Attached to Frankfurt airport so convenience for flights is high. Typical Sheraton experience, nice room. Wifi expensive unless you use it in public areas. If you want to eat in the German community and not at the hotel, is an expensive cab ride to any restaurant and not walkable from hotel. If you have an early flight to catch, or if your flight is […] delayed as mine was for 5 hours, it is a great location and value. Read moreGenuine Hotels.com guest review
"Brief stay but worth while."
I had a 10-hour layover at the Frankfurt airport and decided to spend it in comfort. Brief as my stay was, I was able to get a much-needed rest and consider my choice well worth while.Genuine Expedia guest review
Its the best hotel for over night stay in Fra . There are all sorts of food close by ,and need not to worry for catching your flight in the morning.Genuine Expedia guest review
"The Sheraton is the best airport hotel period."
I had a wonderful stay at this hotel winding down from a hectic tradeshow I attended. The staff from checkin to checkout were friendly , adroitly courteous and helpful making my stay seem more like staying overnight at a good friends house. The waiter especially made my trip memorable. We had dinner in a luxurious Restuarant and Giovanni made everything […] so perfect. I will stay here again ! Read moreGenuine Expedia guest review
"Can't get better location for a layover"
If all you want is a really nice hotel with amazing access to FRA Airport for a layover, the Sheraton's great. It's got really nice meeting facilities, and overexpensive but interesting restaurants and bars-- definitely don't buy the breakfast, but instead go to one of the many kiosks around the airport and buy fresh (and way more affordable) breakfast […] items at pretty much any time of day. It's got free web usage, which is also nice. But the connections to the city are absolutely perfect. If you are catching a morning flight, but still want to go out the night before, just jump on the train for a painless ride into the city; the system runs past 1am, so you'll be able to stay out a while without worrying about taking a costly taxi ride. The rooms are comfortable and relatively modern, although the bathrooms could definitely use updating. I personally had a problem with my TV, which was unable to be resolved during my stay; however, I was only there for a night, and only wanted to watch it for an hour or so, so it wasn't worth working with the hotel to get it fixed... I just told them to make sure it was fixed for the next guest. It would be really nice if they gave complimentary bottled water or something--considering their five-star status, that's the least they could do, no? Read moreGenuine Hotels.com guest review
"Super airport hotel"
Super location direct inside the Frankfurt airportGenuine Expedia guest review
"Nice but ... ... ..."
Although clean and very convenient for travelers in transit, I have one complaint: the room was too noisy ... There were noises of light switches, a/c unit or heat kicking literally every five seconds, noise in hallway...Genuine Expedia guest review
"Good location and service"
The best thing about this hotel is the location -- you just can't beat being able to walk across the street from the plane, and not even that far from the train. But the service is also quite good. I left a suitcase with the bellmen for a few days, and they were very friendly and helpful. The guys at the check-in/check-out desk were also very friendly, […] as was the waiter at the restaurant. The room has a good desk for working; I resent having to pay for internet service in the room, but I know that it is the norm in some countries, and here it was a not-too-bad 9 Euro for 24 hours. The only problem I had was no cold water early in the morning; apparently the plumbing was being serviced. The desk staff was very apologetic. Read moreGenuine Expedia guest review
"Great for Airport meetings"
Very Comfortable....... I think maybe better than the Hilton.......Genuine Hotels.com guest review
It was good hotel, room was kinda old and Internet service was not free!Genuine Expedia guest review
"book this hotel if you stay for 1 day in Frankfurt"
Very convenient for a one night stay ,especially if you have a morning flight . The internet connection was terrible and this is a big issue for me. Everything else was perfect.Genuine Expedia guest review
Response by Sheraton Frankfurt Airport Hotel & Conference Center Dear Sir or Madam, Thank you very much for your feedback regarding your recent stay at our hotel. You highlight the convenience of our location. It is indeed a priceless advantage to be able to stay so close to the airport without having to deny oneself a little comfort. And the airport noise is not to be heard inside the hotel. My apologies for the bad internet connection; I will immediately follow up with my team to see what caused the trouble. I appreciate your feedback and generous score very much and hope you will stay with us again at your next trip to Frankfurt. Best regards, Sascha Konter General Manager Sheraton Frankfurt Airport Hotel & Conference Center
