leave this dream come true! Read moreGenuine Expedia guest review
One of the finest hotels in the world. Highly courteous and professional staff. Everything you could want in a hotel. Very formal, but guests are made comfortable whether formal or in blue jeans (however I suggest bringing both attires).Genuine Expedia guest review
"Awesome Experience - Gluten Free Bread"
Excellent building and wonderful staff. Everything was perfect. For the gluten free travelers, the hotel makes gluten free bread daily and the Imperial Torte is gluten free as well. Highly recommend those with a gluten intolerance to take advantage of this opportunity. Overall, an amazing place to stay.Genuine Expedia guest review
"Great hotel & service in central Vienna"
Beautiful room and excellent service. We were kindly upgraded, which made our stay reallly great...Genuine Expedia guest review
"Great Christmas in Vienna"
Excellent concierge. On arrival (Christmas day) they presented our 1 year old son with a gift. This was in addition to arranging a baby cot, giving us a great room, arranging tickets, transport, etc. Be aware that breakfast may not be included and it was 39 Euros per person.Genuine Expedia guest review
"The Perfect Stay"
Perfect stay in a lovely, grand hotel. Top end service that made us feel special.Genuine Hotels.com guest review
"Hotel with rich history but not so friendly staff"
A hotel of this class and price you expect exceptional service - this is where our expectations were not met. The desk staff were efficient but not overly friendly, or helpful. Living in the Middle East we are used to being welcomed at 5 star hotels with a lot of hospitality, big smiles and an eagerness to help - we were expecting the same. Breakfast […] at 41 euro per person is just outrageous - consequently the restaurant was empty every morning. Read moreGenuine Expedia guest review
"Very Nice hotel, close to district one"
summer vacation to Europe from Canada and highly recommended hotel, Minutes waling distance away from shopping centres, restaurants and ... name matches the style of this hotel, very friendly staff, quality of food at this restaurant was perfect, nothing much i can say, i am a frequent traveler to all over the world and you have to try this hotel if […] you need a class Read moreGenuine Expedia guest review
I took my wife for her 50th birthday and I knew that it certainly wasn't the cheapest place in town. Having said that it was wroth every penny. Steeped in history and staffed by the most helpful of people. As a bonus the hotel is situated close to the centre without noise.Genuine Expedia guest review
"Fabulous stay in a Historic Treasure"
We had such a memorable week at the Hotel Imperial. The staff was wonderful at delivering the highest quality service, despite being in the middle of major renovations to the entrance. They were very helpful and professional to a fault. The location could not be more convenient; we walked everywhere. Would highly recommend this hotel to anyone travelling […] to Vienna who wants a first class experience. Read moreGenuine Hotels.com guest review
"Great location and the hotel has an elegant charm."
The hotel location is excellent, we were able to walk to all our various popular sight seeing destinations. The hotel lobby is grand and elegant, the room was spacious, clean and luxurious.Genuine Expedia guest review
"Great Hotel in a great part of the city"
This hotel is central to the Karlsplatz sub which is excellent for reaching other places, although vienna is not so big so we walked most places. Hotel were excellent, the beds were super comfy and I'm very hard to please being a bigger bloke. Excellent. Will stay here again if we go to vienna.Genuine Expedia guest review
"Very nice stay, excellent service"
Special cake for my granddaughter's 10th birthday. We stayed in a Junior Suite and it was really worth it. Room service was very qualitative, so was the morning breakfast. Very good location.Genuine Expedia guest review
"Beautiful hotel in the centre of Vienna."
Superb hotel and probably one of the best we have ever stayed in. Very central and easy walking distance from most main attractions. The staff were courteous, polite and nothing was too much trouble. On our last day (also my 50th birthday!), I was presented with a 'Birthday Sashertorte', which came complete with candle. We would definitely come back […] to Hotel Imperial and recommend it to friends wanting something that little bit more special. Read moreGenuine Expedia guest review
Great hotel, very central, good staff great room and would go back. Only criticism is the internet access which is very poor unless you pay for expensive broadbandGenuine Expedia guest review
"Opulent, amazing, expensive"
Marble everywhere, huge chandeliers, intricate detail in decoration, exquisite service and very comfortable beds - very good indeed! It is also very, very expensive. The included wifi is too slow to play a low def Youtube video, and a faster version costs €20 per day. The breakfast buffet is nice but not extraordinary, yet costs an eye-watering €41 […] per person, also for children. The location is very good. Read moreGenuine Expedia guest review
Everything about this hotel is five star, but what really made the difference was the staff. From the managers to the concierge to the bar staff everyone was very welcoming and made some fantastic recommendations. They were all, quite rightly, very proud about their hotel and their city.Genuine Expedia guest review
"out standing hotel in the center of Vienne"
is certainly one of the best hôtels of the worldGenuine Expedia guest review
"A true Viennese experience"
Courteous, helpful and cheerful staff. Absolutely amazing interiors and spotless rooms. Only one minor issue - wifi should be standard now in all hotels.Genuine Expedia guest review
vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvgoodGenuine Expedia guest review
"The Imperious Imperial"
wonderful hotel, All the staff were very friendly and helpful. Very well located with a lot more class than your average 5 star hotelGenuine Expedia guest review
"Good for business or pleasure"
We were there for our anniversary but it would be good for business too. Lovely old building with friendly staff and beautifully maintained. The restaurant is very good and the Imperial Torte is the best cake in Vienna. Vienna can be quite formal but the staff here are friendly and the luxurious setting added to the enjoyment - not too stuffy.Genuine Expedia guest review
"Perfect hotel which added to a perfect weekend"
This a grand hotel that caters to royalty and makes all other guests feel that way as well. Excellent cafe, bar, common areas and possibly the most beautiful lobby and staircase I have seen in a hotel make this a magical setting. We stayed in a beautiful suite with 18 to 20 foot ceilings, sink wall coverings, and a great bed. It was a fantastic experience […] which we will want to repeat if we ever get the chance again. Read moreGenuine Expedia guest review
"Great luxury in Vienna"
Excellent welcome and general feeling of being valuedGenuine Expedia guest review
"Ameri-Brits do Thanksgiving in Vienna!"
