great weekendGenuine Hotels.com guest review
"Not a good experience"
Our first room had not been cleaned when we went in, the furniture was all out of place and the bed was not made. We were moved to another room and the staff was helpful with that. The other room was ok, not the cleanest, but certainly better than the first. The food at the restaurant was ok, nothing to get excited about. The location is pretty good, […] and most hotels in the area are older, so it didn't look like there were a lot of great hotel options for a reasonable price. Read moreGenuine Hotels.com guest review
"Hotel is close to all sites"
Hotel was adequate for a couple night stay. Staff was helpful with knowledge of surrounding area. The only negative was restaurant associated with hotel caters to tour groups (especially during breakfast) and had to wait for table.Genuine Hotels.com guest review
"very convenient to ferries and restaurants"
The staff was very friendly. Waitresses in Chauncy's as well. The room was clean. The location is near the downtown so you can walk to stores and restaurants.Genuine Hotels.com guest review
Hotel location is perfect. Not enough parking spots. Plumbing system is very loud.Genuine Hotels.com guest review
Not bad - great location in Hyannis - restaurants, stores, beach, harbor, etc.; helpful and friendly staff; rooms were average - could use some upgrading; great televisions though.Genuine Hotels.com guest review
My family had two ground floor rooms and as soon as we opened the doors we were over powered by the smell of mould. The rooms were very clean with fresh paint, new carpets and new bedding so I'm not sure where the smell eminated from. When we complained they sent someone down who sparyed the room with Lysol. The bathrooms had not been upgraded and the […] water from our shower collected in the bathtub and turned brown which I assumed was back flow from the drain so I certainly didn't take long showers. The toilet blocked in the room my brother and family had. The indoor pool and hot tub were great, newly surfaced with an abundance of clean towels and plenty of seating indoor and out. The outdoor pool was huge with lots of seating but the water was freezing so the pool was always empty. We were there in July. The hotel is in a great location walking distance to all restaurants, some beaches and the Ferry. I would stay there again since it was so reasonably priced but not in a ground floor room. Read moreGenuine Hotels.com guest review
"decent hotel, great location"
booked a last minute weekend trip, the hotel's location was great. It was great to not have to pay for parking for the ferry's to MV and Nantucket. Also if you're willing to walk about 15min or have a bike you can easily get to the beach down the road without having to pay the $15 to park! The free buffet breakfast was nice too, not spectacular food […] but it was nice to not have to go out to eat in the morning and better than a continental breakfast. Read moreGenuine Hotels.com guest review
Not very clean, outdoor pool not open until 11am, drink machine ate my money, overall not a great experience. Only positive was a good location near downtown and the harborGenuine Hotels.com guest review
This hotel was a super location and was great for our vacation for a family of 6. We could walk to town, the harbor and out to dinner. Fun!Genuine Hotels.com guest review
"Close to down town restaurants shops"
Hotel does need a facelift. Rugs,new paint, doors could use refinishing. Our stay was fine. Would stay again.Genuine Hotels.com guest review
Adequate place to stay for the price. Clean and comfortable. Central location. Close to shopping, restaurants, shops attractions, and beaches.Genuine Hotels.com guest review
I left a camera charger plugged into the wall in the room. I called about and 11/2 hr after check and 2 1/2 hrs before anyone could check into the room. They told me it wasn't there. I know it was left in the wall and unfortunately I was unable to take any photos on the remaining part of our trip. I just hope I can replace the battery for the camera […] and not have to purchase another one.I was hoping there were still some honest people left in this world... but my mistake. I guess the room was a bit pricey when the cost of my camera is included! Read moreGenuine Hotels.com guest review
This is an old and tired hotel whose best feature is the proximity to Hyannisport and the ferries. Bedspreads and carpeting are worn and dated. The indoor and outdoor pools will please the kids though.Genuine Hotels.com guest review
Heritage House was a nice little stay right of the main street in Hyannis. Lots of little breakfast places around all within walking distance. The hotel buffet was okay, a little greasy. Be sure to book through the hotel's website if you want the breakfast free. They give you little tickets once you check in for each day. We found this out when we went […] to get food and it was 10.95 a person without those tickets. The room was nice, bed was comfortable. Although, the stairwell by the pool had a bit of a funky, musty smell (most likely the chlorine). Read moreGenuine Hotels.com guest review
