Hilton Florence Metropole - Florence

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Genuine Hotels.com guest review

Close to the airport and rental car returns and a nice clean upscale hotel. Free shuttle into the city center which is nice. Nice restaurant and bar. Only complaint is no free WiFi.

Genuine Hotels.com guest review

Hotel is OK... Hilton kind, little bit small room, but have whirlpool and gym.

Genuine Hotels.com guest review

Great hotel. It exceeded all expectations once I arrived. Only complainant I have is the hotel nor Expedia gives clear directions on either website on how to arrive to the location using public transportation. So I am listing the directions for those who want to explore the city and use public transportation from the main train station, Firenze-Santa […] Maria Novella.....First of all you must purchase a ticket from a vendor inside of the station....secondly, proceed to the rear of the station to catch tram, Villa Constanza heading towards the Alamanni Station....thirdly, you will get off at the Federiga stop to catch the number 77 bus. You will see the hotel to your left. Hope this helps. Also Expedia's website indicates check in is at 4:00pm; this is incorrect the actual check in time is 2:00pm. The hotel does not does exchange currency nor does it have laundry facilities only a service, which most hotels have. Read more

Genuine Expedia guest review

Reception personnel was very friendly and helpful. Unfortunately this hotel has no coffeeshop, simply a small bar in the Lobby area, and the expensive sandwich we ordered there arrived with some delay, and did not meet our expectations considering its cost.

Genuine Expedia guest review

The hotel has grand pretentious, but it's four star decor cannot make up for the fact that it is located in the middle of a working class neighborhood with miles and miles of cheap apartments. That said, the breakfast is excellent, the staff courteous and helpful, and it boasts a free shuttle to and from Florence throughout the day.

Genuine Hotels.com guest review

Have stayed at this hotel before and the best thing is the Hilton quality and service but also the shuttle to the city center (free). There is no airport shuttle but a short taxi ride away. did have an interesting experience with a fire alarm (false) problem...... had to walk down many flights of stairs as elevators not working and alarm blaring. A […] first time for everything. Read more

Genuine Hotels.com guest review

Have stayed in the hotel before and will again. Convenient to Airport eventho no shuttle to airport.....but there is a free hotel shuttle to City Center and back. Excellent service. Is a typical high standard Hilton operation....what you expect.

Genuine Hotels.com guest review

We got an excellent room with tub which was a problem due there is an old lady travelling with me. The staff kindly re allocated us into an adapted room for hadicaped. The bathroom was completely destroyed. We ask the next day for another room and it was not that bad but still less impressive than the room we got first. Excellent customer service, excellent […] breakfast and the shuttle ran without any problem. And there is an excellet Brazilian restaurant right next to the hotel that I really recommend if you are a meat lover. Read more

Genuine Hotels.com guest review

The hotel itself was very clean and the room was very spacious, but it was incredibly dated & soulless. We felt that this was a big disappointment, & didn't feel at home or comfortable in the hotel at all. In short, I would stay at this hotel again.

Genuine Expedia guest review

Staff was great but room had some flaws, Furniture needs updating...rips and stains. The bathroom was nice but shower had half a door and water got everywhere! The hotel is 10-15 minutes from city center which was ok, they had a free shuttle...just get supplies (snacks, drinks) before going back to hotel as everything is pricey (normal for a hotel). […] The restaurant was wack!!! The service was very weird, only 3 tables and very bad service! The FREE breakfast was very nice and the staff there was nice. Also the bed was not comfortable, very hard, not what's expected at Hilton. We stayed at the London Hilton Metropole and it was great!!! If we go back to Florence we'll make another hotel choice. Read more

Genuine Hotels.com guest review

Way outside of town; good for business travel, maybe - not so much for vacation. Nickel and dime you to death; nice enough room.

Genuine Expedia guest review

Main problem: people in our neighboring room were smoking hash and the smoke filtered into our room through the air conditioning system. Moved to a smaller and less convenient room in the middle of the night. Not a good memory of our romantic vacation. The 2nd room was very poorly set up. Shower stall too small to fit a person. Location is definitely […] poor: 20 minutes from the center. The hotel free bus was difficult to catch. Limited schedules and limited seating. We were bumped off twice. A taxi from the city set us back 15 euros. I would not recommend this hotel if you want to be in Florence and enjoy a late dinner or a concert. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nice room, panoramic view, good service, but the worst wifi service

Genuine Hotels.com guest review

Distant from city but this is not a problem. They offer a frequent, free shuttle. Modern and clean. Value for money.

