"Nice hotel Mediocre staff and experience"
I arrived at 230 to check-in for my room. i wanted to spend as much time as possible to relax and get ready since i was getting married that day. Unfortunately the front desk person "Nicki" was rude and not very helpul, told me that my room wasn't ready that i would get a call, whenever it was. so 4 o clock hit and i still had not received a call, i […] went to the front desk to figure out what was going on, i explain to a different person that i had to get married in 2 hours that i needed to get ready, so she has the nerve to offer me the spa room to get ready there. by this time im furious. I didnt receive a call until about 430. The person who called told me i had received $100 credit for food and beverages to my room. When i got back i called the front desk to specifically ask if the credit included the mini bar. she responded yes. so i got a few drinks and a couple small bottles. i go to check out the next morning and apparently the mini bar wasnt included. so now i have a tab of 40 bucks. the experience in this hotel is horrible. nice hotel, but it isnt worth all the hassle look elsewhere Read moreGenuine Expedia guest review
"Lovely kid-free holiday"
My husband and I stayed here Sept 11-14, 2014. We booked because the Delano was brand new and apart of Mandalay Bay. We were not disappointed. Staff was very friendly upon arrival, and even though the front desk clerk was very chatty, she upgraded us to a corner suite with an amazing view of the strip. Room was very clean and I loved the white and simplicity. […] My husband loved the two toilets! Their coffee shop had good sandwiches and coffee, and Della's Kitchen was yummy! I spent a lot of time at the Mandalay pool and loved every minute. We loved the Delano because it was a non gaming hotel, though right next to one. I also liked that it was at the far end of the Strip, it wasn't too busy. My only complaint was their pillows, they are very hard. But one call to house keeping remedied that. I will definitely stay at the Delano again! Read moreGenuine Expedia guest review
I've stayed here before when it was The Hotel and not much has changed but its great and I love how the Delano went with desert theme. The huge rock at the entrance is really cool well at least I think so. The bath is amazing I suggest stopping at lush which is located in the building and indulging in a scented bubble bath. I will def stay here again. […] Simple, Chic, Love! Read moreGenuine Hotels.com guest review
"self-important, pretentious, over-priced"
Was treated like a sucker. "My room" wasn't ready early but an "up-graded" room was available for $70. The Moorea Beach Club has a snarly security guard at the gate going through your bag taking away your water so you have to buy it from them. Nasty and unrefined. Constantly harassed by waitresses to buy something from drinks to an upgraded chair. Coffee […] in the room is a $4 charge while free in most other hotels. Overnight parking is $20 for guests tacked on to the room charge. Wall art is like Pottery Barn overstock. Etc. Read moreGenuine Hotels.com guest review
"To much noise persons screaming not a good thing"
To much noise persons screaming not a very good thing I had to ask the lady for clean towels the ones I had smell so bad and the sheets on the bad look wrinkled like they where not changeGenuine Expedia guest review
"Nice Room, Nothing else"
The room was quite nice, however the rest of the facility felt as if it was right in the middle of the gigantic Mandalay Bay. We were hoping for more of a boutique feel with TheHotel (soon to be The Delano). The Hotel was under construction while we were there making any trip through the lobby unpleasant. The pool areas made you feel like a sardine. […] This was not the pampered get-away we were looking for Read moreGenuine Expedia guest review
"Great hotel located at the beginning of the strip"
Plenty of things to do in the hotel. Mutiple bars, dance clubs, and diners. The casino is a good size but not enough drink servers walking around. The club promoters and staff are a great help and concers about the guests being. This club is for any age, not targeting a specific age group. Things to do for everyone!Genuine Expedia guest review
"Nice (but expensive) change!"
