"Hotel was close to everything."
After driving for 5 hours was happy they let me in the room early. Girl that checked me in never even looked up at me. Room was musty smelling. When I said hi to house keeping she never said anything back. When I asked for direction to Whale Watching staff was not very friendly. I don't care if your asked the same question a million times a day should […] be nicer to your guest. Read moreGenuine Expedia guest review
Wish there was complimentary breakfast included on online hotel bookingsGenuine Hotels.com guest review
"Different quality of rooms"
The quality of the rooms of this hotel is very different. For this stay we got room in the 3rd floor of the main building and we were very happy with the quality of this room. We have previous stayed in the first floor in the main building and the room was very smelly. We have also stayed one night in the first floor of the Nauset building and again […] the room was very smelly. Some of the rooms need an upgrade to get rid of the smell probably caused by high humidity combined with carpets on the floor. The location of the hotel is fantastic in the main street of Hyannis. The outdoor pool is also very good! We did not have breakfast at the hotel, but at the restaurant next to the hotel (Sunnyside) serving lovly breakfast. There are many restaurant in walking distance from the hotel. The harbour and beach also close to the hotel. We will go back to this hotel if we are in the area. Read moreGenuine Hotels.com guest review
"Very enjoyable stay"
Had a great stay at this hotel! Absolutely wonderful location, right next to many amazing restaurants and bars. Bed was comfortable and the room was very clean. Hotel staff were friendly and accommodating. The only negatives were that the facilities are somewhat dated and the walls are a bit thin. But those two minor negatives didn't detract from a […] great stay! Will definately be returning! Read moreGenuine Expedia guest review
"close to beach"
Not so clen and very poor service front desk and room serviceGenuine Expedia guest review
"Great Location - Close to Harbor and Main Street"
I stayed here with my wife and kids while on a work-cation and the location was perfect. Since I was working everyday my wife did not have a vehicle; but we found she did not really need one. Several days they walked to the beach and other days they strolled on Main Street. Some days they just relaxed in the hotel pools and hot tub. The staff was very […] nice and the restaurant Chauncy's was excellent. My wife who is Asian loved the Fried Rice; and the "Chowdah" was delicious. We would definitely stay here again; good value for the price. Read moreGenuine Expedia guest review
We just loved the hotelGenuine Hotels.com guest review
Very nice hotel and very good price..Genuine Hotels.com guest review
"Location is good. Hotel is icky"
The hotel is a bunch of little buildings. Old buildings. So if you're in a larger group, you probably will be spread about the site. The maid service was not good - we had to ask everyday for an additional towel (there were 4 of us staying in a room with 2 queen beds). The maid service also took forever - very late in the day (6pm), and slow. The rooms […] are old and have a mildew smell. They are big rooms. Read moreGenuine Hotels.com guest review
"Wasn't thrilled, won't go back."
Our family of 4 stay was not horrible but it had enough issues that I would not go back. There was a reason why it was the most reasonably priced in the area. We got put in the back building E, which has no patio or balcony and I read that all rooms had them. But okay, we weren't spending alot of time there. When entering the Building E, you do not […] need to use your key so there's zero security. Rugs are old/worn, walls are banged up/dented, just in serious need of some updating. Got in the room, musty smelling but manageable. When turning on the ac noticed that the vent looked like it had never been cleaned - full of clumps of whatever - same with the vent in the bathroom ceiling, for which there was no switch to even turn it on. Wifi was one of their "bonuses" it was horrible. You could only get access for about 5 minutes at a time, then had to re-login everytime. There was one available outlet in the entire room so with a family of 4, all with cell phones it was a nightmare. Had to charge in the bathroom overnight, had to unplug clock, etc. Just wasn't what the place the pictures showed.... Read moreGenuine Expedia guest review
"Bus stop hotel."
