"It was ok"
It worked, not the best hotel. They could do a better job of depicting heir facilites online.Genuine Hotels.com guest review
"No internet, not the best"
Not very good. Internet did not work at all. Walls were very thin. Drain in tub was broken, not the cleanest place. When i complained about internet was told, "thats the way it is". Had to go to lobby to get connectionGenuine Hotels.com guest review
great weekendGenuine Hotels.com guest review
"Not a good experience"
Our first room had not been cleaned when we went in, the furniture was all out of place and the bed was not made. We were moved to another room and the staff was helpful with that. The other room was ok, not the cleanest, but certainly better than the first. The food at the restaurant was ok, nothing to get excited about. The location is pretty good, […] and most hotels in the area are older, so it didn't look like there were a lot of great hotel options for a reasonable price. Read moreGenuine Hotels.com guest review
"Hotel is close to all sites"
Hotel was adequate for a couple night stay. Staff was helpful with knowledge of surrounding area. The only negative was restaurant associated with hotel caters to tour groups (especially during breakfast) and had to wait for table.Genuine Hotels.com guest review
"very convenient to ferries and restaurants"
The staff was very friendly. Waitresses in Chauncy's as well. The room was clean. The location is near the downtown so you can walk to stores and restaurants.Genuine Hotels.com guest review
"Tired but nice hotel near the ferry"
The hotel was fine. But it is old. Rooms were clean and tidy. Small amount of mold on shower curtain.Genuine Expedia guest review
Hotel location is perfect. Not enough parking spots. Plumbing system is very loud.Genuine Hotels.com guest review
"Labor Day weekend!!"
Very friendly staff, room was ok. Need to upgrade bathroom. The bath tub and one of the sink were clog. But beside that I will recommend it. Reasonable price taking in consideration it was the Labor Day weekend. Nice place near shops, restaurant, museum and public transportation. I would go back if I need to !!Genuine Expedia guest review
"Good location, but bad room conditions"
The room that was reserved for us had a heavy mold smell and there were signs of mold on the ceiling.Genuine Expedia guest review
Staff was courteous and accommodating. No fitness center. Hotel was quiet and relaxing.Genuine Expedia guest review
Not bad - great location in Hyannis - restaurants, stores, beach, harbor, etc.; helpful and friendly staff; rooms were average - could use some upgrading; great televisions though.Genuine Hotels.com guest review
"Nice close to excellent restaurants, pubs, etc."
Was a good experience . Hotel is close to excellent restaurants, walking distance to downtown, stores, outlets and shopping malls. Public transportation close to the Hotel( buses or trolley)Genuine Expedia guest review
"Very convenient location."
Great location. Close to shops & restaurants & ferries to Martha's Vineyard & Nantucket are within walking distance.Genuine Expedia guest review
My family had two ground floor rooms and as soon as we opened the doors we were over powered by the smell of mould. The rooms were very clean with fresh paint, new carpets and new bedding so I'm not sure where the smell eminated from. When we complained they sent someone down who sparyed the room with Lysol. The bathrooms had not been upgraded and the […] water from our shower collected in the bathtub and turned brown which I assumed was back flow from the drain so I certainly didn't take long showers. The toilet blocked in the room my brother and family had. The indoor pool and hot tub were great, newly surfaced with an abundance of clean towels and plenty of seating indoor and out. The outdoor pool was huge with lots of seating but the water was freezing so the pool was always empty. We were there in July. The hotel is in a great location walking distance to all restaurants, some beaches and the Ferry. I would stay there again since it was so reasonably priced but not in a ground floor room. Read moreGenuine Hotels.com guest review
Motel is tired. Staff is invisible in terms of greetings, inquiries of us, suggestions of local opportunity, etc. Rooms were clean and quiet, but, again, just tired. Entry door was, maybe, safe, but you could see around it to lots of light from hall.Genuine Expedia guest review
"decent hotel, great location"
booked a last minute weekend trip, the hotel's location was great. It was great to not have to pay for parking for the ferry's to MV and Nantucket. Also if you're willing to walk about 15min or have a bike you can easily get to the beach down the road without having to pay the $15 to park! The free buffet breakfast was nice too, not spectacular food […] but it was nice to not have to go out to eat in the morning and better than a continental breakfast. Read moreGenuine Hotels.com guest review
We were pleasantly surprised to enter into a very spacious room! It almost seemed like there should have been more furniture in the room. We arrived late, but had no problem with our arrival. The staff was very nice and everything was clean and fresh. Our only regret was that we only stayed one night!!Genuine Expedia guest review
"Good location wifi very poor and hotel decor poor."