We had originally booked THEhotel but it has since changed to Delano, the original South Beach resort. The change incorporates whites and creams into the room and a very modern simplicity. The bathrooms and complimentary toiletries are lovely. You now call for room service but Vegas is a city of night owls and late sleepers so that was just fine with […] us. The downsides; construction of property is still going on everywhere in the lobby, boxes EVERYWHERE, there's a daily $28 (NOT CHEAP) hotel fee which includes wifi (which you have to sign into every other day), a newspaper that you need to retrieve on your own from the sundries shop and I'm not sure what else. The fee is sooooo steep! You should at least have free reign of the mini bar for that price. Also, not sure what genius decided to place the closet hanging bar facing forward as opposed to side to side. Your clothes don't even hang straight as the room safe is in the closet. Not too smart. All in all, the staff was friendly but I think for the price of the hotel fee, a lot more amenities should be included. Either that or decrease or eliminate the cost altogether. Value of customer is more important than robbing them of money that could be used elsewhere in their resort. Read moreGenuine Expedia guest review
"Love the Remodel!"
Beautiful remodel of THEhotel, now Delano! Decor is light and earthy! Very spacious and comfortable room! The room was spotless. Love the comfort of the mattress and lovely bathrooms! We encountered a few problems though. After checking in, we went up to our room and the key would not unlock the door, even with the help of a hotel employee. After returning […] to the check in desk to report the problem with all of our luggage, we were told we would have to wait for maintenance to fix the door. I suggested that they just give us another room since we hadn't been in the first room. They complied, (but in my opinion should have upgraded our room for the hassle!) When we went to bed we discovered that there were 2 types of pillows, one was really big, firm (hard), and tall; and the other one was comfortable and soft. My husband thought that I had a soft and a hard pillow choice and promptly went to sleep with his soft pillow. I was unlucky and ended up with 2 unusable tall & extra firm pillows so I had a hard time falling asleep with no pillow. I hope housekeeping will make sure in the future that each room has 2 soft pillows and 2 hard pillows! I need a nice soft pillow to get a good nights sleep! The only other thing I noticed was a very dirt stained robe (supposed to be white, but was light brown on most of the bottom of the robe.) Needless to say, we did not use the complementary robes! Other than those 3 problems we really enjoyed our stay!! Read moreGenuine Hotels.com guest review
greatGenuine Hotels.com guest review
"Nice and brand new"
It was wonderful can't wait to go back. The hotel was really nice. The room was really big and well designed.Genuine Expedia guest review
"Great room at a great price."
Only downside is that they are renovating. Not sure if this was related but the front desk was hardly ever without a long wait. It was impossible to get through to them by phone.Genuine Expedia guest review
Hotel was under complete reconstruction and is no longer THEHotel but the Delano.Genuine Expedia guest review
"Overprice and being remodeled"
Got in late. Hotel at far end of casino (cab driver failed to drop us off at THEhotel entrance). Extra half mile to get to Trams or LVB. Couldn't find the check in desk since entire lobby is being remodeled. Not to happy since I took my daughter for her 21st birthday. Very unimpressed. Rooms were nice and clean. Pillows were hard as a rock and about […] 10" tall. Asked for softer pillows and they weren't much better. At check out they said we should have asked for down pillows. Spent over an hour trying to get boarding passes printed. No business center and checkin counter would not do. Finally got conceirge to print out. Won't stay here again!!! Even after the remodel. Read moreGenuine Expedia guest review
Everyone we spoke with at the hotel was not only accommodating but very nice as well. Hotel was clean, updated and extremely comfortable. The best part was our dog even felt at home, she needed no time to acclimate to the hotels environment.Genuine Hotels.com guest review
Rooms fully upgraded. Suite with separate living & bedroom areas. Nicely done, well appointed. Room has a fridge, but it is full of drinks for sale. When we asked about fridge space, the staff person quickly sent up a dorm fridge. Hotel common areas are still under renovation. Will be better when construction is finished. Temporary paths through the […] construction area make navigation a little confusing. Read moreGenuine Expedia guest review
"THEhotel is under construction..."
apart from the computer systems being down and not able to check in until 9PM.. The pillows were hard as a rock, the room smelled of fresh paint, the bathroom shower had pluming issues (which flooded the bathroom)... all for around 1600 for 4 nights! I will never stay at this hotel again... by the way, they are renaming it to the Delano... check google […] translate for del ano. Read moreGenuine Hotels.com guest review
"Great room & quiet setting"
It was a very enjoyable stay. The suites were roomy and allowed a separation of the bedroom from the livingroom. It was nice to be tucked away from the crowds from the casino but close enough to be in the middle if the action when you wanted to be. Great staff and service! Would stay again in a heartbeat!Genuine Expedia guest review
Fridge system is stupid! No room for personal items! Don't even touch anything or you will be charged. Coffee is $4.00 a cup! Room cost $269.00 for a night and The Hotel cannot even offer you a free cup of coffee! Ridiculous! Will never stay there again!Genuine Expedia guest review
"Not the Room that was promised."