We were greeted by a surley front desk worker that should not be in the hospitality industry. Many others on staff were pleasant. The multi level facility is difficult to naviigate as staff push ahead of you on the 1 small elevator with housekeeping supplies. We went out to diner and returned to the hotel for a hot tub and swim to find they had been […] closed at 9pm!! We went to breakfast and were asked for our "voucher". Apparently they serve bus groups with the buffet breakfast. We should have selected a better hotel there is a lot to choose from in the area. Read moreGenuine Expedia guest review
We arrived at the hotel between 8:30 PM or 9:00 PM, check in was fast. The girl at the frontdesk told us it'd be easier to drive around to entrance C as our room was 124. The hallways were a little warm and older looking. Upon entering our room we did smell a strong alcohol smell but once fully inside we couldn't smell it. I did bring a candle because […] I read this on many other reviews. The room was clean and roomy. We didn't use the hotel pool during our stay but it was clean and I seen maintenance every morning spraying down the pool area keeping it clean. Most of the staff are not good English speaking, I think they are Bulgarian? Our first morning the drain did clog and we told the maid, she smiled and said yes and when we came back it was unclogged so she did understand. This hotel is perfectly located at the beginning of Main St so it is quiet but as soon as you cross the street it's busy and everything is walking distance. I will definitely stay at this hotel again but I will request a 2nd floor pool view. Read moreGenuine Expedia guest review
"Nice Hotel, Central Location"
The best part about the hotel was that there are numerous stores, the beach, the waterfront, the harbor, and pretty much any type of food you could want, all within walking distance. This is especially good because Main Street is one-way, and it's pretty hard to find parking, so it's much easier to walk everywhere. The hotel itself was pretty nice, […] and has an outdoor pool, a shallower indoor pool, and a hot tub. We didn't stay in much, so we can't speak to much more about the building. Our room was a single bed, and everything was comfortable enough. The staff was good at cleaning and very nice in general. However, the wireless Internet is hit-or-miss, and it sometimes works, sometimes doesn't, so if you're planning on using it, you'll want to do so during the day when no one else is around and using it. But you'll probably want to be outside then, so it's probably a moot point. Read moreGenuine Expedia guest review
Heritage House is a great location which was a large reason why we chose it. We walked to the ferry we took to visit Nantucket. Also went on a lighthouse boat tour which was great. Evenings we walked down Main Street for dinner and to listen to entertainment. The pools were clean, daily maid services, and front desk staff very helpful. Downfall was […] the wifi didn't work. Chauncey's Restaurant only open 3 evenings per week though they did have breakfast, but we only do coffee mornings. Read moreGenuine Expedia guest review
I stayed at the Heritage Hotel ten years ago and other than the beds, NOTHING else appeared to have been updated (carpets, bathrooms, etc) The pools are well maintained and the location to the harbor/ferries is very convenient The bed was very comfortable. HOWEVER, my room (102) had mold and mildew covering the ceiling, and the bathroom and fixtures […] are very, very old/outdated. Upon arrival the room was damp and musty smelling. Running the AC helped a bit. I had to rig the tub drain with a spoon to get the water to drain. Make sure you book through Hotels. com and not directly through the hotel or you will be paying way too much for the quality of the room! Read moreGenuine Hotels.com guest review
good basic hotel for what it is. low/moderate pirce, good staff, clean, good breakfast, right on main street. nothing fancy but perfect for what it isGenuine Expedia guest review
"Good Location & Great Staff"
This hotel had everything we needed including a great price and a good location. We were able to walk to the town and the harbor with ease The room was clean and the staff was efficient, friendly and helpful. We felt as though the sides of the outdoor pool needed a good scrubbing and the indoor fridge was very noisy, but the overall stay was very pleasant. […] We will return in the fall. Read moreGenuine Hotels.com guest review
