Great location! Close to shopping and Arrowhead.Genuine Hotels.com guest review
Very comfortable. Sorry great!Genuine Hotels.com guest review
pluses=friendly staff, clean, very comfortable beds. Confirmed request for accessible room ahead of time. Room has microwave and refrigerator, good restaurants all around hotel. only minus=very cold bathroom floor on ground level, but air was warm due to good heater in main room(it was only 20 F outside)Genuine Hotels.com guest review
Close to where my daughter lives.Genuine Hotels.com guest review
We were spending a couple of days in KC and this hotel fit the bill nicely. The amenities were good and the price was right. It is close to the interstate, restaurants and other shopping. Breakfast was good, could have had a few more options (different flavors of bagels, maybe a change from day to day would have been nice. Hot tub was nice and spacious. […] Room was in good condition and had a lot of space. Work out room was nice too. Bathroom next to the workout room needs some attention as rust is forming on the stainless steel. But all in all I would come again. Read moreGenuine Expedia guest review
Would stay here again, very comfortableGenuine Hotels.com guest review
No complaints. Reasonably priced. Courteous staff. Easy check-in and checkoutGenuine Expedia guest review
"Great Hotel - Worlds of Fun"
My whole family was in Kansas for a reunion. We stayed at this hotel to hit Worlds of Fun. All of the closer hotels were booked, but I was very pleased with the quality of the rooms here. The staff was great, breakfast was more than sufficient and good tasting. I recommend staying here.Genuine Expedia guest review
"Our stay experience."
I was okay with the room comfort. It accommodated our family of 5, however the beds weren't very soft. I also was not impressed at all about the pool. It was a 3 foot pool and I couldn't breathe due to how much chlorine was used. The staff were very accommodating when it comes to service however. We needed an extra blanket and that was brought to us. […] We also had a car problem and they had a battery pack to help jump our vehicle to help us get it to a shop. This I would have to say was very unusual but is what made our stay better. Knowing that they were there to help. Overall I would recommend this place as a place to stay. Read moreGenuine Expedia guest review
Hotel was OK. Needs some "refreshing" with painting, etc. but overall it was good. Appreciated the free happy hour with beer and snacks. Breakfast was above average.Genuine Hotels.com guest review
"Very nice hotel"
This is a very clean hotel. The staff was friendly. Rooms and bathrooms were of a nice size. Choice of pillows, firm or soft. Pool and hot tub were clean. Breakfast was as good as it gets for a free breakfast. Eggs, sausage, waffles, yogurt, breads, fruit, and cereal. Many restaurants are close by. About 15 minutes from downtown. Great location if you […] are visiting the east side of Kansas City. Read moreGenuine Expedia guest review
"Great Place to stay!"
We had a troop overnight for a summer fun...it was 4 girls and 2 adults. We got one room and we LOVED it! The rooms were big and all the beds were comfy (even the sleeper sofa). The microwave didn't pop our bags of popcorn well, but the fridge was cold! We were right above the little grill area outside so we could hear people talking all night...but […] after spending 3 hours swimming, it sure didn't keep anyone awake. The pool was a bit small but the kids loved it. Breakfast had a great variety. We would definitely stay here again... Read moreGenuine Hotels.com guest review
Everything was clean and breakfast was good. The fitness center was ok. They did have free weights and an adjustable bench. ( medicine balls also). The room was spacious and the doors to the rooms were heavy duty secure doors.Genuine Expedia guest review
Thought our rooms were a good deal. Our grandkids enjoyed the pool and hot-tub.Genuine Expedia guest review
Room was supposed to be non-smoking but we could smell a smoker had stayed in our room.Genuine Hotels.com guest review
Nice hotel. Really like the size of the rooms and the long bathroom counter.Genuine Expedia guest review
One day our room was not cleaned. When I spoke to the front desk, I was told there was no one available to clean the room. I did not feel that that was a proper response, and the situation was not remedied. Also, the mattresses need to be replaced as you could see how they sunk in the middle before we even sat on them...they were very uncomfortable. […] The location and breakfast were great. Read moreGenuine Hotels.com guest review
breakfast quality has deteriorated.Genuine Hotels.com guest review
"Very Clean, Quiet and Convenient Location"
Great location right off I-70. Hotel staff was great - the lady who checked us in looked up the phone number of the Rib Crib, a restaurant located across the parking lot, so we could order takeout. Would recommend the food there, and there are other restaurants very close by. The room was very clean and quiet, especially considering it was Saturday […] night and there were members of a teenage boys' basketball team and a girls' lacrosse team staying there. Small sitting area with sofa-bed adds some space to room. Appreciated the card indicating which pillows were soft and which were firm - total of 5 pillows were on the king bed, which was great. The extra long countertop in the bathroom is a great amenity -- plenty of room for toiletries. Breakfast wasn't outstanding, but offered enough choices, and at no charge it's hard to complain. Would recommend this hotel. Read moreGenuine Expedia guest review
"Great Place To Stay In Independence"