I think I should have been informed when booking that the bar and grille was open only 8 hours a week for dinner or drinks. It is heavily advertised on website and was one of the main reasons I booked there. We were very disappointed to say the least.Genuine Hotels.com guest review
"Good place to be"
We booked on the spur of the minute and therefore did not have too many choices. The room was on the first floor which was great but as you entered the building there was a moldy odor. The room itself was clean. TV good, WiEi kept going in and out and there was no table. Service was excellent; wake up calls when you asked, maid service wonderful and […] buffet b'kfast was OK and fair priced. You could walk to restaurants, attractions etc. Great location. Next time, we will ask for a room with sliding glass doors- in a different building. Read moreGenuine Hotels.com guest review
Awful filthy no apology for the filth building falling apartGenuine Hotels.com guest review
Overall I was unimpressed by this hotel and would not choose to stay here again. When I checked-in, I arrived about thirty minutes before check-in time. The person behind the counter was very curt and stated that I was too early and should come back later. Luckily another person behind the counter checked to see if my room was available and it was. […] The hallways leading the room had a damp, mildew-type smell which made me question the overall cleanliness. My room had the same smell. I opened the windows and ran the AC to get some fresh air in. Unfortunately that wasn't enough to make it pleasant inside. I left early the next morning because I was very unsatisfied with the stay. The only positive things I have to say was that the pool area was nice and the location was walkable to many places in Hyannis. Read moreGenuine Hotels.com guest review
In my opinion the rooms shoud be clean between 10 am and 12 pm, kids need take a nap and we came back 1 oclock pm and rooms is not ready yet.Genuine Hotels.com guest review
very good...I wish we had been able to leave the sliding door opened, as we do not use air conditioning...but we coped..next time, we will ask for an upper floor...Genuine Hotels.com guest review
"Not to be recommended"
Hotel service is almost totally non-existent. We were not aware that this small hotel has more than one building so we unloaded our stuff in front of the main building. We were assigned to building D, so we had to re-load all our belongings and drive to the other building, without any assistance. Their rooms should not cost more than $100. We paid a […] lot more and its not worth the money we paid for it. Not recommendable. Read moreGenuine Hotels.com guest review
Hotel was in a great location, right at the end of Main St, so everything was within walking distance (including a coulple great restaraunts right on the harbor). Room was clean and we had a slider with a little balcony which was nice. The only downfall was that we got a note slipped under the door one morning letting us know there would be no hot water […] that day from 10A-3P; at 6pm the hot water was still not working and we had to call the front desk twice before we were finally told they were resetting it (the first time we called they told us to just let it run, which we did for 20 minutes). Other than that it was a good stay. Read moreGenuine Hotels.com guest review
"Fantastic location in Hyannis downtown."
Staff are very kind and helpful but this hotel is long overdue for a complete gut and reno. The room we were in had terrible plumbing-could not use the tub/shower. The whole place is carpeted and it smells! The price was great but you really get what you pay for: We got clean bedding, toilet and sink. We will not be staying there again OR recommending […] to our friends. Read moreGenuine Hotels.com guest review
Our enjoyed the stay at Heritage House because it was within walking distance of everything in Hyannis - from restaurants, shop and the ferries to Martha's Vineyard or Nantucket. This was our first vacation without kids and they are 21 and 25! So there was great adult activities and we could drink and eat all we wanted without having to drive!Genuine Hotels.com guest review
Third floor room was better than rooms I've had in the past. Musty when running the AC but not if door was open. Only downfall there, no screen to keep the bugs out while allowing cool, fresh air in. Bathroom appeared updated. Corridors very hot and stuffy. Like this place because it's easy access to downtown.Genuine Hotels.com guest review
"Really liked this hotel."