Only bright spot about this is hotel is location and close to restaurants.Genuine Hotels.com guest review
"Very good location"
Perfect location next to the main street and harbour.Genuine Hotels.com guest review
"Nice hotel right on main st and close to beach"
The stuff was friendly. However, one of the women working at the desk gave us the wrong letter of the building and we had to figure it out. It wasn't very convenient that the hotel has 3 separate buildings. Though, it had plenty of free parking space next to each building. The rooms are clean and comfortable. The hotel is very conveniently located on […] main st where all the fun is. There Apis a lot to see and all of the shops nd restaurants are within walking distance. The beaches are only an ~8min drive (plus traffic). Read moreGenuine Expedia guest review
"Convenient to all attractions"
It was good!Genuine Hotels.com guest review
"Nice hotel near beach and shops"
Hotel was close to everything. Clean, room was a little musty. The indoor and outdoor pool were lovely.Genuine Expedia guest review
"Avoid Building D"
The hotel was ok overall however try to check into the main building as it is the cleanest one. Avoid building D as it is smells musty and rooms are not that clean.Genuine Hotels.com guest review
"Old but close to town"
This is an old hotel that needs updating. Adequate room, but small. The bathroom did have 2 sinks. Indoor pool was closed for repair. Outdoor pool was very nice. Note: Continental breakfast is included if you book direct, otherwise it is $10.00 or $12.50+ for a full breakfast. Restaurant across the street has very nice breakfast for under $8.00.Genuine Expedia guest review
"close to all attractions"
We stayed there for 3 nights. It was on sale probably because the indoor pool did not work. I would not ever pay the full price for this hotel. The main problem - there is only one elevator and its location is very inconvenient. We had a room on the 3rd floor and we prefer to take stairs because it was much faster. But with the luggage and with the […] doors that have to be pulled it was inconvenient. Our room was not cleaned at all during our stay. We were leaving a sign for clean up at 9 am but by 2 pm when we usually come back from the beach the room was not cleaned. Then we asked just for towels because we usually take a nap after the beach. Also, some parts of the hall does not have AC, so it was brutally hot. Read moreGenuine Hotels.com guest review
"Close to everything Main St. and Hyannis Harbor"
Hotel is nice just old. Had some mold in my room and without the AC on high it smelled a little moldy. I like this place because you can walk to everything and no car needed. Love the Cape!Genuine Hotels.com guest review
"good location to Hyannis shops and restaurants"
Clean room with a fridge and great location. Good for the price. Staff was nice as well.Genuine Expedia guest review
"Great stay for a budget"
We stayed here a week. If you want someplace clean, but not necessarily all the bells and whistles, stay here. I am someone who needs a clean room and Heritage House did not disappoint. The Hallways were a bit humid and warm, which did not give us a great first impression, however the rooms were very comfortable and seemed very clean. Breakfast was […] great as well. Eggs, bacon, sausage, toast, danishes, cereal, yogurt, coffee, pancakes. The server at breakfast was new. She was kind of rude to the other servers/bussers. We did not use the pool, however many people did so I guess it is good. The location was excellent. Walking distance to anything you want in Hyannis. I would definitely stay here again. Read moreGenuine Hotels.com guest review
Great location and very affordable. Clean and very good service. Would certainly stay here again!Genuine Hotels.com guest review
"On main st- a walk away from everything. ."
No complaints. Smooth sailing. Great and cheap breakfast you can buy separately. Would go back.Genuine Expedia guest review
Hotel is exactly as advertised with great location and confortable rooms.Genuine Hotels.com guest review
"Great Location, need an upgrade"
This is a no frills place. I knew that going in. But this hotel still desperately needs an upgrade. Mostly to get out the smells. The lobby smelled so much like armpit, it was nauseating. The hallways outside our room smelled of smoky carpet. Our room also smelled of smoky carpet, until we turned our air on, then it smelled fine. The location can't […] be beat Read moreGenuine Hotels.com guest review
"Nice Hotel for beaches."
