All hotels in Vienna, Austria
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4.7 / 5Outstanding

Score breakdown (from 134 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.7
  • Condition
    4.6
  • Neighborhood
    4.8

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Very Nice hotel, close to district one"
summer vacation to Europe from Canada and highly recommended hotel, Minutes waling distance away from shopping centres, restaurants and ... name matches the style of this hotel, very friendly staff, quality of food at this restaurant was perfect, nothing much i can say, i am a frequent traveler to all over the world and you have to try this hotel if you need a class
Genuine Expedia guest review
Other trip Aug 17, 2014
Afsoun
CA
5.0 / 5Outstanding
"Pure Luxury"
I took my wife for her 50th birthday and I knew that it certainly wasn't the cheapest place in town. Having said that it was wroth every penny. Steeped in history and staffed by the most helpful of people. As a bonus the hotel is situated close to the centre without noise.
Genuine Expedia guest review
Other trip Aug 6, 2014
Kelvin
GB
5.0 / 5Outstanding
"Fabulous stay in a Historic Treasure"
We had such a memorable week at the Hotel Imperial. The staff was wonderful at delivering the highest quality service, despite being in the middle of major renovations to the entrance. They were very helpful and professional to a fault. The location could not be more convenient; we walked everywhere. Would highly recommend this hotel to anyone travelling to Vienna who wants a first class experience.
Genuine Hotels.com guest review
6 night trip Jul 7, 2014
Dale and Gayle
CA
4.0 / 5Excellent
"Great location and the hotel has an elegant charm."
The hotel location is excellent, we were able to walk to all our various popular sight seeing destinations. The hotel lobby is grand and elegant, the room was spacious, clean and luxurious.
Genuine Expedia guest review
Other trip May 24, 2014
Rose
CA
5.0 / 5Outstanding
"Great Hotel in a great part of the city"
This hotel is central to the Karlsplatz sub which is excellent for reaching other places, although vienna is not so big so we walked most places. Hotel were excellent, the beds were super comfy and I'm very hard to please being a bigger bloke. Excellent. Will stay here again if we go to vienna.
Genuine Expedia guest review
Other trip May 18, 2014
William
GB
5.0 / 5Outstanding
"Very nice stay, excellent service"
Special cake for my granddaughter's 10th birthday. We stayed in a Junior Suite and it was really worth it. Room service was very qualitative, so was the morning breakfast. Very good location.
Genuine Expedia guest review
Other trip Apr 27, 2014
Bertie
GB
5.0 / 5Outstanding
"Beautiful hotel in the centre of Vienna."
Superb hotel and probably one of the best we have ever stayed in. Very central and easy walking distance from most main attractions. The staff were courteous, polite and nothing was too much trouble. On our last day (also my 50th birthday!), I was presented with a 'Birthday Sashertorte', which came complete with candle. We would definitely come back to Hotel Imperial and recommend it to friends wanting something that little bit more special.
Genuine Expedia guest review
Other trip Apr 21, 2014
Jenny
GB
5.0 / 5Outstanding
"Fantastic room"
Great hotel, very central, good staff great room and would go back. Only criticism is the internet access which is very poor unless you pay for expensive broadband
Genuine Expedia guest review
Other trip Mar 10, 2014
A Traveler
GB
4.0 / 5Excellent
"Opulent, amazing, expensive"
Marble everywhere, huge chandeliers, intricate detail in decoration, exquisite service and very comfortable beds - very good indeed! It is also very, very expensive. The included wifi is too slow to play a low def Youtube video, and a faster version costs €20 per day. The breakfast buffet is nice but not extraordinary, yet costs an eye-watering €41 per person, also for children. The location is very good.
Genuine Expedia guest review
Other trip Feb 22, 2014
Allan
GB
5.0 / 5Outstanding
"Amazing!"
Everything about this hotel is five star, but what really made the difference was the staff. From the managers to the concierge to the bar staff everyone was very welcoming and made some fantastic recommendations. They were all, quite rightly, very proud about their hotel and their city.