The hotel staff was great. Very helpful with recommendations for meals and services in the area. Great hotel with a suite for a family of six. Used as base for visiting LDS historical sites in the area.Genuine Hotels.com guest review
Pleasant staff. The breakfast lady worked so hard but was very nice and positive.Genuine Expedia guest review
The room was very spacious. Nice sitting area with desk. Even though we were right by the elevator, we couldn't hear anything. Staff was very pleasant and helpful. Would stay here again.Genuine Hotels.com guest review
"Better than last place"
Not hard to find, access was easy. Pool is only 3' deep but Hot tub was nice and Hot. Overall I would say not dissatisfied but not overwhelmed with my stay eitherGenuine Hotels.com guest review
"Great stay for concerts"
Have to say I was pleasantly surprised. This was so convenient for the Independence Event Center and the hotel was super nice. I would highly recommend this for anyone attending an event at the center it's even close enough to walk if the weather is good.Genuine Hotels.com guest review
"Good as usual"
We have stayed here in the past and it is always good. However this time, when the heater started it "ticked" , It was kinda annoying. Other than that, it was great. We needed a late check out due to late planes, and they were very accomodating. Great breakfast too. Surrounding restaurants are great too.Genuine Hotels.com guest review
"Best hotel on the trip"
Hadn't stayed in any of the Choice chain for a long time, but needed a decent hotel on the outskirts of Kansas City at a decent price. Comfort Suites met our criteria and then amazed us with a huge room, wonderful high ceilings, a truly tasty reception, large bathroom, lovely pool and hot tub, comfy beds, great breakfast, etc. We will return and give […] the Comfort Suites a chance again as we travel. Read moreGenuine Expedia guest review
"Out of town guest"
Our guest enjoyed the stay and raved about how well maintained, clean and comfortable the room was. Very roomy. Close to everything. Shopping, restaurants, etc. Friendly employees.Genuine Hotels.com guest review
Great, no complaints! Breakfast was really good and they had a social hour with appitizers, beer, and soda!Genuine Hotels.com guest review
Very nice hotel-no complaints at all except the coffee lids didn't fit the cups so if you took a coffee to go you were most likely going to spill it in your car.Genuine Hotels.com guest review
Nice hotel, fairly quiet, a bit dated and showing a little wear, though it looked like they were doing some renovating when we were there. The staff were polite and helpful and the beds were comfortable, so I think we would stay there again.Genuine Expedia guest review
We were very pleased with this hotel. Room was quite clean and comfortable. Breakfast was very good and 'free'. Close to Truman Presidential Museum and Library which was the reason for our visit.Genuine Expedia guest review
"Great home away from home one night get away."
Our stay was greatly enjoyed. This hotel even gives you options on pillow firmness! The continental breakfast was very good and when they ran out of muffins the staff were so kind as to make more and bring them to our room!Genuine Expedia guest review
It was a pleasure to stay here it has the best comortGenuine Expedia guest review
"Handy for Royals / Chiefs Games"
This hotel is in a perfect area. Lots of restaurants plus some shopping close by. It is a very quick and easy drive to a Royals or Chiefs game. The rooms are good sized which helps with 2 teenagers. The breakfast was disappointing because they ran out of plates, bowls and pastries and didn't have any to restock. They did, however, have both hot and […] cold items. Read moreGenuine Hotels.com guest review
Response by Comfort Suites Independence - Kansas City Dear Lori, Thanks for sharing your comments about your recent stay with us. I am very sorry that we were not better prepared and better stocked in our breakfast items, and hope you will accept my apologies. I will make sure our inventory and ordering procedures are reviewed and any necessary changes made so this does not continue or recur. I hope we can serve you here again. Sincerely, Ken Jacobs Guest Relations Manager
Very nice room clean and neat. Many things in KC area ate easily accessible.Genuine Expedia guest review
"Very nice place especially for business trip"
I would say that this is a nice affordable place but is probably better for the business traveler or for a small family. the pool is very small and not much fun for our teenagers. the breakfast is nice but service was spotty and on one day, no eggs. Still, it's nice that there is a breakfast at all and as I said, a business traveler would be thrilled […] to pick up something before leaving for work. Pool also needed a cleaning. Overall, a great stay for the money. Rooms and beds very comfortable. Read moreGenuine Hotels.com guest review
Response by Comfort Suites Independence - Kansas City Dear Tom, Thank you very much for giving us a 5 star rating for what was clearly not a perfect stay. I am so sorry we did not perform up to our usual high standards and offer my apologies. We value all guest feedback and use it to improve our operation. I hope you will consider giving us a chance to redeem ourselves and regain your confidence on a future visit. Sincerely, Ken Jacobs Guest Relations Manager
This was our first stay with Comfort Suites. We enjoyed it very muchGenuine Hotels.com guest review
Response by Comfort Suites Independence - Kansas City Dear Traveler, Thanks for staying with us and posting your comments. I'm glad you liked what you found here and hope we can serve you again here or at another fine Comfort Suites hotel. Sincerely, Ken Jacobs Guest Relations Manager
"Third bed was painful."