I thought the hotel was great. Front staff was efficient and friendly even when dealing with multiple requests. Room was very clean, comfortable and care for without issues. Liked the location a lot and would definitely consider it again.Genuine Hotels.com guest review
"Professional Edited Pictures. Not real thing"
The pics on the page are either very well taken an edited or my family and I went to adidferent hotel. People in the front desk are nice. I think it is a little expensive for what it had to offer. We did not try the pools. My biggest observation is that they don't change often the bath curtains, so their smell was awfull!! For that kin of rate I believe […] oh at meat deserve an odorless shower. Very we'll located if you are not looking for beach. Read moreGenuine Hotels.com guest review
"Good location... tired hotel"
This hotel needs a major makeover. The building smells very musty when you enter and the carpet was dirty. We had to leave the air conditioning on even though it wasn't that hot outside. The bed was not comfortable.Even though the hotel is centrally located,I would not stay here againGenuine Hotels.com guest review
This hotel is in the perfect location..great,quick access to Main Street Hyannis. The hotel is not very modern, quite outdated really but it is clean and spacious and we felt safe. There is free parking and easy access in and out of the rooms. When we arrived we originally had a room on the first floor pool side view but we asked to switch because the […] patio was literally outside and it was awkward. The staff switched our room without any hesitation. The third floor was great and it was nice that we could see our vehicle from our patio. The rooms were quiet..a refrigerator, iron, ironing board and hair dryer are available. The beds are very comfy. We will definitely be back. We came as we were recommended by a friend. I pass this recommendation on to others. Read moreGenuine Hotels.com guest review
"Very expensive for What you get."
First off, the room you get will not look like the picture in the advertisement. The only good thing about this motel is the location. If you are just looking for an ok place to sleep with a great location, than this is it. This is a dated motel with loud air conditioners and damp carpets.Genuine Hotels.com guest review
"Annual Stay at the Heritage House"
Stay here every year because of location to the harbor. This time had rooms on the third floor which were MUCH nicer than the prior room on first. Room smelled musty when running the AC but that is why I bring airfreshner along. Room appeared updated on comparison to room I stayed on last year. Would definitely ask for third floor again.Genuine Hotels.com guest review
It was a very nice hotel in a great location. The front desk girls were very friendly.Genuine Hotels.com guest review
"The mold in the shower drives this rating"
The shower curtain liner had obvious mold... really? Just change the liner! The shower tiles had some mold, too. They also provide the cheapest toilet paper available... Otherwise, the room was ok. The bed was comfortable. It did smell a little musty, but you are near the ocean. When we first walked into the part of the building where our room was, […] there was a strong smell - like ammonia. The smell was there every day - not pleasant. The pool was ok, but was definitely not vacuumed out the day we used it. The location is great - right at the beginning of the busy part of Main Street and walking distance to the Harbor area. The beaches were a little far to walk if you are carrying a beach chair and/or cooler. We didn't eat at the breakfast buffet because it closes at 10am - a little early for us. The bathroom was a deal-breaker - probably wouldn't stay there again. Read moreGenuine Hotels.com guest review
"GREAT MAIN ST. LOCATION, BUT THAT'S ABOUT IT !"
IF YOU'RE LOOKING FOR NOTHING MORE THAN A LOCATION WITHIN WALKING DISTANCE FROM ALL THE HYANNIS MAIN STREET HOOPLAH, THEN THIS IS IT. IF YOU'RE LOOKING FOR A COMFORTABLE SPOTLESS PLACE TO STAY, THIS IS NOT THE ONE. IT'S AN OLD CINDERBLOCK HOTEL IN DESPERATE NEED OF A COMPLETE REMODEL. THE FRONT DESK STAFF WERE VERY HELPFUL AND ALWAYS COURTEOUS. WOULD […] NOT EVEN CONSIDER STAYING HERE AGAIN..... I'D SPEND THE EXTRA HUNDRED BUCKS AND STAY AT ONE OF THE LARGER FULL SERVICE RESORT STYLE HOTELS LOCATED JUST A HALF MILE OR SO OFF MAIN ST. Read moreGenuine Hotels.com guest review
"Excellent location, but this place is noisy!"
This hotel is ideally situated for a nice night in Hyannis, literally steps from restaurants and shopping on Main Street. The hotel itself is clean, the staff is courteous, but as other reviewers have mentioned, it is a very noisy place. The walls really are paper-thin. We heard music, talking and laughing from other rooms at all hours. Our room faced […] the outdoor pool, and I woke up around 3 am from the noise people were making while skinny-dipping in the pool. We also never got the wi-fi to work. Read moreGenuine Hotels.com guest review
"Good location, but that's it..."