Genuine Expedia guest review

This hotel was very nice, but you had to plan your day around the shuttle times unless you wanted to pay a taxi 20 euros each way. The shuttle didn't run past 10:30pm and only ran at certain times. Most of their staff was friendly, and their complementary breakfast was fantastic.

Genuine Hotels.com guest review

If you want to visit Florence but stay outside the crowds & traffic of the city center, this is the hotel for you. Free shuttles run frequently all day to and from the city, only 15-20 minutes away. The hotel itself is quite nice and conveniently located near the autostrada.

Genuine Expedia guest review

We had a great time at the Hilton Florence Metropole. The rooms were clean and the front desk staff were very helpful. They offer a free shuttle to and from the city, which is very convenient. Just make sure you get there earlier than the scheduled time, because once the 29 seats fill up, they won't allow any extra people on board. It was a short ride […] in and out of the city. We only wish there were a few places around the hotel to grab some food, but it is very residential. We ate one night at the hotel, the food was ok, the service left something to be desired. All in all, a BEAUTIFUL hotel that was clean, with large rooms, and a great stay! Read more

Genuine Hotels.com guest review

its a bargain compare to the city hotels. best breakfast of our 2 weeks in italy, friendly staff, shuttles to city train station, comfort room, parking is free, short drive to the mall(outlet store), tuscany chianti, lucca, pisa, sienna, even to the cinque terre

Genuine Expedia guest review

The Room was comfortable and public areas were nice but the TV and air conditioning were problems. The breakfast and specially the orange juice was memorable. The shuttle to the train station downtown is not frequent enough as the hotel is isolated. Hotel food is rather expensive. The hotel was a great value.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel is nice. The location is a little out of the city as we were expecting. They have a transfer to the city that worked perfect to us . The only point that is not good is the conditions of the room . The room was very dirty and in bad conditions , like the sink was broken and some others stuffs not nice . The rest was very good . Florence is […] amazing to visit.... Read more

Genuine Expedia guest review

Not the most convenient hotel for visiting Florence, although the shuttle bus to the city centre helps. But excellent prices, very friendly and helpful service and good facilities make this ideal for business (I was attending a conference at the hotel) and tourists. Only 15 mins from the airport and with a couple of excellent, cheap family restaurants […] nearby. Read more

Genuine Expedia guest review

Should really be a 5-star hotel. Good comfortable accommodation, great service and great restaurant

Genuine Expedia guest review

I thought the rooms were quite tight (I had a King Deluxe and it was still small), the breakfast which is normally very good at Hilton's was poor and the location was not great.

Genuine Expedia guest review

The hotel was a few minutes away from the city which even made the stay more pleasant. The shuttle from and to the hotel was always on time with plenty of room for everyone. The grocery store is a 15 minute walk away and next door you can enjoy a great pizza with beer or wine with the locals and if you are lucky you may even enjoy some of the local […] talent. Read more

Genuine Hotels.com guest review

Standard commodities available in many of our other italian hotels had an extra charge/were not available at the Hilton Florence Metropole. While the staff was professional and courteous, we could not overlook the infrequency of the shuttle service, unincluded breakfast and inconveniently placed wifi. Normally these are extras but most hotels all has […] included these services. The room and bathrooms were small for two people and the "king size bed" was in fact, two twins pushed together. The glass design does look nice but it is impractical; had to watch out not to completely smash the door on my way into the toilet room. All in all, the Hilton Florence does not stand out in the slightest from its Italian competitors and is much lower quality than its American and Canadian cousin. Read more

Genuine Hotels.com guest review

This hotel is outstanding. The only complaint i would have is the lack of outside seating. With outside lounge available only to executive customers, there was nowhere i could ' top up my tan tan' and relax in the glorious 37° heat. There is great entertainment complex @ 1 minutes walk from the hotel entrance. Restraunts serving traditional Italian […] cuisine or tex-mex / barbecue buffet. A Cinema, bowling and shops for gifts to bring home. It was our 10th wedding anniversary, having told the hotel the reason for our stay, upon entering our room we realised we had been upgraded and given a big of traditional Italian biscuit ... gorgeous gorgeous hotel and staff. Read more

Genuine Expedia guest review

A superb hotel on the outskirts of Florence, we had a fantastic room with a view over Florence. The shuttle bus service is very handy and regular. It does leave on time so don't be late!