It was disappointing because I booked a King Suite at The Hotel in Las Vegas to use my Free Night Stay and got a Deluxe room instead. I feel like I didn't get what I was due.Genuine Hotels.com guest review
"Pool Area Great"
The wave pool was awesome. Kids loved it and the lazy river. Rooms were very plush and comfortable. Hotel room location not great. Very far to walk from the hotel room to the food court and pool area, which was on the other side of the hotel.Genuine Hotels.com guest review
Great hotel still under construction but still good. The room it's self was great nice open room big bathroom I really enjoyed my stay I would definitely stay here again and I would highly recommend this hotel.Genuine Expedia guest review
"Delano rooms - very nice, lack closet space"
Overall, fantastic hotel. Very upscale lobby, casino is clean and not smoke filled at all, pools are fantastic (although there are LOTS of kids due to the wave pool), shopping is very nice and the tram gets you a little ways down the strip without requiring a cab or a ton of walking. The only negatives I have are 1) there is no actual closet, only a […] poorly designed wardrobe. There are only two drawers for storing your clothes and because they are inside the wardrobe (along with the in-room safe), hanging anything in it is almost pointless. In addition, the clothes hang "front-to-back" instead of side-to-side so if what you want is in the back, it's a pain to get it out. 2) Located at the end of the strip, you really need a cab to go anywhere past New York, New York. The tram will take you to the other side of Excalibur where you can walk over the street to New York, New York. If you're up for a walk, you can take another tram to the Bellagio after you walk through New York, New York, across the Street to Monte Carlo and get another tram. All in all, it's not the best location if you intend on sightseeing, visiting other casinos/shows/shopping/hotels, but it's still doable. Just be prepared to take a cab or do some walking between trams. You can do most of this inside though and stay out of the desert heat. Read moreGenuine Hotels.com guest review
"Vegas without the craziness"
The hotel is undergoing renovation in the lobby area but the rooms were spacious and kept very clean. Additionally, they were smoke free and relatively quiet (for Vegas!).Genuine Expedia guest review
The Adult Pool was amazing and House of Blues/Citizen had really good food!Genuine Hotels.com guest review
"Beware V suite on 5 floor"
V suite was on the 5 th floor tight above Light Nightclub. Bass was blasting in our room unt 4 am. Hotel staff was helpful but we had to move rooms at 4 am. Eventually We were upgraded to a Vista Suite at Mandalay Bay.Genuine Expedia guest review
"Better when construction is done"
Under major renovation as they convert to Delano. No Lobby yet. The room was nice, but shower didn't drain which forced us to have to wash our feet in the tub after our shower. I know, first world problem. Also mini bar key did not work. Overall, it was fine, just not as good as it was years ago.Genuine Expedia guest review
Hotel is under renovation through late fall or later. The V Suite we reserved was not available at check in and we were downgraded to a deluxe room. we didn't get into a V Suite until 3 pm the following day but only after going up the chain of management several levels. You could here the construction work above us early in the morning. I would seriously […] wait until the renovations are complete before staying at this hotel. Read moreGenuine Expedia guest review
Great experience even during a big construction project in the lobby. The noise from the jackhammers was deafening as we walked into the lobby to check in, I could barely hear the attendant at reception. I expressed my concerns for the noise, they accommodated me by upgrading my room. Couldn't hear a thing on the 33rd floor! The room was newly renovated, […] entry way with a 1/2 bath, living room and spacious bedroom and bathroom. TV's in every room, nicely stocked mini-bar and all the amenities. Thehotel soon to be the Delano - I will definitely go back! Read moreGenuine Expedia guest review
"Construction caused problems"
The room was very nice and maid service was excellent. The hotel is going through a lot of construction and it will become the Delano Hotel in August 2014. Construction was very noisy and hallways were constricted.Genuine Hotels.com guest review
We loved our stay. The room and staff were amazing. The onl issue was the construction in the front lobby. We stated in the V Suite...Gorgeous room! We will definitely stay here again.Genuine Expedia guest review
"Watch for sneeky upgrading"