The motel is old, we were in one of the back buildings on the ground floor. Strong musty smell and the room was out dated. The money vs. the quality of the room was not worth it. The pictures on the site are deceiving. Good place if you are young and looking for a place to stay after a night of partying on Main street. Lobby was nice and the employees […] at front desk were efficient. Read moreGenuine Hotels.com guest review
Best location in Hyannis. Walk to Main St shops and restaurants and to the Harbor. Hallway smelled like Raid, tub didn't drain well. VERY comfortable beds though. Breakfast pricey...better off going to Sunnyside across the street. Kids liked the pool. Love the price will def stay here again.Genuine Hotels.com guest review
"I would stay there again"
Location is perfect. Rooms are nice.Genuine Hotels.com guest review
Not worth the Money rooms out datedGenuine Hotels.com guest review
"Too expensive for the horribly smelling room"
The main part of the hotel was acceptable. Our room was in an annex building. Sketchy looking. Dirty, dated hall carpeting and the smell was horrendous. The room was dark. Could not leave curtains open because an adjacent parking lot looked right down into the basement room we had. Buffet breakfast should have been included but was not. Mediocre at […] best. And the dining room was dirty. The only positive was the location. Won't be going back anytime soon. Read moreGenuine Hotels.com guest review
While the room was clean and spacious, we could hear the other guests breathe, the walls were so thin. A loud late night party kept me from sleeping, and even a family talking normally sounded as if they were in our room. The bedding would have been more comfortable if had less polyester in it.Genuine Hotels.com guest review
"Convenient but not worth the price for us"
We needed a convenient, comfortable place to stay with food nearby and an elevator so we didn't have to drag our bags to the third floor (having just come from a visit to the ER). What we got was a convenient, overpriced, clean room with stairs only, a desk person who was unhelpful and a restaurant that was closed (it was 10 pm). The advice we got as […] to where to get food was brief and unhelpful. We won't be there again. Read moreGenuine Hotels.com guest review
"Hot water problems!"
We had stayed here before with our dance team and enjoyed it. Unfortunately, the facility seems to have gone downhill. First, the good: The pool areas were clean and well maintained, and the rooms were clean. Most of the staff members were pleasant and helpful. The bad: No hot water at random times of the day! None. Looking (too late) at a previous […] review, I learned that the hot water issue has been happening for over a week at least. Part way through the weekend, after numerous complaints, they put up a sign at the front desk claiming that "preventive maintenance" was being done with the hot water. No way a hotel does preventive maintenance during the busy summer season. So it seems like the owner is not addressing the issue properly, and leaving the staff to deal with irate guests. The owner should offer something besides excuses for the inconvenience. Read moreGenuine Expedia guest review
Great my kids enjoyed both indoor and out door pools. Great parking and great locationGenuine Expedia guest review
"Heritage was great."
When I booked this hotel I was skeptical first after reading all those reviews,but I highly recommend to everyone,me and my kids had a great time,outdoor and indoor pool and sauna are amazing,the desk girls very friendly ,Ili answered all our questions,I will defently come back.Genuine Expedia guest review
"Overnight for the Ferry"
About three times a year I get "fogged out" of Nantucket flying from Boston. The drill is to hop the P&B bus to Hyannis and catch the early fast ferry to the Island. There are a couple of motels/Inns in Hyannis that fill the bill and Heritage House is one of them. It is a clean room well located near both Steamship and Hy Line docks. (Although on the […] last stay no hot water at 630A) Read moreGenuine Hotels.com guest review
When we first arrived to the hotel they placed us in a room that had a strong odor. We were aware of a similar experience by another review. So we called front desk and they switched our rooms to one on the second floor. What a difference! Service was decent. It can be hard to find parking in the lot during the busy summer weekend. We noticed a car […] got a ticket because they were close to the road. Overall the stay was good. Good deal. A lot of things to do in the area. Some are in walking distance like the cape cod railroad and roosters breakfast restaurant. Read moreGenuine Hotels.com guest review
Nice place to stay. The staff was courteous and the rooms were clean. Loved the outdoor and indoor pool. Skip the breakfast, the service was horrible, very unorganized and it took way too long for the waitress to acknowledge you, place your order and even longer for the food to come.Genuine Hotels.com guest review
"Hotel was in prime location for everything."
Nice hotel, close to the harbor and main street. Friendly staff.Genuine Expedia guest review
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