"Nice hotel stay."
The staff was very accommodating. Early check-in was no problem and lots of restaurant choices around the hotel.Genuine Hotels.com guest review
Nice hotel for a quick overnight on the way to Branson.Genuine Hotels.com guest review
"Good as usual !"
We stay here almost always when we go to Independence, it's handy and good. Our only complaint is no variety on breakfast. We stayed 2 nights, and would like a little different selection on the second day. And the donuts are tasteless !Genuine Hotels.com guest review
Came into town for a new grand baby. Booked on line. Came in later in evening. Night clerk was nice, polite, friendly. The room was clean very nice. In the morning had the breakfast. It was amazing. Dale was the guy in charge of the breakfast he was over the top efficient. Everything spotless and the food was hot. Thought we were checking out but weather […] caused us to have to stay. We rebooked online again and the clerk that checked us in was Ty. Excelent customer service skills. Will be staying here again when we come back. Can't say enough about the hotel or the employees. Read moreGenuine Hotels.com guest review
It is quite a nice hotel. The staff were all very pleasant and welcoming. Unfortunately, there seemed to be a LOT of kids on our floor, and they were in and out of their rooms all evening, so it wasn't very quiet until after 10:30, but our experience was still a very nice one.Genuine Hotels.com guest review
"Great Stay- Would Recommend for All"
Great stay and one individual stands out for superior customer support and his name was Michael. The hotel was very clean although the previous snow and ice storm occurred a few days prior to my arrival. The staff was super helpful and very courteous. The hotel is located within walking distance of several recognized restaurant chains and is convenient […] to any shopping that may be required. The breakfast was terrific and satisfying and is a perk for staying here. Read moreGenuine Hotels.com guest review
"Easily Found off I-70"
New hotel with clean appearance. Check in smooth & efficient. Nice breakfast in large open room. East to find hotel off I-70. Many choices of restaurants nearby. Costco is just 1/2 mile away.Genuine Hotels.com guest review
"Overall a great stay"
Overall it really was good. There were some minor issues: parts of the carpet that weren't well vacuumed, my key card stopped working halfway through the week, the hot water wasn't always consistent. But overall it was very nice and very affordable. It is located near many restaurants and a major highway so the location is great. I would definitely […] stay here again. Read moreGenuine Hotels.com guest review
"Nice place. Great value."
This Hotel is clean and comfortable, a relatively new building in a newer area of the metro area. Many shops and restaurants within a mile or two, some within walking distance. There was some broken floor tile by the ice machine on the second floor but that was the only problem I saw. The breakfast included scrambled eggs, sausage, waffles and the the […] normal continental items. Not the fanciest place I ever stayed but definitely one of the better values at less than $80! Read moreGenuine Hotels.com guest review
Very nice place. Big room and nice staff.Genuine Hotels.com guest review
Courteous and friendly service. Location is surrounded by good restaurants and shopping close byGenuine Hotels.com guest review
Overall an excellent stay for the price. Went for a weekend getaway to warmer weather with my wife. Pros: quiet location, quiet in the room, great front desk, manager who cares, good pool and hot tub at good temps, comfy bed, good location near bars and restaurants, near kansas city, good continental breakfast with waffles, incredible price and value. […] Cons: can't order movies, only one movie channel without commercials, can't move the oddly positioned tv, can't plug in phone or dvd player into tv, some of the staff lacks the polish you get at some higher end hotels, but all seemed to care and want to be helpful. In general a very pleasant stay. Will return. Read moreGenuine Hotels.com guest review
"The christmas stop over stay."
The stay was good we had our quite time.Genuine Hotels.com guest review
"Very comfortable and wonderful service"
Our stay was wonderful. The only "glitch" was running out of breakfast food on a Sunday morning. But the breakfast guy was SO kind and did his very best to see that all the guests were served as best he could.Genuine Hotels.com guest review
Great. Very friendly and accommodating . no problems at allGenuine Expedia guest review
"Chiefs Broncos game!"