Hotel was well placed for harbour etc however requires a make over.Wifi was very poorGenuine Expedia guest review
Not very clean, outdoor pool not open until 11am, drink machine ate my money, overall not a great experience. Only positive was a good location near downtown and the harborGenuine Hotels.com guest review
This hotel was a super location and was great for our vacation for a family of 6. We could walk to town, the harbor and out to dinner. Fun!Genuine Hotels.com guest review
"Close to down town restaurants shops"
Hotel does need a facelift. Rugs,new paint, doors could use refinishing. Our stay was fine. Would stay again.Genuine Hotels.com guest review
"Exceeded Expectations for a First Visit to Hyannis"
Although Massachusetts residents and frequent visitors to the Cape, never had we stayed overnight in Hyannis. The descriptions and reviews of the Heritage House found on Expedia enticed us to give it a try. Booking through Expedia was simple and secure. The location was central to our desire for long walks and great sightseeing. The staff was friendly […] and very professional. The cost was within budget for our trip and, with the added benefit of being within ( 2 miles) walking distance from two beaches and 20 minutes drive time from many more, we considered this one of the best values of our 2014 summer! Read moreGenuine Expedia guest review
Adequate place to stay for the price. Clean and comfortable. Central location. Close to shopping, restaurants, shops attractions, and beaches.Genuine Hotels.com guest review
I left a camera charger plugged into the wall in the room. I called about and 11/2 hr after check and 2 1/2 hrs before anyone could check into the room. They told me it wasn't there. I know it was left in the wall and unfortunately I was unable to take any photos on the remaining part of our trip. I just hope I can replace the battery for the camera […] and not have to purchase another one.I was hoping there were still some honest people left in this world... but my mistake. I guess the room was a bit pricey when the cost of my camera is included! Read moreGenuine Hotels.com guest review
This is an old and tired hotel whose best feature is the proximity to Hyannisport and the ferries. Bedspreads and carpeting are worn and dated. The indoor and outdoor pools will please the kids though.Genuine Hotels.com guest review
Heritage House was a nice little stay right of the main street in Hyannis. Lots of little breakfast places around all within walking distance. The hotel buffet was okay, a little greasy. Be sure to book through the hotel's website if you want the breakfast free. They give you little tickets once you check in for each day. We found this out when we went […] to get food and it was 10.95 a person without those tickets. The room was nice, bed was comfortable. Although, the stairwell by the pool had a bit of a funky, musty smell (most likely the chlorine). Read moreGenuine Hotels.com guest review
I think I should have been informed when booking that the bar and grille was open only 8 hours a week for dinner or drinks. It is heavily advertised on website and was one of the main reasons I booked there. We were very disappointed to say the least.Genuine Hotels.com guest review
"perfect location, great hotel!"
My boyfriend and I have stayed here for the past four years, we love the hotel and the convenient location!Genuine Expedia guest review
"Good place to be"
We booked on the spur of the minute and therefore did not have too many choices. The room was on the first floor which was great but as you entered the building there was a moldy odor. The room itself was clean. TV good, WiEi kept going in and out and there was no table. Service was excellent; wake up calls when you asked, maid service wonderful and […] buffet b'kfast was OK and fair priced. You could walk to restaurants, attractions etc. Great location. Next time, we will ask for a room with sliding glass doors- in a different building. Read moreGenuine Hotels.com guest review
Awful filthy no apology for the filth building falling apartGenuine Hotels.com guest review
"Nice but not nice enough."
I didn't like that you had to go to different building. We were in building D, the front desk and pool were in building A. Also, when I locked myself out of the room, I just told one of the housekeepers and he let me in without asking for ID. He also left his keys sitting on top of the cleaning cart while he was in the rooms cleaning.Genuine Expedia guest review
"Dissapointed by hotel condition"
This hotel just needs for renovation! Dirty and smelly room. May be not absolutely terrible, but still in bad condition. Noicy airconditioner. Old bedware. Very dissappointing breakfast experience - they charge $11 and I wouldn't recommend it even for free. The only good thing about this hotel is its location - right on Main street at the corner of […] historic district and just 5 minutes off harbor. Read moreGenuine Expedia guest review
Overall I was unimpressed by this hotel and would not choose to stay here again. When I checked-in, I arrived about thirty minutes before check-in time. The person behind the counter was very curt and stated that I was too early and should come back later. Luckily another person behind the counter checked to see if my room was available and it was. […] The hallways leading the room had a damp, mildew-type smell which made me question the overall cleanliness. My room had the same smell. I opened the windows and ran the AC to get some fresh air in. Unfortunately that wasn't enough to make it pleasant inside. I left early the next morning because I was very unsatisfied with the stay. The only positive things I have to say was that the pool area was nice and the location was walkable to many places in Hyannis. Read moreGenuine Hotels.com guest review
In my opinion the rooms shoud be clean between 10 am and 12 pm, kids need take a nap and we came back 1 oclock pm and rooms is not ready yet.Genuine Hotels.com guest review
very good...I wish we had been able to leave the sliding door opened, as we do not use air conditioning...but we coped..next time, we will ask for an upper floor...Genuine Hotels.com guest review
"Nice hotel close to everything."
