All hotels in Vienna, Austria
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4.4 / 5Excellent

Score breakdown (from 95 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.4
  • Condition
    4.2
  • Neighborhood
    4.6
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4.0 / 5Excellent
"Vienna"
Perfect location in the heart of Vienna! Staff was very friendly & helpful!
Genuine Hotels.com guest review
2 night romance trip Feb 6, 2015
Kevin
US
5.0 / 5Outstanding
"Review of Hotel Bristol"
Great experience. Close to everything, nice and helpful staff, beautiful, comfortable, wonderful.
Genuine Expedia guest review
Other trip Jan 7, 2015
Diana
US
5.0 / 5Outstanding
"Old world charm and polish."
This place is everything I expected and more. The lobby, bar and restaurant are lovely. The rooms are gorgeously decorated - suitable for Austrian aristocracy.
Genuine Expedia guest review
Other trip Jul 24, 2014
Arturo
US
4.0 / 5Excellent
Nice hotel. Convenient location. Staff very friendly. A bit more expensive than adjacent hotels.
Genuine Expedia guest review
Other trip Jul 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Except for no coffee maker, 5 stars"
Terrific concierge service, toilet separate from shower,
Genuine Expedia guest review
Other trip Jul 20, 2014
Mike
US
4.0 / 5Excellent
"Nice Centrally Located Hotel"
The hotel is a grand old lady in Vienna Hotels. Like most ladies here age, she is need of some upkeep, both in terms of staff training and refreshing of rooms. The best aspects of the hotel was the restaurant service, it has a good but limited menu. The wifi is amazingly slow, far slower than hotels in most European cities.
Genuine Expedia guest review
Other trip Jun 28, 2014
Paul
US
3.0 / 5Good
They charged me for my room WHICH I already paid for thru expedia and the charges have yet to be reverse.
Genuine Expedia guest review
Other trip Jan 6, 2014
A Traveler
US
2.0 / 5Fair
"Old, dingy, and in major need of a remodel"
The rooms are not what the pictures look like. I'm sure this was a extremely nice hotel at one time but it is now run down. The carpet looks like its about 30 years old. The rooms are dingy, the walls had stains. It was not even close to worth it for the money. Could have stayed at a much newer hotel for a lot less money. I was less than impressed. Would not stay here again. On a lighter note the staff was friendly and helpful.
Genuine Hotels.com guest review
3 night trip Oct 12, 2013
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel, beautiful location"
A lovely room overlooking the Kaerntner Ring. Luxury shopping and all the beauty of old Vienna at our doorstep. The hotel is simply beautiful - Art Noveau at its finest. The staff is very accommodating. Wish we could have stayed longer!
Genuine Hotels.com guest review
1 night family trip Sep 21, 2013
Cynthia
US
5.0 / 5Outstanding
"Great hotel easy to find"
we had a wonderful time in Prague and our hotel stay added to the experience. It was located within walking distance to many sight seeing attractions and both the train station and the city tram were right across the street which made traveling a little further easy to navigate. To top off an already wonderful experience, we happened to be staying there at the same time as the daili lama!! My sister was fortunate enough to have been included in a prayer session ans we both saw him several times in the lobby.
Genuine Expedia guest review
Other trip Sep 21, 2013
Alison
US
5.0 / 5Outstanding
"Great Location and Great Room"
On a deal on expedia decided to book this hotel (otherwise it was a little out of our price range). We went at a time when Vienna/Austria was having record high temperatures...and this was our only hotel that we had air conditioning....it was amazing! The staff were very friendly and helpful. The rooms were clean and inviting. We definately enjoyed our stay and would stay again if we can fit it in our budget again.
Genuine Expedia guest review
Other trip Aug 14, 2013
A Traveler
US
4.0 / 5Excellent
"Great Option for Vienna"
We had a lovely stay at the Hotel Bristol in Vienna. The location is very convenient to all the great sites, and directly across the street from the Opera House. The staff was extremely helpful. The hotel should be classified as a small boutique in the deluxe category. While not necessarily first class a la the Sacher or Four Seasons, it was very pleasant and elegant. The rooms are small and bathrooms a bit cramped, but overall well appointed and cared for. The surrounding area is bustling with activity. The hotel was undergoing some renovations to the restaurants so we didn't eat there.
