Best location in Hyannis. Walk to Main St shops and restaurants and to the Harbor. Hallway smelled like Raid, tub didn't drain well. VERY comfortable beds though. Breakfast pricey...better off going to Sunnyside across the street. Kids liked the pool. Love the price will def stay here again.Genuine Hotels.com guest review
"I would stay there again"
Location is perfect. Rooms are nice.Genuine Hotels.com guest review
Not worth the Money rooms out datedGenuine Hotels.com guest review
"Too expensive for the horribly smelling room"
The main part of the hotel was acceptable. Our room was in an annex building. Sketchy looking. Dirty, dated hall carpeting and the smell was horrendous. The room was dark. Could not leave curtains open because an adjacent parking lot looked right down into the basement room we had. Buffet breakfast should have been included but was not. Mediocre at […] best. And the dining room was dirty. The only positive was the location. Won't be going back anytime soon. Read moreGenuine Hotels.com guest review
While the room was clean and spacious, we could hear the other guests breathe, the walls were so thin. A loud late night party kept me from sleeping, and even a family talking normally sounded as if they were in our room. The bedding would have been more comfortable if had less polyester in it.Genuine Hotels.com guest review
"Convenient but not worth the price for us"
We needed a convenient, comfortable place to stay with food nearby and an elevator so we didn't have to drag our bags to the third floor (having just come from a visit to the ER). What we got was a convenient, overpriced, clean room with stairs only, a desk person who was unhelpful and a restaurant that was closed (it was 10 pm). The advice we got as […] to where to get food was brief and unhelpful. We won't be there again. Read moreGenuine Hotels.com guest review
"Overnight for the Ferry"
About three times a year I get "fogged out" of Nantucket flying from Boston. The drill is to hop the P&B bus to Hyannis and catch the early fast ferry to the Island. There are a couple of motels/Inns in Hyannis that fill the bill and Heritage House is one of them. It is a clean room well located near both Steamship and Hy Line docks. (Although on the […] last stay no hot water at 630A) Read moreGenuine Hotels.com guest review
When we first arrived to the hotel they placed us in a room that had a strong odor. We were aware of a similar experience by another review. So we called front desk and they switched our rooms to one on the second floor. What a difference! Service was decent. It can be hard to find parking in the lot during the busy summer weekend. We noticed a car […] got a ticket because they were close to the road. Overall the stay was good. Good deal. A lot of things to do in the area. Some are in walking distance like the cape cod railroad and roosters breakfast restaurant. Read moreGenuine Hotels.com guest review
Nice place to stay. The staff was courteous and the rooms were clean. Loved the outdoor and indoor pool. Skip the breakfast, the service was horrible, very unorganized and it took way too long for the waitress to acknowledge you, place your order and even longer for the food to come.Genuine Hotels.com guest review
Disappointed in the location and the fact that I picked it partially due to it having a restaurant, and it is only open Fridays and Saturdays when we weren't there. I was not informed of the free breakfast until I checked out. I am glad that I used Hotels.com since the rate made it worthwhile. The people at the front desk were quoting much higher rates […] to people stopping by or calling in, so that was good to hear. Read moreGenuine Hotels.com guest review
"Thank goodness it was only one night"
This place is just plain gross. The smell in the entire hotel is weird and in our room it REEKED of mold. All night I literally felt like there were things crawling on me because the place was so gross. The wifi didnt work and the front desk was not helpful and just hung up when they said it was working (which it wasn't)...Genuine Hotels.com guest review
"Damp room, Good location"
My family of 4 stayed for 3 nights in late June. The price was great considering its location on Main Street. Behind the hotel is the Steamship Authority ferry and tour cruises, along with many shops and restaurants on Main Street. We only went to our hotel room to sleep, shower, and dress. It was damp and musty so it was uncomfortable to stay inside […] for any leisure or relaxation. I couldn't walk barefoot on the carpet and even the cloth seats on the chairs were damp. Housekeeping was excellent but they can't do much about the dampness. Also, forget the free wifi. I couldn't do anything on my laptop and just used my smartphone for internet. Read moreGenuine Hotels.com guest review
"What is the deal with the pool????"
Rooms were fine. Pool???Genuine Hotels.com guest review
"Get better breakfast"
Overall our stay was quite pleasant. the Wifi was spotty at best but luckily there wasn't much need for it. Unfortunately your buffet was horrible. The gentleman working was kind enough not to charge us thankfully. Other than that you have a wonderful establishment.Genuine Hotels.com guest review
we had to move three times to different rooms. The first room the toilet was broken. The second room the toilet was dirty. It was not a great night at the heritage houseGenuine Hotels.com guest review
The room smelled like the window had been closed since the end of the previous summer. Probably because it had been.Genuine Hotels.com guest review
This was not a good experience. Hair dryer did not work, room smelled musty/moldy, shower curtain needs replaced, ac was so noisy, we had to turn it off to sleep, refrigerator was noisy and the insulation was falling off.Genuine Hotels.com guest review
"For the Cape this was good"
I find staying on the cape you usually pay alot for a room with polyester bed cover and a dated, questionably clean, room. While this room had a polyester bed cover, the carpet and the rest of the room didn't look worn or dated. It is situated on the far end of main near the ferry terminals so if you are looking to walk off/on to one of the boats this […] easy. It is also good to walk down to the livelier side of main st for more to do. The indoor pool was hopping with kids as it was chilly for Memorial day weekend - the outdoor pool wasn't even open yet. Normally I would stay near the beach and NOT in hyannis but we were here for my a soccer tournament weekend. This worked just fine and was far better than other hotels at a similar price point. Read moreGenuine Hotels.com guest review
Rates were fair, great location for sightseeing. Walk to dinner, browse in stores. Close to ferry, walking distance to ferry boat or train. Didn't have a chance to try restuarant on site or use poolGenuine Hotels.com guest review
"Extended Fishing Trip"
It was comfortable and convenient. On-site restaurant was a plus.Genuine Hotels.com guest review
Our stay was very nice we love the location of the Hotel right in the center of Town had a wonderful time.Genuine Hotels.com guest review
"Double charged me"
They double charged me claiming Hotels.com only paid one of two nights of my stay. It was paid in full. It took two weeks to get this straightened out. The restaurant is less barely adequate- bloody mary tasted like ketchup-water and Tabasco...,bleeeiik. Hotel is well worn and indoor pool was barely warm enough to swim in. My recommendation, don't stay […] here. Read moreGenuine Hotels.com guest review
Hotel seems old, smelled funny. The first room we were put on smelled musty so we requested a change. They changed us no problem, but we ended up with a smaller room. Layout of hotel is confusing. Its a great location,but that's about it. Wouldn't pay full price to stay here, glad we got a deal on a site!Genuine Hotels.com guest review
"Very good experience!"
We traveled over 14 hours in a car with two children under the age of 2 and were SO happy to get to the hotel. We were even happier when check in and location of our room was fast, easy and perfect! The staff obviously kept the children's needs in mind with our easy access to the pool, the car and breakfast areas. The staff was friendly, helpful and […] the service was excellent. Our only complaint (if you even want to call it that) was the weekend buffet was a bit overpriced for what was offered. Otherwise everything was enjoyable; we loved the pool, the continental breakfast was perfect for us and the room itself was comfortable, large and clean. We would definitely recommend this hotel and hope to return sometime in the future. Read moreGenuine Expedia guest review
Stayed over the course of one whole weekend, and was taken care of the wholewayGenuine Expedia guest review
Very happy with the service,very professional staff,I love to come back.Genuine Hotels.com guest review
"It is not what I expected. uncomfortable"
Couldnt sleep, uncomfortable pillows. No liquid cream for coffee. One cheap piece of soap. No internet access.Genuine Expedia guest review
We thought this would be a nice place to help celebrate our sons birthday, nope not here. First of, unless you know the hotel itself, it was confusing on where to check in. All the other buildings that are affiliated with the hotel are marked by a letter, with no direction to the front of the hotel to check in. The staff when checking in boarded on […] being rude and disgruntled to us while we were checking in. Almost as if it was a bother for them to check us in for one night. While we were checking in, another couple was checking in for the weekend and received a complete breakdown of everything that was going on at the hotel itself and the surrounding area. We received ok, here's your key and your room is over there. The cleanliness of the room: There were hairs in the bathroom, dust and used coffee, sugar packets and stirrers on the floor behind and on the side of the in room fridge. One of the selling points on us booking this specific hotel was the fact it had an indoor pool and hot tub, unfortunately the pool is under construction. Had we known the conditions of the rooms, the attitudes of the staff, and the construction of the pool area we would have chosen another hotel. Even the gentleman who was delivering our take out for the night, expressed his shock with the rudeness of the staff when he asked where the room he needed to get to was. Yes, this hotel does have a restaurant with it, but I felt it was not a very family friendly establishment. Read moreGenuine Hotels.com guest review
"I'll be back"
The room was clean and comfortable. Balcony was a plus. Kids loved the indoor pool. Rate was great compared with surrounding hotels.Genuine Expedia guest review
We enjoyed our stay at the Heritage House Hotel. The room had a peculiar smell that we contributed to our location over the indoor pool. The room was spacious and the furniture comfortable.Genuine Hotels.com guest review
"Good for the Price."
We go to Cape Cod every year for the past 15 years. We usually stay in the Hyannis/Yarmouth areas during the off peak season during mid May and/or early October. Our stay this time in early October was pleasant. The room was clean and the king bed was quite comfortable for sleeping. We wanted a room facing the pool because I know at this time of year […] the pool is closed thus making it quieter. Overall a good value for under ninety dollars a night. Read moreGenuine Expedia guest review
"Great didn't even need a car...."
A beautiful weekend. Good food in the morning. Pleasant staff...Genuine Expedia guest review
my only complaint was we had requested hotels that included some kind of breakfast and they said you only got breakfast if you booked directly through hotel. if you go there make sure you visit spanky's restaurant. it was wonderful.Genuine Hotels.com guest review
Expedia rated this hotel as a 4 out of 5 .this hotel is a 0. The room cost 160. It was smelly and just gross. 35 dollar room at best.Genuine Expedia guest review
The location was great and the staff friendly, but at least the room we got was cell like, but worse not clean. There was hair (not ours!) in one of the beds and on the bathroom floor.Genuine Hotels.com guest review
Needs more sound insulation in walls .... Also FYI four busses there when were there so we shipped eating at hotel ... Tons of places to eat/see all an easy wall away ... Comfortable beds ... Over all I happy good value for the moneyGenuine Hotels.com guest review
"Very nice - great location"
Was a very nice stay. Hotel configuration is a little strange. Very close to all attractions. Short walk to everything in town. Wish it included breakfast because in Hyannis they can be a little pricey. Would stay again.Genuine Hotels.com guest review
It was a nice hotel at a very reasonable price. It was great to be able to walk to restaurants and sites. Everywhere we went was family friendly and I would stay at the heritage again.Genuine Hotels.com guest review
"Hotel needs updating"
Hotel is very outdated. We were put all the way in the back of the hotel an old addition. No elevator, hotel had very bad odor to it. We had no soap. shampoo in the bathroom, we called the front desk and we were told we could pick some up at the front desk which was quite a walk and we had to leave the addition to get to from desk which included a walk […] outdoors. The hotel was in a good location I think that was the only perk. I don't think we will stay here again. Read moreGenuine Hotels.com guest review
The room was clean and the staff was very friendly.and very helpful. The rooms could use some updating.Genuine Hotels.com guest review
"Hotel is badly in need of renovations Over priced"
It was a last resort to stay at heritage. Couldn't find any vacancies from Boston until we got to the cape. Hotel has fixtures that were used in the 80's Housekeeping did not clean out the fridge from the previous occupants. Items were still in fridge. The bedding was from the 80's. Ugly and probably dirty.Genuine Expedia guest review
The only downside was the weather, it rained just about every day we were there.Genuine Hotels.com guest review
Needed hotel close to Nantucket ferry. Good price, older, but pleasant decor, comfortable bed, friendly and helpful staff. Good deal for the price.Genuine Expedia guest review
"Great value in off season!"
Great getaway...right in the shopping district. Room was decent. Hot tub was great. Pool water was appropriately warm and clean...had new rubber replacement lining on sides and bottom.Genuine Hotels.com guest review
"Didn't get what we booked!!"
The only complaint I really have is when booking the room which was an executive king suite I informed the hotel that I would not be arriving until after 9:00 pm. that evening. When we arrived at 9:30 pm we were given a regular king room. We went back to the desk and explained that we booked an executive suite and was told that they were not clean which […] is why we were given the regular room. I was told by the clerk that she could go clean one but it would be an hour. It is now very late so we decided to keep the room and was told we could change rooms the next day and was given days of free breakfast. We ended up not changing rooms because we were already settled in. The room was clean, the tv was very dark and no way of changing it. Great location, tons to see and do. Would come back as long as we get the correct room!!LOL Read moreGenuine Hotels.com guest review
Walls are very thin, you can hear conversations clearly from the next room. Breakfast buffet is expensive and limited. Plenty of good restaurants nearby. Found clothing be hind nightstand near bed. Bathrooms are small and towels are rough.Genuine Expedia guest review
"Best Location On Main Street"
We loved this place. The location on main street is the best, convenient to everything We had a nice balcony overlooking the pool. There was plenty of free parking. The room was comfortable and the staff very pleasant. I have read reviews where some complained about the rooms being old or tired with old style crt TVs. All I can say is our room was very […] nice and was equipped with a nice flat screen TV and a refrigerator. We will book again next year. Read moreGenuine Expedia guest review
First class location, walking distance to the Harbour. Advice from front desk about most convenient entrance for room was off but not by a lot. Last minute upgrade of room was much appreciated.Genuine Hotels.com guest review
"Decent location for price"
Got a good deal here so tried it out. Was very nice considering the location and very near all the restaurants and walking distance to the water area. Might need to drive to the actual beaches if you're not up for some exercise.Genuine Hotels.com guest review
"Clean and within walking distance to the ferry"
This hotel was adequate and clean, although our room had a musty smell. The drain in the shower was in dyer need of cleaning, as well as the sink drain. The hotel staff were barely friendly. Can't beat the 5 minute walk to the ferry.Genuine Expedia guest review
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