Genuine Expedia guest review
Other trip Nov 18, 2013
Pete
GB
5.0 / 5Outstanding
"out standing hotel in the center of Vienne"
is certainly one of the best hôtels of the world
Genuine Expedia guest review
Other trip Nov 18, 2013
jc
GB
5.0 / 5Outstanding
"A true Viennese experience"
Courteous, helpful and cheerful staff. Absolutely amazing interiors and spotless rooms. Only one minor issue - wifi should be standard now in all hotels.
Genuine Expedia guest review
Other trip Mar 5, 2013
A Traveler
GB
5.0 / 5Outstanding
"great hotel"
vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvgood
Genuine Expedia guest review
Other trip Feb 27, 2013
A Traveler
GB
5.0 / 5Outstanding
"The Imperious Imperial"
wonderful hotel, All the staff were very friendly and helpful. Very well located with a lot more class than your average 5 star hotel
Genuine Expedia guest review
Other trip Feb 22, 2013
A Traveler
GB
5.0 / 5Outstanding
"Good for business or pleasure"
We were there for our anniversary but it would be good for business too. Lovely old building with friendly staff and beautifully maintained. The restaurant is very good and the Imperial Torte is the best cake in Vienna. Vienna can be quite formal but the staff here are friendly and the luxurious setting added to the enjoyment - not too stuffy.
Genuine Expedia guest review
Other trip Jan 28, 2013
Businessman
GB
5.0 / 5Outstanding
"Perfect hotel which added to a perfect weekend"
This a grand hotel that caters to royalty and makes all other guests feel that way as well. Excellent cafe, bar, common areas and possibly the most beautiful lobby and staircase I have seen in a hotel make this a magical setting. We stayed in a beautiful suite with 18 to 20 foot ceilings, sink wall coverings, and a great bed. It was a fantastic experience which we will want to repeat if we ever get the chance again.
Genuine Expedia guest review
Other trip Dec 10, 2012
Rick and Tina
GB
5.0 / 5Outstanding
"Great luxury in Vienna"
Excellent welcome and general feeling of being valued
Genuine Expedia guest review
Other trip Dec 3, 2012
Adrienne
GB
5.0 / 5Outstanding
"Ameri-Brits do Thanksgiving in Vienna!"
A truly lovely old European hotel. Elegant, but not overly stuffy. Grand and beautiful, but comfortable and easy to relax. The conceirge was most helpful with arranging tickets for us to see the Vienna Philharmonic at the Concerthaus. They were also very helpful with dinner reservations. Had traditional Viennese for lunch one day and fantastic Italian dinners other evenings. The Bar is very cozy and it was nice to be remembered by the staff when we went for a drink in the evenings. Two minor downsides, in such a lovely and pricey hotel, they need a real hairdryer, not the one stuck in a drawer with a curly, high tensioned cord. Also, our room was on the front of the hotel. It was very quiet but they could use darker curtains to keep the light out at night. Bathroom was gorgeous. Location was great. The tangerines in bowl in the room were yummy! A definite go-back-to hotel next time in Vienna!
Genuine Expedia guest review
Other trip Nov 26, 2012
Liisa
GB
4.0 / 5Excellent
"Good Hotel. Needs updated amenities to be the best"
This is supposed to be "The Best Hotel in Vienna"...and it's very nice. The styling is very Baroque, and that's cool since you're in Vienna...gilded and fancy...but with all that history and grandeur, for this price, you'd expect a high pressure shower, and a nice comfy bed. The shower needed updated, and the sink was cracked. The bed was nice, but hard. I do have to say that the service was pretty great and the location is really ideal as well.
Genuine Expedia guest review
Other trip Sep 17, 2012
Scott
GB
5.0 / 5Outstanding
"Imperial Hotel - expensive but value for money"
It is obviously an expensive 5 star hotel but the combination of the comfort, service, quality of the room plus the chance to sleep in a piece of history with beutiful private and public areas makes it "value for money".