Genuine Hotels.com guest review
4 night trip Aug 1, 2013
A Traveler
US
4.0 / 5Excellent
"Location, location, location in Vienna"
We stayed at The Bristol in Vienna. The service is excelent, the location makes everything posible. Big help from Concierge, and doorman!!
Genuine Expedia guest review
Other trip Aug 9, 2013
philip
US
5.0 / 5Outstanding
"Historic Hotel in City Centre"
The Hotel Bristol was centrally located in the heart of the city centre. Transportation to the hotel was easy via subway/airport train as the stop is just around the corner below the hotel (Airport to CityCenter change to U4, 2 stops to Karlsplatz).The staff was excellent and resourceful. The room was decent sized per European standards and the amenities were excellent. There was free internet access in the rooms and a chocolate on my pillow each evening to welcome me back from a day of meetings. The food was pricey at the hotel. I paid $43 US dollars for a small salad with grilled seafood and citrus, but it was delicious nonetheless. Fortunately, there are lots of dining options for those on a strict per diem and/or plan to stroll down the shopping quarter. Major perk. Starbucks a block away for my morning soy tea latte for taste of home. Would recommend the restaurant at the 24 hour hotel. Good food and a nIce outdoor dining atmosphere. A bit of a walk, but worth it.
Genuine Expedia guest review
Other trip Jul 20, 2013
maria
US
5.0 / 5Outstanding
"I would recommend this hotel."
Staff was very willing to speak English & help out!
Genuine Expedia guest review
Other trip Jun 3, 2013
Tony
US
5.0 / 5Outstanding
"Welcome to Vienna"
Mecca for opera lovers, great for shoppers and tourists in general. Staying at Hotel Bristol places one in the middle of the glorious city of Vienna. Tram stops outside front door. The hotel is very elegant, makes one feel special just to walk through the doors.
Genuine Expedia guest review
Other trip May 2, 2013
Helene
US
5.0 / 5Outstanding
Very well-located, classic old style European hotel
Genuine Hotels.com guest review
7 night trip Mar 22, 2013
A Traveler
US
5.0 / 5Outstanding
"Old world elegance across from Vienna State Opera"
Overall, we were very happy with our stay at the Hotel Bristol. We thought the food was really delicious. We bought the plan that included breakfast every morning - well worth it! The concierge was very helpful - getting us tickets to the Musikverein on a Saturday night. He also arranged for the hotel limo to take us to the airport; much better than a cab. Everyone was very polite and never failed to greet us upon entering or exiting. The hotel is close to the Staatoper, the Albertina & the Hofburg complex, the Musikverein, and so much more. I would definitely stay here again and cannot say enough about the wonderful treatment we received. Thank you!!!!
Genuine Hotels.com guest review
4 night romance trip Feb 28, 2013
A Traveler
US
4.0 / 5Excellent
"Watch for excluded services"
While this was a very nice hotel, please be aware that on top of the $300/night room, they charge $25 for 24 hours of internet access and $50 for breakfast which was not included in the rate.
Genuine Hotels.com guest review
1 night business trip Feb 6, 2013
A Traveler
US
5.0 / 5Outstanding
"Charming hotel in perfect location."
The hotel was beautiful, the room large, comfortable and attractive. It was across the street from the opera house and very close to art galleries, museums, shopping. A lovely hotel in a lovely city.
Genuine Expedia guest review
Other trip Dec 29, 2012
Joanne
US
3.0 / 5Good
"Great location - no wifi!"
The Bristol is perfectly located for visits to the Staatsoper and the Musikverein - short walks to both. But they want 9 euros/hour for Internet access, even in the public areas! The room was extremely warm and the only way to control the temperature was by opening/closing the window. Since our room faced the Ringstrasse, we got a lot of street and traffic noise with the window open.
Genuine Hotels.com guest review
2 night trip Nov 24, 2012
Linda
US
5.0 / 5Outstanding
"Great hotel for couples and probably also families"
Great hotel, with great location and service. Stayed there with my wife 3 nights. We got a beatiful Delux room with great view to the Opera house. This Hotel has full return on the money you put into.