Genuine Expedia guest review

Great modern hotel on the outskirts of Florence centre. There was a handy shuttle bus service which took us into the main town so staying out of the hussle and bustle wasnt an issue. Lovely breakfasts but the drinks prices in the bar were very expensive.

Genuine Expedia guest review

Easy access from freeway. Good quality comfortable hotel. Free shuddle bus to town on a frequent basis. Not much in neighbourhood except an entertainment complex with cinema and games. Arrived very early and very obliging and did our room immediatly so we could check in early.

Genuine Expedia guest review

We enjoyed the quality of this hotel. We knew it was out of town and if needed were not afraid to take a taxi. We did not have breakfast included and found the pizza place across the street acceptable for an expresso and pastry; or took the shuttle downtown for breakfast. The only thing we did not like was the internet service. I prefur to e-mail from […] my room and not have to go to the lobby area. Very slow. But the price was great, hotel was great, and my wife and I will book this hotel again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Lovely room, very minimalist decor. King size bed was in fact two single mattresses pushed together, which was not comfortable as one mattress was deeper than the other and a gap kept appearing between the two. The towels supplied were a bit worn and smelt a bit musty. Everything else was fine, shame about comfort of the bed, which after all is probably […] the most important thing. Read more

Genuine Expedia guest review

this hotel has a very excellent service, a shuttle bus to the santa maria novella and a clean and warm room. the staff are really friendly. good job!

Genuine Hotels.com guest review

We stayed at the Hilton for a few days, including New Years Eve (NYE). Everyday the hotel has a free shuttle bus service which takes you from the hotel to the city centre and back, at specific times throughout the day. This journey takes around 20 minutes. The only negative aspect about this is that there is an allowance of a maximum number of people […] (around 30) that can take the shuttle bus for one journey. So you may have to wait until the next service which could be an hour later (usually the shuttle runs every hour). We were lucky in that we never had to wait, but the bus driver is inflexible on this point and won't allow any extra passengers on his bus. The last bus leaving from the city centre to go back to the hotel was around 10.30pm. On NYE, the hotel arranged for a much larger coach and it was running until 3am so we were able to celebrate NYE without having to rush. There is a public bus stop outside the hotel where you can take a bus to the nearest tram station and then take a tram to the city centre. This costs around 2.5euros and the journey takes around 30 minutes in total depending on how long you have to wait for the tram. Alternatively, you can take a taxi to the city centre at a cost of around 15euros. Nearby is a "shopping centre" with a bowling alley and a few restaurants and a casino-style games room. We didn't stay around the hotel much so can't really comment on this much. In terms of the hotel itself, it was fantastic. The room was gorgeous and there were English channels to watch on the TV. The room was clean, the shower was great! No complaints really. One downer was that you have to pay to use the jacuzzi! Overall a great hotel, with well-organised travel facilities to make up for the fact that it is in the middle of nowhere. Read more

Genuine Hotels.com guest review

Love the rooms and service. Glad we stayed away from the busy city

Genuine Hotels.com guest review

Hilton is always a guarantee of good hotels and services. To visit Florence this is the best solution being just outside the city center without the stress of parking and traffic. Their shuttle bus service to downtown is the best solution to visit the city. Good price compared to quality. I recommend it

Genuine Hotels.com guest review

We stayed at the Hilton for three nights and I cannot praise it highly enough. The hotel is located near the airport but there was a shuttle bus that ran regular trips to the main station and back to the hotel throughout the day, finishing at 2230 hrs. The hotel staff were friendly and helpful and the breakfast in the morning was excellent. Would certainly […] stay at this hotel again. Read more

Genuine Expedia guest review

Our stay at the Hilton Florence Metropole was extremely pleasant. The rooms and all areas were very clean. The service was excellent. Everyone was very friendly and very helpful. The shuttle service from the hotel to the centre and back was very convenient. I would recommend it to all my friends.