Genuine Expedia guest review
Other trip Sep 11, 2012
David
AU
5.0 / 5Outstanding
"A hotel worthy of its name"
This was our second time the Imperial and it won't be the last! Once again, the staff go out of their way to make us welcome and the hotel is beautiful. The improvements they have made over the last few years have been well done.
Genuine Expedia guest review
Other trip Sep 8, 2012
A Traveler
GB
5.0 / 5Outstanding
"Superb"
We loved every minute of our stay. Thank you for all the staff, they r courteous friendly helpful, go out of their way to make u feel at home. Best place to stay
Genuine Expedia guest review
Other trip Aug 28, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"GReat Hotel in a Great Location"
Great Hotel in a Great location
Genuine Hotels.com guest review
1 night family trip May 27, 2015
Claudio Hernan
MX
5.0 / 5Outstanding
"素晴らしいホテルです。ただWiFiが・・・"
さすがはインペリアルホテルです。元天皇陛下滞在のときの写真も掲げられていおり、世界中の名だたる方々も滞在されているホテルにふさわしいサービスを提供してくれました。 2月末〜3月に5連泊しました。とくに素晴らしいと思った点は、夜、到着した際にチェックインで対応して下さった女性スタッフの対応がとても良かったです。出かける時の笑顔も素敵でしたし、帰ってきたときには名前を告げなくてもお部屋を覚えていてくれてキーを差し出してくれました。 知らなかったのですがSPGの一員でもあるようで、なるほど・・と納得できました。 揃えられたアメニティも質が良く、清掃なども行き届いていました。 またとくに素晴らしいと感じた点の1つになるのですが、私たちがベッドカバーの代わりに毛布を利用していたのですが(寒がりなので)、いったん掃除を終えたあとに他の方が部屋にきて、私たちの好みの部屋にしてくれていたことです。 おそらく規定では、ベッドカバーだけをセットするのでしょうが、私たちの部屋に限っては?毛布をいちいち出してくれていたようで、そういう配慮が素晴らしいと感じました。 また毎日、お水、小さなお菓子の他とは別にフルーツも用意してあり、野菜がなかなか摂取しにくかったのでこれもとてもありがたかったです。 タクシーを頼む時には、事前にしっかりとタクシーの運転手さんに行き先と到着しなければならない時間も伝えておいてくれたのでトラブルなく移動も出来ました。 割安のプランを利用していたのですが、かなり高いサービスにとても満足しました。ありがとうございました。 ただ1つ気になった点は、WiFi接続のシステムです。もちろん無料で使えるのですが、間違えて有料のWiFiに接続してしまい2000円ほどの請求がありました。これは私のミスなのですが、最初に出てくるのが有料WiFiなので気づかない人も多いような気がします。(娘が気づき、2回目からは注意して接続しました)
Genuine Expedia guest review
Other trip Mar 26, 2015
Yuki
JP
5.0 / 5Outstanding
"Das Luxus-Wien-Feeling"
Eine Institution in Wien. Perfekter Zustand, perfekter Service. So wie man sich ein spezielles Luxushotel vorstellt. Für das echte Wien-Feeling. Einziger Optimierungspunkt: Das Frühstück könnte für dieses Hotel etwas "pompöser" sein.
Genuine Hotels.com guest review
1 night romance trip Jan 21, 2015
Roman
CH
5.0 / 5Outstanding
"Bellissimo albergo a 2 passi dal centro"
Albergo lussuoso io avevo una junior suite ben arredata stile art deco' molto spaziosa con un bel bagno in marmo doppio lavandino vasca e doccia Il personale dell'albergo e' molto gentile e svelto nel venire incontro alle esigenze Il bar dell'albergo e molto bello con personale gentilissimo e un ottimo pianista ad un coda il pomeriggio e la sera Per gli interessati, l'uscita del bar sul retro dell'albergo sta' proprio di fronte alla casa del boesendorfer (che e' un pianoforte)
Genuine Expedia guest review
Other trip Jan 21, 2015
A Traveler
IT
5.0 / 5Outstanding
"centrale, curatissimo,semplicemente splendido."