The hotel is in a great location close to the stadium the mall and plenty of restaurants.Genuine Expedia guest review
Great location! Close to shopping and Arrowhead.Genuine Hotels.com guest review
Very comfortable. Sorry great!Genuine Hotels.com guest review
pluses=friendly staff, clean, very comfortable beds. Confirmed request for accessible room ahead of time. Room has microwave and refrigerator, good restaurants all around hotel. only minus=very cold bathroom floor on ground level, but air was warm due to good heater in main room(it was only 20 F outside)Genuine Hotels.com guest review
Close to where my daughter lives.Genuine Hotels.com guest review
We were spending a couple of days in KC and this hotel fit the bill nicely. The amenities were good and the price was right. It is close to the interstate, restaurants and other shopping. Breakfast was good, could have had a few more options (different flavors of bagels, maybe a change from day to day would have been nice. Hot tub was nice and spacious. […] Room was in good condition and had a lot of space. Work out room was nice too. Bathroom next to the workout room needs some attention as rust is forming on the stainless steel. But all in all I would come again. Read moreGenuine Expedia guest review
Would stay here again, very comfortableGenuine Hotels.com guest review
No complaints. Reasonably priced. Courteous staff. Easy check-in and checkoutGenuine Expedia guest review
"Great Hotel - Worlds of Fun"
My whole family was in Kansas for a reunion. We stayed at this hotel to hit Worlds of Fun. All of the closer hotels were booked, but I was very pleased with the quality of the rooms here. The staff was great, breakfast was more than sufficient and good tasting. I recommend staying here.Genuine Expedia guest review
"Our stay experience."
I was okay with the room comfort. It accommodated our family of 5, however the beds weren't very soft. I also was not impressed at all about the pool. It was a 3 foot pool and I couldn't breathe due to how much chlorine was used. The staff were very accommodating when it comes to service however. We needed an extra blanket and that was brought to us. […] We also had a car problem and they had a battery pack to help jump our vehicle to help us get it to a shop. This I would have to say was very unusual but is what made our stay better. Knowing that they were there to help. Overall I would recommend this place as a place to stay. Read moreGenuine Expedia guest review
Hotel was OK. Needs some "refreshing" with painting, etc. but overall it was good. Appreciated the free happy hour with beer and snacks. Breakfast was above average.Genuine Hotels.com guest review
"Very nice hotel"
This is a very clean hotel. The staff was friendly. Rooms and bathrooms were of a nice size. Choice of pillows, firm or soft. Pool and hot tub were clean. Breakfast was as good as it gets for a free breakfast. Eggs, sausage, waffles, yogurt, breads, fruit, and cereal. Many restaurants are close by. About 15 minutes from downtown. Great location if you […] are visiting the east side of Kansas City. Read moreGenuine Expedia guest review
"Great Place to stay!"
We had a troop overnight for a summer fun...it was 4 girls and 2 adults. We got one room and we LOVED it! The rooms were big and all the beds were comfy (even the sleeper sofa). The microwave didn't pop our bags of popcorn well, but the fridge was cold! We were right above the little grill area outside so we could hear people talking all night...but […] after spending 3 hours swimming, it sure didn't keep anyone awake. The pool was a bit small but the kids loved it. Breakfast had a great variety. We would definitely stay here again... Read moreGenuine Hotels.com guest review
Everything was clean and breakfast was good. The fitness center was ok. They did have free weights and an adjustable bench. ( medicine balls also). The room was spacious and the doors to the rooms were heavy duty secure doors.Genuine Expedia guest review
Thought our rooms were a good deal. Our grandkids enjoyed the pool and hot-tub.Genuine Expedia guest review
Room was supposed to be non-smoking but we could smell a smoker had stayed in our room.Genuine Hotels.com guest review
Nice hotel. Really like the size of the rooms and the long bathroom counter.Genuine Expedia guest review
One day our room was not cleaned. When I spoke to the front desk, I was told there was no one available to clean the room. I did not feel that that was a proper response, and the situation was not remedied. Also, the mattresses need to be replaced as you could see how they sunk in the middle before we even sat on them...they were very uncomfortable. […] The location and breakfast were great. Read moreGenuine Hotels.com guest review
breakfast quality has deteriorated.Genuine Hotels.com guest review
"Very Clean, Quiet and Convenient Location"