Hotel was fine. 2 regular beds were comfortable, but the hide a bed in the coach was really uncomfortable. The pool was small, but served the purpose we needed it for. Breakfast was really good.Genuine Expedia guest review
This is a nice property with an exceptional staff that goes above and beyond. The evening reception was unexpected and great. Breakfast was very good and the lady that administered the breakfast was awesome. Give her a raise. Very nice overall experience for a family weary from a long day on the roller coasters.Genuine Expedia guest review
"Nice hotel close to I-70"
Stopped here for one night while traveling on I70. The hotel is close to the interstate, staff was friendly, room was clean, quiet and comfortable. The hotel was pet friendly, with an extra $25 fee. Breakfast was the standard muffins, cereal, waffles and juice but the staff kept it well stocked.Genuine Expedia guest review
"Spacious hotel room"
Hotel was nice. The rooms were a great deal for the price. The breakfast was okay.Genuine Expedia guest review
"Not sure who's been reviewing this hotel, but....."
Chose this hotel based on the good reviews it received and was very disappointed! Hotel is worn out and not very clean. Our room, while large, looked like it had not been vacuumed recently, as did the halls and stairwell. Bedding was rumpled and beds sloppily made. Good breakfast.Genuine Expedia guest review
This was a comfortable hotel and great for our family of 4. The only complaint I have is that the carpets were not vaccumed very well in our room or in the hallways and stairway. Breakfast was good.Genuine Hotels.com guest review
Response by Comfort Suites Independence - Kansas City Dear Jenny, Thanks for staying with us and posting your comments. I am very sorry about the poor job housekeeping did in your room and hope you will accept my sincere apologies. I will use your review in discussions and training to improve our operation, so this does not recur or continue. I hope you will stay with us again and let us know what you think of the changes we make. Sincerely, Ken Jacobs Guest Relations Manager
"Nice place to stay"
Our room was very nice, will definitely stay here again :)Genuine Hotels.com guest review
excellent overall. Room and bed were very comfortableGenuine Hotels.com guest review
Children were running and playing in the hallway until late in the night. I wondered why this was not stopped.Genuine Hotels.com guest review
Response by Comfort Suites Independence - Kansas City Dear Kathryn, I am very sorry you were disturbed by other guests and apologize that we didn't do a better job for you. We value all guest feedback and use it to improve our operation. I hope you will give us another chance to earn your trust the next time you are here, and that you will pleased with the positive changes. Sincerely, Ken Jacobs Guest Relations Manager Comfort Suites Independence
The woman and man working at the front desk were absolutely wonderful. They were very friendly and welcoming. Our room was exceptionally nice and overall start was great!Genuine Expedia guest review
Hot tub was out of order however, if you really wanted a hot tub they let you go to the neighboring HotelGenuine Hotels.com guest review
Response by Comfort Suites Independence - Kansas City Dear Traveler, Thanks for staying with us and posting your 5 star rating. I'm sorry about the hot tub being out of order, and glad to know you were happy with the alternative we provided. I hope you will let us serve you here again. Sincerely, Ken Jacobs Guest Relations Manager Comfort Suites Indpendence
I don't often comment on on-line ratings but this was by far one of the best hotels I have stayed in! (And I have stayed in many across the nation). Everything from front desk to room to breakfast was outstanding!!Genuine Hotels.com guest review
Response by Comfort Suites Independence - Kansas City Dear Jennifer T, Thanks for taking the time to comment and post your 5 star rating about us. Its guests like you that make our jobs of providing the best in service, accommodations, amenities and facilities very rewarding. We really appreciate your compliments and look forward to serving you here again. Sincerely, Ken Jacobs Guest Relations Manager Comfort Suites Independence
"Comfortable hotel close to many activities."
One night stay in Kansas City with family. Stay was comfortable. Staff was helpful.Genuine Expedia guest review
Response by Comfort Suites Independence - Kansas City Dear Abby, Thanks for staying with us and sharing your remarks, I'm sorry there were not luggage carts available to you and hope you will accept my apologies. We are also looking at improving our signage. I hope you will stay with us again and let us know how we are doing at that time. Sincerely, Ken Jacobs Guest Relations Manager Comfort Suites Independence
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )