"I loved it :)"
The guest relations person Camille was particularly helpful and deserves special commendation for her attentive and kind care of me. I'm looking forward to staying at the Frankfurt Airport Sheraton on my next trip to Germany! And I highly recommend it to others.Genuine Hotels.com guest review
I always feel that I am home when I get to the Sheraton even though I live in Texas!Genuine Hotels.com guest review
"The best customer service"
Great service, they even took us to the train station and helped us buy tickets to downtown,Xmas Market ! They really went out of their way to help us. Very easy to get back to the terminal for your flight. You can't go wrong !Genuine Hotels.com guest review
Better pillows needed, but great easy location and great serviceGenuine Hotels.com guest review
"The way to catch an early flight"
If you are taking an early morning flight this hotel is ideal. I was very pleased with the staff - when I couldn't get to the phone to take my wakeup call someone can and knocked on the door to check on me.Genuine Hotels.com guest review
"Quiet airport hotel"
Great Points - bed was VERY comfortable & sound proofing was extraordinary. Bathroom was FABULOUS. Room was very clean. Bad Points - no pay television available. No ice machines. After searching three floors,had to call room service for ice. I accessed (throught the elevators) floors 8,7, and 6 without a key card while looking for an ice machine. Elevator […] buttons did not work properly. No instructions in room for accessing Sheraton internet. Wake up call on TV did not work. Not what I expected from a Sheraton. Read moreGenuine Hotels.com guest review
"Sheraton Frankfurt, Germany"
It was very difficult to figure out how to enter the hotel with a car. Upon arrival, the front desk kept taking their SPG guests without telling and me that someone would be with me soon, just a little old fashioned common courtesy is always appreciated. Also, there was horrible lighting, so difficult to read. While we were given a non-smoking room, […] there were 4 cigarette burns on the side table and the desk. Otherwise, our room was fine. Getting to our room was soooo smokey that I had to cover my face so I could tolerate it. There should be non-smoking floors so those of us who don't choose to smoke can make that choice. Read moreGenuine Hotels.com guest review
"Great locartion if you have an early flight!"
The hotel was a great location. Easy access to the airport terminal shuttles. We pick this location so we can drop off our car and catch an very early flight. The two areas that I was disappointed in were checking in and the restaurants. When we checked in there was a long line of people whose flight was cancelled. It took well over 45 minutes to check […] in. The restaurant service was very slow and the dining options were limited. This really cut into our time for sleeping. The room was very quiet considering how close the hotel is. Read moreGenuine Hotels.com guest review
This hotel provides easy access to the airport. Unlike other reviews, I found it to be very comfortable. It is expensive, but you pay for the appreciated convenience.Genuine Hotels.com guest review
"Sanctuary from the airplane"
Great staff. very helpful. Nice bar for the travelor to get an odd-hour bite and drink. The Wifi was problematic, a poor 'welcome' for the long range business travelor to get off the plane and then have to fill out forms, call the desk etc. to get on WiFi. Explian to my why WiFi is not free and open at this higher end hotel?????Genuine Hotels.com guest review
This hotel is so convenient especially when taking an early morning flight out of Frankfurt. The hotel is clean, quiet and has everything you need for a nice evening. Right above the train to the city makes an easy way to travel into town for dinner or sightseeing.Genuine Hotels.com guest review
All the amenity and service you can expect from a Sheraton. Easy access to the airport as well.Genuine Hotels.com guest review
We really enjoyed it. It was very convenient for our morning flight.Genuine Hotels.com guest review
"Construction at the hotel"
The hotel was OK. I have stayed there before. The problem this time was that outside my room there was construction and constant banging. I wanted to take a nap after an overnight flight but could not.Genuine Hotels.com guest review
"I don't recommend this Hotel"
Very poor Hotel, rooms smell is bad, bathroom very poor, shower water was not strongGenuine Hotels.com guest review
"Frankfurt September 2014"
This is one of the best airport hotels I have ever stayed at and there have been many. The location is magnificent right adjacent to Frankfurt Terminal 1 where everything is easily at your disposal. The hotel is modern, well equipped, all amenities expected/needed etc at an acceptable price. Definitely to recommend.Genuine Hotels.com guest review
perfect hotel that's right at the airport above Train Staition. Can't miss your flight! I always stay there since years. I get there a day before my flight with the train and fly the next morning.Genuine Hotels.com guest review
"Great for early morning flights"
I highly recommend this hotel if you have an early flight out of the Frankfurt airport.Genuine Hotels.com guest review
"Short walk from the airport."