Genuine Expedia guest review
Other trip Nov 4, 2012
A Traveler
US
4.0 / 5Excellent
"unfortunate guests at time of hotel renovation"
The hotel was good in many aspects however , we were offered a room where we had to climb two floors without elevator and walk through long interconnected corridors.
Genuine Expedia guest review
Other trip Oct 26, 2012
A Traveler
US
5.0 / 5Outstanding
the service from everyone associated with the hotel was more than excellent.We were upgraded upon arrival and they even drove in our car for us when we couldn't figure out the one-way streets...if there was more than a 10 rating for staff competence they would get it...
Genuine Venere guest review
Other trip Sep 14, 2012
A Traveler
US
5.0 / 5Outstanding
"close to opera, shopping and cathedral"
the hotel is a very nice hotel about 1/2 block from the opera house. Its within a block of a nice shopping mall and starbucks. Its a short walk to the main shopping street. we were very pleased with this hotel and the service/ Everyone was very nice and helpful.
Genuine Hotels.com guest review
Romance trip Aug 25, 2012
Randy W
US
5.0 / 5Outstanding
"fine hotel"
fine hotel with great character. enjoyed our stay thoroughly.
Genuine Expedia guest review
Other trip Aug 18, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Vienna Hotel"
Excellent !
Genuine Hotels.com guest review
3 night romance trip Mar 16, 2015
Brendan
IE
5.0 / 5Outstanding
"Great location. Old fashioned charm."
Stayed in a Deluxe Opera room overlooking the National Opera. Comfortable and very spacious. Lovely bathroom with double sink. Good breakfast. Helpful staff. The hotel has an old fashioned grandeur.
Genuine Expedia guest review
Other trip Sep 24, 2014
El
GB
5.0 / 5Outstanding
"Beautiful city centre hotel"
We stayed at the Hotel Bristol for my Mums 60th birthday. The hotel were so accommodating of our party and the fact that we had a 9 month old with us. They put us in rooms close together and gave my Mum a free bottle of champagne and a beautiful cake. They were so friendly and gave us excellent restaurant suggestions. The rooms were beautiful and very comfortable. The location was perfect and the live screening of the opera was close and thoroughly enjoyable.
Genuine Expedia guest review
Other trip Jun 23, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent Hotel"
Very professional & polite staff. Hotel location is perfect for the inner ring.
Genuine Expedia guest review
Other trip May 1, 2014
Gordon
GB
4.0 / 5Excellent
"Very central"
Very central hotel; beautiful entrance and friendly staff. Did not really use the facilities because so busy being a tourist! However, room was poor, felt like we were in the downtrodden part of the hotel, really hot and could not get the room temperature down. One sink did not drain properly. On the last morning the people in the flat upstairs, which apparently was not part of the hotel, decided to move furniture at 7.00am. Complained and left with a "Bristol cake" but given we had told them on arrival that the room was poor, we felt they could have reacted earlier.
Genuine Expedia guest review
Other trip Apr 28, 2014
J
GB
5.0 / 5Outstanding
"Wonderful location."
A warm welcome from the staff, a gorgeous room in a very central location 10/10!
Genuine Expedia guest review
Other trip Apr 24, 2014
janet
GB
5.0 / 5Outstanding
"How the other half live !"
The Bristol Hotel advertises some rooms at almost £1000 a NIGHT! You won't be surprised to learn that we didn't pay anything like that. In fact we phoned Expedia because we thought they'd made a mistake...£800 for a week. They hadn't got it wrong, they had just, as they said "got us a good deal". The room wasn't overlarge but it was stunningly appointed, with a chandelier hanging in a beautifully decorated room. The hotel itself is immaculately clean and shows no trace of being tired or in need of TLC. If you look at the fire-escape chart on the wall you will see why some of the SUITES are about £1000 a night; they're humungous, but photos in the hotel brochure make all rooms appear equally good, just some are a lot bigger. For those who are inexperienced with Vienna (as we were) it is the home of very rich people, with shops and restaurants catering for them! However, opposite the hotel (part of the Vienna Opera House building) is a lovely street café where we sat and ate breakfast (and frequently lunch and dinner) EVERY DAY for 8 days. Breakfast is 30 euros per person in the hotel but we had delightful breakfasts for 1/3 that, watching the world go by (very slowly) as Austrians appear to live their lives even slower than us Suffolk people. As stated, our week cost us about £800 for the hotel and about £50 a day for our, very excellent, food. Restaurant eating was much more expensive, of course, about £100 for a full 3 course meal.