Great location right off I-70. Hotel staff was great - the lady who checked us in looked up the phone number of the Rib Crib, a restaurant located across the parking lot, so we could order takeout. Would recommend the food there, and there are other restaurants very close by. The room was very clean and quiet, especially considering it was Saturday […] night and there were members of a teenage boys' basketball team and a girls' lacrosse team staying there. Small sitting area with sofa-bed adds some space to room. Appreciated the card indicating which pillows were soft and which were firm - total of 5 pillows were on the king bed, which was great. The extra long countertop in the bathroom is a great amenity -- plenty of room for toiletries. Breakfast wasn't outstanding, but offered enough choices, and at no charge it's hard to complain. Would recommend this hotel. Read moreGenuine Expedia guest review
"Great Place To Stay In Independence"
The hotel staff was great. Very helpful with recommendations for meals and services in the area. Great hotel with a suite for a family of six. Used as base for visiting LDS historical sites in the area.Genuine Hotels.com guest review
Pleasant staff. The breakfast lady worked so hard but was very nice and positive.Genuine Expedia guest review
The room was very spacious. Nice sitting area with desk. Even though we were right by the elevator, we couldn't hear anything. Staff was very pleasant and helpful. Would stay here again.Genuine Hotels.com guest review
"Better than last place"
Not hard to find, access was easy. Pool is only 3' deep but Hot tub was nice and Hot. Overall I would say not dissatisfied but not overwhelmed with my stay eitherGenuine Hotels.com guest review
"Great stay for concerts"
Have to say I was pleasantly surprised. This was so convenient for the Independence Event Center and the hotel was super nice. I would highly recommend this for anyone attending an event at the center it's even close enough to walk if the weather is good.Genuine Hotels.com guest review
"Good as usual"
We have stayed here in the past and it is always good. However this time, when the heater started it "ticked" , It was kinda annoying. Other than that, it was great. We needed a late check out due to late planes, and they were very accomodating. Great breakfast too. Surrounding restaurants are great too.Genuine Hotels.com guest review
"Best hotel on the trip"
Hadn't stayed in any of the Choice chain for a long time, but needed a decent hotel on the outskirts of Kansas City at a decent price. Comfort Suites met our criteria and then amazed us with a huge room, wonderful high ceilings, a truly tasty reception, large bathroom, lovely pool and hot tub, comfy beds, great breakfast, etc. We will return and give […] the Comfort Suites a chance again as we travel. Read moreGenuine Expedia guest review
"Out of town guest"
Our guest enjoyed the stay and raved about how well maintained, clean and comfortable the room was. Very roomy. Close to everything. Shopping, restaurants, etc. Friendly employees.Genuine Hotels.com guest review
Great, no complaints! Breakfast was really good and they had a social hour with appitizers, beer, and soda!Genuine Hotels.com guest review
Very nice hotel-no complaints at all except the coffee lids didn't fit the cups so if you took a coffee to go you were most likely going to spill it in your car.Genuine Hotels.com guest review
Nice hotel, fairly quiet, a bit dated and showing a little wear, though it looked like they were doing some renovating when we were there. The staff were polite and helpful and the beds were comfortable, so I think we would stay there again.Genuine Expedia guest review
We were very pleased with this hotel. Room was quite clean and comfortable. Breakfast was very good and 'free'. Close to Truman Presidential Museum and Library which was the reason for our visit.Genuine Expedia guest review
"Great home away from home one night get away."
Our stay was greatly enjoyed. This hotel even gives you options on pillow firmness! The continental breakfast was very good and when they ran out of muffins the staff were so kind as to make more and bring them to our room!Genuine Expedia guest review
It was a pleasure to stay here it has the best comortGenuine Expedia guest review
"Handy for Royals / Chiefs Games"
This hotel is in a perfect area. Lots of restaurants plus some shopping close by. It is a very quick and easy drive to a Royals or Chiefs game. The rooms are good sized which helps with 2 teenagers. The breakfast was disappointing because they ran out of plates, bowls and pastries and didn't have any to restock. They did, however, have both hot and […] cold items. Read moreGenuine Hotels.com guest review
Response by Comfort Suites Independence - Kansas City Dear Lori, Thanks for sharing your comments about your recent stay with us. I am very sorry that we were not better prepared and better stocked in our breakfast items, and hope you will accept my apologies. I will make sure our inventory and ordering procedures are reviewed and any necessary changes made so this does not continue or recur. I hope we can serve you here again. Sincerely, Ken Jacobs Guest Relations Manager
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