The room was beautiful, super comfy bed, very clean and lots of space. My BIG complaint is the front desk service. During check in I was told they only had a handicap room available and the bathtub wasn't working right but for $50 more a night I could be upgraded. I remember reading about this in YELP reviews and told them no thank you. Well after a […] long back and forth battle over a room we ended up just paying the extra $50. They should of upgraded for free like other hotels do, but this one gets you at every turn. Was not happy with the rude service and would not stay again. Vegas has MANY nice hotels for half the price to choose from. Read moreGenuine Hotels.com guest review
We had 3 instances where the hotel staff (front desk,car valet,waitress) were actually rude.However,there were other instances where staff went out of their way to help us.Genuine Hotels.com guest review
"Pretty good hotel"
Hotel is very nice n I like the beach n the pool I got alots fun there. ThxGenuine Expedia guest review
This was without a doubt the worst hotel experience of my life. The staff is arrogant, totally unhelpful and utterly disorganized. It took well over an hour to check in, and even then our room wasn't ready. After refusing to allow us a late checkout, they took our bags to some undisclosed location and it took over an hour to find someone who could tell […] us where they were. It's a nice new hotel, but the staff and service are beyond bad. I strongly recommend finding another place to stay. Read moreGenuine Hotels.com guest review
Exceeded our expections - very cool room. especially for the priceGenuine Expedia guest review
"Great for a low-key trip"
The overall stay was good. It was a low-key trip for us, as we had our two teenage daughters. They loved the wave and lazy pools. The rooms were nice, too. Other than the renovations, our only complaint is that you could hear the club at night and there was no refrigerator (only a locked mini-bar).Genuine Hotels.com guest review
"Didn't live up to expectations"
I expected Mandalay Bay to be one of the best on the strip. I felt let down. TheHotel was under construction in the lobby which we didn't know when we booked. The elevators were hot and slow. The room was big, but the beds were so soft that my back was killing me in the morning. I expected the pools to be awesome. They were so packed, you couldn't find […] a place to even sit. If you did, you were basically sitting on top of strangers. The walk from TheHotel to the pools is through the casino and is a very long walk, so be prepared for that. All in all, it is nice that TheHotel has a lot of space if you're with a big group or family, but ultra-high quality it is not. Read moreGenuine Hotels.com guest review
We booked at the last minute, great rate through Expedia. Our original room was occupied, however the front desk accommodated us with a beautiful suite to make up for the mis-hap. They are going through a renovation to convert the property to the Delano (super exciting), so be prepared for some construction areas. We didn't hear any loud noises or see […] anything being worked on, they did a great job keeping it behind decorative barricades. All in all, very nice stay. We have been before and will come again. Read moreGenuine Expedia guest review
The Hotel was improving their lobby, upgrading their rooms and changing their name when we stayed. I reserved a V suite for 3 days and 4 nights. When I checked in I arrived a few hours early and had a few issues with the bellhop and the check in process, however the hotel upgraded me to an H suite on the top floor, which was very nice. I've stayed at […] the Palazzo, Vdara and the HRH Tower in the Hard Rock, which were all great rooms, but the H suite was the best room I've had in Vegas. My wife loved the MJ show and we caught a show at the House of Blues too. I recommend staying here. Read moreGenuine Hotels.com guest review
Our room was not clean and we have to wait almost an hour for another room (and this was after waiting for guest services to answer the phone). Ordered dinner off of room service and had to send back, meals were cold. Amenities were great but with construction going on you heard the jack hammers going from the halls-7AM on and we were on the 19th floor. […] Guest services took 3+hours to bring shampoo, cond., etc after calling twice. Not my favorite choice to stay again. Read moreGenuine Expedia guest review
"THE HOTEL IS NON SMOKING NO MATTER WHAT SITE SAYS"
We aren't everyday smokers but on vacation its make us happy. So that being said we booked a smoking suite and The Hotel once we arrived we found out that none of the rooms are smoking. Our check in person informed us that the hotel has changed ownership and is no all non smoking and we would also have to endure the loud construction. We decided to […] be transferred over to a regular room in the Mandalay bay and we were given a $100 dining voucher and sent on our way. The voucher was nice but didn't cover the cost we paid for a suite versus a regular room Honestly the Mandalay Bay isn't what it used to be if done again I would stay at Aria. So call make sure construction is over because it is a nuisance or stay elsewhere Read moreGenuine Expedia guest review
"Still my favorite place to stay..."