Wifi was not included in the room rate as website said, which is why I picked thE room rate. Then Internet kept shutting down and had to move rooms....Genuine Hotels.com guest review
It was good. I wish there is clearer signes in the airport about where to find it.Genuine Hotels.com guest review
"Great way to wait for my connecting flight"
Stayed here waiting for connecting flight next morning. Having a direct connection to the airport and walking to check in was a great experience. Rooms, Lobby, Restaurants and general condition of the Hotel were all great. No complaints whatsoever. All in all a great experience.Genuine Expedia guest review
Hotel conditon very good. Service poor.Genuine Hotels.com guest review
Spent one night while waiting for a morning flight. Enjoyed the German restaurant for dinner. Great spaetzle. I was a young woman traveling alone and felt safe. Safe was very nice.Genuine Expedia guest review
"well linked to the city"
It's pratic to be at the airport if you have few time to spend.Genuine Expedia guest review
We arrived at 7pm, and told the room wasn't ready ( for 45 min).We all found the room to be to be too hot (Dec 21st) and the small amount the one window opened to not help much. There was no air conditioning, so I'd hated to be there in summertime.Genuine Expedia guest review
"Excellence All Around"
This hotel is top notch and was one of the best values I've had.Genuine Expedia guest review
Pillows could be fluffier, but everything else was top-notch.Genuine Hotels.com guest review
"excellent but expensive & no-cancellation terms"
I booked the hotel room to recoup during a 10-hour layover. A flight cancellation reduced my time in the room to 2 hours, but in the event an extremely useful nap and shower.Genuine Hotels.com guest review
The perfect hotel if you have a flight in or out of Frankfurt! It is literally right in the airport with its own entrance to Terminal 1. Our stay was short as we had an early flight out in the morning but we enjoyed our dinner the night before. The bed could have been a bit softer but otherwise the room was fine.Genuine Expedia guest review
"Within the airport"
Comfortable, clean and convenient hotel for overnight stay at Frankfurt Airport before a next day departure. Breakfast not included at lower rates. A bit challenging to drive your rental car to the hotel entrance.Genuine Hotels.com guest review
"Frankfurt Airport Sheraton"
Great location for the traveler that is stuck in Frankfurt overnight and needs easy access to the airport!Genuine Hotels.com guest review
"Good for short stays."
Great, Good restaurants on site and close by and trains on site.Genuine Expedia guest review
"Great hotel, very convenient, tremendous staff,"
The room was spotless and comfy, the staff was spectacular... they're really what make this hotel stand out. I had a lot of work to focus on while in my room so I ordered room service twice and loved it. Quick service and great food.Genuine Hotels.com guest review
Clean, good staff, excellent location...nothing beats walking to the airport for your flight.Genuine Expedia guest review
"Great airport hotel"
One of the most convenient airport hotels I've found.Genuine Hotels.com guest review
"Most convenient hotel for flyong out early morning"
Pleasant and helpful staff. Most convenient hotel if you fly out from the airport in the morning. Reasonably priced for this convenience, but always I find the extra charges for wireless use excessive and annoying.Genuine Expedia guest review
Great hotel, great staff. This was perfect as I had to spend one night in Frankfurt and catch a very early morning flight out.Genuine Hotels.com guest review
We checked into our room and saw that the toilet was leaking.I tried 3 times to call the front desk with no answer.We left the room and went to the front desk.The employee there at the time was the only employee to be nice and helpful.He said he will call someone to fix the problem. He then asked did we want to move rooms?I said no not at this time […] we were going out to eat dinner.When arriving into the room, the bathroom was a mess.Water and dirt all over the floor and also a screw.I called again, it took me 3 tries.Finally I got an answer.I explained to the lady about the mess and how unhappy I was.She had to put me on hold and ask someone then said the problem was too in depth and they were unable to fix it that night.I asked what now?she would have to see if it would be o.k. if we got moved.She said someone would come to our room and help us to another room. It took them almost 45 minutes to get to our room with a new key and said this is for your new room and have a nice night.By that time it was late and we were too tired to complain.I went to check out the next morning and the lady that helped me said my room was already paid for and have a great day.I then told her that I was unhappy and tried to explain what had happened with our stay and she just said "really, o.k., oh" She was not very friendly.I am very unhappy with the customer service that this hotel showed me in my stay.Hopefully not all of your guests are treated the way that we were treated. Read moreGenuine Hotels.com guest review
"It doesn't get better than this!"