Overall, I was satisfied. The hotel has a decent breakfast buffet or you can ask for the breakfast menu at the Chauncy Bar & Grill.Genuine Expedia guest review
"close to down-town"
Old, musty and over priced. Pool closes at 7:30p.m.? It's the middle of the season,98* and the pool is closed, very strange. Would not go back.Genuine Hotels.com guest review
Excellent location but poor quality. It was perfect for what we needed but if you are planning on spending time in the room/pool it isn't ideal. Room smelled and was a bit muggy. Pool was constantly crowded and had limited hours.Genuine Expedia guest review
First room was uninhabitable due to overwhelming mold odor. Second room was clean and comfortable. 2 star topsGenuine Hotels.com guest review
"we enjoyed our stay"
However it is a mile to walk to the nearest beach. We drove, but to park before 5 PM at a beach is $15 to $25 dollars a day. We went after 5. The rooms are very nice and they offer breakfast at a reasonable price. It does have an indoor and outdoor pool which were both very nice. We would stay there again. Had a problem with our door reader and couldn't […] get in our door easily. We reported it and it was taken care of right away. No other problems than that. Read moreGenuine Expedia guest review
"Very nice Hotel and close to Main Street shops!"
Very clean! My only recommendation would be to make sure you are in the main hotel, this would be the one with the balcony! When we booked we were not aware they had unattached hotels from the main hotel!!! Worth the price!Genuine Expedia guest review
GREAT PLACE TO STAY, CLOSE TO TOWN AND HARBOR, HOTEL ROOM CLEAN AND STAFF FRIENDLY. ROOM SERVICE TO LATE IN DAY S/B LATE MORNNING. OTHER THAN THAT EVERYTHING WAS VERY GOOD.Genuine Hotels.com guest review
"Nice hotel in town on main street"
Hotel staff so so, room somewhat outdated but clean, driving distances to good beaches, walking distances to restaurant and pubsGenuine Expedia guest review
"Good to stay, nice people"
I thought it was nice and I would go back to this place. Just needs to be updated a tad bit, but otherwise a quality locationGenuine Hotels.com guest review
"Old and gloomy"
Very dark. Would not stay there again.Genuine Hotels.com guest review
"Clean and comfortable for a 3.5 star"
We wanted affordable accommodations, but we are used to 5 star. Chose this from the reviews we read. Wasn't sure what we would get, but the rooms were clean and big, we got the executive suite for only a few dollars more and it was worth it.fridge in room , meant we could put wine and food in there. The in room air conditioner is loud but you can adjust […] the fan and temp. Walking to shops, although I would probably stay on a different area next time, but we did not research as well as normal as we decided to go at a weeks notice. At first you may find the rooms mussy, but once the air is on it goes away. We were pleased overall with the hotel, for the price we paid. Although we didn't really use it there are 2 pools that seemed to get good use by others. Great breakfast restaurant next door! Read moreGenuine Hotels.com guest review
The pools were great. They closed earlier than expected. The rooms were clean. The service of the staff left could have been better.Genuine Hotels.com guest review
Very reasonable rates. The staff is helpful and friendly. Walking distance to parks, beach, shops, and many restaurants. We enjoyed our stay and would visit here again!Genuine Hotels.com guest review
"Location was great, close to many sites, nice area"
This hotel is way too noisy! Obviously geared for the under 25 year olds who like to party. No consideration for other guests in the hotel who were trying to sleep at 2-3:00 in the morning. I would not stay here again!!Genuine Hotels.com guest review
Everything was very good and very good location.Genuine Hotels.com guest review
"ok, you get what you pay with a plus: location!"
I've stayed there with my hole family for 2 nights knowing we were going to be all day long out at the beaches or visiting different places. So, for the price, we were pleased to find a clean hotel, with friendly staff. Great location, near restaurants, shops, harbor and all you need. The wifi is hard to reach, so take that into account if you're a […] cell/ipad fan. We just sat at the lobby and had a great connection! =) Read moreGenuine Expedia guest review
"Last resort for catching the Ferry early AM."
The place was a dive..we felt sorry for those who stayed there which included ourselves...It was like the land that time forgot about. The rooms were gross..walls paper thin BUT if you can deal with that it was a perfect location to be for the ferry ride to Nantucket. You could walk to the harbor for dinner and then easily call the Steamship in the […] AM to figure out which lot to park in. Stress free! The hotel was just weird! Read moreGenuine Hotels.com guest review
"Nice Hotel, Friendly staff."
It was A very nice trip. Loved that they had an outdoor and Indoor pool. Loved that you could walk every where.Genuine Expedia guest review
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