Clean and comfortable room. Larger than most in Europe. Spacious lobby with nice gym. Two negatives are the surcharge for WiFi in your room and the high cost of the restaurants.Genuine Hotels.com guest review
It worked well for my needs. The location was the main feature for me. I do wish they have valet available at the entrance of the hotel to help you with the luggage and not at the front desk (which is very far away) when you no longer need them.Genuine Hotels.com guest review
Perfect location; could not warm the room sufficiently.Genuine Hotels.com guest review
The shower had mold around the tub. The shower handle fell off when I tried to turn the shower on. I have stayed in Motel 6s that had cleaner bathrooms than this hotel. I will not stay at this Sheraton again. I'd rather go to the Hiton which is located directly at the airport as wellGenuine Hotels.com guest review
"A restful respite between your destinations"
Our room was very comfortable, clean and quiet. My only observation is that the atmosphere was not particularly warm. It was sterile. Too much steel and glass and not enough wood.Genuine Hotels.com guest review
"Not quite as a five-star hotel"
The benefit to stay in Sheraton Frankfurt Airport Hotel & Conference Center is close to Terminal 1. However, we don't feel that this hotel is 5 star from the services it provided and the type of room we had. It might be just a 4-star. It is also over pricing.Genuine Hotels.com guest review
"This hotel has competition now!"
The television in my room did not work. At 2300, I was told that the only item available from room service was pizza. In a 5-star hotel? Really? This hotel was the only game in town for years, but now it has serious competition nearby which is also walking distance from the terminal. The Sheraton needs to upgrade this property if it wishes to remain […] a player. Read moreGenuine Hotels.com guest review
Excellent, checkin very smooth and I didn't hear a single airplane.Genuine Hotels.com guest review
Good hotel, great service. Only problem was the phone's didn't work.Genuine Hotels.com guest review
Very convenient being located in Terminal one. Downside, there were not enough pillows.Genuine Hotels.com guest review
"fabulous location and service"
Since the Sheraton is connected to the Frankfurt airport, getting to the right terminal is a breeze. The concierge was extremely helpful with information about how to get to our terminal and how to check, while still at the airport, if the flight was going to be on time or delayed. The food in the restaurant on the lobby floor was excellent, as was […] the service. Top notch! Read moreGenuine Hotels.com guest review
"Comfortable and convenient airport hotel"
Due to a winter storm my plans were changes. I booked the Sheraton last minute due to convenience of its location. Thanks for a great might stay during crazy travel!Genuine Hotels.com guest review
"Only positive was location"
It took 35 minutes to check in, bathroom was not as clean as it should be, bed was as hard as plywood and provided zero comfort for sleeping. Hotel restaurant was EXTREMELY over priced and had horrible service; Paid 33€ for a hamburger. Only positive feedback I have is the close proximity to the airport.Genuine Expedia guest review
location was great being connected to the terminal. check-in was initiated quickly but somewhat tedious. got to the room and wanted to throw my feet up and watch an American movie but the movie service for the hotel was on the fritz. staff was rude when I called the desk to determine if the problem was the hotel or a credit card not being on file or […] some such. was told to try the internet service instead, but that such would be an extra $20USD for the night. told the front desk to go ahead and take charge the room with the card I left on file. they said they would call back to confirm activation but never did. frustrated, headed down to the lobby to try to get on the internet and Skype family. connection rate was so slow, couldn't communicate effectively. terrible experience. I believe this hotel is really focused on the conference crowd and less interested in individual bookings based off of my experience. there are other hotels on airport row. pick a different hotel and save yourself some grief... Read moreGenuine Hotels.com guest review
"Overpriced and tired."
This hotel is overpriced and has tired facities. The thermostat in my room was broken and never fixed despite 5 calls.Genuine Expedia guest review
Staff very helpfull. Extremely convenient.Genuine Hotels.com guest review
"woken by flight attendants who had been given room"
Stay away from the Sheraton attached Frankfurt airport. The similarly attached nearby Hilton hotels are much nicer and more comfortable (I also recently stayed there). By comparison the Sheraton's bed and linens I experienced are cheaper and uncomfortable, the bathroom and room lighting was dated and depressing. And they had random wakeup calls to my […] room (none were asked for); and they also tried to give the room to a flight attendant arriving very early in the morning who woke me trying to get into the room. Read moreGenuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear Sir or Madam, Thank you for staying at our hotel. I am so sorry that we have packed so many unpleasant memories into your luggage. We will take your critical feedback to heart and improve our standards. We really regret that you did not have a nicer stay. We would be happy to get another chance and hope we can welcome you back soon. Best regards, Tino Lindner Hotel Manager Sheraton Frankfurt Airport Hotel & Conference Center
"Wish the Check-in Staff were warmer!"