hotel perfetto che rispecchia pienamente lo splendore di vienna
Genuine Expedia guest review
Other trip Jan 20, 2015
giuseppe
IT
5.0 / 5Outstanding
"Eines der ganz berühmten Hotels in Wien"
Hotel Imperial Wien - das ist Musik in den Ohren jedes Menschen auf Reisen. Wir waren für vier Nächte Gäste dieses wohl weltberühmten, hervorragenden Hotels. Hier fehlt es an nichts. Es beginnt schon an der Rezeption, wo wir sehr freundlich empfangen wurden, setzt sich bei der jungen Dame, die uns zum Zimmer geleitet hat, fort und endet beim perfekten Zimmerservice mit täglich kleinen Überraschungen noch lange nicht. Die Ausstattung unseres Zimmers war sehr gediegen, die Allgemeinräume des Hotels muss man gesehen haben. Die Lage an der Ringstrasse, somit im direkten Stadtzentrum, ist schlichtweg grossartig: Oper, Karlskirche und der Stepahnsdom sind in wenigen Gehminuten erreichbar.
Genuine Expedia guest review
Other trip Dec 29, 2014
Gerhard
DE
5.0 / 5Outstanding
"Un hôtel de prestige très bien situé dans Vienne"
Nous avons séjourné a l'Hotel Imperial grâce à une promotion Hotel+vol très intéressante faite par Voyage-sncf (4nuits du 22 décembre au 26 décembre 2014). Nous sommes arrivés tardivement à l'aéroport mais avons pu joindre très facilement l'Hotel qui est situé à proximité du métro Karlzplatz(U4), après avoir emprunté le train rapide aeroport-gare centrale (Wien Mitte). Accueil chaleureux, cadeaux de bienvenue dans la chambre. Une gentillesse du personnel a toutes épreuves, sans obséquiosité ni cérémonie, des petits cadeaux tous les jours (chocolats, fruits, eau minérale...). Nous avons pris le lunch de Noel à l'Hotel. Belle salle de restauration, service impeccable, repas copieux et agréable. Le cadre de l'Hôtel est prestigieux : marbre, tableaux, colonnes, escaliers... le soir bar avec piano dans une ambiance calme et feutrée mais sans snobisme. Enfin, signalons que l'Hotel est a proximité de la plupart des sites touristiques.
Genuine Expedia guest review
Other trip Dec 28, 2014
Michel&Fred
FR
5.0 / 5Outstanding
"Super séjour"
Hotel parfait pour découvrir Vienne : superbe emplacement à proximité de l'Opéra et du centre ville !
Genuine Expedia guest review
Other trip Dec 27, 2014
Paul
FR
4.0 / 5Excellent
"Lyxhotell i city"
Hotellet har historia och lyxen känns i dess utformning. Dock kändes restaurangen inte så inbjudande ( för modernt designad för resten av hotellet) så där åt vi inte. Lobbybaren behöver mer textiler för att kännas ombonad och pianisten spelade för 2kraftigt skrikigt". Med dämpande textiler hade det troligen blivit bättre. Frukost Ok men utan det där lilla extra som man kanske förväntade sig av just det hotellet.
Genuine Expedia guest review
Other trip Dec 19, 2014
Eva
SE
5.0 / 5Outstanding
"Hotel magnifique, idéalement situé"
J'ai adoré tout ce séjour dans cet hôtel magnifique, le personnel très professionnel et irréprochable, toujours disponible, magnifique établissement, chambre Deluxe très confortable. je reviendrai et je recommanderai cet établissement.