The service was perfect. Help to the room with luggage, a wake up call at 4 am, and then at 4:45 the luggage picked up and taken to the lobby for coffee and croissant, then they took the luggage to the sky train for us to go to terminal 2. I wish there were hotels at terminal 2, but since there are not, this is the best place to stay at Frankfurt a […] irport. Read moreGenuine Hotels.com guest review
"Good comfy enough but not amazing"
Typical busy airport terminal hotel but my goodness not nearly as good as other sheratons in Europe (especially for the price!). Bed was comfortable and room was quiet and spacious but the Internet cost 20 euros.Genuine Hotels.com guest review
Way overpriced fo the quality of the room. WIFI should be included for the price.. Chose this place for the location alone because of an early flight.Genuine Hotels.com guest review
It was clean, safe, and comfortable. Great locaiton next to the airport and rail system. Would stay again.Genuine Expedia guest review
"Very convenient for an overnight layover"
No need for shuttles, you can walk from terminal 1 straight to the hotel without leaving the airport. The room could do with a little refresher but was very clean and comfortable. Soundproofing was excellent. Staff was o.k. Check out was confusing, even though we had prepaid the room we had to pay 6.5 Euro for a small bottle of water from the minibar. […] Our check out person could not accept cash or a Euro debit card causing us to have to pay with a US credit card. We could have used cash but would have had to wait for one of the other check out persons to be free. No time for this and it seemed a little silly. Read moreGenuine Hotels.com guest review
"Great hotel, needs a better wake up call computer."
Hotel was nice- so close to the terminal. Easy to catch that early flight. The only down side was that the wake up call was 14 min late, which could have caused us problems if our alarm had failed.Genuine Expedia guest review
Very expensive, especially given the few amenities provided.Genuine Hotels.com guest review
After 10 hours of overnight travel it was very pleasant to be given a room at 10am local time without any fuss. The staff were courteous and all spoke excellent English. It is a very good airport hotelGenuine Hotels.com guest review
"Walk to the terminal"
Great location if you want to walk to Terminal 1 without going outside. The hotel entrance was difficult to find by car, parking is expensive, and they insisted on a passport (or official ID card) despite the fact that my room was already paid for and I am a local resident. The bed was comfortable, but the room was very plain. Not 5-star in my expe […] rience. Read moreGenuine Hotels.com guest review
"The great and the ugly."
The concierge was outstanding. His recommendation made the trip. The mini bar charges are truly excessive. Not even one bottle of complementary water is provided.Genuine Expedia guest review
"My experience on September 8-2012"
There was a rush when I arrived to the Hotel, Check in took me about 30 minutes. Once in the room I noticed that there ware no towels to take a shower, I asket the customer service and it took more than half an hour to get the towels in my room. Internet WIFI is paid and very expensive, I think this service is basic in any hotel, so is like charging […] for using water, but worst of all , it doesn´t work properly and it was neccesary to call to the customer service to reset the password. In my opinion, price was expensive for the quality of service I received Read moreGenuine Expedia guest review
"very convenient for traveling through Frankfurt"
Very friendly staffGenuine Hotels.com guest review
Expensive for what it is...Genuine Hotels.com guest review
"convenient hotel in airport"
Everything was perfect. Large room, well-appointed, excellent 24/7 room service ....Genuine Expedia guest review
"Last stay in Germany"
I was very comfortable during my last stay in Germany.Genuine Hotels.com guest review
hotel staff was very good and helpfull,i book one nite with breakfast inclued, but some how when i got to restaurant next morning they told me that i have to pay ( 36 EUROS) , so i went to reception and explain what happened, and rigth away they fixed that.Genuine Hotels.com guest review
Friendly and efficient overnight. Very convienent.Genuine Expedia guest review
A Dramatic inconvenience.Normally I would imagine the hotel would be quite pleasant but I arrived behind the cancellation of some Algerian flights and the Queue was without any exag eration over 250 people long stretchng thoughout the long entry way. While I could pass this off as an odd occurance a hotel staffer told me this was not uncommon so be […] careful. Nevertheless, I must say that the hotel staff is very well trained and despiite the extraordinary wait and the strain put on them they did soldier through it with a ready smile. On a slow day it should be delightful. Read moreGenuine Hotels.com guest review
"One Night only"
The Hotel Bar was closed however there was a alternative. The Location of the Hotel is perfect easy access to the terminal for check in thats why i choose this Hotel, In my Opinion the atmosphare of the rooms is a little cold. It is a Five Star Hotel and for the high price could except a little more. But of course the Hotel is not the Youngest anymore, […] i think the Hotel needs a new Look. Because the Location is just great and convinient. A few Meters and you at the Check in Desk. Read moreGenuine Hotels.com guest review
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