I arrived after 30 hours of travel, absolutely exhausted, & I looked it as well - no acknowledgement from staff at front desk when I checked in (not the first time I had done something like this). Surprised me, not the usual Hilton welcome! My room was great, clean & comfortable - everything worked & easy access to internet. Staff in restaurant @ breakfast […] were very friendly - total opposite from the colleagues the evening before. Read moreGenuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear KLMatsalleh, Many thanks for your review. As we are deeply committed to achieving our guest`s total satisfaction, your opinion is very important to us. Our team works very hard to make our guests feel at home during their stay. Please accept my sincere apologies that we did not make you feel welcome upon arrival. We appreciate the time you took to share your concerns, and it is our hope to see you soon again. Best regards, Tino Lindner Hotel Manager Sheraton Frankfurt Airport Hotel & Conference Center
"Needs some work"
I stay at the airport several times a year and usually stay at the Hilton Garden Inn. I thought I would give the Sheraton a try. The hotel is ok. The hallways on the fourth floor need to be refreshed. My room was fine. The hotel just wasn't quite up to what I expect from a Sheraton. Service in the dining room was slow. My duck was good and so were the […] desserts. My colleagues meals were ok. The Hilton Garden in is in better shape, but not as convenient to the terminals. Read moreGenuine Hotels.com guest review
"In the airport..convenient for overnight layovers"
The hotel is fairly nice. The shower head in our bedroom did not work..we called for service but by the time maintenance got there to fix, we had already cleaned up because it was late, we had a full day of traveling and wanted to go eat..Which is the case with many guest in an airport hotel, so a non working shower is inexcusable. Also for two people […] we had one tiny bottle of shampoo and one tiny bottle of soap. So, none left for a second shower. Overall, it was an okay stay for one night in between flights, but not the standard we expected from Sheraton and for the rate we paid. Read moreGenuine Hotels.com guest review
"Pricey hotel, low budget stay"
The hotel room was very dusty and dirty. There was a very offensive odor in the bathroom, which was also a problem in one of my colleague's rooms as well. The A/C did not work, putting out a meager amount of cold air at the lowest temperature setting. Internet usage is not included, which is just as well, since although I purchased the 24 hour pass, […] I only got 2.5 hours. Skip the hotel restaurants -- they are a complete ripoff with subpar food and horrible, slow service. Read moreGenuine Hotels.com guest review
"Super convenient to the airport"
This hotel is ideal for anyone looking for a convenient place to stay, either upon arrival or just before departure from the Frankfurt airport. The hotel is physically connected to the airport with a walkway, making getting to the airport from the hotel about as difficult as getting from the parking garage to the airport at other locations. A good-sized […] train station is also part of the complex, so this hotel really is at the center of a major transportation hub. The hotel is clean and pleasant (and big) and perhaps most importantly, quiet. I did not notice any aircraft noises from my room. I have personally gotten tired of international trips that turn into 20-24 hours of travel, with connecting flights on both ends of the transatlantic flight. Using this hotel in the middle of such an expedition can greatly reduce the stress and let you arrive at the final destination much less exhausted. It also lets you choose local flights that are much more convenient. Instead of having to catch a 6:00am flight out of, say, Copenhagen in order to make your connecting flight in Frankfurt (thereby ruining your last night in Copenhagen) you can take a later flight to Frankfurt, grab a comfortable night's sleep at the hotel, then walk, refreshed, to your Frankfurt flight in the morning. I will be using this hotel on all of my international flights from now on. Read moreGenuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear Robert, Thank you for leaving a comment here on your stay at our hotel. You mention the unbeatable convenience of our location, which is indeed a great plus for travelers. Our airport hotel is surely the first address for travelers who do not want the hassle of taxis or public transportation. And considering the feedback of our guests, we can guarantee a nice and relaxing stay without any noise from the airport or motorway. I hope your next trip will include a stay at our hotel again. With best regards, Tino Lindner Hotel Manager Sheraton Frankfurt Airport Hotel & Conference Center
Arrived early and ended up to pay $220 more for some thing clearly caused by hotel 's information help desk. Room was extremely cold and heater was not working. I could smell cigarat smoke from my room. Staff was pretty much rude. never ever go back to Sheraton hotel .Genuine Expedia guest review
For a one night stay before flying out of Frankfort in the morning this hotel is ideally situated. It is pricey for what you get but my only real gripe was the Internet situation. For what you pay for this room per night they should provide free WIFI in your room and not make you sit in their lobby with free, but less than "high" speed WIFI.Genuine Hotels.com guest review
"Hilton is better"
The hilton is the same price and it's newer and much nicer.Genuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear Sir or Madam, Many thanks for staying at the Sheraton Frankfurt Airport Hotel & Conference Center. Just because something is newer it does not mean it´s automatically nicer. We have a wonderful team of committed and dedicated hotel professionals who work hard to make our guests feel at home during their stay. We will continue to focus on our excellent customer service and hope to see you again someday. Kind regards, Tino Lindner Hotel Manager Sheraton Frankfurt Airport Hotel & Conference Center
"Convenient for the night before an early plane."
This is a comfortable, modern American-style hotel which we chose because it is right in the airport. However, it is r't really pricey. Not only isn't breakfast included, as it is in most German hotels, but it is extremely expensive if you choose to have it--29 Euros for a continental breakfast. We decided not to eat breakfast there, thinking we could […] eat in the Frankfurt airport. However, we did not realize that Terminal 1, which is where US Air is based, has no restaurants, so we ended up having a quick sandwich from a cart.They also charge for an internet connection, which we got free at other hotels in Germany. Read moreGenuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear Harriet, Thank you for staying at our hotel again and giving us your feedback. For our hotel guests, Wi-Fi access points are available free of charge in the lobby and Link@Sheraton as well as inside our Club Lounge, Club and Towers rooms and Suites. Other than that mentioned we offer internet packages for one hour, three hours or an entire day. The prices are reasonable compared to our competitors. And by the way, we offer a “breakfast to go” at our Glasshouse lobby café for less than 10 Euros. Maybe that is a suitable option for one of your next stays? Beside the breakfast and internet charges, you seem to have enjoyed your stay. I hope that you will consider staying with us again and would be thrilled if you would return to Frankfurt and our hotel any time soon. Best regards, Tino Lindner Hotel Manager Sheraton Frankfurt Airport Hotel & Conference Center
"It's all about location"
The hotel is a bit run down. Most of the decor and furniture seems dated. But you can step out of the hotel and walk to your flight. Can;'t beat that.Genuine Hotels.com guest review
"Location to airport is main reason to stay here"
Check in staff very friendly and fast. Location of hotel very convenient to FRA airport. Connected by a covered walk-way. Toilet in my room was malfunctioning. Restaurant food mediocre.Genuine Hotels.com guest review
"Experiences at the hotel."
After registering and getting the room key cards with the room number indicated. when we got to the room, the keys did not work. Went back down stairs to have it checked...we were given the wrong room number. Once in the room, it was very warm for our liking. We asked housekeeping supervisor for assistance in cooling the room and she didn't know how. […] After much playing with the controls we finally figured it out. Went down the hall for ice as indicated, but unfortunately there is no ice machine on the 8th floor. Had to walk down 4 flights of stairs to find an ice machine. They also neglected to tell us you need your room key to activate the elevator. When all of this was brought to their attention, it was just 'sorry'. Read moreGenuine Expedia guest review
"Surcharge for Internet"
It was a comfortable stay; however, for the price I paid for this particular hotel room, you would think that Internet would be free. By the way…Thanks for the complimentary water.Genuine Expedia guest review
We stayed at the Sheraton for 3 nights at the end of a 4 weeks trip through Germany.It was a perfect ending. Arriving late evening- hotel entrance by car difficult to find - but very convenient once we fond it.. Turned in our rental car to Sixt and had a pleasant dinner at the Kaefer Restaurant at the airport. The next 2 days we took a train to the […] city - again very convenient from the airport rail station and had an early luggage check-in the last evening, took care of custom free purchases and had a leasurely stroll to the gate the next morning for our return flight without any preassure . Read moreGenuine Hotels.com guest review
"Expensive for what it offers"
The only thing this hotel has going for it is that it is right at the airport, so it is convenient for an overnight stay. But all things considered, it is disappointingly expensive, all services are charged extra, 32 Euros for a breakfast!!!??? Please! Of course I did not take it. For what they charge for a one night stay, they could very well include […] the breakfast. The internet was so so. I could only connect my laptop, but even though I accepted the extra charge (19 Euros for up to three devices), I could not connect my iPhone. I called the service desk, which after a long time answered only to tell me that I would need to come down for them to help me...). I told them to cancel the three-device charge and just leave the 9 Euro charge for one device. The next day I had to again explain to the clerk that I had not been able to use the three devices, but only my laptop, because the 19 Euro charge was still on my account. She accepted my explanation and credited the 19 Euros and only charged me 9 Euros. At least this clerk was amiable. Read moreGenuine Expedia guest review
Hotel was perfectly located for early flights. Rooms were very clean and comfortable except for the pillows which were terrible. Restaurants were mediocre. Staff was both helpful and pleasant. Room was overpriced -- you pay dearly for location.Genuine Hotels.com guest review