Genuine Expedia guest review
Other trip Dec 17, 2014
A Traveler
FR
4.0 / 5Excellent
"Imperial Hôtel à Vienne - Autriche"
visite très agréable de la ville, bons conseils du personnel de l'hôtel, malheureusement trop de monde à Schönbrunn,
Genuine Expedia guest review
Other trip Dec 15, 2014
PhiletFlo
FR
5.0 / 5Outstanding
"Wiener Luxushotel"
Ein Haus so wie man es in Wien der hohen Preisklasse erwartet. Und dazu auch mit vielen Gästen aus den Balkanländern und Russland. Sehr bemühte Mitarbeiter. Bei Buchung nach den Hotelpreislisten kein wirklich akzeptabelste Preisleistungsverhältnis, bei Sondertarif erträglich.
Genuine Expedia guest review
Other trip Dec 9, 2014
ingrid
DE
5.0 / 5Outstanding
"soggiorno decisamente ottimo, servizio impeccabile"
Personale sempre disponibile e gentilissimo, accoglienza squisita niente da criticare.
Genuine Expedia guest review
Other trip Dec 9, 2014
LIVINIO
IT
5.0 / 5Outstanding
"Stadthotel in Toplage"
Standesgemäß nächtigen in der traumhaften Stadt Wien. Wenn mann von seinen zahlreichen Ausflügen eine Auszeit braucht, kann man sich wunderbar im Hotel entspannen!
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
DE
5.0 / 5Outstanding
"古いけど、それがいい"
フロント、カスタマースタッフのサービスはさすがの「最高」レベルでした。 ルームクリーニングの女性もとても感じが良く教育が行き届いているようです。 部屋の家具などはちょっと古さを感じましたが、それも良いと感じさせるホテルでした。
Genuine Expedia guest review
Other trip Dec 4, 2014
mar
JP
5.0 / 5Outstanding
"古き良き時代の豪華絢爛ホテル"
以前に比べ、団体客も受け入れるようになり、かつての宮殿を思わせるようなゴージャス感にカジュアルエレガンスの雰囲気を醸し出す。スタッフは当時のまま、丁寧で親切。
Genuine Expedia guest review
Other trip Nov 20, 2014
アマデウス
JP
4.0 / 5Excellent
"宮殿に泊まったようです"
まるで宮殿に泊まっているような素敵なホテルでした。アメニティのシャンプーもすごくよくて、髪がさらさらになります 。 ただ、オペラ座まで還暦の母を連れて徒歩7分ほどかかりました。なので、買い物の途中でちょっとホテルに戻りたい時などは少し不便で、街の中心部により近いにザッハーにすればよかったと何度か思いました。 でもそれを差し引いても素敵なホテルです。一番近い地下鉄の駅にスーパーがありますが、実はホテルそばのマックの横にもあります。 マックの影に隠れて、私は見つけたのが遅かったので、書いておきます。 ちなみに、どこかのサイトに日本語が話せるスタッフがいると書いてあったので、日本語が話せるスタッフを出して。とお願いしましたが、いないと言われてしまいました。
Genuine Expedia guest review
Other trip Oct 22, 2014
a
JP
5.0 / 5Outstanding
"Der Tradition Alt-Wiens verpflichtete Institution"
Ich kann mir keinen umsorgteren Aufenthalt vorstellen, der die besondere Atmosphäre zu halten weiß, wofür das Alte Wien einst stand und durch diese Institution immer noch steht. Von diesem Hotel geht ein ganz besonderer Zauber aus, der den einzunehmen weiß, der dafür offen ist.
Genuine Expedia guest review
Other trip Oct 16, 2014
Iris
DE
3.0 / 5Good
"歴史あるホテルですが、すべてが最高とはいえません。"
5泊宿泊。歴史あるホテルで調度品もすばらしい、思い出になる滞在となります。ただし、設備も老朽化しているためか、シャワーなどは数分しないと熱いお湯が出ません。水量も不足しています。最高級ホテルですので、コストパフォーマンスは悪いと思います。ホテル内のレストラン オーパスは美味しいです。
Genuine Expedia guest review
Other trip Oct 9, 2014
でんでんむし
JP
5.0 / 5Outstanding
"Luxe en plein centre ville"
Que du positif un beau palace éviter les ascenseurs pour aprecier les escaliers un vrai plaisir de monter les escaliers et prendre une photo devant le cadre de sissi. J'ai eu le plaisir de visiter la chambre royale :sublime!!!!