Our experience consisted of touring Hyannis, MA, going on the catboat, going in the ferry to Martha's Vineyard to visit friends. It is a very quaint town, beautiful scenery.Genuine Expedia guest review
"I was sent to a place out of the Hotel, terrible!!"
The hotel is nice and beautiful but be careful with what you are paying, you may not be able to be in the Hotel they put you in some others apartments and they don't look or smell good...Genuine Expedia guest review
"Not to be recommended"
Hotel service is almost totally non-existent. We were not aware that this small hotel has more than one building so we unloaded our stuff in front of the main building. We were assigned to building D, so we had to re-load all our belongings and drive to the other building, without any assistance. Their rooms should not cost more than $100. We paid a […] lot more and its not worth the money we paid for it. Not recommendable. Read moreGenuine Hotels.com guest review
Hotel was in a great location, right at the end of Main St, so everything was within walking distance (including a coulple great restaraunts right on the harbor). Room was clean and we had a slider with a little balcony which was nice. The only downfall was that we got a note slipped under the door one morning letting us know there would be no hot water […] that day from 10A-3P; at 6pm the hot water was still not working and we had to call the front desk twice before we were finally told they were resetting it (the first time we called they told us to just let it run, which we did for 20 minutes). Other than that it was a good stay. Read moreGenuine Hotels.com guest review
"great location reasonable price"
pictures on site are somewhat deceiving. Great location close to shopping and restaurants. Clean rooms and friendly service. Good strong shower! The walls are thin, bring earplugs in case your neighbors get in late, like ours did. Overall good experienceGenuine Expedia guest review
"Fantastic location in Hyannis downtown."
Staff are very kind and helpful but this hotel is long overdue for a complete gut and reno. The room we were in had terrible plumbing-could not use the tub/shower. The whole place is carpeted and it smells! The price was great but you really get what you pay for: We got clean bedding, toilet and sink. We will not be staying there again OR recommending […] to our friends. Read moreGenuine Hotels.com guest review
Heritage House is in a great location in Hyannis. You can easily walk to all restaurants and many places of interest in Hyannis. The rooms are more than adequate and the staff is available to help out with any issues that may arise.Genuine Expedia guest review
Our enjoyed the stay at Heritage House because it was within walking distance of everything in Hyannis - from restaurants, shop and the ferries to Martha's Vineyard or Nantucket. This was our first vacation without kids and they are 21 and 25! So there was great adult activities and we could drink and eat all we wanted without having to drive!Genuine Hotels.com guest review
"Needs to be renovated"
Hotel lobby has been renovated, however, the rest of the hotel has not. There is a musty smell in the hallways. Very outdated. Some towels & bed sheets have yellow stains. Cramped bathroom space. It has a good location, but needs major improvements.Genuine Expedia guest review
Third floor room was better than rooms I've had in the past. Musty when running the AC but not if door was open. Only downfall there, no screen to keep the bugs out while allowing cool, fresh air in. Bathroom appeared updated. Corridors very hot and stuffy. Like this place because it's easy access to downtown.Genuine Hotels.com guest review
"Really liked this hotel."
I thought the hotel was great. Front staff was efficient and friendly even when dealing with multiple requests. Room was very clean, comfortable and care for without issues. Liked the location a lot and would definitely consider it again.Genuine Hotels.com guest review
"Professional Edited Pictures. Not real thing"
The pics on the page are either very well taken an edited or my family and I went to adidferent hotel. People in the front desk are nice. I think it is a little expensive for what it had to offer. We did not try the pools. My biggest observation is that they don't change often the bath curtains, so their smell was awfull!! For that kin of rate I believe […] oh at meat deserve an odorless shower. Very we'll located if you are not looking for beach. Read moreGenuine Hotels.com guest review
"Good location... tired hotel"
This hotel needs a major makeover. The building smells very musty when you enter and the carpet was dirty. We had to leave the air conditioning on even though it wasn't that hot outside. The bed was not comfortable.Even though the hotel is centrally located,I would not stay here againGenuine Hotels.com guest review
This hotel is in the perfect location..great,quick access to Main Street Hyannis. The hotel is not very modern, quite outdated really but it is clean and spacious and we felt safe. There is free parking and easy access in and out of the rooms. When we arrived we originally had a room on the first floor pool side view but we asked to switch because the […] patio was literally outside and it was awkward. The staff switched our room without any hesitation. The third floor was great and it was nice that we could see our vehicle from our patio. The rooms were quiet..a refrigerator, iron, ironing board and hair dryer are available. The beds are very comfy. We will definitely be back. We came as we were recommended by a friend. I pass this recommendation on to others. Read moreGenuine Hotels.com guest review
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