it was a great and clean hotel, it had a very large entrance, location was @ the Frankfurt airport, it was hard to find only because the law does not allow any signs @ the airpost other then that it was a very pleasing stay. i would recommend this hotel to a friend. thank youGenuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear Sir or Madam, Thank you very much for your feedback. It is a good feeling to see that you would recommend our hotel to a friend. I am very happy that you gave us such a nice and warm-hearted feedback. We really look forward to seeing you soon. Danke and best regards. Sascha Konter General Manager Sheraton Frankfurt Airport Hotel & Conference Center
great place to stay train to Frankfurt 3 min walk and 12 min ride to city cost better than taking cab. Surprised how clean and safe it is to travel on at niteGenuine Hotels.com guest review
Superb hotel;although expensive. We finished our two week excursion in Germany with a reservation here for our final night BECAUSE we could turn in the rental car at the airport, then easily walk to our room, and in the AM walk over to the airline desk as well. Excellent restaurant, by the way, but again not inexpensive. The hotel location was such […] an advantage, with the hotel actually ATTACHED to the airport. Read moreGenuine Hotels.com guest review
"Close to the airport"
This hotel has the advantage of being right in front of terminal 1 so you can even use a cart to take your luggage out of the room and into the terminal. Other facts about the hotel are not so pleasant, room hallways smell of tobbaco, rooms are standard nothing fancy and the food and parking rates are really expensive, taking advantage that you are […] not going anywhere else because of your travel circumstances.. Read moreGenuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear Adrian, Thank you for posting your commentary. You mention the unbeatable convenience of our location, which is a great plus for travelers. There is actually no hotel closer to the airport. I regret that we did not fulfill all of your expectations. We have renovated a big number of rooms. Maybe next time you want to book a Superior or Club room to enjoy the fresh, new interior for maximum comfort. We hope to welcome you again and look forward to seeing you. Best regards, Sascha Konter General Manager Sheraton Frankfurt Airport Hotel & Conference Center
"OK airport Hotel"
No atmosphere but it is an hotel located at the airport. Easy location. Long line to check in. No direct check in which is not convenient for this kind of hotel. Room has a awkward shape but well appointed. You have to pay for internet connection despite the already high price of the room. There are nice restaurants, open late, nice surprise.Genuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear Sir or Madam, Many thanks for booking our hotel. The score you gave us is something in between good and bad. I regret that you did not feel entirely at home. Our room design is modern but simply so that guests from all over the world will find a welcoming place to stay at our hotel. Maybe you want to try another room category at your next stay. I am sure a Superior or Club room would leave nothing to be desired by you. In any case, should you need a hotel room in Frankfurt for your next journey, we would be happy if you would choose our hotel again. Best regards, Sascha Konter General Manager Sheraton Frankfurt Airport Hotel & Conference Center
"Attached to the Airport"
We had a very early morning flight out of Frankfurt and chose to stay as close as possible. This hotel fit the bill and was attached to the airport via a walkway. Even though our stay was very short - we found the hotel very nice, clean and comfortable. Our only complaint is we couldn't figure out how to get into the hotel with our rental car. We must […] have driven around the airport 10 times - but that's not the fault of the hotel. Read moreGenuine Hotels.com guest review
"Needs more staff"
The hotel has a favored location within the airport and offers clean rooms and generally good service. But when flights are cancelled (which is probably reasonably frequently), the hotel is poorly staffed to deal with flight customers diverted to airport hotel stays. The point of an airport hotel should be convenience, so waiting as I did in a line […] of 25 people to check in at 11 pm is unacceptable. Read moreGenuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear David, Thank you very much for your feedback. I appreciate that you took the time to write a few sentences about your experiences. Unfortunately flight delays or cancellations cannot be planned in advance. I am sorry that you had to wait upon check-in but please trust me when I say that we did our best to make all the flight passengers happy. I hope you had a good journey home and could finally relax after your troublesome journey. Thank you and best regards, Sascha Konter General Manager Sheraton Frankfurt Airport Hotel & Conference Center