A truly lovely old European hotel. Elegant, but not overly stuffy. Grand and beautiful, but comfortable and easy to relax. The conceirge was most helpful with arranging tickets for us to see the Vienna Philharmonic at the Concerthaus. They were also very helpful with dinner reservations. Had traditional Viennese for lunch one day and fantastic Italian […] dinners other evenings. The Bar is very cozy and it was nice to be remembered by the staff when we went for a drink in the evenings. Two minor downsides, in such a lovely and pricey hotel, they need a real hairdryer, not the one stuck in a drawer with a curly, high tensioned cord. Also, our room was on the front of the hotel. It was very quiet but they could use darker curtains to keep the light out at night. Bathroom was gorgeous. Location was great. The tangerines in bowl in the room were yummy! A definite go-back-to hotel next time in Vienna! Read moreGenuine Expedia guest review
"Good Hotel. Needs updated amenities to be the best"
This is supposed to be "The Best Hotel in Vienna"...and it's very nice. The styling is very Baroque, and that's cool since you're in Vienna...gilded and fancy...but with all that history and grandeur, for this price, you'd expect a high pressure shower, and a nice comfy bed. The shower needed updated, and the sink was cracked. The bed was nice, but […] hard. I do have to say that the service was pretty great and the location is really ideal as well. Read moreGenuine Expedia guest review
"Imperial Hotel - expensive but value for money"
It is obviously an expensive 5 star hotel but the combination of the comfort, service, quality of the room plus the chance to sleep in a piece of history with beutiful private and public areas makes it "value for money".Genuine Expedia guest review
"A hotel worthy of its name"
This was our second time the Imperial and it won't be the last! Once again, the staff go out of their way to make us welcome and the hotel is beautiful. The improvements they have made over the last few years have been well done.Genuine Expedia guest review
We loved every minute of our stay. Thank you for all the staff, they r courteous friendly helpful, go out of their way to make u feel at home. Best place to stayGenuine Expedia guest review
"Super hotel, great location, worth the money"
A delightful hotel that combines old world elegance with modern facilities. Excellent staff, good food, comfortable spacious rooms and ideally located in the centre of the old city, close to major attractions. A great choice for a long weekend visiting the city.Genuine Expedia guest review
"Fabulous "Real" 5 Star Hotel"
Excellent hotel, service & staff. A genuine 5 Star hotel, not a 4 star hotel pretending to be a 5 Star. I'll be going back for another stay in December to visit the Christmas markets. I'm really looking forward to it.Genuine Expedia guest review
From start to finish this is a luxury experience. If you take an Elisabeth Suite you get picked up at the airport and are provided with your own Butler! Rooms and general hotel is all grand, good old fashioned style and standards. Staff are all very helpful and friendly, room service spot on. I'm afraid we ate breakfast in our room two days and dinner […] once so can not comment on restaurant, but the food delivered was first class. If you want to have a special occasion this is a hotel that will satisfy, if you are just a weary traveller then the bed and all its trimmings are delightful and you will sleep well. Read moreGenuine Expedia guest review
"Luxe en plein centre ville"
Que du positif un beau palace éviter les ascenseurs pour aprecier les escaliers un vrai plaisir de monter les escaliers et prendre une photo devant le cadre de sissi. J'ai eu le plaisir de visiter la chambre royale :sublime!!!!Genuine Hotels.com guest review
"Very royal! Great quality of interior decoration."
Excellent! Loved the room that we had. We were 3 girls so they brought in an extra bed. The breakfast buffé was wonderful! Never had breadfast bubble before...Genuine Hotels.com guest review
チェックイン時の説明で朝食は別料金と説明がありました。 ガイドブック(JTBパブリッシング タビトモ ウィーン)には、9.3ユーロと記載がありその程度と考えていました。 朝食時の請求書には、部屋番号と、署名だけがあり、価格は記載されていませんでした。 チェックアウト時に、1人41ユーロ請求を受けました。 その場で、値段について問い直しましたが、間違いではないようでした。 2人で4回利用し、朝食だけで328ユーロになりました。 こちらも、利用時に確認しなかったのは、不味かったと思いますが、 まったく納得できません。Genuine Expedia guest review
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