Genuine Expedia guest review
Other trip Apr 13, 2014
Phil
GB
5.0 / 5Outstanding
"Classic stylish hotel with mod cons"
The Bristol is in an ideal location, next to the opera house and one minute from the subway , around the corner from the large shopping mall and eateries. The breakfast, while expensive, is all you could reasonably need. The staff are dressed from the 1920's and the service is a reminder of days gone by. They can't do enough for you and are always courteous. The decor is elegant and timeless. There only seems to be one lift but magically, I never waited too long. The rooms are compact but OK. Like most Austrian and German hotels the only TV station in English is CNN, one decent English language station would have been a relief. The gym is small and lacks weights.
Genuine Expedia guest review
Other trip Mar 17, 2014
Ronnie
AU
5.0 / 5Outstanding
"Perfect hotel for exploring Vienna"
Hotel Bristol is ideally situated for exploring Vienna and is easily reached by public transport from the airport. The Hotel benefits from excellent facilities and a very high standard of decor throughout. Without exception, the staff were friendly, helpful and professional. Highly recommended.
Genuine Expedia guest review
Other trip Mar 16, 2014
A Traveler
GB
5.0 / 5Outstanding
"Fabulous hotel near city centre"
Beautiful hotel near all the main sights with lovely original decor, very luxurious. Convenient for all the major places to visit, walking distance to the centre, lovely hotel bar open late, staff were very helpful.
Genuine Expedia guest review
Other trip Mar 14, 2014
Jo
GB
4.0 / 5Excellent
"Great hotel, very close to the U-bahn and sites."
Loved the free shoe shining and location. Clean room, free chocolates with turn down service. Had to leave heavy clunky key at front desk every time you want to come and go - not the ideal situation, would have rather done without that.
Genuine Expedia guest review
Other trip Mar 14, 2014
A Traveler
CA
4.0 / 5Excellent
"Nice hotel great location"
Staff were very friendly. Room was a little tired and we could hear people talking in the next room so not that private. But overall the experience was good with no travel problems and the collection at the airport by the transfer taxi was very efficient and friendly.
Genuine Expedia guest review
Other trip Mar 5, 2014
A Traveler
GB
4.0 / 5Excellent
"Close to local transport"
If you want to be near the city centre all the sights and close to the transport city good Restaurants then this is the place. The hotel was lovely clean comfortable with very polite Helpful staff. What I didn't like is wanting to charge me 19 euros to watch a film on TV and also for the internet. I think that was pretty mean. I dnt recommend eating in the restaurant as the Service wasn't attentive menu given to me after 10 or 15 mins where I had to ask twice the food was slow and very over priced. 17 euros for a slice of smoked salmon chopped up when I was expecting a grilled salmon accompanied by perhaps some sort of garnish given that it was a Main and not a starter. I had food in much better places and the breakfast was ridiculously over priced too.overall I was happy with my stay however.
Genuine Expedia guest review
Other trip Feb 20, 2014
Belinda
GB
5.0 / 5Outstanding
"Grand Old Luxurious Hotel"
We really enjoyed our short stay at the Bristol, the hotel is very grand and comfortable and the staff were very friendly and provided excellent service. The food in the restaurant was really good; typical Austrian with an International flavour. We were very happy with our room which was beautifully equipped and quite spacious. The hotel is very conveniently located on the Ring; right next door to the opera with all the attractions of the Old City within easy walking distance. The only complaint I have is that they allow (actually encourage ! ) smoking in the lovely little bar next to the reception area. This goes on even when food is being served in there which I understand is against Austrian law. Since very few places in the vicinity allow smoking this makes the bar a magnet for smokers, particularly cigar smokers, and the atmosphere quickly becomes unbearable as soon as a few people gather. This made it impossible for me to enjoy the bar, and apart from the restaurant, there is nowhere else in the hotel where you can get a drink. Surely it is time for the Bristol to catch up with the rest of the civilized world and ban smoking in all public areas - if only for the sake of the health of the bar staff !