"Not worth $230"
The biggest plus to this property is its access to the Frankfurt Airport--particularly Terminal !, Terminal 2 is a bit of a commute, but there is a shuttle and a small train for that, both free.This hotel really needs some updating, the room was worn. Your choices for food are 1. Room service or room bar; 2. Hotel restaurants--pricey; 3. Airport food--'nuff […] said. Read moreGenuine Hotels.com guest review
This hotel is perfect when you are taking a flight to/from the Frankfurt airport. It's conveniently attached to the terminal and is located just steps away from multiple restaurants and amenities. Highly recommend.Genuine Hotels.com guest review
"Great location for plane to train layover"
Staff was very helpful and courteous. Room was very nice and quiet considering it is next to airport and train stationGenuine Hotels.com guest review
"Great for Overnight Stay Before Early Departure"
Stayed overnight before early departure. Hotel is across from Terminal 1 and from bus stop to Terminal 2 5 minutes away. Very large hotel with a series of restaurants, bars, etc. Easy access to trains and buses to city and Germany/Europe. Parking could be very expensive. Free WiFi in the lobby, charges for in room Wifi (this is outrageous for the cost […] of the room). Rooms are large, modern and well appointed with fine bathrooms and very clean. Read moreGenuine Hotels.com guest review
"Close to airport and subway"
Great location. It is ideal if you have an early flight. You can just walk into the airport terminal. The hotel is expensive, but you are paying for convenience. Downtown Frankfort is a 20 minute subway ride away. The hotel staff was very nice and helpful. The room was clean and nice.Genuine Hotels.com guest review
"Overnight layover in luxury!"
I had an overnight layover on my way from Prague back to the States and I was dreading the experience, until I found the Sheraton Frankfurt. What a pleasure to walk from my gate to a fabulous hotel, and head back out the next morning. So relaxing! Great room, great accommodations. The reception staff and bell staff were wonderfully helpful and pleasant, […] and gave me lots of good information about the amenities available to me on my brief stay. I would most assuredly stay at this hotel again if the occasion arises in future travels, and will definitely recommend the Sheraton Frankfurt to my traveling friends. Thanks so much! Read moreGenuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear Barbara, I am pleased to see that you booked our hotel to have a relaxed start to your homeward journey. Thank you for staying at the Sheraton Frankfurt Airport Hotel & Conference Center and giving us your feedback. We would be happy if you would consider booking our hotel again. Best regards, Sascha Konter General Manager Sheraton Frankfurt Airport Hotel & Conference Center
"Good Hotel terrible food"
Good hotel stay before traveling back to the states. Avoid the German restaurant as the food was not German and essentially sucked. Restaurant staff didn't care after I showed them the plate of slop I paid over 60 for. Sad.Genuine Hotels.com guest review
"Convenient to airport"
The hotel is convenient to the airport but very difficult to find the entrance to. We could see the hotel from our car but could not find the entrance. We parked in business parking lot and walked into the airport terminal, which again had poor signage. Eventually made it to reception. The bell hops were kind enough to walk to our car to help with luggage. […] We used the fitness center which rivals any hotel fitness center that I've seen. So basically our only complaint is the poor signage while trying to drive to the hotel. Read moreGenuine Hotels.com guest review
"Good Hotel For Air Travellers"
Reception w as quick and efficient. The room was quiet, clean, the bed very comfortable. Concierge Service among the best I have encountered.Genuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear Marlis, Thank you for choosing Sheraton as your preferred hotel for your stopover in Frankfurt! Your fantastic feedback is highly appreciated and we are glad to read that you enjoyed your stay with us so much. We do hope we will have the pleasure of being your host again at Frankfurt Airport soon. Best regards, Sascha Konter General Manager Sheraton Frankfurt Airport Hotel & Conference Center
"Nice hotel at the Airport"
Very comfortable room and great location if you have an early flight.Genuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear Sir or Madam, Thank you very much for your comment and for taking the time to write about your stay at our hotel. We appreciate your positive feedback. We look forward with pleasure to serving you again. In the meantime, all the best, Sascha Konter General Manager Sheraton Frankfurt Airport Hotel & Conference Center
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