Genuine Hotels.com guest review
3 night romance trip Sep 24, 2014
Mimo
FR
5.0 / 5Outstanding
"Top Location"
Super Service, tolle Lage, freundliche Mitarbeiter und wahrhaft "imperialer" Flair
Genuine Expedia guest review
Other trip Sep 24, 2014
A Traveler
DE
5.0 / 5Outstanding
"Very royal! Great quality of interior decoration."
Excellent! Loved the room that we had. We were 3 girls so they brought in an extra bed. The breakfast buffé was wonderful! Never had breadfast bubble before...
Genuine Hotels.com guest review
2 night family trip Sep 19, 2014
Ann Louise
SE
5.0 / 5Outstanding
"Lussuoso Hotel ***** nel centro di Vienna"
Ho festeggiato l'anniversario di matrimonio con mia moglie in questo Stupendo Hotel a pochi passi dal centro di Vienna. Trattamento di lusso, me ne intendo viaggio spesso per lavoro, prezzo ottimo grazie a Expedia !
Genuine Expedia guest review
Other trip Sep 23, 2014
A Traveler
IT
1.0 / 5Poor
"朝食の高額請求"
チェックイン時の説明で朝食は別料金と説明がありました。 ガイドブック(JTBパブリッシング タビトモ ウィーン)には、9.3ユーロと記載がありその程度と考えていました。 朝食時の請求書には、部屋番号と、署名だけがあり、価格は記載されていませんでした。 チェックアウト時に、1人41ユーロ請求を受けました。 その場で、値段について問い直しましたが、間違いではないようでした。 2人で4回利用し、朝食だけで328ユーロになりました。 こちらも、利用時に確認しなかったのは、不味かったと思いますが、 まったく納得できません。
Genuine Expedia guest review
Other trip Sep 20, 2014
A Traveler
JP
5.0 / 5Outstanding
"Einfach ein Traum"
Extravagantes wunderschönes Hotel. Jeder der ein exklusives Hotel in Wien sucht, ist hier genau richtig.
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
weber
DE
3.0 / 5Good
"リノベーション中でがっかり"
昔宿泊したことが有りその時の印象が素晴らしかったので 常宿が取れなかったこともあり2泊しました。丁度大がかりな修復工事中でフロントも仮の場所でがっかり お値段ほどには楽しめませんでした しかも 2日目朝8時ごろ何度もメイドにチャイム鳴らされ 30分後にはフロント係の女性にまたチャイム鳴らされ 出ると すみません お邪魔するつもりはなかった、、、と、、、、 充分邪魔されました
Genuine Hotels.com guest review
2 night romance trip Jun 5, 2014
マンチャ
JP
5.0 / 5Outstanding
"Luxueuze city trip maar Wenen"
We zochten een comfortabel hotel op loopafstand van het historische Wenen en vonden dit in het Hotel Imperial. Duit hotel ligt aan de ring en werd in 1873 gebouwd als paleis. Het ademt de sfeer van het historische Wenen. Het is een iets duurder hotel maar je hebt dan ook rust, luxe en service! En de airco werkt prima en relatief stil. Je krijgt ook elke avond, bij de turn down service, een flesje bronwater en een Mozart Kuegel.
Genuine Expedia guest review
Other trip May 29, 2014
Marc & Marijke
NL
4.0 / 5Excellent
"Réception en travaux sans être prévenue"
Très belle chambre, mais pas vraiment une suite même junior. Service parfait seul inconvenant pas un mot de français, cela fait travailler ses langues étrangères, Petit dejeuner hors de prix et même pas bon, c'est le seul réel point négatif
Genuine Expedia guest review
Other trip May 27, 2014
clapotite
FR
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