Genuine Expedia guest review
Other trip Feb 4, 2014
John
GB
5.0 / 5Outstanding
"Excellent Hotel!"
The reason for our trip was to go to a Viennese Ball, a once in a life time opportunity for us. The hotel was chosen mainly because of it's location to the ball but it far exceeded our expectations and unexpectedly turned our trip into one of complete luxury. The staff were impeccable, the food was exceptional and the hotel was immaculate.
Genuine Expedia guest review
Other trip Feb 3, 2014
Ellie
GB
4.0 / 5Excellent
"Grand hotel in a grand city"
Centrally located in this city, all amenities we'll kept and all staff very correct and helpful
Genuine Expedia guest review
Other trip Oct 12, 2013
gnats
CA
5.0 / 5Outstanding
"A classy base for visitor to Vienna"
Superb hotel with opulent classic décor; quiet, clean, and great staff. We had a large room with balcony overlooking the Opera House. Wonderful location on the Ringstrasse within walking distance of so many major attractions in Vienna. When they found out we were on our honeymoon, we received a bottle of bubbly gratis! Having been fans for more than 40 years, our only regret is that we didn't find out Leonard Cohen was staying in the room next door after his great concert at the Weiner Stadthalle until he had left. Photos on their web site do it justice, here is one of the lift - a wonderful study in marble, brass, mahogany, leather and mirrors.
Genuine Expedia guest review
Other trip Jul 31, 2013
Rick
GB
4.0 / 5Excellent
"Perfect location."
Staff very attentive and helpful. Paintwork a little worn in areas. Location excellent for everything. Saturday night into Sunday morning very noisy outside which we hadn't noticed any other night. Air conditioning kicked up quite a dust but very welcome in temperates we had, would not have slept without. Housemates very eager to access room but rectified once we came across door hanger.
Genuine Expedia guest review
Other trip Jul 22, 2013
Julie
GB
4.0 / 5Excellent
"Very good"
Very polite and helpfull staff. Traditional furniture but nicely refurbished rooms and bathrooms. I will come back again to Bristol hotel
Genuine Hotels.com guest review
4 night business trip Jul 13, 2013
Faysal
IE
5.0 / 5Outstanding
"Traditional comfort."
Excellent traditional comfort and service. All staff very helpful. Just across the road from the Opera.
Genuine Expedia guest review
Other trip Jun 11, 2013
Peter
AU
4.0 / 5Excellent
"Glimpses of the old world in the center of Vienna"
Hotel Bristol still has the old world atmosphere while I can see the hotel management's efforts to keep the amenities and facilities as updated as possible. The staffs are very friendly and helpful. We got a room overseeing the opera house and the room itself was beautifully decorated and spacious (a separate big closet room plus a few more built in closets), although if you prefer modern decoration this may not be for you. Marble decorated bathroom is also spacious and clean. The location of the hotel was also superb as it was within minutes of walks to the main shopping street and major museums and Hofsburg Palace. I would definitely stay again!
Genuine Hotels.com guest review
5 night family trip Mar 29, 2013
A Traveler
AS
5.0 / 5Outstanding
"Great traditional hotel"
Lovely hotel in central location excellent levels of service
Genuine Expedia guest review
Other trip Apr 17, 2013
A Traveler
GB
3.0 / 5Good
"classical"
very comfortable classic hotel with excellent service. Prices of food/drinks extortionate.
Genuine Hotels.com guest review
2 night trip Apr 4, 2013
A Traveler
GB
4.0 / 5Excellent
"Great hotel in great location"
The staff were extremely helpful and recommended visits and restaurants. They even told us which restaurants neede to be booked and then booked them for us. We were given a brochure advertising an Easter market at Schonbrunn Palace, and the concierge mentioned that we might like another one in the city.They were both good!
Genuine Expedia guest review
Other trip Apr 6, 2013
Anon
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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