The room was nice and clean but the bed was awkward to sleep in because of the "hi pitch" center.Genuine Hotels.com guest review
"not 5 stars hotel"
bathroom was very old without maintenance, this hotel did not reserve his high price.Genuine Expedia guest review
one hour to check in.... 30 min to check out.... :( Old rooms to outragious prices!Genuine Hotels.com guest review
Very good location for the airport. The hotel staff was good and the hotel clean.Genuine Expedia guest review
This place is getting tired! The upholstery on the chairs are worn and it was really not that clean as our side chair had dog or cat hair all over it. They did move us to another room but not much of an apology. Next time I'm going to take a shuttle to another airport hotel for alot less money and one that is newer.Genuine Hotels.com guest review
The bed was the firmest or hardest bed I have ever encountered in a hotel.Genuine Hotels.com guest review
"close to airport"
The location was perfect for our layover. You really pay the price for the location. Expensive room, expensive meals, expensive wifi (which works only part of the time).Genuine Hotels.com guest review
"Below ordinary hotel"
Other than the location if you need an airport hotel, I would strongly recommend against choosing this hotel. The corridors have a musty smell, the room is so basic and the room cards do not work despite changing them twiceGenuine Hotels.com guest review
Hotel is currently undergoing upgrade on the in room Wi Fi so there in no service at this time.Genuine Hotels.com guest review
"Very nice hotel"
I have stayed here several times and this is an excellent hotel. Very conveniently located and helpful staff. Would recommend it to anyone who has a layover in Frankfurt on their way to/from the states.Genuine Hotels.com guest review
at the airport , great if you have a morning flightGenuine Expedia guest review
"So convenient to terminal."
Great soundproofing, friendly and efficient staff, great food, quiet room.Genuine Hotels.com guest review
"Great to get to airport..."
Excellent!Genuine Hotels.com guest review
"Comedy of Errors!!"
Signage to this hotel is the worst in the history of hospitality........you can see the hotel from a mile away, but you try getting there!!.............absolute joke. Phone did not work in the room. Walked to lobby to get a resolution. Could not fix phone, wanted to send a service tech to our room......we only had 7 hours in the hotel anyway....So […] I declined. He PROMISED therefore to send someone to our room to ensure we had a 4.30am wake-up call by knocking on the room door. This tap on the door never happened and we would have missed our flights. Thankfully we set both our Iphones, as we did not TRUST to get a wake-up call by knocking on our door. Room was fine otherwise. Restaurant Good and connectivity to T1 was beneficial. However this hotel FAILED on the fundamentals of a global chain adjoining an international airport of the magnitude of Frankfurt Airport. Sheraton's are consistently BAD globally and this will be my final stay in a Sheraton this lifetime Read moreGenuine Expedia guest review
"ok for an airport hotel...overpriced"
Rigid mattress. Lousy restaurant. No shuttle into town, as advertised.Genuine Hotels.com guest review
"Would never have paid full price for it."
