Ventura Resort Rentals Inc - Orlando

Where do I start? We were driving down and didn't get in town until about 9:00pm. Their office closes at 5:30pm--which is ridiculous for a vacation rental office. The girl working the desk gave me a number to call when we were 45 minutes away so she could "stop what she was doing to leave and meet us". Sorry--I thought that was YOUR JOB!! Even after […] I gave her a 45 minute notice we still had to wait on her for 15 minutes. Then she has the nerve to tell me we "juSt missed" having to pay a fee for being a late arrival. A sign by the A/C unit in the condo tells you to mot turn the thermostat below 75 degrees (they do know this is FL where it's hot & humid?). Yet the ceiling fan in the living room made so much noise and wobbled so badly you couldn't use it. The windows didn't lock in one of the bedrooms which allowed excess heat and noise in the room. There were NO washcloths. NO soap for washing our hands--not even a travel size bar) NO trash bags (not even 1 in the trash can). No waste basket in the bathroom. NO blow dryers (a staple industry wide for rentals). Beds were really uncomfortable. The only thing worse was the pillows. The coffee pot caraffe wasn't the right one for the maker in the kitchen. It definitely is set up for a one time renter. Once you use it you won't go back but they obviously don't care or they would do a better job of maintaining the place. I will say the security is outstanding. Guards are very helpful and security can be seen driving around the facility frequently. Pool was decent in our area. We did not use the Country Club facility as we had plans for the time we were there. Supposedly it's a nice place with a decent gold course. Even at that I'll be going somewhere else--it's just not worth the aggrivation. Read more

Genuine Hotels.com guest review

We cut our trip short by two nights. It was horrible a poor location if u are interested in Orlando theme parks. The property isn't a hotel but someone's cheap condo for rent. In the master bedroom the pillows were stained and covered in dog hair. The toilet was dirty. The patio furniture was so filthy I wouldn't even touch it. Absolutely ruined our […] Christmas vacation. The few kitchen amenities like glasses all had some white residue in them. This place was really too terrible and I wouldn't recommend it to anyone. Super disappointed Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

1ST I WAS INFORMED THAT WE WOULD BE ON THE GOLF COURSE. WE WERE IN A GOLF COURSE COMMUNITY.2ND THEY TRIED TO GET MORE MONEY OUT OF ME.3RD I WAS TOLD THE ADDITIONAL AMOUNT OF 50 DOLLARS A DAY WAS FOR ROOM SERVICE. NEVER HAPPENED

Genuine Hotels.com guest review

1St time I've ever refused to stay at a hotel!!!Very Disappointed!!! Musty, old, unsafe and over rated!! We looked forward to a relaxing stay after attending an Army graduation in South Carolina. We checked in at approximately 9:30 PM and Checked out at 9:45 PM the same night!!! The condo was musty (moldy) old and the laminate floors were buckled in […] several areas. Very unsafe for a 3 year old. We could not risk checking into another one of their "3+ star condos" especially after being checked into a "-1 star dump" They did offer an upgrade , but at 10PM at night could not risk another "musty" condo (3 star of course). They also, did NOT offer a credit for future use!! Customer service from Louhany was exceptional!! Customer service from the manager was very POOR, Demaris Very uncaring and un sympathetic! Unfortunately we had to cut our stay short, as we did not have the funds to book another location. We had hoped for a great extended weekend, but got Ventura rentals!! Live and learn. Read more

Genuine Expedia guest review