I like THEHotel chiefly because of the quality of the suites and the semi-removed location from the rest of the crowded Strip. The Mandalay Bay complex is entirely self contained and, even though my stay was brief, I could see staying there for an extended period of time. I used the Spa and had a teriffic masssage. I was able to enjoy Vegas without […] getting wound up by crowds and mayhem. Living in NYC, I can get crowds and mayhem every day... Read moreGenuine Hotels.com guest review
"It is THE Hotel !"
Beautiful views, room clean & excellent, great eateries on site, Mix Lounge was awesome. I've been here before, and will be back again! My only complaint is the "Smell" the hotel spreads throughout the lobby/casino area... not very pleasant. Nice casino area and the beach & pool areas are great if you go out early.Genuine Hotels.com guest review
We had a wonderful trip. We have stayed at the Hotel before and would again. The pool was great and didn't have a problem getting a chair.Genuine Expedia guest review
I used to like this hotel, but was very disappointed on my last visit. TheHotel is under construction (might have nice to know that before booking) and it is very noisy and dirty. I didn't get the room I originally booked, and the staff was consistently was unhelpful and unfriendly. There are too many great hotels in Vegas to stay at this one again […] . Read moreGenuine Expedia guest review
It was amazing overall; however it could've been better with a fridge that didn't cost $35/day.Genuine Hotels.com guest review
It an amazing room. Clean and spacious. Bed was so soft and the bathroom is so roomy. The view from the window is amazing.Genuine Expedia guest review
"I couldn't believe how loud the music was!"
Pounding music from somewhere - perhaps the nightclub at the pool or on the top floor made its way through the ventilation pipes and straight into my room on the 29th floor. The first night I toughed it out because it didn't go on too long, but the second night was unbearable and I had to ask to be moved to a new room on a different floor. The person […] I spoke to at the front desk obliged my request promptly, but it was annoying to have the the hotel staff act incredulous as to the possibility that there could be noise in any of the rooms. Read moreGenuine Expedia guest review
"Won't be going back."
My two college friends and I have been making an annual trip to Las Vegas for the past 14 years. For most of those years we have stayed in a suite at THEhotel. The last two years we have noticed a decline in the quality of this place in general. In fact, THEhotel has now been purchased by a Florida-based group and is undergoing a major renovation and […] name change. This year, as I always do, I booked our usual suite on Expedia many months in advance. We were told at check-in that they were overbooked and no suites were available for our first night. All they had left was a standard room with two beds, no couch or sitting area. This was unacceptable for three middle-aged guys who were really looking forward to catching up over a few drinks in our suite before hitting the town. We were offered a $100 credit for food and drinks and were told to put the charges on our room. I didn't think this was very generous of THEhotel and that maybe it would have been more appropriate for them to write off our first night since our whole package was already paid for. But all they could do was give us the food/drink credit and waive the daily resort fee. Of course, when we went to check out we were told that our room charges, which came to $136, were only good at certain places at the resort, not at the ones we ate and drank at. No one ever informed us of this! I spent another 20 minutes trying to get the manager to give me the credit I was promised and she finally did, but it was hassle. Read moreGenuine Expedia guest review
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