This hotel is supposed to be a 5 star hotel. If you want wi-fi in your room you have to pay 9 Euros! The room was a little outdated and needed some renovations peeling wallpaper, broken tiles etc. The hotel restaurants were extremely expensive. Very convenient location though. I would not have paid full price for it.Genuine Expedia guest review
"Getting a bit dated but still fine"
Overall stay was good but they need to update their lobby computers and the Wifi systemGenuine Expedia guest review
"Perfect for business"
Did everything I needed for an airport stay. Good staff. Good location.Genuine Hotels.com guest review
"Great for overnight staying"
I have stayed at this hotel many times and mostly for overnjights. The location is excellent and couldn't be more closer to the airport. The furnitures at my room were getting old and perhaps it needed to be replaced.Genuine Hotels.com guest review
"Aging hotel but convenient location"
Very convenient location at Frankfurt Airport, but rooms and facilities need repair and refurbishing. Only power outlet in my room didn't work, so I had to leave everything charging in bathroom. Ice machine room was empty. Room had some low-level, but certainly noticeable odor. Newer alternatives at Frankfurt airport are usually slightly more expensive, […] but I feel the difference is worthwhile. Read moreGenuine Expedia guest review
Excellent in all respects, but driving to it can be very confusing.Genuine Expedia guest review
"Best Frankfurt Experience"
From the hotel to the heart of downtown just 15 minutes by train. Extremely convenient to check -in. No panic on departure. Excellent restaurant and other service facilities. Very quiet. My next stay in Frankfurt will definitely be at Sheraton Airport.Genuine Expedia guest review
"quick stay but what we needed & comfortable"
arriving tired by train from Paris and only staying one night to catch an AM plane home, this hotel in airport was both easy to find and comfortable for us and our very short stay. i picked it so we wouldn't have to search the airport campus long as i had read that it was the most central hotel and quite easy to find. indeed it was. Beds, room, shower […] were all comfortable and nice. staff was just excellent at front desk. dinner prices for our desire to eat one last night German were cheaper in the airport so we nver did try hotel restaurants while we were there. for similar traveling purposes i would definitely stay here again. even very quiet rooms considering the heavy traffic outside our window. Read moreGenuine Expedia guest review
This is a good option if you're flying out of Frankfurt in the morning, especially to the States with the enhanced security requiring more time. It's directly connected to the airport and train station, so getting in and out is relatively easy--but will involve some walking. The rooms are air conditioned and very quiet.Genuine Hotels.com guest review
"Needed a place to stay for a morning flight."
It was easy finding one with Expedia. When arriving, hotel was labeled and easy to find from within airport. After crossing the walk bridge to hotel, I was greeted and directed to correct station to check in . No waiting and room was secured quickly. Room had all that I needed and was clean and comfortable with desk and chair. Amenities provided were […] hairdryer, toiletries, coffee pot with tea and coffee, television, and clock. I needed a adapter for my CPAP and one was provided for me with a smile. Lost my cane and effort from staff with calls located and brought it to me. Big breakfast that one could purchase or small table in lobby for quick snack purchasing. All smiles from me and really nice having smiles from staff. Read moreGenuine Expedia guest review
"Not what we expected"
Shortly after arrival in our room while getting changed a member of staff opened the door and walked into the room. Only one towel in the room despite booking for two people, shower broken and despite two hours trying and five phone calls internet never worked and had to argue to get the 19 Euros I had paid refunded. These are all only little things […] individually but add up. I have stayed in Sheraton Hotels all over the world for a number of years and this was by far the worst. However in the interest of balance we enjoyed an excellent meal in the Taverna with superb staff. Read moreGenuine Expedia guest review
"Hotel in FRA airport"
This hotel was just awful. We had just stayed at the Sofitel at the Heathrow airport. It was one of the nicest hotels we have ever stayed at, including the food. In comparison, the Sheraton Frankfort Airport was a big disappointment. It was like staying at a cheap roadside Motel.Genuine Hotels.com guest review
"great place to stay for a next day flight"
A welcome end to a wonderful trip. We stayed in the family room and were very comfortable. The beds were great and the bathroom was spacious. So convenient to the terminal - well worth the moneyGenuine Hotels.com guest review
"Nice Hotel inside the Frankfurt Airport"
The best hotel for flight connections or early flights in Frankfurt Airport. With clean and confortable rooms.Genuine Expedia guest review
"Convience of location"
They charge 10 euro for Wifi that didnt even work in the room. The breakfast is good but 30 euro (which is absolute robbery). The shower is weird and contains 5 different dials. The hotel is located attached to the Frankfurt airport so there is that convenience. Oh, their pillows are paper thin and require stacking 2 of them. Also they dont use a bed […] sheet other than the fitted sheet. I guess im used to american conviences where you have a fitted sheet, then bed sheet, then blanket. Read moreGenuine Hotels.com guest review
I wish there would be better signage leading to the hotel entrance. I circled the airport trying to find the lobby to drive up to! The hotel and personnel were great!Genuine Hotels.com guest review
"Shertaton Frankfurt Airport Hotel"
Nice very clean quiet functional room. room. Train station located in airport terminal. Staff extremely helpful and courteous. Will stay here again if I need a hotel close to the airport.Genuine Hotels.com guest review
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