"Pool Area Great"
The wave pool was awesome. Kids loved it and the lazy river. Rooms were very plush and comfortable. Hotel room location not great. Very far to walk from the hotel room to the food court and pool area, which was on the other side of the hotel.Genuine Hotels.com guest review
Great hotel still under construction but still good. The room it's self was great nice open room big bathroom I really enjoyed my stay I would definitely stay here again and I would highly recommend this hotel.Genuine Expedia guest review
"Delano rooms - very nice, lack closet space"
Overall, fantastic hotel. Very upscale lobby, casino is clean and not smoke filled at all, pools are fantastic (although there are LOTS of kids due to the wave pool), shopping is very nice and the tram gets you a little ways down the strip without requiring a cab or a ton of walking. The only negatives I have are 1) there is no actual closet, only a […] poorly designed wardrobe. There are only two drawers for storing your clothes and because they are inside the wardrobe (along with the in-room safe), hanging anything in it is almost pointless. In addition, the clothes hang "front-to-back" instead of side-to-side so if what you want is in the back, it's a pain to get it out. 2) Located at the end of the strip, you really need a cab to go anywhere past New York, New York. The tram will take you to the other side of Excalibur where you can walk over the street to New York, New York. If you're up for a walk, you can take another tram to the Bellagio after you walk through New York, New York, across the Street to Monte Carlo and get another tram. All in all, it's not the best location if you intend on sightseeing, visiting other casinos/shows/shopping/hotels, but it's still doable. Just be prepared to take a cab or do some walking between trams. You can do most of this inside though and stay out of the desert heat. Read moreGenuine Hotels.com guest review
"Vegas without the craziness"
The hotel is undergoing renovation in the lobby area but the rooms were spacious and kept very clean. Additionally, they were smoke free and relatively quiet (for Vegas!).Genuine Expedia guest review
The Adult Pool was amazing and House of Blues/Citizen had really good food!Genuine Hotels.com guest review
"Beware V suite on 5 floor"
V suite was on the 5 th floor tight above Light Nightclub. Bass was blasting in our room unt 4 am. Hotel staff was helpful but we had to move rooms at 4 am. Eventually We were upgraded to a Vista Suite at Mandalay Bay.Genuine Expedia guest review
"Better when construction is done"
Under major renovation as they convert to Delano. No Lobby yet. The room was nice, but shower didn't drain which forced us to have to wash our feet in the tub after our shower. I know, first world problem. Also mini bar key did not work. Overall, it was fine, just not as good as it was years ago.Genuine Expedia guest review
Hotel is under renovation through late fall or later. The V Suite we reserved was not available at check in and we were downgraded to a deluxe room. we didn't get into a V Suite until 3 pm the following day but only after going up the chain of management several levels. You could here the construction work above us early in the morning. I would seriously […] wait until the renovations are complete before staying at this hotel. Read moreGenuine Expedia guest review
Great experience even during a big construction project in the lobby. The noise from the jackhammers was deafening as we walked into the lobby to check in, I could barely hear the attendant at reception. I expressed my concerns for the noise, they accommodated me by upgrading my room. Couldn't hear a thing on the 33rd floor! The room was newly renovated, […] entry way with a 1/2 bath, living room and spacious bedroom and bathroom. TV's in every room, nicely stocked mini-bar and all the amenities. Thehotel soon to be the Delano - I will definitely go back! Read moreGenuine Expedia guest review
"Construction caused problems"
The room was very nice and maid service was excellent. The hotel is going through a lot of construction and it will become the Delano Hotel in August 2014. Construction was very noisy and hallways were constricted.Genuine Hotels.com guest review
We loved our stay. The room and staff were amazing. The onl issue was the construction in the front lobby. We stated in the V Suite...Gorgeous room! We will definitely stay here again.Genuine Expedia guest review
"Watch for sneeky upgrading"
The room was beautiful, super comfy bed, very clean and lots of space. My BIG complaint is the front desk service. During check in I was told they only had a handicap room available and the bathtub wasn't working right but for $50 more a night I could be upgraded. I remember reading about this in YELP reviews and told them no thank you. Well after a […] long back and forth battle over a room we ended up just paying the extra $50. They should of upgraded for free like other hotels do, but this one gets you at every turn. Was not happy with the rude service and would not stay again. Vegas has MANY nice hotels for half the price to choose from. Read moreGenuine Hotels.com guest review
We had 3 instances where the hotel staff (front desk,car valet,waitress) were actually rude.However,there were other instances where staff went out of their way to help us.Genuine Hotels.com guest review
"Pretty good hotel"
Hotel is very nice n I like the beach n the pool I got alots fun there. ThxGenuine Expedia guest review
This was without a doubt the worst hotel experience of my life. The staff is arrogant, totally unhelpful and utterly disorganized. It took well over an hour to check in, and even then our room wasn't ready. After refusing to allow us a late checkout, they took our bags to some undisclosed location and it took over an hour to find someone who could tell […] us where they were. It's a nice new hotel, but the staff and service are beyond bad. I strongly recommend finding another place to stay. Read moreGenuine Hotels.com guest review
Exceeded our expections - very cool room. especially for the priceGenuine Expedia guest review
"Great for a low-key trip"
The overall stay was good. It was a low-key trip for us, as we had our two teenage daughters. They loved the wave and lazy pools. The rooms were nice, too. Other than the renovations, our only complaint is that you could hear the club at night and there was no refrigerator (only a locked mini-bar).Genuine Hotels.com guest review
"Didn't live up to expectations"
I expected Mandalay Bay to be one of the best on the strip. I felt let down. TheHotel was under construction in the lobby which we didn't know when we booked. The elevators were hot and slow. The room was big, but the beds were so soft that my back was killing me in the morning. I expected the pools to be awesome. They were so packed, you couldn't find […] a place to even sit. If you did, you were basically sitting on top of strangers. The walk from TheHotel to the pools is through the casino and is a very long walk, so be prepared for that. All in all, it is nice that TheHotel has a lot of space if you're with a big group or family, but ultra-high quality it is not. Read moreGenuine Hotels.com guest review
We booked at the last minute, great rate through Expedia. Our original room was occupied, however the front desk accommodated us with a beautiful suite to make up for the mis-hap. They are going through a renovation to convert the property to the Delano (super exciting), so be prepared for some construction areas. We didn't hear any loud noises or see […] anything being worked on, they did a great job keeping it behind decorative barricades. All in all, very nice stay. We have been before and will come again. Read moreGenuine Expedia guest review
The Hotel was improving their lobby, upgrading their rooms and changing their name when we stayed. I reserved a V suite for 3 days and 4 nights. When I checked in I arrived a few hours early and had a few issues with the bellhop and the check in process, however the hotel upgraded me to an H suite on the top floor, which was very nice. I've stayed at […] the Palazzo, Vdara and the HRH Tower in the Hard Rock, which were all great rooms, but the H suite was the best room I've had in Vegas. My wife loved the MJ show and we caught a show at the House of Blues too. I recommend staying here. Read moreGenuine Hotels.com guest review
Our room was not clean and we have to wait almost an hour for another room (and this was after waiting for guest services to answer the phone). Ordered dinner off of room service and had to send back, meals were cold. Amenities were great but with construction going on you heard the jack hammers going from the halls-7AM on and we were on the 19th floor. […] Guest services took 3+hours to bring shampoo, cond., etc after calling twice. Not my favorite choice to stay again. Read moreGenuine Expedia guest review
"THE HOTEL IS NON SMOKING NO MATTER WHAT SITE SAYS"
We aren't everyday smokers but on vacation its make us happy. So that being said we booked a smoking suite and The Hotel once we arrived we found out that none of the rooms are smoking. Our check in person informed us that the hotel has changed ownership and is no all non smoking and we would also have to endure the loud construction. We decided to […] be transferred over to a regular room in the Mandalay bay and we were given a $100 dining voucher and sent on our way. The voucher was nice but didn't cover the cost we paid for a suite versus a regular room Honestly the Mandalay Bay isn't what it used to be if done again I would stay at Aria. So call make sure construction is over because it is a nuisance or stay elsewhere Read moreGenuine Expedia guest review
"Still my favorite place to stay..."
I like THEHotel chiefly because of the quality of the suites and the semi-removed location from the rest of the crowded Strip. The Mandalay Bay complex is entirely self contained and, even though my stay was brief, I could see staying there for an extended period of time. I used the Spa and had a teriffic masssage. I was able to enjoy Vegas without […] getting wound up by crowds and mayhem. Living in NYC, I can get crowds and mayhem every day... Read moreGenuine Hotels.com guest review
"It is THE Hotel !"
Beautiful views, room clean & excellent, great eateries on site, Mix Lounge was awesome. I've been here before, and will be back again! My only complaint is the "Smell" the hotel spreads throughout the lobby/casino area... not very pleasant. Nice casino area and the beach & pool areas are great if you go out early.Genuine Hotels.com guest review
We had a wonderful trip. We have stayed at the Hotel before and would again. The pool was great and didn't have a problem getting a chair.Genuine Expedia guest review
I used to like this hotel, but was very disappointed on my last visit. TheHotel is under construction (might have nice to know that before booking) and it is very noisy and dirty. I didn't get the room I originally booked, and the staff was consistently was unhelpful and unfriendly. There are too many great hotels in Vegas to stay at this one again […] . Read moreGenuine Expedia guest review
It was amazing overall; however it could've been better with a fridge that didn't cost $35/day.Genuine Hotels.com guest review
It an amazing room. Clean and spacious. Bed was so soft and the bathroom is so roomy. The view from the window is amazing.Genuine Expedia guest review
"I couldn't believe how loud the music was!"
Pounding music from somewhere - perhaps the nightclub at the pool or on the top floor made its way through the ventilation pipes and straight into my room on the 29th floor. The first night I toughed it out because it didn't go on too long, but the second night was unbearable and I had to ask to be moved to a new room on a different floor. The person […] I spoke to at the front desk obliged my request promptly, but it was annoying to have the the hotel staff act incredulous as to the possibility that there could be noise in any of the rooms. Read moreGenuine Expedia guest review
"Won't be going back."
My two college friends and I have been making an annual trip to Las Vegas for the past 14 years. For most of those years we have stayed in a suite at THEhotel. The last two years we have noticed a decline in the quality of this place in general. In fact, THEhotel has now been purchased by a Florida-based group and is undergoing a major renovation and […] name change. This year, as I always do, I booked our usual suite on Expedia many months in advance. We were told at check-in that they were overbooked and no suites were available for our first night. All they had left was a standard room with two beds, no couch or sitting area. This was unacceptable for three middle-aged guys who were really looking forward to catching up over a few drinks in our suite before hitting the town. We were offered a $100 credit for food and drinks and were told to put the charges on our room. I didn't think this was very generous of THEhotel and that maybe it would have been more appropriate for them to write off our first night since our whole package was already paid for. But all they could do was give us the food/drink credit and waive the daily resort fee. Of course, when we went to check out we were told that our room charges, which came to $136, were only good at certain places at the resort, not at the ones we ate and drank at. No one ever informed us of this! I spent another 20 minutes trying to get the manager to give me the credit I was promised and she finally did, but it was hassle. Read moreGenuine Expedia guest review
We enjoyed staying at this location due to its proximity to one of the shows we saw.Genuine Expedia guest review
Great staff! Service was excellent from check in to check out oncluding friendly housekeeping staff and wait staff at every restaurant. Spacious rooms with great views!Genuine Expedia guest review
Do not accept rooms on the 7th floor that have no view, other then HVAC equipment. If they tell you that's all they have then change hotels. Hotel is worn out, the remodel has begun, so just avoid.Genuine Hotels.com guest review
Just returned from a 5 night stay at THE Hotel and everything was clean, friendly, professional, and enjoyable. My only complaint is that the pool was so crowded on Saturday that there was not hardly 1 open chair. Overall I am happy with my choice to stay at THE Hotel.Genuine Expedia guest review
TheHotel is under renovation and being re-branded. It is our go to location as we do business in Henderson which makes the location at the South end of the Strip ideal. However, this visit, we had difficulty with the wifi and hard wired internet. We were told that a tech would come and fix for us but no one showed up. Suggest you avoid TheHotel until […] it is re-opened as the construction is impactful. Read moreGenuine Hotels.com guest review
"Extremely nice for the price"
I was shocked at how nice the suite was for the price. They are upgrading to the Delano but not sure if they are changing the room but it is very nice as is. I've recently stayed at Aria, Vdara, Elara, and Trump and this is at the same level for a much lower price.Genuine Hotels.com guest review
"Great Place to Relax!"
Resort is top-notch. It has an awesome pool area, a nice spa, good restaurants and bars and nice rooms. Staff was helpful and friendly. Great place to chill out for a few days.Genuine Expedia guest review
"Beautiful Rooms...but that's about it"
I absolutely loved the rooms at THEhotel at Mandalay Bay. As you walk in, there is a separate living room with 2 couches, coffee table and big screen television, followed by a desk and big office chair in the corner. It was very cozy, comfy and pretty! The bedroom is separate and there are 2 bathrooms...one with a full shower and tub, the other with […] toilet and sink. I loved everything about our room, but sadly, I cannot say the same for the check in, and availability of the concierge. While we enjoyed the rooms, house keeping service and room service, the front desk staff left a lot to be desired especially with how long of a line check in was. We reserved 3 room with issues from the hotel, so imagine waiting on that line, 3 separate times. Additionally, there was a concierge desk off to the side of the hotel, but no one was ever there. There are tons of hotels on the Vegas strip, i will not be back to THEHotel at Mandalay Bay, unfortunately. Read moreGenuine Hotels.com guest review
This hotel is awesomeGenuine Hotels.com guest review
"Beautiful Room, No free amenities"
Beautiful room and view, Staff was great, clean room, nice casino. Nothing free, Inroom coffee was $4 a cup.Genuine Hotels.com guest review
we had a v suite and was upgraded to a honeymoon suite on arrival. we were on our honeymoon trip. Super nice suite. Thank you We will returnGenuine Hotels.com guest review
"Great choice for Vegas"
Hotel was great but renovations were taking place during our stay. This made the lobby noisy and dusty. Easy access in and out of the hotel. You don't have to walk through a casino to leave.Genuine Expedia guest review
"Friends and Fun"
Love, Love, Loved it...Genuine Hotels.com guest review
"Great Hotel with Access to Mandalay Beaches"
Great hotel, a little smaller than Mandalay so easier with check in/out. Very nice rooms-really appreciated having 1.5 bathrooms!!! A short cab ride/walk from the main hustle and bustle, but over all very convenient and nice. Would def stay here again.LOVED having access to the pools at Mandalay!!!Genuine Expedia guest review
We use to stay there all the time. Changed rooms 3 times. Kept up 1st night until 4am from the MIX lounge 33 floors above us. Standing water in the sink when we checked in, shower smelled terrible, had to call a plumber. Bar drinks were absolutely outrageous. Staff not as outgoing and happy as they use to be.Genuine Expedia guest review
We stayed with my husband and two daughters and had a great time using the pool, lazy river and outdoor area. It's quite far from the "center" of the strip, though the tram to NY/NY was very helpful. It was great to stay at THEhotel side of the Mandalay Bay, away from the casino and noise, but to get anywhere you had to walk right through the middle […] of all of that anyway. Read moreGenuine Expedia guest review
This Hotel is amazing! It has become my Vegas go to spot! Enjoy!!!Genuine Expedia guest review
"Loved the pool and location."
We really enjoyed the pool and everyone on the staff was great and very friendly and helpful. Our room was kept very clean and the location is great.Genuine Expedia guest review
"Excellent hotel rooms with poor service"
I found the hotel room and amenities excellent, but my room was not attended to for a day of my stays( no change of bed sheets, no cleaning of bath room: I found the towels I used still lying on the bath room floor; My bed was as messy as I left it in the morning for my meeting. ) …Genuine Expedia guest review
Our family loved it here! We had a great experience and really appreciate the wonderful customer service especially from the front desk and concierge. The rooms are perfect for families, the pools are the best in Vegas and the hotel is very convenient with many exceptional restaurants, bars and shops on the property. Thanks again. Travis KarelGenuine Hotels.com guest review
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