Genuine Expedia guest review

The Hilton Hotel was comfortable, staff very friendly and helpful, and the bus service into Florence was excellent. We would stay here again.

Genuine Expedia guest review

Room itself was clean and comfortable. Location wasn't good enough though there's a shuttle bus. Breakfast didn't meet my expectation at all but was okay. No sleeper, no gown at room. That's crucial to me.

Genuine Hotels.com guest review

As we knew when we booked, the hotel is very far from the historic center. It wouldn't be a problem if the shuttle service offered by the hotel was good: there is not enough seats for the guests or time options. Almost every time there were people left behind. Also, there isn't an organization of queue or something like it to the ones who arrive early […] to wait for the shuttle: you have to fight - litteraly - for your seat. When we complained to the front desk the guy said it was normal. Also we had problems with our shower - it wasn't working properly - and with the coffee/tea maker - it was disgusting, we complained and nothing was done. Although the room was fine and comfortable, we wouldn't recommend this hotel to anyone. Read more

Genuine Hotels.com guest review

avons choisi cet hotel car proposait un service de navette bien pratique vers le centre ville dans lequel on ne peut pas circuler en voiture sans autorisation speciale; hotel tres confortable.

Genuine Hotels.com guest review

좋았어요~

Genuine Hotels.com guest review

O serviço de translado do hotel para o centro histórico/estação é muito bom e pontual, mas o hotel fica muito longe das atrações da cidade, cerca de 20 minutos de ônibus mais 10 minutos de caminhada do Duomo. A área de lazer (piscina com hidro) estava em manutenção durante os dois dias de minha estadia. O banheiro molha totalmente se você usa o chuveiro. […] O ar condicionado é central e o hotel não o liga se a temperatura exterior estiver abaixo de 22 graus, mas como as janelas dos quartos não abrem, a temperatura do meu estava em 27 graus e sem ar condicionado estava demasiado quente e abafado. Read more

Genuine Hotels.com guest review

2박을 하였습니다. 무엇보다 조식이 아주 마음에 들었습니다. 다양한 치즈, 과일과 빵 등.. 저녁에 bar에서 보는 일몰도 좋았습니다. 클래식한 분위기의 방 상태도 좋구요(이런 분위기 좋아하시는 분께 추천드립니다^^). 교통을 보면, 셔틀보트가 매시간 산마르코 광장으로 왕복을 하니 편리하더군요. 한가지 불편한 점은 공항으로의 이동입니다. 공항까지 한 번에 가는 공항보트는 100분정도 소요됩니다. 아니면 일반보트로 공항버스를 탈 로마광장까지 가서 갈아타야 합니다. 가장 빠른 방법은 택시보트를 타는건데 비싸죠.. (40분 정도 걸리는 듯..) 다들 친절하고 해서 마음에 들었습니다. 다만, 요금이 쌘 편이죠.

Genuine Hotels.com guest review

O hotel é excepcional. Muito bem estruturado, quartos amplos e limpos, atendimento excelente. O Wi-FI no quarto é pago (EU 15,00 / 24 hs) mas a conexão é muito boa. No Hall o WI-FI é gratis mas não é possível realizar chamadas de voz ou video via Skype. O hotel fica a 20 minutos do Centro, porem, nos horários mais requisitados, o onibus que faz o shuffle […] service não atende ao n.o de hospedes. Sugiro que o hotel disponibilize um ônibus maior (a Rede certamente tem recursos para fazê-lo) deixando o micro-onibus para os horários de menor movimento. Se é para oferecer esta cortesia, que a ofereça de forma mais adequada. Read more

Genuine Hotels.com guest review

o hotel é muito bom. É do padrão Hilton. O único problema é que não tem café da manhã e fica distante do centro de Firenze. Contudo, o hotel disponibiliza um micro onibus para levar e buscar os hóspedes no centro de Firenze, perto da estação central de trem.

Genuine Hotels.com guest review